{"jobs":[{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8873949002?gh_jid=8873949002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6553441002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Marketplace Business","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Food \u0026 Dineout","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Food  UAE - Retail","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"adem.colak@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Sales \u0026 Account management","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":true,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8873949002,"updated_at":"2026-10-09T07:09:25-04:00","requisition_id":"10010","title":"Account Manager I","company_name":"Careem","first_published":"2026-10-09T02:50:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Food team at Careem is at the forefront of transforming how people experience food delivery across the UAE. As part of one of the fastest-growing verticals, we are a dynamic group of professionals driven by innovation, data, and our mission to simplify and improve lives. We work closely with partners, operations, and product teams to ensure seamless, delightful food delivery experiences for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We are looking for an Account Manager to join our Food - UAE team in Dubai. This role is responsible for owning and nurturing relationships with our restaurant partners to help them grow and succeed on the Careem platform. You will play a critical role in optimizing partner performance, improving operational metrics, and driving strategic initiatives that benefit both Careem and our partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a portfolio of restaurant partners, ensuring strong relationships and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partners\u0026#39; performance through business reviews, data insights, and strategic recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Operations, Marketing, and Product teams to execute growth initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve partner concerns swiftly to ensure a high-quality experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze partner performance metrics, identifying areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding and training of new partners to set them up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate internally for partner needs and work with relevant teams to drive platform improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of experience in account management, partner success, business development, or similar roles, preferably in tech, e-commerce, or F\u0026amp;amp;B sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing external stakeholders and influencing decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with proficiency in Excel/Google Sheets and data interpretation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal, communication, and negotiation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A problem-solving mindset with a bias for action and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced, collaborative environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4137846002,"name":"Food \u0026 Dineout UAE","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8618945002?gh_jid=8618945002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442292002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Strategic Partnerships","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Strategic Partnerships","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Ads Commercial","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"dana.elzein@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Partnership","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8618945002,"updated_at":"2026-09-14T02:22:32-04:00","requisition_id":"9887","title":"Associate Director of Ads Sales","company_name":"Careem","first_published":"2026-07-13T05:10:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Careem Ads is redefining how brands connect with consumers across the region\u0026#39;s leading super-app ecosystem. We\u0026#39;re hiring an Agency Partnerships Lead to drive agency adoption of Careem Ads and build the agency-led commercialization model across the UAE, KSA, and Egypt turning agency relationships into a structured, multi-million dollar revenue channel.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Lead\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;1. Set the Agency GTM Strategy for the Region\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and own the UAE, KSA and Egypt GTM strategy across the Big 6 holding groups including annual JBPs, reseller models, and multi-market expansion plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evangelize Careem Ads\u0026#39; value proposition - equip agencies with the narrative, data, and proof points to pitch Careem Ads confidently to clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage strategic relationships with agency leadership and own a defined agency revenue pipeline target\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2. Lead \u0026amp;amp; Mentor the Agency Partnerships Function\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop a growing team of Agency Partner Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive excellence in pipeline planning, forecasting, relationship mapping, and quarterly business reviews (QBRs)Establish the operating rhythm, success metrics, and governance for the function (e.g. pipeline coverage, solution adoption goals, roadshows, JBP attainment)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. Drive Enterprise-Level Revenue Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence Careem Ads\u0026#39; revenue plan for non-endemic businesses by scaling agency-led buying unlocking multimillion-dollar contributions through structured partnerships, playbooks, and new channel expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver revenue directly across your agency portfolio and identify untapped growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to shaping our scalable sales enablement material and run agency roadshows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4. Shape Product + Market Fit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic feedback to Product, Measurement, Creative Ops, and Finance - guiding prioritization of formats, measurement solutions, and reporting needs for agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive agency demand for new innovation and beta pilots\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;5. Be a Foundational Builder\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a core member of the founding team building Careem Ads\u0026#39; infrastructure, playbooks, brand narrative, and GTM\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Careem Ads to build market presence and credibility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12-15+ years in media sales, digital advertising, or agency partnerships (across tech), with a proven track record of building and scaling agency ecosystems and exceeding revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills - comfortable using data and tools (Excel/BI) to build forecasts and defend commercial plansWorking knowledge of the competitive media landscape particularly digital (Meta, Google, TikTok, Snap, Amazone) and retail media\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence: capable of influencing senior stakeholders including C-suite across agencies and large advertisers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and Arabic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial, strategic thinker comfortable in ambiguous, 0-to-1 environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with non-endemic categories \u0026amp;amp; brand advertising ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI tools into workflows (forecasting, reporting, campaign operations) to drive efficiency gains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or scaling a partnership function from scratch, not just operating within an existing one.