{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5985806004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5149155004,"location":{"name":"USA"},"metadata":null,"id":5985806004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"436","title":"AI/ML Engineering Manager","company_name":"Caylent","first_published":"2026-04-30T15:20:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior role for someone who leads from both directions at once — deeply technical on customer engagements, and fully accountable for the growth and performance of a team of ML engineers and architects. You will report to the Director of AI/ML.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You own hiring, development, and team health alongside leading complex customer engagements, shaping architecture, and driving pre-sales. Both parts of this job are real and ongoing. The right candidate will find energy in that combination, not tension.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Leading Your Team\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire and build: Set the technical bar for ML roles on your team, lead or oversee technical assessments, and make hiring decisions you can stand behind. Build a team that raises the practice\u0026#39;s overall standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop people: Run regular structured 1:1s, provide candid feedback at meaningful milestones, and actively invest in each person\u0026#39;s growth — whether they are early in their career or highly experienced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage performance: Recognize strong contributors and address performance gaps directly and early. Partner with HRBPs and the Director of AI/ML when situations require a structured path, and advocate for your team when they deserve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to staffing: Understand how your team is utilized across engagements, keep the staffing team informed of each person\u0026#39;s skills evolution and preferences, and ensure people are placed in work that stretches them appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead ML assessments: Evaluate customer environments end-to-end — infrastructure, data pipelines, model lifecycle, and organizational readiness — and produce recommendations that drive executive decisions and open the door to the next engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape architecture: Serve as the senior technical authority on engagements, setting architectural direction, ensuring technical quality across the team, and making the calls that matter when tradeoffs are hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on ML operations: Help customers build ML systems they can actually own and sustain — translating MLOps, LLMOps, and production monitoring complexity into standards their engineering teams can execute and their leadership can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pre-sales: Partner with sales and solutions teams during scoping and proposal phases, contributing the technical depth needed to scope work accurately and give prospects confidence in Caylent\u0026#39;s ability to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Hands-On Delivery\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead engagements end-to-end: Drive architecture and solution design from kickoff through delivery — setting technical direction, unblocking the team on hard problems, and ensuring the work meets Caylent\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical relationship: Depending on the engagement, you are either the primary client contact owning all architect-level outcomes, or the senior technical authority providing oversight across the team. The expectation is the same in both cases — you are the person the engagement depends on technically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Growing the Practice\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar internally: Mentor engineers and architects through real work, contribute to technical interviews, and build reference architectures and accelerators that make the broader ML practice better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications (\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;non-negotiables)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in machine learning or AI, with a proven track record of leading client-facing engagements in a consulting or advisory capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated people management experience — hiring, performance calibration, career development, and the ability to have difficult conversations directly and constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, current knowledge of the AWS ML and GenAI ecosystem, with the ability to make and defend architectural decisions across the full ML lifecycle — from data and feature engineering through training, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in at least two or three ML domains — whether classical ML, computer vision, NLP, time series, or others — combined with the judgment to assess, architect, and advise across the broader ML landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to architect and govern production ML systems end-to-end, translating MLOps, LLMOps, and broader AI operations complexity into standards that engineering teams can execute and executives can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise across foundation model adaptation — fine-tuning (LoRA, QLoRA, PEFT), alignment (RLHF, DPO), inference optimization, and distributed training — combined with RAG and agentic system design, including multi-agent architectures, MCP integration, and human-in-the-loop patterns on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate independently in complex, ambiguous customer environments — navigating competing priorities, aligning stakeholders, and translating ML tradeoffs into business risk and value for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;Strong differentiators\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Certified Machine Learning – Specialty and/or AWS Certified Solutions Architect – Professional.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shaping practice-level standards, reference architectures, and reusable ML accelerators across multiple engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to varied industries and problem types in a consulting or client-facing context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in responsible AI practices — model evaluation, bias detection, fairness frameworks, and AI governance — applied in enterprise deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in AIOps patterns — designing agentic workflows for anomaly detection, automated root cause analysis, and remediation across observability platforms — and the ability to translate AI operations outcomes into measurable business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Stack\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Our practice spans a broad range of ML domains. Candidates are expected to prescribe — not just recognize — with the judgment to maximize what AWS makes possible and the experience to know how open-source tooling strengthens it.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ML Domains:\u0026lt;/strong\u0026gt; Classical ML, Computer Vision, NLP, Generative AI \u0026amp;amp; LLMs, AI Agents \u0026amp;amp; Autonomous Systems, Intelligent Document Processing, Video Understanding, Speech \u0026amp;amp; Audio, Time Series \u0026amp;amp; Forecasting, Recommender Systems, Graph ML, Reinforcement Learning, Multimodal AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS ML Platform:\u0026lt;/strong\u0026gt; SageMaker, SageMaker Pipelines, SageMaker Feature Store, SageMaker Model Registry, SageMaker Clarify, Bedrock (Agents, Knowledge Bases, Guardrails, AgentCore, Model Evaluation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-provider LLM:\u0026lt;/strong\u0026gt; Bedrock, Anthropic API, OpenAI API, Google Gemini API, Azure OpenAI — with the judgment to reason across provider tradeoffs in enterprise contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS AI Services:\u0026lt;/strong\u0026gt; Rekognition, Comprehend, Transcribe, Textract, Translate, Personalize, Neptune, Kinesis Video Streams, Polly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform:\u0026lt;/strong\u0026gt; Apache Spark / PySpark, Apache Kafka, Amazon Kinesis, Apache Iceberg, Delta Lake, Apache Hudi, AWS Glue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vector Databases:\u0026lt;/strong\u0026gt; Pinecone, pgvector, Amazon OpenSearch (vector), Weaviate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frameworks:\u0026lt;/strong\u0026gt; PyTorch, TensorFlow, JAX, Scikit-learn, XGBoost, HuggingFace (Transformers, PEFT, TRL), LangChain, LlamaIndex, DSPy, Ollama\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MLOps \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; MLflow, W\u0026amp;amp;B, Airflow / MWAA (data orchestration), Dagster (asset-based pipelines), Kubeflow Pipelines, CI/CD, IaC (CloudFormation, CDK, Terraform), Docker, Kubernetes, ML Governance (lineage, data contracts, audit), Responsible AI / Bias \u0026amp;amp; Fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM Evaluation \u0026amp;amp; Safety:\u0026lt;/strong\u0026gt; RAGAS, LLM-as-judge patterns, DeepEval, NeMo Guardrails, Constitutional AI patterns, structured output validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Triton, vLLM, SGLang, Trainium, Inferentia, Quantization (GPTQ, AWQ, bitsandbytes), SageMaker Neo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Medical Insurance for you and eligible dependents\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;401k plan with company match up to 4% and immediate vesting\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Company issued laptop\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Dental and Vision insurance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Term Disability Insurance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Term Life Insurance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Flexible Spending Account\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Unlimited Paid Time Off, following a 90-day probationary period\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;10 Paid Holidays\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;: The expected base salary range for this position is $140,000 - $215,000 per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Additional Compensation Components:\u0026lt;/strong\u0026gt; In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5985807004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5149155004,"location":{"name":"BRAZIL"},"metadata":null,"id":5985807004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"436","title":"AI/ML Engineering Manager","company_name":"Caylent","first_published":"2026-04-30T15:20:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior role for someone who leads from both directions at once — deeply technical on customer engagements, and fully accountable for the growth and performance of a team of ML engineers and architects. You will report to the Director of AI/ML.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You own hiring, development, and team health alongside leading complex customer engagements, shaping architecture, and driving pre-sales. Both parts of this job are real and ongoing. The right candidate will find energy in that combination, not tension.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Leading Your Team\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire and build: Set the technical bar for ML roles on your team, lead or oversee technical assessments, and make hiring decisions you can stand behind. Build a team that raises the practice\u0026#39;s overall standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop people: Run regular structured 1:1s, provide candid feedback at meaningful milestones, and actively invest in each person\u0026#39;s growth — whether they are early in their career or highly experienced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage performance: Recognize strong contributors and address performance gaps directly and early. Partner with HRBPs and the Director of AI/ML when situations require a structured path, and advocate for your team when they deserve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to staffing: Understand how your team is utilized across engagements, keep the staffing team informed of each person\u0026#39;s skills evolution and preferences, and ensure people are placed in work that stretches them appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead ML assessments: Evaluate customer environments end-to-end — infrastructure, data pipelines, model lifecycle, and organizational readiness — and produce recommendations that drive executive decisions and open the door to the next engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape architecture: Serve as the senior technical authority on engagements, setting architectural direction, ensuring technical quality across the team, and making the calls that matter when tradeoffs are hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on ML operations: Help customers build ML systems they can actually own and sustain — translating MLOps, LLMOps, and production monitoring complexity into standards their engineering teams can execute and their leadership can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pre-sales: Partner with sales and solutions teams during scoping and proposal phases, contributing the technical depth needed to scope work accurately and give prospects confidence in Caylent\u0026#39;s ability to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Hands-On Delivery\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead engagements end-to-end: Drive architecture and solution design from kickoff through delivery — setting technical direction, unblocking the team on hard problems, and ensuring the work meets Caylent\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical relationship: Depending on the engagement, you are either the primary client contact owning all architect-level outcomes, or the senior technical authority providing oversight across the team. The expectation is the same in both cases — you are the person the engagement depends on technically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Growing the Practice\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar internally: Mentor engineers and architects through real work, contribute to technical interviews, and build reference architectures and accelerators that make the broader ML practice better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications (\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;non-negotiables)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in machine learning or AI, with a proven track record of leading client-facing engagements in a consulting or advisory capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated people management experience — hiring, performance calibration, career development, and the ability to have difficult conversations directly and constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, current knowledge of the AWS ML and GenAI ecosystem, with the ability to make and defend architectural decisions across the full ML lifecycle — from data and feature engineering through training, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in at least two or three ML domains — whether classical ML, computer vision, NLP, time series, or others — combined with the judgment to assess, architect, and advise across the broader ML landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to architect and govern production ML systems end-to-end, translating MLOps, LLMOps, and broader AI operations complexity into standards that engineering teams can execute and executives can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise across foundation model adaptation — fine-tuning (LoRA, QLoRA, PEFT), alignment (RLHF, DPO), inference optimization, and distributed training — combined with RAG and agentic system design, including multi-agent architectures, MCP integration, and human-in-the-loop patterns on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate independently in complex, ambiguous customer environments — navigating competing priorities, aligning stakeholders, and translating ML tradeoffs into business risk and value for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;Strong differentiators\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Certified Machine Learning – Specialty and/or AWS Certified Solutions Architect – Professional.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shaping practice-level standards, reference architectures, and reusable ML accelerators across multiple engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to varied industries and problem types in a consulting or client-facing context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in responsible AI practices — model evaluation, bias detection, fairness frameworks, and AI governance — applied in enterprise deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in AIOps patterns — designing agentic workflows for anomaly detection, automated root cause analysis, and remediation across observability platforms — and the ability to translate AI operations outcomes into measurable business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Stack\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Our practice spans a broad range of ML domains. Candidates are expected to prescribe — not just recognize — with the judgment to maximize what AWS makes possible and the experience to know how open-source tooling strengthens it.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ML Domains:\u0026lt;/strong\u0026gt; Classical ML, Computer Vision, NLP, Generative AI \u0026amp;amp; LLMs, AI Agents \u0026amp;amp; Autonomous Systems, Intelligent Document Processing, Video Understanding, Speech \u0026amp;amp; Audio, Time Series \u0026amp;amp; Forecasting, Recommender Systems, Graph ML, Reinforcement Learning, Multimodal AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS ML Platform:\u0026lt;/strong\u0026gt; SageMaker, SageMaker Pipelines, SageMaker Feature Store, SageMaker Model Registry, SageMaker Clarify, Bedrock (Agents, Knowledge Bases, Guardrails, AgentCore, Model Evaluation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-provider LLM:\u0026lt;/strong\u0026gt; Bedrock, Anthropic API, OpenAI API, Google Gemini API, Azure OpenAI — with the judgment to reason across provider tradeoffs in enterprise contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS AI Services:\u0026lt;/strong\u0026gt; Rekognition, Comprehend, Transcribe, Textract, Translate, Personalize, Neptune, Kinesis Video Streams, Polly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform:\u0026lt;/strong\u0026gt; Apache Spark / PySpark, Apache Kafka, Amazon Kinesis, Apache Iceberg, Delta Lake, Apache Hudi, AWS Glue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vector Databases:\u0026lt;/strong\u0026gt; Pinecone, pgvector, Amazon OpenSearch (vector), Weaviate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frameworks:\u0026lt;/strong\u0026gt; PyTorch, TensorFlow, JAX, Scikit-learn, XGBoost, HuggingFace (Transformers, PEFT, TRL), LangChain, LlamaIndex, DSPy, Ollama\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MLOps \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; MLflow, W\u0026amp;amp;B, Airflow / MWAA (data orchestration), Dagster (asset-based pipelines), Kubeflow Pipelines, CI/CD, IaC (CloudFormation, CDK, Terraform), Docker, Kubernetes, ML Governance (lineage, data contracts, audit), Responsible AI / Bias \u0026amp;amp; Fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM Evaluation \u0026amp;amp; Safety:\u0026lt;/strong\u0026gt; RAGAS, LLM-as-judge patterns, DeepEval, NeMo Guardrails, Constitutional AI patterns, structured output validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Triton, vLLM, SGLang, Trainium, Inferentia, Quantization (GPTQ, AWQ, bitsandbytes), SageMaker Neo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent employs full time, full benefit CLT in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div id=\u0026quot;1741797178.021779\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1741797178.021779\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--above\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__left\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__left\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5985808004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5149155004,"location":{"name":"ARGENTINA"},"metadata":null,"id":5985808004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"436","title":"AI/ML Engineering Manager","company_name":"Caylent","first_published":"2026-04-30T15:20:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior role for someone who leads from both directions at once — deeply technical on customer engagements, and fully accountable for the growth and performance of a team of ML engineers and architects. You will report to the Director of AI/ML.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You own hiring, development, and team health alongside leading complex customer engagements, shaping architecture, and driving pre-sales. Both parts of this job are real and ongoing. The right candidate will find energy in that combination, not tension.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Leading Your Team\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire and build: Set the technical bar for ML roles on your team, lead or oversee technical assessments, and make hiring decisions you can stand behind. Build a team that raises the practice\u0026#39;s overall standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop people: Run regular structured 1:1s, provide candid feedback at meaningful milestones, and actively invest in each person\u0026#39;s growth — whether they are early in their career or highly experienced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage performance: Recognize strong contributors and address performance gaps directly and early. Partner with HRBPs and the Director of AI/ML when situations require a structured path, and advocate for your team when they deserve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to staffing: Understand how your team is utilized across engagements, keep the staffing team informed of each person\u0026#39;s skills evolution and preferences, and ensure people are placed in work that stretches them appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead ML assessments: Evaluate customer environments end-to-end — infrastructure, data pipelines, model lifecycle, and organizational readiness — and produce recommendations that drive executive decisions and open the door to the next engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape architecture: Serve as the senior technical authority on engagements, setting architectural direction, ensuring technical quality across the team, and making the calls that matter when tradeoffs are hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on ML operations: Help customers build ML systems they can actually own and sustain — translating MLOps, LLMOps, and production monitoring complexity into standards their engineering teams can execute and their leadership can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pre-sales: Partner with sales and solutions teams during scoping and proposal phases, contributing the technical depth needed to scope work accurately and give prospects confidence in Caylent\u0026#39;s ability to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Hands-On Delivery\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead engagements end-to-end: Drive architecture and solution design from kickoff through delivery — setting technical direction, unblocking the team on hard problems, and ensuring the work meets Caylent\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical relationship: Depending on the engagement, you are either the primary client contact owning all architect-level outcomes, or the senior technical authority providing oversight across the team. The expectation is the same in both cases — you are the person the engagement depends on technically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Growing the Practice\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar internally: Mentor engineers and architects through real work, contribute to technical interviews, and build reference architectures and accelerators that make the broader ML practice better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications (\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;non-negotiables)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in machine learning or AI, with a proven track record of leading client-facing engagements in a consulting or advisory capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated people management experience — hiring, performance calibration, career development, and the ability to have difficult conversations directly and constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, current knowledge of the AWS ML and GenAI ecosystem, with the ability to make and defend architectural decisions across the full ML lifecycle — from data and feature engineering through training, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in at least two or three ML domains — whether classical ML, computer vision, NLP, time series, or others — combined with the judgment to assess, architect, and advise across the broader ML landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to architect and govern production ML systems end-to-end, translating MLOps, LLMOps, and broader AI operations complexity into standards that engineering teams can execute and executives can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise across foundation model adaptation — fine-tuning (LoRA, QLoRA, PEFT), alignment (RLHF, DPO), inference optimization, and distributed training — combined with RAG and agentic system design, including multi-agent architectures, MCP integration, and human-in-the-loop patterns on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate independently in complex, ambiguous customer environments — navigating competing priorities, aligning stakeholders, and translating ML tradeoffs into business risk and value for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;Strong differentiators\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Certified Machine Learning – Specialty and/or AWS Certified Solutions Architect – Professional.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shaping practice-level standards, reference architectures, and reusable ML accelerators across multiple engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to varied industries and problem types in a consulting or client-facing context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in responsible AI practices — model evaluation, bias detection, fairness frameworks, and AI governance — applied in enterprise deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in AIOps patterns — designing agentic workflows for anomaly detection, automated root cause analysis, and remediation across observability platforms — and the ability to translate AI operations outcomes into measurable business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Stack\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Our practice spans a broad range of ML domains. Candidates are expected to prescribe — not just recognize — with the judgment to maximize what AWS makes possible and the experience to know how open-source tooling strengthens it.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ML Domains:\u0026lt;/strong\u0026gt; Classical ML, Computer Vision, NLP, Generative AI \u0026amp;amp; LLMs, AI Agents \u0026amp;amp; Autonomous Systems, Intelligent Document Processing, Video Understanding, Speech \u0026amp;amp; Audio, Time Series \u0026amp;amp; Forecasting, Recommender Systems, Graph ML, Reinforcement Learning, Multimodal AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS ML Platform:\u0026lt;/strong\u0026gt; SageMaker, SageMaker Pipelines, SageMaker Feature Store, SageMaker Model Registry, SageMaker Clarify, Bedrock (Agents, Knowledge Bases, Guardrails, AgentCore, Model Evaluation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-provider LLM:\u0026lt;/strong\u0026gt; Bedrock, Anthropic API, OpenAI API, Google Gemini API, Azure OpenAI — with the judgment to reason across provider tradeoffs in enterprise contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS AI Services:\u0026lt;/strong\u0026gt; Rekognition, Comprehend, Transcribe, Textract, Translate, Personalize, Neptune, Kinesis Video Streams, Polly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform:\u0026lt;/strong\u0026gt; Apache Spark / PySpark, Apache Kafka, Amazon Kinesis, Apache Iceberg, Delta Lake, Apache Hudi, AWS Glue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vector Databases:\u0026lt;/strong\u0026gt; Pinecone, pgvector, Amazon OpenSearch (vector), Weaviate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frameworks:\u0026lt;/strong\u0026gt; PyTorch, TensorFlow, JAX, Scikit-learn, XGBoost, HuggingFace (Transformers, PEFT, TRL), LangChain, LlamaIndex, DSPy, Ollama\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MLOps \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; MLflow, W\u0026amp;amp;B, Airflow / MWAA (data orchestration), Dagster (asset-based pipelines), Kubeflow Pipelines, CI/CD, IaC (CloudFormation, CDK, Terraform), Docker, Kubernetes, ML Governance (lineage, data contracts, audit), Responsible AI / Bias \u0026amp;amp; Fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM Evaluation \u0026amp;amp; Safety:\u0026lt;/strong\u0026gt; RAGAS, LLM-as-judge patterns, DeepEval, NeMo Guardrails, Constitutional AI patterns, structured output validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Triton, vLLM, SGLang, Trainium, Inferentia, Quantization (GPTQ, AWQ, bitsandbytes), SageMaker Neo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div id=\u0026quot;1741797178.021779\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1741797178.021779\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--above\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__left\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__left\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5993149004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5149155004,"location":{"name":"CANADA"},"metadata":null,"id":5993149004,"updated_at":"2026-11-03T09:25:51-05:00","requisition_id":"436","title":"AI/ML Engineering Manager","company_name":"Caylent","first_published":"2026-05-11T08:38:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior role for someone who leads from both directions at once — deeply technical on customer engagements, and fully accountable for the growth and performance of a team of ML engineers and architects. You will report to the Director of AI/ML.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You own hiring, development, and team health alongside leading complex customer engagements, shaping architecture, and driving pre-sales. Both parts of this job are real and ongoing. The right candidate will find energy in that combination, not tension.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Leading Your Team\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire and build: Set the technical bar for ML roles on your team, lead or oversee technical assessments, and make hiring decisions you can stand behind. Build a team that raises the practice\u0026#39;s overall standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop people: Run regular structured 1:1s, provide candid feedback at meaningful milestones, and actively invest in each person\u0026#39;s growth — whether they are early in their career or highly experienced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage performance: Recognize strong contributors and address performance gaps directly and early. Partner with HRBPs and the Director of AI/ML when situations require a structured path, and advocate for your team when they deserve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to staffing: Understand how your team is utilized across engagements, keep the staffing team informed of each person\u0026#39;s skills evolution and preferences, and ensure people are placed in work that stretches them appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead ML assessments: Evaluate customer environments end-to-end — infrastructure, data pipelines, model lifecycle, and organizational readiness — and produce recommendations that drive executive decisions and open the door to the next engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape architecture: Serve as the senior technical authority on engagements, setting architectural direction, ensuring technical quality across the team, and making the calls that matter when tradeoffs are hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on ML operations: Help customers build ML systems they can actually own and sustain — translating MLOps, LLMOps, and production monitoring complexity into standards their engineering teams can execute and their leadership can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pre-sales: Partner with sales and solutions teams during scoping and proposal phases, contributing the technical depth needed to scope work accurately and give prospects confidence in Caylent\u0026#39;s ability to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Hands-On Delivery\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead engagements end-to-end: Drive architecture and solution design from kickoff through delivery — setting technical direction, unblocking the team on hard problems, and ensuring the work meets Caylent\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical relationship: Depending on the engagement, you are either the primary client contact owning all architect-level outcomes, or the senior technical authority providing oversight across the team. The expectation is the same in both cases — you are the person the engagement depends on technically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Growing the Practice\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar internally: Mentor engineers and architects through real work, contribute to technical interviews, and build reference architectures and accelerators that make the broader ML practice better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications (\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;non-negotiables)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in machine learning or AI, with a proven track record of leading client-facing engagements in a consulting or advisory capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated people management experience — hiring, performance calibration, career development, and the ability to have difficult conversations directly and constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, current knowledge of the AWS ML and GenAI ecosystem, with the ability to make and defend architectural decisions across the full ML lifecycle — from data and feature engineering through training, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in at least two or three ML domains — whether classical ML, computer vision, NLP, time series, or others — combined with the judgment to assess, architect, and advise across the broader ML landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to architect and govern production ML systems end-to-end, translating MLOps, LLMOps, and broader AI operations complexity into standards that engineering teams can execute and executives can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise across foundation model adaptation — fine-tuning (LoRA, QLoRA, PEFT), alignment (RLHF, DPO), inference optimization, and distributed training — combined with RAG and agentic system design, including multi-agent architectures, MCP integration, and human-in-the-loop patterns on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate independently in complex, ambiguous customer environments — navigating competing priorities, aligning stakeholders, and translating ML tradeoffs into business risk and value for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;Strong differentiators\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Certified Machine Learning – Specialty and/or AWS Certified Solutions Architect – Professional.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shaping practice-level standards, reference architectures, and reusable ML accelerators across multiple engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to varied industries and problem types in a consulting or client-facing context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in responsible AI practices — model evaluation, bias detection, fairness frameworks, and AI governance — applied in enterprise deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in AIOps patterns — designing agentic workflows for anomaly detection, automated root cause analysis, and remediation across observability platforms — and the ability to translate AI operations outcomes into measurable business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Stack\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Our practice spans a broad range of ML domains. Candidates are expected to prescribe — not just recognize — with the judgment to maximize what AWS makes possible and the experience to know how open-source tooling strengthens it.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ML Domains:\u0026lt;/strong\u0026gt; Classical ML, Computer Vision, NLP, Generative AI \u0026amp;amp; LLMs, AI Agents \u0026amp;amp; Autonomous Systems, Intelligent Document Processing, Video Understanding, Speech \u0026amp;amp; Audio, Time Series \u0026amp;amp; Forecasting, Recommender Systems, Graph ML, Reinforcement Learning, Multimodal AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS ML Platform:\u0026lt;/strong\u0026gt; SageMaker, SageMaker Pipelines, SageMaker Feature Store, SageMaker Model Registry, SageMaker Clarify, Bedrock (Agents, Knowledge Bases, Guardrails, AgentCore, Model Evaluation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-provider LLM:\u0026lt;/strong\u0026gt; Bedrock, Anthropic API, OpenAI API, Google Gemini API, Azure OpenAI — with the judgment to reason across provider tradeoffs in enterprise contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS AI Services:\u0026lt;/strong\u0026gt; Rekognition, Comprehend, Transcribe, Textract, Translate, Personalize, Neptune, Kinesis Video Streams, Polly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform:\u0026lt;/strong\u0026gt; Apache Spark / PySpark, Apache Kafka, Amazon Kinesis, Apache Iceberg, Delta Lake, Apache Hudi, AWS Glue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vector Databases:\u0026lt;/strong\u0026gt; Pinecone, pgvector, Amazon OpenSearch (vector), Weaviate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frameworks:\u0026lt;/strong\u0026gt; PyTorch, TensorFlow, JAX, Scikit-learn, XGBoost, HuggingFace (Transformers, PEFT, TRL), LangChain, LlamaIndex, DSPy, Ollama\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MLOps \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; MLflow, W\u0026amp;amp;B, Airflow / MWAA (data orchestration), Dagster (asset-based pipelines), Kubeflow Pipelines, CI/CD, IaC (CloudFormation, CDK, Terraform), Docker, Kubernetes, ML Governance (lineage, data contracts, audit), Responsible AI / Bias \u0026amp;amp; Fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM Evaluation \u0026amp;amp; Safety:\u0026lt;/strong\u0026gt; RAGAS, LLM-as-judge patterns, DeepEval, NeMo Guardrails, Constitutional AI patterns, structured output validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Triton, vLLM, SGLang, Trainium, Inferentia, Quantization (GPTQ, AWQ, bitsandbytes), SageMaker Neo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Vacancy Status:\u0026lt;/strong\u0026gt; This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;: The expected base salary range for this position is CAD $152,000 - $234,000 per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Additional Compensation Components:\u0026lt;/strong\u0026gt; In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5985809004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5149155004,"location":{"name":"MEXICO"},"metadata":null,"id":5985809004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"436","title":"AI/ML Engineering Manager","company_name":"Caylent","first_published":"2026-04-30T15:20:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior role for someone who leads from both directions at once — deeply technical on customer engagements, and fully accountable for the growth and performance of a team of ML engineers and architects. You will report to the Director of AI/ML.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You own hiring, development, and team health alongside leading complex customer engagements, shaping architecture, and driving pre-sales. Both parts of this job are real and ongoing. The right candidate will find energy in that combination, not tension.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Leading Your Team\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire and build: Set the technical bar for ML roles on your team, lead or oversee technical assessments, and make hiring decisions you can stand behind. Build a team that raises the practice\u0026#39;s overall standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop people: Run regular structured 1:1s, provide candid feedback at meaningful milestones, and actively invest in each person\u0026#39;s growth — whether they are early in their career or highly experienced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage performance: Recognize strong contributors and address performance gaps directly and early. Partner with HRBPs and the Director of AI/ML when situations require a structured path, and advocate for your team when they deserve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to staffing: Understand how your team is utilized across engagements, keep the staffing team informed of each person\u0026#39;s skills evolution and preferences, and ensure people are placed in work that stretches them appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead ML assessments: Evaluate customer environments end-to-end — infrastructure, data pipelines, model lifecycle, and organizational readiness — and produce recommendations that drive executive decisions and open the door to the next engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape architecture: Serve as the senior technical authority on engagements, setting architectural direction, ensuring technical quality across the team, and making the calls that matter when tradeoffs are hard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on ML operations: Help customers build ML systems they can actually own and sustain — translating MLOps, LLMOps, and production monitoring complexity into standards their engineering teams can execute and their leadership can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pre-sales: Partner with sales and solutions teams during scoping and proposal phases, contributing the technical depth needed to scope work accurately and give prospects confidence in Caylent\u0026#39;s ability to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Hands-On Delivery\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead engagements end-to-end: Drive architecture and solution design from kickoff through delivery — setting technical direction, unblocking the team on hard problems, and ensuring the work meets Caylent\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical relationship: Depending on the engagement, you are either the primary client contact owning all architect-level outcomes, or the senior technical authority providing oversight across the team. The expectation is the same in both cases — you are the person the engagement depends on technically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Growing the Practice\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar internally: Mentor engineers and architects through real work, contribute to technical interviews, and build reference architectures and accelerators that make the broader ML practice better.