{"jobs":[{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7961751","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456856,"location":{"name":"Orlando, FL | Hybrid"},"metadata":null,"id":7961751,"updated_at":"2026-05-29T12:07:10-04:00","requisition_id":"1856","title":"Customer Care Specialist (Cost Management)","company_name":"Christian Care Ministry","first_published":"2026-05-29T12:07:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $17.31 to $22.36\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s work location, skills/abilities, experience, and education.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested applicants must be willing and able to work onsite minimum 4 times per week in our Orlando, FL office.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Medi-Share differs from traditional insurance by emphasizing faith-based values and affordability. The Cost Management team aims to improve program sustainability by coordinating provisions, collecting medical records, and conducting cost steerage and bill audits, resulting in over $90 million saved annually. We strive to reduce stress for our members during critical healthcare situations so they can focus on their families.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;In this position, the Customer Care Specialist (Cost Management Associate) manages a large caseload according to set processes across various work queues, such as medical records, administrative tasks, forms, files, refunds, and communication queues. The role involves communicating effectively with members and healthcare providers through phone calls, emails, and faxes.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary point of contact with members in obtaining authorizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with providers to obtain refunds on inaccurately shared bills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle multiple cases and document appropriate notes \u0026amp;amp; status in required billing system (i.e. SalesForce, CSI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review reports to determine if cases need to be opened and worked by other internal team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess cases within queues, sending them to appropriate areas to work/review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep leadership informed of high risk/high dollar cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer to pray with providers and members on every call\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;Ability to quickly learn, pivot, and apply process changes as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Critical Thinking \u0026amp;amp; Problem Solving: \u0026lt;/strong\u0026gt;Ability to diagnose complex problems and issues providing multiple, viable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Interpersonal \u0026amp;amp; Communication Skills: \u0026lt;/strong\u0026gt;Ability to effectively communicate in verbal and written form. Must align all communication with the mission, vision, and values at CCM. Must be able to foster good relationships with co-workers and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reading Comprehension: \u0026lt;/strong\u0026gt;Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mathematical Skills: \u0026lt;/strong\u0026gt;Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Computer Skills:\u0026lt;/strong\u0026gt; Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 35 words per minute, ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Word, and Outlook).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time Management Skills:\u0026lt;/strong\u0026gt; Possesses a strong sense of prioritization and can organize the day accordingly. Ability to work effectively without supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Task Oriented: \u0026lt;/strong\u0026gt;Self-motivated to complete tasks / meet objectives, often independently, and without getting distracted.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborates:\u0026lt;/strong\u0026gt; Builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal and external customer interaction to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nimble Learning:\u0026lt;/strong\u0026gt; Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drives Results:\u0026lt;/strong\u0026gt; Consistently achieves results, even under tough circumstances and tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reasoning Ability: \u0026lt;/strong\u0026gt;Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thoroughness:\u0026lt;/strong\u0026gt; Ensures information is complete, accurate, and follows the guidelines put in place for each task.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Member First:\u0026lt;/strong\u0026gt; Exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.\u0026amp;nbsp; This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.\u0026amp;nbsp; Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Humble:\u0026lt;/strong\u0026gt; Demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hungry: \u0026lt;/strong\u0026gt;Exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smart:\u0026lt;/strong\u0026gt; Shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High school diploma/GED (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years administrative and/or phone-based customer service experience (required) with medical office experience reading medical records and/or medical billing (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a healthcare payer or healthcare organization (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has no supervisory responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":54407,"name":"Cost Management","child_ids":[],"parent_id":null}],"offices":[{"id":87457,"name":"Melbourne, FL - Hybrid","location":"Melbourne, Florida, United States","child_ids":[],"parent_id":null},{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":218985,"name":"Orlando, FL - Hybrid","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7961749","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456856,"location":{"name":"Melbourne, FL | Hybrid"},"metadata":null,"id":7961749,"updated_at":"2026-05-29T12:07:09-04:00","requisition_id":"1856","title":"Customer Care Specialist (Cost Management)","company_name":"Christian Care Ministry","first_published":"2026-05-29T12:07:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $17.31 to $22.36\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s work location, skills/abilities, experience, and education.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested applicants must be willing and able to work onsite minimum 4 times per week in our Melbourne, FL office.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Medi-Share differs from traditional insurance by emphasizing faith-based values and affordability. The Cost Management team aims to improve program sustainability by coordinating provisions, collecting medical records, and conducting cost steerage and bill audits, resulting in over $90 million saved annually. We strive to reduce stress for our members during critical healthcare situations so they can focus on their families.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;In this position, the Customer Care Specialist (Cost Management Associate) manages a large caseload according to set processes across various work queues, such as medical records, administrative tasks, forms, files, refunds, and communication queues. The role involves communicating effectively with members and healthcare providers through phone calls, emails, and faxes.