{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5140718008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437465008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Finance","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Senior Accountant","value_type":"short_text"}],"id":5140718008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"GA1023","title":"Accountant","company_name":"Cresta","first_published":"2026-03-04T08:26:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re seeking a sharp, business-minded Accountant to join our growing accounting team. This is a unique opportunity to shape the revenue to cash processes in a high-growth, cutting-edge AI company. You will work closely with Sales, Finance, and HR to support and scale our accounting function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute period-end close activities, including the preparation of journal entries, reconciliations and other relevant working papers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage vendor bills to ensure they are accounted, reviewed and paid for in accordance with relevant policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Accounts Receivable and collections effort, partnering with our Sales team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and review expense reports for our employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist payroll processing for the company and overseas subsidiaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support cross-functional teams to optimize operating activities and facilitate strong information flow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in accounting, finance or business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year or less of relevant work experience in accounting or auditing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Excel and other Microsoft Office applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of general accounting principles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly and effectively with internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be an effective individual contributor by planning, executing and delivering projects in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation for this position includes a Base salary + Equity.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016185008,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5078921008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4407607008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Professional Services","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Deployment Manager","value_type":"short_text"}],"id":5078921008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1088","title":"AI Deployment Manager ","company_name":"Cresta","first_published":"2026-01-20T18:10:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;At Cresta, shipping AI is only half the story. \u0026lt;strong\u0026gt;Deploying it successfully is where the real impact happens.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As an \u0026lt;strong\u0026gt;AI Deployment Manager\u0026lt;/strong\u0026gt;, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Customers launch AI solutions that actually get used—and drive real business outcomes\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deployments run smoothly, on time, and against clearly defined success metrics\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Customers leave deployment confident, excited, and ready to scale\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You consistently turn complexity into forward progress\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience leading \u0026lt;strong\u0026gt;technical or AI-driven SaaS implementations\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong \u0026lt;strong\u0026gt;project management\u0026lt;/strong\u0026gt; skills paired with a consultative, customer-first mindset\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfort working with \u0026lt;strong\u0026gt;technical concepts, data, and analytics\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ability to translate complex technology into clear, actionable plans\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Bias toward execution, outcomes, and ownership\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Thrives in fast-paced, high-growth environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love This Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll own some of the \u0026lt;strong\u0026gt;most visible and impactful work\u0026lt;/strong\u0026gt; at Cresta\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll work hands-on with \u0026lt;strong\u0026gt;cutting-edge AI\u0026lt;/strong\u0026gt; used by leading enterprises\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll partner deeply with customers and see the impact of your work firsthand\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll collaborate with \u0026lt;strong\u0026gt;world-class teams\u0026lt;/strong\u0026gt; across product, engineering, and GTM\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll help define what \u0026lt;strong\u0026gt;“great AI deployment”\u0026lt;/strong\u0026gt; looks like at scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Medical, dental, and vision plans designed to support you and your family\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Paid parental leave\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly \u0026lt;strong\u0026gt;Health \u0026amp;amp; Wellness\u0026lt;/strong\u0026gt; allowance\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work-from-home office stipend\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch reimbursement for in-office employees\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: \u0026lt;strong\u0026gt;$120,000 - $175,000 + Bonus + Equity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5199782008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4464755008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Professional Services","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Deployment Manager, EMEA","value_type":"short_text"}],"id":5199782008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1100","title":"AI Deployment Manager, EMEA","company_name":"Cresta","first_published":"2026-05-05T07:41:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;131l5ng\u0026quot; data-start=\u0026quot;83\u0026quot; data-end=\u0026quot;102\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;About the Role:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;104\u0026quot; data-end=\u0026quot;209\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;At Cresta, shipping AI is only half the story—deploying it successfully is where the real impact happens.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;211\u0026quot; data-end=\u0026quot;558\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As a \u0026lt;strong\u0026gt;F\u0026lt;/strong\u0026gt;\u0026lt;strong data-start=\u0026quot;216\u0026quot; data-end=\u0026quot;258\u0026quot;\u0026gt;ounding AI Deployment Manager in EMEA\u0026lt;/strong\u0026gt;, you’ll play a critical role in building and scaling our presence in the region. You’ll own the moment where cutting-edge AI becomes real-world results, leading customer deployments end-to-end and turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;560\u0026quot; data-end=\u0026quot;732\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;This is a high-impact, ground-floor opportunity for someone who thrives in ambiguity, loves building from scratch, and wants to shape how Cresta delivers value across EMEA.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;12raqcq\u0026quot; data-start=\u0026quot;739\u0026quot; data-end=\u0026quot;767\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;What Success Looks Like:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;769\u0026quot; data-end=\u0026quot;1166\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1i75x05\u0026quot; data-start=\u0026quot;769\u0026quot; data-end=\u0026quot;858\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Customers launch AI solutions that actually get used—and drive real business outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1qn4ftp\u0026quot; data-start=\u0026quot;859\u0026quot; data-end=\u0026quot;941\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deployments run smoothly, on time, and against clearly defined success metrics\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;prurgq\u0026quot; data-start=\u0026quot;942\u0026quot; data-end=\u0026quot;1011\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Customers leave deployment confident, excited, and ready to scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1o1nvps\u0026quot; data-start=\u0026quot;1012\u0026quot; data-end=\u0026quot;1107\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1n11shp\u0026quot; data-start=\u0026quot;1108\u0026quot; data-end=\u0026quot;1166\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You consistently turn complexity into forward progress\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;16nkvjb\u0026quot; data-start=\u0026quot;1173\u0026quot; data-end=\u0026quot;1201\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Qualifications We Value:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1203\u0026quot; data-end=\u0026quot;1598\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1xrggky\u0026quot; data-start=\u0026quot;1203\u0026quot; data-end=\u0026quot;1269\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience leading technical or AI-driven SaaS implementations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1bqrh87\u0026quot; data-start=\u0026quot;1270\u0026quot; data-end=\u0026quot;1357\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong project management skills paired with a consultative, customer-first mindset\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1nmo760\u0026quot; data-start=\u0026quot;1358\u0026quot; data-end=\u0026quot;1422\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfort working with technical concepts, data, and analytics\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;192ro4s\u0026quot; data-start=\u0026quot;1423\u0026quot; data-end=\u0026quot;1495\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ability to translate complex technology into clear, actionable plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;rlat0p\u0026quot; data-start=\u0026quot;1496\u0026quot; data-end=\u0026quot;1546\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Bias toward execution, outcomes, and ownership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;7orh8u\u0026quot; data-start=\u0026quot;1547\u0026quot; data-end=\u0026quot;1598\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Thrives in fast-paced, high-growth environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;diuqg2\u0026quot; data-start=\u0026quot;1605\u0026quot; data-end=\u0026quot;1635\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why You’ll Love This Role:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;1637\u0026quot; data-end=\u0026quot;2120\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1msoddr\u0026quot; data-start=\u0026quot;1637\u0026quot; data-end=\u0026quot;1741\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll be a founding member of Cresta’s EMEA team, helping shape our regional strategy and execution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;zus33v\u0026quot; data-start=\u0026quot;1742\u0026quot; data-end=\u0026quot;1810\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll own some of the most visible and impactful work at Cresta\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;3ze9d7\u0026quot; data-start=\u0026quot;1811\u0026quot; data-end=\u0026quot;1884\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll work hands-on with cutting-edge AI used by leading enterprises\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1q5vwr\u0026quot; data-start=\u0026quot;1885\u0026quot; data-end=\u0026quot;1967\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll partner deeply with customers and see the impact of your work firsthand\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1nzremd\u0026quot; data-start=\u0026quot;1968\u0026quot; data-end=\u0026quot;2050\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll collaborate with world-class teams across product, engineering, and GTM\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1c0kc2z\u0026quot; data-start=\u0026quot;2051\u0026quot; data-end=\u0026quot;2120\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll help define what “great AI deployment” looks like at scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;159ouzl\u0026quot; data-start=\u0026quot;2127\u0026quot; data-end=\u0026quot;2148\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;2150\u0026quot; data-end=\u0026quot;2244\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;2246\u0026quot; data-end=\u0026quot;2625\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;zdke8l\u0026quot; data-start=\u0026quot;2246\u0026quot; data-end=\u0026quot;2338\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1trfw7z\u0026quot; data-start=\u0026quot;2339\u0026quot; data-end=\u0026quot;2404\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;3g6jfh\u0026quot; data-start=\u0026quot;2405\u0026quot; data-end=\u0026quot;2477\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;9uvpln\u0026quot; data-start=\u0026quot;2478\u0026quot; data-end=\u0026quot;2559\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1v8oqgq\u0026quot; data-start=\u0026quot;2560\u0026quot; data-end=\u0026quot;2625\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;2ea1gv\u0026quot; data-start=\u0026quot;2632\u0026quot; data-end=\u0026quot;2659\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Compensation at Cresta:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;2661\u0026quot; data-end=\u0026quot;2880\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;2882\u0026quot; data-end=\u0026quot;3014\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Total compensation includes \u0026lt;strong\u0026gt;Base + Bonus + Equity\u0026lt;/strong\u0026gt;, along with a comprehensive benefits package for you and your family.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4049425008,"name":"EMEA (Remote)","location":null,"child_ids":[4012892008,4019644008,4049428008,4049148008,4070041008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5047247008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Toronto, Ontario"},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5047247008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"AI Quality Assurance Intern","company_name":"Cresta","first_published":"2025-12-24T11:12:13-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a class=\u0026quot;c-link c-link--focus-visible\u0026quot; href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a class=\u0026quot;c-link c-link--focus-visible\u0026quot; href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a class=\u0026quot;c-link c-link--focus-visible\u0026quot; href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;br\u0026gt;We are seeking curious, detail-oriented students to join our\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;AI Delivery team\u0026lt;/strong\u0026gt;\u0026amp;nbsp;as\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;AI Quality Assurance Interns\u0026lt;/strong\u0026gt;.\u0026lt;br\u0026gt;This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.\u0026lt;br\u0026gt;Unlike traditional QA, this work sits at the intersection of:\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;AI behavior analysis\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Intent recognition evaluation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Conversation quality assessment\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Model output auditing\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Light prompt testing and refinement\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;As an AI Quality Assurance Intern, you will:\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Execute structured test plans for AI Agent implementations\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Validate that intents, entities, and workflows trigger correctly\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Identify behavioral inconsistencies, misclassifications, or hallucinations\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Review and validate AI-generated suggestions, summaries, and classifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Provide actionable feedback to improve intent models and redaction/PII handling\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Run bias, redaction, and transcription accuracy checks\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Spot patterns or emerging issues across test sets\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Contribute ideas for improving internal QA processes and tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;This is an excellent fit for students interested in:\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;AI/ML, NLP, or chatbots\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Product quality and user experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Linguistics, conversation analysis, or human–AI interaction\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Exploring a career in AI evaluation, AI ops, or product QA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;$30-$50 per hour subject to taxes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lunch can be expensed (up to $25) while working in the office.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;PT0: 4 days\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.\u0026lt;/p\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4675710008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4236723008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Customer Success","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Success Manager","value_type":"short_text"}],"id":4675710008,"updated_at":"2026-06-08T12:51:21-04:00","requisition_id":"CS1056","title":"AI Success Manager ","company_name":"Cresta","first_published":"2025-05-06T20:37:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As an \u0026lt;strong\u0026gt;AI Success Manager,\u0026lt;/strong\u0026gt; you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology-centric \u0026amp;amp; consultative role focused on evolving how organizations leverage AI to drive improved performance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;This role includes driving adoption, usage, and value realization. Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;You will operate as a hybrid of strategy consultant, AI product expert, and account owner — working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Product Mastery \u0026amp;amp; Hands-On Execution: \u0026lt;/strong\u0026gt;Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Consultative Partnership: \u0026lt;/strong\u0026gt;Work closely with multiple stakeholders to understand their goals, constraints, and workflows. Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance strategy with execution, helping customers move from ideas to action to working systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Driving Customer Value: \u0026lt;/strong\u0026gt;Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Account Ownership: \u0026lt;/strong\u0026gt;Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews as needed and drive project management on progress and priorities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;We’re Looking For Someone Who:\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Connects technical capabilities to real business outcomes, not just feature usage\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Has strong executive communication skills and can influence stakeholders across levels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Is willing to travel (~25%) and work across time zones\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;0\u0026quot; data-end=\u0026quot;43\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;OTE Range: $160,000–$215,000 + Offers Equity\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;45\u0026quot; data-end=\u0026quot;140\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role includes bonus eligibility, with additional earning potential based on performance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;142\u0026quot; data-end=\u0026quot;273\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;em data-start=\u0026quot;142\u0026quot; data-end=\u0026quot;273\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;We’re hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5074999008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4405829008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Customer Success","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Value Partner","value_type":"short_text"}],"id":5074999008,"updated_at":"2026-06-03T11:00:12-04:00","requisition_id":"CS1091","title":"AI Value Partner, Customer Analytics","company_name":"Cresta","first_published":"2026-01-16T18:27:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta is expanding its Customer Success organization with a dedicated analytics function focused on customer value realization. As an \u0026lt;strong\u0026gt;AI Value Partner, Customer Analytics\u0026lt;/strong\u0026gt;, you’ll be the technical engine behind measuring and storytelling customer impact—designing experiments, analyzing conversational and operational data, and building dashboards that quantify Cresta’s value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll sit within the Customer Success organization and partner closely with \u0026lt;strong\u0026gt;Customer Success Managers, Sales, Product, and Engineering\u0026lt;/strong\u0026gt;. Your work will power ROI discussions, pilots, QBRs and ongoing strategic customer engagements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone early in their data science career who enjoys hands-on analytics, problem-solving, and turning ambiguous business questions into clear, actionable insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Analytics \u0026amp;amp; Insight Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business questions into structured analytical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze how workflow, behavior, and product usage changes translate into business value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Pilot Measurement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish baselines, metrics, and measurement plans for pilots\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure results are statistically rigorous and easy for non-technical stakeholders to understand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable templates and frameworks for consistent experimentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer to guide them towards our ideal experiment setup\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dashboards, Reporting \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain dashboards tracking customer ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop Python and SQL tools to improve repeatability, accuracy, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create standardized reporting packages for pilots, QBRs, and renewals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Modeling \u0026amp;amp; Advanced Analytics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain reusable modeling pipelines for value insights and roadmap analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering when guidance or productionization support is needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate analyses into clear business and financial narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support CSMs with data and insights for strategic QBRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering on metrics, data availability, and analytics enhancements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–3 years of experience in a data-focused role or relevant academic experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in SQL and experience working with large datasets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (Pandas, NumPy, scikit-learn)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of statistics, hypothesis testing, and experimental design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building dashboards in tools such as Hex, Looker, Tableau, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in a fast-paced, cross-functional environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with conversational data (call transcripts, chats) or text analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with causal inference, uplift modeling, or A/B testing frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to customer-facing analytics or support roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud data stacks (Snowflake, Redshift, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic NLP or classification experience related to agent behavior or customer intent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Success Criteria:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within 6–9 months, a successful hire will have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Built dashboards and reporting foundations used across Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implemented standardized pilot measurement and experimentation approaches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supported strategic customer analyses that improved renewals or expansion confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Created scripts and automations that significantly reduce manual analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Earned trust as the go-to analytics partner for Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Gym \u0026amp;amp; Phone allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunches and dinners included for in-office employees via Grubhub\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation At Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation for this position includes a Base salary + Bonus + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5164734008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4448919008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"APAC Marketing Manager","value_type":"short_text"}],"id":5164734008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1038","title":"APAC Marketing Manager ","company_name":"Cresta","first_published":"2026-03-24T21:25:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a highly strategic and execution-oriented APAC Marketing Manager to build and scale our regional marketing function. Reporting to the VP International Marketing, this individual will be our first dedicated marketing hire in APAC and will play a critical role in driving pipeline, accelerating deals, and building brand presence across the region — while aligning tightly with Cresta’s global marketing strategy and campaigns.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Location: Melbourne, Australia Remote.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the VP of International Marketing, develop and execute Cresta’s APAC marketing strategy aligned to both regional pipeline and CARR goals and global marketing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate global campaigns and product launches into effective regional execution plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver the regional marketing plan across field events, ABM, digital programmes, executive engagement, and sponsorships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with APAC Sales to drive pipeline creation and acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary bridge between APAC Sales and Global Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regional insights to inform global messaging, campaigns, and roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, measure, and report on marketing contribution to pipeline and revenue in alignment with global KPIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Marketing, Business Administration, a related technical field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of B2B SaaS marketing experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading APAC or regional marketing programmes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating within a global marketing organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong enterprise field marketing and ABM experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated impact on pipeline and revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance regional nuance with global brand consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating autonomously in high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in software categories related to contact centers, customer experience and AI AgentS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in hyper-growth scale-ups\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026amp;nbsp;This role is variable target compensation eligible.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5220511008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4474843008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Customer Success","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Application Support Engineer","value_type":"short_text"}],"id":5220511008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS117","title":"Application Support Engineer","company_name":"Cresta","first_published":"2026-05-14T08:58:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;strong data-start=\u0026quot;0\u0026quot; data-end=\u0026quot;13\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;Schedule:\u0026lt;/strong\u0026gt; Monday–Friday, 4:00 PM – 12:00 AM\u0026lt;br data-start=\u0026quot;47\u0026quot; data-end=\u0026quot;50\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;50\u0026quot; data-end=\u0026quot;71\u0026quot;\u0026gt;Weekend Rotation:\u0026lt;/strong\u0026gt; Required every other weekend (full weekend coverage)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and technically proficient \u0026lt;strong\u0026gt;Application Support Engineer\u0026lt;/strong\u0026gt; to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Issue Resolution:\u0026lt;/strong\u0026gt; Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Advocacy:\u0026lt;/strong\u0026gt; Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Escalation:\u0026lt;/strong\u0026gt; Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge Management:\u0026lt;/strong\u0026gt; Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Issue Reproduction \u0026amp;amp; Testing:\u0026lt;/strong\u0026gt; Replicate customer environments and issues to identify root causes and verify solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Expertise:\u0026lt;/strong\u0026gt; Develop deep product knowledge, understanding architecture, functionality, and common use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Improvement:\u0026lt;/strong\u0026gt; Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-Call Support:\u0026lt;/strong\u0026gt; Participate in a rotational on-call schedule for urgent issues outside regular business hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with the ability to deconstruct complex issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Web hosting technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs (automation, collaboration, and data extraction/changes through HTTP methods).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application log analysis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A customer-centric mindset with a genuine desire to deliver excellent service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaboratively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points If You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Kubernetes for containerized applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in additional languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A degree in Computer Science, Engineering, or a related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network architecture and components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Server OS and hardware troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary: Base + Bonus + Offers Equity\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;***We are hiring for multiple levels for this role so base salary will be determined based on level of experience***\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;recruiting@cresta.ai\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job-alert job-alert--margin\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5119706008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427726008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Product","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Applied Data Scientist","value_type":"short_text"}],"id":5119706008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"Product-US-JL-DS-L4","title":"Applied Data Scientist ","company_name":"Cresta","first_published":"2026-02-12T17:50:02-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Applied Data Scientist\u0026lt;/strong\u0026gt; on our \u0026lt;strong\u0026gt;Insights\u0026lt;/strong\u0026gt; team, you will help pioneer the next generation of Cresta features that power how enterprises understand and optimize every customer interaction. You’ll partner directly with Product Managers, Machine Learning Engineers, other Data Scientists, and a set of strategic design-partner customers to solve their biggest challenges.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you love working from first principles in a rapid iteration loop with customers - this is your chance to have an outsized impact on the customer experience industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-develop new capabilities with a small number of high-impact enterprise customers along with our product, engineering, and design teams; using their real workflows and constraints as your testbed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively across all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and run short, focused design-partner engagements (days to weeks) where you ship early versions, collect structured feedback, and iterate quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generalize learnings from each design partner into reusable, productized capabilities rather than one-off bespoke models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with domain experts to curate high-quality eval guidelines and datasets for domains such as CSAT prediction and outcome prediction (across both human\u0026amp;lt;\u0026amp;gt;human and human\u0026amp;lt;\u0026amp;gt;AI interactions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the best tools + models for the job (simple and interpretable where it matters, sophisticated where it can drive outsized value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear specs and experiment reports that make tradeoffs and assumptions explicit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to the research frontier in \u0026lt;strong\u0026gt;ML/AI, LLMs, and evals\u0026lt;/strong\u0026gt;, translating promising ideas into pragmatic, shippable improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where applicable, help translate your solutions into publications, whitepapers, technical blogs, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; building and shipping models for real-world business applications, ideally in NLP and LLM-based systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; and standard ML / data tooling (e.g., SQL, data pipelines, experiment frameworks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class first principles thinking and ML intuition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to turn ambiguous product asks into crisp problem statements, eval specs, metrics, and hypotheses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with customers or internal stakeholders to understand constraints, explain tradeoffs, and iterate on solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with \u0026lt;strong\u0026gt;design-partner style engagements\u0026lt;/strong\u0026gt; where requirements evolve rapidly and you’re expected to co-create the solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building evaluation suites that go beyond single scalar metrics to capture reliability, safety, and qualitative user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills; able to clearly explain complex technical work to both engineers and non-technical partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building ML or analytics systems for \u0026lt;strong\u0026gt;customer experience, contact centers, or enterprise SaaS\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work on \u0026lt;strong\u0026gt;analytics / insights products\u0026lt;/strong\u0026gt; (e.g., deep research systems, anomaly detection, customer experience analytics, voice of customer)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Published work at ML / NLP conferences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $150,000–$200,000 \u0026amp;amp; Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016188008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4970396008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4360251008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Professional Services","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Associate Conversational AI Designer","value_type":"short_text"}],"id":4970396008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1076","title":"Associate Conversational AI Designer","company_name":"Cresta","first_published":"2025-10-29T15:58:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of Cresta\u0026#39;s Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers\u0026#39; contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta\u0026#39;s AI product suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead model maintenance efforts to ensure that Cresta\u0026#39;s AI models continue to meet our quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and develop virtual agent solutions using Google\u0026#39;s Dialogflow CX.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (verbal and written).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General knowledge of Conversational AI and natural language processing models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in Linguistics preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Python is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Dialogflow CX or another bot design platform is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: Flexible\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $60,000–$95,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4992510008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4371026008,"location":{"name":"United States, Remote"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Product","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Associate Forward Deployed Product Manager","value_type":"short_text"}],"id":4992510008,"updated_at":"2026-06-05T12:09:46-04:00","requisition_id":"34","title":"Associate Forward Deployed Product Manager","company_name":"Cresta","first_published":"2025-11-18T17:14:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage. Our unified platform combines both AI and human intelligence to enable 1. automating conversations with AI Agents and 2. transform their contact centers to discover customer insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot;\u0026gt; Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, and Udacity. Our leadership includes CEO,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt; Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI \u0026amp;amp; Vertex AI platform,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot;\u0026gt; and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI in 2017. Our investors include Andreessen Horowitz, Greylock Partners, Sequoia, and former AT\u0026amp;amp;T CEO John Donovan.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our valued customers include brands like Airbnb, United Airlines, Hilton, Porsche, United Healthcare, Intuit, Cox Communications, and Carmax and we’ve been recognized by Forbes, Forrestor, and Bain Consulting as one of the top private AI companies in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers. This customer-facing role blends product thinking, prompt engineering, data-driven insights, and project leadership with Strategic \u0026amp;amp; Fortune 500 companies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll collaborate with senior Forward-deployed Product Managers and Forward-deployed Engineers (FDEs) to support the build of AI Agent products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What You’ll Do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Iterate prompt \u0026amp;amp; context engineering to achieve customer’s use case and intended business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve our playbooks for agent development and customer deployment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Why join as an Associate FDPM at Cresta?\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Differentiated career development:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get hands-on AI product experience building Agentic solutions using a cutting-edge tech stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to an accelerated timeline of customer-facing opportunities as an AI thought partner to executives \u0026amp;amp; leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Rotational opportunities:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Launching solutions for mid-market to Fortune 500 companies across different verticals, gaining breadth \u0026amp;amp; depth in industry knowledge and domain expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop multiple functional strengths as a super-generalist: work on projects that give experience across multiple teams, including go-to-market, engineering, product, customer success, and more\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Investment \u0026amp;amp; mentorship:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentorship from PMs who have been building GenAI solutions since GPT-2, as well as from Microsoft, TikTok, consulting firms, and start-ups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launching pad for your learning and career, we take that seriously as a company in scoping opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a pragmatic, results-oriented problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you’ll bring:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue \u0026amp;amp; Sales Analyst, Investment Banking, Founder)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on work style – curiosity with a bias for action. You deliver with urgency and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and learning quickly in a dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus Points:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure via clients or projects to the travel \u0026amp;amp; hospitality, healthcare, insurance, and financial industry domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup or high-growth SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with AI or LLM-first products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range\u0026lt;/strong\u0026gt;: $130,000–$170,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016188008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5146185008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4439856008,"location":{"name":"India (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Conversational Design, Demo Engineer","value_type":"short_text"}],"id":5146185008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1275","title":"Conversational Design, Demo Engineer","company_name":"Cresta","first_published":"2026-03-06T17:12:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Conversational Design, Demo Engineer you will play a critical role in supporting pre-sales engagements through the design, analysis, and demonstration of Cresta’s AI capabilities. You’ll partner closely with Solution Engineers and Demo Engineering to craft compelling, high-quality conversational experiences that showcase Cresta’s value to prospective and existing customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will focus on establishing clear business cases for net new and upsell opportunities, using conversation design and data-driven assessments to highlight measurable impact. You will leverage your understanding of different contact center verticals, such as financial services, insurance, telecommunications, retail and much more to tailor designs that resonate with each customer’s unique environment and goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires close collaboration across Machine Learning, Product, Data Science, Customer Success, and Sales Engineering teams to ensure every customer-facing experience reflects the best of Cresta’s AI product suite.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Solution Engineers and Demo Engineering to design and deliver high-impact, AI-driven demos, Proofs of Concept (POCs), and Conversation Assessments that clearly articulate Cresta’s value in real-world customer scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and generate high-quality synthetic conversations and AI model behaviors that realistically simulate customer interactions and bring priority use cases to life in pre-sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-depth Conversation Assessments and data analyses to uncover opportunity areas, quantify measurable impact, and build compelling business cases for net-new logo acquisition and upsell expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously enhance demo environments by strengthening QA/QM frameworks, reporting layers, behavioral configurations, intent mining, metadata generation, and dashboard development to ensure accuracy, realism, and actionable insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design dashboards that tell a compelling business story. Be meticulous in defining metadata layers and required attributes to make demo environments feel authentic and industry-specific\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pro in Establishing structured Gen AI frameworks for e.g. complaint detection, customer experience measurement, repeat call analysis, and other traditionally subjective evaluation areas using Generative AI best practices. Develop scalable methodologies that move beyond keyword-based logic toward AI-driven contextual understanding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design of QA automation frameworks that maximize projection and coverage through a combination of GenAI capabilities and advanced keyword features, reducing subjectivity while increasing consistency, accuracy, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build cross-vertical expertise (e.g., insurance, banking, telecom, retail, hospitality) and adapt tone, workflows, and interaction strategies to reflect each industry’s operational nuances and KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategize and design scalable demo accounts that can be provisioned as sandbox environments for clients. Own end-to-end maintenance, optimization, and governance of these accounts to ensure readiness and reliability.Develop structured GTM templates and reusable demo narratives for Solution Engineers aligned to key use cases, enabling consistent and compelling storytelling during customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deploy AI Agent experiences using flow-based, prompt-based, and hybrid architectures across both voice and chat channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute forward-thinking ideas on product scalability, feature evolution, and competitive differentiation. Analyze competitor approaches and proactively recommend ways to outpace the market.Challenge the status quo by introducing innovative, scalable processes and frameworks that improve efficiency, repeatability, and demo impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and enhance Cresta’s Opera Enablement Program, empowering customers to independently design, build, test, and QA their own AI models within structured best-practice frameworks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications we Value:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong alignment with Cresta’s culture and values — driven by a genuine desire to make people’s lives easier, even in fast-paced and high-pressure environments. Demonstrates resilience, positivity, and ownership, with the ability to maintain energy and focus when workloads are demanding. Brings a growth mindset, remains coachable, and continuously seeks new ideas to improve collaboration, team dynamics, and collective progression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of contact center operations, performance metrics, and workflows across industries such as financial services, insurance, retail, and telecommunications. Clear awareness of the ongoing market shifts transforming contact centers — including AI adoption, automation, agent augmentation, omnichannel engagement, and operational efficiency mandates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong perspective on evolving contact center technologies and the tools agents use daily. Ability to think from both the agent and end-customer viewpoint, identifying how conversational intelligence and AI agents can simplify workflows, reduce friction, and improve overall experience. Prior hands-on contact center exposure is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry-specific challenges and structural changes impacting contact center verticals today, and a clear understanding of how conversational AI and AI agents can streamline operations, improve compliance, drive retention, and enhance service quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating cross-functionally with Solution Engineers, Sales, and Product teams in pre-sales, demo, or POC-driven environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3+ years of experience in conversational design, including building bots, virtual agents, AI-driven workflows, or conversation analytics solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in a second language is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4014838008,"name":"India (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5217865008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4473742008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Professional Services","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Conversational Designer","value_type":"short_text"}],"id":5217865008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1127","title":"Conversational Designer","company_name":"Cresta","first_published":"2026-05-12T14:50:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As the \u0026lt;strong\u0026gt;Founding Conversational Designe\u0026lt;/strong\u0026gt;r for EMEA, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in EMEA, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Demonstrated project management experience, including managing multiple complex workstreams simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;2+ years of experience in conversational design, conversational AI, bot development, or related fields\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience working directly with enterprise customers in implementation, consulting, or delivery roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience operating in global or international customer environments preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Fluency in a second language strongly preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Background in Linguistics preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with prompt engineering preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with Dialogflow CX preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Total compensation includes \u0026lt;strong\u0026gt;Base + Bonus + Equity\u0026lt;/strong\u0026gt;, along with a comprehensive benefits package for you and your family.