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications (\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;non-negotiables)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in machine learning or AI, with a proven track record of leading client-facing engagements in a consulting or advisory capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated people management experience — hiring, performance calibration, career development, and the ability to have difficult conversations directly and constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, current knowledge of the AWS ML and GenAI ecosystem, with the ability to make and defend architectural decisions across the full ML lifecycle — from data and feature engineering through training, deployment, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in at least two or three ML domains — whether classical ML, computer vision, NLP, time series, or others — combined with the judgment to assess, architect, and advise across the broader ML landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to architect and govern production ML systems end-to-end, translating MLOps, LLMOps, and broader AI operations complexity into standards that engineering teams can execute and executives can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise across foundation model adaptation — fine-tuning (LoRA, QLoRA, PEFT), alignment (RLHF, DPO), inference optimization, and distributed training — combined with RAG and agentic system design, including multi-agent architectures, MCP integration, and human-in-the-loop patterns on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate independently in complex, ambiguous customer environments — navigating competing priorities, aligning stakeholders, and translating ML tradeoffs into business risk and value for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;Strong differentiators\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Certified Machine Learning – Specialty and/or AWS Certified Solutions Architect – Professional.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shaping practice-level standards, reference architectures, and reusable ML accelerators across multiple engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to varied industries and problem types in a consulting or client-facing context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in responsible AI practices — model evaluation, bias detection, fairness frameworks, and AI governance — applied in enterprise deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in AIOps patterns — designing agentic workflows for anomaly detection, automated root cause analysis, and remediation across observability platforms — and the ability to translate AI operations outcomes into measurable business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Stack\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Our practice spans a broad range of ML domains. Candidates are expected to prescribe — not just recognize — with the judgment to maximize what AWS makes possible and the experience to know how open-source tooling strengthens it.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ML Domains:\u0026lt;/strong\u0026gt; Classical ML, Computer Vision, NLP, Generative AI \u0026amp;amp; LLMs, AI Agents \u0026amp;amp; Autonomous Systems, Intelligent Document Processing, Video Understanding, Speech \u0026amp;amp; Audio, Time Series \u0026amp;amp; Forecasting, Recommender Systems, Graph ML, Reinforcement Learning, Multimodal AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS ML Platform:\u0026lt;/strong\u0026gt; SageMaker, SageMaker Pipelines, SageMaker Feature Store, SageMaker Model Registry, SageMaker Clarify, Bedrock (Agents, Knowledge Bases, Guardrails, AgentCore, Model Evaluation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-provider LLM:\u0026lt;/strong\u0026gt; Bedrock, Anthropic API, OpenAI API, Google Gemini API, Azure OpenAI — with the judgment to reason across provider tradeoffs in enterprise contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AWS AI Services:\u0026lt;/strong\u0026gt; Rekognition, Comprehend, Transcribe, Textract, Translate, Personalize, Neptune, Kinesis Video Streams, Polly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Platform:\u0026lt;/strong\u0026gt; Apache Spark / PySpark, Apache Kafka, Amazon Kinesis, Apache Iceberg, Delta Lake, Apache Hudi, AWS Glue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vector Databases:\u0026lt;/strong\u0026gt; Pinecone, pgvector, Amazon OpenSearch (vector), Weaviate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frameworks:\u0026lt;/strong\u0026gt; PyTorch, TensorFlow, JAX, Scikit-learn, XGBoost, HuggingFace (Transformers, PEFT, TRL), LangChain, LlamaIndex, DSPy, Ollama\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MLOps \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; MLflow, W\u0026amp;amp;B, Airflow / MWAA (data orchestration), Dagster (asset-based pipelines), Kubeflow Pipelines, CI/CD, IaC (CloudFormation, CDK, Terraform), Docker, Kubernetes, ML Governance (lineage, data contracts, audit), Responsible AI / Bias \u0026amp;amp; Fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM Evaluation \u0026amp;amp; Safety:\u0026lt;/strong\u0026gt; RAGAS, LLM-as-judge patterns, DeepEval, NeMo Guardrails, Constitutional AI patterns, structured output validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference \u0026amp;amp; Optimization: \u0026lt;/strong\u0026gt;Triton, vLLM, SGLang, Trainium, Inferentia, Quantization (GPTQ, AWQ, bitsandbytes), SageMaker Neo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div id=\u0026quot;1741797178.021779\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1741797178.021779\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--above\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__left\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__left\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6220269004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227087004,"location":{"name":"MEXICO"},"metadata":null,"id":6220269004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"512","title":"Customer Experience Manager","company_name":"Caylent","first_published":"2026-10-08T11:23:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a detail-oriented Customer Experience (CX) Manager \u0026amp;nbsp;to join our team and drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences. This role offers the opportunity to be the voice of the customer within our organization and directly influence strategic decisions that enhance customer satisfaction and loyalty.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement \u0026amp;amp; Data Collection\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage survey collection through various channels including live meetings, email and project team collected responses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent data collection processes and maintain high response rates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and categorize qualitative customer feedback to identify recurring themes and pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize complex customer data into clear, actionable recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track metrics against customer experience benchmarks and goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategic Reporting \u0026amp;amp; Presentation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create comprehensive reports and dashboards that communicate customer sentiment to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to executives, department heads, and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling narratives that connect customer feedback to business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate customer experience review meetings with organizational leaders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in a customer experience role, professional services, or customers relationship management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of customer experience methodologies and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems and customer feedback management platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience in statistical analysis and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting to senior leadership and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management with the ability to prioritize tasks and manage engagement coverage workload\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for working in a startup environment and the desire to engage with cross-functional departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with using AI tools to drive operational process efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of AWS cloud offerings and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of cloud industry trends and new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data analytics basics; viewing customer feedback data and proposing process changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entry or mid-level cloud certification, e.g. AWS Cloud Practitioner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076849004,"name":"Service Delivery Operations","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6220267004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227087004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6220267004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"512","title":"Customer Experience Manager","company_name":"Caylent","first_published":"2026-10-08T11:23:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a detail-oriented Customer Experience (CX) Manager \u0026amp;nbsp;to join our team and drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences. This role offers the opportunity to be the voice of the customer within our organization and directly influence strategic decisions that enhance customer satisfaction and loyalty.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement \u0026amp;amp; Data Collection\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage survey collection through various channels including live meetings, email and project team collected responses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent data collection processes and maintain high response rates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and categorize qualitative customer feedback to identify recurring themes and pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize complex customer data into clear, actionable recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track metrics against customer experience benchmarks and goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategic Reporting \u0026amp;amp; Presentation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create comprehensive reports and dashboards that communicate customer sentiment to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to executives, department heads, and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling narratives that connect customer feedback to business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate customer experience review meetings with organizational leaders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in a customer experience role, professional services, or customers relationship management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of customer experience methodologies and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems and customer feedback management platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience in statistical analysis and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting to senior leadership and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management with the ability to prioritize tasks and manage engagement coverage workload\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for working in a startup environment and the desire to engage with cross-functional departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with using AI tools to drive operational process efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of AWS cloud offerings and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of cloud industry trends and new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data analytics basics; viewing customer feedback data and proposing process changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entry or mid-level cloud certification, e.g. AWS Cloud Practitioner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076849004,"name":"Service Delivery Operations","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6220268004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227087004,"location":{"name":"BRAZIL"},"metadata":null,"id":6220268004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"512","title":"Customer Experience Manager","company_name":"Caylent","first_published":"2026-10-08T11:23:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a detail-oriented Customer Experience (CX) Manager \u0026amp;nbsp;to join our team and drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences. This role offers the opportunity to be the voice of the customer within our organization and directly influence strategic decisions that enhance customer satisfaction and loyalty.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement \u0026amp;amp; Data Collection\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage survey collection through various channels including live meetings, email and project team collected responses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent data collection processes and maintain high response rates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insight Generation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and categorize qualitative customer feedback to identify recurring themes and pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize complex customer data into clear, actionable recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track metrics against customer experience benchmarks and goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategic Reporting \u0026amp;amp; Presentation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create comprehensive reports and dashboards that communicate customer sentiment to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to executives, department heads, and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling narratives that connect customer feedback to business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate customer experience review meetings with organizational leaders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in a customer experience role, professional services, or customers relationship management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of customer experience methodologies and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems and customer feedback management platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience in statistical analysis and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting to senior leadership and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management with the ability to prioritize tasks and manage engagement coverage workload\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for working in a startup environment and the desire to engage with cross-functional departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with using AI tools to drive operational process efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of AWS cloud offerings and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of cloud industry trends and new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data analytics basics; viewing customer feedback data and proposing process changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entry or mid-level cloud certification, e.g. AWS Cloud Practitioner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076849004,"name":"Service Delivery Operations","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6173410004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5208387004,"location":{"name":"BRAZIL"},"metadata":null,"id":6173410004,"updated_at":"2026-10-29T12:09:14-04:00","requisition_id":"490","title":"Enterprise Project Manager","company_name":"Caylent","first_published":"2026-10-29T12:09:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job-preview-styles__requirements--2kg4_\u0026quot; data-ui=\u0026quot;job-requirements\u0026quot;\u0026gt;\n\u0026lt;div data-ui=\u0026quot;job-requirements\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Enterprise Project Manager to join our growing Cloud Project Management team. The right candidate is someone who thrives in enterprise environments, has a background in consulting and project delivery, and is passionate about aligning technology with business strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to oversee large-scale, complex cloud transformation projects for enterprise clients. You will collaborate closely with customer executives and internal teams to define strategic goals, manage delivery execution, and drive measurable outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also contribute to deliver best practices and team mentorship while ensuring Caylent’s values are reflected in every engagement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Management: \u0026lt;/strong\u0026gt;Lead and manage large-scale, enterprise-level projects related to cloud adoption, AI strategy, migrations, and transformation. You will ensure alignment with client goals and organizational strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement: \u0026lt;/strong\u0026gt;Serve as the primary point of contact for clients, senior leadership, and internal teams. Build strong, trusted relationships with key stakeholders, ensuring effective communication and collaboration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning: \u0026lt;/strong\u0026gt;Develop comprehensive project roadmaps, schedules, and resource plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Leadership: \u0026lt;/strong\u0026gt;Lead cross-functional teams of architects, developers, engineers, and business stakeholders to ensure successful project execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk and Issue Management: \u0026lt;/strong\u0026gt;Identify and manage project risks, issues, and changes, escalating where necessary and ensuring that mitigation plans are in place to keep projects on track.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Budget and Resource Management: \u0026lt;/strong\u0026gt;Oversee budget and resource allocation for projects, ensuring efficient use of resources and staying within financial constraints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance: \u0026lt;/strong\u0026gt;Ensure that project deliverables meet quality standards and client expectations. Drive continuous improvement practices within the team and with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting and Documentation: \u0026lt;/strong\u0026gt;Provide regular updates to stakeholders on project status, milestones, risks, and issues. Maintain comprehensive program documentation, including status reports, dashboards, and post-mortem analysis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor and Partner Management: \u0026lt;/strong\u0026gt;Collaborate with external vendors, cloud providers, and third-party partners as needed to ensure program success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Oversight: \u0026lt;/strong\u0026gt;Serve as a trusted member of an account team working closely with sales and technical account team members to drive overall account success including expansion or extension opportunities. Support and lead Steering Committee and Quarterly Business Reviews within the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in enterprise project management, with at least 5 years in the IT/cloud consulting industry. Experience working with enterprise-level clients is a requirement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior management of technical engagements that consist of 10 or more people, with multiple project workstreams and over $5M+ budget.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience and knowledge of project management disciplines, methodologies, and tools with ability to develop complex, multi-year client roadmaps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading client Agile transformations with the ability to tailor project management approach to client capability and needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively to all levels of a client organization across business and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage scope, schedule, risks and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial acumen with forecasting, planning and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project Management certifications such as PMP or CAPM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agile Certification including CSM, PSM, or CSP.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud platform certifications such as AWS Practitioner or Azure Fundamentals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artificial Intelligence platform certifications such as Claude Certified Associate (Foundations) or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing cloud services projects, specifically on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034288004,"name":"Cloud Project Management","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6173409004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5208387004,"location":{"name":"MEXICO"},"metadata":null,"id":6173409004,"updated_at":"2026-10-29T12:09:12-04:00","requisition_id":"490","title":"Enterprise Project Manager","company_name":"Caylent","first_published":"2026-10-29T12:09:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;job-preview-styles__requirements--2kg4_\u0026quot; data-ui=\u0026quot;job-requirements\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Enterprise Project Manager to join our growing Cloud Project Management team. The right candidate is someone who thrives in enterprise environments, has a background in consulting and project delivery, and is passionate about aligning technology with business strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to oversee large-scale, complex cloud transformation projects for enterprise clients. You will collaborate closely with customer executives and internal teams to define strategic goals, manage delivery execution, and drive measurable outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also contribute to deliver best practices and team mentorship while ensuring Caylent’s values are reflected in every engagement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Management: \u0026lt;/strong\u0026gt;Lead and manage large-scale, enterprise-level projects related to cloud adoption, AI strategy, migrations, and transformation. You will ensure alignment with client goals and organizational strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement: \u0026lt;/strong\u0026gt;Serve as the primary point of contact for clients, senior leadership, and internal teams. Build strong, trusted relationships with key stakeholders, ensuring effective communication and collaboration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning: \u0026lt;/strong\u0026gt;Develop comprehensive project roadmaps, schedules, and resource plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Leadership: \u0026lt;/strong\u0026gt;Lead cross-functional teams of architects, developers, engineers, and business stakeholders to ensure successful project execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk and Issue Management: \u0026lt;/strong\u0026gt;Identify and manage project risks, issues, and changes, escalating where necessary and ensuring that mitigation plans are in place to keep projects on track.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Budget and Resource Management: \u0026lt;/strong\u0026gt;Oversee budget and resource allocation for projects, ensuring efficient use of resources and staying within financial constraints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance: \u0026lt;/strong\u0026gt;Ensure that project deliverables meet quality standards and client expectations. Drive continuous improvement practices within the team and with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting and Documentation: \u0026lt;/strong\u0026gt;Provide regular updates to stakeholders on project status, milestones, risks, and issues. Maintain comprehensive program documentation, including status reports, dashboards, and post-mortem analysis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor and Partner Management: \u0026lt;/strong\u0026gt;Collaborate with external vendors, cloud providers, and third-party partners as needed to ensure program success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Oversight: \u0026lt;/strong\u0026gt;Serve as a trusted member of an account team working closely with sales and technical account team members to drive overall account success including expansion or extension opportunities. Support and lead Steering Committee and Quarterly Business Reviews within the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in enterprise project management, with at least 5 years in the IT/cloud consulting industry. Experience working with enterprise-level clients is a requirement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior management of technical engagements that consist of 10 or more people, with multiple project workstreams and over $5M+ budget.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience and knowledge of project management disciplines, methodologies, and tools with ability to develop complex, multi-year client roadmaps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading client Agile transformations with the ability to tailor project management approach to client capability and needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively to all levels of a client organization across business and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage scope, schedule, risks and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial acumen with forecasting, planning and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project Management certifications such as PMP or CAPM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agile Certification including CSM, PSM, or CSP.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud platform certifications such as AWS Practitioner or Azure Fundamentals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artificial Intelligence platform certifications such as Claude Certified Associate (Foundations) or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing cloud services projects, specifically on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034288004,"name":"Cloud Project Management","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6173411004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5208387004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6173411004,"updated_at":"2026-10-29T12:09:16-04:00","requisition_id":"490","title":"Enterprise Project Manager","company_name":"Caylent","first_published":"2026-10-29T12:09:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div data-ui=\u0026quot;job-requirements\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Enterprise Project Manager to join our growing Cloud Project Management team. The right candidate is someone who thrives in enterprise environments, has a background in consulting and project delivery, and is passionate about aligning technology with business strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to oversee large-scale, complex cloud transformation projects for enterprise clients. You will collaborate closely with customer executives and internal teams to define strategic goals, manage delivery execution, and drive measurable outcomes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also contribute to deliver best practices and team mentorship while ensuring Caylent’s values are reflected in every engagement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Management: \u0026lt;/strong\u0026gt;Lead and manage large-scale, enterprise-level projects related to cloud adoption, AI strategy, migrations, and transformation. You will ensure alignment with client goals and organizational strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement: \u0026lt;/strong\u0026gt;Serve as the primary point of contact for clients, senior leadership, and internal teams. Build strong, trusted relationships with key stakeholders, ensuring effective communication and collaboration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning: \u0026lt;/strong\u0026gt;Develop comprehensive project roadmaps, schedules, and resource plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Leadership: \u0026lt;/strong\u0026gt;Lead cross-functional teams of architects, developers, engineers, and business stakeholders to ensure successful project execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk and Issue Management: \u0026lt;/strong\u0026gt;Identify and manage project risks, issues, and changes, escalating where necessary and ensuring that mitigation plans are in place to keep projects on track.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Budget and Resource Management: \u0026lt;/strong\u0026gt;Oversee budget and resource allocation for projects, ensuring efficient use of resources and staying within financial constraints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance: \u0026lt;/strong\u0026gt;Ensure that project deliverables meet quality standards and client expectations. Drive continuous improvement practices within the team and with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting and Documentation: \u0026lt;/strong\u0026gt;Provide regular updates to stakeholders on project status, milestones, risks, and issues. Maintain comprehensive program documentation, including status reports, dashboards, and post-mortem analysis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor and Partner Management: \u0026lt;/strong\u0026gt;Collaborate with external vendors, cloud providers, and third-party partners as needed to ensure program success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Oversight: \u0026lt;/strong\u0026gt;Serve as a trusted member of an account team working closely with sales and technical account team members to drive overall account success including expansion or extension opportunities. Support and lead Steering Committee and Quarterly Business Reviews within the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in enterprise project management, with at least 5 years in the IT/cloud consulting industry. Experience working with enterprise-level clients is a requirement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior management of technical engagements that consist of 10 or more people, with multiple project workstreams and over $5M+ budget.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience and knowledge of project management disciplines, methodologies, and tools with ability to develop complex, multi-year client roadmaps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading client Agile transformations with the ability to tailor project management approach to client capability and needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively to all levels of a client organization across business and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage scope, schedule, risks and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial acumen with forecasting, planning and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project Management certifications such as PMP or CAPM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agile Certification including CSM, PSM, or CSP.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud platform certifications such as AWS Practitioner or Azure Fundamentals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artificial Intelligence platform certifications such as Claude Certified Associate (Foundations) or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing cloud services projects, specifically on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034288004,"name":"Cloud Project Management","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5969995004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5142247004,"location":{"name":"CANADA"},"metadata":null,"id":5969995004,"updated_at":"2026-11-03T09:09:46-05:00","requisition_id":"430","title":"Forward Deployed AI Lead","company_name":"Caylent","first_published":"2026-04-14T14:47:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About This Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Caylent’s Anthropic Business Unit is a dedicated AI services practice built in partnership with Anthropic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Forward Deployed AI Lead\u0026lt;/span\u0026gt; is the strategic and architectural lead on AI engagements. Paired with a Forward Deployed Engineer (FDE) who handles hands-on implementation, you own the engagement arc: shaping AI strategy, designing operating models, mapping AI outcomes to business value, and guiding executive stakeholders through adoption. You lead the room — the FDE builds what you architect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a cross-functional role. You engage across lines of business, not just engineering, connecting AI initiatives to the outcomes that matter to each part of the organization. Every engagement is anchored to Anthropic’s platform and focused on real AI adoption outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your clients span PE portfolio companies, growth-stage software businesses, and enterprise organizations. You are the strategic face of Caylent from kickoff through handoff.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategy and Architecture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own AI engagements end-to-end as the strategic lead, from discovery through executive handoff, partnered with an FDE who drives implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run structured discovery across engineering, product, and business stakeholders to map organizational context, AI readiness, and strategic goals across lines of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI operating models that define how the organization adopts, governs, and scales AI. Not just within engineering, but across the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define AI outcome maps that tie initiatives to measurable business results: efficiency gains, revenue impact, risk reduction, and time-to-value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead AI maturity assessments and architect near-term and long-term adoption roadmaps aligned to Anthropic’s platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate executive workshops and enablement sessions for audiences ranging from engineering teams to C-suite leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver executive presentations to CTOs, VPs of Engineering, and line-of-business leaders covering current-state findings, ROI projections, and strategic recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct FDE work on Claude Code tooling, prompt architecture, and workflow automation. You set the technical direction, the FDE executes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Relationship and Business Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify expansion opportunities across lines of business. AI strategy work naturally surfaces adjacent needs in departments beyond the initial engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape follow-on scope throughout the engagement: by Week 1, you should have a working hypothesis for the next engagement; by the final on-site block, you present it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive relationships that position Caylent as a long-term AI strategy partner, not a one-time vendor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend on-site for the final Catalyst block: readout, workshop, and executive presentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable strategy frameworks, delivery artifacts, and methodology improvements back into the practice at engagement close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead AI strategy engagements spanning multiple teams, platforms, and business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with FDEs to refine the architect-engineer delivery model and improve handoff patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development or technical architecture experience across varied stacks, including hyperscaler environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in engineering leadership, technical consulting, solutions architecture, or a combination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to engage across lines of business. You can talk to a VP of Engineering about CI/CD and a COO about operational efficiency in the same week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or advising on AI operating models, technology adoption strategies, or digital transformation programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with Claude Code or equivalent AI-assisted development tools — you don’t need to configure them daily, but you need to speak the language credibly and direct an FDE’s work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Claude Architect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running structured stakeholder interviews, discovery sessions, and facilitated workshops with both technical and business audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication: writing and presenting to CTOs, VPs of Engineering, and line-of-business leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering professional services engagements, including scope management, deliverable ownership, and client advisory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of CI/CD pipelines, DevOps practices, and modern software development workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience mapping AI initiatives to business outcomes (revenue, efficiency, risk, time-to-value) with executive-level ROI framing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with PE portfolio company environments and board-level communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in solutions architecture, platform engineering, or enterprise technology strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM prompt engineering, agentic AI workflow design, or AI product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with Claude Code’s extensibility model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SDLC maturity frameworks or workforce analytics (DORA, DevEx)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and facilitating workshops for mixed audiences — engineers, product managers, and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who Thrives Here\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Forward Deployed AI Lead\u0026lt;/span\u0026gt; who do well here are a specific profile:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sat in the seat. \u0026lt;/strong\u0026gt;You’ve led engineering teams or technology strategy inside a product company and understand the pressures executives navigate when adopting AI. Clients can tell.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thinks across the business. \u0026lt;/strong\u0026gt;You don’t stop at engineering. You see how AI impacts operations, product, and go-to-market — and you can have those conversations with the people who own them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knows when to slow down. \u0026lt;/strong\u0026gt;You surface risks before committing to an approach. When the client’s definition of the work is wrong, you say so.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Closes the next engagement. \u0026lt;/strong\u0026gt;The final week of a Catalyst is a conversion window. You treat it that way — and the cross-LOB relationships you’ve built give you multiple paths to expand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Makes the methodology better. \u0026lt;/strong\u0026gt;Every engagement teaches you something. You feed it back into the practice rather than keeping it in your head.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Earns trust at the executive level. \u0026lt;/strong\u0026gt;You’re as comfortable presenting an AI operating model to a COO in the morning as reviewing prompt architecture with your FDE that afternoon.