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary point of contact with members in obtaining authorizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with providers to obtain refunds on inaccurately shared bills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle multiple cases and document appropriate notes \u0026amp;amp; status in required billing system (i.e. SalesForce, CSI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review reports to determine if cases need to be opened and worked by other internal team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess cases within queues, sending them to appropriate areas to work/review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep leadership informed of high risk/high dollar cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer to pray with providers and members on every call\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;Ability to quickly learn, pivot, and apply process changes as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Critical Thinking \u0026amp;amp; Problem Solving: \u0026lt;/strong\u0026gt;Ability to diagnose complex problems and issues providing multiple, viable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Interpersonal \u0026amp;amp; Communication Skills: \u0026lt;/strong\u0026gt;Ability to effectively communicate in verbal and written form. Must align all communication with the mission, vision, and values at CCM. Must be able to foster good relationships with co-workers and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reading Comprehension: \u0026lt;/strong\u0026gt;Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mathematical Skills: \u0026lt;/strong\u0026gt;Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Computer Skills:\u0026lt;/strong\u0026gt; Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 35 words per minute, ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Word, and Outlook).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time Management Skills:\u0026lt;/strong\u0026gt; Possesses a strong sense of prioritization and can organize the day accordingly. Ability to work effectively without supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Task Oriented: \u0026lt;/strong\u0026gt;Self-motivated to complete tasks / meet objectives, often independently, and without getting distracted.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborates:\u0026lt;/strong\u0026gt; Builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal and external customer interaction to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nimble Learning:\u0026lt;/strong\u0026gt; Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drives Results:\u0026lt;/strong\u0026gt; Consistently achieves results, even under tough circumstances and tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reasoning Ability: \u0026lt;/strong\u0026gt;Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thoroughness:\u0026lt;/strong\u0026gt; Ensures information is complete, accurate, and follows the guidelines put in place for each task.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Member First:\u0026lt;/strong\u0026gt; Exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.\u0026amp;nbsp; This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.\u0026amp;nbsp; Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Humble:\u0026lt;/strong\u0026gt; Demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hungry: \u0026lt;/strong\u0026gt;Exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smart:\u0026lt;/strong\u0026gt; Shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High school diploma/GED (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years administrative and/or phone-based customer service experience (required) with medical office experience reading medical records and/or medical billing (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a healthcare payer or healthcare organization (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has no supervisory responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":54407,"name":"Cost Management","child_ids":[],"parent_id":null}],"offices":[{"id":87457,"name":"Melbourne, FL - Hybrid","location":"Melbourne, Florida, United States","child_ids":[],"parent_id":null},{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":218985,"name":"Orlando, FL - Hybrid","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7930330","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445954,"location":{"name":"Melbourne, FL"},"metadata":null,"id":7930330,"updated_at":"2026-05-26T17:53:05-04:00","requisition_id":"1852","title":"Customer Service Advocate","company_name":"Christian Care Ministry","first_published":"2026-05-18T08:16:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Now hiring Customer Service Advocates for a target start date of July 27th, 2026!\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The starting rate for this role is $19.65 per hour\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours are between 8am and 7pm ET, Monday through Friday.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Customer Service Advocates (CSAs) are a\u0026amp;nbsp;trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines,\u0026amp;nbsp;provisions of the program, technical challenges, medical bills, and more.\u0026amp;nbsp;CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting and resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with a high sense of urgency with all medical service providers and program members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showing compassion and understanding to customers in need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meeting monthly service objectives as outlined by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embracing any additional training, development, or special assignments with optimism\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhering to company rules and policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offering prayer to all members and providers at every appropriate opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oral and written communication expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typing speed of 30 wpm or more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reading and interpreting documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong multi-tasking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking and problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applying understanding to carry out instruction furnished in written, oral, or diagram form\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working with two computer monitors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of computer hardware and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining strict adherence to scheduled tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Staying connected in a remote environment using multiple communications channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing a database system including how to update fields\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures Accountability - Holding self and others accountable to meet commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.\u0026amp;nbsp; This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.\u0026amp;nbsp; Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Two years high volume contact center experience \u0026lt;em\u0026gt;preferred\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience in healthcare, insurance or medical billing \u0026lt;em\u0026gt;preferred\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has no supervisory responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":26396,"name":"Contact Center","child_ids":[],"parent_id":null}],"offices":[{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7930196","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445909,"location":{"name":"Orlando, FL"},"metadata":null,"id":7930196,"updated_at":"2026-05-26T17:51:13-04:00","requisition_id":"1851","title":"Customer Service Advocate","company_name":"Christian Care Ministry","first_published":"2026-05-18T08:15:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Now hiring Customer Service Advocates for a target start date of July 27th, 2026!