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will architect the agency ecosystem for Careem Ads, shaping the operating model as the business scales across a multi-market regionYour impact will be measurable and tied directly to Careem Ads\u0026#39; revenue growth\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4078148002,"name":"Ads","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8620725002?gh_jid=8620725002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442755002,"location":{"name":"Karachi, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Information Security \u0026 IT","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"ERP Digital Transformation","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"tarun.matai@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"ERP","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":"IT","value_type":"single_select"},{"id":15653550002,"name":"Squad","value":"it-erp-digital-transformation","value_type":"single_select"},{"id":24594952002,"name":"Country","value":"Pakistan","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8620725002,"updated_at":"2026-10-01T08:48:56-04:00","requisition_id":"9896","title":"Associate Director of ERP Digital Transformation","company_name":"Careem","first_published":"2026-07-11T15:52:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a hands-on ERP Head to lead Careem\u0026#39;s ERP Department, covering Oracle Fusion Financials, Procurement (Quik), HCM/Payroll, and Integration streams (Oracle Integration Cloud/OIC, Oracle Cloud Infrastructure/OCI). Based on how this function actually operates day to day, this is a working leadership role: the Head is expected to personally triage, approve, and unblock production issues (access requests, purchase requisitions, integration/OIC errors) rather than only delegate them, while also owning team management, the Oracle vendor relationship, automation initiatives (RPA/AI), and quarterly planning for the department. This is a hands-on role: the candidate must personally review and resolve tickets, approve access/PR requests, and troubleshoot Oracle/OIC/Okta issues directly, in addition to leading the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; People Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage the ERP Department across its Financials/Procurement (Quik), HCM/Payroll, and\u0026amp;nbsp;Integration streams, with direct reports on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approve team expense claims and handle day-to-day people-management tasks for direct reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and enforce team-wide delivery discipline, such as requiring every support/project task to be logged\u0026amp;nbsp;against a JIRA ticket before effort is recognized, including personally maintaining the tracking sheet\u0026amp;nbsp;used to enforce this.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run team learning and knowledge-sharing sessions — circulating Oracle upgrade documentation,\u0026amp;nbsp;RPA/AI automation demos, and OIC/OCI technical material — to build capability across the\u0026amp;nbsp;department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and communicate wins across streams (e.g., acknowledging the wider ERP team, the Quik team, and contributors to the HR stream) to keep the department aligned and motivated, including offering personal support to team members during difficult personal circumstances.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Hands-On Production Support \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personally review and approve or reject access and Purchase Requisition (PR) tickets in Oracle (e.g., Procurement tab access, business-unit-specific access, HR data access) rather than only delegating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage incoming support tickets and assign them to the right engineer, then follow up until resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly troubleshoot Oracle Integration Cloud (OIC) execution failures and instance/flow ID issues\u0026amp;nbsp;arising from platform upgrades, and Oracle/Okta account and access issues for employees, contractors\u0026amp;nbsp;(EOR/COR arrangements), and external business-partner users (e.g., Uber-side accounts).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with the People team on employee lifecycle events (leavers, COR contract conversions,\u0026amp;nbsp;terminations) and their downstream impact on Oracle/Okta access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate and coordinate with IT/InfoSec and network/security teams on issues affecting ERP systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Oracle Vendor \u0026amp;amp; Environment Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the relationship with Oracle for support, environment reviews, Service Requests (SRs), and\u0026amp;nbsp;upgrade planning (e.g., OIC/OCI upgrades, Oracle Fusion Identity upgrades), including attending\u0026amp;nbsp;Oracle-hosted webinars, product-manager sessions (e.g., OIC + RPA sessions), and office hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with external ERP implementation consultants on delivery of ERP initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review production environments and integration allowlists ahead of major Oracle changes/upgrades\u0026amp;nbsp;(e.g., flow/instance ID changes on OIC version upgrades) and align the team on go/no-go decisions and\u0026amp;nbsp;rollout timing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation, Innovation \u0026amp;amp; Process Improvement\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sponsor and drive automation initiatives that cut manual effort and cost — e.g., an in-house AI-\u0026amp;nbsp;powered invoice processing solution (built on Oracle Document Understanding/AI) that reduced per-invoice processing time from 2–3 minutes to 30–35 seconds, at a fraction of the cost of Oracle\u0026#39;s\u0026amp;nbsp;equivalent tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-system consolidation projects, such as unifying supplier onboarding into a single Supplier\u0026amp;nbsp;Qualification Module on Oracle\u0026#39;s Redwood interface.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote adoption of automation and AI/RPA tools within the team to reduce repetitive, manual work,\u0026amp;nbsp;personally sourcing and circulating relevant tooling and demos to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Planning, Reporting \u0026amp;amp; Stakeholder Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own quarterly planning and prioritization for the ERP Department and report progress directly to\u0026amp;nbsp;senior business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for cross-functional stakeholders — Finance/FinOps, People/HR,\u0026amp;nbsp;IT/InfoSec, Security, and regional business units — on ERP-related issues and change requests,\u0026amp;nbsp;including cross-team data mapping (e.g., payroll-to-Kyriba report/profile mapping across markets).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage shared planning artifacts (trackers, shared sheets) and ensure clean ownership\u0026amp;nbsp;transfer/continuity within the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively flag system-wide issues to the right stakeholders and follow through to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-On Experience:\u0026lt;/strong\u0026gt; Proven, personal (not delegated) experience triaging, troubleshooting, and\u0026amp;nbsp;resolving Oracle Fusion/Oracle Cloud/OIC access, integration, and configuration issues — comfortable\u0026amp;nbsp;working tickets directly, not only through direct reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oracle Applications: \u0026lt;/strong\u0026gt;Strong working knowledge of Oracle Fusion Cloud, Oracle Integration Cloud\u0026amp;nbsp;(OIC) and OCI, Oracle Procurement (Purchase Requisition/PR processes), Oracle Financials/GL\u0026amp;nbsp;reporting, and Oracle HCM/Payroll.