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a poor fit if you want someone else to handle the sales motion or prefer execution-only roles. You are accountable for both strategic delivery quality and account expansion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why This Team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ground floor of something real: this BU is early, well-resourced, and anchored to Anthropic. You\u0026#39;re writing the playbook, not inheriting one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the methodology: you are shaping how AI-DLC enablement gets delivered. Every engagement you run improves the one after it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proximity to the market: your clients are PE portcos, enterprise engineering orgs, and Anthropic-referred customers at the frontier of AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue upside: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Forward Deployed AI Lead \u0026lt;/span\u0026gt;who drive account expansion earn on revenue generated, not just delivery margin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native by default: this team uses AI in how it works. Specification-First Engineering is how we move from prototype to production fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcomes, not hours: advancement tied to delivery performance and account growth, not utilization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equitable Life - Hybrid Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% Premium Coverage for the employee and dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Long-Term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4% Pension match (employer contribution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Vacations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sick Leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Holidays\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 50% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vacancy Status:\u0026lt;/strong\u0026gt; This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;: The expected base salary range for this position is CAD $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;228,000\u0026lt;/span\u0026gt; - \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$253,000 \u0026lt;/span\u0026gt;per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Compensation Components\u0026lt;/strong\u0026gt;: In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4124227004,"name":"Anthropic Consulting and Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5969990004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5142247004,"location":{"name":"USA"},"metadata":null,"id":5969990004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"430","title":"Forward Deployed AI Lead","company_name":"Caylent","first_published":"2026-04-14T14:47:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About This Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Caylent’s Anthropic Business Unit is a dedicated AI services practice built in partnership with Anthropic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Forward Deployed AI Lead is the strategic and architectural lead on AI engagements. Paired with a Forward Deployed Engineer (FDE) who handles hands-on implementation, you own the engagement arc: shaping AI strategy, designing operating models, mapping AI outcomes to business value, and guiding executive stakeholders through adoption. You lead the room — the FDE builds what you architect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a cross-functional role. You engage across lines of business, not just engineering, connecting AI initiatives to the outcomes that matter to each part of the organization. Every engagement is anchored to Anthropic’s platform and focused on real AI adoption outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your clients span PE portfolio companies, growth-stage software businesses, and enterprise organizations. You are the strategic face of Caylent from kickoff through handoff.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategy and Architecture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own AI engagements end-to-end as the strategic lead, from discovery through executive handoff, partnered with an FDE who drives implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run structured discovery across engineering, product, and business stakeholders to map organizational context, AI readiness, and strategic goals across lines of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI operating models that define how the organization adopts, governs, and scales AI. Not just within engineering, but across the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define AI outcome maps that tie initiatives to measurable business results: efficiency gains, revenue impact, risk reduction, and time-to-value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead AI maturity assessments and architect near-term and long-term adoption roadmaps aligned to Anthropic’s platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate executive workshops and enablement sessions for audiences ranging from engineering teams to C-suite leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver executive presentations to CTOs, VPs of Engineering, and line-of-business leaders covering current-state findings, ROI projections, and strategic recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct FDE work on Claude Code tooling, prompt architecture, and workflow automation. You set the technical direction, the FDE executes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Relationship and Business Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify expansion opportunities across lines of business. AI strategy work naturally surfaces adjacent needs in departments beyond the initial engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape follow-on scope throughout the engagement: by Week 1, you should have a working hypothesis for the next engagement; by the final on-site block, you present it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive relationships that position Caylent as a long-term AI strategy partner, not a one-time vendor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend on-site for the final Catalyst block: readout, workshop, and executive presentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable strategy frameworks, delivery artifacts, and methodology improvements back into the practice at engagement close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead AI strategy engagements spanning multiple teams, platforms, and business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with FDEs to refine the architect-engineer delivery model and improve handoff patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development or technical architecture experience across varied stacks, including hyperscaler environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in engineering leadership, technical consulting, solutions architecture, or a combination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to engage across lines of business. You can talk to a VP of Engineering about CI/CD and a COO about operational efficiency in the same week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or advising on AI operating models, technology adoption strategies, or digital transformation programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with Claude Code or equivalent AI-assisted development tools — you don’t need to configure them daily, but you need to speak the language credibly and direct an FDE’s work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Claude Architect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running structured stakeholder interviews, discovery sessions, and facilitated workshops with both technical and business audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication: writing and presenting to CTOs, VPs of Engineering, and line-of-business leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering professional services engagements, including scope management, deliverable ownership, and client advisory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of CI/CD pipelines, DevOps practices, and modern software development workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience mapping AI initiatives to business outcomes (revenue, efficiency, risk, time-to-value) with executive-level ROI framing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with PE portfolio company environments and board-level communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in solutions architecture, platform engineering, or enterprise technology strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM prompt engineering, agentic AI workflow design, or AI product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with Claude Code’s extensibility model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SDLC maturity frameworks or workforce analytics (DORA, DevEx)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and facilitating workshops for mixed audiences — engineers, product managers, and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who Thrives Here\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Forward Deployed AI Lead\u0026lt;/span\u0026gt; who do well here are a specific profile:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sat in the seat. \u0026lt;/strong\u0026gt;You’ve led engineering teams or technology strategy inside a product company and understand the pressures executives navigate when adopting AI. Clients can tell.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thinks across the business. \u0026lt;/strong\u0026gt;You don’t stop at engineering. You see how AI impacts operations, product, and go-to-market — and you can have those conversations with the people who own them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knows when to slow down. \u0026lt;/strong\u0026gt;You surface risks before committing to an approach. When the client’s definition of the work is wrong, you say so.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Closes the next engagement. \u0026lt;/strong\u0026gt;The final week of a Catalyst is a conversion window. You treat it that way — and the cross-LOB relationships you’ve built give you multiple paths to expand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Makes the methodology better. \u0026lt;/strong\u0026gt;Every engagement teaches you something. You feed it back into the practice rather than keeping it in your head.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Earns trust at the executive level. \u0026lt;/strong\u0026gt;You’re as comfortable presenting an AI operating model to a COO in the morning as reviewing prompt architecture with your FDE that afternoon.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a poor fit if you want someone else to handle the sales motion or prefer execution-only roles. You are accountable for both strategic delivery quality and account expansion.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why This Team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ground floor of something real: this BU is early, well-resourced, and anchored to Anthropic. You\u0026#39;re writing the playbook, not inheriting one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the methodology: you are shaping how AI-DLC enablement gets delivered. Every engagement you run improves the one after it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proximity to the market: your clients are PE portcos, enterprise engineering orgs, and Anthropic-referred customers at the frontier of AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue upside: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Forward Deployed AI Lead\u0026lt;/span\u0026gt; who drive account expansion earn on revenue generated, not just delivery margin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native by default: this team uses AI in how it works. Specification-First Engineering is how we move from prototype to production fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcomes, not hours: advancement tied to delivery performance and account growth, not utilization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan with company match up to 4% and immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-issued laptop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental and vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Term disability and life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Spending Account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment and office stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for learning and development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited paid time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 paid holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may require up to 50% travel, depending on business needs.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;NOTE: We’re unable to provide visa sponsorship now or at any time in the future.\u0026lt;/em\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; The expected base salary range for this position is \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$210,000\u0026lt;/span\u0026gt;\u0026amp;nbsp;-\u0026amp;nbsp;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:170000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;232,500\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:185000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Compensation Components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4124227004,"name":"Anthropic Consulting and Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6137839004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151243004,"location":{"name":"Canada"},"metadata":null,"id":6137839004,"updated_at":"2026-11-03T09:10:33-05:00","requisition_id":"100","title":"Forward Deployed Product Manager","company_name":"Caylent","first_published":"2026-08-06T13:37:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About This Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Caylent\u0026#39;s Anthropic Consulting and Engineering (ACE) practice is a dedicated AI services team built in partnership with Anthropic. We are Anthropic\u0026#39;s first pure-play delivery partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Agentic SDLC Product Manager owns the Product workstream inside client engagements. On Transformation Blueprint programs, you lead the Product workstream alongside engineering and organizational workstream leads: running current-state assessments with client product teams, designing the future-state PDLC, and coaching product managers through the shift from spec authors to strategic orchestrators of AI-assisted development. On 3-2-1 Build and Enable engagements, you shape the prototype: leading the scoping session, defining the Sprint Charter with the client, and driving the spec generation that feeds Sprint 1 delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are embedded in client product and engineering organizations from kickoff through handoff. Your clients are product managers and engineering leads who need to redesign how products get built, not just which tools their teams adopt.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On enterprise transformation programs, lead the product workstream end-to-end: assess how client product teams operate today, design the future-state PDLC, and coach PMs through the shift from spec authors to strategic orchestrators of AI-assisted development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On prototype and build-enable engagements, anchor the product side: run discovery with client stakeholders, shape the delivery backlog into a signed Sprint Charter, and write the specs that drive prototype and MVP development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design PM training curricula and lead enablement sessions throughout engagements, using real delivery work as session material\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface expansion opportunities during delivery: by the close of each engagement, you have a clear view of what the client\u0026#39;s product org needs next\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic IP and Tooling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help define and refine the product-facing agents Caylent deploys across engagements: idea consolidation, spec generation, PM workflow automation, and the product side of advanced agent prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide field feedback that sharpens agent design, prompt configuration, and the scoping frameworks that determine where agentic tooling fits in client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-own the product spec artifacts that define how Caylent\u0026#39;s IP gets built and evolved across the practice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Turn PDLC patterns from the field into improvements to product workstream methodology, scoping frameworks, and future-state design templates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales conversations where product definition, sprint structure, or PDLC maturity assessment is part of the qualification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product management experience, including meaningful time in a client-facing, embedded, or consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with product teams on how they work: their discovery processes, PDLC design, and spec practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or demonstrated capability in the use of Agentic AI to facilitate product management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong facilitation: you run working sessions with product and engineering stakeholders, extract useful signal from ambiguous input, and drive toward a signed-off decision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to write clean, executable specs, both for your own engagement deliverables and as a model for clients you\u0026#39;re coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency to scope prototypes with engineers: you can discuss architectural feasibility, participate in spec-to-build handoffs, and hold your own in an architecture lock session\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in professional services, management consulting, or an embedded advisory role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience redesigning how a product function works inside another organization, not just producing recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-native product workflows: spec-driven development, LLM-assisted requirements generation, or agentic product tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PE portfolio company environments or enterprise engineering organizations navigating modernization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with Claude Code or equivalent AI-assisted development tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who Thrives Here\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operates inside the client\u0026#39;s product function. You\u0026#39;re in the roadmap sessions, the scoping workshops, and the spec reviews. Clients let you in because you understand their problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Makes client PMs better. Your measure of success is whether client product teams can run AI-native workflows after you leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns the diagnosis and the design. You run the assessment, draw the conclusions, and write the future-state design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can build a sprint with engineers. On prototype engagements, you\u0026#39;re defining the Sprint Charter and writing the specs. You can hold a technical conversation about feasibility and push back when scope doesn\u0026#39;t fit the architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feeds the methodology. Every engagement teaches you how product organizations respond to AI-native practices. You turn that into the next version of the workstream approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a poor fit if you\u0026#39;re most comfortable in a single-product company where your users are internal and your roadmap is yours to own long-term. Engagements close. You hand off and move to the next client. The quality of what you leave behind is the measure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why This Team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Product workstream is one of the most differentiated parts of the Transformation offering and currently the one with the most room to develop. You shape it from the first engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Each engagement feeds directly back into the workstream materials: field observations change how the offering runs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your clients are PE portcos, enterprise engineering orgs, and Anthropic-referred customers at the frontier of AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native by default: you build with and through Claude, coaching clients on practices you use yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcomes, not hours: advancement tied to workstream delivery quality, methodology contribution, and account expansion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equitable Life - Hybrid Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% Premium Coverage for the employee and dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Long-Term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4% Pension match (employer contribution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Vacations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sick Leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Holidays\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 50% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vacancy Status:\u0026lt;/strong\u0026gt; This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;The expected base salary range for this position is CAD\u0026amp;nbsp;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:140000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;155,000\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt; - \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$170,000\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:185000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Compensation Components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4124227004,"name":"Anthropic Consulting and Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6137836004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151243004,"location":{"name":"United States "},"metadata":null,"id":6137836004,"updated_at":"2026-10-22T13:05:39-04:00","requisition_id":"100","title":"Forward Deployed Product Manager","company_name":"Caylent","first_published":"2026-08-06T13:36:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About This Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Caylent\u0026#39;s Anthropic Consulting and Engineering (ACE) practice is a dedicated AI services team built in partnership with Anthropic. We are Anthropic\u0026#39;s first pure-play delivery partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Agentic SDLC Product Manager owns the Product workstream inside client engagements. On Transformation Blueprint programs, you lead the Product workstream alongside engineering and organizational workstream leads: running current-state assessments with client product teams, designing the future-state PDLC, and coaching product managers through the shift from spec authors to strategic orchestrators of AI-assisted development. On 3-2-1 Build and Enable engagements, you shape the prototype: leading the scoping session, defining the Sprint Charter with the client, and driving the spec generation that feeds Sprint 1 delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are embedded in client product and engineering organizations from kickoff through handoff. Your clients are product managers and engineering leads who need to redesign how products get built, not just which tools their teams adopt.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On enterprise transformation programs, lead the product workstream end-to-end: assess how client product teams operate today, design the future-state PDLC, and coach PMs through the shift from spec authors to strategic orchestrators of AI-assisted development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On prototype and build-enable engagements, anchor the product side: run discovery with client stakeholders, shape the delivery backlog into a signed Sprint Charter, and write the specs that drive prototype and MVP development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design PM training curricula and lead enablement sessions throughout engagements, using real delivery work as session material\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface expansion opportunities during delivery: by the close of each engagement, you have a clear view of what the client\u0026#39;s product org needs next\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agentic IP and Tooling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help define and refine the product-facing agents Caylent deploys across engagements: idea consolidation, spec generation, PM workflow automation, and the product side of advanced agent prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide field feedback that sharpens agent design, prompt configuration, and the scoping frameworks that determine where agentic tooling fits in client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-own the product spec artifacts that define how Caylent\u0026#39;s IP gets built and evolved across the practice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Turn PDLC patterns from the field into improvements to product workstream methodology, scoping frameworks, and future-state design templates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales conversations where product definition, sprint structure, or PDLC maturity assessment is part of the qualification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product management experience, including meaningful time in a client-facing, embedded, or consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with product teams on how they work: their discovery processes, PDLC design, and spec practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or demonstrated capability in the use of Agentic AI to facilitate product management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong facilitation: you run working sessions with product and engineering stakeholders, extract useful signal from ambiguous input, and drive toward a signed-off decision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to write clean, executable specs, both for your own engagement deliverables and as a model for clients you\u0026#39;re coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency to scope prototypes with engineers: you can discuss architectural feasibility, participate in spec-to-build handoffs, and hold your own in an architecture lock session\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in professional services, management consulting, or an embedded advisory role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience redesigning how a product function works inside another organization, not just producing recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-native product workflows: spec-driven development, LLM-assisted requirements generation, or agentic product tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PE portfolio company environments or enterprise engineering organizations navigating modernization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with Claude Code or equivalent AI-assisted development tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who Thrives Here\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operates inside the client\u0026#39;s product function. You\u0026#39;re in the roadmap sessions, the scoping workshops, and the spec reviews. Clients let you in because you understand their problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Makes client PMs better. Your measure of success is whether client product teams can run AI-native workflows after you leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns the diagnosis and the design. You run the assessment, draw the conclusions, and write the future-state design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can build a sprint with engineers. On prototype engagements, you\u0026#39;re defining the Sprint Charter and writing the specs. You can hold a technical conversation about feasibility and push back when scope doesn\u0026#39;t fit the architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feeds the methodology. Every engagement teaches you how product organizations respond to AI-native practices. You turn that into the next version of the workstream approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a poor fit if you\u0026#39;re most comfortable in a single-product company where your users are internal and your roadmap is yours to own long-term. Engagements close. You hand off and move to the next client. The quality of what you leave behind is the measure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Why This Team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Product workstream is one of the most differentiated parts of the Transformation offering and currently the one with the most room to develop. You shape it from the first engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Each engagement feeds directly back into the workstream materials: field observations change how the offering runs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your clients are PE portcos, enterprise engineering orgs, and Anthropic-referred customers at the frontier of AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native by default: you build with and through Claude, coaching clients on practices you use yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcomes, not hours: advancement tied to workstream delivery quality, methodology contribution, and account expansion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;job-preview-styles__benefits--21mG1\u0026quot; data-ui=\u0026quot;job-benefits\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan with company match up to 4% and immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company issued laptop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental and Vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Term Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Spending Account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Paid Time Off, following a 90-day probationary period\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 Paid Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; The expected base salary range for this position is \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$125,000\u0026lt;/span\u0026gt; - \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$137,500\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:185000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Compensation Components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 50% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4124227004,"name":"Anthropic Consulting and Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6223140004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5228365004,"location":{"name":"CANADA"},"metadata":null,"id":6223140004,"updated_at":"2026-11-03T09:11:27-05:00","requisition_id":"515","title":"Frontend Architect","company_name":"Caylent","first_published":"2026-10-13T12:06:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced and passionate Frontend Architect to join our Cloud Native Applications team. In this role, you will own the architecture of modern, high-performance, real-time web applications built on AWS, from the first customer discovery conversation through production launch. You will design how the browser, the edge, and the API layer fit together, using technologies such as React, Next.js, GraphQL, AWS AppSync, Amazon CloudFront, and AWS WAF, and codify it all in Terraform. You\u0026#39;ll partner with Design, Backend, DevOps, and Project Management to turn ambiguous business needs into scalable, secure, and delightful user experiences, and you\u0026#39;ll raise the bar for the engineers around you. If you thrive on being both a hands-on technologist and a trusted advisor to customers, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be a mission specialist, rocketing Customers forward as you lead technical discovery, define frontend and edge architecture, and guide delivery teams through standups, sprint planning, retrospectives, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will demonstrate Caylent\u0026#39;s commitment to being an Exceptional Partner by authoring clear architecture decisions, solution designs, and diagrams, and by presenting trade-offs and recommendations to technical and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will Lead By Example, staying hands-on in the code, setting frontend standards, conducting design and code reviews, and mentoring Senior and Mid-level engineers as your team builds together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will demonstrate a passion to Stay Curious as you evaluate emerging technologies, including AI-assisted development and AI-powered user experiences, and bring proven patterns back to Caylent and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will partner with the Design team, Backend Architects, and Cloud/DevOps engineers to ensure the frontend architecture aligns with data models, API contracts, security requirements, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Core Consulting Qualifications\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Customer Experience\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver exceptional client experiences, act as a trusted technical advisor, respond professionally to customer inquiries, communicate project status and risk, and provide solutions aligned to client business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong collaboration with internal teams and customer stakeholders, proactively aligning on priorities and incorporating feedback. Lead and coordinate technical work across engineers, designers, and project managers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Communication\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex technical concepts clearly to both technical and non-technical audiences, actively listen to clients and team members, and document decisions so that teams can execute with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technical Qualifications\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional software development experience, with at least 3 years focused on frontend engineering and 1+ years in a technical lead, architect, or equivalent role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level experience building production applications with React.js and TypeScript, including state management, rendering performance, component architecture, and design systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with Next.js, including the App Router, server components, SSR, SSG, ISR, route handlers, middleware, and caching strategies. Able to advise on rendering and hosting trade-offs on AWS (e.g., containers, Lambda, AWS Amplify, OpenNext).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing and consuming GraphQL APIs, including schema design, queries and mutations, fragments, pagination, caching, and client libraries such as Apollo Client, Relay, or urql.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience implementing GraphQL Subscriptions for real-time experiences (WebSockets), including connection lifecycle, reconnection, filtering, authorization, and scale considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with AWS AppSync, including resolvers (JavaScript/VTL), data sources (DynamoDB, Lambda, OpenSearch, HTTP), authorization modes (Amazon Cognito, IAM, OIDC, Lambda authorizers), and real-time/Events APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with Amazon CloudFront for content delivery, including cache policies, origin configuration, CloudFront Functions and Lambda@Edge, and performance and cost tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of AWS WAF, including managed and custom rule groups, rate limiting, bot control, and protecting CloudFront and AppSync endpoints, plus a solid understanding of web security fundamentals (OWASP Top 10, CSP, CORS, XSS/CSRF, secure authentication flows).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing CI/CD pipelines for frontend applications, including automated builds, preview environments, and safe deployment strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of web performance (Core Web Vitals, bundle optimization, code splitting, caching), accessibility (WCAG), and observability for the frontend (RUM, logging, error tracking).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend testing strategies, including unit, integration, and end-to-end testing (e.g., Jest, Vitest, React Testing Library, Playwright, Cypress).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating closely with UX/UI designers to turn wireframes and design systems into accessible, performant experiences, and the ability to contribute to early design conversations to ensure designs are feasible and scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Generative AI technologies, both for personal productivity (Cursor, Claude Code, GitHub Copilot, etc.) and for integrating AI features (e.g., streaming responses, chat interfaces) into a frontend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to and delivering on client-facing customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications such as AWS Certified Solutions Architect (Associate or Professional) or AWS Certified Developer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with micro-frontends, monorepos (Nx, Turborepo), and design system / component library strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Amazon Cognito or other identity providers, and with API gateways and BFF (Backend for Frontend) patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS CDK, CloudFormation Terraform, or other IaC tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Large Language Models (LLM), Amazon Bedrock, and building AI-first user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with consulting or professional services environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equitable Life - Hybrid Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% Premium Coverage for the employee and dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Long-Term Disability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4% Pension match (employer contribution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Vacations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sick Leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Holidays\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vacancy Status:\u0026lt;/strong\u0026gt; This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range: \u0026lt;/strong\u0026gt;The expected base salary range for this position is CAD $152,000- $171,000 per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Compensation Components:\u0026lt;/strong\u0026gt; In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6138096004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5197245004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6138096004,"updated_at":"2026-10-15T16:28:37-04:00","requisition_id":"480","title":"Functional Consultant - Contact Center","company_name":"Caylent","first_published":"2026-10-14T09:11:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a Functional Consultant - Contact Center focused on contact center modernization, responsible for leading discovery workshops with customer stakeholders and translating business requirements into functional specifications, user stories, and acceptance criteria for Amazon Connect implementations. They use call listening and interaction analysis as a core discovery method, mining recorded voice and chat data to surface undocumented processes, score quality, and root-cause self-service containment failures, then convert those findings into AI agent scripts, process maps, and prioritized improvement recommendations. Serving as the primary liaison between customer stakeholders and Caylent\u0026#39;s delivery team, they own BRDs, traceability matrices, and UAT facilitation while also mentoring junior BAs and contributing reusable discovery assets to strengthen the CXE practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements \u0026amp;amp; Discovery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads structured elicitation workshops with client stakeholders (contact center operations, IT, compliance) to document current-state processes, pain points, and target-state workflows, then breaks business requirements into discrete, ID-tagged functional requirements, user stories, and acceptance criteria before design work is scheduled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maps legacy contact center processes (e.g. Avaya, Genesys, NICE) to Amazon Connect capabilities, identifying gaps, configuration options, and where custom development is required - favoring configuration over customization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds and maintains the live link between every requirement ID, the design decision addressing it, the epic/story implementing it, and the test case validating it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runs the review gate before design starts and the verification gate before release (i.e. no ticket enters a sprint, and no story closes, without a traced requirement ID)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns the intake of requirement changes, logs impact to the RTM, and hands schedule/budget impact to the technical PM rather than letting scope drift silently..