\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The starting rate for this role is $19.65 per hour\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested candidates must be willing and able to work onsite full-time in our Orlando, FL office. Hours are 9:30 am and 6 pm ET, Monday through Friday.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Customer Service Advocates (CSAs) are a\u0026amp;nbsp;trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines,\u0026amp;nbsp;provisions of the program, technical challenges, medical bills, and more.\u0026amp;nbsp;CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting and resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with a high sense of urgency with all medical service providers and program members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showing compassion and understanding to customers in need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meeting monthly service objectives as outlined by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embracing any additional training, development, or special assignments with optimism\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhering to company rules and policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offering prayer to all members and providers at every appropriate opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oral and written communication expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typing speed of 30 wpm or more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reading and interpreting documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong multi-tasking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking and problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applying understanding to carry out instruction furnished in written, oral, or diagram form\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working with two computer monitors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of computer hardware and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining strict adherence to scheduled tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Staying connected in a remote environment using multiple communications channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing a database system including how to update fields\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures Accountability - Holding self and others accountable to meet commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.\u0026amp;nbsp; This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.\u0026amp;nbsp; Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Two years high volume contact center experience \u0026lt;em\u0026gt;preferred\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience in healthcare, insurance or medical billing \u0026lt;em\u0026gt;preferred\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has no supervisory responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":26396,"name":"Contact Center","child_ids":[],"parent_id":null}],"offices":[{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7953742","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453328,"location":{"name":"Orlando, FL | Melbourne, FL"},"metadata":null,"id":7953742,"updated_at":"2026-05-26T15:51:28-04:00","requisition_id":"1854","title":"Director, Information Security","company_name":"Christian Care Ministry","first_published":"2026-05-26T15:51:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $136,000 - $196,500\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s work location, skills/abilities, experience, and education.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested applicants must be willing and able to work onsite full-time in either our Orlando, FL or Melbourne, FL office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The \u0026lt;em\u0026gt;Director, Information Security\u0026lt;/em\u0026gt; will lead the vision, strategy, and execution of a comprehensive security program for Christian Care Ministry (CCM), that safeguards a complex, hybrid technology environment while enabling innovation across the organization. This position will play a pivotal role in shaping secure AI adoption across the organization —including Agentic AI—and advising executive leadership and the Board on risk, compliance, and emerging threats. This role will partner closely with key stakeholders across the organization, not just IT leadership, and provides a unique opportunity to blend strategic influence while not losing the daily, hands-on skillset. CCM desires to build a culture of security excellence, and this role affords the challenge to build, lead, and modernize a mission-driven security function within a faith-based organization.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain IT Security Roadmap, including timelines and budgets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the IT Security plans for Artificial Intelligence, including Agentic AI for software development and business process automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide IT Security expertise for, and actively participate in, the AI Oversight Committee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, design, develop, and implement Information Security policies and practices across all aspects of the company’s hybrid infrastructure environment using common security tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team of Information Security professionals to drive vision, goals, and objectives\u0026amp;nbsp;including managing staffing, performance, and budgets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain IT Compliance and Information Security framework, information\u0026amp;nbsp;security and risk management policies, standards, and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular security monitoring and reporting to ensure adequate security\u0026amp;nbsp;defenses, systems, and settings are in place to protect against intrusion, theft,\u0026amp;nbsp;destruction, or misuse of company information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and execute proactive information security consulting to the business\u0026amp;nbsp;and IT teams covering cyber security, management of electronic data, network\u0026amp;nbsp;architecture, and access management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead security incident response process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strictly adhere to, and enforce system security policies and follow all company\u0026amp;nbsp;standards. Must comply with applicable laws and regulations, including but not limited\u0026amp;nbsp;to: banking laws, PCI/PHI, and HIPAA regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor internal control systems to ensure that appropriate information access levels\u0026amp;nbsp;are maintained. Perform security audits on software, networks, and hybrid environments (on-premises, public cloud, private cloud, SaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform information security risk analysis and periodic information system activity\u0026amp;nbsp;reviews for information security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain an executive scorecard based on IT organization OKRs for IT Security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead all IT Security audit responses, management responses, and action plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide input (Board-ready) to CIO for Board presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work as part of a multidisciplinary team and collaborate with those in different disciplines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced skill in administering data security programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced skill in disaster recovery planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of interpersonal and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge with security implications of cloud-based information systems and experience driving transformational change within cloud-based, secure environments with control systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with