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identity \u0026amp;amp; Access: \u0026lt;/strong\u0026gt;Familiarity with Oracle-Okta access provisioning/deprovisioning and\u0026amp;nbsp;troubleshooting access for employees, contractors, and external/business-partner users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Program Management:\u0026lt;/strong\u0026gt; Experience managing relationships with ERP vendors (Oracle)\u0026amp;nbsp;and external implementation consultants; comfortable raising and tracking Service Requests (SRs) and\u0026amp;nbsp;attending Oracle product/upgrade sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; AI Adoption: \u0026lt;/strong\u0026gt;Track record of sponsoring or delivering automation/AI-driven solutions\u0026amp;nbsp;(e.g., document/invoice processing, RPA, system consolidation) with measurable time and cost\u0026amp;nbsp;savings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Leadership:\u0026lt;/strong\u0026gt; Demonstrated experience managing a technical team — approvals (expenses,\u0026amp;nbsp;access requests), workload distribution, and enforcing delivery discipline such as ticket-based tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Proven ability to work across Finance, People/HR, IT/InfoSec, and\u0026amp;nbsp;regional business units to resolve issues and drive initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor\u0026#39;s Degree in Computer Science, Information Systems, Business Administration, or\u0026amp;nbsp;a related field; relevant Oracle Cloud certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4055038002,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4002871002,"name":"Karachi","location":"Karachi, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8805501002?gh_jid=8805501002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6523731002,"location":{"name":"Lahore, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Logistics \u0026 Care","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Central Care","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Care Rides","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"shamsa.arif@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Care","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"Pakistan","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8805501002,"updated_at":"2026-09-28T08:54:25-04:00","requisition_id":"9989","title":"Care \u0026 Service Operations Lead ","company_name":"Careem","first_published":"2026-09-28T08:54:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of Careem’s mission to simplify and improve lives across the greater Middle East, the Care Operations team serves as the backbone of operational excellence. The team is responsible for ensuring that every customer and Captain interaction reflects the trust people place in Careem—resolving issues with speed and empathy and continuously optimizing the journey experience across all services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly analytical, hands-on, and results-driven Care \u0026amp;amp; Service Operations Lead to drive operational precision, vendor governance, and service quality across our customer and Captain support ecosystem. In this role, you will hold end-to-end accountability for queue health, SLA performance, and CSAT integrity, serving as the critical bridge between Care Operations, Product, Tech, and external vendor partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Query raw system data (SQL/Trino) to investigate SLA breaches, CSAT fluctuations, and operational anomalies beyond surface-level dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own vendor accountability across BPO partners, executing independent audits frameworks and calibration sessions to safeguard quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update step-by-step SOPs and process flows to keep team procedures accurate\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Query raw system data (SQL/Trino) to investigate SLA breaches, CSAT fluctuations, and operational anomalies beyond surface-level dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor daily Customer and Captain SLA performance, proactively mitigating breaches and eliminating backlog bottlenecks across cross-functional handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Tech to scope, test (UAT), and launch workflow automations, authoring comprehensive SOPs for high-friction processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build weekly performance decks, translate complaint trends into scalable agent coaching, and align cross-functional leads on operational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree in Business Administration, Data Analytics, Operations Management, or a related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years in Care Operations, Quality Assurance, or Customer Experience, ideally within a high-volume, multi-vendor mobility or tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset with hands-on ability to query raw databases (SQL/Trino) to conduct independent root-cause deep dives beyond high-level dashboard summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in mapping end-to-end customer and Captain journeys, identifying operational friction points, and converting insights into structural workflow fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written communication skills with expertise in drafting clear, comprehensive SOPs, executive escalation write-ups, and process flows to support platform migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience in managing third-party vendor partners (BPOs), holding partners accountable to stringent QA/SLA benchmarks, and running calibration programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management skills, capable of serving as the primary operational bridge between Care Ops, Product, Tech, Marketing, and ground teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and visual communication skills, with proficiency in building executive-ready decks and documents (Google Workspace / MS Office Suite) and delivering on-floor training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to break down complex operational issues into clear, data-backed solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4137858002,"name":"Experience \u0026 Optimisation","child_ids":[],"parent_id":null}],"offices":[{"id":4002872002,"name":"Lahore","location":"Lahore, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8696157002?gh_jid=8696157002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6474721002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Groceries","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Groceries Category Management","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Groceries Category Management","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"ali.hodroj@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Category management","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8696157002,"updated_at":"2026-10-05T04:34:51-04:00","requisition_id":"9948","title":"Category Executive","company_name":"Careem","first_published":"2026-09-07T04:57:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Company\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region\u0026#39;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Team\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Careem Groceries team is transforming the way people shop for everyday essentials by offering a fast, reliable, and seamless Q-commerce experience. Within this fast-paced environment, the Category Management team is responsible for building the right assortment, pricing, and promotions that delight customers while driving business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As a Category Executive, you will support the grocery category team in managing assortment, sourcing, pricing, and promotions for the \u0026lt;strong\u0026gt;Ultrafresh\u0026lt;/strong\u0026gt; category. This role is ideal for someone who is passionate about the industry, has strong attention to detail, and is eager to grow their skills in category management and commercial operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the Category Manager in executing category strategies aligned with business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in sourcing new products and maintaining the assortment for the Ultrafresh category.