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4049425008,"name":"EMEA (Remote)","location":null,"child_ids":[4012892008,4019644008,4049428008,4049148008,4070041008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4125376008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Toronto Canada"},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4125376008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"Conversational Design Intern","company_name":"Cresta","first_published":"2024-09-11T20:12:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot;\u0026gt; Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt; Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot;\u0026gt; and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;/p\u0026gt;\n\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As part of Cresta\u0026#39;s Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers\u0026#39; contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta\u0026#39;s AI product suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead model maintenance efforts to ensure that Cresta\u0026#39;s AI models continue to meet our quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and develop virtual agent solutions using Google\u0026#39;s Dialogflow CX.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications We Value:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (verbal and written).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General knowledge of Conversational AI and natural language processing models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in Linguistics preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Python is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Dialogflow CX or another bot design platform is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;$30-$50 per hour subject to taxes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lunch can be expensed (up to $25) while working in the office.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;PT0: 4 days\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5213455008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5213455008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"Conversation Design Intern (Customer Success)","company_name":"Cresta","first_published":"2026-05-07T14:58:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;u\u0026gt;\u0026amp;nbsp;Sebastian Thrun\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;u\u0026gt;\u0026amp;nbsp;Ping Wu\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;u\u0026gt;\u0026amp;nbsp;and co-founder, Tim Shi\u0026lt;/u\u0026gt;\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of Cresta\u0026#39;s Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers\u0026#39; contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta\u0026#39;s AI product suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead model maintenance efforts to ensure that Cresta\u0026#39;s AI models continue to meet our quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (verbal and written).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General knowledge of Conversational AI and natural language processing models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Python is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working any bot design platform is a plus\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4122946008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4053737008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Customer Success","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4122946008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1038","title":"Customer Engineer","company_name":"Cresta","first_published":"2024-09-10T16:17:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Customer Engineer\u0026lt;/strong\u0026gt; at Cresta, you\u0026#39;ll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You\u0026#39;ll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You\u0026#39;ll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You\u0026#39;ll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our dynamic team of AI and ML experts and help transform the future of work with Cresta\u0026#39;s innovative solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute on integration design and project plan created by IMs, SAs and other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build and deploy applications using Cresta SDKs, libraries and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;These applications will be integrated with contact center chat or phone platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in testing, troubleshooting and\u0026amp;nbsp; maintenance of Cresta products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience in Go, Python and Javascript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications we value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to use APIs and SDKs to build value added solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS and Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think big, deliver simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conclusion:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4951656008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4352013008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Customer Strategy Director","value_type":"short_text"}],"id":4951656008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CSDQ4","title":"Customer Strategy Director","company_name":"Cresta","first_published":"2026-01-20T15:55:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;The role of a Customer Strategy Director at Cresta is a senior-level position where you’ll partner externally with Cresta’s largest and most strategic customers as well as cross-functionality internally with Cresta’s Sales, Professional Services and Customer Success teams.\u0026amp;nbsp; You’ll own delivering the strategy and vision for the partnership, iterative deployment planning, and communicating the expected value of the solution over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Customer Strategy Directors have a deep understanding of Customer Success principles, value realization fundamentals, and enterprise sales acumen. \u0026lt;em\u0026gt;You’ll serve as a trusted advisor to our most strategic customers, influencing C-suite decisions and guiding enterprise-wide transformations using Cresta’s AI solutions. \u0026lt;/em\u0026gt;You would own the creation of a compelling long-term strategy, with Sales and with the Customer, which will serve as the blueprint for several Post-Sales teams to follow to achieve big wins.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy leading strategic customer engagements, conducting strategic planning for SaaS products, have world-class consulting skills, and are comfortable working across multiple stakeholders, then you might be a great fit.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Leadership:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Services \u0026amp;amp; Deployment Strategy\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams across Professional Services, Sales, and Customer Success to ensure tight handoffs and long-term success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Value Realization \u0026amp;amp; ROI\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define KPIs and track Cresta’s impact across performance, operational, and financial metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers on how to leverage Cresta’s insights to take action and scale impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Internal Enablement\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach internal teams on customer-centric value messaging and success planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of business value creation, change management, and/or consulting methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has extensive experience in large scale enterprise software implementations and complex use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and interpreting Statements of Work to meet Enterprise customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and advising on large scale programs with many stakeholders and dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5166713008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4445442008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Professional Services","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Customer Trainer","value_type":"short_text"}],"id":5166713008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1104","title":"Customer Trainer ","company_name":"Cresta","first_published":"2026-03-26T10:51:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Trainer at Cresta, you will play a pivotal role in ensuring our customers and employees have the knowledge and skills they need to make the most of our contact center technology. You will collaborate with Subject Matter Experts (SMEs) to design and deliver engaging, instructor-led training sessions, create instructional videos, and support documentation. Your goal is to drive product adoption and enable our customers to see value quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with SMEs\u0026lt;/strong\u0026gt;: Work closely with Subject Matter Experts to design engaging, instructor-led training sessions that align with Cresta\u0026#39;s product offerings and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitate Training Sessions\u0026lt;/strong\u0026gt;: Lead group training sessions for customers, ensuring they have a deep understanding of our products, features, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curriculum Maintenance\u0026lt;/strong\u0026gt;: Continuously maintain the live training curriculum, making improvements based on product enhancements and feedback from learners and SMEs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Knowledge\u0026lt;/strong\u0026gt;: Be a resourceful learner, consistently seeking ways to better understand Cresta\u0026#39;s products and how customers leverage our solutions in various use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Company Initiatives\u0026lt;/strong\u0026gt;: Actively participate in various company initiatives and projects as requested, contributing your expertise and insights to help achieve our organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New Hire Onboarding\u0026lt;/strong\u0026gt;: Support with onboarding and training for new hires, helping them acclimate to Cresta\u0026#39;s culture and technology solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Video Creation\u0026lt;/strong\u0026gt;: Record instructional videos and product demonstrations to enhance the learning experience and provide easy access to training materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation\u0026lt;/strong\u0026gt;: Assist with auditing, maintaining, and creating support documentation to ensure users have access to clear and up-to-date resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;eLearning \u0026amp;amp; Instructional Design\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build interactive \u0026lt;strong\u0026gt;eLearning courses using Articulate Rise\u0026lt;/strong\u0026gt; (and Storyline, where applicable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate product workflows and use cases into engaging, self-paced learning experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate multimedia elements (video, quizzes, knowledge checks) to reinforce learning outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update eLearning content in alignment with product release\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in the contact center industry is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience as a trainer, educator, or in a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to adapt to changing training needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive, and able to work independently in a remote environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel (up to ~50%)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy and eager to learn new technologies and products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong desire to help others succeed and a passion for education.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS products or contact center technology is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and facilitation skills (comfortable leading live sessions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex concepts in a simple, \u0026lt;strong\u0026gt;engaging \u0026lt;/strong\u0026gt;way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating training content (slides, videos, documentation, LMS content)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-first mindset with strong empathy and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and able to manage multiple training programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working cross-functionally with CS, Product, and Sales teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: Flexible\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $120,000 - $150,000 Base + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5213417008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5213417008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"Data Science Intern (Customer Success)","company_name":"Cresta","first_published":"2026-05-07T14:43:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a class=\u0026quot;c-link c-link--focus-visible\u0026quot; href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a class=\u0026quot;c-link c-link--focus-visible\u0026quot; href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a class=\u0026quot;c-link c-link--focus-visible\u0026quot; href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect, clean, and preprocess structured and unstructured data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform exploratory data analysis to identify trends and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evaluate machine learning models under guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop data visualizations and dashboards to communicate findings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in deploying models and monitoring their performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large datasets using tools like Python, SQL, and cloud platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document processes, experiments, and results clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team demos, feedback sessions, and learning opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing code in \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; (or another general-purpose language).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in artificial intelligence, machine learning, or software engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of statistics and machine learning concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with libraries such as \u0026lt;strong\u0026gt;Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL and working with databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and willingness to collaborate with teammates and customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-Haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of version control (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to big data tools (Spark, Hadoop) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5154290008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4443825008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Revenue Operations","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Director, Deal Strategy \u0026 Execution","value_type":"short_text"}],"id":5154290008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1280","title":"Deal Strategy \u0026 Operations Manager, East Coast","company_name":"Cresta","first_published":"2026-03-14T15:16:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Cresta is seeking a \u0026lt;strong\u0026gt;Deal Strategy \u0026amp;amp; Operations Manager\u0026lt;/strong\u0026gt; on the East Coast\u0026amp;nbsp;to serve as a senior individual contributor and strategic partner on our Commercial Strategy \u0026amp;amp; Operations team. This role owns the strategy and execution of Cresta’s most complex, non-standard enterprise deals, acting as the quarterback from quote to close.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to \u0026lt;strong\u0026gt;Lauren Jungers, Sr. Director of Commercial Strategy \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;, this role works closely with Sales leadership, Finance, Legal, Security, and RevOps to structure deals that accelerate revenue while protecting Cresta’s long-term business interests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is an individual contributor role (no direct people management).\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deal Strategy \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own approval workflows and act as escalation owner from first quote through final signature\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate deal data, discount trends, and outcomes into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure deal structures align with revenue recognition principles and company financial goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Systems Modernization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end improvements across the quote-to-cash lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead UAT and rollout of new deal processes and tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Deal Strategy \u0026amp;amp; Operations as a key stakeholder on high-priority cross-functional initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize and document workflows to enable speed and scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enablement \u0026amp;amp; Advisory\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the \u0026lt;strong\u0026gt;why\u0026lt;/strong\u0026gt; behind the strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and maintain a self-service Deal Strategy Playbook\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ownership of complex enterprise SaaS deals from quote to cash\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience administering or optimizing CPQ tools (\u0026lt;strong\u0026gt;Subskribe preferred\u0026lt;/strong\u0026gt;)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Salesforce fluency across quoting, approvals, and deal reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with high emotional intelligence; able to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and making judgment calls in fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Admin experience or certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Legal, contract management, or pricing strategy background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior sales or customer-facing experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Unicorn with backing from Andreessen Horowitz, Sequoia Capital, and Greylock\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong enterprise traction with 20%+ of customers over $1M ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2x+ year-over-year growth and record-breaking quarters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to operate at the center of commercial strategy and enterprise execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation, equity, and comprehensive benefits\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: Flexible\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $$140,000–$175,000 base + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5239319008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4480336008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Demand Generation Manager, Enterprise","value_type":"short_text"}],"id":5239319008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1046","title":"Demand Generation Manager, Enterprise","company_name":"Cresta","first_published":"2026-06-02T14:26:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a strategic Demand Generation Manager focused on our Enterprise segment to develop and execute end-to-end high impact campaigns. In this role, you’ll be instrumental in driving and nurturing quality leads through innovative and data-driven strategies.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and scale key non-paid channels (email, webinars, and direct mail) with a focus on engaging enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute end-to-end demand generation campaigns tailored to the Enterprise segment, ensuring alignment to business goals and sales priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure, analyze, and optimize campaign performance using data to continuously improve pipeline generation and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and run intent and interest based programs in close partnership with Sales to engage, nurture, and progress high value accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with content marketing to activate compelling, targeted content that resonates with enterprise buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Sales, Marketing, and RevOps to ensure integrated, cohesive demand generation efforts and strong alignment across the funnel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jz389a\u0026quot; data-start=\u0026quot;273\u0026quot; data-end=\u0026quot;378\u0026quot;\u0026gt;4+ years of experience in demand generation, campaign execution, or lifecycle marketing within B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;a6sc95\u0026quot; data-start=\u0026quot;379\u0026quot; data-end=\u0026quot;475\u0026quot;\u0026gt;Proven experience planning and executing multi-channel campaigns that drive qualified pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1x01l5q\u0026quot; data-start=\u0026quot;476\u0026quot; data-end=\u0026quot;605\u0026quot;\u0026gt;Hands-on experience with modern GTM and demand generation tools such as Clay, CommonRoom, Sequel, HubSpot, or similar platforms\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;18l7a6e\u0026quot; data-start=\u0026quot;606\u0026quot; data-end=\u0026quot;721\u0026quot;\u0026gt;Strong cross-functional collaboration skills and ability to partner effectively with Sales, Marketing, and RevOps\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vx2926\u0026quot; data-start=\u0026quot;722\u0026quot; data-end=\u0026quot;848\u0026quot;\u0026gt;Excellent project management skills with strong attention to detail and ability to manage multiple priorities simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jqf129\u0026quot; data-start=\u0026quot;849\u0026quot; data-end=\u0026quot;949\u0026quot;\u0026gt;Data-driven mindset with experience measuring campaign performance and optimizing based on results\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7zd20k\u0026quot; data-start=\u0026quot;950\u0026quot; data-end=\u0026quot;1055\u0026quot;\u0026gt;Ability to thrive in a fast-paced, high-growth environment with shifting priorities and tight deadlines\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;h8sim5\u0026quot; data-start=\u0026quot;1087\u0026quot; data-end=\u0026quot;1163\u0026quot;\u0026gt;Experience supporting enterprise or strategic account segments in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jmkujq\u0026quot; data-start=\u0026quot;1164\u0026quot; data-end=\u0026quot;1250\u0026quot;\u0026gt;Familiarity with account-based marketing (ABM) and intent-driven campaign strategies\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vff9cw\u0026quot; data-start=\u0026quot;1251\u0026quot; data-end=\u0026quot;1345\u0026quot;\u0026gt;Experience partnering closely with enterprise sales teams on pipeline generation initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1b47m65\u0026quot; data-start=\u0026quot;1346\u0026quot; data-end=\u0026quot;1415\u0026quot;\u0026gt;Experience operating in high-growth or scaling startup environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation for this position includes a Base Salary + Equity.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range: $120k - $165k\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5216772008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4473177008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Demo Engineer","value_type":"short_text"}],"id":5216772008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1295","title":"Demo Engineer","company_name":"Cresta","first_published":"2026-05-15T16:02:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026lt;strong\u0026gt; Demo Engineer\u0026lt;/strong\u0026gt; at Cresta, you’ll play a mission-critical role in enabling our go-to-market team to tell compelling, credible, and technically sound stories about Cresta’s AI-powered platform—including \u0026lt;strong\u0026gt;conversation intelligence,\u0026lt;/strong\u0026gt; real-time \u0026lt;strong\u0026gt;coaching\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;analytics,\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;virtual agent \u0026lt;/strong\u0026gt;capabilities. You’ll build and support environments, tooling, and synthetic scenarios that showcase the compelling value of our solution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is equal parts \u0026lt;strong\u0026gt;problem-solver,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;builder,\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;strategic enabler\u0026lt;/strong\u0026gt;. You’ll collaborate closely with the Solutions, Product, and Engineering teams to bring our AI-powered vision to life—enabling us to demo with precision and creativity across a wide variety of industries and buyer personas.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the technical process for building pilots, proof-of-concepts, and tailored demos by setting up environments, workflows, seed data, and features to create technically representative experiences for prospects, including virtual agents and live agent assist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and enhance our suite of standardized environments to bring customer challenges and Cresta’s solutions to life through new end-to-end demos, supported by call flows, industries, scenarios, and personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the performance, reliability, and consistency of demo environments, jumping in as needed to triage and resolve demo-blocking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop integrations, automations, and tools to streamline team processes and expand demo capabilities, including CCaaS/CRM connectors, AI skills, and custom apps and interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Product, Engineering, and Enablement teams to provide technical enablement to Solutions Engineers and ensure presales feedback is captured.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3–5+ years of experience\u0026lt;/strong\u0026gt; in demo engineering, solutions architecture, integrations/implementation engineering, or related technical product functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong working understanding of core technical concepts, including REST APIs, authentication patterns, Git, relational data, and scripting languages (Python, JavaScript, Bash/Shell).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven, high-agency ownership mindset, with the ability to use tools and data to independently resolve issues, identify gaps, and build solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration skills and the ability to understand and explain technical concepts to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with key CCaaS (Twilio, Amazon Connect, Five9, etc.) and CRM (SFDC) platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using modern AI-native workflows, including Claude/Cursor skills, agents, and MCP connectors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in high-growth SaaS or enterprise AI platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Demo Engineering at Cresta is a \u0026lt;strong\u0026gt;strategic differentiator\u0026lt;/strong\u0026gt;—it’s how we translate cutting-edge AI into tangible customer value. As the manager, you’ll define how we scale that advantage, enabling our teams to tell better stories, win more deals, and shape the future of AI in the contact center.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;$135K - $160K + Variable (OTE $169K to $200K)\u0026amp;nbsp; + Equity (based on experience will vary)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5171827008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4452268008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Demo Engineer","value_type":"short_text"}],"id":5171827008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1285","title":"Demo Engineer Manager","company_name":"Cresta","first_published":"2026-04-02T16:00:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Demo Engineering Manager\u0026lt;/strong\u0026gt; at Cresta, you will lead a high-impact team responsible for bringing our AI-powered platform to life in pre-sales environments. This includes overseeing the development of scalable demo infrastructure and tooling, building rich out-of-the-box demo environments, and personalizing experiences to showcase the full value of Cresta’s capabilities - across conversation intelligence, real-time coaching, analytics, and AI agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of \u0026lt;strong\u0026gt;technology, storytelling, and go-to-market strategy\u0026lt;/strong\u0026gt;. You will manage and grow a team of Demo Engineers within the Solutions Team and partner closely with Solutions Engineering, Conversation Designers, Product, and Engineering to ensure Cresta delivers compelling, technically sound, and differentiated demo experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be responsible not just for execution, but for defining the \u0026lt;strong\u0026gt;vision, standards, and operating model\u0026lt;/strong\u0026gt; for demo engineering at Cresta - ensuring we scale high-quality, repeatable, and innovative demo experiences across industries and buyer personas.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Strategy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and develop a high-performing team of Demo Engineers, fostering a culture of ownership, creativity, and technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the roadmap for demo engineering, aligning with GTM priorities, product evolution, and key industry verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices, standards, and operating processes for demo environments, POCs, and pilots to ensure scalability and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Solutions Engineering leadership to ensure cohesive, high-quality storytelling across technical demos and conversational experiences.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Demo Platform \u0026amp;amp; Environment Ownership\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the architecture, scalability, and reliability of demo environments, including virtual agents, agent assist, analytics, and end-to-end workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of reusable, modular demo frameworks that can be rapidly customized for different industries and use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure demo environments are always production-grade, stable, and ready for customer-facing engagements.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Innovation \u0026amp;amp; Technical Enablement\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Guide the development of integrations, automations, and tooling (e.g., CCaaS/CRM connectors, AI workflows, custom apps) to expand demo capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the use of modern AI-native tooling (e.g., LLM workflows, agents, prompt frameworks) to enhance demo realism and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Engineering, and Enablement teams to rapidly operationalize new feature releases into demo-ready assets, tooling, and environments—ensuring the field can effectively showcase the latest capabilities with clarity and confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Engineering to influence roadmap priorities based on pre-sales learnings and technical gaps.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Impact\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Solutions Engineering and Sales to support strategic deals, ensuring demos and POCs are tailored, differentiated, and impactful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Enablement to equip GTM teams with scalable demo assets, narratives, and technical training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Product, Engineering, and Enablement to continuously translate new product innovations into compelling demo scenarios, reusable assets, and technical playbooks for the field.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish feedback loops to capture insights from the field and translate them into improvements in product, demos, and workflows.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and track success metrics for demo effectiveness, environment reliability, and team productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement processes for rapid issue triage and resolution to minimize risk in customer-facing moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement in demo quality, speed, and scalability across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8+ years of experience in engineering, solutions architecture, technical pre-sales, or related roles, with 2+ years in a leadership or management capacity preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation, including APIs, integrations, authentication, data systems, and scripting (Python, JavaScript, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and scale technical teams, processes, and systems in fast-paced, high-growth environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning complex, customer-facing technical initiatives such as demos, POCs, or pilots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional leadership skills, with the ability to influence across Product, Engineering, and GTM teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic thinking combined with a hands-on, execution-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with CCaaS platforms (Twilio, Amazon Connect, Five9, etc.) and CRM systems (Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with conversational AI, virtual agents, and contact center workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with conversation design or UX teams to deliver end-to-end customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging modern AI tools (e.g., LLMs, agents, prompt engineering frameworks) in technical workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in high-growth SaaS or enterprise AI companies.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Demo Engineering at Cresta is a \u0026lt;strong\u0026gt;strategic differentiator\u0026lt;/strong\u0026gt;—it’s how we translate cutting-edge AI into tangible customer value. As the manager, you’ll define how we scale that advantage, enabling our teams to tell better stories, win more deals, and shape the future of AI in the contact center.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;$140K - $170K + Variable + Equity (based on experience will vary)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4789124008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4288833008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Director, Enterprise Sales","value_type":"short_text"}],"id":4789124008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"Q4ENT","title":"Director, Enterprise Sales, West","company_name":"Cresta","first_published":"2025-06-30T19:11:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Preference on \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;West Coast based\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; for coverage\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Front line leader, leading a team of Enterprise Account Executives who drive new enterprise business and expand key accounts with Cresta.\u0026amp;nbsp; The Director, Enterprise Sales will provide strategic direction and coaching for the team, drive team performance aligned with business outcomes, manage operational execution, and partner closely with key stakeholders and cross-functional teams.\u0026amp;nbsp; You are accountable for ensuring the region hits and surpasses new business and expansion goals for Cresta’s Enterprise Accounts. This role will report to the Regional Vice President. This is a full-time remote position in the US.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Recruit, hire, develop, and empower a team of Enterprise Account Executives to consistently surpass Cresta’s revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of high accountability by establishing clear expectations for achievement and advocating for a disciplined and scalable process across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale strategic and enterprise sales process from early traction to a repeatable and predictable sales machine, exceeding ARR targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and define an effective finely-tuned sales hiring process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract 2-3 AE’s within the first 90 days from your own network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a team of up to 7 AE\u0026#39;s within the next 12 months\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote excellence in sales through value-based selling and MEDDPICC methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with senior leaders in Marketing, Customer Success, Alliances, Product, and Revenue Operations to create an effective Enterprise GTM strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure flawless sales execution for complex multi-stakeholder deals while laying the groundwork for enterprise account growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage team to take ownership of Enterprise pipeline generation and foster effective SDR collaboration for efficient prospecting, identification, qualification, and sustainable pipeline development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate forecasts to the executive leadership team, demonstrating a deep understanding of the Enterprise business across the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Partner leadership teams to achieve successful co-selling efforts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Over 5 years of enterprise sales leadership experience, including a consistent track record of recruiting and retaining high-performing enterprise sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in managing sales teams with minimum $1.25m ARR quotas, selling technical solutions to large, complex enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams at high-growth software companies of similar size\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master of hiring of Enterprise AE\u0026#39;s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Knows and can show evidence of sourcing, bringing in, closing, and building large teams of Enterprise AE\u0026#39;s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated history of consistent overachievement as both an enterprise seller and a leader, with teams consistently exceeding revenue targets and advancing their careers under your guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A natural ability to lead and motivate sales leaders and sellers through continuous growth and change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hands-on leader who eagerly engages in deals directly connects with Economic Buyers and provides the necessary support and executive connection to close new opportunities and expand relationships with Enterprise companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in cross-functional collaboration and co-selling with external partners to establish an Enterprise business from the ground up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in both land and expand sales strategies, an insatiable curiosity about our customers, and a data-driven vision for how\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cresta can drive positive business outcomes in the Enterprise sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in cultivating and championing an outbound selling culture and driving accountability for qualified pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An unwavering commitment to achieving great results rather than settling for good ones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and expectation to travel (approx. 30%)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-start=\u0026quot;220\u0026quot; data-end=\u0026quot;234\u0026quot;\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $330,000 – $380,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5215461008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4408510008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Director of Partner Marketing","value_type":"short_text"}],"id":5215461008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1031","title":"Director of Partner Marketing","company_name":"Cresta","first_published":"2026-05-10T15:27:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an exceptional\u0026amp;nbsp;\u0026lt;strong\u0026gt;Director of Partner Marketing \u0026lt;/strong\u0026gt;to build and lead Cresta’s partner marketing function from the ground up. In this highly visible role, you will own the strategy and execution of scalable partner marketing programs that accelerate partner-sourced and partner-influenced pipeline across ISVs, systems integrators, GSIs, cloud marketplaces, and strategic alliances. You will serve as a key architect of one of Cresta’s fastest-growing and most strategic go-to-market channels, with direct impact on pipeline, revenue, and category positioning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;RESPONSIBILITIES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the vision, strategy, and execution of Cresta’s global partner marketing function, building scalable programs that drive partner-sourced and partner-influenced pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and operationalize a partner marketing model that supports multiple partner types, products, segments, and geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop partnership-specific messaging frameworks, joint value propositions, and supporting collateral that enable partners to effectively position and sell joint solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with partner enablement to create and govern enablement programs, content hubs, and self-serve resources that support partner success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze partner pipeline performance and win/loss dynamics to identify gaps, remove roadblocks, and unlock new growth opportunities across the partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a data-driven point of view to influence product roadmap priorities based on partner feedback, deal insights, and market opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish KPI frameworks, dashboards, and operating cadences to measure partner marketing impact and inform decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with RevOps and IT to evolve CRM, PRM, and marketing automation workflows that support partner motions at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a cross-functional leader and connector across sales, marketing, product, and partnerships to ensure tight GTM alignment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;QUALIFICATIONS:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in partner marketing within a SaaS or B2B technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success building and scaling partner marketing programs that drive measurable pipeline and revenue impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of SaaS partner motions, including ISVs, SIs, GSIs, cloud marketplaces, and strategic alliances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly data-driven, with deep experience in pipeline metrics, attribution, ROI, and performance reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence senior stakeholders across functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate in ambiguous environments, build from zero, and scale programs as the business grows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coachable, resilient, and highly motivated to drive outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center technology or customer experience software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in hypergrowth startups or scale-up environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background experience in product marketing or solutions marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PERKS \u0026amp;amp; BENEFITS:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$180,000 - 220,000 + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job-alert job-alert--margin\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5193932008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4462078008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Director, Product Marketing - International (EMEA \u0026 APAC)","value_type":"short_text"}],"id":5193932008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"TBD","title":"Director, Product Marketing - International (EMEA \u0026 APAC)","company_name":"Cresta","first_published":"2026-04-20T12:11:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional positioning and narrative for EMEA and APAC, adapting Cresta’s global platform story into clear, compelling, and locally resonant messaging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary product marketing partner to regional Sales, Marketing, and Customer Success leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring new international capabilities (e.g., language support, regional features) to market, ensuring the field is equipped with clear positioning, messaging, and supporting collateral\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a regional evangelist for Cresta’s platform in customer meetings, events, and executive engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global product marketing to refine positioning, messaging, and launches based on regional insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global customer marketing to secure cases studies, customer advocacy and CAB participation amongst the International Cresta customer community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global marketing on regional research driven content production\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable field teams with narratives, content, and competitive intelligence to drive pipeline growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with demand generation and regional marketing to align campaigns with market nuances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable regional enablement frameworks for sales and customer-facing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze regional performance across pipeline, conversion, and win/loss to improve go-to-market effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a bridge between global and regional teams to balance consistency and localization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10+ years of product marketing experience in Enterprise SaaS or AI-driven technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting go-to-market strategy across EMEA and/or APAC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong narrative-building and storytelling skills for complex platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to partner with sales and drive revenue impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and executive presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High cultural awareness across international markets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center or customer experience technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI, large language models, or agentic systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in high-growth or scale-up environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$140K-$170K GBP + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4919163008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4338877008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Customer Success","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Cresta Administrator","value_type":"short_text"}],"id":4919163008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1067","title":"Embedded Expert - SaaS Software (Contact Center)","company_name":"Cresta","first_published":"2025-09-12T07:54:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta is seeking an \u0026lt;strong\u0026gt;Embedded Expert\u0026lt;/strong\u0026gt; to join our team and work closely with our customers in a tactical execution role. As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers\u0026#39; own analysts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with customers to operationalize their program strategy using Cresta\u0026#39;s self-service product, Opera.