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runs requirement walkthroughs with architects and engineers before design starts, and with QA before test design - catching ambiguity before it becomes code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Data Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze contact center KPIs (AHT, containment rate, CSAT/NPS, Retention) to baseline current performance and define measurable success criteria for engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering to define data models for Customer Profiles, Cases, and the Connect analytics data lake (Glue, Athena, QuickSight), ensuring reporting requirements are captured up front\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI agent and self-service requirements: call/chat intents, escalation paths, containment targets, and guardrail/compliance needs for AI-driven interactions\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Call Quality \u0026amp;amp; Interaction Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct structured call listening and quality assurance reviews across recorded voice and chat interactions, scoring them against defined quality criteria - compliance adherence, process accuracy, soft skills, and resolution quality and packaging findings into QA reports and trend summaries for customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call listening as a process-discovery method: mine recorded interactions to surface undocumented business processes, decision points, exception paths, and agent workarounds, then codify what agents actually do into current-state process maps that validate or correct stakeholder-described workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate documented business processes into structured AI agent scripts and call guides,\u0026amp;nbsp; greetings, identity verification, decision trees, objection and exception handling, required compliance language, and closing sequences that standardize agent behavior and feed training materials, knowledge bases, and agent-assist tooling (e.g., Amazon Q in Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform formal evaluations of calls, chats, and cases using evaluation forms and scorecards (e.g., Amazon Connect Evaluations with Contact Lens), and synthesize results into performance-trend reporting for operations leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze interactions that escaped self-service to root-cause containment failures, misrecognized intents, missing self-service capabilities, authentication friction, confusing prompts, or premature zero-outs and convert findings into prioritized, evidence-backed recommendations for IVR and AI improvements that measurably raise containment rates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration \u0026amp;amp; Documentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the day-to-day liaison between customer business stakeholders and the Caylent delivery team, managing scope clarifications and change requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce clear, well-organized documentation: business requirements documents (BRDs), process flow diagrams, current/future-state maps, and UAT test plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate UAT sessions, triage defects and enhancement requests with stakeholders, and prioritize backlog items against business value and delivery timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support project governance: status reporting, RAID logs, and steering committee materials for contact center modernization programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Practice Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable discovery templates, requirement checklists, and process maps back to the CXE practice so future engagements start further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales: participate in discovery calls, help scope SOWs, and provide business-analysis input on estimates for contact center engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior Functional Consultants on contact center domain concepts and Caylent\u0026#39;s discovery methodology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of business analysis experience, including 1+ years supporting contact center, CCaaS, or customer experience technology implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in analyzing call center interactions as a process discovery methodology for mining patterns in call center interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of using Amazon Connect or a comparable CCaaS platform (Genesys, Avaya, Cisco, NICE) for finding, evaluating, and mining call center interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to write clear functional requirements, user stories, and acceptance criteria that engineering teams can build directly against\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with contact center KPIs and operations concepts (AHT, containment, CSAT/NPS, SLA, Retention)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong facilitation and stakeholder management skills; comfortable running workshops with both business and technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with requirements and diagramming tools (i.e. Jira, Confluence, Lucidchart/Visio, Figma) and basic SQL or reporting-tool literacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office tools (Excel, Word, Powerpoint)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to conversational AI / self-service requirements (Amazon Lex, Amazon Q in Connect, or comparable IVR/chatbot platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector, healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools (QuickSight, Tableau, Power BI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pay in USD\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6224038004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5197245004,"location":{"name":"BRAZIL"},"metadata":null,"id":6224038004,"updated_at":"2026-10-15T16:28:00-04:00","requisition_id":"480","title":"Functional Consultant - Contact Center","company_name":"Caylent","first_published":"2026-10-14T09:13:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a Functional Consultant - Contact Center focused on contact center modernization, responsible for leading discovery workshops with customer stakeholders and translating business requirements into functional specifications, user stories, and acceptance criteria for Amazon Connect implementations. They use call listening and interaction analysis as a core discovery method, mining recorded voice and chat data to surface undocumented processes, score quality, and root-cause self-service containment failures, then convert those findings into AI agent scripts, process maps, and prioritized improvement recommendations. Serving as the primary liaison between customer stakeholders and Caylent\u0026#39;s delivery team, they own BRDs, traceability matrices, and UAT facilitation while also mentoring junior BAs and contributing reusable discovery assets to strengthen the CXE practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements \u0026amp;amp; Discovery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads structured elicitation workshops with client stakeholders (contact center operations, IT, compliance) to document current-state processes, pain points, and target-state workflows, then breaks business requirements into discrete, ID-tagged functional requirements, user stories, and acceptance criteria before design work is scheduled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maps legacy contact center processes (e.g. Avaya, Genesys, NICE) to Amazon Connect capabilities, identifying gaps, configuration options, and where custom development is required - favoring configuration over customization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds and maintains the live link between every requirement ID, the design decision addressing it, the epic/story implementing it, and the test case validating it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runs the review gate before design starts and the verification gate before release (i.e. no ticket enters a sprint, and no story closes, without a traced requirement ID)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns the intake of requirement changes, logs impact to the RTM, and hands schedule/budget impact to the technical PM rather than letting scope drift silently..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runs requirement walkthroughs with architects and engineers before design starts, and with QA before test design - catching ambiguity before it becomes code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Data Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze contact center KPIs (AHT, containment rate, CSAT/NPS, Retention) to baseline current performance and define measurable success criteria for engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering to define data models for Customer Profiles, Cases, and the Connect analytics data lake (Glue, Athena, QuickSight), ensuring reporting requirements are captured up front\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI agent and self-service requirements: call/chat intents, escalation paths, containment targets, and guardrail/compliance needs for AI-driven interactions\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Call Quality \u0026amp;amp; Interaction Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct structured call listening and quality assurance reviews across recorded voice and chat interactions, scoring them against defined quality criteria - compliance adherence, process accuracy, soft skills, and resolution quality and packaging findings into QA reports and trend summaries for customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call listening as a process-discovery method: mine recorded interactions to surface undocumented business processes, decision points, exception paths, and agent workarounds, then codify what agents actually do into current-state process maps that validate or correct stakeholder-described workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate documented business processes into structured AI agent scripts and call guides,\u0026amp;nbsp; greetings, identity verification, decision trees, objection and exception handling, required compliance language, and closing sequences that standardize agent behavior and feed training materials, knowledge bases, and agent-assist tooling (e.g., Amazon Q in Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform formal evaluations of calls, chats, and cases using evaluation forms and scorecards (e.g., Amazon Connect Evaluations with Contact Lens), and synthesize results into performance-trend reporting for operations leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze interactions that escaped self-service to root-cause containment failures, misrecognized intents, missing self-service capabilities, authentication friction, confusing prompts, or premature zero-outs and convert findings into prioritized, evidence-backed recommendations for IVR and AI improvements that measurably raise containment rates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration \u0026amp;amp; Documentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the day-to-day liaison between customer business stakeholders and the Caylent delivery team, managing scope clarifications and change requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce clear, well-organized documentation: business requirements documents (BRDs), process flow diagrams, current/future-state maps, and UAT test plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate UAT sessions, triage defects and enhancement requests with stakeholders, and prioritize backlog items against business value and delivery timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support project governance: status reporting, RAID logs, and steering committee materials for contact center modernization programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Practice Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable discovery templates, requirement checklists, and process maps back to the CXE practice so future engagements start further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales: participate in discovery calls, help scope SOWs, and provide business-analysis input on estimates for contact center engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior Functional Consultants on contact center domain concepts and Caylent\u0026#39;s discovery methodology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of business analysis experience, including 1+ years supporting contact center, CCaaS, or customer experience technology implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in analyzing call center interactions as a process discovery methodology for mining patterns in call center interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of using Amazon Connect or a comparable CCaaS platform (Genesys, Avaya, Cisco, NICE) for finding, evaluating, and mining call center interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to write clear functional requirements, user stories, and acceptance criteria that engineering teams can build directly against\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with contact center KPIs and operations concepts (AHT, containment, CSAT/NPS, SLA, Retention)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong facilitation and stakeholder management skills; comfortable running workshops with both business and technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with requirements and diagramming tools (i.e. Jira, Confluence, Lucidchart/Visio, Figma) and basic SQL or reporting-tool literacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office tools (Excel, Word, Powerpoint)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to conversational AI / self-service requirements (Amazon Lex, Amazon Q in Connect, or comparable IVR/chatbot platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector, healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools (QuickSight, Tableau, Power BI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6138095004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5197245004,"location":{"name":"MEXICO"},"metadata":null,"id":6138095004,"updated_at":"2026-10-15T16:27:16-04:00","requisition_id":"480","title":"Functional Consultant - Contact Center","company_name":"Caylent","first_published":"2026-08-10T10:18:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a Functional Consultant - Contact Center focused on contact center modernization, responsible for leading discovery workshops with customer stakeholders and translating business requirements into functional specifications, user stories, and acceptance criteria for Amazon Connect implementations. They use call listening and interaction analysis as a core discovery method, mining recorded voice and chat data to surface undocumented processes, score quality, and root-cause self-service containment failures, then convert those findings into AI agent scripts, process maps, and prioritized improvement recommendations. Serving as the primary liaison between customer stakeholders and Caylent\u0026#39;s delivery team, they own BRDs, traceability matrices, and UAT facilitation while also mentoring junior BAs and contributing reusable discovery assets to strengthen the CXE practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements \u0026amp;amp; Discovery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads structured elicitation workshops with client stakeholders (contact center operations, IT, compliance) to document current-state processes, pain points, and target-state workflows, then breaks business requirements into discrete, ID-tagged functional requirements, user stories, and acceptance criteria before design work is scheduled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maps legacy contact center processes (e.g. Avaya, Genesys, NICE) to Amazon Connect capabilities, identifying gaps, configuration options, and where custom development is required - favoring configuration over customization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds and maintains the live link between every requirement ID, the design decision addressing it, the epic/story implementing it, and the test case validating it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runs the review gate before design starts and the verification gate before release (i.e. no ticket enters a sprint, and no story closes, without a traced requirement ID)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns the intake of requirement changes, logs impact to the RTM, and hands schedule/budget impact to the technical PM rather than letting scope drift silently..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runs requirement walkthroughs with architects and engineers before design starts, and with QA before test design - catching ambiguity before it becomes code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Data Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze contact center KPIs (AHT, containment rate, CSAT/NPS, Retention) to baseline current performance and define measurable success criteria for engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering to define data models for Customer Profiles, Cases, and the Connect analytics data lake (Glue, Athena, QuickSight), ensuring reporting requirements are captured up front\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document AI agent and self-service requirements: call/chat intents, escalation paths, containment targets, and guardrail/compliance needs for AI-driven interactions\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Call Quality \u0026amp;amp; Interaction Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct structured call listening and quality assurance reviews across recorded voice and chat interactions, scoring them against defined quality criteria - compliance adherence, process accuracy, soft skills, and resolution quality and packaging findings into QA reports and trend summaries for customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call listening as a process-discovery method: mine recorded interactions to surface undocumented business processes, decision points, exception paths, and agent workarounds, then codify what agents actually do into current-state process maps that validate or correct stakeholder-described workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate documented business processes into structured AI agent scripts and call guides,\u0026amp;nbsp; greetings, identity verification, decision trees, objection and exception handling, required compliance language, and closing sequences that standardize agent behavior and feed training materials, knowledge bases, and agent-assist tooling (e.g., Amazon Q in Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform formal evaluations of calls, chats, and cases using evaluation forms and scorecards (e.g., Amazon Connect Evaluations with Contact Lens), and synthesize results into performance-trend reporting for operations leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze interactions that escaped self-service to root-cause containment failures, misrecognized intents, missing self-service capabilities, authentication friction, confusing prompts, or premature zero-outs and convert findings into prioritized, evidence-backed recommendations for IVR and AI improvements that measurably raise containment rates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration \u0026amp;amp; Documentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the day-to-day liaison between customer business stakeholders and the Caylent delivery team, managing scope clarifications and change requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce clear, well-organized documentation: business requirements documents (BRDs), process flow diagrams, current/future-state maps, and UAT test plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate UAT sessions, triage defects and enhancement requests with stakeholders, and prioritize backlog items against business value and delivery timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support project governance: status reporting, RAID logs, and steering committee materials for contact center modernization programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Practice Contribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable discovery templates, requirement checklists, and process maps back to the CXE practice so future engagements start further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales: participate in discovery calls, help scope SOWs, and provide business-analysis input on estimates for contact center engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior Functional Consultants on contact center domain concepts and Caylent\u0026#39;s discovery methodology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of business analysis experience, including 1+ years supporting contact center, CCaaS, or customer experience technology implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in analyzing call center interactions as a process discovery methodology for mining patterns in call center interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of using Amazon Connect or a comparable CCaaS platform (Genesys, Avaya, Cisco, NICE) for finding, evaluating, and mining call center interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to write clear functional requirements, user stories, and acceptance criteria that engineering teams can build directly against\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with contact center KPIs and operations concepts (AHT, containment, CSAT/NPS, SLA, Retention)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong facilitation and stakeholder management skills; comfortable running workshops with both business and technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with requirements and diagramming tools (i.e. Jira, Confluence, Lucidchart/Visio, Figma) and basic SQL or reporting-tool literacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office tools (Excel, Word, Powerpoint)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to conversational AI / self-service requirements (Amazon Lex, Amazon Q in Connect, or comparable IVR/chatbot platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector, healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools (QuickSight, Tableau, Power BI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6194831004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5215995004,"location":{"name":"MEXICO"},"metadata":null,"id":6194831004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"504","title":"Operations Analyst","company_name":"Caylent","first_published":"2026-09-25T11:27:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Operations Analyst will help translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk. You will partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will increasingly focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strong critical thinker who can operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions when appropriate, and turn data into clear recommendations and action.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day operational activities for an assigned area of the business, developing a strong understanding of its demand, workforce, capacity, staffing needs, delivery risks, and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage staffing and resource-allocation workflows from demand identification through assignment, applying established governance while balancing customer needs, skills alignment, utilization, and enterprise capacity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide data-driven staffing, capacity, and hiring recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions—not simply status updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS, cloud consulting, or technology professional services environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with business intelligence and visualization tools such as Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency with Google Sheets and/or Microsoft Excel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076849004,"name":"Service Delivery Operations","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6194830004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5215995004,"location":{"name":"BRAZIL"},"metadata":null,"id":6194830004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"504","title":"Operations Analyst","company_name":"Caylent","first_published":"2026-09-25T11:27:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Operations Analyst will help translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk. You will partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will increasingly focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strong critical thinker who can operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions when appropriate, and turn data into clear recommendations and action.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day operational activities for an assigned area of the business, developing a strong understanding of its demand, workforce, capacity, staffing needs, delivery risks, and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage staffing and resource-allocation workflows from demand identification through assignment, applying established governance while balancing customer needs, skills alignment, utilization, and enterprise capacity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide data-driven staffing, capacity, and hiring recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions—not simply status updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS, cloud consulting, or technology professional services environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with business intelligence and visualization tools such as Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency with Google Sheets and/or Microsoft Excel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076849004,"name":"Service Delivery Operations","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6208550004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5215995004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6208550004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"504","title":"Operations Analyst","company_name":"Caylent","first_published":"2026-09-25T11:27:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Operations Analyst will help translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk. You will partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will increasingly focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strong critical thinker who can operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions when appropriate, and turn data into clear recommendations and action.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day operational activities for an assigned area of the business, developing a strong understanding of its demand, workforce, capacity, staffing needs, delivery risks, and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage staffing and resource-allocation workflows from demand identification through assignment, applying established governance while balancing customer needs, skills alignment, utilization, and enterprise capacity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide data-driven staffing, capacity, and hiring recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions—not simply status updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AWS, cloud consulting, or technology professional services environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with business intelligence and visualization tools such as Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency with Google Sheets and/or Microsoft Excel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076849004,"name":"Service Delivery Operations","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5649385004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4468628004,"location":{"name":"ARGENTINA"},"metadata":null,"id":5649385004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"120","title":"Principal Cloud Software Architect","company_name":"Caylent","first_published":"2025-09-12T15:11:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an exceptional Enterprise Architect to join our growing Cloud Native Applications team and lead delivery on Caylent\u0026#39;s largest and most strategically important client engagements. The right candidate has deep expertise in designing and building applications, creating AI-first software solutions, and is energized by the scale, complexity, and stakes that come with our biggest accounts..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission will be to work alongside and lead Caylent’s Software Engineers, Architects, Sales, and Project Managers to deliver for our largest and most complex customers. You’ll be hands-on with the latest technologies, operate confidently amid the ambiguity and competing priorities that large enterprise environments bring, and serve as a steady, senior presence — both for your team and in front of client leadership — when the stakes are highest.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead software development project teams to deliver AI-first, production-ready solutions in environments with significant scale, technical complexity, and organizational complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and own technical requirements gathering, technical decision making, backlog generation and refinement, and all architectural decisions - including where legacy systems, multiple integration points, or ambiguous requirements are in play.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions with client stakeholders, including senior technical and business leadership to gather customer requirements and formulate them into a workable backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build architecture diagrams to document, communicate, and defend your solution design to both engineering teams and client leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply your expertise in AI-first software development as a hands-on, contributing member of the technical team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, automate, and refine multiple levels of AI-driven testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor teammates, provide guidance and assistance to software engineers and share practices for leading high-stakes engagements with peer Enterprise Architects and Engineering Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior point of escalation on your engagement - identifying delivery risk, technical roadblocks, or relationship friction early, and stepping in to protect both the client relationship and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own status reporting and communication with client leadership on your engagement, including presenting progress, risk, and roadmap in steering committees or business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with project managers, peers, and leaders to navigate client, technical, and team challenges with strong conflict resolution and leadership particularly across large, multi-stakeholder client organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales efforts through scope development discussions, contract document review, and client presentations when needed with particular focus on large or complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Core Consulting Qualifications\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Customer Experience\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in confidently addressing complex client questions, including from senior client stakeholders, and identifying gaps in requirements with proposed next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on delivering clear, actionable solutions that meet client goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitate alignment across a wide range of stakeholders, technical priorities, and deliverables, including in organizationally complex client environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate differing, and sometimes competing, perspectives with professionalism to ensure shared understanding and progress.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Communication\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break down and communicate complex technical concepts for technical and non-technical audiences, including senior client stakeholders, in a clear, concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt communication style based on audience and context to improve clarity and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technical Qualifications\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of proven experience in software development and cloud-native systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing professional services engagements and cross-functional projects, including engagements involving multiple stakeholders, legacy systems, or significant integration complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in established engineering practices and scalable architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with more than one backend language such as Python, Node.js, C#, or TypeScript; and familiarity with frontend frameworks such as React, Vue, MVC, or .NET. Broad expertise is a plus, but proficiency across every technology listed is not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning and building with AI both for productivity and for enhancing client solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience and expertise building with AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of relational and NoSQL databases (DynamoDB, PostgreSQL, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in API integrations across applications, vendors, and cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern application architectures including event-based systems, queues, microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build credibility and trust with senior client stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to integrate innovative technologies into development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead a workstream and support others while contributing individually, even under the added scale and visibility of large enterprise engagements..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in a computing-related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with: UX/UI, LLMs, AgentCore, GenAI, automated testing, CI/CD, IaC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale system modernization or legacy migration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating enterprise IT governance processes (e.g., change advisory boards, security reviews, procurement cycles)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5649379004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4468628004,"location":{"name":"BRAZIL"},"metadata":null,"id":5649379004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"120","title":"Principal Cloud Software Architect","company_name":"Caylent","first_published":"2025-09-12T15:10:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an exceptional Enterprise Architect to join our growing Cloud Native Applications team and lead delivery on Caylent\u0026#39;s largest and most strategically important client engagements. The right candidate has deep expertise in designing and building applications, creating AI-first software solutions, and is energized by the scale, complexity, and stakes that come with our biggest accounts..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission will be to work alongside and lead Caylent’s Software Engineers, Architects, Sales, and Project Managers to deliver for our largest and most complex customers. You’ll be hands-on with the latest technologies, operate confidently amid the ambiguity and competing priorities that large enterprise environments bring, and serve as a steady, senior presence — both for your team and in front of client leadership — when the stakes are highest.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead software development project teams to deliver AI-first, production-ready solutions in environments with significant scale, technical complexity, and organizational complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and own technical requirements gathering, technical decision making, backlog generation and refinement, and all architectural decisions - including where legacy systems, multiple integration points, or ambiguous requirements are in play.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions with client stakeholders, including senior technical and business leadership to gather customer requirements and formulate them into a workable backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build architecture diagrams to document, communicate, and defend your solution design to both engineering teams and client leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply your expertise in AI-first software development as a hands-on, contributing member of the technical team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, automate, and refine multiple levels of AI-driven testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor teammates, provide guidance and assistance to software engineers and share practices for leading high-stakes engagements with peer Enterprise Architects and Engineering Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior point of escalation on your engagement - identifying delivery risk, technical roadblocks, or relationship friction early, and stepping in to protect both the client relationship and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own status reporting and communication with client leadership on your engagement, including presenting progress, risk, and roadmap in steering committees or business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with project managers, peers, and leaders to navigate client, technical, and team challenges with strong conflict resolution and leadership particularly across large, multi-stakeholder client organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales efforts through scope development discussions, contract document review, and client presentations when needed with particular focus on large or complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Core Consulting Qualifications\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Customer Experience\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in confidently addressing complex client questions, including from senior client stakeholders, and identifying gaps in requirements with proposed next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on delivering clear, actionable solutions that meet client goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitate alignment across a wide range of stakeholders, technical priorities, and deliverables, including in organizationally complex client environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate differing, and sometimes competing, perspectives with professionalism to ensure shared understanding and progress.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Communication\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break down and communicate complex technical concepts for technical and non-technical audiences, including senior client stakeholders, in a clear, concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt communication style based on audience and context to improve clarity and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technical Qualifications\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of proven experience in software development and cloud-native systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing professional services engagements and cross-functional projects, including engagements involving multiple stakeholders, legacy systems, or significant integration complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in established engineering practices and scalable architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with more than one backend language such as Python, Node.js, C#, or TypeScript; and familiarity with frontend frameworks such as React, Vue, MVC, or .NET. Broad expertise is a plus, but proficiency across every technology listed is not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning and building with AI both for productivity and for enhancing client solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience and expertise building with AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of relational and NoSQL databases (DynamoDB, PostgreSQL, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in API integrations across applications, vendors, and cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern application architectures including event-based systems, queues, microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build credibility and trust with senior client stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to integrate innovative technologies into development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead a workstream and support others while contributing individually, even under the added scale and visibility of large enterprise engagements..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in a computing-related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with: UX/UI, LLMs, AgentCore, GenAI, automated testing, CI/CD, IaC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale system modernization or legacy migration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating enterprise IT governance processes (e.g., change advisory boards, security reviews, procurement cycles)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5649383004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4468628004,"location":{"name":"MEXICO"},"metadata":null,"id":5649383004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"120","title":"Principal Cloud Software Architect","company_name":"Caylent","first_published":"2025-09-12T15:11:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an exceptional Enterprise Architect to join our growing Cloud Native Applications team and lead delivery on Caylent\u0026#39;s largest and most strategically important client engagements. The right candidate has deep expertise in designing and building applications, creating AI-first software solutions, and is energized by the scale, complexity, and stakes that come with our biggest accounts..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission will be to work alongside and lead Caylent’s Software Engineers, Architects, Sales, and Project Managers to deliver for our largest and most complex customers. You’ll be hands-on with the latest technologies, operate confidently amid the ambiguity and competing priorities that large enterprise environments bring, and serve as a steady, senior presence — both for your team and in front of client leadership — when the stakes are highest.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead software development project teams to deliver AI-first, production-ready solutions in environments with significant scale, technical complexity, and organizational complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and own technical requirements gathering, technical decision making, backlog generation and refinement, and all architectural decisions - including where legacy systems, multiple integration points, or ambiguous requirements are in play.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions with client stakeholders, including senior technical and business leadership to gather customer requirements and formulate them into a workable backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build architecture diagrams to document, communicate, and defend your solution design to both engineering teams and client leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply your expertise in AI-first software development as a hands-on, contributing member of the technical team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, automate, and refine multiple levels of AI-driven testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor teammates, provide guidance and assistance to software engineers and share practices for leading high-stakes engagements with peer Enterprise Architects and Engineering Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior point of escalation on your engagement - identifying delivery risk, technical roadblocks, or relationship friction early, and stepping in to protect both the client relationship and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own status reporting and communication with client leadership on your engagement, including presenting progress, risk, and roadmap in steering committees or business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with project managers, peers, and leaders to navigate client, technical, and team challenges with strong conflict resolution and leadership particularly across large, multi-stakeholder client organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales efforts through scope development discussions, contract document review, and client presentations when needed with particular focus on large or complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Core Consulting Qualifications\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Customer Experience\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in confidently addressing complex client questions, including from senior client stakeholders, and identifying gaps in requirements with proposed next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on delivering clear, actionable solutions that meet client goals\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitate alignment across a wide range of stakeholders, technical priorities, and deliverables, including in organizationally complex client environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate differing, and sometimes competing, perspectives with professionalism to ensure shared understanding and progress.