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with suppliers to gather product details, pricing, promotional offers, and manage day-to-day communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance of your category – including sales, pricing, and stock availability – and flag risks or opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help plan and execute weekly and monthly promotions in collaboration with suppliers and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely listing of products, content, and images on the app in coordination with the content team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with the supply chain team to support availability, smooth onboarding of new SKUs, and replenishment cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market research to identify trends, new product opportunities, and benchmark pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong working relationships with key suppliers and help prepare for periodic business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–3 years of experience in the \u0026lt;strong\u0026gt;Ultrafresh\u0026lt;/strong\u0026gt; segment, preferably within a \u0026lt;strong\u0026gt;retail or quick/ e-commerce\u0026lt;/strong\u0026gt; environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong understanding of the Ultrafresh market in the UAE\u0026lt;/strong\u0026gt;, including supplier landscape, seasonality, and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and coordination skills, with a \u0026lt;strong\u0026gt;strong commercial mindset\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented with solid organizational and time management abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Excel or Google Sheets; familiarity with reporting and data tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong analytical abilities\u0026lt;/strong\u0026gt; and understanding of commercial KPIs and category performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for grocery retail and a strong desire to build a career in category management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive attitude, willingness to learn, and the ability to work in a dynamic, fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4137868002,"name":"Groceries Category Management","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8873980002?gh_jid=8873980002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6553457002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Marketplace Business","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Food \u0026 Dineout","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Food UAE - Sales","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"saad.alaedine@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Sales \u0026 Account management","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":true,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8873980002,"updated_at":"2026-10-09T07:47:19-04:00","requisition_id":"10011","title":"Sales Executive","company_name":"Careem","first_published":"2026-10-09T07:47:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Executive at Careem, you will be\u0026amp;nbsp; driving day-to-day operations, strategic growth, and partner satisfaction. You will be the primary point of contact for partners/merchants, ensuring operational excellence, maximizing revenue across both delivery and scaling business performance Month-over-Month (MoM) and Quarter-over-Quarter (QoQ)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present Careem’s marketplace and delivery solutions to prospective merchants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate leads through cold calling, field visits, referrals, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate commercial terms, commissions, promotions, and partnership agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve monthly and quarterly sales/merchant acquisition targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard new merchants and coordinate with internal teams to ensure successful activation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate CRM records, sales reports, and pipeline updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and competitor activity to identify new business opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Operations, Marketing, Finance, and Account Management teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in sales, business development, merchant acquisition, FMCG, retail, e-commerce, or food delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and negotiation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with \u0026lt;strong\u0026gt;field sales and meeting businesses in person\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target-driven and able to work independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of the UAE retail/merchant market is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English is usually required; Arabic can be an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A valid UAE driving license.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4137846002,"name":"Food \u0026 Dineout UAE","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8620289002?gh_jid=8620289002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442610002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Data \u0026 AI","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Data Science","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"vinit.jadhav@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Data science","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":"Groceries","value_type":"single_select"},{"id":15653550002,"name":"Squad","value":"search-personalization","value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":"zara.iqbal@careem.com","value_type":"short_text"}],"id":8620289002,"updated_at":"2026-09-29T04:06:01-04:00","requisition_id":"9889","title":"Senior Data Scientist II - Personalization ","company_name":"Careem","first_published":"2026-07-07T04:36:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About The Team:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Personalization team sits within Careem\u0026#39;s Data Science organization and owns the AI systems that decide what every user sees, in what order, and why across Food, Quik, and Shops. Our mission is to build the hyper-personalization layer for the Careem app: real-time, cross-vertical recommendation and ranking systems that learn from a user\u0026#39;s behavior in one vertical and apply that understanding everywhere else they engage with Careem. As one of the senior technical leads on this team, you\u0026#39;ll help define how Careem thinks about personalization at a regional scale working alongside the region\u0026#39;s top data science talent, and pushing the state of the art using graph-based retrieval, transformer architectures, and real-time learning.