the security needs and compliance requirements of financial and healthcare institutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in deploying and operating the following tools: CrowdStrike, Knowbe4, Qualys, Rapid7, Orca, ThreatLocker, Thycotic, Trend Micro Email Security, Directory Synchronization Tool, Trend Micro Full Disk Encryption, Pentera, Immersive Labs, or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal effectively with problems involving several variables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skill – ability to coach, train, manage performance, budget plan, and manage staffing in a way that contributes to a high performing and cohesive team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Courage\u0026lt;/strong\u0026gt; – ability to have tough conversations and deliver accurate advice and decisions regardless of risk or potential criticism\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy\u0026lt;/strong\u0026gt; – anticipates and adopts innovations in business-building digital and technology applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Member First\u0026lt;/strong\u0026gt; – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. \u0026amp;nbsp;Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Humble\u0026lt;/strong\u0026gt; – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hungry\u0026lt;/strong\u0026gt; – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smart\u0026lt;/strong\u0026gt; – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Systems, Cyber Security or closely related field with 8+ years of progressive experience \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;, preferably in a healthcare payer or financial services organization of similar size or larger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years’ experience working with IT guidelines and requirements compliant with at least two of the following - HIPAA, PCI-DSS, HITRUST, SOC 1/2/3 \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior supervisory experience leading IT security professionals \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has supervisory responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Tuition Reimbursement Program\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":25492,"name":"Information Technology","child_ids":[],"parent_id":null}],"offices":[{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7601925","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3358473,"location":{"name":"Orlando, FL | Remote - any eligible state"},"metadata":null,"id":7601925,"updated_at":"2026-05-12T16:00:41-04:00","requisition_id":"1830","title":"Principal Software Solutions Architect","company_name":"Christian Care Ministry","first_published":"2026-02-20T08:01:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $133,500.00 - $193,000.00.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s work location, skills/abilities, experience, and education.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This is a fully remote-eligible position, but only in select states. Interested applicants must be residing in, or willing to relocate to, one of the following states in order to be considered:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV. \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Ideally, we find a candidate who would be willing and able to work onsite in either our Orlando, FL or Melbourne, FL office. Relocation assistance is on the table for candidates willing to relocate in order to work onsite in either of our physical locations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The Principal Software Solutions Architect (PSA) leads technology solution design efforts within one of Christian Care Ministry’s domain pillars, following the CCM SDLC process. The PSA acts as the bridge between non-IT stakeholders and the software development staff, crafting technology and feature roadmaps, delivering requirement specifications, establishing architectural standards and working directly with the software delivery team to ensure quality development and release of features. The PSA coordinates with our project managers to ensuring organizational alignment in terms of timelines, commitments, and status.\u0026amp;nbsp; The development projects are critical, high value initiatives that are part of a larger enterprise IT strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;During the project design efforts, the Principal Solutions Architect leads the team of Architects and UX Research/Designers, and partners with PMO, IT Infrastructure, Production Operations, and Security/Compliance teams, to design solutions that will be implemented by CCM IT Delivery teams, in order to provide efficient, value-based services to CCM Internal Users and to CCM Members. Additionally, PSA works closely with the manager of Design and Architecture to ensure the successful realization of the enterprise architecture roadmap and strategy. This includes providing input into the enterprise architecture, representing the PSA’s domain pillar.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The Principal Solutions Architect – with a background in the various technologies and stacks (JavaScript/NodeJS/ExpressJs/React/Postgres, Salesforce/Lightning Web Components OSS, .NET/SQL Server, Web Services) – works on the solution design related to various elements of CCM’s platforms, and will address business/user impact, application integration, data integration and migration, security, networking, deployment, and user access. They will also conduct requirements-gathering from end users, stakeholders, and other SMEs.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The Principal Solutions Architect is a key technical leader within our organization, mentoring Senior Solutions Architects and software developers in architecture, technology, and leadership. Because of the nature of the core projects that this person will be working on, prior industry experience in designing and building solutions for \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;banking\u0026lt;/span\u0026gt;, \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;billing\u0026lt;/span\u0026gt;, or \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;payments processing\u0026lt;/span\u0026gt; is \u0026lt;strong\u0026gt;required\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Craft software feature roadmaps balancing stakeholder feature delivery with architectural improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate requirements into end user / stakeholder readable Functional Design documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as technical design liaison with PMO, Client, Vendor Partners, and other technology teams (take the specifications from the customers to the engineers, because you’re a people person)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Properly scope, design, and size project delivery efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide direction and guidance on the solution architecture to the IT Delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make technical trade-offs to balance competing concerns (such as usability, scalability, data integrity, performance, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as Product Owner for Agile Software Delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Design and Sprint sessions following Scrum methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage time effectively, communicating project status accurately to Project Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply architectural and engineering concepts to design solutions that meet CCM’s standards for scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design within the enterprise architecture framework, adhering to architecture principles, modeling and design standards, reference architectures, and design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Manager of Design and Architecture to design reference architectures and roadmaps to best align with business strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor Senior Solutions Architects and software developers in architecture, technology, software development practices, and leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate leadership by taking initiative in team building, influencing, conflict management, and problem resolution to facilitate success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support vendor evaluations; responsible for providing recommendations and assessment scoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate across the IT organization (networking, security, interfaces, etc.) to identify non-functional requirements that would not be clear to the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the sourcing of new solutions to help generate improvements to processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Introduce, develop, and maintain tools, practices, and processes to help the organization scale, design best-in-class architecture, and develop test and release automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain technical standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform all job functions consistent with CCM policies and procedures, including those which govern handling PHI and PII\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of Christian Care Ministry’s beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct experience in building and managing complex solutions based on Cloud technologies; including private, public, and/or hybrid cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in the software development life cycle best practices, including coding standards, code reviews, source control management, QA, Database architecture, build processes, testing, deployment, and the management of technical debt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on full stack application development experience that includes experience across languages and projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of platforms (Node/Express/React Stack/Salesforce/.NET), cloud technologies (Heroku, AWS S3), Integration (ESB, MuleSoft, Express Gateway), Data (PostgreSQL, MS SQL), Message Queueing and Pub/Sub (RabbitMQ, Temporal), network, infrastructure, web application security, business process modeling and collaboration tools (Jira, MS Teams, Confluence)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence – the ability to effectively communicate with and influence individuals at the C-Suite level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly adapt to different working environments, build relationships, and be able to lead teams efficiently for success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced environment, multi-project environment, meeting commitments and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in understanding business needs (including drawing out those unstated), and then meeting them with technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead assessment of development budgets and schedules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain fast pace, adequately consider alternatives, make tough calls, foster great teamwork, and have fun\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicates effectively\u0026amp;nbsp;-\u0026amp;nbsp;Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages complexity\u0026amp;nbsp;-\u0026amp;nbsp;Making sense of complex, high quantity,\u0026amp;nbsp;and sometimes contradictory information to effectively solve problems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focus\u0026amp;nbsp;-\u0026amp;nbsp;Building strong customer relationships and delivering customer-centric solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech savvy\u0026amp;nbsp;-\u0026amp;nbsp;Anticipating\u0026amp;nbsp;and adopting innovations in business-building digital technology applications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimizes\u0026amp;nbsp;work processes\u0026amp;nbsp;-\u0026amp;nbsp;Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Member First\u0026lt;/strong\u0026gt; – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. \u0026amp;nbsp;This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. \u0026amp;nbsp;Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Humble\u0026lt;/strong\u0026gt; – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hungry\u0026lt;/strong\u0026gt; – exhibits initiative, perseverance, and commitment to serving God through excellence. \u0026amp;nbsp;Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smart\u0026lt;/strong\u0026gt; – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, information systems, engineering or closely related field with 10+ years’ experience in software design and implementation of complex IT projects \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressively increasing leadership responsibility in a directly related area, during which both professional and management capability have been demonstrated \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with domain-driven software architecture, system integration, software development, and data modeling \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software solution architecture experience in a healthcare payer OR financial services organization \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior industry experience in designing and building solutions for banking, billing, or payments processing \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile software development experience \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt; (certified Product Owner \u0026lt;em\u0026gt;preferred\u0026lt;/em\u0026gt;)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree \u0026lt;em\u0026gt;preferred \u0026lt;/em\u0026gt;– either in technology or business (MBA)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has no supervisory responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Tuition Reimbursement Program\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":25492,"name":"Information Technology","child_ids":[],"parent_id":null}],"offices":[{"id":87457,"name":"Melbourne, FL - Hybrid","location":"Melbourne, Florida, United States","child_ids":[],"parent_id":null},{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":218985,"name":"Orlando, FL - Hybrid","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":57032,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=2205896","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":1356602,"location":{"name":"Melbourne, FL"},"metadata":null,"id":2205896,"updated_at":"2025-12-08T08:39:27-05:00","requisition_id":"969","title":"Resume Dropbox","company_name":"Christian Care Ministry","first_published":"2020-06-03T13:59:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in working for Christian Care Ministry (CCM) but didn’t see the right opportunity on our careers page? Please fill out the following application below to submit your resume. This will allow us to keep your information on file \u0026amp;amp; keep you in mind for any future opportunities.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We try to fill most of our job openings in the central Florida locale, with employees located within a commutable distance of our headquarters - situated in Melbourne, FL. Depending on the nature of the role/department, from time to time we may offer remote opportunities as well - in select states. The states that we employ in are: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Christian Care Ministry is a community of Christians that requires its employees to share its Christian religious beliefs and practices. CCM complies with all anti-discrimination laws applicable to religious employers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Christian Care Ministry agrees to our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith\u0026lt;/a\u0026gt; which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives, Pay, and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employees are eligible to receive annual incentive pay based on individual and organizational performance.