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Communication\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break down and communicate complex technical concepts for technical and non-technical audiences, including senior client stakeholders, in a clear, concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt communication style based on audience and context to improve clarity and decision-making.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Technical Qualifications\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of proven experience in software development and cloud-native systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing professional services engagements and cross-functional projects, including engagements involving multiple stakeholders, legacy systems, or significant integration complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in established engineering practices and scalable architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with more than one backend language such as Python, Node.js, C#, or TypeScript; and familiarity with frontend frameworks such as React, Vue, MVC, or .NET. Broad expertise is a plus, but proficiency across every technology listed is not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning and building with AI both for productivity and for enhancing client solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience and expertise building with AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of relational and NoSQL databases (DynamoDB, PostgreSQL, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in API integrations across applications, vendors, and cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern application architectures including event-based systems, queues, microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build credibility and trust with senior client stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to integrate innovative technologies into development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead a workstream and support others while contributing individually, even under the added scale and visibility of large enterprise engagements..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in a computing-related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with: UX/UI, LLMs, AgentCore, GenAI, automated testing, CI/CD, IaC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale system modernization or legacy migration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating enterprise IT governance processes (e.g., change advisory boards, security reviews, procurement cycles)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034285004,"name":"Cloud Native Applications","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6216904004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4586958004,"location":{"name":"BRAZIL"},"metadata":null,"id":6216904004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"164","title":"Principal Data Architect","company_name":"Caylent","first_published":"2026-10-05T13:31:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including: workload migrations \u0026amp;amp; modernization, cloud native application development, DevOps, data engineering, security \u0026amp;amp; compliance and everything in between. At Caylent, our people always come first.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced and skilled Principal Data Architect to join our Cloud Data Engineering Practice. The Principal Data Architect will be responsible for leading the design and implementation of complex cloud-based data solutions for our customers. The ideal candidate will have a deep understanding of cloud data and analytics technologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define strategic roadmaps and targeted outcomes for our clients in a consultative capacity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a data engineering SME to define upcoming engagements working with our pre-sales teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform technical interviews for Architect and Engineer candidates as well as provide technical guidance to Architects and Engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development and implementation of data standards and operating procedures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years of experience in AWS data landscape\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 years of experience designing and building complex data systems as well as experience in these areas:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;○ Traditional Data (At least 2):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Relational database design, optimization and migration\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Data modeling for both transactional and analytics systems including implementation of industry standard data models\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ BI dashboards and visualizations\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Data Governance and MDM\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ New Data (at least 2):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Big data processing using Spark, Streaming solutions, and NoSQL\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Machine Learning and MLOps with proficiency in Sagemaker\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ GenAI Foundational Models as well as approaches and frameworks used in conjunction with them with proficiency in Bedrock.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ DataOps practices (Infrastructure as Code, Data Testing, Data Versioning, etc)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least \u0026lt;strong\u0026gt;two \u0026lt;/strong\u0026gt;of these:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;○ Infrastructure as Code tools\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ CI/CD pipelines and tools\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ Python for analytics (numpy, pandas, matplotlib, etc.) and automation\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong drive towards standardizing and documenting our approach and solutions \u0026lt;br\u0026gt;● Excellent written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;job-preview-styles__benefits--21mG1\u0026quot; data-ui=\u0026quot;job-benefits\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Caylent employs full-time, full-benefit CLT in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034284004,"name":"Cloud Data Engineering","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6216911004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4586958004,"location":{"name":"MEXICO"},"metadata":null,"id":6216911004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"164","title":"Principal Data Architect","company_name":"Caylent","first_published":"2026-10-05T13:31:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced and skilled Principal Data Architect to join our Cloud Data Engineering Practice. The Principal Data Architect will be responsible for leading the design and implementation of complex cloud-based data solutions for our customers. The ideal candidate will have a deep understanding of cloud data and analytics technologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define strategic roadmaps and targeted outcomes for our clients in a consultative capacity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a data engineering SME to define upcoming engagements working with our pre-sales teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform technical interviews for Architect and Engineer candidates as well as provide technical guidance to Architects and Engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development and implementation of data standards and operating procedures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years of experience in AWS data landscape\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 years of experience designing and building complex data systems as well as experience in these areas:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;○ Traditional Data (At least 2):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Relational database design, optimization and migration\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Data modeling for both transactional and analytics systems including implementation of industry standard data models\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ BI dashboards and visualizations\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Data Governance and MDM\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ New Data (at least 2):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Big data processing using Spark, Streaming solutions, and NoSQL\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Machine Learning and MLOps with proficiency in Sagemaker\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ GenAI Foundational Models as well as approaches and frameworks used in conjunction with them with proficiency in Bedrock.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ DataOps practices (Infrastructure as Code, Data Testing, Data Versioning, etc)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least \u0026lt;strong\u0026gt;two \u0026lt;/strong\u0026gt;of these:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;○ Infrastructure as Code tools\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ CI/CD pipelines and tools\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ Python for analytics (numpy, pandas, matplotlib etc) and automation\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong drive towards standardizing and documenting our approach and solutions ● Excellent written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;job-preview-styles__benefits--21mG1\u0026quot; data-ui=\u0026quot;job-benefits\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034284004,"name":"Cloud Data Engineering","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6216905004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4586958004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6216905004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"164","title":"Principal Data Architect","company_name":"Caylent","first_published":"2026-10-05T13:31:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced and skilled Principal Data Architect to join our Cloud Data Engineering Practice. The Principal Data Architect will be responsible for leading the design and implementation of complex cloud-based data solutions for our customers. The ideal candidate will have a deep understanding of cloud data and analytics technologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define strategic roadmaps and targeted outcomes for our clients in a consultative capacity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a data engineering SME to define upcoming engagements working with our pre-sales teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform technical interviews for Architect and Engineer candidates as well as provide technical guidance to Architects and Engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development and implementation of data standards and operating procedures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years of experience in AWS data landscape\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 years of experience designing and building complex data systems as well as experience in these areas:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;○ Traditional Data (At least 2):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Relational database design, optimization and migration\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Data modeling for both transactional and analytics systems including implementation of industry standard data models\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ BI dashboards and visualizations\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Data Governance and MDM\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ New Data (at least 2):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Big data processing using Spark, Streaming solutions, and NoSQL\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ Machine Learning and MLOps with proficiency in Sagemaker\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ GenAI Foundational Models as well as approaches and frameworks used in conjunction with them with proficiency in Bedrock.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;■ DataOps practices (Infrastructure as Code, Data Testing, Data Versioning, etc)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least \u0026lt;strong\u0026gt;two \u0026lt;/strong\u0026gt;of these:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;○ Infrastructure as Code tools\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ CI/CD pipelines and tools\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;○ Python for analytics (numpy, pandas, matplotlib etc) and automation\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong drive towards standardizing and documenting our approach and solutions ● Excellent written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;job-preview-styles__benefits--21mG1\u0026quot; data-ui=\u0026quot;job-benefits\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pay in USD\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may require up to 25% travel, depending on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034284004,"name":"Cloud Data Engineering","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5368312004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4836988004,"location":{"name":"ARGENTINA"},"metadata":null,"id":5368312004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"269","title":"Sales Development Representative","company_name":"Caylent","first_published":"2024-10-31T16:48:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented Sales Development Representative to join our growing sales team. The right candidate is someone who is motivated, positive, excited to learn about sales motions and working with Amazon Web Services. Your mission will be to initiate outbound campaigns and generate new business for our inside and field sales teams. You will have an opportunity to learn alongside a tenured Account Executive team to establish great foundational skills for a successful sales career.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Your Assignment\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prospect new potential clients leveraging lists and campaigns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run demand generation campaigns alongside the sales team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate contact with prospects through email and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule high-quality meetings for the sales team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend meetings you’ve scheduled with an Inside Sales Representative or Account Executive and provide notes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow-up with potential customers who were interested in our services but did not buy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree completed/in progress\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and oral communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic and self-drive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and tactically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with good time management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great active-listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain a positive attitude in the face of rejection or criticism\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with internal and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patient and able to practice good phone etiquette\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong computer literacy skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Benefits\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026345004,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5463159004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4836988004,"location":{"name":"BRAZIL"},"metadata":null,"id":5463159004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"269","title":"Sales Development Representative","company_name":"Caylent","first_published":"2025-02-26T12:57:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented Sales Development Representative to join our growing sales team. The right candidate is someone who is motivated, positive, excited to learn about sales motions and working with Amazon Web Services. Your mission will be to initiate outbound campaigns and generate new business for our inside and field sales teams. You will have an opportunity to learn alongside a tenured Account Executive team to establish great foundational skills for a successful sales career.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Your Assignment\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prospect new potential clients leveraging lists and campaigns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run demand generation campaigns alongside the sales team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate contact with prospects through email and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule high-quality meetings for the sales team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend meetings you’ve scheduled with an Inside Sales Representative or Account Executive and provide notes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow-up with potential customers who were interested in our services but did not buy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree completed/in progress\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and oral communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic and self-drive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and tactically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with good time management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great active-listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain a positive attitude in the face of rejection or criticism\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with internal and cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patient and able to practice good phone etiquette\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong computer literacy skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026345004,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6220703004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227305004,"location":{"name":"Brazil"},"metadata":null,"id":6220703004,"updated_at":"2026-10-15T13:56:54-04:00","requisition_id":"513","title":" Salesforce/Certinia Administrator","company_name":"Caylent","first_published":"2026-10-13T12:17:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Salesforce \u0026amp;amp; Certinia System Administrator to support the strategic design, implementation, and optimization of our internal Salesforce and Certinia environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role will be instrumental in ensuring the scalability, stability, and alignment of our CRM, PSA and ERP systems with business objectives. You will serve as a key support administrator for both platforms and collaborate cross-functionally to develop solutions that enhance productivity, data integrity, and business performance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;User Management: Create and manage user records, permissions, and access levels\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in tailoring Salesforce and Certinia for Sales and Service Delivery teams, including creating custom objects, fields, workflows, and process automation tailored to end to end Professional Services processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Maintenance: Experience with platform data maintenance including, data queries and updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upgrades and Maintenance: Stay current with Salesforce and Certinia major release updates, test features, and perform necessary system upgrades and maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training and Support:\u0026amp;nbsp; Provide guidance to relevant Business teams on Salesforce and Certinia new major release features and functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation: Maintain documentation on system configurations, processes, and best practices for platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor Relations: Communicate with Salesforce and Certinia to report issues, request support, and stay informed about new features and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Improvement: Identify opportunities for improving processes and utilization of the Salesforce/Certinia platform to enhance the organization\u0026#39;s operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and implement AppExchange and Certinia packages that support business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving and Communication:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with business stakeholders to translate requirements into scalable and secure technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills to troubleshoot issues and provide timely solutions for users of Salesforce and Certinia PSA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of direct experience with Salesforce Sales Cloud, Certinia, including PSA, Accounting, and Revenue Management modules, as well as Analytics Studio and Financial Report Builder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Salesforce and Certinia processes with Slack is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certified Administrator or Salesforce Certified Platform App Builder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with configuration and testing of new PSA and Salesforce functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with various stakeholders including Service Delivery, Sales, Finance, IT and Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort dealing with ambiguity and excitement around building something new\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Business, Information Technology or related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Sheets, slides, and Docs and leveraging these tools for reporting and executive communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to optimize internal processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a Consulting or Professional Services organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team-first mindset with a collaborative approach to working across existing teams; able to build trust and alignment quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and communication skills to interface with executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence decision-making and promote adoption of scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong project management and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for continuous learning and keeping up with evolving Salesforce and Certinia ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026321004,"name":"Service Delivery","child_ids":[4112692004,4088719004,4076848004,4076849004,4034284004,4034285004,4057676004,4034288004,4058252004],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6220702004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227305004,"location":{"name":"Argentina"},"metadata":null,"id":6220702004,"updated_at":"2026-10-15T13:56:57-04:00","requisition_id":"513","title":"Salesforce/Certinia Administrator","company_name":"Caylent","first_published":"2026-10-13T12:17:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Salesforce \u0026amp;amp; Certinia System Administrator to support the strategic design, implementation, and optimization of our internal Salesforce and Certinia environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role will be instrumental in ensuring the scalability, stability, and alignment of our CRM, PSA and ERP systems with business objectives. You will serve as a key support administrator for both platforms and collaborate cross-functionally to develop solutions that enhance productivity, data integrity, and business performance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;User Management: Create and manage user records, permissions, and access levels\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in tailoring Salesforce and Certinia for Sales and Service Delivery teams, including creating custom objects, fields, workflows, and process automation tailored to end to end Professional Services processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Maintenance: Experience with platform data maintenance including, data queries and updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upgrades and Maintenance: Stay current with Salesforce and Certinia major release updates, test features, and perform necessary system upgrades and maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training and Support:\u0026amp;nbsp; Provide guidance to relevant Business teams on Salesforce and Certinia new major release features and functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation: Maintain documentation on system configurations, processes, and best practices for platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor Relations: Communicate with Salesforce and Certinia to report issues, request support, and stay informed about new features and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Improvement: Identify opportunities for improving processes and utilization of the Salesforce/Certinia platform to enhance the organization\u0026#39;s operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and implement AppExchange and Certinia packages that support business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving and Communication:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with business stakeholders to translate requirements into scalable and secure technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills to troubleshoot issues and provide timely solutions for users of Salesforce and Certinia PSA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of direct experience with Salesforce Sales Cloud, Certinia, including PSA, Accounting, and Revenue Management modules, as well as Analytics Studio and Financial Report Builder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Salesforce and Certinia processes with Slack is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certified Administrator or Salesforce Certified Platform App Builder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with configuration and testing of new PSA and Salesforce functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with various stakeholders including Service Delivery, Sales, Finance, IT and Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort dealing with ambiguity and excitement around building something new\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Business, Information Technology or related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Sheets, slides, and Docs and leveraging these tools for reporting and executive communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to optimize internal processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a Consulting or Professional Services organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team-first mindset with a collaborative approach to working across existing teams; able to build trust and alignment quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and communication skills to interface with executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence decision-making and promote adoption of scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong project management and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for continuous learning and keeping up with evolving Salesforce and Certinia ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pay in USD\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026321004,"name":"Service Delivery","child_ids":[4112692004,4088719004,4076848004,4076849004,4034284004,4034285004,4057676004,4034288004,4058252004],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6220698004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227305004,"location":{"name":"Mexico"},"metadata":null,"id":6220698004,"updated_at":"2026-10-15T13:56:55-04:00","requisition_id":"513","title":"Salesforce/Certinia Administrator","company_name":"Caylent","first_published":"2026-10-13T12:17:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Salesforce \u0026amp;amp; Certinia System Administrator to support the strategic design, implementation, and optimization of our internal Salesforce and Certinia environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role will be instrumental in ensuring the scalability, stability, and alignment of our CRM, PSA and ERP systems with business objectives. You will serve as a key support administrator for both platforms and collaborate cross-functionally to develop solutions that enhance productivity, data integrity, and business performance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;User Management: Create and manage user records, permissions, and access levels\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in tailoring Salesforce and Certinia for Sales and Service Delivery teams, including creating custom objects, fields, workflows, and process automation tailored to end to end Professional Services processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Maintenance: Experience with platform data maintenance including, data queries and updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upgrades and Maintenance: Stay current with Salesforce and Certinia major release updates, test features, and perform necessary system upgrades and maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training and Support:\u0026amp;nbsp; Provide guidance to relevant Business teams on Salesforce and Certinia new major release features and functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation: Maintain documentation on system configurations, processes, and best practices for platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor Relations: Communicate with Salesforce and Certinia to report issues, request support, and stay informed about new features and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Improvement: Identify opportunities for improving processes and utilization of the Salesforce/Certinia platform to enhance the organization\u0026#39;s operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and implement AppExchange and Certinia packages that support business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving and Communication:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with business stakeholders to translate requirements into scalable and secure technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills to troubleshoot issues and provide timely solutions for users of Salesforce and Certinia PSA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of direct experience with Salesforce Sales Cloud, Certinia, including PSA, Accounting, and Revenue Management modules, as well as Analytics Studio and Financial Report Builder.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Salesforce and Certinia processes with Slack is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certified Administrator or Salesforce Certified Platform App Builder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with configuration and testing of new PSA and Salesforce functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with various stakeholders including Service Delivery, Sales, Finance, IT and Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort dealing with ambiguity and excitement around building something new\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Business, Information Technology or related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Sheets, slides, and Docs and leveraging these tools for reporting and executive communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to optimize internal processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a Consulting or Professional Services organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team-first mindset with a collaborative approach to working across existing teams; able to build trust and alignment quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and communication skills to interface with executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence decision-making and promote adoption of scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong project management and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for continuous learning and keeping up with evolving Salesforce and Certinia ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026321004,"name":"Service Delivery","child_ids":[4112692004,4088719004,4076848004,4076849004,4034284004,4034285004,4057676004,4034288004,4058252004],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6203253004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5221178004,"location":{"name":"MEXICO"},"metadata":null,"id":6203253004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"506","title":"Security Engineer","company_name":"Caylent","first_published":"2026-09-21T16:40:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;The Mission\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented Security Engineer to join our growing Security team. The right candidate is someone who has a mix of AWS skills, networking familiarity, curiosity in emerging AI technologies, and a knack for tying it all together securely. ... Your mission will be helping improve Caylent’s security and compliance posture across AWS and various SaaS environments, improving our vulnerability management processes, and keeping Caylent safe against an onslaught of ever-evolving actors and tactics.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Your Assignment\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review or conduct regular security and vulnerability assessments leveraging automated and non-automated methods on cloud-based and mobile workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Periodically monitor/audit implementations and ensure they are functioning properly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and advise on technical security requirements, review and approve security architecture and control implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research security standards/tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, update, and/or review Security Assessment Reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and tune automated tests and rules, and monitor alerts and alarms for deviations from security standards, particularly using AWS tools such as Inspector, CloudTrail, CloudWatch, GuardDuty, Lambda, and Security Hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying, engineering, and building/updating/integrating new and existing security tooling, including cloud-native services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise project teams on current and projected technical security risks, and recommend mitigation strategies to control risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist internal development teams in defining and updating application threat models and in interpreting security policies, standards, and control requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design vulnerability scans of cloud-based and mobile applications and infrastructure to identify weaknesses, coordinate with app teams to confirm validity of findings, and recommend and assist with mitigations as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the security governance team to develop and interpret security standards, and build automated and self-service capabilities that validate application security and compliance status against these standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify best practices to harden and secure cloud workloads including cloud native, containers, and Kubernetes clusters at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the work of junior team members performing routine and non-routine tasks within the security program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and perform developer-focused training in support of security program goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the SecOps on call team for incident response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Your Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or 2-4 years experience in IT / security roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in AWS or other public cloud environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security+ and/or some other security certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with IAC languages such as YAML, Terraform, and/or CDK.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with scripting languages and tools (bash, powershell, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using a modern programming language such as Python, Node.js (preferredD)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Others (optional): Typescript, GoLang, Java, C#, Rust, etc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with software and app teams throughout the full Software Development Lifecycle (SDLC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with code-defined infrastructure, configuration management tools, and CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS security tooling for scanning, monitoring and alerting tools (Inspector, CloudTrail, CloudWatch, GuardDuty, Lambda, Security Hub)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A thorough understanding of operational best practices for security in the cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with containerization patterns with services like ECS, EKS, Fargate, Kubernetes, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building security reference architecture for all-in AWS cloud deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of network and web-related protocols (e.g., TCP/IP, UDP, IPSEC, SSL, HTTP, HTTPS, routing protocols)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working independently as well as in a collaborative team environment as situation demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Cloud Native patterns with services like AWS Lambda, API Gateway, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with and day-to-day knowledge of AI tooling such as Claude and Chatgpt.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Security Specialty or Professional Level Certification and/or an Anthropic certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain/showcase how AI has transformed workloads / processes for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a consultative, client-facing consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of ownership, urgency, and drive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and a familiarity of application frameworks such as (RMF, FedRAMP, DoD CC SRG, NIST 800-53, NIST 800-171)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience providing training in RMF or explaining cyber security concepts to others in a training like environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Datadog experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with being on-call / part of an on-call rotation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076851004,"name":"IT","child_ids":[],"parent_id":4026320004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6203645004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5221178004,"location":{"name":"BRAZIL"},"metadata":null,"id":6203645004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"506","title":"Security Engineer","company_name":"Caylent","first_published":"2026-09-21T16:40:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;The Mission\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented Security Engineer to join our growing Security team. The right candidate is someone who has a mix of AWS skills, networking familiarity, curiosity in emerging AI technologies, and a knack for tying it all together securely. ... Your mission will be helping improve Caylent’s security and compliance posture across AWS and various SaaS environments, improving our vulnerability management processes, and keeping Caylent safe against an onslaught of ever-evolving actors and tactics.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Your Assignment\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review or conduct regular security and vulnerability assessments leveraging automated and non-automated methods on cloud-based and mobile workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Periodically monitor/audit implementations and ensure they are functioning properly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and advise on technical security requirements, review and approve security architecture and control implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research security standards/tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, update, and/or review Security Assessment Reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and tune automated tests and rules, and monitor alerts and alarms for deviations from security standards, particularly using AWS tools such as Inspector, CloudTrail, CloudWatch, GuardDuty, Lambda, and Security Hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying, engineering, and building/updating/integrating new and existing security tooling, including cloud-native services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise project teams on current and projected technical security risks, and recommend mitigation strategies to control risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist internal development teams in defining and updating application threat models and in interpreting security policies, standards, and control requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design vulnerability scans of cloud-based and mobile applications and infrastructure to identify weaknesses, coordinate with app teams to confirm validity of findings, and recommend and assist with mitigations as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the security governance team to develop and interpret security standards, and build automated and self-service capabilities that validate application security and compliance status against these standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify best practices to harden and secure cloud workloads including cloud native, containers, and Kubernetes clusters at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the work of junior team members performing routine and non-routine tasks within the security program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and perform developer-focused training in support of security program goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the SecOps on call team for incident response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Your Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or 2-4 years experience in IT / security roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in AWS or other public cloud environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security+ and/or some other security certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with IAC languages such as YAML, Terraform, and/or CDK.