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;What You\u0026#39;ll Do:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own hyper-personalization use cases across Food, Quik, and Shops\u0026amp;nbsp; designing systems that learn a user\u0026#39;s intent and preferences in real time and transfer that signal across verticals, so a user\u0026#39;s behavior on one product makes every other product smarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a technical lead on Careem\u0026#39;s exploration of graph-based retrieval methods for recommendations\u0026amp;nbsp; including evaluating and building knowledge graph pipelines that power candidate generation and ranking at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and evaluate transformer-based architectures (XFY) for sequential and contextual recommendation moving Careem\u0026#39;s ranking and retrieval stack beyond classical ML toward deep, attention-based models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Push toward online/streaming learning systems that adapt to user behavior within a session, not just from batch-trained models refreshed on a daily cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where personalization signals, models, or infrastructure can be shared across Food, Quik, and Shops rather than rebuilt per vertical reducing duplicate work and compounding the value of every experiment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be part of a 0-to-1 AI transformation for the Careem app from a personalization standpoint shaping how generative AI and LLM-based systems augment retrieval and ranking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a long-term vision for how Careem rethinks customer acquisition and engagement strategies, grounded in data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive exploratory analysis to understand user behavior across verticals, identifying new levers to move metrics and building behavioral models that inform product enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and influence the ML models and instrumentation that optimize the product experience, surfacing new areas of opportunity and new product directions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide product leadership through data-driven recommendations communicating the state of the business, root-causing metric movements, and using experimentation results to influence product and business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable machine learning algorithms that run in production on large-scale data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run exploratory data analysis to better understand user and business phenomena, and to discover untapped areas of growth and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer complex analytical questions from large datasets to help shape Careem\u0026#39;s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track key metrics for specific personalization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and run randomized controlled experiments (A/B tests), analyze results, and communicate findings to cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually challenge the status quo investigating new data processing technologies, retrieval architectures, and learning paradigms, and ensuring the team operates at industry-leading standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deploy retrieval-augmented generation (RAG) systems and other applications of large language models within the personalization stack.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;What You\u0026#39;ll Need:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in data mining, predictive modeling, time series analysis, machine learning, and Big Data methodologies, including transformation and cleaning of structured and unstructured data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in a quantitative discipline such as Physics, Statistics, Mathematics, Engineering, or Computer Science.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid experience with deep learning techniques\u0026lt;strong\u0026gt; i\u0026lt;/strong\u0026gt;ncluding attention mechanisms, retrieval models, and transformer-based architectures (XFY or similar) applied to ranking or recommendation problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Working with or evaluating knowledge graphs, graph neural networks, or graph-based retrieval systems is a strong plus. Careem is actively building toward graph-based retrieval for recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of industry experience in personalization, recommendation, or search\u0026amp;nbsp;is a MUST. Preferably gained in a product-driven company operating at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and coding skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of A/B testing methodology, classical ML, and deep learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of recommendations, ranking, and retrieval systems end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with or interest in online/streaming learning systems models that adapt within a session rather than relying solely on batch retraining, is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency and demonstrated experience in Python, SQL, Spark, and Hive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with database technologies (e.g. Hadoop, BigQuery, Amazon EMR, Hive, Oracle, SAP, DB2, Teradata, MS SQL Server, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with business intelligence and visualization tools (Tableau, MicroStrategy, ChartIO, Qlik); geospatial data processing skills are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;What We\u0026#39;ll Provide You:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4067657002,"name":"Data Science","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8620292002?gh_jid=8620292002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442613002,"location":{"name":"Karachi, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Information Security \u0026 IT","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"ERP Digital Transformation","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"tarun.matai@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"ERP","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":"IT","value_type":"single_select"},{"id":15653550002,"name":"Squad","value":"it-erp-digital-transformation","value_type":"single_select"},{"id":24594952002,"name":"Country","value":"Pakistan","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8620292002,"updated_at":"2026-10-08T03:28:17-04:00","requisition_id":"9892","title":"Senior Integration Manager - ERP Digital Transformation","company_name":"Careem","first_published":"2026-07-07T07:26:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;We are seeking an analytical, results-driven Senior Integration Manager – ERP Digital Transformation for\u0026amp;nbsp;Oracle Cloud Integrations \u0026amp;amp; Fusion Applications to spearhead our Oracle integration domain. This role focuses\u0026amp;nbsp;entirely on designing, deploying, and supporting robust solutions within the Oracle Cloud ecosystem. You must have hands-on experience and be personally capable of building, configuring, and troubleshooting integrations,\u0026amp;nbsp;PL/SQL code, and cloud configurations rather than operating purely in an oversight capacity. In this role you will possess extensive expertise in Oracle Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI), Identity \u0026amp;amp;\u0026amp;nbsp;Access Management (Okta/SSO), and Oracle Fusion Cloud modules, demonstrating a strong capability to bridge\u0026amp;nbsp;complex technical workflows and integrations with core business objectives across Finance, HR, Supply Chain,\u0026amp;nbsp;and consumer-facing platforms\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Integration \u0026amp;amp; Cloud Architecture\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on design, development, and maintenance of secure enterprise integrations between Oracle\u0026amp;nbsp;Fusion Cloud and multiple external platforms (consumer applications, collaboration tools, identity\u0026amp;nbsp;providers, banking systems, and custom systems) using Oracle Integration Cloud (OIC) and\u0026amp;nbsp;REST/SOAP APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct working knowledge of OIC adapter types including REST Adapter, SOAP Adapter, HCM\u0026amp;nbsp;Adapter, FTP Adapter, Local DB (Connectivity Agent), and Callback Integrations, along with XML\u0026amp;nbsp;Bursting for automated report/document distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and configure Oracle Cloud Infrastructure (OCI), including OCI Vault, OCI Functions, and\u0026amp;nbsp;API Gateways, to build and secure scalable, serverless backend architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement enterprise security protocols, including token-based authentication (JWT Tokens) and\u0026amp;nbsp;certificate-based authentication, across cloud endpoints and system-to-system integrations, including\u0026amp;nbsp;API banking/payment security for external banking communication (e.g., Host-to Host/H2H\u0026amp;nbsp;integrations, Kyriba payment integrations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy advanced intelligent automation solutions utilizing Oracle Document Understanding Services,\u0026amp;nbsp;OCR tools, and Generative AI frameworks to extract and structure meaningful information from\u0026amp;nbsp;unstructured data payloads and documents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Identity, Access \u0026amp;amp; Platform Administration\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end Oracle Identity/IAM platform activities, including Oracle-Okta integration and\u0026amp;nbsp;functional team/attribute mapping, Google SSO and Okta application assignment, and user\u0026amp;nbsp;provisioning/migration during platform upgrades.