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize Cresta\u0026#39;s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor trends and anomalies using Cresta\u0026#39;s tools to identify emerging topics and insights in customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Cresta\u0026#39;s self-service tools to align the customer\u0026#39;s business priorities with the contact center operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer ongoing mentoring and support to the customer\u0026#39;s own analysts, guiding them in effectively utilizing Cresta tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta\u0026#39;s solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-5 Years relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact center experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills to analyze complex data and provide actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with SaaS software and quickly adapting to new tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable speaking with senior level executives at customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with speech analytics is preferred, but not critical.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication \u0026amp;amp; Wellness Stipend\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive training and onboarding programs provided by Cresta.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for growth and professional development within the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and supportive work environment with both Cresta and customer teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation At Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Compensation for this position includes a \u0026lt;strong\u0026gt;Base salary + Bonus + Equity\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5118062008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4426960008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Enablement Manager, AI Agent","value_type":"short_text"}],"id":5118062008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1228","title":"Enablement Manager, AI Agent","company_name":"Cresta","first_published":"2026-02-11T17:09:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Enablement Manager, AI Agent\u0026lt;/strong\u0026gt;, you’ll be responsible for enabling Cresta’s go-to-market teams to successfully position, sell, and deploy our AI Agent product with confidence and consistency. This role sits at the intersection of product, sales, and applied AI—translating complex AI Agent capabilities into clear value, practical use cases, and repeatable sales motions for large enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with Product, Product Marketing, Sales Leadership, and RevOps to build enablement programs that ensure sellers deeply understand how Cresta’s AI Agents work, where they deliver the most impact, and how to guide customers from initial discovery through successful adoption. Your focus will be on empowering Enterprise and Strategic account teams selling into the world’s largest contact centers and customer experience organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a strategic, hands-on role with direct revenue impact. You’ll help shape how Cresta’s AI Agent is understood and sold in the market—raising seller confidence, improving deal quality, and accelerating adoption of one of Cresta’s most critical products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location preference: \u0026lt;/strong\u0026gt;San Francisco, New York, or Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI Agent Product Enablement\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Sales Motion \u0026amp;amp; Use-Case Enablement\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Content, Messaging \u0026amp;amp; Narrative Development\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enablement Measurement \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use insights from deal reviews and field feedback to continuously improve enablement programs and content\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise sales motions and experience enabling quota-carrying teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to translate sophisticated product capabilities into simple, compelling customer value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, facilitation, and storytelling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with enablement tools and conversation intelligence platforms (e.g., Gong)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4494927008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4163405008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Enterprise Account Executive","value_type":"short_text"}],"id":4494927008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"ENTSAQ4","title":"Enterprise Account Executive","company_name":"Cresta","first_published":"2025-02-25T14:56:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; East Coast/Midwest, Remote\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;As an Enterprise Account Executive you will focus on Large ARR deals. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. At a growing startup, you’ll have the opportunity to be apart of a fast growing exciting space that we are leading the charge on and help build an amazing sales culture.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 1000 companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run complex sales cycles from initial contact to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hit your number\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of SaaS software sales experience at an enterprise level\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating, structuring and executing complex enterprise-level agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience leading cross-functional teams through large deal close processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate contractual, technical, and financial value points to customers, including executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills with experience presenting to C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $240,000–$300,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5114438008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4425245008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Enterprise Account Executive, APAC","value_type":"short_text"}],"id":5114438008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"APACQ1","title":"Enterprise Account Executive, APAC","company_name":"Cresta","first_published":"2026-02-09T13:28:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a founding \u0026lt;strong\u0026gt;Enterprise Account Executive\u0026lt;/strong\u0026gt; you will focus on some of the largest F1000 companies in APAC, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the APAC region, starting with success in Australia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You\u0026#39;ll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the sales experience while building and managing relationships with key decision-makers and executives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run complex sales cycles from initial contact to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and hit your number\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating, structuring and executing complex enterprise-level agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience leading cross-functional teams through large deal close processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate contractual, technical, and financial value points to customers, including C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills with experience presenting to C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be in Melbourne easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical benefits designed to fit your stage of life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4981775008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4366043008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Enterprise Account Executive, EMEA","value_type":"short_text"}],"id":4981775008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1209","title":"Enterprise Account Executive, EMEA","company_name":"Cresta","first_published":"2025-11-07T18:54:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a founding \u0026lt;strong\u0026gt;Enterprise Account Executive\u0026lt;/strong\u0026gt; you will focus on some of the largest F1000 companies in EMEA, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You\u0026#39;ll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the sales experience while building and managing relationships with key decision-makers and executives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run complex sales cycles from initial contact to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and hit your number\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating, structuring and executing complex enterprise-level agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience leading cross-functional teams through large deal close processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate contractual, technical, and financial value points to customers, including C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills with experience presenting to C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4049425008,"name":"EMEA (Remote)","location":null,"child_ids":[4012892008,4019644008,4049428008,4049148008,4070041008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5118223008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427034008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Account Manager","value_type":"short_text"}],"id":5118223008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1259","title":"Enterprise Account Manager ","company_name":"Cresta","first_published":"2026-02-11T19:00:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; US, Remote\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;This is a highly strategic and intentional hire, the \u0026lt;strong\u0026gt;second Account Manager\u0026lt;/strong\u0026gt; at Cresta. Reporting directly to the Head of Enterprise Account Management, you will play a central role in driving upsells, renewals, and long-term customer value. Beyond individual quota ownership, you will be instrumental in shaping and co-building the Account Management function from the ground up.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone with an entrepreneurial mindset, someone who thrives in ambiguity, enjoys designing new processes, and can help create a scalable motion as the team grows rapidly in the coming years.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While this role begins as an individual contributor position, it comes with a clear path to future leadership for those who demonstrate strong performance, strategic thinking, and a passion for building.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Builder of Enduring Partnerships: \u0026lt;/strong\u0026gt;You invest in relationships that last. You prioritize trust and long-term value over short-term wins, and you serve as a strategic partner who elevates both the customer’s and Cresta’s success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grit, Patience, and Follow-Through: \u0026lt;/strong\u0026gt;You know meaningful outcomes aren’t created overnight. You navigate complexity, setbacks, and long sales/adoption cycles with resilience. Your ability to stay focused and persistent directly fuels customer growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operationally Excellent, Internally and Externally: \u0026lt;/strong\u0026gt;You understand that internal alignment is often the key to unlocking customer outcomes. You work seamlessly across Sales, Customer Success, Product, and Operations, ensuring we deliver a unified, high-quality experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compelling Storyteller: \u0026lt;/strong\u0026gt;Cresta operates in a dynamic and competitive market. You can articulate our value clearly, teach customers something they didn’t know, and help them understand, at both strategic and operational levels - why Cresta wins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Growth Mindset: \u0026lt;/strong\u0026gt;You know what great adoption looks like and how to build upon it. You identify signals, diagnose gaps, and guide customers toward deeper value realization that sets the stage for retention and expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Creative Commercial Thinker: \u0026lt;/strong\u0026gt;You’re comfortable using the full suite of commercial levers; product mix, incentives, deal mechanics, to architect smart, efficient deals. You think creatively while maintaining healthy business fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active Listener with Synthesis Skills: \u0026lt;/strong\u0026gt;You connect dots quickly. You take in information from multiple stakeholders and convert it into clear, actionable insights that shape account strategy and elevate the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Approach to Travel: \u0026lt;/strong\u0026gt;There’s no quota for travel, only impact. You understand when being in the room matters and when it becomes a differentiator in advancing a renewal, deepening executive trust, or accelerating an upsell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes; experience in the contact center ecosystem or consulting is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent record of hitting or exceeding goals in customer-facing environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A thoughtful career narrative that demonstrates your viewpoint, your growth, and why Cresta’s Account Manager role aligns with your trajectory\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4906900008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4333559008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Enterprise Solutions Engineer","value_type":"short_text"}],"id":4906900008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"Q4SE","title":"Enterprise Solutions Engineer ","company_name":"Cresta","first_published":"2025-09-04T17:18:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enterprise Account Executives to discover and understand the prospect\u0026#39;s situation and the challenges that they are experiencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery calls with prospective customers\u0026amp;nbsp; \u0026amp;amp; internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption during proof of values by training individual managers and users on the Cresta solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run ROI workshops to translate our solution into a financial business case proposal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback to product management about the successes and failures in the field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1006\u0026quot; data-end=\u0026quot;1129\u0026quot;\u0026gt;Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1132\u0026quot; data-end=\u0026quot;1234\u0026quot;\u0026gt;Fast learner with a passion for new technology and a talent for simplifying complexity for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You embody our core Operating Principles\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; $160,000 – $185,000 + variable \u0026amp;amp; Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5121139008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4428448008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Events and Field Marketing Manager","value_type":"short_text"}],"id":5121139008,"updated_at":"2026-06-04T15:14:00-04:00","requisition_id":"MA1033","title":"Events and Field Marketing Manager","company_name":"Cresta","first_published":"2026-02-13T19:27:07-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We’re seeking an \u0026lt;strong\u0026gt;Events and Field Marketing Manager\u0026lt;/strong\u0026gt; to join our high-impact team. You\u0026#39;ll own the event experience from concept to execution, bringing innovative ideas to life that differentiate our brand, deliver memorable experiences, and drive business results. Reporting to the Sr. Field Marketing Manager, this role is highly visible, strategic, and execution-heavy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Own Strategy + Playbook: \u0026lt;/strong\u0026gt;Develop event strategies aligned to pipeline goals and sales priorities; refine the field marketing playbook to drive consistency, scalability, and repeatable success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Own Pipeline \u0026amp;amp; Event ROI Reporting: \u0026lt;/strong\u0026gt;set KPIs, define success metrics, and present clear, executive-ready insights on pipeline impact and conversion performance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Alignment: \u0026lt;/strong\u0026gt;Act as the central lead between sales, demand, design, and partner teams for event GTM orchestration\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Lead Complex Program Workstreams: \u0026lt;/strong\u0026gt;Manage enterprise-level event programs across multiple functions and campaigns (e.g., tradeshows, VIP dinners, and partner-led activations)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Manage Event Budget: \u0026lt;/strong\u0026gt;Forecast spend, justify investment tradeoffs, and optimize program-level budgets with finance and RevOps\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Negotiate \u0026amp;amp; Optimize Vendors: \u0026lt;/strong\u0026gt;Evaluate vendors against program goals, negotiate contracts, and drive cost savings and value\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build Integrated Promo Plans: \u0026lt;/strong\u0026gt;Partner with demand gen and digital to create multi-channel campaigns to drive registration\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Innovate \u0026amp;amp; Share Learnings: \u0026lt;/strong\u0026gt;Pilot new formats, analyze market trends, and mentor teammates on evolving event strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Executive Readiness: \u0026lt;/strong\u0026gt;Work directly with C-suite and sales leaders to shape narratives, prep speakers, and maximize impact\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Standardize \u0026amp;amp; Operationalize: \u0026lt;/strong\u0026gt;Own repeatable processes and workflows across event types, verticals, and regions\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Shape Field Narrative: \u0026lt;/strong\u0026gt;Surface market intelligence from the field to inform messaging, campaign strategy, and sales enablement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Be a Collaborative Team Player: \u0026lt;/strong\u0026gt;Mentor junior team members, help onboard new hires, and contribute to team rituals, retros, and roadmapping\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Bachelor’s degree or equivalent practical experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;3–5 years of experience in B2B field/event marketing or integrated campaign roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong project management capabilities—able to juggle multiple programs at once\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Excellent communicator who can influence up, down, and across functions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Analytical mindset with experience in reporting on event performance and ROI\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with AI, Contact Center, or Customer Experience solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience supporting account-based field strategies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Previous sales/SDR experience or strong familiarity with sales processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Familiarity with Salesforce, Hubspot, Gong, and field ops tools like Mobly\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Medical, dental, and vision plans that are designed to fit you and your family’s needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Flexible vacation time to promote a healthy work-life blend.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Paid parental leave to support you and your family.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly Gym \u0026amp;amp; Phone allowance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Work from home office stipend to help you succeed in a remote environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunches and dinners included for in-office employees via Grubhub\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$110,000 - 150,000 + Equity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5106468008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Toronto, Canada (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5106468008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"Forward Deployed Engineering Intern (AI Agent)","company_name":"Cresta","first_published":"2026-02-02T21:05:19-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot;\u0026gt; Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt; Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot;\u0026gt; and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1092\u0026quot; data-end=\u0026quot;1263\u0026quot;\u0026gt;As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real-world AI deployments and gain hands-on experience with AI systems in customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1278\u0026quot; data-end=\u0026quot;1395\u0026quot;\u0026gt;Assist in developing and configuring AI agents using Cresta’s platform tools.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1278\u0026quot; data-end=\u0026quot;1395\u0026quot;\u0026gt;Help build and test integrations between AI agents and external systems (like APIs or data sources).\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1278\u0026quot; data-end=\u0026quot;1395\u0026quot;\u0026gt;Support performance tuning and troubleshooting of AI agent prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1278\u0026quot; data-end=\u0026quot;1395\u0026quot;\u0026gt;Work with customers and internal engineering teams to understand requirements and iterate on solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1278\u0026quot; data-end=\u0026quot;1395\u0026quot;\u0026gt;Participate in team demos, feedback sessions, and learning opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1278\u0026quot; data-end=\u0026quot;1395\u0026quot;\u0026gt;This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing code in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;2375\u0026quot; data-end=\u0026quot;2385\u0026quot;\u0026gt;Python\u0026lt;/strong\u0026gt; (or another general-purpose language).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of programming fundamentals and software development best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in artificial intelligence, machine learning, or software engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and willingness to collaborate with teammates and customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;2862\u0026quot; data-end=\u0026quot;2879\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2862\u0026quot; data-end=\u0026quot;2879\u0026quot;\u0026gt;Nice-to-Haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2882\u0026quot; data-end=\u0026quot;2982\u0026quot;\u0026gt;Experience with APIs, web development, or cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2882\u0026quot; data-end=\u0026quot;2982\u0026quot;\u0026gt;Prior coursework or projects involving AI/ML concepts or LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2882\u0026quot; data-end=\u0026quot;2982\u0026quot;\u0026gt;Exposure to prompt engineering or similar experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;CAD $30-50/hour\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lunch and dinner can be expensed (up to $25 each) while working in the office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-stocked office with snacks and drinks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convenient downtown location near Union Station (public transit accessible)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 4 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cutting-edge AI systems in production\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5099068008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417530008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Forward Deployed Engineering Manager","value_type":"short_text"}],"id":5099068008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-US-JZ-FDE-L5","title":"Forward Deployed Engineering Manager","company_name":"Cresta","first_published":"2026-01-27T21:56:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, \u0026lt;strong\u0026gt;shipping AI is only half the story. Deploying it successfully is where the real impact happens.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;Forward Deployed Engineering Manager\u0026lt;/strong\u0026gt;, you\u0026#39;ll lead the team that turns cutting-edge AI into real-world customer success. You\u0026#39;ll build, mentor, and scale a world-class team of Forward Deployed Engineers (FDEs) who work directly with customers to deliver AI agents that solve practical business problems and drive measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact leadership role for someone who loves building teams, refining processes, and driving product excellence through deep customer engagement. You\u0026#39;ll be at the intersection of engineering, product, and go-to-market — ensuring that Cresta delivers exceptional value at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Travel Expectations: \u0026lt;strong\u0026gt;10-25% travel\u0026lt;/strong\u0026gt; for customer visits, team offsites, and company events\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is perfect for someone who:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has been in the trenches as an FDE or similar customer-facing engineering role and wants to scale that impact through leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives on building high-performing teams and developing talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Loves turning customer insights into product improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gets energized by complex deployments, ambiguous problems, and fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Believes that engineering excellence and customer obsession go hand-in-hand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You\u0026#39;ll Love This Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High impact, high visibility\u0026lt;/strong\u0026gt;: You\u0026#39;ll own one of the most strategic functions at Cresta — the team that turns AI into customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build something new\u0026lt;/strong\u0026gt;: FDE at Cresta is still being defined. You\u0026#39;ll shape the function, the culture, and the playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with cutting-edge AI\u0026lt;/strong\u0026gt;: You\u0026#39;ll be hands-on with state-of-the-art AI agents, LLMs, and enterprise deployments at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop world-class talent\u0026lt;/strong\u0026gt;: You\u0026#39;ll recruit and mentor some of the best engineers in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence product strategy\u0026lt;/strong\u0026gt;: Your insights will directly shape what Cresta builds and how we win in enterprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with the best\u0026lt;/strong\u0026gt;: You\u0026#39;ll work alongside world-class teams across product, engineering, and go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Move fast, see impact\u0026lt;/strong\u0026gt;: This isn\u0026#39;t a slow-moving enterprise role. You\u0026#39;ll ship fast, iterate, and see your work drive measurable customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build and Scale the FDE Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Recruit top talent\u0026lt;/strong\u0026gt;: Own hiring strategy and execution for FDEs, building a diverse team of engineers who blend technical excellence with customer empathy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop your team\u0026lt;/strong\u0026gt;: Mentor FDEs through hands-on coaching, career development, and technical guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define the role\u0026lt;/strong\u0026gt;: Evolve the FDE career ladder, competencies, and growth paths as the function matures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster culture\u0026lt;/strong\u0026gt;: Build a team culture grounded in ownership, customer-first mentality, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Refine Processes and Drive Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize the customer lifecycle\u0026lt;/strong\u0026gt;: Design and refine how FDEs engage across sales, implementation, and long-tail support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale what works\u0026lt;/strong\u0026gt;: Identify patterns in successful deployments and turn them into repeatable processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Balance speed and quality\u0026lt;/strong\u0026gt;: Establish frameworks for scoping, prioritization, and delivery that enable FDEs to move fast without sacrificing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure what matters\u0026lt;/strong\u0026gt;: Define team metrics and KPIs tied to customer outcomes, deployment velocity, and product adoption\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Product Improvements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the voice of the customer\u0026lt;/strong\u0026gt;: Synthesize customer feedback, pain points, and feature requests to inform product roadmap priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Close the feedback loop\u0026lt;/strong\u0026gt;: Partner closely with Product and Engineering teams to advocate for improvements that unlock enterprise value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build vs. buy vs. hack\u0026lt;/strong\u0026gt;: Guide FDEs in making smart trade-offs between quick fixes, generalizable features, and platform investments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion generalization\u0026lt;/strong\u0026gt;: Push the team to build scalable solutions, not one-off customizations, while still delivering customer value quickly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with Product\u0026lt;/strong\u0026gt;: Work with PMs to translate customer insights into product strategy and roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Align with Engineering\u0026lt;/strong\u0026gt;: Collaborate with core engineering teams to ensure FDE-built features integrate seamlessly into the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable Go-to-Market\u0026lt;/strong\u0026gt;: Partner with Sales, Solutions Engineering, and Customer Success to scope opportunities, manage expectations, and deliver successful outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence leadership\u0026lt;/strong\u0026gt;: Present customer insights, deployment learnings, and strategic recommendations to executive leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay Hands-On (When Needed)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Jump into the fire\u0026lt;/strong\u0026gt;: Roll up your sleeves to support critical deployments, troubleshoot complex issues, or unblock your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay technical\u0026lt;/strong\u0026gt;: Maintain credibility by staying close to the codebase, understanding AI agent architecture, and contributing when it matters most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead by example\u0026lt;/strong\u0026gt;: Model the behaviors you want to see — customer empathy, technical depth, ownership, and urgency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering management experience\u0026lt;/strong\u0026gt;: At least 2 years managing, mentoring, and growing engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-facing engineering background\u0026lt;/strong\u0026gt;: Experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar role working directly with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical depth\u0026lt;/strong\u0026gt;: Strong software engineering fundamentals (coding, system design, APIs, databases) — you\u0026#39;ve built production systems and can earn the respect of senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/LLM familiarity\u0026lt;/strong\u0026gt;: Hands-on experience with AI agents, LLMs, prompt engineering, or ML deployments in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring and talent development\u0026lt;/strong\u0026gt;: Proven track record of recruiting, onboarding, and developing high-performing engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership\u0026lt;/strong\u0026gt;: Demonstrated ability to influence and collaborate across Product, Engineering, Sales, and Customer Success teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bias toward action\u0026lt;/strong\u0026gt;: You ship fast, iterate, and believe that perfect is the enemy of good\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer empathy\u0026lt;/strong\u0026gt;: Deep understanding of enterprise customer needs and the ability to translate technical concepts into business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Startup or scale-up experience\u0026lt;/strong\u0026gt;: You\u0026#39;ve been in fast-paced, high-growth environments where you wore multiple hats\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise B2B background\u0026lt;/strong\u0026gt;: Experience with complex, multi-stakeholder deployments and long sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product mindset\u0026lt;/strong\u0026gt;: You think like a product manager — understanding market needs, prioritization, and trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process design\u0026lt;/strong\u0026gt;: You\u0026#39;ve built processes from scratch and iterated on them based on what works\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Founder or entrepreneurial experience\u0026lt;/strong\u0026gt;: You\u0026#39;ve started something, built something from zero, or operated with extreme ownership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;: $205,000–$280,000 + Annual Bonus \u0026amp;amp; Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null},{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4738837008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4264609008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Product","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Forward Deployed Product Manager, AI Agent","value_type":"short_text"}],"id":4738837008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"Product-US-JL-FDPM-L4L5L6","title":"Forward Deployed Product Manager, AI Agent","company_name":"Cresta","first_published":"2025-06-02T11:39:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Forward Deployed Product Manager, AI Agent\u0026lt;/strong\u0026gt;, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make the\u0026amp;nbsp; AI Agent product successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own AI Agent outcomes for our customers\u0026lt;/strong\u0026gt; — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll…\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the deployment lifecycle\u0026lt;/strong\u0026gt; for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, test and iterate on AI agents\u0026lt;/strong\u0026gt; in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead customer relationships\u0026lt;/strong\u0026gt; and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitate workshops and design sessions\u0026lt;/strong\u0026gt; with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work closely with FDEs\u0026lt;/strong\u0026gt; to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve our playbooks\u0026lt;/strong\u0026gt; for agent development and customer deployment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and learning quickly in a dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI, automation, and shaping the future of customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in product management, conversation design or forward deployed engineering roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup or high-growth SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with customer support and contact center operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range\u0026lt;/strong\u0026gt;: $170,000–$280,000\u0026amp;nbsp; + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016188008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null},{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5068157008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4402726008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Product","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Forward Deployed Product Manager, AI Agent (EMEA)","value_type":"short_text"}],"id":5068157008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-UK-FDM-JZ-L5","title":"Forward Deployed Product Manager - AI Agent (EMEA)","company_name":"Cresta","first_published":"2026-01-13T11:19:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our first EMEA\u0026amp;nbsp;\u0026lt;strong\u0026gt;Forward Deployed Product Manager, AI Agent\u0026lt;/strong\u0026gt;, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you’ll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own AI Agent outcomes for our customers\u0026lt;/strong\u0026gt; — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll…\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the deployment lifecycle\u0026lt;/strong\u0026gt; for AI Agents — from scoping and kickoff to launch and post-go-live optimization\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design, build, test and iterate on AI agents\u0026lt;/strong\u0026gt; in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as the AI Agent SME for the EMEA Sales cycle,\u0026lt;/strong\u0026gt; partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead customer relationships\u0026lt;/strong\u0026gt; and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitate workshops and design sessions\u0026lt;/strong\u0026gt; with customer stakeholders to align on agent use cases, workflows, and success criteria\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work closely with FDEs\u0026lt;/strong\u0026gt; to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve our playbooks \u0026lt;/strong\u0026gt;for agent development and customer deployment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build our forward deployed practice \u0026lt;/strong\u0026gt;for EMEA, setting the standards for future growth\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and learning quickly in a dynamic startup environment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI, automation, and shaping the future of customer experience\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in product management, conversation design or forward deployed engineering roles\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a startup or high-growth SaaS environment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with customer support and contact center operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016188008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008},{"id":4049428008,"name":"UK (Remote)","location":null,"child_ids":[4070041008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5112255008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424194008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Customer Success","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Founding AI Success Manager","value_type":"short_text"}],"id":5112255008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1095","title":"Founding AI Success Manager, APAC","company_name":"Cresta","first_published":"2026-02-07T10:13:15-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As an\u0026amp;nbsp;\u0026lt;strong\u0026gt;AI Success Manager,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology-centric \u0026amp;amp; consultative role focused on evolving how organizations leverage AI to drive improved performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role includes driving adoption, usage, and value realization. Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will operate as a hybrid of strategy consultant, AI product expert, and account owner — working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Mastery \u0026amp;amp; Hands-On Execution:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative Partnership:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Work closely with multiple stakeholders to understand their goals, constraints, and workflows. Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance strategy with execution, helping customers move from ideas to action to working systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Driving Customer Value:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Ownership:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews as needed and drive project management on progress and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;We’re Looking For Someone Who:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connects technical capabilities to real business outcomes, not just feature usage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has strong executive communication skills and can influence stakeholders across levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is willing to travel (~25%) and work across time zones\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role includes Base + Bonus + Equity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5197508008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4463846008,"location":{"name":"New York, United, States (Hybrid); San Francisco, United, States (Hybrid); United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Growth Content Manager","value_type":"short_text"}],"id":5197508008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA10450","title":"Growth Content Manager","company_name":"Cresta","first_published":"2026-04-22T19:47:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the vision, strategy, and management of Cresta’s organic growth engine across SEO and AEO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable, derivative content frameworks that can be reused across channels and campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and drive progress against a number of high-priority website content initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize content for both traditional search engines and AI answer engines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver regular reporting and insights on content performance and growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve and scale the use of AI tools in content workflows, including building templates and internal systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with new content formats, including interactive experiences and rapid prototyping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product marketing, demand generation, and sales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience in content marketing, SEO, or growth content roles within a SaaS or B2B technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success building and scaling content programs that drive measurable organic traffic or pipeline impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of SEO fundamentals and content strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent writing and messaging skills, with the ability to simplify complex technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly data-driven, with experience in performance analysis and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate in ambiguous environments and build from early-stage foundations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coachable, resilient, and highly motivated to drive outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center technology or customer experience software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in hypergrowth startups or scale-up environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background experience in product marketing or solutions marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $140k - $170k + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5231220008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4480056008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Growth Marketing Manager, Web \u0026 CRO","value_type":"short_text"}],"id":5231220008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1047","title":"Growth Marketing Manager, Web \u0026 CRO","company_name":"Cresta","first_published":"2026-05-26T13:43:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:bd295af5-b810-45e7-89d4-f2fed4e836b4-0\u0026quot; data-turn-id-container=\u0026quot;request-WEB:bd295af5-b810-45e7-89d4-f2fed4e836b4-0\u0026quot; data-testid=\u0026quot;conversation-turn-2\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;71d50e1a-127a-4338-82c1-837ab7cd1f77\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;66\u0026quot; data-end=\u0026quot;748\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;Cresta is looking for a Growth Marketing Manager, Web \u0026amp;amp; CRO to own and evolve our website as a high-performing growth engine. This person will lead the strategy, roadmap, and execution for Cresta.com — driving organic traffic, improving conversion rates, and turning the website into a measurable source of pipeline and revenue. You’ll work cross-functionally across marketing, design, operations, and external agency partners to deliver a best-in-class web experience while building scalable processes for experimentation, localization, analytics, and site governance. This is a highly visible role with direct impact on how Cresta shows up to prospects, customers, and the market.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;mt-3 w-full empty:hidden\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own website strategy and roadmap, ensuring Cresta.com evolves alongside the growth of the business and marketing organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spearhead the website CRO strategy, designing and running a continuous testing and experimentation program to improve conversion rates across key pages and user journeys, turning more visitors into MQLs and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage web intake and prioritization, managing 5+ new weekly requests across stakeholders and maintaining a clear, transparent backlog and delivery plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project manage internal stakeholders and external partners, working in lockstep with our web agency to scope, prioritize, QA, and ship high-quality work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee Webflow CMS operations, including page builds, updates, QA, publishing workflows, and governance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate website quality through improvements to messaging clarity, information architecture, template consistency, and overall user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead website localization efforts, partnering with the International Marketing Manager to define requirements, manage implementation, and establish scalable workflows for multi-language site expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build website performance reporting and insights, partnering with Marketing Ops to ensure clean measurement across GA4, Looker dashboards, and downstream systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and evaluate new tools, technologies, and industry trends to improve site performance, administration, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in web marketing, website management, or growth roles in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning a marketing website end-to-end, including roadmap development, prioritization, and cross-functional execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with enterprise web CMS platforms, including page builds, updates, QA, and publishing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with and managing external web or design agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with GA4 and Looker or similar BI tools; hands-on experience with web experimentation and A/B testing to drive conversion improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills, with the ability to manage high volumes of incoming requests while maintaining clarity and prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and strong sense of quality for web experiences and brand presentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry-specific experience or hypergrowth scale-up experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation for this position includes a Base Salary + Equity.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range: $130,000.00 - $170,000.00\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5123589008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4429630008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Revenue Operations","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"GTM Engineer","value_type":"short_text"}],"id":5123589008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1260","title":"GTM Engineer","company_name":"Cresta","first_published":"2026-02-17T17:42:29-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;GTM Engineer\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Cresta’s mission is to help companies turn conversations into their competitive advantage. We build AI that helps the world’s largest enterprises unlock revenue, efficiency, and insight from every customer interaction.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We are hiring a GTM Engineer to rebuild how go to market works. This role is about eliminating manual work, helping our teams focus on the right accounts, and building systems that make winning easier.\u0026amp;nbsp;You will work directly with our CEO, CRO, CMO, and Rev Ops leadership to design and deploy an AI native operating system for our revenue engine.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote / Hybrid - Targeting SF or NYC, may consider additional locations across the US.