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with scripting languages and tools (bash, powershell, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using a modern programming language such as Python, Node.js (preferredD)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Others (optional): Typescript, GoLang, Java, C#, Rust, etc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with software and app teams throughout the full Software Development Lifecycle (SDLC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with code-defined infrastructure, configuration management tools, and CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS security tooling for scanning, monitoring and alerting tools (Inspector, CloudTrail, CloudWatch, GuardDuty, Lambda, Security Hub)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A thorough understanding of operational best practices for security in the cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with containerization patterns with services like ECS, EKS, Fargate, Kubernetes, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building security reference architecture for all-in AWS cloud deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of network and web-related protocols (e.g., TCP/IP, UDP, IPSEC, SSL, HTTP, HTTPS, routing protocols)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working independently as well as in a collaborative team environment as situation demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Cloud Native patterns with services like AWS Lambda, API Gateway, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with and day-to-day knowledge of AI tooling such as Claude and Chatgpt.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Security Specialty or Professional Level Certification and/or an Anthropic certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain/showcase how AI has transformed workloads / processes for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a consultative, client-facing consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of ownership, urgency, and drive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and a familiarity of application frameworks such as (RMF, FedRAMP, DoD CC SRG, NIST 800-53, NIST 800-171)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience providing training in RMF or explaining cyber security concepts to others in a training like environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Datadog experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with being on-call / part of an on-call rotation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076851004,"name":"IT","child_ids":[],"parent_id":4026320004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6203646004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5221178004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6203646004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"506","title":"Security Engineer","company_name":"Caylent","first_published":"2026-09-21T16:40:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;The Mission\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented Security Engineer to join our growing Security team. The right candidate is someone who has a mix of AWS skills, networking familiarity, curiosity in emerging AI technologies, and a knack for tying it all together securely. ... Your mission will be helping improve Caylent’s security and compliance posture across AWS and various SaaS environments, improving our vulnerability management processes, and keeping Caylent safe against an onslaught of ever-evolving actors and tactics.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Your Assignment\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review or conduct regular security and vulnerability assessments leveraging automated and non-automated methods on cloud-based and mobile workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Periodically monitor/audit implementations and ensure they are functioning properly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and advise on technical security requirements, review and approve security architecture and control implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research security standards/tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, update, and/or review Security Assessment Reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and tune automated tests and rules, and monitor alerts and alarms for deviations from security standards, particularly using AWS tools such as Inspector, CloudTrail, CloudWatch, GuardDuty, Lambda, and Security Hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying, engineering, and building/updating/integrating new and existing security tooling, including cloud-native services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise project teams on current and projected technical security risks, and recommend mitigation strategies to control risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist internal development teams in defining and updating application threat models and in interpreting security policies, standards, and control requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design vulnerability scans of cloud-based and mobile applications and infrastructure to identify weaknesses, coordinate with app teams to confirm validity of findings, and recommend and assist with mitigations as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the security governance team to develop and interpret security standards, and build automated and self-service capabilities that validate application security and compliance status against these standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify best practices to harden and secure cloud workloads including cloud native, containers, and Kubernetes clusters at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the work of junior team members performing routine and non-routine tasks within the security program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and perform developer-focused training in support of security program goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the SecOps on call team for incident response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Your Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or 2-4 years experience in IT / security roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in AWS or other public cloud environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security+ and/or some other security certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with IAC languages such as YAML, Terraform, and/or CDK.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with scripting languages and tools (bash, powershell, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using a modern programming language such as Python, Node.js (preferredD)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Others (optional): Typescript, GoLang, Java, C#, Rust, etc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with software and app teams throughout the full Software Development Lifecycle (SDLC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with code-defined infrastructure, configuration management tools, and CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS security tooling for scanning, monitoring and alerting tools (Inspector, CloudTrail, CloudWatch, GuardDuty, Lambda, Security Hub)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A thorough understanding of operational best practices for security in the cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with containerization patterns with services like ECS, EKS, Fargate, Kubernetes, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building security reference architecture for all-in AWS cloud deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of network and web-related protocols (e.g., TCP/IP, UDP, IPSEC, SSL, HTTP, HTTPS, routing protocols)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working independently as well as in a collaborative team environment as situation demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Cloud Native patterns with services like AWS Lambda, API Gateway, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with and day-to-day knowledge of AI tooling such as Claude and Chatgpt.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Security Specialty or Professional Level Certification and/or an Anthropic certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain/showcase how AI has transformed workloads / processes for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a consultative, client-facing consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of ownership, urgency, and drive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and a familiarity of application frameworks such as (RMF, FedRAMP, DoD CC SRG, NIST 800-53, NIST 800-171)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience providing training in RMF or explaining cyber security concepts to others in a training like environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Datadog experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with being on-call / part of an on-call rotation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076851004,"name":"IT","child_ids":[],"parent_id":4026320004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/5825794004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5062670004,"location":{"name":"USA"},"metadata":null,"id":5825794004,"updated_at":"2026-10-22T10:50:00-04:00","requisition_id":"411","title":"Senior Cloud Architect","company_name":"Caylent","first_published":"2026-03-12T11:27:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented \u0026lt;strong\u0026gt;Senior Cloud Architect\u0026lt;/strong\u0026gt; to join our growing Managed Service Provider (MSP) team. The right candidate is someone who ….\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architecture and solutions\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead client engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thought leadership around scalable next-generation cloud architecture experience and operational guidance to clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional implementation teams to deliver world-class solutions to clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the implementation of stories and other engineering of advanced cloud work for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write Infrastructure as Code (IaC) in multiple frameworks and can break apart projects into independent components at an appropriate level, taking into account different aspects of a stack and know how to build stability and security into them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients get work done smarter with automation and code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a team to navigate complex bureaucratic relationships to bring all stakeholders together around a common product vision and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead re-platforming and refactoring efforts for existing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Client discovery and the creation of a prioritized backlog for continuous improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Observability and Monitoring\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and build scalable architectures leveraging AWS services with an emphasis on reliability, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain observability solutions using AWS native (e.g., CloudWatch, X-Ray, Config) and partner tools (e.g. Datadog, Dynatrace, OpenTelemetry) for APM, infrastructure monitoring, logging, and tracing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a 24x7 response team and operations leadership group to help establish the precise collection of metrics, data and logs needed to properly monitor an application or workload\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Within this observability framework help establish corresponding runbooks and automation that can be deployed when certain metrics and conditions (monitoring) are met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the CloudOps teams in effort to reduce noise and address root causes of issues surfaced\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with DevOps and security teams to ensure the necessary resilience, security, and cost-optimization features are embedded in solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;General\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn, coach, and share knowledge and skills with other team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare work for team members of varying levels of experience, defining stories and task type work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal IP and open source development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in delivery efforts using Agile or other work methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with vendors and partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients including presentations, technical decisions, and education opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn, research, and stay up to date on best practices and evolutionary capability in the Amazon Web Services (AWS) cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a technical team advocate, ensuring clear direction and efficient execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, provide feedback, and pair when beneficial\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep an eye out for opportunities to support our clients in even greater ways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Technology, Computer Science, or a related field and 6 years of general IT experience (programming, hardware, software, etc); or 8+ years of general IT experience (programming, hardware, software, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience with Amazon Web Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ year code-defined infrastructure experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ Continuous Integration and Delivery (CI/CD) experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have worked with Agile Project Management or other project management work methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 years experience with Cloud Native patterns with services like AWS Lambda\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 years experience architecting and building scalable, automated infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Associate and/or Professional Level Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of programming experience utilizing Python, Node.js, Typescript, GoLang, Java, C#, or other similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate experience building scalable, automated infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate experience in large-scale enterprise IT environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate experience working in a consultative, client-facing consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate experience with Cloud Native patterns with services like AWS Lambda\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with and knowledge of AWS and application Observability concepts and methods Able to demonstrate effective verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated documentation and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communication: The ability to effectively convey information, ideas, and instructions to individuals or groups, both verbally and in writing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time Management: The ability to effectively plan and organize one\u0026#39;s own time in order to meet deadlines, prioritize tasks, and make the most efficient use of time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self Management: The ability to manage one\u0026#39;s own emotions, thoughts, and behavior in different situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building Work Relationships: The ability to establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem Analysis: The ability to identify, understand, and analyze problems in order to find solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Persuasiveness: The ability to effectively present and argue one\u0026#39;s own ideas and opinions, as well as influence others to adopt a certain viewpoint or take a specific action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical expertise: The ability to understand, apply, and stay current with the knowledge, concepts, and practices in a specific field or industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership: The ability to guide and inspire a team to achieve a common goal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Planning: The ability to set goals, develop action plans, and effectively allocate resources in order to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business development: The ability to identify and pursue new business opportunities, including the ability to generate leads, build relationships, and close deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan with company match up to 4% and immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company issued laptop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental and Vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Term Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Spending Account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Paid Time Off, following a 90-day probationary period\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 Paid Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; The expected base salary range for this position is USD \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:105000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;$\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:120000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;150,000 - $170,000\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot; data-sheets-value=\u0026quot;{\u0026amp;quot;1\u0026amp;quot;:3,\u0026amp;quot;3\u0026amp;quot;:185000}\u0026quot; data-sheets-userformat=\u0026quot;{\u0026amp;quot;2\u0026amp;quot;:64,\u0026amp;quot;9\u0026amp;quot;:1}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Compensation Components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4113655004,"name":"Managed Service Provider","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6122606004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190558004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6122606004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"472","title":"Senior Engineer","company_name":"Caylent","first_published":"2026-07-23T09:25:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console:\u0026amp;nbsp;building contact flows and AI agents, writing Lambda functions and CDK stacks,\u0026amp;nbsp;developing React-based agent and admin tooling, and debugging production issues on\u0026amp;nbsp;systems that serve tens of thousands of agents and millions of customer interactions. You\u0026amp;nbsp;work within architectures set by practice leads, and you’re expected to pressure-test them,\u0026amp;nbsp;propose better patterns, and own the implementation quality of your workstream from first\u0026amp;nbsp;commit through production cutover. This role blends deep Amazon Connect platform\u0026amp;nbsp;engineering, generative AI development on Bedrock and Claude, and full-stack serverless\u0026amp;nbsp;work, with regular direct interaction with customer engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI Agent \u0026amp;amp; Conversational AI Development\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case creation, external API tools, authentication flows, and guardrails against hallucination and verification loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it with turn-by-turn trace analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus), prompt caching, and token budgeting against containment- rate targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Amazon Connect Platform Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified Cases model)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and operationalize Contact Lens for real-time sentiment, post-contact summaries, category rules, and quality management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement proficiency-based and attribute-driven routing, outbound campaigns (including answering machine detection and compliance controls), and workforce management (WFM) integrations for forecasting, scheduling, and adherence (FCS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out the Amazon Connect analytics data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Full-Stack \u0026amp;amp; Portal Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build custom Agent Workspace experiences with the Amazon Connect Streams API, third-party app embedding, and CRM screen-pop integrations (Salesforce, ServiceNow, Oracle, custom systems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build serverless, event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis for real-time event processing and customer journey orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat accessibility as a first-class requirement: WCAG 2.1 AA compliant components, automated axe-core/Playwright accessibility scanning, and support for VPAT/Section 508 documentation on government and enterprise engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Infrastructure, Delivery \u0026amp;amp; Quality\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Author infrastructure as code with AWS CDK (TypeScript) as the primary tool and CloudFormation or Terraform where customer environments require them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain CI/CD pipelines (GitHub Actions) and automated test suites: Jest/Vitest unit tests, Playwright E2E and API tests, and integration tests against live Connect instances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow phased rollout patterns for production contact centers where downtime is measured in missed calls; write the runbooks that make cutovers boring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument monitoring and alerting (CloudWatch metrics, alarms, and custom dashboards across voice, chat, tasks, queues, agents, Lambda, and AI agents) and participate in production incident triage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply security and compliance baselines in everything you ship: least-privilege IAM, DevSecOps scanning, encryption standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer engineering teams: pair on integrations, run technical working sessions, demo completed workstreams, and lead knowledge transfer so customers can operate what you build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architecture decisions within your workstream; evaluate native Connect capability before custom builds (“configuration over customization”), surface trade-offs to practice leads, and document decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling, so the next engagement starts further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales when needed: build proof-of-concept demos and provide implementation-grounded input on estimates and SOW technical scope\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational and generative AI, Amazon Lex plus LLM- based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as code proficiency with AWS CDK or Terraform, including multi- account deployment patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: WFM concepts (forecasting, scheduling, adherence), quality management, outbound compliance (TCPA), and CX KPIs (containment, AHT, CSAT, SLA/TAT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability (trace correlation, token/cost attribution, latency profiling) or accessibility engineering (WCAG 2.1 AA, axe-core automation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pay in USD\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6122583004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190558004,"location":{"name":"BRAZIL"},"metadata":null,"id":6122583004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"472","title":"Senior Engineer","company_name":"Caylent","first_published":"2026-07-23T09:25:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console:\u0026amp;nbsp;building contact flows and AI agents, writing Lambda functions and CDK stacks,\u0026amp;nbsp;developing React-based agent and admin tooling, and debugging production issues on\u0026amp;nbsp;systems that serve tens of thousands of agents and millions of customer interactions. You\u0026amp;nbsp;work within architectures set by practice leads, and you’re expected to pressure-test them,\u0026amp;nbsp;propose better patterns, and own the implementation quality of your workstream from first\u0026amp;nbsp;commit through production cutover. This role blends deep Amazon Connect platform\u0026amp;nbsp;engineering, generative AI development on Bedrock and Claude, and full-stack serverless\u0026amp;nbsp;work, with regular direct interaction with customer engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI Agent \u0026amp;amp; Conversational AI Development\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case creation, external API tools, authentication flows, and guardrails against hallucination and verification loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it with turn-by-turn trace analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus), prompt caching, and token budgeting against containment- rate targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Amazon Connect Platform Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified Cases model)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and operationalize Contact Lens for real-time sentiment, post-contact summaries, category rules, and quality management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement proficiency-based and attribute-driven routing, outbound campaigns (including answering machine detection and compliance controls), and workforce management (WFM) integrations for forecasting, scheduling, and adherence (FCS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out the Amazon Connect analytics data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Full-Stack \u0026amp;amp; Portal Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build custom Agent Workspace experiences with the Amazon Connect Streams API, third-party app embedding, and CRM screen-pop integrations (Salesforce, ServiceNow, Oracle, custom systems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build serverless, event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis for real-time event processing and customer journey orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat accessibility as a first-class requirement: WCAG 2.1 AA compliant components, automated axe-core/Playwright accessibility scanning, and support for VPAT/Section 508 documentation on government and enterprise engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Infrastructure, Delivery \u0026amp;amp; Quality\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Author infrastructure as code with AWS CDK (TypeScript) as the primary tool and CloudFormation or Terraform where customer environments require them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain CI/CD pipelines (GitHub Actions) and automated test suites: Jest/Vitest unit tests, Playwright E2E and API tests, and integration tests against live Connect instances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow phased rollout patterns for production contact centers where downtime is measured in missed calls; write the runbooks that make cutovers boring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument monitoring and alerting (CloudWatch metrics, alarms, and custom dashboards across voice, chat, tasks, queues, agents, Lambda, and AI agents) and participate in production incident triage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply security and compliance baselines in everything you ship: least-privilege IAM, DevSecOps scanning, encryption standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer engineering teams: pair on integrations, run technical working sessions, demo completed workstreams, and lead knowledge transfer so customers can operate what you build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architecture decisions within your workstream; evaluate native Connect capability before custom builds (“configuration over customization”), surface trade-offs to practice leads, and document decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling, so the next engagement starts further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales when needed: build proof-of-concept demos and provide implementation-grounded input on estimates and SOW technical scope\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational and generative AI, Amazon Lex plus LLM- based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as code proficiency with AWS CDK or Terraform, including multi- account deployment patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: WFM concepts (forecasting, scheduling, adherence), quality management, outbound compliance (TCPA), and CX KPIs (containment, AHT, CSAT, SLA/TAT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability (trace correlation, token/cost attribution, latency profiling) or accessibility engineering (WCAG 2.1 AA, axe-core automation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6123602004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190558004,"location":{"name":"CANADA"},"metadata":null,"id":6123602004,"updated_at":"2026-11-03T09:07:58-05:00","requisition_id":"472","title":"Senior Engineer","company_name":"Caylent","first_published":"2026-07-23T14:51:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console:\u0026amp;nbsp;building contact flows and AI agents, writing Lambda functions and CDK stacks,\u0026amp;nbsp;developing React-based agent and admin tooling, and debugging production issues on\u0026amp;nbsp;systems that serve tens of thousands of agents and millions of customer interactions. You\u0026amp;nbsp;work within architectures set by practice leads, and you’re expected to pressure-test them,\u0026amp;nbsp;propose better patterns, and own the implementation quality of your workstream from first\u0026amp;nbsp;commit through production cutover. This role blends deep Amazon Connect platform\u0026amp;nbsp;engineering, generative AI development on Bedrock and Claude, and full-stack serverless\u0026amp;nbsp;work, with regular direct interaction with customer engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI Agent \u0026amp;amp; Conversational AI Development\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case creation, external API tools, authentication flows, and guardrails against hallucination and verification loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it with turn-by-turn trace analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus), prompt caching, and token budgeting against containment- rate targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Amazon Connect Platform Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified Cases model)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and operationalize Contact Lens for real-time sentiment, post-contact summaries, category rules, and quality management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement proficiency-based and attribute-driven routing, outbound campaigns (including answering machine detection and compliance controls), and workforce management (WFM) integrations for forecasting, scheduling, and adherence (FCS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out the Amazon Connect analytics data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Full-Stack \u0026amp;amp; Portal Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build custom Agent Workspace experiences with the Amazon Connect Streams API, third-party app embedding, and CRM screen-pop integrations (Salesforce, ServiceNow, Oracle, custom systems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build serverless, event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis for real-time event processing and customer journey orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat accessibility as a first-class requirement: WCAG 2.1 AA compliant components, automated axe-core/Playwright accessibility scanning, and support for VPAT/Section 508 documentation on government and enterprise engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Infrastructure, Delivery \u0026amp;amp; Quality\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Author infrastructure as code with AWS CDK (TypeScript) as the primary tool and CloudFormation or Terraform where customer environments require them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain CI/CD pipelines (GitHub Actions) and automated test suites: Jest/Vitest unit tests, Playwright E2E and API tests, and integration tests against live Connect instances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow phased rollout patterns for production contact centers where downtime is measured in missed calls; write the runbooks that make cutovers boring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument monitoring and alerting (CloudWatch metrics, alarms, and custom dashboards across voice, chat, tasks, queues, agents, Lambda, and AI agents) and participate in production incident triage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply security and compliance baselines in everything you ship: least-privilege IAM, DevSecOps scanning, encryption standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer engineering teams: pair on integrations, run technical working sessions, demo completed workstreams, and lead knowledge transfer so customers can operate what you build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architecture decisions within your workstream; evaluate native Connect capability before custom builds (“configuration over customization”), surface trade-offs to practice leads, and document decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling, so the next engagement starts further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales when needed: build proof-of-concept demos and provide implementation-grounded input on estimates and SOW technical scope\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational and generative AI, Amazon Lex plus LLM- based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as code proficiency with AWS CDK or Terraform, including multi- account deployment patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: WFM concepts (forecasting, scheduling, adherence), quality management, outbound compliance (TCPA), and CX KPIs (containment, AHT, CSAT, SLA/TAT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability (trace correlation, token/cost attribution, latency profiling) or accessibility engineering (WCAG 2.1 AA, axe-core automation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equitable Life - Hybrid Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% Premium Coverage for the employee and dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4% Pension match (employer contribution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Vacations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sick Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive stock options plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vacancy Status:\u0026lt;/strong\u0026gt; This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;: The expected base salary range for this position is CAD $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;131,000\u0026lt;/span\u0026gt; - \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$147,000\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;per year, commensurate with experience and qualifications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Compensation Components\u0026lt;/strong\u0026gt;: In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6123601004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190558004,"location":{"name":"USA"},"metadata":null,"id":6123601004,"updated_at":"2026-10-23T15:11:08-04:00","requisition_id":"472","title":"Senior Engineer","company_name":"Caylent","first_published":"2026-07-23T14:49:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console:\u0026amp;nbsp;building contact flows and AI agents, writing Lambda functions and CDK stacks,\u0026amp;nbsp;developing React-based agent and admin tooling, and debugging production issues on\u0026amp;nbsp;systems that serve tens of thousands of agents and millions of customer interactions. You\u0026amp;nbsp;work within architectures set by practice leads, and you’re expected to pressure-test them,\u0026amp;nbsp;propose better patterns, and own the implementation quality of your workstream from first\u0026amp;nbsp;commit through production cutover. This role blends deep Amazon Connect platform\u0026amp;nbsp;engineering, generative AI development on Bedrock and Claude, and full-stack serverless\u0026amp;nbsp;work, with regular direct interaction with customer engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI Agent \u0026amp;amp; Conversational AI Development\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case creation, external API tools, authentication flows, and guardrails against hallucination and verification loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it with turn-by-turn trace analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus), prompt caching, and token budgeting against containment- rate targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Amazon Connect Platform Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified Cases model)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and operationalize Contact Lens for real-time sentiment, post-contact summaries, category rules, and quality management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement proficiency-based and attribute-driven routing, outbound campaigns (including answering machine detection and compliance controls), and workforce management (WFM) integrations for forecasting, scheduling, and adherence (FCS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out the Amazon Connect analytics data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Full-Stack \u0026amp;amp; Portal Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build custom Agent Workspace experiences with the Amazon Connect Streams API, third-party app embedding, and CRM screen-pop integrations (Salesforce, ServiceNow, Oracle, custom systems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build serverless, event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis for real-time event processing and customer journey orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat accessibility as a first-class requirement: WCAG 2.1 AA compliant components, automated axe-core/Playwright accessibility scanning, and support for VPAT/Section 508 documentation on government and enterprise engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Infrastructure, Delivery \u0026amp;amp; Quality\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Author infrastructure as code with AWS CDK (TypeScript) as the primary tool and CloudFormation or Terraform where customer environments require them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain CI/CD pipelines (GitHub Actions) and automated test suites: Jest/Vitest unit tests, Playwright E2E and API tests, and integration tests against live Connect instances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow phased rollout patterns for production contact centers where downtime is measured in missed calls; write the runbooks that make cutovers boring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument monitoring and alerting (CloudWatch metrics, alarms, and custom dashboards across voice, chat, tasks, queues, agents, Lambda, and AI agents) and participate in production incident triage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply security and compliance baselines in everything you ship: least-privilege IAM, DevSecOps scanning, encryption standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer engineering teams: pair on integrations, run technical working sessions, demo completed workstreams, and lead knowledge transfer so customers can operate what you build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architecture decisions within your workstream; evaluate native Connect capability before custom builds (“configuration over customization”), surface trade-offs to practice leads, and document decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling, so the next engagement starts further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales when needed: build proof-of-concept demos and provide implementation-grounded input on estimates and SOW technical scope\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational and generative AI, Amazon Lex plus LLM- based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as code proficiency with AWS CDK or Terraform, including multi- account deployment patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: WFM concepts (forecasting, scheduling, adherence), quality management, outbound compliance (TCPA), and CX KPIs (containment, AHT, CSAT, SLA/TAT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability (trace correlation, token/cost attribution, latency profiling) or accessibility engineering (WCAG 2.1 AA, axe-core automation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k plan with company match up to 4% and immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company issued laptop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental and Vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Term Disability Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Term Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Spending Account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 Paid Holidays\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6122608004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190558004,"location":{"name":"MEXICO"},"metadata":null,"id":6122608004,"updated_at":"2026-10-14T14:03:42-04:00","requisition_id":"472","title":"Senior Engineer","company_name":"Caylent","first_published":"2026-07-23T09:25:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console:\u0026amp;nbsp;building contact flows and AI agents, writing Lambda functions and CDK stacks,\u0026amp;nbsp;developing React-based agent and admin tooling, and debugging production issues on\u0026amp;nbsp;systems that serve tens of thousands of agents and millions of customer interactions. You\u0026amp;nbsp;work within architectures set by practice leads, and you’re expected to pressure-test them,\u0026amp;nbsp;propose better patterns, and own the implementation quality of your workstream from first\u0026amp;nbsp;commit through production cutover. This role blends deep Amazon Connect platform\u0026amp;nbsp;engineering, generative AI development on Bedrock and Claude, and full-stack serverless\u0026amp;nbsp;work, with regular direct interaction with customer engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI Agent \u0026amp;amp; Conversational AI Development\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case creation, external API tools, authentication flows, and guardrails against hallucination and verification loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it with turn-by-turn trace analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus), prompt caching, and token budgeting against containment- rate targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Amazon Connect Platform Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified Cases model)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and operationalize Contact Lens for real-time sentiment, post-contact summaries, category rules, and quality management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement proficiency-based and attribute-driven routing, outbound campaigns (including answering machine detection and compliance controls), and workforce management (WFM) integrations for forecasting, scheduling, and adherence (FCS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out the Amazon Connect analytics data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Full-Stack \u0026amp;amp; Portal Engineering\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build custom Agent Workspace experiences with the Amazon Connect Streams API, third-party app embedding, and CRM screen-pop integrations (Salesforce, ServiceNow, Oracle, custom systems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build serverless, event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis for real-time event processing and customer journey orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat accessibility as a first-class requirement: WCAG 2.1 AA compliant components, automated axe-core/Playwright accessibility scanning, and support for VPAT/Section 508 documentation on government and enterprise engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Infrastructure, Delivery \u0026amp;amp; Quality\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Author infrastructure as code with AWS CDK (TypeScript) as the primary tool and CloudFormation or Terraform where customer environments require them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain CI/CD pipelines (GitHub Actions) and automated test suites: Jest/Vitest unit tests, Playwright E2E and API tests, and integration tests against live Connect instances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow phased rollout patterns for production contact centers where downtime is measured in missed calls; write the runbooks that make cutovers boring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument monitoring and alerting (CloudWatch metrics, alarms, and custom dashboards across voice, chat, tasks, queues, agents, Lambda, and AI agents) and participate in production incident triage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply security and compliance baselines in everything you ship: least-privilege IAM, DevSecOps scanning, encryption standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customer engineering teams: pair on integrations, run technical working sessions, demo completed workstreams, and lead knowledge transfer so customers can operate what you build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architecture decisions within your workstream; evaluate native Connect capability before custom builds (“configuration over customization”), surface trade-offs to practice leads, and document decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling, so the next engagement starts further ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support pre-sales when needed: build proof-of-concept demos and provide implementation-grounded input on estimates and SOW technical scope\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational and generative AI, Amazon Lex plus LLM- based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as code proficiency with AWS CDK or Terraform, including multi- account deployment patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: WFM concepts (forecasting, scheduling, adherence), quality management, outbound compliance (TCPA), and CX KPIs (containment, AHT, CSAT, SLA/TAT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability (trace correlation, token/cost attribution, latency profiling) or accessibility engineering (WCAG 2.1 AA, axe-core automation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6178805004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5209972004,"location":{"name":"Argentina"},"metadata":null,"id":6178805004,"updated_at":"2026-10-21T10:16:57-04:00","requisition_id":"494","title":"Senior HR Business Partner ","company_name":"Caylent","first_published":"2026-09-02T15:53:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About This Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Senior HR Business Partner (Sr. HRBP) is a strategic advisor to senior leaders, helping build the organizational capability Caylent needs to grow. This is a high-impact role for someone who enjoys solving real business problems through organization design, leadership, workforce, and talent decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help leaders make clearer decisions on team design, leadership capability, workforce tradeoffs, performance, and how talent is deployed as Caylent’s delivery model evolves. You will combine systems thinking with practical execution—working across the organization while staying close enough to the business to identify issues early and address them at the root.