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid time off (PTO), paid holidays, and paid volunteer days\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Healthcare\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental/Vision plans\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Life \u0026amp;amp; Disability plans\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, \u0026amp;amp; Hospital plans\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Professional development\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Weekly chapel service and prayer times\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Onsite \u0026amp;amp; Virtual fitness classes\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Wellness Rewards \u0026amp;amp; Programs\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":34612,"name":"Human Resources","child_ids":[69022],"parent_id":null}],"offices":[{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":57032,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7901587","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3435369,"location":{"name":"Melbourne, FL |  Hybrid"},"metadata":null,"id":7901587,"updated_at":"2026-05-28T11:44:07-04:00","requisition_id":"1848","title":"Senior Accountant","company_name":"Christian Care Ministry","first_published":"2026-05-07T18:02:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $66,500 to $90,500\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s work location, skills/abilities, experience, and education.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested applicants must be willing and able to work onsite minimum 4 times per week in our Melbourne, FL office.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The Senior Accountant provides oversight and leadership to the accounts payable team while\u0026amp;nbsp;supporting the accounting function of Christian Care Ministry (CCM) and the programs the\u0026amp;nbsp;ministry administers. This role will be responsible for month-end financial close duties,\u0026amp;nbsp;including bank account and balance sheet reconciliations, general ledger analysis, fixed assets,\u0026amp;nbsp;expense amortization, and department budget variance analysis.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze and reconcile complex bank accounts and investigate outstanding items to\u0026amp;nbsp;ensure timely adjustments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze asset, liability, and capital accounts by compiling electronic data and required documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and distribute the daily cash balance report to Finance leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the preparation of budget and special reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly/year-to-date budget vs. actual analysis for assigned departments -\u0026amp;nbsp;acting as liaison between departmental owners and the finance department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain fixed assets schedule, posting monthly depreciation and reconciling balances\u0026amp;nbsp;in a fixed asset module to balance sheet accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain prepaid expense amortization schedules and reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and post journal entries and accruals as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify accuracy of new vendors created by non-AP staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze, prioritize, and code invoices and expense vouchers for accuracy and payment\u0026amp;nbsp;eligibility to ensure timely payments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship, coaching and leadership support of accounts payable team\u0026amp;nbsp;members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconcile executive credit card charges in Concur monthly as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform general ledger analysis to summarize the composition of each account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare annual IRS 1099 reporting for contract labor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process monthly expense reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with audit preparation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel and computer skills: ability to access, maintain, and effectively manage\u0026amp;nbsp;data in an RFP system. Ability to download large amounts of data and perform pivot\u0026amp;nbsp;table analysis in Excel. Identify and resolve issues in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with AP and expense software such as NetSuite or Bill.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to respond promptly to department needs and meeting commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accounting skills – ability to maintain accurate financial reports, pay bills, maintain\u0026amp;nbsp;vendor tax and billing records, and run accurate and timely reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and plan work activities and use time efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated accuracy and thoroughness in work, as well as monitor work to ensure\u0026amp;nbsp;quality. Ability to apply feedback to improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skill – ability to provide coaching and constructive feedback to team\u0026amp;nbsp;members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to changes in the work environment, manage competing demands and\u0026amp;nbsp;deal with frequent change, delays, or unexpected events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to follow instructions and the accounting policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independent Critical Thinking – accountable with strong decision making, business\u0026amp;nbsp;insight, and financial acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Member First\u0026lt;/strong\u0026gt; – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Humble\u0026lt;/strong\u0026gt; – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hungry\u0026lt;/strong\u0026gt; – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smart\u0026lt;/strong\u0026gt; – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Bachelor’s degree in accounting or related field with prior accounting and accounts\u0026amp;nbsp;payable experience in a corporate environment required, preferably in a financial\u0026amp;nbsp;services or healthcare payer industry\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;2+ years of experience as a Senior Accountant (Preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;2+ years of experience in an accounts payable role; preferably in a leadership role within\u0026amp;nbsp;a similar size and type of organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has no supervisory responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Tuition Reimbursement Program\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":25489,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":87457,"name":"Melbourne, FL - Hybrid","location":"Melbourne, Florida, United States","child_ids":[],"parent_id":null},{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7753622","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375637,"location":{"name":"Melbourne, FL"},"metadata":null,"id":7753622,"updated_at":"2026-05-29T12:12:45-04:00","requisition_id":"1839","title":"Supervisor, Contact Center","company_name":"Christian Care Ministry","first_published":"2026-03-26T14:59:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $53,000 - $72,500\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s skills/abilities, experience, and education.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Hours are 10 am to 7 pm ET, Monday through Friday.