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What you will do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Help GTM teams prioritize the right accounts\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI and data to help SDR, marketing, and sales focus on the highest value accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface hard to find intelligence, such as contact center scale, BPO footprint, and tech stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously enrich and reprioritize accounts as signals change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Eliminate manual work\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Replace manual research, opportunity prep, and CRM entry with automation and AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systems that tell sellers what to focus on each day and what actions move deals forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Auto-generate account plans, stakeholder maps, and discovery prep inside seller workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Automate deal execution\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automate quoting, approvals, and document generation using AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline order forms, security reviews, and deal documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create real-time deal signals and next steps for every opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Own and optimize the GTM system\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write custom code and use AI coding tools to connect and extend our GTM stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and maximize Salesforce, Gong, Clay, Centralize, Slack, Glean, Coda and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systems that work natively inside our workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rethink segmentation, territories, and coverage using data and AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take true ownership of sales effectiveness and revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to earn commission based on measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What we are looking for\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engineer who can bridge deep technical ability with real GTM understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneur mindset with strong ownership and bias to build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise GTM and sales workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable writing code, using APIs, automation, data systems, and AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with modern sales tech stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership, speed, and focus on real revenue outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $150,000 - $230,000 + Offers Equity\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Range varies based on location and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4969380008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4359726008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Head of Demand Generation \u0026 Growth Marketing","value_type":"short_text"}],"id":4969380008,"updated_at":"2026-06-04T22:36:47-04:00","requisition_id":"MA1029","title":"Head of Demand Generation \u0026 Growth ","company_name":"Cresta","first_published":"2025-10-28T18:44:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Cresta is seeking a \u0026lt;strong\u0026gt;Head of Demand Generation \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to own and accelerate customer acquisition, conversion, and expansion across digital, product, and automated channels. This leader will architect and execute a holistic growth strategy that unifies performance marketing, website optimization, account engagement, and lifecycle automation—ensuring every initiative drives measurable, efficient growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will combine creative experimentation with deep analytical rigor, building the systems, team, and processes that scale Cresta’s growth engine.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, unify, and execute the end-to-end growth strategy from awareness through activation across web, paid media, automation, content, and product-led initiatives to drive qualified pipeline and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and optimize performance marketing with a focus on efficiency, scalability, and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee website strategy and conversion rate optimization, ensuring the site serves as a high-converting demand engine and brand experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and scale SEO/AEO and content performance initiatives to expand reach and drive high-intent organic traffic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a robust experimentation framework for A/B testing and new channel evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Product Marketing, RevOps, and Sales to ensure channel strategies align with audience segments and pipeline goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own marketing analytics and attribution for digital channels, delivering clear insights on performance and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage agency and vendor relationships to ensure alignment and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, mentor, and grow a high-performing team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps to evaluate, implement, and optimize the growth marketing tech stack, driving better data visibility, automation, and performance measurement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Marketing, Business or related field; MBA or advanced degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of progressive experience in B2B SaaS marketing, including at least 3 years in a growth leadership role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of owning pipeline and revenue targets and delivering measurable business impact through digital channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in paid acquisition, SEO, website optimization, and analytics; strong understanding of full-funnel marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise buyer journeys and ABM motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools like Google Ads, LinkedIn Ads, GA4, HubSpot, Salesforce, Clay n8n, SEMrush, and dashboarding tools such as Looker or Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep analytical expertise, data-driven mindset, and strong understanding of data architecture and system interconnectivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, growth-oriented leader with experience managing internal teams and agencies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading marketing initiatives across multiple countries or regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry-specific campaign expertise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation for this position includes a Base Salary + Bonus + Equity.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range: $200,000- $240,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5106247008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420886008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Talent Acquisition","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Head of Global Talent Acquisition","value_type":"short_text"}],"id":5106247008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"HR1FY27","title":"Head of Global Talent Acquisition ","company_name":"Cresta","first_published":"2026-02-08T23:12:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;432\u0026quot; data-end=\u0026quot;787\u0026quot;\u0026gt;We’re looking for a strategic, credible, and highly execution-oriented Head of Global Talent Acquisition to build and scale Cresta’s global hiring engine. This leader will own talent acquisition strategy and outcomes across Technical, GTM, G\u0026amp;amp;A, Executive, and Early Career hiring, while partnering closely with executive leadership and the Head of People.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;789\u0026quot; data-end=\u0026quot;1069\u0026quot;\u0026gt;This is a highly visible leadership role for someone who thrives in fast-moving, high-growth environments and knows how to balance speed, quality, efficiency, and long-term talent outcomes, and who is comfortable setting strategy while staying close to execution when needed.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and execute Cresta’s global Talent Acquisition strategy in partnership with People, Finance, and business leadership to support rapid growth across regions and functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with executives and senior leaders to shape hiring strategy, priorities, capacity modeling, and workforce planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, scale, and lead a high-performing internal Talent Acquisition team, defining the right mix of in-house recruiters and external partners to support rapid growth, burst hiring needs, and global expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce a high-trust, high-accountability recruiting culture grounded in mentorship, ownership, data-driven decision-making, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the Head of People on broader talent, workforce planning, and people initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead senior and executive recruiting efforts in partnership with People leadership, including hands-on involvement for critical and hard-to-fill roles as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, track, and continuously refine TA metrics to drive hiring efficiency, quality, predictability, and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve the end-to-end candidate experience, from intake calibration and interview design through offer, closing, and post-process feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion an equitable, inclusive, and consistent candidate experience across all roles, regions, and stages of growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for proactive, creative sourcing and passive candidate engagement, ensuring teams build durable pipelines rather than relying on reactive hiring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive employer brand and talent marketing programs across social, events, and community engagement in partnership with Marketing and People teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine and scale Cresta’s campus and early career strategy, partnering with recruiters to build internship and new graduate pipelines globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the strategy for Cresta’s Talent Acquisition technology ecosystem, including Greenhouse, LinkedIn, Juicebox, CoderPad, and related tools, while identifying opportunities for future improvements and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive Talent Acquisition experience, including senior leadership roles in high-growth technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to scale recruiting organizations in fast-paced, global environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to influence, challenge, and partner with senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in recruiting operations, metrics, and TA technology, with a demonstrated ability to translate data into business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading executive-level and critical senior hires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in building employer brands and early-career programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for developing people, building durable teams, and delivering results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder mindset, balancing strategic leadership with hands-on execution to move work forward in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in ambiguity, prioritizing ruthlessly, and evolving systems as the business scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, dental, and vision plans designed to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid parental leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly\u0026amp;nbsp;Health \u0026amp;amp; Wellness\u0026amp;nbsp;allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work-from-home office stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$220,000 - $300,000 + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016186008,"name":"HR","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4929391008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4343092008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4929391008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-MP-SRE-L4/5","title":"Infrastructure Engineer/SRE ","company_name":"Cresta","first_published":"2025-09-22T12:07:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Toolchain\u0026lt;/strong\u0026gt;. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ensure reliability\u0026lt;/strong\u0026gt; of multi-cloud Kubernetes clusters and pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics, logging, analytics, and alerting\u0026lt;/strong\u0026gt; for performance and security across all endpoints and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-code\u0026lt;/strong\u0026gt; deployment tooling and supporting services on multiple cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate operations and engineering\u0026lt;/strong\u0026gt;. Focus on automation so we can spend energy where it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building machine learning infrastructure\u0026lt;/strong\u0026gt; that enables AI teams to train, test, and deploy on large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we are looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency with coding languages such as Golang or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with container-related security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. \u0026amp;nbsp;Experience with GPU-enabled clusters is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes templating tools such as Helm or Kustomize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with IAC tools such as Terraform or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with AWS and services such as IAM, S3, EC2, and EKS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with other cloud providers such as Google Cloud and Azure is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with database software such as PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitOps tooling such as Flux or Argo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD such as GitHub Actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null},{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5113847008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424933008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5113847008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-AUS-MP-SRE-L4/5","title":"Infrastructure Engineer/SRE ","company_name":"Cresta","first_published":"2026-02-08T22:24:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Toolchain\u0026lt;/strong\u0026gt;. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ensure reliability\u0026lt;/strong\u0026gt; of multi-cloud Kubernetes clusters and pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics, logging, analytics, and alerting\u0026lt;/strong\u0026gt; for performance and security across all endpoints and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-code\u0026lt;/strong\u0026gt; deployment tooling and supporting services on multiple cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate operations and engineering\u0026lt;/strong\u0026gt;. Focus on automation so we can spend energy where it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building machine learning infrastructure\u0026lt;/strong\u0026gt; that enables AI teams to train, test, and deploy on large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we are looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency with coding languages such as Golang or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with container-related security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. \u0026amp;nbsp;Experience with GPU-enabled clusters is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes templating tools such as Helm or Kustomize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with IAC tools such as Terraform or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with AWS and services such as IAM, S3, EC2, and EKS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with other cloud providers such as Google Cloud and Azure is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with database software such as PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitOps tooling such as Flux or Argo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD such as GitHub Actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical benefits designed to fit your stage of life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5113850008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424934008,"location":{"name":"Taiwan (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5113850008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-Taiwan-MP-Infra-L4/5","title":"Infrastructure Engineer/SRE ","company_name":"Cresta","first_published":"2026-02-08T22:30:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Toolchain\u0026lt;/strong\u0026gt;. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ensure reliability\u0026lt;/strong\u0026gt; of multi-cloud Kubernetes clusters and pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics, logging, analytics, and alerting\u0026lt;/strong\u0026gt; for performance and security across all endpoints and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-code\u0026lt;/strong\u0026gt; deployment tooling and supporting services on multiple cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate operations and engineering\u0026lt;/strong\u0026gt;. Focus on automation so we can spend energy where it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building machine learning infrastructure\u0026lt;/strong\u0026gt; that enables AI teams to train, test, and deploy on large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we are looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency with coding languages such as Golang or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with container-related security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. \u0026amp;nbsp;Experience with GPU-enabled clusters is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes templating tools such as Helm or Kustomize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with IAC tools such as Terraform or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with AWS and services such as IAM, S3, EC2, and EKS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with other cloud providers such as Google Cloud and Azure is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with database software such as PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitOps tooling such as Flux or Argo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD such as GitHub Actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4123863008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Toronto Canada"},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4123863008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"Machine Learning Engineering Intern","company_name":"Cresta","first_published":"2024-09-10T20:06:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot;\u0026gt; Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt; Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot;\u0026gt; and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the Knowledge Assist (KA) team develops AI solutions for the contact center industry, focusing on improving agent productivity by providing access to the right knowledge at the right time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our current projects:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generative Knowledge Assist (GenKA): Real-time, context-aware suggestions for contact center agents, integrating with multiple knowledge bases to streamline information retrieval, reduce agent effort, and ensure accurate responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Search (KS): A search experience tailored for contact center agents. Built on the GenKA stack, it aims to evolve into an enterprise search solution beyond contact centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retrieval-Augmented Generation (RAG): A critical project underpinning GenKA, KS, and VA, enabling efficient retrieval of relevant knowledge content and generating read-to-use agent responses grounded in knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our internships offer a dynamic, fast-paced environment where you’ll collaborate with top researchers and engineers in the field. We provide opportunities for interns to make significant contributions to AI research and apply novel techniques at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and deploy Cresta’s KA solutions and proprietary models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on practical AI challenges such as improving reasoning, and evaluation in real-world scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams including front-end and back-end software engineers to integrate KA solutions into Cresta’s customer solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s KA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python and familiarity with at least one deep learning framework (e.g., PyTorch, TensorFlow).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of machine learning fundamentals and generative modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design and analyze experiments involving large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in the country of employment at the time of hire.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;$45-$70 per hour subject to taxes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lunch can be expensed (up to $25) while working in the office.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;PTO: 4 days\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5164297008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4434854008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5164297008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1036","title":"Motion Graphics/Video Editor ","company_name":"Cresta","first_published":"2026-03-24T16:23:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta is hiring a \u0026lt;strong\u0026gt;Motion Graphics \u0026amp;amp; Video Editor\u0026lt;/strong\u0026gt; to help scale our product and brand storytelling through high-impact video and motion. Demand for videos and motion graphics continues to grow, particularly across Marketing and Product Marketing, and this role will play a key part in bringing this critical material to life.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will create polished, narrative-driven motion experiences that translate complex enterprise software into clear, engaging visual stories. From feature launches and product walkthroughs to evergreen explainers and campaign assets, your work will support go-to-market efforts across channels and help build a scalable internal library of product marketing videos.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for a production-oriented motion designer who thrives in a fast-paced environment, enjoys working closely with product subject matter, and can transform raw UI screens and recordings into compelling animated narratives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and animate high-performing motion graphics across formats including product walkthroughs, feature launch videos, evergreen explainers, social media, YouTube, paid media, CRM campaigns, and internal initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft 2D motion graphics that reinforce the Cresta brand and elevate narrative storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate concepts into impactful animated visuals that support marketing and product marketing goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transform raw product screens, recordings, and screenshots into stylized UI animations and interface walkthroughs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with designers, creative directors, editors, Product Marketing, Demand Generation, and producers from ideation through final delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end video lifecycle, including creative intake, concept development, storyboarding, editing, motion production, versioning, and final delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a robust internal library of product marketing videos, ensuring assets remain relevant and are updated as features evolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work within modern creative and production workflows using tools such as After Effects, Premiere, Illustrator, Photoshop, Frame.io, and Figma\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple animation and video projects simultaneously while maintaining quality, organization, and speed\u0026lt;br\u0026gt;Establish and evolve motion guidelines, templates, and scalable toolkits across channels and surfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clean project files and adhere to version control, render presets, and naming conventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support basic video editing needs and occasional remote capture, interviews, or long-form content repurposing as required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on new production tools, services, and techniques, including generative AI-based offerings, to help us improve quality and efficiency in our production workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of professional experience in motion graphics for marketing, product, or branded content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong portfolio demonstrating motion design, brand storytelling, timing, transitions, and UI animation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in After Effects or Fusion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Photoshop and Illustrator, particularly as they relate to After Effects workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate proficiency in video editing using Adobe Premiere or DaVinci Resolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of animation fundamentals including timing, spacing, anticipation, and composition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of content formats, aspect ratios, and motion principles across social, digital, and paid media\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with experience troubleshooting both technical and creative challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with enterprise software subject matter and creating repeatable product walkthrough and explainer content\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency in After Effects or Fusion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating 3D elements from Cinema4D, Blender, or Maya\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for hands-on 3D animation experience in Blender\u0026lt;br\u0026gt;Advanced proficiency in Premiere or DaVinci Resolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A cinematic eye for storytelling and strong brand sensibility\u0026lt;br\u0026gt;Experience incorporating AI tools into creative workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in B2B or enterprise technology environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product launch and feature videos are delivered efficiently and fully in-house\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scalable internal library of high-quality product marketing videos is established and maintained\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product UI animations elevate clarity and polish across go-to-market channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional teams view this role as a trusted partner for motion storytelling and product video execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Video assets remain relevant, organized, and easy to version as features and messaging evolve\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, dental, and vision plans designed to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;br\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly gym and phone allowance\u0026lt;br\u0026gt;Work-from-home stipend to support your remote setup\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunches and dinners included for in-office employees via Grubhub\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation At Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Compensation for this position includes a Base salary + Equity.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range: $130k - $165k\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5250874008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4438147008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Partner Program Director","value_type":"short_text"}],"id":5250874008,"updated_at":"2026-06-08T11:19:02-04:00","requisition_id":"BD1007","title":"Partner Program Director","company_name":"Cresta","first_published":"2026-06-08T11:18:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a Partner Program Director, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor to our partners, helping them invest in and scale their Cresta practice while driving measurable business outcomes for both organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Key Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Partner Strategy and Enablement\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact and platform expert for technology and solution partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Solution Development \u0026amp;amp; Integration\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h3\u0026gt;Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform.\u0026lt;/h3\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align partner business objectives, industry expertise, and strategic priorities with Cresta\u0026#39;s capabilities and market opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Go-to-Market \u0026amp;amp; Revenue Acceleration\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Ecosystem Growth \u0026amp;amp; Optimization\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience working in the Contact Center space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work cross-functionally with Sales, Product, and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5114374008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4425212008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Product","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Platform Product Manager","value_type":"short_text"}],"id":5114374008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"Product-US-JL-PM-L4","title":"Platform Product Manager","company_name":"Cresta","first_published":"2026-02-10T12:48:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a \u0026lt;strong\u0026gt;Platform\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Product Manager\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to own and evolve foundational platform capabilities, starting with Identity and Access Management, or IAM. This role sits at the center of how our enterprise AI platform scales: who can access what, how systems integrate, and how customers operate securely and reliably across complex environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a great role for someone who is technically fluent, highly proactive, and excited to take real ownership of an important product area. You do not need to be an IAM expert on day one, but you should be comfortable digging into technical systems, partnering closely with engineering, asking sharp questions, and making clear product decisions in ambiguous areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with engineering, security, customer-facing teams, and other Product Managers to define, prioritize, and deliver capabilities that support both AI agents and human workflows. Over time, this role may expand into additional shared platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency: you’re comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership, strong follow-through, and a bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively across engineering, security, customer-facing, and implementation teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with identity, access, or permissions systems, such as IAM, RBAC, authentication flows, SSO, SCIM, or provisioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior hands-on engineering experience or experience working deeply with technical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with platform, infrastructure, developer-facing, enterprise SaaS, or other technically complex products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with enterprise security or audit concepts, such as least privilege, audit logs, access governance, or compliance workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $130,000–$190,000 \u0026amp;amp; Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016188008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5238215008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4483376008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Partner Solutions Manager","value_type":"short_text"}],"id":5238215008,"updated_at":"2026-06-08T11:21:43-04:00","requisition_id":"PSC","title":"Principal Partner Solutions Consultant ","company_name":"Cresta","first_published":"2026-06-08T11:21:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Partner Solution Consultant, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor for our partners and guiding them toward investing in and building a Cresta partner program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Key Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Platform Expertise and Guidance\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Go-to-Market \u0026amp;amp; Revenue Acceleration\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h3\u0026gt;Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance\u0026lt;/h3\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Partner Strategy and Enablement\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Cross-Functional Collaboration\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta\u0026#39;s partner strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta\u0026#39;s partner program and offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience working in the Contact Center space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work cross-functionally with Sales, Product, and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4476000008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Toronto, Canada "},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4476000008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"Product Design Intern for AI and Human Agents Platform","company_name":"Cresta","first_published":"2025-01-02T10:54:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot;\u0026gt; Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt; Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot;\u0026gt; and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We seek driven UX interns to help shape the future of Cresta’s human + AI agents platform, which powers AI-powered business workflows and automations for contact center operators. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a product design intern at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully. With the help of a design supervisor, you will get to work on the end-to-end UX process, including product design, user research, and visual design elements, to create world-class experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll generate novel UX ideas for Conversation Intelligence and AI Agents, considering the needs of various user personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll analyze user and business challenges, propose feasible solutions, and collaborate with engineers to bring designs to life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll support user research, including usability testing, competitive analysis, customer interviews, behavioral insights, and metrics analysis to inform designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will prototype quickly (Figma, Cursor, Claude, Voice API, etc.) to explore different UI paradigms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll present and communicate concepts to supervisors and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a Bachelor\u0026#39;s Degree in Design, HCI, or a related field, with a strong academic track record\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms, including academic or personal projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in user-centered design, with practical expertise across key UX disciplines, including interaction design, prototyping, visual design, and user research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;$30-$50 per hour subject to taxes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lunch and Dinner can be expensed (up to $25 each) while working in the office.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;PT0: 4 days\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5232532008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4480669008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Revenue Operations","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Revenue Analytics Manager","value_type":"short_text"}],"id":5232532008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1309","title":"Revenue Analytics Manager","company_name":"Cresta","first_published":"2026-05-27T11:35:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Revenue Analytics Manager to join our Business Data \u0026amp;amp; Intelligence team at a critical inflection point. As Cresta scales, this role exists to build and own the analytical infrastructure that powers our GTM engine — translating data from across Sales, Marketing, and Customer Success into trusted, decision-ready insights. Reporting directly to the Senior Director of Business Data \u0026amp;amp; Intelligence, you\u0026#39;ll be a senior individual contributor and emerging team leader — owning a broad portfolio of recurring reporting, building scalable dashboards, and driving automation that multiplies the team\u0026#39;s impact. This is the right role for someone who has thrived in a startup environment, is technically strong, business-fluent, and energized by the challenge of bringing order and insight to a fast-moving, high-growth company.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales, Marketing \u0026amp;amp; CS Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own recurring reporting across Sales, Marketing, and CS: pipeline, win rates, ARR, funnel performance, churn/retention metrics, and usage data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain reporting infrastructure in Looker Studio, BigQuery, and Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure reports are accurate, timely, and accessible to the right stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and surface insights proactively — don\u0026#39;t wait to be asked\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Dashboard Architecture \u0026amp;amp; Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build standard and mid-complexity dashboards for GTM stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Senior Director on architecture for high-visibility exec-facing dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish dashboard standards: naming conventions, refresh cadences, data source documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a self-service reporting culture — build dashboards people can trust and use without hand-holding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; Operational Efficiency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and eliminate manual, repetitive processes across the BD\u0026amp;amp;I team and GTM stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build automated workflows in Salesforce, Looker Studio, and adjacent tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document automation logic and maintain operational runbooks for key recurring processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own complex and ambiguous ad hoc requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business questions into clear analytical frameworks and communicate findings clearly — in writing, in dashboards, and in live settings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Quality \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point for data quality and SFDC issues — investigate root causes and drive resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and enforce data standards across reporting domains you own\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure GTM KPI definitions are consistent and documented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years in data analytics, business intelligence, or GTM/Revenue Operations — with meaningful experience at a startup or high-growth SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate autonomously in an ambiguous, fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ownership of reporting across at least two GTM functions (Sales, Marketing, or CS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Looker Studio or comparable BI tool (Tableau, Power BI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Salesforce — reporting, data model, and CRM operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working SQL with BigQuery or equivalent cloud data warehouse experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication — comfortable presenting findings to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building Claude or LLM-powered internal tools or workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Upside, Snowflake, or similar modern data stack tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a formal manager or team lead role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in GTM compensation, quota, or territory analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to board-level or C-suite reporting cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce Flows or process automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation \u0026amp;amp; equity, aligned with experience and market benchmarks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote-first culture with opportunities for in-person collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional development budget for courses, conferences, and ongoing learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous PTO and holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inclusive culture committed to diverse backgrounds and perspectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: \u0026lt;strong\u0026gt;$120,000 - $175,000 + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016182008,"name":"Technical Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5012416008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4376945008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"RVP, Strategic Sales, West","value_type":"short_text"}],"id":5012416008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1222","title":"RVP, Strategic Sales, West","company_name":"Cresta","first_published":"2025-12-01T22:40:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Lead a team of Strategic Sales Directors (ICs) who drive new enterprise business and expand key accounts with Cresta.\u0026amp;nbsp; The RVP will provide strategic direction and coaching for the team, drive team performance aligned with business outcomes, manage operational execution, and partner closely with key stakeholders and cross-functional teams.\u0026amp;nbsp; You are accountable for ensuring the region achieves new business and expansion goals for Cresta’s Strategic Accounts. This role will report to the respective Area Vice President. This is a full-time remote position in the US, \u0026lt;strong\u0026gt;based on the West Coast\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;3325\u0026quot; data-end=\u0026quot;3565\u0026quot;\u0026gt;Build, develop, and inspire a high-performing Strategic Sales team that consistently surpasses revenue targets. Source and attract top-tier Strategic reps, including hiring 2–3 within the first 90 days from your network\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3568\u0026quot; data-end=\u0026quot;3689\u0026quot;\u0026gt;Establish a culture of ownership, accountability, and disciplined sales execution grounded in value selling and MEDDPICC\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3692\u0026quot; data-end=\u0026quot;3885\u0026quot;\u0026gt;Architect and scale a repeatable, predictable Enterprise sales motion—from early traction through sustainable ARR acceleration—while ensuring rigorous pipeline management and forecast accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3888\u0026quot; data-end=\u0026quot;4042\u0026quot;\u0026gt;Drive excellence in complex multi-stakeholder deal execution, personally engaging in high-impact opportunities and connecting with senior economic buyers\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4045\u0026quot; data-end=\u0026quot;4208\u0026quot;\u0026gt;Partner cross-functionally with Marketing, Product, Customer Success, Revenue Operations, and Alliances to build and execute a world-class Enterprise GTM strategy\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4211\u0026quot; data-end=\u0026quot;4321\u0026quot;\u0026gt;Strengthen co-selling motions with channel and technology partners to expand reach and accelerate new revenue\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4324\u0026quot; data-end=\u0026quot;4469\u0026quot;\u0026gt;Coach your team on outbound excellence, pipeline generation, and effective collaboration with SDRs to ensure sustained top-of-funnel performance\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4472\u0026quot; data-end=\u0026quot;4623\u0026quot;\u0026gt;Create the foundation for long-term Enterprise account growth through land-and-expand strategies, executive alignment, and structured account planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;4663\u0026quot; data-end=\u0026quot;4831\u0026quot;\u0026gt;5+ years of Enterprise sales leadership with a proven record of leading teams selling $1.5M+ ARR quota products into large, complex Fortune 500 or global organizations\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4834\u0026quot; data-end=\u0026quot;4956\u0026quot;\u0026gt;Demonstrated success building and scaling strategic/enterprise sales teams at high growth SaaS companies of similar scale\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;4959\u0026quot; data-end=\u0026quot;5108\u0026quot;\u0026gt;A track record of recruiting, developing, and retaining elite Enterprise sellers and leaders; proven ability to attract top talent from your network\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;5111\u0026quot; data-end=\u0026quot;5265\u0026quot;\u0026gt;Consistent history of personal and team overachievement, with clear examples of driving transformational Enterprise wins and repeatable expansion motions\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;5268\u0026quot; data-end=\u0026quot;5394\u0026quot;\u0026gt;A hands-on operator who excels in complex deal coaching, executive stakeholder engagement, and removing obstacles for sellers\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;5397\u0026quot; data-end=\u0026quot;5534\u0026quot;\u0026gt;Deep experience in both land-and-expand motions and outbound-driven selling cultures, with a data-driven approach to pipeline generation\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;5537\u0026quot; data-end=\u0026quot;5674\u0026quot;\u0026gt;Strong cross-functional collaborator adept at partnering with Product, CS, RevOps, and external partners to build new Enterprise motions\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;5677\u0026quot; data-end=\u0026quot;5798\u0026quot;\u0026gt;Relentless drive for excellence, adaptability in a fast-moving environment, and an unwavering focus on business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;5801\u0026quot; data-end=\u0026quot;5830\u0026quot;\u0026gt;Willingness to travel 30–50%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-start=\u0026quot;220\u0026quot; data-end=\u0026quot;234\u0026quot;\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $400,000 – $430,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5105560008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420521008,"location":{"name":"New York, United, States (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales Development","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sales Development Manager","value_type":"short_text"}],"id":5105560008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1252","title":"Sales Development Manager - East","company_name":"Cresta","first_published":"2026-02-02T12:48:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and develop exceptional SDR talent\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; iterate on a data-driven Outbound \u0026amp;amp; Inbound strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a winning culture of high accountability and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivate the team through lucrative incentives and contests\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uplevel SDRs and help them grow into our future AEs and managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on SDR KPIs to ensure that KPIs and SLAs are hit daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of sales / SDR leadership experience in a high-growth technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the NYC Area and willing to commute to the office up to 3x per week (Monday, Wednesday, Friday)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern SDR processes and tools such as Gong, LinkedIn Sales Nav, 6sense, Zoominfo, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience executing an outbound multichannel strategy and optimizing playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding quota while both leading a team and as an individual contributor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical experience with experience managing pipeline goals and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with AEs, Marketing, and RevOps to align on ICP, messaging, internal processes, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Gym \u0026amp;amp; Phone allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunches and dinners included for in-office employees via Grubhub\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $142,000 to $190,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4066528008,"name":"New York, NY (Hybrid)","location":"New York, New York, United States","child_ids":[],"parent_id":4012893008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5074343008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4405520008,"location":{"name":"San Francisco, United, States (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales Development","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sales Development Manager, San Francisco","value_type":"short_text"}],"id":5074343008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1241","title":"Sales Development Manager - West","company_name":"Cresta","first_published":"2026-06-02T08:13:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and develop exceptional SDR talent\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; iterate on a data-driven Outbound \u0026amp;amp; Inbound strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a winning culture of high accountability and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivate the team through lucrative incentives and contests\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uplevel SDRs and help them grow into our future AEs and managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on SDR KPIs to ensure that KPIs and SLAs are hit daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of sales / SDR leadership experience in a high-growth technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the San Francisco Bay Area and willing to commute to the office up to 3x per week (Monday, Wednesday, Friday)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern SDR processes and tools such as Gong, LinkedIn Sales Nav, 6sense, Zoominfo, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience executing an outbound multichannel strategy and optimizing playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding quota while both leading a team and as an individual contributor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical experience with experience managing pipeline goals and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with AEs, Marketing, and RevOps to align on ICP, messaging, internal processes, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Gym \u0026amp;amp; Phone allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunches and dinners included for in-office employees via Grubhub\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $142,000 to $190,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4066527008,"name":"San Francisco, CA (Hybrid)","location":"San Francisco, California, United States","child_ids":[],"parent_id":4012893008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5206674008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4467999008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales Development","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sales Development Representative, APAC","value_type":"short_text"}],"id":5206674008,"updated_at":"2026-06-04T12:59:05-04:00","requisition_id":"SA1282","title":"Sales Development Representative, APAC","company_name":"Cresta","first_published":"2026-04-30T13:51:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Sales Development Representative in APAC\u0026lt;/strong\u0026gt;, you will be responsible for building the sales pipeline through outbound prospecting and inbound qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team. We are looking for driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our fast growing sales organization.