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer Oracle APEX workspace access and page-level security (grant/revoke access) using custom PL/SQL packages, ensuring least-privilege access across INTEGPROD and other environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate supplier and internal user identity activities such as password-reset campaigns and access\u0026amp;nbsp;audits tied to Oracle Fusion identity upgrades.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Data Migration \u0026amp;amp; Analytics\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, large-scale cloud data migration pipelines and inbound data loading activities using Oracle HCM Data Loader (HDL), Spreadsheet Data Loader (HSDL), and File-Based Data Import (FBDI) frameworks - including hands-on execution of automation runs (e.g., expense/cost account\u0026amp;nbsp;HDL automation) and data reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop custom, interactive business intelligence dashboards and complex enterprise reports utilizing Oracle Transactional Business Intelligence (OTBI), OAC, and BI Publisher including\u0026amp;nbsp;catalog/item master and payroll register reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and optimize advanced delivery features such as XML bursting to streamline automated report distribution and scheduling to corporate clients and internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Application Development \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build responsive, custom cloud extensions and interactive forms leveraging the Oracle APEX platform,\u0026amp;nbsp;Visual Builder Cloud Service (VBCS), Application Development Framework (ADF), and Process\u0026amp;nbsp;Cloud Service (PCS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write high-performance, robust PL/SQL code — including complex queries, packages, stored\u0026amp;nbsp;procedures, functions, and database triggers — tailored for cloud system environments and staging\u0026amp;nbsp;environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, implement, and enforce strict Standard Operating Procedures (SOPs) for change requests\u0026amp;nbsp;affecting application functionalities, configurations, or data objects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate directly with cross-functional corporate stakeholders (Finance, HR, Procurement,\u0026amp;nbsp;Catalog/Consumer Platform Ops) to identify critical data use cases and manage User Acceptance\u0026amp;nbsp;Testing (UAT), knowledge transfer, and technical handovers for seamless project delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incident \u0026amp;amp; Vendor Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the hands-on point of contact for production integration incidents (e.g., Oracle Cloud outages,\u0026amp;nbsp;catalog/report sync failures), performing root cause analysis and driving resolution directly, including\u0026amp;nbsp;raising and managing P0/priority support requests with Oracle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Oracle Support and third-party vendors/partners for platform upgrades (e.g., Oracle\u0026amp;nbsp;Identity platform migrations) with minimal business disruption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Cloud Applications:\u0026lt;/strong\u0026gt; Hands-on expertise in Oracle Fusion Cloud, Oracle Integration Cloud\u0026amp;nbsp;(OIC), and Oracle Cloud Infrastructure (OCI), including OCI Vault, API Gateways, and OCI\u0026amp;nbsp;Administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration \u0026amp;amp; Adapters: \u0026lt;/strong\u0026gt;Practical, hands-on experience building integrations using REST/SOAP\u0026amp;nbsp;Adapters, HCM Adapter, FTP Adapter, Local DB/Connectivity Agent, and Callback Integrations;\u0026amp;nbsp;strong command of REST/SOAP API consumption and JWT/certificate-based authentication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identity \u0026amp;amp; Access Management:\u0026lt;/strong\u0026gt; Experience with Oracle Identity Cloud/IAM, Okta-Oracle Fusion\u0026amp;nbsp;integration, and Google SSO/application provisioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Payments \u0026amp;amp; Banking Integration: \u0026lt;/strong\u0026gt;Exposure to payment platform integrations such as Kyriba, Host-to-Host (H2H) banking integrations, and API-based banking security/payload authentication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Module Expertise: \u0026lt;/strong\u0026gt;Strong technical understanding across Oracle Cloud Financials (Payables,\u0026amp;nbsp;Receivables, General Ledger), Oracle Supply Chain Management (SCM – Inventory, Purchasing,\u0026amp;nbsp;Order Management), and Oracle HCM (Core HR, Expense/Cost Accounting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Business Processes: \u0026lt;/strong\u0026gt;Thorough working knowledge of standard end-to-end enterprise\u0026amp;nbsp;cycles, specifically Order-to-Cash (O2C) and Procure-to-Pay (P2P).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Reporting: \u0026lt;/strong\u0026gt;Hands-on experience with HDL, HSDL, FBDI data loading frameworks, and\u0026amp;nbsp;OTBI/OAC/BI Publisher reporting with XML Bursting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development \u0026amp;amp; Tools: \u0026lt;/strong\u0026gt;Hands-on proficiency in Oracle APEX, PL/SQL (packages, procedures,\u0026amp;nbsp;functions, triggers), VBCS, ADF, and PCS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;Proven hands-on (not purely managerial) track record delivering and supporting Oracle\u0026amp;nbsp;Cloud integrations in a production environment, including direct incident troubleshooting and\u0026amp;nbsp;vendor/Oracle Support coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s Degree in Computer Science, Software Engineering, or a relevant technical\u0026amp;nbsp;discipline. Professional Oracle Cloud certifications are highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’ll Provide You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4055038002,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4002871002,"name":"Karachi","location":"Karachi, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8620488002?gh_jid=8620488002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442661002,"location":{"name":"Karachi, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Information Security \u0026 IT","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"IT Infrastructure \u0026 Services","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"pawan.negi@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"IT Infrastructure","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":"IT","value_type":"single_select"},{"id":15653550002,"name":"Squad","value":"it-infrastructure","value_type":"single_select"},{"id":24594952002,"name":"Country","value":"Pakistan","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8620488002,"updated_at":"2026-09-14T02:22:32-04:00","requisition_id":"9893","title":"Senior IT Infrastructure Engineer II","company_name":"Careem","first_published":"2026-07-09T01:14:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the Role\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on \u0026lt;strong\u0026gt;Senior IT Infrastructure Engineer\u0026lt;/strong\u0026gt; to design, implement, and maintain our organization\u0026#39;s network, server, voice, and end-user management infrastructure across offices and the data center. This role requires deep technical expertise across networking, virtualization, voice systems, cloud identity/device management, infrastructure security, and \u0026lt;strong\u0026gt;AI-driven automation\u0026lt;/strong\u0026gt;, combined with the ability to communicate clearly with both technical teams and business stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What you\u0026#39;ll do\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Networking \u0026amp;amp; Connectivity\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, configure, and manage office networks using Cisco Meraki (switches, wireless access points, security appliances, and dashboard administration).