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The Supervisor, Contact Center takes ownership and initiative in the overall performance of a team of contact center front line associates to ensure effective ‘over the top’ excellence in serving the Christian Care Ministry membership. They exhibit the ability to lead the team both spiritually and vocationally with effectiveness towards determined KPI’s and standards.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prays with internal/external customers and actively demonstrates biblical leadership values\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervises team of Member Service Representatives by demonstrating successful continuous improvement performance techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the operation by effectively communicating, demonstrating, inspecting, and enforcing job expectations (i.e. daily huddles, monitoring requirements, employee coaching techniques, continuous improvement methodology, policy and procedure enforcement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors, reviews, and provides regular individualized feedback to staff in the areas affecting the quality and quantity of work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates in a kind, clear, and concise manner that supports positive intent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses contact center data to determine if team members are performing in acceptable ranges and reward or correct behavior as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps consistent documentation of performance feedback to staff via 1-on-1 meetings weekly, monthly, and normal review cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Briefs immediate manager regularly on issues or opportunities revealed through customer interactions and provides recommendations for sustained resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly reviewing and analyzing statistical reports on agent activity, call volume, types of calls and manage accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform all other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intermediate skill with Microsoft Office (Word, Excel, PowerPoint, Outlook)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively in written, oral, and digital formats that build engagement and interest\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Planning and Organizing – ability to work effectively without direct supervision and organize the work of others\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Action oriented—Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates—Building partnerships and working collaboratively with others to meet shared objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages complexity—Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focus—Building strong customer relationships and delivering customer-centric solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decision quality—Making good and timely decisions that keep the organization moving forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Values differences—Recognizing the value that different perspectives and cultures bring to an organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives results—Consistently achieving results, even under tough circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coaching Effectiveness—Applies professional and interpersonal knowledge to improve team\u0026#39;s performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. \u0026amp;nbsp;This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. \u0026amp;nbsp;Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS Diploma/GED and 3-5 years of customer service related experience \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;; Bachelor’s degree in business or related field \u0026lt;em\u0026gt;preferred\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Priority will be given to candidates with a minimum of 1 year leadership experience in a customer service/contact center environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has supervisory responsibilities: you will be expected to supervise a team of ~15 entry and intermediate level support contributors\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":26396,"name":"Contact Center","child_ids":[],"parent_id":null}],"offices":[{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7670698","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375637,"location":{"name":"Orlando, FL"},"metadata":null,"id":7670698,"updated_at":"2026-05-20T16:13:58-04:00","requisition_id":"1839","title":"Supervisor, Contact Center","company_name":"Christian Care Ministry","first_published":"2026-03-02T17:28:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $53,000 - $72,500\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s skills/abilities, experience, and education.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interested candidates must be willing and able to work onsite full-time in our Lake Nona, FL office. Office hours and shifts range between 8 am and 7 pm ET.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The Supervisor, Contact Center takes ownership and initiative in the overall performance of a team of contact center front line associates to ensure effective ‘over the top’ excellence in serving the Christian Care Ministry membership. They exhibit the ability to lead the team both spiritually and vocationally with effectiveness towards determined KPI’s and standards.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prays with internal/external customers and actively demonstrates biblical leadership values\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervises team of Member Service Representatives by demonstrating successful continuous improvement performance techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the operation by effectively communicating, demonstrating, inspecting, and enforcing job expectations (i.e. daily huddles, monitoring requirements, employee coaching techniques, continuous improvement methodology, policy and procedure enforcement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors, reviews, and provides regular individualized feedback to staff in the areas affecting the quality and quantity of work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates in a kind, clear, and concise manner that supports positive intent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses contact center data to determine if team members are performing in acceptable ranges and reward or correct behavior as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps consistent documentation of performance feedback to staff via 1-on-1 meetings weekly, monthly, and normal review cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Briefs immediate manager regularly on issues or opportunities revealed through customer interactions and provides recommendations for sustained resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly reviewing and analyzing statistical reports on agent activity, call volume, types of calls and manage accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform all other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intermediate skill with Microsoft Office (Word, Excel, PowerPoint, Outlook)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively in written, oral, and digital formats that build engagement and interest\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Planning and Organizing – ability to work effectively without direct supervision and organize the work of others\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Action oriented—Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates—Building partnerships and working collaboratively with others to meet shared objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages complexity—Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focus—Building strong customer relationships and delivering customer-centric solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decision quality—Making good and timely decisions that keep the organization moving forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Values differences—Recognizing the value