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write effective and compelling messaging to engage targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with account executives to help generate meetings and sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and prioritize target account and contact lists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct high level conversations with executives in prospect accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with drafting sales pitches, presentations, reference material, and other documents as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Marketing, Communications, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ months prior sales experience (within a Software/High Tech company preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a time-sensitive and high-volume environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly competitive personality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A positive attitude: You’re a team player and you’re resilient in the face of challenges and are not afraid to hear “no thank you!”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter always looking for ways to do your job better. When you see an opportunity, you jump on it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills with ability to effectively prioritize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear, concise, and compelling storyteller across written, verbal, and visual\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5216587008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4473085008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales Development","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sales Development Representative, APAC","value_type":"short_text"}],"id":5216587008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1283","title":"Sales Development Representative, APAC - Singlish","company_name":"Cresta","first_published":"2026-05-11T16:26:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p data-start=\u0026quot;20\u0026quot; data-end=\u0026quot;359\u0026quot;\u0026gt;As a Sales Development Representative in APAC, you will be responsible for building the sales pipeline through outbound prospecting and inbound qualification across a diverse set of APAC markets. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;361\u0026quot; data-end=\u0026quot;617\u0026quot;\u0026gt;This role requires someone who can communicate effectively across APAC markets, including confidently engaging Singapore-based prospects and customers. Familiarity with Singaporean business culture, communication styles, and Singlish is strongly preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;619\u0026quot; data-end=\u0026quot;786\u0026quot;\u0026gt;We are looking for driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our fast growing sales organization.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;788\u0026quot; data-end=\u0026quot;831\u0026quot;\u0026gt;This role is based in Melbourne, Australia.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;fgox1f\u0026quot; data-start=\u0026quot;860\u0026quot; data-end=\u0026quot;980\u0026quot;\u0026gt;Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach across APAC markets\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;zgtxa7\u0026quot; data-start=\u0026quot;981\u0026quot; data-end=\u0026quot;1051\u0026quot;\u0026gt;Write effective and compelling messaging to engage targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;10xjome\u0026quot; data-start=\u0026quot;1052\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1s3tws0\u0026quot; data-start=\u0026quot;1175\u0026quot; data-end=\u0026quot;1290\u0026quot;\u0026gt;Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;h8lvto\u0026quot; data-start=\u0026quot;1291\u0026quot; data-end=\u0026quot;1369\u0026quot;\u0026gt;Partner with account executives to help generate meetings and sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;d48l8w\u0026quot; data-start=\u0026quot;1370\u0026quot; data-end=\u0026quot;1426\u0026quot;\u0026gt;Create and prioritize target account and contact lists\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ad21si\u0026quot; data-start=\u0026quot;1427\u0026quot; data-end=\u0026quot;1498\u0026quot;\u0026gt;Conduct high level conversations with executives in prospect accounts\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;yg3zup\u0026quot; data-start=\u0026quot;1499\u0026quot; data-end=\u0026quot;1584\u0026quot;\u0026gt;Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;f4eoe1\u0026quot; data-start=\u0026quot;1585\u0026quot; data-end=\u0026quot;1689\u0026quot;\u0026gt;Assist with drafting sales pitches, presentations, reference material, and other documents as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;t1dn39\u0026quot; data-start=\u0026quot;29\u0026quot; data-end=\u0026quot;111\u0026quot;\u0026gt;6+ months prior sales experience (within a Software/High Tech company preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;160zm4f\u0026quot; data-start=\u0026quot;112\u0026quot; data-end=\u0026quot;182\u0026quot;\u0026gt;Based in Melbourne, Australia, with full working rights in Australia\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1czt2pv\u0026quot; data-start=\u0026quot;183\u0026quot; data-end=\u0026quot;247\u0026quot;\u0026gt;Experience working with or selling into APAC markets preferred\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;rry4j3\u0026quot; data-start=\u0026quot;248\u0026quot; data-end=\u0026quot;331\u0026quot;\u0026gt;Familiarity with Singaporean communication styles and Singlish strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14bc9h3\u0026quot; data-start=\u0026quot;332\u0026quot; data-end=\u0026quot;397\u0026quot;\u0026gt;Ability to work in a time-sensitive and high-volume environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ukr8p4\u0026quot; data-start=\u0026quot;398\u0026quot; data-end=\u0026quot;430\u0026quot;\u0026gt;Highly competitive personality\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1yd69qj\u0026quot; data-start=\u0026quot;431\u0026quot; data-end=\u0026quot;564\u0026quot;\u0026gt;A positive attitude: You’re a team player and you’re resilient in the face of challenges and are not afraid to hear “no thank you!”\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;178pgqs\u0026quot; data-start=\u0026quot;565\u0026quot; data-end=\u0026quot;670\u0026quot;\u0026gt;Self-starter always looking for ways to do your job better. When you see an opportunity, you jump on it\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lacghd\u0026quot; data-start=\u0026quot;671\u0026quot; data-end=\u0026quot;740\u0026quot;\u0026gt;Strong organizational skills with ability to effectively prioritize\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1s4uy96\u0026quot; data-start=\u0026quot;741\u0026quot; data-end=\u0026quot;781\u0026quot;\u0026gt;Articulate with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;x477xs\u0026quot; data-start=\u0026quot;782\u0026quot; data-end=\u0026quot;870\u0026quot;\u0026gt;You’re a clear, concise, and compelling storyteller across written, verbal, and visual\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;137j8tb\u0026quot; data-start=\u0026quot;871\u0026quot; data-end=\u0026quot;995\u0026quot;\u0026gt;Prior customer-facing experience in sales, hospitality, retail, contact center, or high-performance environments is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5206733008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4329452008,"location":{"name":"New York, United, States (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales Development","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sales Development Representative","value_type":"short_text"}],"id":5206733008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SDRQ3NY","title":"Sales Development Representative - New York","company_name":"Cresta","first_published":"2026-04-30T14:45:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;As a Sales Development Representative (SDR), you will be responsible for building pipeline through outbound prospecting and inbound qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team. We are looking for driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our fast growing sales organization.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role is based in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;227\u0026quot; data-end=\u0026quot;256\u0026quot;\u0026gt;New York City \u0026lt;/strong\u0026gt;and requires in-office presence \u0026lt;strong data-start=\u0026quot;289\u0026quot; data-end=\u0026quot;331\u0026quot;\u0026gt;2 days per week (Mondays \u0026amp;amp; Wednesdays)\u0026lt;/strong\u0026gt;. This is a non-negotiable part of the role.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write effective and compelling messaging to engage targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with account executives to help generate meetings and sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and prioritize target account and contact lists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct high level conversations with executives in prospect accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with drafting sales pitches, presentations, reference material, and other documents as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Marketing, Communications, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years prior sales experience (within a Software/High Tech company highly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a time-sensitive and high-volume environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly competitive personality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A positive attitude: You’re a team player and you’re resilient in the face of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter always looking for ways to do your job better. When you see an opportunity, you jump on it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills with ability to effectively prioritize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear, concise, and compelling storyteller across written, verbal, and visual\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;436\u0026quot; data-end=\u0026quot;551\u0026quot;\u0026gt;The on-target earnings (OTE) range for this role is $96,000.00–$125,000.00, depending on level and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;558\u0026quot; data-end=\u0026quot;853\u0026quot;\u0026gt;All hires start as SDR Level 1, with a starting OTE of $96,000.00. Progression through our four-level SDR career path is based on performance, with compensation increasing at each level. High performers can reach the top of the range within ~18 months through promotion.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;860\u0026quot; data-end=\u0026quot;1032\u0026quot;\u0026gt;This role includes variable compensation with accelerators, creating upside above OTE. Total compensation also includes equity and a comprehensive benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5061988008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4329447008,"location":{"name":"San Francisco, United, States (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales Development","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sales Development Representative","value_type":"short_text"}],"id":5061988008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SDRQ3","title":"Sales Development Representative, San Francisco","company_name":"Cresta","first_published":"2026-01-09T07:56:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;This role is based in\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;227\u0026quot; data-end=\u0026quot;256\u0026quot;\u0026gt;San Francisco \u0026lt;/strong\u0026gt;and requires in-office presence\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;289\u0026quot; data-end=\u0026quot;331\u0026quot;\u0026gt;2 days per week (Mondays \u0026amp;amp; Wednesdays)\u0026lt;/strong\u0026gt;. This is a non-negotiable part of the role.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Address: 332 Pine floor 6 San Francisco, 94104\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;As a Sales Development Representative (SDR), you will be responsible for building pipeline through outbound prospecting and inbound qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team. We are looking for driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our fast growing sales organization.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write effective and compelling messaging to engage targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with account executives to help generate meetings and sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and prioritize target account and contact lists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct high level conversations with executives in prospect accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with drafting sales pitches, presentations, reference material, and other documents as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Marketing, Communications, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years prior sales experience (within a Software/High Tech company highly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a time-sensitive and high-volume environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly competitive personality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A positive attitude: You’re a team player and you’re resilient in the face of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter always looking for ways to do your job better. When you see an opportunity, you jump on it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills with ability to effectively prioritize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear, concise, and compelling storyteller across written, verbal, and visual\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;436\u0026quot; data-end=\u0026quot;551\u0026quot;\u0026gt;The on-target earnings (OTE) range for this role is $96,000.00–$125,000.00, depending on level and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;558\u0026quot; data-end=\u0026quot;853\u0026quot;\u0026gt;All hires start as SDR Level 1, with a starting OTE of $96,000.00. Progression through our four-level SDR career path is based on performance, with compensation increasing at each level. High performers can reach the top of the range within ~18 months through promotion.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;860\u0026quot; data-end=\u0026quot;1032\u0026quot;\u0026gt;This role includes variable compensation with accelerators, creating upside above OTE. Total compensation also includes equity and a comprehensive benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5181786008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4456707008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sales Enablement Manager, International","value_type":"short_text"}],"id":5181786008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1267","title":"Sales Enablement Manager, International","company_name":"Cresta","first_published":"2026-04-08T20:36:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Sales Enablement Manager, International\u0026lt;/strong\u0026gt;, you will play a critical role in standing up and scaling Cresta’s newly formed \u0026lt;strong\u0026gt;EMEA and APAC GTM teams\u0026lt;/strong\u0026gt;. Your primary focus will be accelerating ramp, driving consistent execution, and building the foundation for high-performing international GTM motions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly hands-on, builder role. You will work directly with Account Executives and regional sales leaders to deliver practical, field-driven enablement that improves day-to-day performance across the sales cycle. Success in this role is measured by \u0026lt;strong\u0026gt;faster ramp times, improved deal execution, and strong regional revenue growth\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner closely with \u0026lt;strong\u0026gt;Sales Leadership, RevOps, Product Marketing Product Management, and the broader Enablement Team\u0026lt;/strong\u0026gt; to localize and implement enablement programs that reflect the unique needs of international markets while maintaining alignment with Cresta’s global GTM strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Onboarding \u0026amp;amp; Ramp Acceleration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Global Enablement Team and regional Sales Leadership to \u0026lt;strong\u0026gt;expand on existing Onboarding programs \u0026lt;/strong\u0026gt;with regional-specific content for new EMEA and APAC AEs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt global onboarding programs to reflect \u0026lt;strong\u0026gt;regional nuances, market dynamics, and buyer personas\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured ramp support, including \u0026lt;strong\u0026gt;training, deal coaching, and pipeline development guidance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Process \u0026amp;amp; Methodology Enablement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reinforce Cresta’s sales process and methodologies across international teams, from \u0026lt;strong\u0026gt;discovery through close\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent application of best practices in \u0026lt;strong\u0026gt;discovery, executive alignment, and deal progression\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coaching \u0026amp;amp; Performance Programs:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver ongoing enablement through \u0026lt;strong\u0026gt;live training, workshops, role plays, and certifications\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide \u0026lt;strong\u0026gt;direct coaching to reps\u0026lt;/strong\u0026gt;, particularly new and ramping AEs, through 1:1 sessions and call reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with frontline managers to \u0026lt;strong\u0026gt;scale coaching effectiveness across regions\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Content \u0026amp;amp; Messaging Alignment:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product Marketing to ensure messaging, talk tracks, and content are \u0026lt;strong\u0026gt;localized and relevant for EMEA and APAC markets\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equip sellers with clear guidance on \u0026lt;strong\u0026gt;competitive positioning, objection handling, and regional use cases\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure enablement content is \u0026lt;strong\u0026gt;practical, accessible, and aligned to real-world sales scenarios\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enablement Measurement \u0026amp;amp; Optimization:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and analyze performance metrics including \u0026lt;strong\u0026gt;ramp time, pipeline creation, win rates, and quota attainment\u0026lt;/strong\u0026gt; across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and gaps to continuously refine enablement programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to drive \u0026lt;strong\u0026gt;targeted interventions tied to revenue outcomes\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Field Readiness:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support readiness for \u0026lt;strong\u0026gt;product launches, pricing updates, and strategic initiatives\u0026lt;/strong\u0026gt; across international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure sellers are confident and prepared for \u0026lt;strong\u0026gt;customer-facing conversations in diverse regions\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years in \u0026lt;strong\u0026gt;Sales, Sales Enablement, or Sales Management\u0026lt;/strong\u0026gt; in a fast-paced B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting or working with \u0026lt;strong\u0026gt;global sales teams (EMEA and/or APAC preferred)\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;enterprise sales motions\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to \u0026lt;strong\u0026gt;build and adapt enablement programs in a scaling environment\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in \u0026lt;strong\u0026gt;sales coaching and performance improvement\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and facilitation skills within \u0026lt;strong\u0026gt;cross-cultural teams\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ability to operate with high ownership in a \u0026lt;strong\u0026gt;builder role with ambiguity\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4049425008,"name":"EMEA (Remote)","location":null,"child_ids":[4012892008,4019644008,4049428008,4049148008,4070041008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4990743008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4370221008,"location":{"name":"India (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Revenue Operations","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Salesforce Developer, GTM Systems","value_type":"short_text"}],"id":4990743008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1213","title":"Salesforce Developer, GTM Systems","company_name":"Cresta","first_published":"2025-11-17T16:16:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Salesforce Developer\u0026lt;/strong\u0026gt; to join our \u0026lt;strong\u0026gt;Revenue Technology\u0026lt;/strong\u0026gt; team in Bangalore. You’ll work alongside our Salesforce Architect and GTM Operations to build automations, integrations, and data workflows that power Cresta’s revenue engine. This is a remote role, to work \u0026lt;strong\u0026gt;EST hours only\u0026lt;/strong\u0026gt; (7 PM – 4 AM IST) from a remote location in Bangalore, India.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize Salesforce Flows, Apex triggers, and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support CPQ, quote approval, and lead routing automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate tools like Clay, Exa, Zapier, Slack, and Gong with Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with RevOps and Sales teams to implement scalable systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation, testing, and release cycles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–7 years of Salesforce development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Apex, Flow, SOQL, and API integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with CPQ, GTM automation, and enrichment tools\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Remote Work: EST hours only from a remote location\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4014838008,"name":"India (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5225877008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4442920008,"location":{"name":"New York, United, States (Hybrid); San Francisco, United, States (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Field Marketing Manager","value_type":"short_text"}],"id":5225877008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1041","title":"Senior Brand \u0026 Integrated Campaigns Manager","company_name":"Cresta","first_published":"2026-05-19T18:15:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Brand \u0026amp;amp; Integrated Campaigns Manager is a brand-new role at Cresta. Your job will be to tell our story in creative ways that break through the noise. Part storyteller, part creative driver, and part brand, ad, and integrated campaign strategist, it is your job to leverage all of the cool things happening at Cresta to increase brand awareness, reputation, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work within a highly talented and creative Marketing organization to dream up, create, and execute on breakthrough campaigns incorporating video, visual, written, and social media content as well as out-of-home advertising. In partnership with the Head of Communications and the CMO, your job is to “own the narrative.”\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right candidate will bring their own vision to this high-impact, high-ownership role. This job is perfect for a multi-talented creative thinker who is up for a challenge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and drive integrated campaigns across social, digital, out-of-home, and events incorporating video, visual, audio, and written media\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring your experience leading highly visible brand campaigns to the role to help Cresta break through the noise with clarity and purpose\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly dream up new storylines and creative tactics to get them in front of our audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across Communications, Content Marketing, Creative, Demand Generation, Field Marketing, and Product Marketing, and executive leadership to produce world-class strategies and content and bring them to market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly mine Cresta to uncover that next great untold story\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in brand/integrated marketing, advertising, or creative strategy, including at least 1 year in enterprise tech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience executing complex multi-modal campaigns at top-tier organizations: show us your portfolio!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have worked on high-visibility brand and advertising campaigns for a B2B brand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving messaging and storytelling for a fast-growing company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Messaging excellence: you can communicate complex ideas simply\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative mindset: you are full of ideas and are savvy about what works on social media, video and static advertising including out-of-home, and in written media\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented: you care about your ideas being well executed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative \u0026amp;amp; self-directed: you know how to get things done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with senior executives and pushing them outside of their comfort zone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coachable, resilient, and highly motivated to drive outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;San Francisco Bay Area or New York City preferred; willing to work in the office a minimum of 2x per week\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience marketing software or AI products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Video production capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B2C campaign experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PERKS \u0026amp;amp; BENEFITS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, dental, and vision plans that are designed to fit you and your family’s needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly gym \u0026amp;amp; phone allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunches and dinners included for in-office employees via Grubhub\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$140K - $180K + Equity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5205398008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4467412008,"location":{"name":"Taiwan (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Forward Deployed Engineer (AI Agent)","value_type":"short_text"}],"id":5205398008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-Taiwan-JZ-FDE-L4/5","title":"Senior Forward Deployed Engineer (AI Agent)","company_name":"Cresta","first_published":"2026-04-29T15:51:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Agent Engineer\u0026lt;/strong\u0026gt;, you\u0026#39;ll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Development:\u0026lt;/strong\u0026gt; Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Integration:\u0026lt;/strong\u0026gt; Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Optimization:\u0026lt;/strong\u0026gt; Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Gathering:\u0026lt;/strong\u0026gt; Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demos \u0026amp;amp; Iteration:\u0026lt;/strong\u0026gt; Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Coordination:\u0026lt;/strong\u0026gt; Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally:\u0026lt;/strong\u0026gt; Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Guidance:\u0026lt;/strong\u0026gt; Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; Proficiency in Python and Golang, with the ability to write clean, efficient code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Knowledge: \u0026lt;/strong\u0026gt;Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Frameworks: \u0026lt;/strong\u0026gt;Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; DevOps: \u0026lt;/strong\u0026gt;Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Expertise: \u0026lt;/strong\u0026gt;Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Approach: \u0026lt;/strong\u0026gt;Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Builder:\u0026lt;/strong\u0026gt; You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical benefits designed to fit your stage of life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4759347008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4273822008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Agent Engineer","value_type":"short_text"}],"id":4759347008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-US-GW-FDE-L4/5","title":"Senior Forward Deployed Engineer (AI Agent)","company_name":"Cresta","first_published":"2025-06-12T16:04:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Agent Engineer\u0026lt;/strong\u0026gt;, you\u0026#39;ll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Development:\u0026lt;/strong\u0026gt; Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Integration:\u0026lt;/strong\u0026gt; Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Optimization:\u0026lt;/strong\u0026gt; Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Gathering:\u0026lt;/strong\u0026gt; Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demos \u0026amp;amp; Iteration:\u0026lt;/strong\u0026gt; Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Coordination:\u0026lt;/strong\u0026gt; Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally:\u0026lt;/strong\u0026gt; Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Guidance:\u0026lt;/strong\u0026gt; Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; Proficiency in Python and Golang, with the ability to write clean, efficient code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Knowledge: \u0026lt;/strong\u0026gt;Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Frameworks: \u0026lt;/strong\u0026gt;Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; DevOps: \u0026lt;/strong\u0026gt;Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Expertise: \u0026lt;/strong\u0026gt;Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Approach: \u0026lt;/strong\u0026gt;Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Builder:\u0026lt;/strong\u0026gt; You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;: $185,000–$235,000 + Annual Bonus \u0026amp;amp; Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5107283008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4421318008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Forward Deployed Engineer (AI Agent)","value_type":"short_text"}],"id":5107283008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-AUS-JZ-FDE-L4/5","title":"Senior Forward Deployed Engineer (AI Agent)","company_name":"Cresta","first_published":"2026-02-03T12:05:23-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Agent Engineer\u0026lt;/strong\u0026gt;, you\u0026#39;ll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Development:\u0026lt;/strong\u0026gt; Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Integration:\u0026lt;/strong\u0026gt; Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Optimization:\u0026lt;/strong\u0026gt; Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Gathering:\u0026lt;/strong\u0026gt; Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demos \u0026amp;amp; Iteration:\u0026lt;/strong\u0026gt; Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Coordination:\u0026lt;/strong\u0026gt; Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally:\u0026lt;/strong\u0026gt; Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Guidance:\u0026lt;/strong\u0026gt; Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; Proficiency in Python and Golang, with the ability to write clean, efficient code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Knowledge: \u0026lt;/strong\u0026gt;Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Frameworks: \u0026lt;/strong\u0026gt;Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; DevOps: \u0026lt;/strong\u0026gt;Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Expertise: \u0026lt;/strong\u0026gt;Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Approach: \u0026lt;/strong\u0026gt;Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Builder:\u0026lt;/strong\u0026gt; You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical benefits designed to fit your stage of life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4595480008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4205411008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Agent Engineer","value_type":"short_text"}],"id":4595480008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-CA-JZ-FDE-L4/5","title":"Senior Forward Deployed Engineer (AI Agent) ","company_name":"Cresta","first_published":"2025-03-23T19:29:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Agent Engineer\u0026lt;/strong\u0026gt;, you\u0026#39;ll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Development:\u0026lt;/strong\u0026gt; Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Integration:\u0026lt;/strong\u0026gt; Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Optimization:\u0026lt;/strong\u0026gt; Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Gathering:\u0026lt;/strong\u0026gt; Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demos \u0026amp;amp; Iteration:\u0026lt;/strong\u0026gt; Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Coordination:\u0026lt;/strong\u0026gt; Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally:\u0026lt;/strong\u0026gt; Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Guidance:\u0026lt;/strong\u0026gt; Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; Proficiency in Python and Golang, with the ability to write clean, efficient code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Knowledge: \u0026lt;/strong\u0026gt;Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Frameworks: \u0026lt;/strong\u0026gt;Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; DevOps: \u0026lt;/strong\u0026gt;Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Expertise: \u0026lt;/strong\u0026gt;Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Approach: \u0026lt;/strong\u0026gt;Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Builder:\u0026lt;/strong\u0026gt; You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5137369008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4416787008,"location":{"name":"Berlin, Germany (Hybird) "},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Agent Engineer","value_type":"short_text"}],"id":5137369008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-UK-JZ-L4/5","title":"Senior Forward Deployed Engineer (AI Agent) - Germany ","company_name":"Cresta","first_published":"2026-03-02T03:09:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Agent Engineer\u0026lt;/strong\u0026gt;, you\u0026#39;ll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Development:\u0026lt;/strong\u0026gt; Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Integration:\u0026lt;/strong\u0026gt; Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Optimization:\u0026lt;/strong\u0026gt; Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Gathering:\u0026lt;/strong\u0026gt; Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demos \u0026amp;amp; Iteration:\u0026lt;/strong\u0026gt; Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Coordination:\u0026lt;/strong\u0026gt; Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally:\u0026lt;/strong\u0026gt; Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Guidance:\u0026lt;/strong\u0026gt; Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3+ years of experience of full time working experience in software development/ consulting, AI/ML engineering, or system integration, or as FDE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; Proficiency in Python and Golang, with the ability to write clean, efficient code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Knowledge: \u0026lt;/strong\u0026gt;Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Frameworks: \u0026lt;/strong\u0026gt;Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; DevOps: \u0026lt;/strong\u0026gt;Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Expertise: \u0026lt;/strong\u0026gt;Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Approach: \u0026lt;/strong\u0026gt;Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Builder:\u0026lt;/strong\u0026gt; You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4049428008,"name":"UK (Remote)","location":null,"child_ids":[4070041008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5097513008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4416787008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"AI Agent Engineer","value_type":"short_text"}],"id":5097513008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-UK-JZ-L4/5","title":"Senior Forward Deployed Engineer (AI Agent) - UK","company_name":"Cresta","first_published":"2026-01-27T07:08:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;AI Agent Engineer\u0026lt;/strong\u0026gt;, you\u0026#39;ll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do \u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Development:\u0026lt;/strong\u0026gt; Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Integration:\u0026lt;/strong\u0026gt; Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Optimization:\u0026lt;/strong\u0026gt; Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Gathering:\u0026lt;/strong\u0026gt; Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demos \u0026amp;amp; Iteration:\u0026lt;/strong\u0026gt; Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Coordination:\u0026lt;/strong\u0026gt; Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally:\u0026lt;/strong\u0026gt; Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Guidance:\u0026lt;/strong\u0026gt; Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3+ years of experience of full time working experience in software development/ consulting, AI/ML engineering, or system integration, or as FDE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; Proficiency in Python and Golang, with the ability to write clean, efficient code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Knowledge: \u0026lt;/strong\u0026gt;Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agent Frameworks: \u0026lt;/strong\u0026gt;Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; DevOps: \u0026lt;/strong\u0026gt;Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Expertise: \u0026lt;/strong\u0026gt;Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Approach: \u0026lt;/strong\u0026gt;Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Builder:\u0026lt;/strong\u0026gt; You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4049428008,"name":"UK (Remote)","location":null,"child_ids":[4070041008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5026013008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4382637008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5026013008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-TL-FE-L5","title":"Senior Full Stack Engineer - Conversation Intelligence","company_name":"Cresta","first_published":"2026-03-01T19:13:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;QM \u0026amp;amp; Coaching Team\u0026lt;/strong\u0026gt; at Cresta is vital for our post-call intelligence products. Our core mission is to utilize Large Language Models (LLMs) and advanced AI techniques to transform conversations into actionable intelligence, streamlining the process of agent performance review and coaching. We build systems that deeply analyze agent behaviors, delivering structured insights into their performance and pinpointing critical areas for improvement. Through AI-powered exploration and interactive workflows, our work empowers organizations to leverage data-driven decisions and enhance the overall customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Fullstack Engineer\u0026lt;/strong\u0026gt;, you’ll play a key role in building and scaling the no-code platform that powers Cresta’s processing capabilities. This platform empowers non-technical users to configure conversation workflows, apply automation without writing code. You will work across the stack—from building intuitive UIs to robust backend services—enabling customers to unlock value from conversations quickly and flexibly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with designers, product managers and AI/ML teams to turn complex requirements into delightful and performant product experiences. You’ll also help shape the future of our no-code architecture, ensuring it scales with our product and customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain end-to-end features for Cresta’s no-code processing platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build intuitive UI components and visual editors for configuring conversation logic and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement backend services and APIs to power a dynamic no-code interface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with ML engineers to expose conversation intelligence in an accessible and configurable way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop data models and storage layers using Postgres, ClickHouse, and Elasticsearch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for performance improvements and scalability in both frontend and backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure reliability, security, and maintainability across the full technology stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in design discussions, code reviews, and continuous integration processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience as a \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Fullstack Engineer\u0026lt;/strong\u0026gt;, with strong frontend and backend contributions to no-code or low-code platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in database systems and data modeling; hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing state, execution logic, or visual programming paradigms is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills—able to work effectively across product, design, and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building systems that simplify complex problems and empower users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range\u0026lt;/strong\u0026gt;: $205,000–$270,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null},{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5026012008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4382637008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5026012008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-TL-FE-L5","title":"Senior Full Stack Engineer - Conversation Intelligence","company_name":"Cresta","first_published":"2025-12-09T16:56:15-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;QM \u0026amp;amp; Coaching Team\u0026lt;/strong\u0026gt; at Cresta is vital for our post-call intelligence products. Our core mission is to utilize Large Language Models (LLMs) and advanced AI techniques to transform conversations into actionable intelligence, streamlining the process of agent performance review and coaching. We build systems that deeply analyze agent behaviors, delivering structured insights into their performance and pinpointing critical areas for improvement. Through AI-powered exploration and interactive workflows, our work empowers organizations to leverage data-driven decisions and enhance the overall customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Fullstack Engineer\u0026lt;/strong\u0026gt;, you’ll play a key role in building and scaling the no-code platform that powers Cresta’s processing capabilities. This platform empowers non-technical users to configure conversation workflows, apply automation without writing code. You will work across the stack—from building intuitive UIs to robust backend services—enabling customers to unlock value from conversations quickly and flexibly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner with designers, product managers and AI/ML teams to turn complex requirements into delightful and performant product experiences. You’ll also help shape the future of our no-code architecture, ensuring it scales with our product and customer base.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain end-to-end features for Cresta’s no-code processing platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build intuitive UI components and visual editors for configuring conversation logic and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement backend services and APIs to power a dynamic no-code interface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with ML engineers to expose conversation intelligence in an accessible and configurable way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop data models and storage layers using Postgres, ClickHouse, and Elasticsearch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for performance improvements and scalability in both frontend and backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure reliability, security, and maintainability across the full technology stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in design discussions, code reviews, and continuous integration processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience as a \u0026lt;strong\u0026gt;Fullstack Engineer\u0026lt;/strong\u0026gt;, with strong frontend and backend contributions to no-code or low-code platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in database systems and data modeling; hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with managing state, execution logic, or visual programming paradigms is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills—able to work effectively across product, design, and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building systems that simplify complex problems and empower users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null},{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5137153008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4343092008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5137153008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-MP-SRE-L4/5","title":"Senior Infrastructure Engineer/SRE ","company_name":"Cresta","first_published":"2026-03-01T18:53:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Toolchain\u0026lt;/strong\u0026gt;. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ensure reliability\u0026lt;/strong\u0026gt;\u0026amp;nbsp;of multi-cloud Kubernetes clusters and pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics, logging, analytics, and alerting\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for performance and security across all endpoints and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-code\u0026lt;/strong\u0026gt;\u0026amp;nbsp;deployment tooling and supporting services on multiple cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate operations and engineering\u0026lt;/strong\u0026gt;. Focus on automation so we can spend energy where it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building machine learning infrastructure\u0026lt;/strong\u0026gt;\u0026amp;nbsp;that enables AI teams to train, test, and deploy on large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we are looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency with coding languages such as Golang or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with container-related security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. \u0026amp;nbsp;Experience with GPU-enabled clusters is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes templating tools such as Helm or Kustomize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with IAC tools such as Terraform or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with AWS and services such as IAM, S3, EC2, and EKS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with other cloud providers such as Google Cloud and Azure is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with database software such as PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitOps tooling such as Flux or Argo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD such as GitHub Actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range\u0026lt;/strong\u0026gt;: $205,000–$270,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null},{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5203951008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4466752008,"location":{"name":"India (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Technical Operations","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Senior IT Engineer","value_type":"short_text"}],"id":5203951008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"IT-India-RK-IT-L5","title":"Senior IT Engineer ","company_name":"Cresta","first_published":"2026-04-28T16:00:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;What you’ll be doing\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;System Administration: Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Device Management: Utilize Iru/Kandji for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management. Microsoft Intune policy management.. ​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration Tools: Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation and Scripting: Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks, enhancing operational efficiency and reducing manual intervention.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Support: Provide expert-level technical support to staff, resolving complex hardware and software issues promptly.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Leadership: Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we look for:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Educational Background: Bachelor\u0026#39;s degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience: Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Proficiency:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;macOS Expertise: Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows Operating systems: Advanced knowledge of Microsoft Intune, application deployment, device management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Device Management: Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Solutions: Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting and Automation: Advanced scripting skills in languages such as Bash, Python, Go, Powershell, Terraform: applied to automate tasks, enhance scalability, and deliver efficient, secure results.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apple Deployment Programs: In-depth understanding of Apple\u0026#39;s Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager, including integration with Kandji, Kolide and Crowdstrike to streamline device deployment and management.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardware and Infrastructure: Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure, including network equipment, to ensure seamless IT operations.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration and Independence: Proven ability to work both individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Platform Support: Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments, ensuring comprehensive IT assistance.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup Experience: Prior experience in startup environments is a plus, indicating adaptability and a proactive approach to evolving technological landscapes.​\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026amp;nbsp;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016182008,"name":"Technical Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014838008,"name":"India (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4741283008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4265578008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4741283008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-US-MLE-L5","title":"Senior Machine Learning Engineer","company_name":"Cresta","first_published":"2025-05-29T12:38:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;Current focus areas include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;484\u0026quot; data-end=\u0026quot;517\u0026quot;\u0026gt;Agentic Assist:\u0026lt;/strong\u0026gt; Lead and build next-generation agentic AI systems that augment contact center agents in real time. This track requires strong pre-LLM ML foundations, deep expertise in LLMs and modern prompting techniques, a rapid prototyping mindset, and a proven ability to translate cutting-edge research into scalable, production-grade systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;767\u0026quot; data-end=\u0026quot;794\u0026quot;\u0026gt;Agent \u0026amp;amp; System Quality:\u0026lt;/strong\u0026gt; Design evaluation frameworks and improve the reliability, robustness, and performance of LLM-powered agents. This includes diagnosing and mitigating failure modes such as hallucinations, retrieval errors, tool misuse, context drift, prompt brittleness, and multi-step reasoning breakdowns, while defining measurable quality metrics (e.g., accuracy, faithfulness, task completion, latency, and cost) for complex, non-deterministic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1147\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Insights:\u0026lt;/strong\u0026gt; Architect and scale LLM and retrieval-augmented generation pipelines that ground models in enterprise data. This track focuses on building high-performance ML systems that process complex data, extract structured insights, and deliver real-time, actionable intelligence at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and development of Cresta’s next-generation AI Agents and Agentic Assist systems, defining system architecture and core modeling approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect intelligent, multi-step agent workflows that combine real-time guidance, knowledge retrieval, reasoning, summarization, and automated actions into cohesive production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, deploy, and optimize LLM-powered systems, including Retrieval-Augmented Generation (RAG) pipelines, multi-agent orchestration, and domain-adapted models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve reasoning, planning, and tool-use capabilities in real-world AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop evaluation strategies for complex, non-deterministic systems, including offline benchmarking, online experimentation, and LLM-as-a-judge methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and mitigate real-world failure modes such as hallucinations, retrieval errors, tool misuse, prompt brittleness, and multi-step reasoning breakdowns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and measure quality metrics (e.g., accuracy, faithfulness, task completion, latency, cost, robustness) to improve system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize AI systems for scalability, latency, security, and cost efficiency in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, frontend, and backend teams to integrate AI capabilities seamlessly into Cresta’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta’s AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications We Value: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5–8+ years of industry experience building and deploying machine learning systems in production, including significant experience working with LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in NLP, Generative AI, transformer architectures, embeddings, and retrieval systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and deploying Retrieval-Augmented Generation (RAG) systems in enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and evaluating complex agentic or multi-step LLM workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of modern ML frameworks and tools (e.g., PyTorch, TensorFlow, Hugging Face) and distributed/cloud-based infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to optimize real-time ML systems for performance, scalability, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical leadership skills, with the ability to influence cross-functional decisions and raise the engineering bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $205,000–$270,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4249943008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4091929008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4249943008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-DD-MLE-L5","title":"Senior Machine Learning Engineer ","company_name":"Cresta","first_published":"2024-10-23T14:00:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;Current focus areas include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;484\u0026quot; data-end=\u0026quot;517\u0026quot;\u0026gt;Agentic Assist:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Lead and build next-generation agentic AI systems that augment contact center agents in real time. This track requires strong pre-LLM ML foundations, deep expertise in LLMs and modern prompting techniques, a rapid prototyping mindset, and a proven ability to translate cutting-edge research into scalable, production-grade systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;767\u0026quot; data-end=\u0026quot;794\u0026quot;\u0026gt;Agent \u0026amp;amp; System Quality:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Design evaluation frameworks and improve the reliability, robustness, and performance of LLM-powered agents. This includes diagnosing and mitigating failure modes such as hallucinations, retrieval errors, tool misuse, context drift, prompt brittleness, and multi-step reasoning breakdowns, while defining measurable quality metrics (e.g., accuracy, faithfulness, task completion, latency, and cost) for complex, non-deterministic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1147\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Insights:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Architect and scale LLM and retrieval-augmented generation pipelines that ground models in enterprise data. This track focuses on building high-performance ML systems that process complex data, extract structured insights, and deliver real-time, actionable intelligence at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and development of Cresta’s next-generation AI Agents and Agentic Assist systems, defining system architecture and core modeling approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect intelligent, multi-step agent workflows that combine real-time guidance, knowledge retrieval, reasoning, summarization, and automated actions into cohesive production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, deploy, and optimize LLM-powered systems, including Retrieval-Augmented Generation (RAG) pipelines, multi-agent orchestration, and domain-adapted models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve reasoning, planning, and tool-use capabilities in real-world AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop evaluation strategies for complex, non-deterministic systems, including offline benchmarking, online experimentation, and LLM-as-a-judge methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and mitigate real-world failure modes such as hallucinations, retrieval errors, tool misuse, prompt brittleness, and multi-step reasoning breakdowns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and measure quality metrics (e.g., accuracy, faithfulness, task completion, latency, cost, robustness) to improve system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize AI systems for scalability, latency, security, and cost efficiency in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, frontend, and backend teams to integrate AI capabilities seamlessly into Cresta’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta’s AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5–8+ years of industry experience building and deploying machine learning systems in production, including significant experience working with LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in NLP, Generative AI, transformer architectures, embeddings, and retrieval systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and deploying Retrieval-Augmented Generation (RAG) systems in enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and evaluating complex agentic or multi-step LLM workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of modern ML frameworks and tools (e.g., PyTorch, TensorFlow, Hugging Face) and distributed/cloud-based infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to optimize real-time ML systems for performance, scalability, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical leadership skills, with the ability to influence cross-functional decisions and raise the engineering bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5082808008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4409466008,"location":{"name":"Bucharest, Romania (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5082808008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-EU-XY-MLE-L5","title":"Senior Machine Learning Engineer -  Automatic Speech Recognition (ASR)","company_name":"Cresta","first_published":"2026-01-23T09:51:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, we are dedicated to building state-of-the-art Machine Learning systems that power real-time, intelligent customer interactions. Our team develops models and platforms that process large-scale, multimodal data—especially speech and text—to extract meaning, improve quality, and deliver actionable insights at scale. By combining applied research with strong engineering discipline, we enable organizations to continuously improve AI-driven experiences in production environments.A key focus of this role is advancing\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;model evaluation, measurement, and quality improvements\u0026lt;/strong\u0026gt;, with particular emphasis on\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Automatic Speech Recognition (ASR)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and downstream NLP systems. You will design rigorous evaluation frameworks, define quality metrics, and drive systematic improvements to model accuracy, robustness, and reliability. You will work closely with applied researchers, product teams, and platform engineers to ensure that model performance improvements translate into measurable business impact.As a Senior Machine Learning Engineer, you will be at the forefront of applying modern ML and speech/NLP techniques to production systems. Your work will focus on improving ASR quality, building scalable evaluation and benchmarking infrastructure, and enabling continuous model iteration through data-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;evaluation frameworks\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to measure model accuracy, robustness, latency, and real-world performance across ASR and NLP systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Lead\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ASR quality improvement efforts\u0026lt;/strong\u0026gt;, including error analysis, dataset curation, metric definition (e.g., WER and task-specific metrics), and model iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Analyze large-scale speech and text data to identify failure modes and drive targeted model and data improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Develop, train, and deploy machine learning models for speech recognition and downstream tasks such as classification, entity recognition, information extraction, and structured insight generation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Partner with applied research to translate experimental improvements into production-ready systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with product managers, platform engineers, and UX teams to align model quality metrics with customer and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Optimize ML pipelines and evaluation workflows to operate efficiently and reliably at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Establish best practices for model validation, offline/online evaluation, and continuous quality monitoring in production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications We Value\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s or Ph.D. in Computer Science, Machine Learning, AI, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience building, evaluating, and deploying ML models in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;speech recognition (ASR)\u0026lt;/strong\u0026gt;, speech processing, or closely related domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Deep experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;model evaluation, benchmarking, and error analysis\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficiency with ML frameworks and libraries (e.g., PyTorch, TensorFlow, Hugging Face).\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Solid understanding of modern ML techniques, including transformer-based models and large-scale training.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience building data pipelines and tooling for large-scale experimentation and quality analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong passion for improving real-world AI system quality, with a track record of delivering measurable, production-grade improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008},{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008},{"id":4049428008,"name":"UK (Remote)","location":null,"child_ids":[4070041008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5101011008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4409466008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5101011008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-EU-XY-MLE-L5","title":"Senior Machine Learning Engineer - Automatic Speech Recognition (ASR)","company_name":"Cresta","first_published":"2026-01-29T07:09:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, we are dedicated to building state-of-the-art Machine Learning systems that power real-time, intelligent customer interactions. Our team develops models and platforms that process large-scale, multimodal data—especially speech and text—to extract meaning, improve quality, and deliver actionable insights at scale. By combining applied research with strong engineering discipline, we enable organizations to continuously improve AI-driven experiences in production environments.A key focus of this role is advancing\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;model evaluation, measurement, and quality improvements\u0026lt;/strong\u0026gt;, with particular emphasis on\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Automatic Speech Recognition (ASR)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and downstream NLP systems. You will design rigorous evaluation frameworks, define quality metrics, and drive systematic improvements to model accuracy, robustness, and reliability. You will work closely with applied researchers, product teams, and platform engineers to ensure that model performance improvements translate into measurable business impact.As a Senior Machine Learning Engineer, you will be at the forefront of applying modern ML and speech/NLP techniques to production systems. Your work will focus on improving ASR quality, building scalable evaluation and benchmarking infrastructure, and enabling continuous model iteration through data-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;evaluation frameworks\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to measure model accuracy, robustness, latency, and real-world performance across ASR and NLP systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Lead\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ASR quality improvement efforts\u0026lt;/strong\u0026gt;, including error analysis, dataset curation, metric definition (e.g., WER and task-specific metrics), and model iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Analyze large-scale speech and text data to identify failure modes and drive targeted model and data improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Develop, train, and deploy machine learning models for speech recognition and downstream tasks such as classification, entity recognition, information extraction, and structured insight generation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Partner with applied research to translate experimental improvements into production-ready systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with product managers, platform engineers, and UX teams to align model quality metrics with customer and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Optimize ML pipelines and evaluation workflows to operate efficiently and reliably at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Establish best practices for model validation, offline/online evaluation, and continuous quality monitoring in production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications We Value\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s or Ph.D. in Computer Science, Machine Learning, AI, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience building, evaluating, and deploying ML models in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;speech recognition (ASR)\u0026lt;/strong\u0026gt;, speech processing, or closely related domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Deep experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;model evaluation, benchmarking, and error analysis\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficiency with ML frameworks and libraries (e.g., PyTorch, TensorFlow, Hugging Face).\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Solid understanding of modern ML techniques, including transformer-based models and large-scale training.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience building data pipelines and tooling for large-scale experimentation and quality analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong passion for improving real-world AI system quality, with a track record of delivering measurable, production-grade improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008},{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008},{"id":4049428008,"name":"UK (Remote)","location":null,"child_ids":[4070041008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5082821008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4409466008,"location":{"name":"Germany (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5082821008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-EU-XY-MLE-L5","title":"Senior Machine Learning Engineer Automatic Speech Recognition (ASR)","company_name":"Cresta","first_published":"2026-01-23T09:52:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, we are dedicated to building state-of-the-art Machine Learning systems that power real-time, intelligent customer interactions. Our team develops models and platforms that process large-scale, multimodal data—especially speech and text—to extract meaning, improve quality, and deliver actionable insights at scale. By combining applied research with strong engineering discipline, we enable organizations to continuously improve AI-driven experiences in production environments.A key focus of this role is advancing\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;model evaluation, measurement, and quality improvements\u0026lt;/strong\u0026gt;, with particular emphasis on\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Automatic Speech Recognition (ASR)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and downstream NLP systems. You will design rigorous evaluation frameworks, define quality metrics, and drive systematic improvements to model accuracy, robustness, and reliability. You will work closely with applied researchers, product teams, and platform engineers to ensure that model performance improvements translate into measurable business impact.As a Senior Machine Learning Engineer, you will be at the forefront of applying modern ML and speech/NLP techniques to production systems. Your work will focus on improving ASR quality, building scalable evaluation and benchmarking infrastructure, and enabling continuous model iteration through data-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;evaluation frameworks\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to measure model accuracy, robustness, latency, and real-world performance across ASR and NLP systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Lead\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ASR quality improvement efforts\u0026lt;/strong\u0026gt;, including error analysis, dataset curation, metric definition (e.g., WER and task-specific metrics), and model iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Analyze large-scale speech and text data to identify failure modes and drive targeted model and data improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Develop, train, and deploy machine learning models for speech recognition and downstream tasks such as classification, entity recognition, information extraction, and structured insight generation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Partner with applied research to translate experimental improvements into production-ready systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with product managers, platform engineers, and UX teams to align model quality metrics with customer and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Optimize ML pipelines and evaluation workflows to operate efficiently and reliably at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Establish best practices for model validation, offline/online evaluation, and continuous quality monitoring in production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications We Value\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s or Ph.D. in Computer Science, Machine Learning, AI, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience building, evaluating, and deploying ML models in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;speech recognition (ASR)\u0026lt;/strong\u0026gt;, speech processing, or closely related domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Deep experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;model evaluation, benchmarking, and error analysis\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficiency with ML frameworks and libraries (e.g., PyTorch, TensorFlow, Hugging Face).\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Solid understanding of modern ML techniques, including transformer-based models and large-scale training.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience building data pipelines and tooling for large-scale experimentation and quality analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong passion for improving real-world AI system quality, with a track record of delivering measurable, production-grade improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008},{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008},{"id":4049428008,"name":"UK (Remote)","location":null,"child_ids":[4070041008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5155675008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4444518008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5155675008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-US-XY-MLE-L5","title":"Senior Machine Learning Engineer - Voice Experience ","company_name":"Cresta","first_published":"2026-03-17T10:31:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Machine Learning Engineer, Voice Experience\u0026lt;/strong\u0026gt; to help build the next generation of AI-powered voice systems for the contact center. In this role, you will work at the intersection of \u0026lt;strong\u0026gt;speech, language, and real-time production systems\u0026lt;/strong\u0026gt;, improving how AI listens, understands, reasons, empathizes, and responds in live customer conversations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will develop and improve machine learning systems that power voice experiences end to end, including \u0026lt;strong\u0026gt;automatic speech recognition, turn detection, downstream language understanding, retrieval-augmented and agentic workflows, quality measurement, text to speech, and production optimization\u0026lt;/strong\u0026gt;. You will partner closely with applied researchers, product managers, designers, forward deployed engineers, and platform engineers to ensure model and system improvements translate into measurable customer and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who is excited by both \u0026lt;strong\u0026gt;model quality\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;production reality\u0026lt;/strong\u0026gt;: designing rigorous evaluation frameworks, analyzing failure modes, improving latency and robustness, and shipping systems that perform reliably at scale in real-time voice environments.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, train, evaluate, and deploy machine learning systems that power real-time voice experiences, including ASR, speech understanding, turn detection, text to speech, speech to speech, classification, entity extraction, summarization, and structured insight generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the quality of voice AI systems through error analysis, data curation, metric design, benchmarking, and iterative model improvement, with a strong focus on real-world performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build evaluation frameworks for complex voice and agentic systems, measuring metrics such as accuracy, robustness, latency, faithfulness, naturalness, professionalism, task completion, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and mitigate failure modes across the voice stack, including transcription errors, hallucinations, retrieval failures, tool misuse, prompt brittleness, context drift, and multi-step reasoning breakdowns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize low-latency ML workflows for live conversations, balancing model quality with system responsiveness, scalability, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with platform and backend engineers to productionize real-time inference, streaming pipelines, quality monitoring, and continuous model iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, design, frontend, and backend teams to integrate voice intelligence seamlessly into Cresta’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices for offline evaluation, online experimentation, model validation, observability, and ongoing quality monitoring in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta’s voice AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications We Value\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Mathematics, Machine Learning, AI, or a related field; Master’s or Ph.D. preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building, evaluating, and deploying machine learning systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in one or more of the following: \u0026lt;strong\u0026gt;speech recognition, speech processing, NLP, generative AI, or conversational AI\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with model evaluation, benchmarking, error analysis, and quality improvement for production ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise with modern ML frameworks and tooling such as PyTorch, TensorFlow, and Hugging Face.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of transformer-based models, embeddings, retrieval systems, and large-scale training or inference workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and deploying real-time ML systems with strong requirements around latency, scalability, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building data pipelines and tooling for experimentation, measurement, and large-scale quality analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work across research and engineering boundaries and translate promising ideas into production-grade systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and technical leadership skills, with the ability to influence cross-functional decisions and raise the engineering bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with ASR quality metrics such as WER and task-level evaluation methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with RAG systems, agentic workflows, multi-step reasoning systems, or LLM-as-a-judge evaluation methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with streaming inference, real-time voice pipelines, or media systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with infrastructure or platform teams on production ML deployment, observability, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center AI, conversational intelligence, or enterprise voice products. This last item is an inference from the business context of all three roles, rather than a directly stated qualification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $205,000–$270,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5173681008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4453170008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Product","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5173681008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"Product-US-ZL-PD-L4/5","title":"Senior Product Designer, AI Builders","company_name":"Cresta","first_published":"2026-04-01T17:34:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, AI Builders are how we put the power of AI directly into our customers’ hands. Through these builders, our users can design, configure, test, and deploy AI agents that automate tasks, or AI workflows that augment human agents and make them feel superhuman.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Product Designer on AI Builders, you’ll design the tools that make this possible. That means owning the end-to-end experience of how customers build, evaluate, and ship AI — navigating the nuanced interplay between agentic and deterministic workflows, and finding the right balance between the two. You’ll sit at the intersection of LLM capabilities, CX operations, and workflow design, translating powerful AI primitives into builder experiences that real contact center teams (from developers to business operators)\u0026amp;nbsp; can adopt and scale with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll turn the complexity of AI and business logic into builder experiences that feel intuitive and self-serve, for both technical users (developers) and non-technical ones (business operators)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll pair vibe coding/design with your engineer and designer partners to spin off builder concepts and iterate them into polished, production-ready experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis, to understand how they work today and where AI can meaningfully help.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate closely with PMs, MLEs, FDE/FDPMs, Customer Success, and Marketing teams across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll advocate for craft – raise the quality bar and help the team develop a shared eye for what great looks like\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll have good judgment of when to ship: perfect is the enemy of good\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications We Value:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education in Design, HCI, Interaction, or 5+ years equivalent industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in designing AI-driven workflows, no-code/low-code/agentic builders, or complex B2B enterprise applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native working style: comfortable using Claude Code, Cursor, MCP, or similar tools to move faster, prototype deeper, and push beyond what traditional design tooling (Figma) allows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $150,000–$205,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have bee\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016188008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5173707008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4453187008,"location":{"name":"Berlin, Germany (Hybird) "},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Product","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5173707008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"Product-EU-ZL-PD-L4/5","title":"Senior Product Designer, Core Platform","company_name":"Cresta","first_published":"2026-04-01T17:45:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform Product Designer is responsible for the horizontal frameworks and shared capabilities that every Cresta product is built on top of — from AI Agent and Agentic Assist to QM/Coaching and Insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You design platforms, not point solutions. You think horizontally and systematically. You make sure cross‑cutting concerns are solved once as a reliable, extensible platform, then reused across products and customers — rather than being rebuilt product‑by‑product. Your work makes these capabilities self‑serve and customizable for both internal squads and external customers/partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note this is not a Design Systems-only role. Example workstreams include but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Frontend platform (building blocks of libraries and UI frameworks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internationalization and languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Roles and permissions / IAM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational and user management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accessibility / WCAG\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data and metadata management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integration experience with 3rd-party data platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Login flows and onboarding experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Notifications and alerts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Privacy and PII redaction experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SDK and dev tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll design frameworks instead of point solutions, and the frameworks you design should be scalable, self-servable, and customizable for both business users and developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll understand how data, permissions, and services flow across products, and reflect that in clear mental models in design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll partner with Platform PM and Platform tech leads to help shape the strategy of the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll vibe code/vibe design in Cursor or Claude for proof-of-concept, then apply rigor and thoughtfulness to make it an enterprise-ready experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll advocate for craft - raise the quality bar and help the team develop a shared eye for what great looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll drive cross-squad alignment by understanding their needs, and secure buy-in and drive adoption from stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll have good judgment about when to ship: perfect is the enemy of good.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications We Value:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education in Design, HCI, or Interaction Design, or 5+ years of equivalent industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing large-scale B2B/enterprise platforms, data-rich experiences, or dev/ops tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native working style: comfortable using Claude Code, Cursor, MCP, or similar tools to move faster, prototype deeper, and push beyond what traditional design tooling (Figma) allows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio showcasing systems thinking and end‑to‑end flows rather than isolated screens, and simple, elegant design solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking and technical fluency, with a blend of UX disciplines (interaction design, prototyping, visual design, and user research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 28 days in Germany\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.a\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016188008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4049148008,"name":"Berlin","location":null,"child_ids":[],"parent_id":4012892008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5213886008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4428460008,"location":{"name":"Canada (Remote); United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Senior Product Marketing Manager, Insurance","value_type":"short_text"}],"id":5213886008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1034","title":"Senior Product Marketing Manager, Insurance   ","company_name":"Cresta","first_published":"2026-05-07T19:50:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an exceptional Senior Product Marketing Manager, Insurance to own and scale Cresta’s positioning, messaging, and GTM strategy for the Insurance industry. This role reports to the VP of Product Marketing and will play a critical role in shaping how Cresta positions, sells, and grows in one of our most strategic verticals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Insurance industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help establish Cresta as a thought leader in the Insurance industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll develop and maintain deep buyer personas, advancing our internal understanding of Insurance-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Insurance-specific go-to-market strategies that accelerate pipeline and revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll bring new product capabilities and innovations to market through an Insurance lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your deep understanding of what drives our wins and losses across the Insurance industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Insurance industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Marketing, Business Administration, a related technical field or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Insurance industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing cross-functional or cross-team projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and comfortable presenting in executive-level settings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent research skills and experience producing data-driven market analysis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in software categories related to contact centers, customer experience and AI Agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in hypergrowth scale-ups\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $150,000 - 200,000 + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5140744008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437481008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Senior Product Marketing Manager, Travel \u0026 Hospitality","value_type":"short_text"}],"id":5140744008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1039","title":"Senior Product Marketing Manager, Travel \u0026 Hospitality","company_name":"Cresta","first_published":"2026-03-04T09:02:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an exceptional \u0026lt;strong\u0026gt;Senior Product Marketing Manager, Travel \u0026amp;amp; Hospitality\u0026lt;/strong\u0026gt; to own and scale Cresta’s positioning, messaging, and GTM strategy for the Travel \u0026amp;amp; Hospitality industry. This role reports to the VP of Product Marketing and will play a critical role in shaping how Cresta positions, sells, and grows in one of our most strategic verticals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Travel \u0026amp;amp; Hospitality industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll help establish Cresta as a thought leader in the Travel \u0026amp;amp; Hospitality industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll develop and maintain deep buyer personas, advancing our internal understanding of Travel \u0026amp;amp; Hospitality-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Travel \u0026amp;amp; Hospitality-specific go-to-market strategies that accelerate pipeline and revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll bring new product capabilities and innovations to market through a Travel \u0026amp;amp; Hospitality lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your deep understanding of what drives our wins and losses across the Travel \u0026amp;amp; Hospitality industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Travel \u0026amp;amp; Hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Marketing, Business Administration, a related technical field or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Travel \u0026amp;amp; Hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing cross-functional or cross-team projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and comfortable presenting in executive-level settings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent research skills and experience producing data-driven market analysis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in software categories related to contact centers, customer experience and AI Agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in hypergrowth scale-ups\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $150,000 - 200,000 + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4613051008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4210476008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4613051008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-BO-FS-L4/5","title":"Senior Software Engineer - Authentication","company_name":"Cresta","first_published":"2025-04-01T11:53:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s Core Platform underpins the company’s entire product portfolio. Our long term vision is to build a robust, reliable, secure, and extensible foundation that supports continued innovation, satisfies enterprise customer requirements, and keeps operational costs in check. One critical component for that are scalable authentication systems, tools, processes and frameworks based on industry standards and security best practices. Our authentication team will be responsible for building, maintaining and delivering these requirements. The authentication team will work closely with our security team and the different teams that depend on these utilities and frameworks to meet Cresta’s diverse authentication and security needs for internal workflows and external customer facing integrations.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play a substantial role in the platform frontend and authentication engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical ownership in a substantial part of the Cresta authentication stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building the best-in-class company in addition to building the best-in-class product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full stack support for Cresta’s 1st party and 3rd party authentication systems (frontend and backend).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The authentication team is responsible for building systems to authenticate users, service accounts, virtual agents, server workloads, cloud based authentication for external integrations, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding Cresta’s BYOID (Bring Your Own Identity) repertoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Securing sign-in (password authentication, multi-factor authentication, etc) and application access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building customized, streamlined and frictionless customer-specific auto-login systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improving and migrating from legacy authentication systems to more modern industry-based, standardized and secure systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What we are looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in relevant domains (Identity and Access Management).