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is essential to how this role operates. Supporting roughly 80% of Caylent requires disciplined prioritization: you will focus your human judgment on the decisions, relationships, and complex situations that require it, and use Claude and other AI tools as daily partners for analysis, preparation, synthesis, workflow design, and follow-through. This is how a small, high-impact HRBP team delivers responsive, high-quality support at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Organizational Partnership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior leaders across assigned departments as their strategic HRBP advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide decisions on organizational effectiveness, team design, workforce planning, leadership capability, and scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose systemic issues affecting performance, engagement, delivery, and business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather, analyze, and synthesize people, business, and operational data to surface patterns, generate insights, and influence decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders navigate ambiguity, organizational change, and evolving business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Organizational Health, Talent \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational design, workforce planning, calibration, succession, and strategic talent discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach senior leaders through leadership challenges, organizational complexity, and change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify structural patterns, leadership gaps, and organizational risks early—and help leaders act on them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide leaders through complex employee relations and organizational situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other People teams on enterprise-wide people initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Scaling the HRBP Function\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use Claude and other AI tools daily to accelerate analysis, synthesize information, prepare leaders, and improve decision quality—while applying human judgment to sensitive, complex, or high-stakes matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI-enabled HRBP workflows that reduce low-value manual work and protect capacity for organizational decisions, leader partnerships, and complex situations that require human judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders understand the organizational implications of AI adoption and changing ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor HRBPs and other HR peers, and contribute practical standards, frameworks, and operating rhythms that strengthen the function\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English is required. English is Caylent’s working language and is used for stakeholder communication, documentation, and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of progressive HR experience, including substantial HRBP and organizational consulting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting senior leaders in high-growth or fast-changing organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational consulting, coaching, change-management, and employee-relations judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen and the ability to connect people strategy to business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to turn complex people, business, and operational data into clear insights, recommendations, and decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and ability to influence through credibility, insight, and practical recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated fluency with AI: uses it daily and responsibly to accelerate analysis, synthesize complex information, design workflows, and improve decision support. \u0026lt;br\u0026gt;This is a core requirement of the role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in consulting, cloud, technology, or professional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting globally distributed and matrixed organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable people programs, organizational frameworks, or HRBP capability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with different AI tools. Claude Certified Associate - Foundations (CCAO-F) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a service-delivery model and its implications for workforce and organizational design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who Thrives Here\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role will suit someone who can operate strategically without losing sight of execution. \u0026lt;br\u0026gt;You will do well if you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Adapts quickly as the business changes; knows when to use an existing framework, when to build a new approach, and when to bring the right people together to solve an unfamiliar problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See patterns across the organization and turn them into clear, practical action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with senior leaders while offering candid, well-reasoned counsel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring structure to ambiguity and stay accountable for business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use systems, AI, and strong operating practices to extend your impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026343004,"name":"Human Resources","child_ids":[],"parent_id":4026320004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6178806004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5209972004,"location":{"name":"Brazil"},"metadata":null,"id":6178806004,"updated_at":"2026-10-21T10:16:58-04:00","requisition_id":"494","title":"Senior HR Business Partner ","company_name":"Caylent","first_published":"2026-09-02T15:53:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About This Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Senior HR Business Partner (Sr. HRBP) is a strategic advisor to senior leaders, helping build the organizational capability Caylent needs to grow. This is a high-impact role for someone who enjoys solving real business problems through organization design, leadership, workforce, and talent decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help leaders make clearer decisions on team design, leadership capability, workforce tradeoffs, performance, and how talent is deployed as Caylent’s delivery model evolves. You will combine systems thinking with practical execution—working across the organization while staying close enough to the business to identify issues early and address them at the root.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is essential to how this role operates. Supporting roughly 80% of Caylent requires disciplined prioritization: you will focus your human judgment on the decisions, relationships, and complex situations that require it, and use Claude and other AI tools as daily partners for analysis, preparation, synthesis, workflow design, and follow-through. This is how a small, high-impact HRBP team delivers responsive, high-quality support at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Organizational Partnership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior leaders across assigned departments as their strategic HRBP advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide decisions on organizational effectiveness, team design, workforce planning, leadership capability, and scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose systemic issues affecting performance, engagement, delivery, and business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather, analyze, and synthesize people, business, and operational data to surface patterns, generate insights, and influence decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders navigate ambiguity, organizational change, and evolving business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Organizational Health, Talent \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational design, workforce planning, calibration, succession, and strategic talent discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach senior leaders through leadership challenges, organizational complexity, and change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify structural patterns, leadership gaps, and organizational risks early—and help leaders act on them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide leaders through complex employee relations and organizational situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other People teams on enterprise-wide people initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Scaling the HRBP Function\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use Claude and other AI tools daily to accelerate analysis, synthesize information, prepare leaders, and improve decision quality—while applying human judgment to sensitive, complex, or high-stakes matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI-enabled HRBP workflows that reduce low-value manual work and protect capacity for organizational decisions, leader partnerships, and complex situations that require human judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders understand the organizational implications of AI adoption and changing ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor HRBPs and other HR peers, and contribute practical standards, frameworks, and operating rhythms that strengthen the function\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English is required. English is Caylent’s working language and is used for stakeholder communication, documentation, and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of progressive HR experience, including substantial HRBP and organizational consulting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting senior leaders in high-growth or fast-changing organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational consulting, coaching, change-management, and employee-relations judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen and the ability to connect people strategy to business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to turn complex people, business, and operational data into clear insights, recommendations, and decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and ability to influence through credibility, insight, and practical recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated fluency with AI: uses it daily and responsibly to accelerate analysis, synthesize complex information, design workflows, and improve decision support. \u0026lt;br\u0026gt;This is a core requirement of the role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in consulting, cloud, technology, or professional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting globally distributed and matrixed organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable people programs, organizational frameworks, or HRBP capability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with different AI tools. Claude Certified Associate - Foundations (CCAO-F) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a service-delivery model and its implications for workforce and organizational design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who Thrives Here\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role will suit someone who can operate strategically without losing sight of execution. \u0026lt;br\u0026gt;You will do well if you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Adapts quickly as the business changes; knows when to use an existing framework, when to build a new approach, and when to bring the right people together to solve an unfamiliar problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See patterns across the organization and turn them into clear, practical action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with senior leaders while offering candid, well-reasoned counsel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring structure to ambiguity and stay accountable for business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use systems, AI, and strong operating practices to extend your impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026343004,"name":"Human Resources","child_ids":[],"parent_id":4026320004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6178804004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5209972004,"location":{"name":"Mexico "},"metadata":null,"id":6178804004,"updated_at":"2026-10-23T10:02:27-04:00","requisition_id":"494","title":"Senior HR Business Partner ","company_name":"Caylent","first_published":"2026-09-02T15:53:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About This Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Senior HR Business Partner (Sr. HRBP) is a strategic advisor to senior leaders, helping build the organizational capability Caylent needs to grow. This is a high-impact role for someone who enjoys solving real business problems through organization design, leadership, workforce, and talent decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help leaders make clearer decisions on team design, leadership capability, workforce tradeoffs, performance, and how talent is deployed as Caylent’s delivery model evolves. You will combine systems thinking with practical execution—working across the organization while staying close enough to the business to identify issues early and address them at the root.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is essential to how this role operates. Supporting roughly 80% of Caylent requires disciplined prioritization: you will focus your human judgment on the decisions, relationships, and complex situations that require it, and use Claude and other AI tools as daily partners for analysis, preparation, synthesis, workflow design, and follow-through. This is how a small, high-impact HRBP team delivers responsive, high-quality support at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Organizational Partnership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior leaders across assigned departments as their strategic HRBP advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide decisions on organizational effectiveness, team design, workforce planning, leadership capability, and scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose systemic issues affecting performance, engagement, delivery, and business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather, analyze, and synthesize people, business, and operational data to surface patterns, generate insights, and influence decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders navigate ambiguity, organizational change, and evolving business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Organizational Health, Talent \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational design, workforce planning, calibration, succession, and strategic talent discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach senior leaders through leadership challenges, organizational complexity, and change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify structural patterns, leadership gaps, and organizational risks early—and help leaders act on them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide leaders through complex employee relations and organizational situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other People teams on enterprise-wide people initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Scaling the HRBP Function\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use Claude and other AI tools daily to accelerate analysis, synthesize information, prepare leaders, and improve decision quality—while applying human judgment to sensitive, complex, or high-stakes matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI-enabled HRBP workflows that reduce low-value manual work and protect capacity for organizational decisions, leader partnerships, and complex situations that require human judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders understand the organizational implications of AI adoption and changing ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor HRBPs and other HR peers, and contribute practical standards, frameworks, and operating rhythms that strengthen the function\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English is required. English is Caylent’s working language and is used for stakeholder communication, documentation, and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of progressive HR experience, including substantial HRBP and organizational consulting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting senior leaders in high-growth or fast-changing organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational consulting, coaching, change-management, and employee-relations judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen and the ability to connect people strategy to business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to turn complex people, business, and operational data into clear insights, recommendations, and decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and ability to influence through credibility, insight, and practical recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated fluency with AI: uses it daily and responsibly to accelerate analysis, synthesize complex information, design workflows, and improve decision support. \u0026lt;br\u0026gt;This is a core requirement of the role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in consulting, cloud, technology, or professional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting globally distributed and matrixed organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable people programs, organizational frameworks, or HRBP capability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with different AI tools. Claude Certified Associate - Foundations (CCAO-F) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a service-delivery model and its implications for workforce and organizational design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who Thrives Here\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role will suit someone who can operate strategically without losing sight of execution. \u0026lt;br\u0026gt;You will do well if you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Adapts quickly as the business changes; knows when to use an existing framework, when to build a new approach, and when to bring the right people together to solve an unfamiliar problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See patterns across the organization and turn them into clear, practical action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with senior leaders while offering candid, well-reasoned counsel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring structure to ambiguity and stay accountable for business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use systems, AI, and strong operating practices to extend your impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026343004,"name":"Human Resources","child_ids":[],"parent_id":4026320004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6232043004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4927750004,"location":{"name":"Mexico"},"metadata":null,"id":6232043004,"updated_at":"2026-10-22T11:27:08-04:00","requisition_id":"331","title":"Senior Platform Engineer","company_name":"Caylent","first_published":"2026-10-22T11:27:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of this role is to build and extend Caylent\u0026#39;s internal AI-native platform, spanning process automation, GenAI/agentic tooling (built on AWS Bedrock), and delivery enablement, while maintaining the services that power it.\u0026amp;nbsp; As a key member of our Builders team, you\u0026#39;ll collaborate closely with teammates and temporary collaborators, sharing knowledge and mentoring others while directly addressing the needs of internal stakeholders across the organization.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Should Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be at the forefront of improving how our organization operates from within. You\u0026#39;ll enjoy:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Direct Impact on Colleagues:\u0026lt;/strong\u0026gt; See the immediate results of your work as internal users adopt your solutions, provide feedback, and collaborate with you to refine tools that make their daily work more efficient.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Customer Relationships:\u0026lt;/strong\u0026gt; Build meaningful connections across departments as you understand their challenges and deliver solutions that address their pain points, giving you unique visibility into how the business operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Impactful Problem-Solving:\u0026lt;/strong\u0026gt; Tackle real business challenges that directly improve our operational efficiency and bottom line. Your work will make a tangible difference in how our company functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology Diversity\u0026lt;/strong\u0026gt;: Work across our tech stack with Python backends, Vite frontends, AWS cloud infrastructure, and cutting-edge GenAI solutions using AWS Bedrock\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth Opportunities\u0026lt;/strong\u0026gt;: Develop both technical depth in cloud-native architecture and business acumen as you translate organizational challenges into technical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Design and implement backend solutions for core services using Python and Terraform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Build and extend GenAI/agentic solutions (RAG, tool-calling agents, evaluation loops) on AWS Bedrock as part of our platform stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Contribute to frontend interfaces (React/Vite) for the tools and platforms you help build.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Optimize and maintain cloud native applications with a focus on scalability, performance, and reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Collaborate with other engineers and stakeholders to drive the development of tools that enhance process efficiency and automate repetitive tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Contribute to service enhancements, ensuring alignment with business objectives and technical best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Generative AI solutions. Must have built at least one simple AI-powered feature or application end-to-end, and be comfortable with the AI SDLC, not just theoretical exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python for backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying and managing services in a cloud-native environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Generative AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend development (React/Vite) for building user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI/ML model integration and working with AI platforms like AWS Bedrock\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with DevOps practices, CI/CD pipelines, and automated testing frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of business processes related to process optimization and SG\u0026amp;amp;A efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076848004,"name":"Builders","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6232042004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4927750004,"location":{"name":"Argentina"},"metadata":null,"id":6232042004,"updated_at":"2026-10-22T11:27:06-04:00","requisition_id":"331","title":"Senior Platform Engineer","company_name":"Caylent","first_published":"2026-10-22T11:27:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of this role is to build and extend Caylent\u0026#39;s internal AI-native platform, spanning process automation, GenAI/agentic tooling (built on AWS Bedrock), and delivery enablement, while maintaining the services that power it.\u0026amp;nbsp; As a key member of our Builders team, you\u0026#39;ll collaborate closely with teammates and temporary collaborators, sharing knowledge and mentoring others while directly addressing the needs of internal stakeholders across the organization.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Should Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be at the forefront of improving how our organization operates from within. You\u0026#39;ll enjoy:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Direct Impact on Colleagues:\u0026lt;/strong\u0026gt; See the immediate results of your work as internal users adopt your solutions, provide feedback, and collaborate with you to refine tools that make their daily work more efficient.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Customer Relationships:\u0026lt;/strong\u0026gt; Build meaningful connections across departments as you understand their challenges and deliver solutions that address their pain points, giving you unique visibility into how the business operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Impactful Problem-Solving:\u0026lt;/strong\u0026gt; Tackle real business challenges that directly improve our operational efficiency and bottom line. Your work will make a tangible difference in how our company functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology Diversity\u0026lt;/strong\u0026gt;: Work across our tech stack with Python backends, Vite frontends, AWS cloud infrastructure, and cutting-edge GenAI solutions using AWS Bedrock\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth Opportunities\u0026lt;/strong\u0026gt;: Develop both technical depth in cloud-native architecture and business acumen as you translate organizational challenges into technical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Design and implement backend solutions for core services using Python and Terraform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Build and extend GenAI/agentic solutions (RAG, tool-calling agents, evaluation loops) on AWS Bedrock as part of our platform stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Contribute to frontend interfaces (React/Vite) for the tools and platforms you help build.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Optimize and maintain cloud native applications with a focus on scalability, performance, and reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Collaborate with other engineers and stakeholders to drive the development of tools that enhance process efficiency and automate repetitive tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Contribute to service enhancements, ensuring alignment with business objectives and technical best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Generative AI solutions. Must have built at least one simple AI-powered feature or application end-to-end, and be comfortable with the AI SDLC, not just theoretical exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python for backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying and managing services in a cloud-native environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Generative AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend development (React/Vite) for building user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI/ML model integration and working with AI platforms like AWS Bedrock\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with DevOps practices, CI/CD pipelines, and automated testing frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of business processes related to process optimization and SG\u0026amp;amp;A efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076848004,"name":"Builders","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6232045004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4927750004,"location":{"name":"Brazil"},"metadata":null,"id":6232045004,"updated_at":"2026-10-22T11:27:10-04:00","requisition_id":"331","title":"Senior Platform Engineer","company_name":"Caylent","first_published":"2026-10-22T11:27:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of this role is to build and extend Caylent\u0026#39;s internal AI-native platform, spanning process automation, GenAI/agentic tooling (built on AWS Bedrock), and delivery enablement, while maintaining the services that power it.\u0026amp;nbsp; As a key member of our Builders team, you\u0026#39;ll collaborate closely with teammates and temporary collaborators, sharing knowledge and mentoring others while directly addressing the needs of internal stakeholders across the organization.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Should Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be at the forefront of improving how our organization operates from within. You\u0026#39;ll enjoy:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Direct Impact on Colleagues:\u0026lt;/strong\u0026gt; See the immediate results of your work as internal users adopt your solutions, provide feedback, and collaborate with you to refine tools that make their daily work more efficient.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Customer Relationships:\u0026lt;/strong\u0026gt; Build meaningful connections across departments as you understand their challenges and deliver solutions that address their pain points, giving you unique visibility into how the business operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Impactful Problem-Solving:\u0026lt;/strong\u0026gt; Tackle real business challenges that directly improve our operational efficiency and bottom line. Your work will make a tangible difference in how our company functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology Diversity\u0026lt;/strong\u0026gt;: Work across our tech stack with Python backends, Vite frontends, AWS cloud infrastructure, and cutting-edge GenAI solutions using AWS Bedrock\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth Opportunities\u0026lt;/strong\u0026gt;: Develop both technical depth in cloud-native architecture and business acumen as you translate organizational challenges into technical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Design and implement backend solutions for core services using Python and Terraform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Build and extend GenAI/agentic solutions (RAG, tool-calling agents, evaluation loops) on AWS Bedrock as part of our platform stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Contribute to frontend interfaces (React/Vite) for the tools and platforms you help build.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Optimize and maintain cloud native applications with a focus on scalability, performance, and reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Collaborate with other engineers and stakeholders to drive the development of tools that enhance process efficiency and automate repetitive tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Contribute to service enhancements, ensuring alignment with business objectives and technical best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Generative AI solutions. Must have built at least one simple AI-powered feature or application end-to-end, and be comfortable with the AI SDLC, not just theoretical exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python for backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying and managing services in a cloud-native environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Generative AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend development (React/Vite) for building user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI/ML model integration and working with AI platforms like AWS Bedrock\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with DevOps practices, CI/CD pipelines, and automated testing frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of business processes related to process optimization and SG\u0026amp;amp;A efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent employs full time, full benefit CLT in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div id=\u0026quot;1741797178.021779\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1741797178.021779\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--above\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4076848004,"name":"Builders","child_ids":[],"parent_id":4026321004}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6233659004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5197254004,"location":{"name":"MEXICO"},"metadata":null,"id":6233659004,"updated_at":"2026-10-23T15:13:39-04:00","requisition_id":"481","title":"Senior QA Engineer","company_name":"Caylent","first_published":"2026-10-23T15:13:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a Senior QA/Test Engineer specializing in Amazon Connect and contact center technology, responsible for designing and executing comprehensive test strategies across contact flows, routing, IVR/self-service, and AI-driven conversational agents. They validate legacy-to-Connect migrations, build and maintain manual and automated test suites (Playwright, Cypress, Selenium) spanning UI, API, and serverless backend components, and ensure production readiness through cutover validation, monitoring verification, and incident triage. Beyond hands-on testing, they partner with engineers to shift quality left, run UAT sessions with customer stakeholders, and contribute reusable test assets and mentorship to strengthen Caylent\u0026#39;s contact center QA practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Test Strategy \u0026amp;amp; Contact Center Quality\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build test plans that validate AI agent behavior: intent recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate legacy-to-Connect migrations (i.e. Avaya, Genesys, Connect, NICE) through parallel-run testing, flow conversion verification, and data migration validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track quality metrics (defect density, test coverage, escape rate) and report on release readiness to delivery leads and customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with web application and web automation testing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Manual, Automated \u0026amp;amp; Full-Stack Testing\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and execute manual and automated IVR test suites, using tools such as Cyara, Hammer, or Botium (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and execute manual and automated web application test suites, using frameworks such as Cypress, Selenium, or Playwright (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain manual and automated test suites: Playwright E2E and API tests, Cypress, Selenium, integration tests against live Amazon Connect instances, and end-to-end tests of Amazon connect call flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test custom Agent Workspace experiences (Amazon Connect, Agent Assist)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate serverless, event-driven backends (Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis) with integration and contract tests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Production Readiness \u0026amp;amp; Operations\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute phased rollout and cutover validation for live contact centers, where testing gaps translate directly into missed calls and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify monitoring and alerting coverage (CloudWatch metrics, alarms, dashboards) across voice, chat, tasks, queues, agents, Lambda, and AI agents prior to go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in production incident triage, reproducing defects and validating fixes across the contact center stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform security and compliance validation: least-privilege IAM checks, DevSecOps scan review, and encryption standard verification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers during development to shift testing left: pairing on test design, reviewing acceptance criteria, and flagging risk areas early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run UAT sessions with customer stakeholders, triage findings, and drive defects to resolution ahead of production cutovers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable test assets (automated suites, test data sets, QA checklists) back to the CXE practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior QA engineers on contact center testing patterns and Caylent\u0026#39;s quality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Amazon Connect or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of conversational AI / voice testing considerations: intent accuracy, latency, fallback behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD pipelines (GitHub Actions) and integrating automated tests into deployment workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration testing experience (i.e. Avaya, Genesys, Connect, NICE)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability/trace validation (agent spans, token/cost attribution) or accessibility engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: Quality management, outbound