that different perspectives and cultures bring to an organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives results—Consistently achieving results, even under tough circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coaching Effectiveness—Applies professional and interpersonal knowledge to improve team\u0026#39;s performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. \u0026amp;nbsp;This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. \u0026amp;nbsp;Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education and/or Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS Diploma/GED and 3-5 years of customer service related experience \u0026lt;em\u0026gt;required\u0026lt;/em\u0026gt;; Bachelor’s degree in business or related field \u0026lt;em\u0026gt;preferred\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Priority will be given to candidates with a minimum of 1 year leadership experience in a customer service/contact center environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supervisory Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This job has supervisory responsibilities: you will be expected to supervise a team of ~15 entry and intermediate level support contributors\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% paid Medical for employees/99% for family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous employer Health Savings Account (HSA) contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 weeks of paid parental leave (for both mom and dad)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental - two plans to choose from\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Short-term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accident, Critical Illness, Hospital Indemnity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) – up to 4% match on ROTH or Traditional contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid-time off and 11 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee Assistance Program including no cost, in-person mental health visits and employee discounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monetary Anniversary Awards Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monetary Birthday Awards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":26396,"name":"Contact Center","child_ids":[],"parent_id":null}],"offices":[{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://mychristiancare.org/our-ministry/who-we-are/careers/?gh_jid=7983691","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464604,"location":{"name":"Melbourne, FL | Orlando, FL | Remote"},"metadata":null,"id":7983691,"updated_at":"2026-06-04T17:25:52-04:00","requisition_id":"1860","title":"Temporary HR Assistant","company_name":"Christian Care Ministry","first_published":"2026-06-04T17:05:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The range for this role is $18.00 - $24.00/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Actual base pay will be determined based on a successful candidate\u0026#39;s work location, skills/abilities, experience, and education.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This is a temporary, ~3 month role but with full time hours (40 hours/week)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Target start date: 7/6/26\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Projected end date: 10/2/26\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of \u0026lt;a href=\u0026quot;https://www.medishare.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Medi-Share®\u0026lt;/a\u0026gt;, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: \u0026lt;em\u0026gt;Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;Everyone at Christian Care Ministry is in agreement with our \u0026lt;a href=\u0026quot;https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Statement of Faith, \u0026lt;/a\u0026gt;which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The HR Assistant will work with the Chrisitan Care Ministry’s (CCM) HR Leadership Team to extract, format, import, and maintain HR documents and records to ensure accurate and up to date employee records. This role is a \u0026lt;em\u0026gt;full-time temporary assignment\u0026lt;/em\u0026gt; and will contribute to the overall success of a HCM transition project. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;The ideal HR Assistant will have experience with HR and document management systems, be detail oriented, and is reliable to maintain accuracy and the highest level of confidentiality.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Job Duties \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enter and maintain data in all systems that are used by CCM’s HR department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extract confidential employee documents from HR systems, update to preferred naming convention, and import documents into HR system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in responding to basic candidate and employee inquiries relating to employment opportunities, training opportunities, and other HR-related questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and maintain candidate/employment records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide basic reports and status updates to HR Leadership regularly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide basic technical support as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the HCM implementation project as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the exercise and expression of the Ministry’s Christian beliefs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient in ability to navigate several computer systems simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with MS Office Suite: Outlook, Word, Excel, PowerPoint, and Teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively within Human Resource Information Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of job descriptions, training records, employee records, and PHI/PII/HIPPA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of importing file templates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and courage to speak up if feeling overwhelmed or stretched thin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to anticipate and respond to basic operational challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter – ability to manage priorities with energy and enthusiasm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication skill – ability to create and deliver multi-mode information in an understandable and concise manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum typing speed of 45 WPM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Competencies/Demonstrable Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourcefulness - Securing and deploying resources effectively and efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decision quality - Making good and timely decisions that keep the organization moving forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpersonal savvy - Relating openly and comfortably with diverse groups of people.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High School Diploma or GED required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree or higher preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years of demonstrated computer experience required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preference to candidates with experience with ADP, Dayforce, Greenhouse, Litmos, and/or Engagedly HR systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Minimum Age Requirement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":34612,"name":"Human Resources","child_ids":[69022],"parent_id":null}],"offices":[{"id":17519,"name":"Melbourne, FL - Onsite","location":"Melbourne, FL, United States","child_ids":[],"parent_id":null},{"id":218984,"name":"Orlando, FL - Onsite","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":57032,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":11}}