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very solid coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in various authentication protocols (OAuth 2.0, OIDC, SAML 2.0, FIDO 2.0, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Golang for backend services (gRPC, Protobuffers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Postgres, Redis, Kubernetes, Cloud based services (AWS), etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with React or Angular. Have used at least one of them in large scale consumer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in designing and maintaining clear end-to-end authentication systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical lead of full stack supporting various authentication and security product features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5133464008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4434225008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5133464008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-US-SWE-L5","title":"Senior Software Engineer, Backend (AI Agent)","company_name":"Cresta","first_published":"2026-03-01T19:41:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions. This includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performance. While we’re focused on server optimization and data management rather than pure research, you’ll be working with some of the most advanced technologies in the cloud and server space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in backend system architecture, cloud services, or related technology fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working with Virtual Agent or AI Agent systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;: $205,000–$270,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4918465008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4338578008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4918465008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-DZ-SWE-L5","title":"Senior Software Engineer, Backend (AI Agent Integrations)","company_name":"Cresta","first_published":"2025-09-11T14:09:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to \u0026lt;strong\u0026gt;seamlessly integrate with customers’ CCaaS platforms\u0026lt;/strong\u0026gt; (Contact Center as a Service), including voice and digital channels — and to smoothly transition conversations between AI and human agents when needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is focused on building the backend systems that allow our AI Agents to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrate deeply with leading CCaaS platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in live customer conversations across voice and chat\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain full conversation state and context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform real-time actions within the CCaaS ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seamlessly hand off conversations to human agents — without losing context, history, or workflow state\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support human agents with AI assistance after transfer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a pure research role — it is about building production-grade infrastructure that enables AI Agents to operate reliably in mission-critical customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Is Unique:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI + Real-Time Systems\u0026lt;/strong\u0026gt;: Work on infrastructure that enables AI Agents to participate in live conversations at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise-Grade Integrations\u0026lt;/strong\u0026gt;: Design robust integrations with major CCaaS platforms and customer systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Human-AI Collaboration\u0026lt;/strong\u0026gt;: Build the systems that make AI-to-human handoff seamless, contextual, and reliable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Impact Engineering\u0026lt;/strong\u0026gt;: Your work directly determines how smoothly AI Agents operate in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, this role offers that opportunity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable backend services that integrate Cresta’s AI Agents with customers’ CCaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect systems that manage real-time conversation state, context propagation, and session lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement seamless AI-to-human handoff mechanisms, ensuring full context transfer and minimal disruption to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop secure and reliable integrations with CCaaS APIs (voice, chat, messaging, routing, agent desktop, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with ML engineers and AI researchers to operationalize AI Agent capabilities in live environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high availability, low latency, and strong observability for real-time conversation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement authentication, authorization, compliance, and enterprise security best practices across integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building scalable backend systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing and maintaining robust APIs (REST, gRPC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of distributed systems and real-time communication architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating with third-party enterprise platforms and APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with CCaaS platforms or contact center systems is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerized environments (Kubernetes, Docker).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as AWS, GCP, or Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of system reliability, observability, and security in enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4675293008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4236457008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Senior Software Engineer, Backend (AI Platform)","value_type":"short_text"}],"id":4675293008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-US-JX-L5","title":"Senior Software Engineer, Backend (AI Agent Runtime)","company_name":"Cresta","first_published":"2025-05-06T15:44:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build real-time AI agent infrastructure\u0026lt;/strong\u0026gt;: Design and operate the stateful, low-latency runtime that powers voice and chat AI agents — from LLM streaming and conversation state management to graceful recovery and multi-channel support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solve distributed systems problems\u0026lt;/strong\u0026gt;: Own session management across scaled-out workers — including affinity, checkpointing, crash recovery, and consistency under concurrent access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build a function execution platform\u0026lt;/strong\u0026gt;: Own a serverless-style runtime where customers deploy custom logic — build orchestration, container lifecycle, autoscaling, and versioned rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own developer experience and test infrastructure\u0026lt;/strong\u0026gt;: Build CLI tools, local development environments, and test execution frameworks that let engineers iterate quickly and ship with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Raise the bar on production quality\u0026lt;/strong\u0026gt;: Drive observability, incident response, and engineering best practices across the team.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software engineering experience, with meaningful time spent on infrastructure, platform, or systems work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Go\u0026lt;/strong\u0026gt; — both are core to this role, not one primary and one secondary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of \u0026lt;strong\u0026gt;distributed systems\u0026lt;/strong\u0026gt;: consistency, fault tolerance, state management, concurrency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt; and cloud-native infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building \u0026lt;strong\u0026gt;developer-facing tooling\u0026lt;/strong\u0026gt; — CLIs, SDKs, local dev environments, or internal platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator who can drive technical decisions, write clear design docs, and mentor others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for \u0026lt;strong\u0026gt;code quality\u0026lt;/strong\u0026gt; — thorough testing, thoughtful code review, and sustainable engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating what you build — on-call, incident response, and production ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-native workflow\u0026lt;/strong\u0026gt; — you actively use LLMs and AI-assisted tools in your daily development, and can leverage them to move faster and tackle problems that would otherwise be impractical.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;real-time voice or streaming media\u0026lt;/strong\u0026gt; systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with \u0026lt;strong\u0026gt;LLM integration\u0026lt;/strong\u0026gt; — streaming inference, prompt orchestration, retrieval-augmented generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building \u0026lt;strong\u0026gt;serverless or function-as-a-service\u0026lt;/strong\u0026gt; platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workflow engines\u0026lt;/strong\u0026gt; (Temporal, Argo, Airflow) for durable, long-running processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in \u0026lt;strong\u0026gt;conversational AI\u0026lt;/strong\u0026gt; or speech domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure-as-code and GitOps workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4668107008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4233903008,"location":{"name":"Berlin, Germany (Hybird) "},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4668107008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-Germany-VT-BE-L5","title":"Senior Software Engineer, Backend (Berlin)","company_name":"Cresta","first_published":"2025-04-30T16:34:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Senior full-stack engineer, with a backend focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you\u0026#39;ll be instrumental in delivering timely, actionable insights that drive business growth from day one. We\u0026#39;re building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that\u0026#39;s redefining the way businesses connect with their customers!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain backend services and APIs to support applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize data storage solutions using \u0026lt;strong\u0026gt;Postgres\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;ClickHouse\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt; to ensure high performance and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and troubleshoot performance issues in distributed systems and databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, and efficient code following best practices for backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, testing, and continuous integration efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure security, scalability, and reliability of backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience as a \u0026lt;strong\u0026gt;Backend Engineer\u0026lt;/strong\u0026gt; with a focus on database design and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in \u0026lt;strong\u0026gt;ClickHouse\u0026lt;/strong\u0026gt; or similar columnar databases for managing large-scale, real-time analytical queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with \u0026lt;strong\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt; for indexing and searching large datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in backend programming languages such as \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Go\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with performance tuning, data modeling, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and teamwork abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 28 days in Germany\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4928801008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4063320008,"location":{"name":"Bucharest, Romania (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"EN-Rom-FS-BE-L4/5","value_type":"short_text"}],"id":4928801008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"ENGROMANIA","title":"Senior Software Engineer, Backend (Bucharest)","company_name":"Cresta","first_published":"2025-09-22T02:49:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, the Voice Platform team is on a mission to transform real-time voice infrastructure and contact center automation through AI-powered backend systems. As a \u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Senior Software Engineer on the Voice Platform team\u0026lt;/strong\u0026gt;, you’ll be responsible for designing, scaling, and operating the distributed services that power Cresta’s voice ecosystem.\u0026lt;br\u0026gt;You’ll drive major initiatives in areas such as SIP and WebRTC support, multilingual and translation pipelines, and real-time conversation intelligence. This role requires strong technical leadership, a passion for building reliable distributed systems, and the ability to collaborate across engineering and product teams to bring innovative features into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Lead the design and development of\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;scalable, distributed backend microservices\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in Golang (with some Python for AI-related services).\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Own and evolve\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;voice platform integrations\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with large-scale enterprise communication and contact center systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Drive initiatives to expand platform capabilities, including\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Build systems that power\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;conversation intelligence\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for both remote and in-person interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Improve\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;observability, reliability, and self-service troubleshooting\u0026lt;/strong\u0026gt;\u0026amp;nbsp;across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ensure\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;performance, scalability, and resilience\u0026lt;/strong\u0026gt;\u0026amp;nbsp;of real-time voice pipelines running in the cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Provide technical guidance, mentorship, and best practices to other engineers on the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Bachelor’s degree in Computer Science or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in backend system development, distributed systems, or cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Expertise in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Go\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(or a similar systems language) with strong API and service design skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;scalable architectures\u0026lt;/strong\u0026gt;\u0026amp;nbsp;using microservices, workflow orchestration, distributed caching, and cloud databases.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong knowledge of\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Kubernetes, Docker, and modern cloud infrastructure\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Solid understanding of\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;networking, real-time communication protocols, and cloud security best practices\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Demonstrated ability to\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;lead complex technical projects\u0026lt;/strong\u0026gt;\u0026amp;nbsp;from design through production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Bonus: experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;voice systems, telephony, or real-time media platforms\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conclusion:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4145762008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4063320008,"location":{"name":"Cluj, Romania (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"EN-Rom-FS-BE-L4/5","value_type":"short_text"}],"id":4145762008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"ENGROMANIA","title":"Senior Software Engineer, Backend (Cluj) ","company_name":"Cresta","first_published":"2024-10-29T23:10:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About your role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play a substantial role in the Cresta engineering team, focusing on building and continuously improving the Cresta platform to support new product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Cresta\u0026#39;s product and engineering teams to develop high-quality, well-designed, reusable, and well-tested system components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay closely aligned with customers and their requirements, analyzing technical trade-offs and owning customer-facing deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate engineering best practices and uphold your team to the same high standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow into technical ownership of significant parts of Cresta\u0026#39;s product and platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building a best-in-class product and company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in relevant domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, WebSocket, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling real-time streaming data (audio or video) with high throughput and low latency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with high-performance database schema design and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerized application deployment using Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with one of the major cloud providers (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conclusion:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5099052008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417525008,"location":{"name":"Taiwan (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5099052008,"updated_at":"2026-06-08T08:32:50-04:00","requisition_id":"EN-TW-OC-BE-L5","title":"Senior Software Engineer, Backend (Taiwan)","company_name":"Cresta","first_published":"2026-06-08T08:32:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;As a Senior Full-Stack Engineer with a backend focus, you\u0026#39;ll help shape the future of customer engagement through cutting-edge AI. You\u0026#39;ll play a critical role in building products that deliver timely, actionable insights and measurable business value from day one. Our team is developing state-of-the-art AI-powered capabilities that equip contact center agents with knowledge-grounded, context-aware assistance and intelligent task automation before, during, and after customer interactions. Join us as we redefine how businesses connect with their customers at scale.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable backend services, APIs, and distributed systems that power our AI-driven products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with frontend engineers, machine learning engineers, data scientists, product managers, and designers to deliver end-to-end customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the reliability, performance, and scalability of production systems, proactively identifying and resolving issues before they impact customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, and well-tested code, following engineering best practices and contributing to a high-quality codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in architecture discussions, code reviews, testing, and continuous integration efforts to ensure engineering excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure, resilient, and highly available services that meet the demands of enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and evolve system architecture to improve performance, scalability, reliability, and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical decisions and contribute to the team\u0026#39;s engineering culture through mentorship, knowledge sharing, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications We Value:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Software Engineering, or a related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; building and operating backend systems, distributed systems, or cloud-native infrastructure in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in backend programming languages such as \u0026lt;strong\u0026gt;Go\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and maintaining RESTful APIs and service-oriented architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with \u0026lt;strong\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt; or similar search and indexing technologies for large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of distributed systems, microservices architectures, and cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting and optimizing system performance, reliability, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with a focus on delivering pragmatic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to work effectively across engineering and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5117833008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4426862008,"location":{"name":"Canada (Remote); Toronto, Canada (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5117833008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-BO-FESR-L4/5","title":"Senior Software Engineer – Desktop \u0026 Browser Applications","company_name":"Cresta","first_published":"2026-02-11T15:35:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform Frontend team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play a substantial role in the platform frontend engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly identifies product improvement opportunities and generates product improvement ideas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical ownership in a substantial part of the Cresta product and platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What we are looking for:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience building native desktop applications on Windows and/or macOS, including deep familiarity with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering fundamentals with 8+ years of experience and a track record of technical ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4668095008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4233896008,"location":{"name":"Germany (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4668095008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-Germany-VT-FE-L5","title":"Senior Software Engineer, Frontend (Berlin)","company_name":"Cresta","first_published":"2025-04-30T16:34:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Senior full-stack engineer, with a front-end focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you\u0026#39;ll be instrumental in delivering timely, actionable insights that drive business growth from day one. We\u0026#39;re building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that\u0026#39;s redefining the way businesses connect with their customers!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with the product manager and UX designer to define and detail the product requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define software architecture and design matching the requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and push high-quality code efficiently for the frontend (and backend)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply synchronous and asynchronous design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale distributed applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and leverage opportunities to improve general engineering productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (\u0026lt;a href=\u0026quot;https://react.dev/\u0026quot;\u0026gt;React\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://vite.dev/\u0026quot;\u0026gt;Vite\u0026lt;/a\u0026gt;, and \u0026lt;a href=\u0026quot;https://nodejs.org/en\u0026quot;\u0026gt;Node.js\u0026lt;/a\u0026gt;) and patterns to complex, production web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 28 days in Germany\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5112713008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424412008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5112713008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-TOR-BO-FE-L4/5","title":"Senior Software Engineer, Frontend (Platform)","company_name":"Cresta","first_published":"2026-02-06T13:16:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. They also ensure performance, security, and best practices are upheld. By organizing the frontend landscape into product-driven and engineering-driven dimensions, the Frontend Platform team promotes clear ownership, efficient collaboration, and the delivery of high-quality, inclusive frontend solutions that meet Cresta’s diverse business needs.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Play a substantial role in the platform frontend engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly identifies product improvement opportunities and generates product improvement ideas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical ownership in a substantial part of the Cresta product and platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building the best-in-class company in addition to building the best-in-class product.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we are looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in relevant domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very solid coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with React or Angular. Have used at least one of them in large scale consumer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in designing and maintaining clear frontend architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical lead of frontend stack supporting various product features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4964429008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4357433008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Customer Success","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Senior Solutions Architect","value_type":"short_text"}],"id":4964429008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"CS1065","title":"Senior Solutions Architect","company_name":"Cresta","first_published":"2025-10-24T11:05:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta\u0026#39;s capabilities and their integration with enterprise systems. As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serving as the authoritative source on Cresta\u0026#39;s platform integrations and their technical benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of integration options, APIs, iPaaS, UI Integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly experienced with AWS, GCP, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has extensive experience in large scale enterprise software implementations and solutions architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of how enterprises leverage Generative AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and advising on large-scale programs with multiple stakeholders and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Engineering Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gather and synthesize customer feedback to inform product and engineering priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address gaps in technology adoption or deployment through cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence future product strategy with insights derived from real-world field engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report directly to the Field CTO and should be able to manage delivery for strategic accounts end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation for this position includes a Base salary + Variable + Equity.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016181008,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4123841008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Toronto Canada"},"metadata":[{"id":4454832008,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":null,"value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4123841008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":null,"title":"Software Engineer Intern","company_name":"Cresta","first_published":"2024-09-10T19:10:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta\u0026#39;s co-founder and chairman is\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/sebastian-thrun-59a0b273/\u0026quot;\u0026gt; Sebastian Thrun\u0026lt;/a\u0026gt;, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt; Ping Wu\u0026lt;/a\u0026gt;, the co-founder of Google Contact Center AI and Vertex AI platform,\u0026lt;a href=\u0026quot;https://www.linkedin.com/in/tianlinshi/\u0026quot;\u0026gt; and co-founder, Tim Shi\u0026lt;/a\u0026gt;, an early member of Open AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it\u0026#39;s at Cresta.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta is building the AI platform for the \u0026lt;strong\u0026gt;modern contact center\u0026lt;/strong\u0026gt;—one of the largest and most critical systems in the global economy. We combine \u0026lt;strong\u0026gt;human agents and AI agents\u0026lt;/strong\u0026gt; to handle customer conversations at scale, helping enterprises improve customer experience, increase revenue, and reduce cost in real time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t experimental AI. Our systems run in \u0026lt;strong\u0026gt;live production environments\u0026lt;/strong\u0026gt;, shaping millions of customer interactions every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for builders who want to take ownership and move fast.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Software Engineer Intern\u0026lt;/strong\u0026gt;, you’ll build systems that power \u0026lt;strong\u0026gt;real-time, AI-driven customer interactions in contact centers\u0026lt;/strong\u0026gt;. You’ll work on production infrastructure where latency, reliability, and measurable business outcomes matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You may work across key areas such as:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agents \u0026amp;amp; Automation\u0026lt;/strong\u0026gt; – systems that handle and assist high-volume customer conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real-Time Agent Assist\u0026lt;/strong\u0026gt; – delivering live guidance and insights during interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Conversation Intelligence\u0026lt;/strong\u0026gt; – extracting insights from millions of conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Evaluation \u0026amp;amp; Reliability\u0026lt;/strong\u0026gt; – improving quality, consistency, and observability of LLM systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt; – enabling scalable, low-latency AI experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s platform powers the full \u0026lt;strong\u0026gt;contact center workflow\u0026lt;/strong\u0026gt;—from real-time assistance and automation to post-call analytics and continuous optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll operate in a \u0026lt;strong\u0026gt;high-ownership, fast-moving environment\u0026lt;/strong\u0026gt; where interns are expected to contribute meaningfully, not just observe.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build systems that support \u0026lt;strong\u0026gt;real-time AI-powered customer interactions\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on features combining \u0026lt;strong\u0026gt;LLMs, data systems, and user-facing applications\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers, product, and ML teams to ship production-ready solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systems for \u0026lt;strong\u0026gt;evaluation, monitoring, and continuous improvement of AI behavior\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize for \u0026lt;strong\u0026gt;low latency, high throughput, and reliability at scale\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Take ownership of problems end-to-end—from identifying gaps to shipping solutions\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more programming languages (e.g., \u0026lt;strong\u0026gt;Python, Go, Java, JavaScript, TypeScript\u0026lt;/strong\u0026gt;)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in building \u0026lt;strong\u0026gt;user-facing products, backend systems, or real-time/data-intensive applications\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;modern web development (frontend and/or backend), APIs, or system design fundamentals\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of \u0026lt;strong\u0026gt;building reliable, maintainable systems\u0026lt;/strong\u0026gt;—this could include UI/UX quality, API design, or performance considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about \u0026lt;strong\u0026gt;LLMs, AI agents, or production AI systems\u0026lt;/strong\u0026gt; (no prior ML experience required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience using AI-powered developer tools (e.g., Cursor, Claude Code) to accelerate development workflows\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong proficiency in agentic coding workflows—effectively collaborating with AI tools to design, implement, and iterate—is a strong plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A driver mindset—you proactively identify problems, take initiative, and push work forward rather than waiting for direction\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving ability and a bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Learn\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;How to build and ship \u0026lt;strong\u0026gt;production-grade AI systems\u0026lt;/strong\u0026gt; used in real customer environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How to design systems balancing \u0026lt;strong\u0026gt;model quality, latency, and reliability\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How AI agents are deployed, evaluated, and improved at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;How contact centers evolve from manual workflows to \u0026lt;strong\u0026gt;AI-driven operations\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Makes Cresta Different\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI in production:\u0026lt;/strong\u0026gt; Our systems operate in live contact centers, not demos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hybrid workforce:\u0026lt;/strong\u0026gt; We’re defining how human and AI agents work together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real business impact:\u0026lt;/strong\u0026gt; We directly influence revenue, cost, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Driver culture:\u0026lt;/strong\u0026gt; We value people who take initiative, move fast, and own outcomes end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership \u0026amp;amp; velocity:\u0026lt;/strong\u0026gt; Engineers are trusted to ship and make decisions early\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Internship Details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Toronto (\u0026lt;strong\u0026gt;remote-friendly; no in-office mandate, but we encourage in-person collaboration\u0026lt;/strong\u0026gt;)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; CAD $30-50/hour\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Outstanding performers are eligible for return co-op and full-time offers well above our posted range.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Perks:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lunch and dinner can be expensed (up to $25 each) while working in the office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-stocked office with snacks and drinks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convenient downtown location near Union Station (public transit accessible)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 4 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cutting-edge AI systems in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Potential return offer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Cresta, you won’t just learn about AI—you’ll help build the systems redefining how \u0026lt;strong\u0026gt;contact centers operate\u0026lt;/strong\u0026gt;. From real-time agent assist to autonomous AI agents, your work will directly impact how millions of customer conversations are handled.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Past interns consistently highlight Cresta’s \u0026lt;strong\u0026gt;strong engineering culture and ownership-driven environment\u0026lt;/strong\u0026gt; as a standout compared to their previous internship experiences. We invest in giving interns real responsibility, meaningful projects, and close collaboration with experienced engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you want to \u0026lt;strong\u0026gt;own real problems, ship quickly, and work at the frontier of applied AI\u0026lt;/strong\u0026gt;, you’ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Application Note\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;To help us find the best team match, please include a brief note on the \u0026lt;strong\u0026gt;type of problems you most enjoy working on\u0026lt;/strong\u0026gt;. For example:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Backend / distributed systems / infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frontend / UI engineering / product experience\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full product development (end-to-end features)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI / machine learning / applied LLMs\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data / analytics / experimentation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Or anything else you’d like us to highlight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We can’t guarantee specific team placement, but we use this input to help guide matching wherever possible.\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;This posting will be used to fill a newly-created role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5030433008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4321298008,"location":{"name":"Berlin, Germany (Hybird) "},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5030433008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-Germany-VT-TE-L4","title":"Software Engineer in Test (Berlin) ","company_name":"Cresta","first_published":"2025-12-11T10:01:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a diligent and detail-oriented Software Engineer in Test to join our engineering team in Berlin, Germany. This role will be crucial in ensuring the robustness, scalability, and high quality of our software solutions and will be highly focused on building, expanding, and maintaining our automated testing ecosystem.\u0026amp;nbsp;While strong manual testing instincts are important, this role is designed for someone who will spend the majority of their time writing code, advancing automation, and developing internal tools. The ideal candidate is someone who can independently identify what and how to test, take ownership of impactful projects, and help elevate quality across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Design, develop, and execute comprehensive test plans and test cases for new and existing features.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Identify ambiguities or gaps in product specifications and propose improvements to ensure testability.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Automate key scenarios using our Playwright-based test framework (TypeScript), with a focus on reliability and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Perform manual exploratory testing, particularly for complex, high-impact features or areas with low automation ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Analyze and communicate test results, triaging issues with clear, actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Maintain and evolve testing standards, procedures, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Set up and manage testing environments to mirror production usage patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Investigate customer-reported issues, including log analysis (e.g., from Datadog/Grafana), reproduction steps, and severity assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with developers and product managers to drive quality from feature design through release.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Contribute to release decisions with risk assessments and test coverage summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Partner with cross-functional teams to elevate quality across the SDLC.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Identify and advocate for opportunities to expand test coverage across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;BS/MS in Computer Science, Engineering, or equivalent technical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;5+ years of experience in software QA within SaaS, preferably in customer engagement or contact center platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong track record in creating and executing both manual and automated test strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficiency in automation frameworks (e.g., Playwright, Cypress) and modern development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Deep understanding of QA methodologies, processes, and CI/CD practices.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Attention to detail with a bias toward risk-based testing.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong problem-solving and debugging skills, including backend and frontend issue investigation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ability to think like an end-user and test accordingly, especially when product requirements are minimal or evolving.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Excellent communication skills and the confidence to constructively advocate for quality.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience mentoring peers or contributing to testing infrastructure is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual salaries will be based on candidate-specific factors, including experience, skills, and location, as well as applicable local minimum pay requirements. We are actively hiring for this role in Berlin. For further details, please consult your recruiter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4049148008,"name":"Berlin","location":null,"child_ids":[],"parent_id":4012892008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4146569008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4063621008,"location":{"name":"Berlin, Germany (Hybird) "},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Technical Operations","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Software Security Engineer","value_type":"short_text"}],"id":4146569008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"TO1002","title":"Software Security Engineer","company_name":"Cresta","first_published":"2025-05-27T13:15:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;What you\u0026#39;ll do:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and collaborate on product security features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature and extend our DevSecOps pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detect, defend, and respond to threats to Cresta and its customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support SOC 2 Type II, ISO 27001 \u0026amp;amp; 27701, PCI-DSS, TISAX and HIPAA audit processes with technical controls and evidence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform security audits of Cresta’s products and cloud infrastructure and drive remediation of security risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve and monitor Cresta’s vulnerability management program to ensure we’re monitoring and mitigating known vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop internal tooling and automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we look for:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ambitious, passionate and results-oriented, with excellent interpersonal and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in application security engineering and cloud security (AWS/GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security domain knowledge across many cyber security disciplines\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in static code analysis and remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in security operations (SOC) and incident response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Python and Go to develop and collaborate with engineering on product security features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing competing efforts and requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with fast-growing SaaS start-ups\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4016182008,"name":"Technical Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5021027008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4380965008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Solutions Engineer, EMEA","value_type":"short_text"}],"id":5021027008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1227","title":"Solutions Engineer, EMEA","company_name":"Cresta","first_published":"2025-12-05T16:38:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Solutions Engineer \u0026lt;/strong\u0026gt;in EMEA, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of \u0026lt;strong\u0026gt;LLMs\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;SLMs\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;real-time AI assistance\u0026lt;/strong\u0026gt;. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design and communicate complex solutions clearly to both technical and business audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner and self-starter who thrives in high-growth, high-collaboration environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $145,000 – $162,500 Pound Sterling + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4049425008,"name":"EMEA (Remote)","location":null,"child_ids":[4012892008,4019644008,4049428008,4049148008,4070041008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5146776008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4440083008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Marketing","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Sr. Director, Product Marketing - Cresta Agents","value_type":"short_text"}],"id":5146776008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"MA1040","title":"Sr. Director, Product Marketing - Cresta Agents","company_name":"Cresta","first_published":"2026-03-07T11:39:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an exceptional \u0026lt;strong\u0026gt;Sr. Director of Product Marketing\u0026lt;/strong\u0026gt; to define and drive the go-to-market strategy for Cresta’s AI Agent and Agentic Assist portfolio (Cresta Agents). This leader will report to the VP of Product Marketing and play a critical role in the next phase of Cresta’s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the development and continuous refinement of segmentation, positioning, and messaging for our AI Agent and Agentic Assist (Cresta Agents) portfolio, distilling it into clear, compelling sales and marketing collateral that communicates our differentiation and value at both the product and platform levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely across Product, Sales, Customer Success, and Marketing, serving as the connective tissue to define and execute go-to-market strategies that drive the growth and success of Cresta’s AI Agent and Agentic Assist solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Introduce new AI Agent and Agentic Assist products and capabilities to the market in ways that drive adoption and pipeline, leading end-to-end launch strategy and developing the enablement required to support cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand where and why we win or lose AI Agent and Agentic Assist opportunities across new business and expansion, taking a rigorous, data-driven approach to influence roadmap priorities, refine our differentiation, and optimize our overall growth strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ongoing market research and competitive analysis to identify emerging opportunities, anticipate potential threats, and shape Cresta’s category narrative in the rapidly evolving agentic AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the broader marketing organization to develop thought leadership perspectives and build high-impact campaigns that fuel pipeline and reinforce Cresta’s leadership across AI Agents and agentic automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic advisor to executive leadership on market dynamics, positioning, and long-term platform strategy across Cresta Agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a cross-functional leader and connector across sales, marketing, product, and partnerships to ensure tight GTM alignment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of product marketing experience, ideally in Enterprise SaaS or AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading GTM strategy for complex, technical platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record influencing executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and ability to translate data into strategic direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and comfort presenting at the executive level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of large language models and enterprise AI deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling product marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center, customer experience, or enterprise automation categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience marketing AI Agent or agentic AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$220,000 - 260,000 + Equity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;job-alert job-alert--margin\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4016187008,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4802840008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4182938008,"location":{"name":"Romania (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4802840008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-EU-MP-SRE-L4/5","title":"Staff Infrastructure Software Engineer (Kubernetes)","company_name":"Cresta","first_published":"2025-07-11T06:13:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Toolchain\u0026lt;/strong\u0026gt;. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ensure reliability\u0026lt;/strong\u0026gt; of multi-cloud Kubernetes clusters and pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics, logging, analytics, and alerting\u0026lt;/strong\u0026gt; for performance and security across all endpoints and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-code\u0026lt;/strong\u0026gt; deployment tooling and supporting services on multiple cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate operations and engineering\u0026lt;/strong\u0026gt;. Focus on automation so we can spend energy where it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building machine learning infrastructure\u0026lt;/strong\u0026gt; that enables AI teams to train, test, and deploy on large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we are looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency with coding languages such as Golang or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with container-related security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. \u0026amp;nbsp;Experience with GPU-enabled clusters is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes templating tools such as Helm or Kustomize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with IAC tools such as Terraform or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with AWS and services such as IAM, S3, EC2, and EKS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with other cloud providers such as Google Cloud and Azure is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with database software such as PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitOps tooling such as Flux or Argo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD such as GitHub Actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008},{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4535898008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4182938008,"location":{"name":"Germany (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4535898008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-EU-MP-SRE-L4/5","title":"Staff Infrastructure Software Engineer (Kubernetes)","company_name":"Cresta","first_published":"2025-02-12T19:26:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Toolchain\u0026lt;/strong\u0026gt;. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ensure reliability\u0026lt;/strong\u0026gt; of multi-cloud Kubernetes clusters and pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics, logging, analytics, and alerting\u0026lt;/strong\u0026gt; for performance and security across all endpoints and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-code\u0026lt;/strong\u0026gt; deployment tooling and supporting services on multiple cloud providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate operations and engineering\u0026lt;/strong\u0026gt;. Focus on automation so we can spend energy where it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building machine learning infrastructure\u0026lt;/strong\u0026gt; that enables AI teams to train, test, and deploy on large-scale datasets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we are looking for:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency with coding languages such as Golang or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with container-related security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. \u0026amp;nbsp;Experience with GPU-enabled clusters is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes templating tools such as Helm or Kustomize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with IAC tools such as Terraform or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience working with AWS and services such as IAM, S3, EC2, and EKS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with other cloud providers such as Google Cloud and Azure is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with database software such as PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitOps tooling such as Flux or Argo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD such as GitHub Actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 28 days in Berlin\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012892008,"name":"Germany (Remote)","location":null,"child_ids":[4049148008],"parent_id":4049425008},{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4741284008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4265578008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":4741284008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"EN-US-MLE-L5","title":"Staff Machine Learning Engineer ","company_name":"Cresta","first_published":"2026-03-01T20:10:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;Current focus areas include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;484\u0026quot; data-end=\u0026quot;517\u0026quot;\u0026gt;Agentic Assist:\u0026lt;/strong\u0026gt; Lead and build next-generation agentic AI systems that augment contact center agents in real time. This track requires strong pre-LLM ML foundations, deep expertise in LLMs and modern prompting techniques, a rapid prototyping mindset, and a proven ability to translate cutting-edge research into scalable, production-grade systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;767\u0026quot; data-end=\u0026quot;794\u0026quot;\u0026gt;Agent \u0026amp;amp; System Quality:\u0026lt;/strong\u0026gt; Design evaluation frameworks and improve the reliability, robustness, and performance of LLM-powered agents. This includes diagnosing and mitigating failure modes such as hallucinations, retrieval errors, tool misuse, context drift, prompt brittleness, and multi-step reasoning breakdowns, while defining measurable quality metrics (e.g., accuracy, faithfulness, task completion, latency, and cost) for complex, non-deterministic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;279\u0026quot; data-end=\u0026quot;450\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1147\u0026quot; data-end=\u0026quot;1174\u0026quot;\u0026gt;Insights:\u0026lt;/strong\u0026gt; Architect and scale LLM and retrieval-augmented generation pipelines that ground models in enterprise data. This track focuses on building high-performance ML systems that process complex data, extract structured insights, and deliver real-time, actionable intelligence at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Responsibilities: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and lead the technical vision for Cresta’s next-generation Agentic AI systems, including Agentic Assist and enterprise AI Agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect scalable, production-grade LLM systems that integrate reasoning, retrieval, planning, tool use, and real-time decision-making into cohesive, intelligent workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and evolve multi-agent orchestration frameworks that combine RAG, structured knowledge, domain-adapted models, and automated actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices for building robust, reliable, and cost-efficient LLM-powered systems in high-scale production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own evaluation strategy for complex, non-deterministic AI systems, including offline benchmarking, online experimentation, LLM-as-a-judge methodologies, and systematic failure analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and mitigate agent failure modes such as hallucinations, tool misuse, retrieval errors, prompt brittleness, context drift, and multi-step reasoning breakdowns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define measurable quality standards (accuracy, faithfulness, task completion, latency, cost efficiency, robustness) and drive continuous system improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-team architecture decisions across ML, backend, and product engineering to ensure seamless integration of AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor senior engineers, raise the technical bar, and contribute to long-term AI strategy and roadmap planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate cutting-edge research advances into practical, high-impact production systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Qualifications We Value: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience building and deploying machine learning systems in production, including deep hands-on experience with LLMs at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership in architecting complex AI systems, particularly agentic or multi-step LLM workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in transformer-based models, embeddings, retrieval systems, and Retrieval-Augmented Generation (RAG) pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing evaluation frameworks for LLM systems beyond single-turn prompts, including robustness testing and production monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking: ability to design for scalability, latency constraints, cost efficiency, security, and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with modern ML frameworks (e.g., PyTorch, TensorFlow, Hugging Face) and distributed/cloud-based infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence technical direction across teams as a senior individual contributor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong bias toward action — able to prototype rapidly while maintaining production rigor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range\u0026lt;/strong\u0026gt;: $230,000–$300,000 + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5248021008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4486135008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":null,"value_type":"short_text"}],"id":5248021008,"updated_at":"2026-06-08T08:44:18-04:00","requisition_id":"EN-TOR-DZ-SWE-L6","title":"Staff Software Engineer, Backend","company_name":"Cresta","first_published":"2026-06-05T12:47:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We\u0026#39;re seeking a Staff Software Engineer to lead the design and evolution of our backend systems that power Cresta\u0026#39;s AI platform.\u0026amp;nbsp;You\u0026#39;ll architect scalable, distributed systems that enable enterprise AI agents to deliver exceptional\u0026amp;nbsp;customer experiences through voice and digital channels. This role offers the opportunity to shape technical strategy, mentor engineers, and build\u0026amp;nbsp;production systems at the intersection of AI and enterprise software.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is a generic backend engineering hire. Team matching will be conducted during the later stages of the hiring\u0026amp;nbsp;process based on your interests, experience, and team needs. You\u0026#39;ll have the opportunity to explore different team areas\u0026amp;nbsp;and find the best fit for your skills and career goals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architecture \u0026amp;amp; Leadership: Lead the architecture and evolution of large-scale distributed backend systems, driving cross-team technical initiatives from design through production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable Systems Design: Build high-performance, fault-tolerant backend services supporting real-time AI agents, conversation intelligence, and enterprise integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/ML Collaboration: Partner with ML engineers to operationalize AI capabilities, building the runtime infrastructure and orchestration systems that power AI agents at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data \u0026amp;amp; Storage Solutions: Design and optimize data storage and retrieval systems for real-time analytics and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Excellence: Drive continuous improvements in system performance, cost efficiency, and scalability to handle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;high-volume production workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Mentorship: Mentor senior engineers, influence technical roadmap, and raise the bar for engineering quality across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years building scalable backend systems in production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale distributed system architecture with deep understanding of consistency, fault tolerance, state management, and concurrency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in at least one major programming language (Python, Go, Java, C++, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong API design expertise (REST, gRPC) and service-oriented architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with database design and optimization across SQL and NoSQL systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with containerization and orchestration (Kubernetes, Docker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud platform expertise (AWS, GCP, or Azure) with strong security knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer-facing tooling (CLIs, SDKs, testing frameworks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in system reliability, observability, monitoring, and production ownership (including on-call)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills for technical decision-making, cross-functional collaboration, and mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards for code quality, testing, and engineering best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt; Preferred Qualifications: \u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effective use of AI-assisted coding tools (Claude Code, OpenAI Codex, Cursor, etc.) to significantly boost development productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of real-time communication systems, low-latency design, and high-availability architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record with third-party enterprise platform integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Temporal workflow orchestration platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Postgres, ClickHouse, and Elasticsearch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Contact Center as a Service (CCaaS) platforms or contact center systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Real-time voice or streaming media systems background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LLM integration experience (streaming inference, prompt orchestration, RAG)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure-as-code and GitOps workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012890008,"name":"Canada - AB (Remote)","location":"Alberta, Canada","child_ids":[],"parent_id":null},{"id":4012891008,"name":"Canada - BC (Remote)","location":"British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4145763008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4063320008,"location":{"name":"Bucharest, Romania (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"EN-Rom-FS-BE-L4/5","value_type":"short_text"}],"id":4145763008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"ENGROMANIA","title":"Staff Software Engineer, Backend (Bucharest) ","company_name":"Cresta","first_published":"2025-04-08T11:35:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Cresta Insights: As a Staff full-stack engineer, with a backend focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you\u0026#39;ll be instrumental in delivering timely, actionable insights that drive business growth from day one. We\u0026#39;re building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that\u0026#39;s redefining the way businesses connect with their customers!\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Design, implement, and maintain backend services and APIs to support applications.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Build and optimize data storage solutions using\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Postgres\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ClickHouse\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to ensure high performance and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Monitor and troubleshoot performance issues in distributed systems and databases.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Write clean, maintainable, and efficient code following best practices for backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Participate in code reviews, testing, and continuous integration efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ensure security, scalability, and reliability of backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications We Value:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven experience as a\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Backend Engineer\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with a focus on database design and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong expertise in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ClickHouse\u0026lt;/strong\u0026gt;\u0026amp;nbsp;or similar columnar databases for managing large-scale, real-time analytical queries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Hands-on experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for indexing and searching large datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficient in backend programming languages such as\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Go\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience with performance tuning, data modeling, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Excellent communication and teamwork abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Conclusion:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5102480008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4063320008,"location":{"name":"Cluj, Romania (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"EN-Rom-FS-BE-L4/5","value_type":"short_text"}],"id":5102480008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"ENGROMANIA","title":"Staff Software Engineer, Backend (Cluj) ","company_name":"Cresta","first_published":"2026-01-30T04:50:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Cresta Insights: As a Staff full-stack engineer, with a backend focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you\u0026#39;ll be instrumental in delivering timely, actionable insights that drive business growth from day one. We\u0026#39;re building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that\u0026#39;s redefining the way businesses connect with their customers!\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Design, implement, and maintain backend services and APIs to support applications.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Build and optimize data storage solutions using\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Postgres\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ClickHouse\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to ensure high performance and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Monitor and troubleshoot performance issues in distributed systems and databases.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Write clean, maintainable, and efficient code following best practices for backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Participate in code reviews, testing, and continuous integration efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ensure security, scalability, and reliability of backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications We Value:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven experience as a\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Backend Engineer\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with a focus on database design and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong expertise in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ClickHouse\u0026lt;/strong\u0026gt;\u0026amp;nbsp;or similar columnar databases for managing large-scale, real-time analytical queries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Hands-on experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for indexing and searching large datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficient in backend programming languages such as\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Go\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience with performance tuning, data modeling, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Excellent communication and teamwork abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Conclusion:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada.\u0026amp;nbsp;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5030292008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4063320008,"location":{"name":"Iasi, Romania (Hybrid)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Engineering","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"EN-Rom-FS-BE-L4/5","value_type":"short_text"}],"id":5030292008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"ENGROMANIA","title":"Staff Software Engineer, Backend (Iasi) ","company_name":"Cresta","first_published":"2025-12-11T06:46:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;job__description body\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Cresta Insights: As a Staff full-stack engineer, with a backend focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you\u0026#39;ll be instrumental in delivering timely, actionable insights that drive business growth from day one. We\u0026#39;re building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that\u0026#39;s redefining the way businesses connect with their customers!\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Design, implement, and maintain backend services and APIs to support applications.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Build and optimize data storage solutions using\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Postgres\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ClickHouse\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to ensure high performance and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Monitor and troubleshoot performance issues in distributed systems and databases.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Write clean, maintainable, and efficient code following best practices for backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Participate in code reviews, testing, and continuous integration efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ensure security, scalability, and reliability of backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications We Value:\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proven experience as a\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Backend Engineer\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with a focus on database design and system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong expertise in\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;ClickHouse\u0026lt;/strong\u0026gt;\u0026amp;nbsp;or similar columnar databases for managing large-scale, real-time analytical queries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Hands-on experience with\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Elasticsearch\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for indexing and searching large datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Proficient in backend programming languages such as\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Go\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Experience with performance tuning, data modeling, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Excellent communication and teamwork abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Conclusion:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4016180008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4019644008,"name":"Romania (Remote)","location":null,"child_ids":[],"parent_id":4049425008}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4900448008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4331038008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Strategic Sales Director, Australia","value_type":"short_text"}],"id":4900448008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1192","title":"Strategic Sales Director, Australia","company_name":"Cresta","first_published":"2025-08-29T16:08:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;As a Strategic Sales Director you will focus on some of the largest companies in Australia, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the APAC region.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the sales experience while building and managing relationships with key decision-makers and executives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run complex sales cycles from initial contact to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hit your number\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of SaaS software sales experience at an enterprise level\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating, structuring and executing complex enterprise-level agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience leading cross-functional teams through large deal close processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate contractual, technical, and financial value points to customers, including executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills with experience presenting to C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 25%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical benefits designed to fit your stage of life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in Australia, and offer competitive local pay and benefits. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4808773008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4296361008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Strategic Sales Director, East","value_type":"short_text"}],"id":4808773008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"FY26Q3E","title":"Strategic Sales Director, East","company_name":"Cresta","first_published":"2025-07-16T16:30:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Strategic Sales Director\u0026lt;/strong\u0026gt; at Cresta, you will drive revenue growth by leading our largest and most complex sales opportunities. Reporting directly to the RVP of Strategic Sales, you\u0026#39;re a natural hunter—skilled at identifying and closing net-new business, curating pipeline, and building strategic, long-term relationships with executive decision-makers. You’ll have a direct impact on the company’s trajectory by \u0026lt;strong\u0026gt;landing flagship accounts\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;expanding\u0026lt;/strong\u0026gt; our footprint within strategic customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You\u0026#39;ll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a high-quality pipeline of new strategic opportunities through proactive outreach and prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute strategic account plans focused on unlocking new revenue streams and expanding customer value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from initial outreach to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to senior executives at Fortune 500 companies, clearly articulating Cresta’s value proposition and business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success to identify expansion opportunities and drive sustainable growth within existing accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Marketing, and Engineering to influence roadmap and drive customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and drive the overall long-term strategy for the account, aligned to customer business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently meet or exceed quota in a high-growth, performance-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of enterprise SaaS sales experience with a proven track record of hunting and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex sales cycles with C-level stakeholders at Fortune 500 companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to build executive-level relationships and influence strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of value-based selling and building business cases that tie to customer ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and thriving in a fast-paced, early-stage environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills and the ability to lead cross-functional teams toward a shared goal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 25% or more as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $320,000 – $360,000\u0026amp;nbsp;+ Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4888050008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4324962008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Strategic Sales Director, EMEA","value_type":"short_text"}],"id":4888050008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1180","title":"Strategic Sales Director, EMEA","company_name":"Cresta","first_published":"2025-08-15T17:47:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a founding \u0026lt;strong\u0026gt;Strategic Sales Directo\u0026lt;/strong\u0026gt;r you will focus on some of the largest companies in EMEA, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You\u0026#39;ll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the sales experience while building and managing relationships with key decision-makers and executives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run complex sales cycles from initial contact to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and hit your number\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating, structuring and executing complex enterprise-level agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience leading cross-functional teams through large deal close processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate contractual, technical, and financial value points to customers, including C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills with experience presenting to C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 days of vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $215,000 – $230,000 Pound Sterling + Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4049425008,"name":"EMEA (Remote)","location":null,"child_ids":[4012892008,4019644008,4049428008,4049148008,4070041008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4808719008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4296336008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Strategic Sales Director, West","value_type":"short_text"}],"id":4808719008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"FY26Q3","title":"Strategic Sales Director, West","company_name":"Cresta","first_published":"2025-07-16T15:25:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Strategic Sales Director\u0026lt;/strong\u0026gt; at Cresta, you will drive revenue growth by leading our largest and most complex sales opportunities. Reporting directly to the RVP of Strategic Sales, you\u0026#39;re a natural hunter—skilled at identifying and closing net-new business, curating pipeline, and building strategic, long-term relationships with executive decision-makers. You’ll have a direct impact on the company’s trajectory by \u0026lt;strong\u0026gt;landing flagship accounts\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;expanding\u0026lt;/strong\u0026gt; our footprint within strategic customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You\u0026#39;ll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a high-quality pipeline of new strategic opportunities through proactive outreach and prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute strategic account plans focused on unlocking new revenue streams and expanding customer value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from initial outreach to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to senior executives at Fortune 500 companies, clearly articulating Cresta’s value proposition and business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success to identify expansion opportunities and drive sustainable growth within existing accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Marketing, and Engineering to influence roadmap and drive customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and drive the overall long-term strategy for the account, aligned to customer business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently meet or exceed quota in a high-growth, performance-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of enterprise SaaS sales experience with a proven track record of hunting and closing net-new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex sales cycles with C-level stakeholders at Fortune 500 companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to build executive-level relationships and influence strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of value-based selling and building business cases that tie to customer ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and thriving in a fast-paced, early-stage environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills and the ability to lead cross-functional teams toward a shared goal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 25% or more as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTE Range:\u0026lt;/strong\u0026gt; $320,000 – $360,000\u0026amp;nbsp;+ Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5106219008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420876008,"location":{"name":"Australia (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Strategic Solutions Engineer, APAC","value_type":"short_text"}],"id":5106219008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1253","title":"Strategic Solutions Engineer, APAC ","company_name":"Cresta","first_published":"2026-02-02T17:31:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic Solutions Engineer you will partner with a Sales Director to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Sales Directors to discover and understand the prospect\u0026#39;s situation and the challenges that they are experiencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery calls with prospective customers\u0026amp;nbsp; \u0026amp;amp; internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption during proof of values by training individual managers and users on the Cresta solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run ROI workshops to translate our solution into a financial business case proposal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback to product management about the successes and failures in the field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in a customer facing role, and 1-3 years of experience in a technical pre-sales role selling to large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience of working with Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable work ethic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy, enthusiasm and thoughtfulness in everything you doLearn new technology quickly and find it easy to explain technological solutions in terms of business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of \u0026lt;a href=\u0026quot;http://salesforce.com/\u0026quot;\u0026gt;Salesforce.com\u0026lt;/a\u0026gt;, contact center technologies a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You embody our core Operating Principles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical benefits designed to fit your stage of life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in Australia, and offer competitive local pay and benefits. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4015126008,"name":"APAC (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4985070008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4367641008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Strategic Solutions Engineer, East","value_type":"short_text"}],"id":4985070008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1211","title":"Strategic Solutions Engineer, East ","company_name":"Cresta","first_published":"2025-11-11T19:07:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Strategic Solutions Engineer\u0026lt;/strong\u0026gt;, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.\u0026lt;/p\u0026gt;\nYou’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of \u0026lt;strong\u0026gt;LLMs\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;SLMs\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;real-time AI assistance\u0026lt;/strong\u0026gt;. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design and communicate complex solutions clearly to both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner and self-starter who thrives in high-growth, high-collaboration environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You embody our core Operating Principles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; $180,000–$205,000 + variable \u0026amp;amp; Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/4983651008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4366944008,"location":{"name":"United States (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Strategic Solutions Engineer, West","value_type":"short_text"}],"id":4983651008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"SA1210","title":"Strategic Solutions Engineer, West","company_name":"Cresta","first_published":"2025-11-10T18:46:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Strategic Solutions Engineer\u0026lt;/strong\u0026gt;, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.\u0026lt;/p\u0026gt;\nYou’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of \u0026lt;strong\u0026gt;LLMs\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;SLMs\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;real-time AI assistance\u0026lt;/strong\u0026gt;. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design and communicate complex solutions clearly to both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner and self-starter who thrives in high-growth, high-collaboration environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You embody our core Operating Principles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a comprehensive and people-first benefits package to support you at work and in life:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive medical, dental, and vision coverage with plans to fit you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO to take the time you need, when you need it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave for all new parents welcoming a new child\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement savings plan to help you plan for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote work setup budget to help you create a productive home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly wellness and communication stipend to keep you connected and balanced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-office meal program and commuter benefits provided for onsite employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation at Cresta\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; $175,000–$205,000 + variable \u0026amp;amp; Offers Equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5115161008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4425632008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Talent Acquisition","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"Technical Recruiter","value_type":"short_text"}],"id":5115161008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"TA-TOR-DM-Recruiter","title":"Technical Recruiter","company_name":"Cresta","first_published":"2026-02-10T09:53:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you ready to help build the future of Cresta’s Technical Teams? Do you love shaping and building Talent Acquisition practices while achieving ambitious hiring goals? Cresta is hiring a Global Full Stack Technical Recruiter to help us attract, engage, and inspire future members of Cresta’s team. This role will focus heavily on building our Engineering pipeline to drive Cresta’s product roadmap and future innovation. You will drive the full life-cycle recruiting process while collaborating with the People team and hiring teams to build and improve our Talent Acquisition foundational practices and systems. You’ll work cross-functionally to build a diverse team of talented, driven people who accomplish amazing things together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in the greater Toronto, Canada region and is a hybrid arrangement.\u0026amp;nbsp; We are globally distributed and you must be willing to flex across multiple timezones partnering with hiring teams across Canada, California, Germany, Romania and Australia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive global recruiting process for engineering and technical talent, inclusive of campus hiring up through highly experienced engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full cycle recruiting operation, including job promotion, sourcing, outreach, interview operations, and closing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver innovative recruitment strategies to attract diverse talent across geos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner and cultivate strong relationships with key stakeholders, including the executive team and direct hiring managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect with hiring teams to understand talent profiles, share insights on the talent/market landscape, and inform sourcing strategies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and maintain the health of our pipelines, and share timely updates with internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure an exceptional candidate experience through effective communication and follow-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve hiring goals within desired timeframes while maintaining high-quality outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify the opportunities to improve the end-to-end hiring process and execute the improvements with teams and within the system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage engineering event strategy to increase brand awareness and talent pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain ATS database hygiene, including inbound application review, and provide regular pipeline updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize our internal systems to deliver reporting and insights into recruitment metrics, pipeline health, and improve performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications we value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience managing full-lifecycle recruitment across various technical roles and experience levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in hiring an elite team with a very high bar, and experience in negotiating and closing deals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong presence in the local tech talent community and bring talent insights related to the competitive landscape forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a fast-paced, dynamic work environment with the ability to prioritize multiple stakeholders while delivering against ambitious hiring goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building partnerships with hiring managers and taking on a talent advisor role with the ability to influence decisions and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills with stakeholders and all levels of management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimist and resourceful problem solver, with an ability to adjust strategy and actions in a fast-moving business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You seek to understand and improve the efficacy of your work and talent processes by analyzing data and identifying and deploying improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using/managing ATS workflows and being vigilant about keeping a clean database.\u0026amp;nbsp; Experience with Greenhouse is a bonus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree and or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly Health \u0026amp;amp; Wellness allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home office stipend to help you succeed in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch reimbursement for in-office employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO: 3 weeks in Canada\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conclusion:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.\u0026amp;nbsp;Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresra.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4016186008,"name":"HR","child_ids":[],"parent_id":null}],"offices":[{"id":4012889008,"name":"Canada - ON (Remote)","location":"Ontario, Canada","child_ids":[],"parent_id":null},{"id":4012893008,"name":"US (Remote)","location":null,"child_ids":[4066528008,4066527008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/cresta/jobs/5168505008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4450652008,"location":{"name":"United Kingdom (Remote)"},"metadata":[{"id":4454832008,"name":"Employment Type","value":"Full-time","value_type":"single_select"},{"id":4474448008,"name":"External Department Name","value":"Sales","value_type":"long_text"},{"id":4489283008,"name":"External Job Title","value":"VP of Partnerships, EMEA","value_type":"short_text"}],"id":5168505008,"updated_at":"2026-06-02T17:58:46-04:00","requisition_id":"BD1008","title":"VP of Partnerships, EMEA","company_name":"Cresta","first_published":"2026-04-13T21:32:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/pingwu/\u0026quot;\u0026gt;Ping Wu\u0026lt;/a\u0026gt;, founded and led Google\u0026#39;s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;The VP of Partnerships, EMEA based in the United Kingdom will be responsible for defining and executing Cresta’s partnerships strategy across the EMEA region as a senior individual contributor. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Cresta’s enterprise footprint, and drive revenue growth through partner resell and co-sell motions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This senior leader will develop deep insight into regional market dynamics and build the foundational partner ecosystem across system integrators, resellers, BPOs, and technology partners. While this role does not include formal people management, it carries significant ownership and influence, requiring close collaboration with Sales, Product, Marketing, and Customer Success teams globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success will be measured by partner-sourced and partner-influenced revenue, new logo acquisition, expansion of product usage through partners, and the establishment of scalable partnership models that can be operationalized as the business grows.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Partnership Strategy \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the EMEA partnerships strategy in alignment with Cresta’s global objectives and regional go-to-market plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritize, and secure strategic partnerships across system integrators, channel partners, BPOs, and complementary technology providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish repeatable partnership structures, playbooks, and success metrics that can scale over time\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Channel \u0026amp;amp; Revenue Impact\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive partner-sourced and partner-influenced pipeline and revenue through direct execution of partner-led deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with regional and global Sales teams to integrate partners into account planning, co-selling, and deal execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support partners in positioning, selling, and delivering Cresta’s solutions, including joint value propositions and customer use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and report on partner-related pipeline, deal progression, and revenue outcomes in the EMEA region\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Strategic Business Development\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personally lead high-value partnership discussions and complex commercial negotiations from inception through contract execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new routes-to-market and market entry opportunities via partnerships in both established and emerging EMEA geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for strategic partners in the region, managing executive-level relationships and ongoing collaboration\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product and Engineering to represent partner and market feedback, influencing roadmap and integration priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing to develop joint go-to-market initiatives, partner messaging, and demand-generation activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Customer Success and Services teams to ensure successful partner-led deployments and long-term customer outcomes\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership \u0026amp;amp; Market Presence\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent Cresta as a senior partnerships leader in the EMEA region with partners, customers, and at industry events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of competitive dynamics, buyer trends, and ecosystem shifts across the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic input to global partnerships leadership on regional insights and growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications We Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;15+ years\u0026lt;/strong\u0026gt; of experience in partnerships, business development, alliances, or enterprise sales within SaaS, AI, or enterprise software companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of \u0026lt;strong\u0026gt;personally sourcing, structuring, and closing strategic partnerships\u0026lt;/strong\u0026gt; that drive revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating as a \u0026lt;strong\u0026gt;senior individual contributor\u0026lt;/strong\u0026gt; with high ownership and autonomy in fast-growing or early-stage companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner-led go-to-market models, including system integrators, resellers, and co-sell motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work effectively with \u0026lt;strong\u0026gt;C-level executives\u0026lt;/strong\u0026gt; at partner and customer organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with the ability to translate market insight into executable partnership initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly self-directed, hands-on, and comfortable operating in ambiguous, fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with EMEA enterprise markets and cultural nuances (regional experience strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to roll up sleeves and do what it takes to drive results without formal team authority\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We offer Cresta employees a variety of medical benefits designed to fit your stage of life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation time to promote a healthy work-life blend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave to support you and your family\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in London, and offer competitive local pay and benefits. Your recruiter can provide further details.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\u0026#39; personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.\u0026amp;nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to \u0026lt;a href=\u0026quot;mailto:recruiting@cresta.ai\u0026quot;\u0026gt;recruiting@cresta.ai\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4016189008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4049425008,"name":"EMEA (Remote)","location":null,"child_ids":[4012892008,4019644008,4049428008,4049148008,4070041008],"parent_id":null}]}],"meta":{"total":117}}