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage MPLS network connections and WAN links across all office and data center locations, ensuring optimal performance and redundancy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy and maintain Peplink SD-WAN/failover solutions for both offices and the data center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot network performance issues, latency, and connectivity outages across the WAN/LAN environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Data Center \u0026amp;amp; Virtualization\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer and maintain data center server clusters, ensuring high availability, performance, and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage VMware virtualization environments (vSphere/vCenter, ESXi hosts, resource pools, snapshots, and migrations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own backup and recovery processes, including backup scheduling, disaster recovery testing, and restoration procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Voice \u0026amp;amp; Contact Center\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configure and support Voice Gateways (SIP/PRI) and telephony infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and optimize Contact Center Infrastructure, ensuring uptime and quality of service for customer-facing voice operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Endpoint \u0026amp;amp; Identity Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer MDM platforms including JumpCloud,, Microsoft, and Apple Business Manager for device provisioning, policy enforcement, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Zscaler for secure internet access, zero-trust policies, and traffic inspection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer Google Workspace (user provisioning, security settings, groups, and org-wide policies).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Client Engineering \u0026amp;amp; Systems Integration\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own client engineering initiatives, including endpoint standardization, imaging, and lifecycle management for Windows and Mac fleets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain Single Sign-On (SSO) across business applications, ensuring secure and seamless authentication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage API-based integrations between internal and third-party systems to streamline workflows and data flow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead integration of systems across IT tools (identity, MDM, ticketing, collaboration, and security platforms) to improve automation and visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own patch management for Windows and Mac endpoints and servers, ensuring timely deployment of security and OS updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;AI \u0026amp;amp; Automation\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement AI-driven automation opportunities across IT operations (e.g., ticket triage, alerting, reporting, and routine maintenance tasks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scripts and automation workflows to reduce manual effort in provisioning, monitoring, and patching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and integrate AI-powered IT tools (chatbots, monitoring/anomaly detection, self-service support) to improve efficiency and end-user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with emerging AI and automation trends relevant to IT infrastructure and recommend adoption where valuable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;IT Service Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply ITIL foundation principles across incident, problem, change, and request management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement of IT service delivery through structured ITSM practices and documented workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Security, Domains \u0026amp;amp; Licensing\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage domain registrations and SSL certificates, ensuring timely renewals and proper configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee software and infrastructure license management, tracking renewals, compliance, and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement infrastructure security best practices across network, endpoint, and server layers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Collaboration \u0026amp;amp; Documentation\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date network diagrams, SOPs, and infrastructure documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams (security, applications, support) on infrastructure projects and incident resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear, timely communication to stakeholders during outages, maintenance windows, and project rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What you need\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven hands-on experience with Cisco Meraki network administration (switches, wireless, security appliances).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience managing data center server clusters and VMware virtualization environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying and supporting Peplink devices across offices and data centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Voice Gateway technologies (SIP/PRI) and telephony troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of MPLS networks and WAN link management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MDM tools: JumpCloud, Zscaler, Microsoft Autopilot, and Apple Business Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with backup and recovery solutions and disaster recovery planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Contact Center infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administration experience with Google Workspace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of domain management and SSL certificate lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with Zscaler for secure web gateway/zero-trust access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with IT license management and vendor/asset tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of ITIL foundation principles (incident, problem, change, and request management).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on client engineering experience, including endpoint standardization and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling SSO (Single Sign-On) solutions across business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API-based integrations and integration of systems across IT platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing patch management processes for Windows and Mac endpoints and servers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with AI and automation tools to streamline IT operations (scripting, workflow automation, AI-powered monitoring/support tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one scripting/automation language (e.g., PowerShell, Python, or Bash).