compliance, and CX KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with Cyara Botium\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6233660004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5197254004,"location":{"name":"BRAZIL"},"metadata":null,"id":6233660004,"updated_at":"2026-10-23T15:13:42-04:00","requisition_id":"481","title":"Senior QA Engineer","company_name":"Caylent","first_published":"2026-10-23T15:13:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a Senior QA/Test Engineer specializing in Amazon Connect and contact center technology, responsible for designing and executing comprehensive test strategies across contact flows, routing, IVR/self-service, and AI-driven conversational agents. They validate legacy-to-Connect migrations, build and maintain manual and automated test suites (Playwright, Cypress, Selenium) spanning UI, API, and serverless backend components, and ensure production readiness through cutover validation, monitoring verification, and incident triage. Beyond hands-on testing, they partner with engineers to shift quality left, run UAT sessions with customer stakeholders, and contribute reusable test assets and mentorship to strengthen Caylent\u0026#39;s contact center QA practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Test Strategy \u0026amp;amp; Contact Center Quality\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build test plans that validate AI agent behavior: intent recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate legacy-to-Connect migrations (i.e. Avaya, Genesys, Connect, NICE) through parallel-run testing, flow conversion verification, and data migration validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track quality metrics (defect density, test coverage, escape rate) and report on release readiness to delivery leads and customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with web application and web automation testing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Manual, Automated \u0026amp;amp; Full-Stack Testing\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and execute manual and automated IVR test suites, using tools such as Cyara, Hammer, or Botium (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and execute manual and automated web application test suites, using frameworks such as Cypress, Selenium, or Playwright (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain manual and automated test suites: Playwright E2E and API tests, Cypress, Selenium, integration tests against live Amazon Connect instances, and end-to-end tests of Amazon connect call flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test custom Agent Workspace experiences (Amazon Connect, Agent Assist)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate serverless, event-driven backends (Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis) with integration and contract tests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Production Readiness \u0026amp;amp; Operations\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute phased rollout and cutover validation for live contact centers, where testing gaps translate directly into missed calls and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify monitoring and alerting coverage (CloudWatch metrics, alarms, dashboards) across voice, chat, tasks, queues, agents, Lambda, and AI agents prior to go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in production incident triage, reproducing defects and validating fixes across the contact center stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform security and compliance validation: least-privilege IAM checks, DevSecOps scan review, and encryption standard verification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers during development to shift testing left: pairing on test design, reviewing acceptance criteria, and flagging risk areas early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run UAT sessions with customer stakeholders, triage findings, and drive defects to resolution ahead of production cutovers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable test assets (automated suites, test data sets, QA checklists) back to the CXE practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior QA engineers on contact center testing patterns and Caylent\u0026#39;s quality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Amazon Connect or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of conversational AI / voice testing considerations: intent accuracy, latency, fallback behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD pipelines (GitHub Actions) and integrating automated tests into deployment workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration testing experience (i.e. Avaya, Genesys, Connect, NICE)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability/trace validation (agent spans, token/cost attribution) or accessibility engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: Quality management, outbound compliance, and CX KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with Cyara Botium\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6233662004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5197254004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6233662004,"updated_at":"2026-10-23T15:13:44-04:00","requisition_id":"481","title":"Senior QA Engineer","company_name":"Caylent","first_published":"2026-10-23T15:13:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a Senior QA/Test Engineer specializing in Amazon Connect and contact center technology, responsible for designing and executing comprehensive test strategies across contact flows, routing, IVR/self-service, and AI-driven conversational agents. They validate legacy-to-Connect migrations, build and maintain manual and automated test suites (Playwright, Cypress, Selenium) spanning UI, API, and serverless backend components, and ensure production readiness through cutover validation, monitoring verification, and incident triage. Beyond hands-on testing, they partner with engineers to shift quality left, run UAT sessions with customer stakeholders, and contribute reusable test assets and mentorship to strengthen Caylent\u0026#39;s contact center QA practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Test Strategy \u0026amp;amp; Contact Center Quality\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build test plans that validate AI agent behavior: intent recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate legacy-to-Connect migrations (i.e. Avaya, Genesys, Connect, NICE) through parallel-run testing, flow conversion verification, and data migration validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track quality metrics (defect density, test coverage, escape rate) and report on release readiness to delivery leads and customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with web application and web automation testing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Manual, Automated \u0026amp;amp; Full-Stack Testing\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and execute manual and automated IVR test suites, using tools such as Cyara, Hammer, or Botium (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and execute manual and automated web application test suites, using frameworks such as Cypress, Selenium, or Playwright (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain manual and automated test suites: Playwright E2E and API tests, Cypress, Selenium, integration tests against live Amazon Connect instances, and end-to-end tests of Amazon connect call flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test custom Agent Workspace experiences (Amazon Connect, Agent Assist)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate serverless, event-driven backends (Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis) with integration and contract tests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Production Readiness \u0026amp;amp; Operations\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute phased rollout and cutover validation for live contact centers, where testing gaps translate directly into missed calls and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify monitoring and alerting coverage (CloudWatch metrics, alarms, dashboards) across voice, chat, tasks, queues, agents, Lambda, and AI agents prior to go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in production incident triage, reproducing defects and validating fixes across the contact center stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform security and compliance validation: least-privilege IAM checks, DevSecOps scan review, and encryption standard verification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Collaboration \u0026amp;amp; Practice Contribution\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers during development to shift testing left: pairing on test design, reviewing acceptance criteria, and flagging risk areas early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run UAT sessions with customer stakeholders, triage findings, and drive defects to resolution ahead of production cutovers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute reusable test assets (automated suites, test data sets, QA checklists) back to the CXE practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior QA engineers on contact center testing patterns and Caylent\u0026#39;s quality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Amazon Connect or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of conversational AI / voice testing considerations: intent accuracy, latency, fallback behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD pipelines (GitHub Actions) and integrating automated tests into deployment workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact center migration testing experience (i.e. Avaya, Genesys, Connect, NICE)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI observability/trace validation (agent spans, token/cost attribution) or accessibility engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center operations fluency: Quality management, outbound compliance, and CX KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting or client-delivery background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with Cyara Botium\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pay in USD\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6236384004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5232883004,"location":{"name":"Argentina"},"metadata":null,"id":6236384004,"updated_at":"2026-10-28T16:17:31-04:00","requisition_id":"522","title":"Senior Revenue Forecasting \u0026 Operations Business Partner","company_name":"Caylent","first_published":"2026-10-28T16:17:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Senior Revenue Forecasting \u0026amp;amp; Operations Business Partner to own Caylent’s revenue forecast and the operational data that feeds it, and to act as the finance partner to our Sales and Delivery leadership. Reporting to the Director of Finance, you will turn signed SOWs, staffing plans, and billing schedules into a forecast leadership can rely on, and explain the variance when actuals land.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on role with high visibility to the CFO and the executive team. You will work daily with senior leaders across Sales, Delivery, Resource Management, and Accounting, challenging assumptions, influencing decisions, and translating financial trade-offs into clear recommendations they can act on. As we grow, you will also help integrate acquired entities into our forecasting, reporting, and systems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Your Assignment\u0026lt;/h2\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Revenue Forecasting and Finance Business Partner\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;monthly and quarterly revenue forecast\u0026lt;/strong\u0026gt; across all entities (US, Canada, Brazil, Argentina, Mexico) and subsidiaries, and maintain a \u0026lt;strong\u0026gt;rolling 12-month forecast\u0026lt;/strong\u0026gt; that supports the annual budget and reforecast cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the forecast \u0026lt;strong\u0026gt;bottom-up\u0026lt;/strong\u0026gt; from signed SOWs, change orders, staffing plans, and billing schedules, and reconcile it \u0026lt;strong\u0026gt;top-down\u0026lt;/strong\u0026gt; to the Salesforce pipeline and bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast by \u0026lt;strong\u0026gt;revenue type\u0026lt;/strong\u0026gt;: time and materials, fixed fee, managed services, and AWS-funded engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model \u0026lt;strong\u0026gt;backlog burn, utilization, and bench impact\u0026lt;/strong\u0026gt; on revenue, and flag engagements at risk of under-delivery or overrun.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver a monthly \u0026lt;strong\u0026gt;forecast vs. actuals package\u0026lt;/strong\u0026gt; with variance explained by engagement, practice, and entity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Business Partnering\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026lt;strong\u0026gt;trusted finance partner\u0026lt;/strong\u0026gt; to Sales, Delivery, and Resource Management leaders, joining their forecast, pipeline, and staffing reviews on a recurring basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on deal and SOW structuring (pricing, fee model, AWS funding) before signature, not only after.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Challenge assumptions\u0026lt;/strong\u0026gt; (pipeline conversion, utilization, staffing, deal structure) with data, and \u0026lt;strong\u0026gt;influence decisions.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate financial trade-offs (margin, cash, risk) into \u0026lt;strong\u0026gt;clear recommendations\u0026lt;/strong\u0026gt; for senior, non-finance stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Systems, Data \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Finance owner of \u0026lt;strong\u0026gt;revenue data\u0026lt;/strong\u0026gt; across Salesforce, the PSA or time tracking system, and the ERP; define the fields and controls that keep them in sync.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain \u0026lt;strong\u0026gt;forecast models and dashboards\u0026lt;/strong\u0026gt; with full traceability from reported numbers back to source records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automate\u0026lt;/strong\u0026gt; recurring reporting where practical (Google Sheets, Apps Script, SQL, BI tooling, or AI tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Document\u0026lt;/strong\u0026gt; revenue operations processes and controls to support audit and month-end close.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First 30 days:\u0026lt;/strong\u0026gt; Understand the forecast end to end and map every active engagement to its fee structure, billing schedule, funding terms, and staffing plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First 90 days:\u0026lt;/strong\u0026gt; Own the monthly forecast and deliver the first forecast vs. actuals package with variance explained by engagement; establish regular cadences with Sales and Delivery leadership and become their go-to finance partner for forecast and deal questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First 6 months:\u0026lt;/strong\u0026gt; Forecast accuracy within 5% of actuals at the company level and within 10% by offering; forecast reviews with Sales and Delivery leaders run on a regular cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First year:\u0026lt;/strong\u0026gt; Forecast model and dashboards are the single source of truth for revenue; recurring reporting is automated; Sales and Delivery leaders rely on Finance’s view in their own planning decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in FP\u0026amp;amp;A, revenue operations, or revenue accounting, with at least 2 years in professional services or consulting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record as a finance business partner to senior commercial and operational leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience forecasting \u0026lt;strong\u0026gt;project-based revenue\u0026lt;/strong\u0026gt;: time and materials, fixed fee, and milestone engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in \u0026lt;strong\u0026gt;Salesforce\u0026lt;/strong\u0026gt; and at least one PSA or time tracking system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Google Sheets or Excel modeling\u0026lt;/strong\u0026gt;; comfortable building models others will audit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication; executive presence with senior stakeholders; able to explain a variance in a few sentences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at an \u0026lt;strong\u0026gt;AWS or cloud consulting partner\u0026lt;/strong\u0026gt;, including AWS funding programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;M\u0026amp;amp;A\u0026lt;/strong\u0026gt;, including integration of acquired entities into forecasting, reporting, and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of \u0026lt;strong\u0026gt;ASC 606\u0026lt;/strong\u0026gt; for services revenue, including percentage-of-completion and deferred and unbilled revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SQL, Apps Script, or Python\u0026lt;/strong\u0026gt; for reporting automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;multi-entity and multi-currency\u0026lt;/strong\u0026gt; reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pay in USD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026319004,"name":"Accounting \u0026 Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6236385004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5232883004,"location":{"name":"Mexico"},"metadata":null,"id":6236385004,"updated_at":"2026-10-28T16:17:33-04:00","requisition_id":"522","title":"Senior Revenue Forecasting \u0026 Operations Business Partner","company_name":"Caylent","first_published":"2026-10-28T16:17:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented Partner Funding Operations Specialist to join our growing Finance team. The right candidate is someone who is highly organized, detail-oriented, and accountable, thrives on managing multiple deadlines across systems and stakeholders, and is comfortable adapting as program requirements evolve. Your mission will be to own the operational workflow for AWS \u0026amp;amp; Anthropic Funding Programs end to end — maintaining accurate documentation, preparing and submitting invoices on time, keeping internal teams current on program changes, and partnering closely with internal and external stakeholders to ensure the success of the funding completion process\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Your Assignment\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Partner Funding Operations Specialist is responsible for managing the operational workflow for AWS \u0026amp;amp; Anthropic Funding Programs, ensuring accurate documentation, timely invoice processing, and compliance with AWS \u0026amp;amp; Anthropic program requirements. This role serves as a key point of coordination between internal teams and AWS \u0026amp;amp; Anthropic stakeholders, requiring a high level of accountability, attention to detail, and the ability to adapt to evolving program guidelines and documentation requirements. The specialist is responsible for maintaining current knowledge of AWS \u0026amp;amp; Anthropic funding processes, communicating updates across internal teams, and helping ensure funding opportunities are executed successfully.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the end-to-end operational workflow for AWS \u0026amp;amp; Anthropic Funding Programs, ensuring documentation, funding requests, and invoicing are completed accurately and on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate client records, funding documentation, and operational trackers across internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare, validate, and submit invoices while performing quality assurance checks to ensure accuracy and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor funding program requirements, documentation standards, and process changes, ensuring internal procedures remain aligned with AWS \u0026amp;amp; Anthropic expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate updates to internal teams regarding AWS \u0026amp;amp; Anthropic program changes, funding requirements, deadlines, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate approval workflows and ensure all required documentation is completed, signed, and submitted within established timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear and timely communication to stakeholders regarding funding status, outstanding actions, and project progress across all AWS \u0026amp;amp; Anthropic Funding Programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain collaborative relationships with AWS Partner Development Managers (PDMs), proactively addressing issues, clarifying requirements, and requesting deadline extensions when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Account Executives and cross-functional teams to resolve documentation issues, monitor deadlines, and ensure successful funding execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize internal systems, reporting tools, and automation to improve operational efficiency while maintaining a high level of accuracy, accountability, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–3 years in Operations, Sales Operations, Revenue Operations, Billing, Finance Operations, or Administrative Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with CRM systems (preferably Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience processing invoices or financial documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with multiple web-based platforms simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Sales, Project Managers and Delivery teams is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Claude skills and projects knowledge is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with AWS Partner Programs, cloud partner operations, or vendor funding programs is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and adapt to evolving processes, documentation requirements, and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to translate complex program requirements into clear, actionable guidance for internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple priorities while maintaining exceptional attention to detail and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with external partners and cross-functional teams to resolve operational issues and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026319004,"name":"Accounting \u0026 Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6236395004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5232883004,"location":{"name":"Brazil"},"metadata":null,"id":6236395004,"updated_at":"2026-10-28T16:17:35-04:00","requisition_id":"522","title":"Senior Revenue Forecasting \u0026 Operations Business Partner","company_name":"Caylent","first_published":"2026-10-28T16:17:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented Partner Funding Operations Specialist to join our growing Finance team. The right candidate is someone who is highly organized, detail-oriented, and accountable, thrives on managing multiple deadlines across systems and stakeholders, and is comfortable adapting as program requirements evolve. Your mission will be to own the operational workflow for AWS \u0026amp;amp; Anthropic Funding Programs end to end — maintaining accurate documentation, preparing and submitting invoices on time, keeping internal teams current on program changes, and partnering closely with internal and external stakeholders to ensure the success of the funding completion process\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Your Assignment\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Partner Funding Operations Specialist is responsible for managing the operational workflow for AWS \u0026amp;amp; Anthropic Funding Programs, ensuring accurate documentation, timely invoice processing, and compliance with AWS \u0026amp;amp; Anthropic program requirements. This role serves as a key point of coordination between internal teams and AWS \u0026amp;amp; Anthropic stakeholders, requiring a high level of accountability, attention to detail, and the ability to adapt to evolving program guidelines and documentation requirements. The specialist is responsible for maintaining current knowledge of AWS \u0026amp;amp; Anthropic funding processes, communicating updates across internal teams, and helping ensure funding opportunities are executed successfully.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the end-to-end operational workflow for AWS \u0026amp;amp; Anthropic Funding Programs, ensuring documentation, funding requests, and invoicing are completed accurately and on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate client records, funding documentation, and operational trackers across internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare, validate, and submit invoices while performing quality assurance checks to ensure accuracy and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor funding program requirements, documentation standards, and process changes, ensuring internal procedures remain aligned with AWS \u0026amp;amp; Anthropic expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate updates to internal teams regarding AWS \u0026amp;amp; Anthropic program changes, funding requirements, deadlines, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate approval workflows and ensure all required documentation is completed, signed, and submitted within established timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear and timely communication to stakeholders regarding funding status, outstanding actions, and project progress across all AWS \u0026amp;amp; Anthropic Funding Programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain collaborative relationships with AWS Partner Development Managers (PDMs), proactively addressing issues, clarifying requirements, and requesting deadline extensions when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Account Executives and cross-functional teams to resolve documentation issues, monitor deadlines, and ensure successful funding execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize internal systems, reporting tools, and automation to improve operational efficiency while maintaining a high level of accuracy, accountability, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–3 years in Operations, Sales Operations, Revenue Operations, Billing, Finance Operations, or Administrative Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with CRM systems (preferably Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience processing invoices or financial documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with multiple web-based platforms simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Sales, Project Managers and Delivery teams is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Claude skills and projects knowledge is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with AWS Partner Programs, cloud partner operations, or vendor funding programs is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and adapt to evolving processes, documentation requirements, and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to translate complex program requirements into clear, actionable guidance for internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple priorities while maintaining exceptional attention to detail and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with external partners and cross-functional teams to resolve operational issues and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026319004,"name":"Accounting \u0026 Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6127592004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5192260004,"location":{"name":"MEXICO"},"metadata":null,"id":6127592004,"updated_at":"2026-10-30T15:57:43-04:00","requisition_id":"474","title":"Web Automation Test Engineer","company_name":"Caylent","first_published":"2026-07-27T11:00:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled Web Automation Test Engineer to join our growing Quality Assurance and Testing\u0026amp;nbsp;practice. The right candidate is someone who has hands-on expertise building scalable test automation\u0026amp;nbsp;frameworks, with a strong emphasis on reliability, maintainability, and rapid feedback for CI/CD pipelines. Your\u0026amp;nbsp;mission will be to design, develop, and maintain robust web automation frameworks for API and functional testing,\u0026amp;nbsp;enabling our teams to deliver high-quality cloud-native solutions. You\u0026#39;ll work with modern tools like Playwright\u0026amp;nbsp;and collaborate closely with developers and QA teams to drive automation best practices across our projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain a scalable web automation framework for API and UI/functional testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop test strategies, test plans, and automation suites using Playwright (Python/TypeScript) for web\u0026amp;nbsp;applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create reusable, modular page objects and components to maximize test reuse and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement API testing strategies (REST/GraphQL) integrated with UI tests where appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, maintainable automated tests with robust assertions and meaningful reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate tests with CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure test data management, environment handling, and test environment provisioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement parallel test execution, flaky test handling, retry strategies, and test isolation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor test results, analyze failures, and provide timely root-cause analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with developers, QA, and product teams to ensure quality goals are met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document framework usage, coding standards, and create comprehensive onboarding guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with automation tooling trends and propose improvements to testing infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on experience in web automation testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Playwright (Python/TypeScript) for end-to-end web testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building automation frameworks from the ground up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python/TypeScript with good knowledge of software design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API testing (REST/GraphQL) and integrating API tests with UI tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with test frameworks (pytest, unittest)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of CI/CD integration and test reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with version control (Git) and collaborative workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging, troubleshooting, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Xray Test Management for Jira for integrating test plans/results with Jira\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Behavior-Driven Development (BDD) experience and tooling (e.g., Gherkin, Cucumber, Behave)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of performance testing fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Docker and containerized test environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-based test environments and device/browser farms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test data management and data-driven testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to Agile/Scrum development processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance for you and eligible dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important:\u0026lt;/strong\u0026gt; This role requires full-time availability during UK business hours. Please apply only if you can consistently work this schedule.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6127590004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5192260004,"location":{"name":"BRAZIL"},"metadata":null,"id":6127590004,"updated_at":"2026-10-30T15:57:40-04:00","requisition_id":"474","title":"Web Automation Test Engineer","company_name":"Caylent","first_published":"2026-07-27T11:00:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled Web Automation Test Engineer to join our growing Quality Assurance and Testing\u0026amp;nbsp;practice. The right candidate is someone who has hands-on expertise building scalable test automation\u0026amp;nbsp;frameworks, with a strong emphasis on reliability, maintainability, and rapid feedback for CI/CD pipelines. Your\u0026amp;nbsp;mission will be to design, develop, and maintain robust web automation frameworks for API and functional testing,\u0026amp;nbsp;enabling our teams to deliver high-quality cloud-native solutions. You\u0026#39;ll work with modern tools like Playwright\u0026amp;nbsp;and collaborate closely with developers and QA teams to drive automation best practices across our projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain a scalable web automation framework for API and UI/functional testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop test strategies, test plans, and automation suites using Playwright (Python/TypeScript) for web\u0026amp;nbsp;applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create reusable, modular page objects and components to maximize test reuse and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement API testing strategies (REST/GraphQL) integrated with UI tests where appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, maintainable automated tests with robust assertions and meaningful reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate tests with CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure test data management, environment handling, and test environment provisioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement parallel test execution, flaky test handling, retry strategies, and test isolation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor test results, analyze failures, and provide timely root-cause analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with developers, QA, and product teams to ensure quality goals are met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document framework usage, coding standards, and create comprehensive onboarding guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with automation tooling trends and propose improvements to testing infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on experience in web automation testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Playwright (Python/TypeScript) for end-to-end web testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building automation frameworks from the ground up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python/TypeScript with good knowledge of software design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API testing (REST/GraphQL) and integrating API tests with UI tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with test frameworks (pytest, unittest)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of CI/CD integration and test reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with version control (Git) and collaborative workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging, troubleshooting, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Xray Test Management for Jira for integrating test plans/results with Jira\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Behavior-Driven Development (BDD) experience and tooling (e.g., Gherkin, Cucumber, Behave)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of performance testing fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Docker and containerized test environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-based test environments and device/browser farms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test data management and data-driven testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to Agile/Scrum development processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous holidays and flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive phantom equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid for exams and certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peer bonus awards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State of the art laptop and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual professional development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual stipend for Learning and Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important:\u0026lt;/strong\u0026gt; This role requires full-time availability during UK business hours. Please apply only if you can consistently work this schedule.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/caylent/jobs/6127591004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5192260004,"location":{"name":"ARGENTINA"},"metadata":null,"id":6127591004,"updated_at":"2026-10-30T15:57:42-04:00","requisition_id":"474","title":"Web Automation Test Engineer","company_name":"Caylent","first_published":"2026-07-27T11:00:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Mission\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled Web Automation Test Engineer to join our growing Quality Assurance and Testing\u0026amp;nbsp;practice. The right candidate is someone who has hands-on expertise building scalable test automation\u0026amp;nbsp;frameworks, with a strong emphasis on reliability, maintainability, and rapid feedback for CI/CD pipelines. Your\u0026amp;nbsp;mission will be to design, develop, and maintain robust web automation frameworks for API and functional testing,\u0026amp;nbsp;enabling our teams to deliver high-quality cloud-native solutions. You\u0026#39;ll work with modern tools like Playwright\u0026amp;nbsp;and collaborate closely with developers and QA teams to drive automation best practices across our projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Assignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain a scalable web automation framework for API and UI/functional testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop test strategies, test plans, and automation suites using Playwright (Python/TypeScript) for web\u0026amp;nbsp;applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create reusable, modular page objects and components to maximize test reuse and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement API testing strategies (REST/GraphQL) integrated with UI tests where appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, maintainable automated tests with robust assertions and meaningful reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate tests with CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure test data management, environment handling, and test environment provisioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement parallel test execution, flaky test handling, retry strategies, and test isolation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor test results, analyze failures, and provide timely root-cause analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with developers, QA, and product teams to ensure quality goals are met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document framework usage, coding standards, and create comprehensive onboarding guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with automation tooling trends and propose improvements to testing infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on experience in web automation testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Playwright (Python/TypeScript) for end-to-end web testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building automation frameworks from the ground up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python/TypeScript with good knowledge of software design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API testing (REST/GraphQL) and integrating API tests with UI tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with test frameworks (pytest, unittest)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of CI/CD integration and test reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with version control (Git) and collaborative workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging, troubleshooting, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Xray Test Management for Jira for integrating test plans/results with Jira\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Behavior-Driven Development (BDD) experience and tooling (e.g., Gherkin, Cucumber, Behave)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of performance testing fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Docker and containerized test environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-based test environments and device/browser farms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test data management and data-driven testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to Agile/Scrum development processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pay in USD\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;100% remote work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generous holidays and flexible PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Competitive phantom equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Paid for exams and certifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Peer bonus awards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;State of the art laptop and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Equipment \u0026amp;amp; Office Stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual professional development plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual stipend for Learning and Development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with an amazing worldwide team and in an incredible corporate culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important:\u0026lt;/strong\u0026gt; This role requires full-time availability during UK business hours. Please apply only if you can consistently work this schedule.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;layout-styles__content--2Kv6p\u0026quot; data-ui=\u0026quot;careers-page-content\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\u0026lt;br\u0026gt;These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\u0026lt;br\u0026gt;If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\u0026lt;br\u0026gt;If you have any questions, please contact talent@caylent.com\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4146188004,"name":"Customer Experience Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012727004,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":57}}