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting, analytical, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and manage multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4055038002,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4002872002,"name":"Lahore","location":"Lahore, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8640594002?gh_jid=8640594002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6450980002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Logistics \u0026 Care","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Operations COE","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Shops Operations - UAE","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"emad.gharzuddine@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Operations","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8640594002,"updated_at":"2026-10-05T02:30:27-04:00","requisition_id":"9928","title":"Senior Operations Associate - Shops","company_name":"Careem","first_published":"2026-07-22T08:32:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Operations Associate - Shops to own the performance of our Shops marketplace across the UAE and Jordan. This is a purely marketplace mandate so your world is Shops partners, their in-store picking teams, and the KPIs that determine a delightful customer experience. You\u0026#39;ll sit at the intersection of Shops partners operations, strategic planning, and hands-on picking excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shops Partners Operations Performance. \u0026lt;/strong\u0026gt;Own the end-to-end performance scorecard for Shops partners across UAE \u0026amp;amp; JOR - order acceptance rate, prep time, order accuracy, cancellation rate, and customer contact rate and run the cadence that holds Shops accountable to it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning \u0026amp;amp; KPI Improvement. \u0026lt;/strong\u0026gt;Translate performance gaps into a strategic roadmap: identify the top drivers of GMV leakage, AOV underperformance, and take-rate erosion, and build the initiatives that close them, from pilot to regional rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Picking Operations Management. \u0026lt;/strong\u0026gt;Manage the picking operation embedded within partner stores across UAE and Jordan - picker productivity, pick-to-pack time, and accuracy, including training standards, tooling, and process design that partners can actually run day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unit Economics. \u0026lt;/strong\u0026gt;Build and defend the Last-Mile Unit Economics of every Shops partners cohort, working with Captain Operations to balance delivery cost, speed, and Captain earnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Reviews. \u0026lt;/strong\u0026gt;Run quarterly and monthly business reviews with top Shops accounts, using cohort-level data (e.g., \u0026quot;Based on recent cohorts in Abu Dhabi and Amman...\u0026quot;) to justify investment or intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Peak Planning. \u0026lt;/strong\u0026gt;Lead peak-season readiness planning for Ramadan and Dubai Shopping Festival - demand forecasting, Shops capacity planning, and picking-team surge staffing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years in operations, quick-commerce, last-mile logistics, or retail/e-commerce marketplace roles, with at least 2 years managing teams and external partners directly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing frontline or in-store operations (picking, warehousing, fulfillment) - you\u0026#39;ve been on the floor, not just in the dashboard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data fluency (Excel/SQL and BI tools) paired with the judgment to know when a number needs a conversation, not just a chart.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly between the UAE and Jordan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be fluent in English; Arabic fluency is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4137865002,"name":"PMO \u0026 Partner Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8651240002?gh_jid=8651240002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6455065002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Product","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Product Design","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"dom.dressler@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Product Designer","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":"Captain","value_type":"single_select"},{"id":15653550002,"name":"Squad","value":"ea-plus-profile","value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8651240002,"updated_at":"2026-09-14T02:22:32-04:00","requisition_id":"9933","title":"Senior Product Designer ","company_name":"Careem","first_published":"2026-07-29T10:21:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About The Role: \u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Careem is the everything app for the greater Middle East - rides, food, groceries, payments and more, serving tens of millions of customers across the region. Design here means working at rare scale and complexity: one experience spanning many verticals, and customers whose day we can genuinely simplify.\u0026amp;nbsp;\u0026lt;br\u0026gt;We’re looking for a Senior Product Designer to own design for a major area of the super app experience - the level where you’re no longer just executing within a team, but shaping the strategy your team executes. You’ll work with design leadership to set the design vision for your area, drive multiple workstreams in parallel, and be a force multiplier whose influence is felt well beyond your own remit. You’ll work AI-natively: using modern tools to move from intent to high-fidelity, testable design faster, while applying the judgment that decides what’s actually good.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Own the Problem, End to End\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Ownership:\u0026lt;/strong\u0026gt; Own design for your feature area from concept to launch - defining, designing and iterating experiences that improve user outcomes and move commercial KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Drive your product team toward clarity on what you’re building, why, and for whom; operate as a strategic peer to product and engineering leads, proactively identifying and resolving dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Craft at Senior Level\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Delivery:\u0026lt;/strong\u0026gt; Ship work that is thorough and complete across all interaction details - states, edge cases, dark mode, localisation and RTL considered by default, not on request.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systemic Design:\u0026lt;/strong\u0026gt; Design holistically within existing systems: work fluently with our design system,\u0026amp;nbsp; know when to use it, extend it, or make the case for an exception.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rapid Prototyping:\u0026lt;/strong\u0026gt; Prototype fluently and quickly to get the right feedback at the right fidelity - including AI-assisted prototyping to compress the distance between idea and testable artefact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Decision Articulation:\u0026lt;/strong\u0026gt; Form and articulate design tenets, and use them to make and defend decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Be Guided by Evidence\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;User Validation:\u0026lt;/strong\u0026gt; Conduct research to validate your own work; run user interviews for discovery and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decisions:\u0026lt;/strong\u0026gt; Use data to shape decisions - suggest how your work’s success should be measured, and learn from what ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Awareness:\u0026lt;/strong\u0026gt; Maintain comprehensive knowledge of industry patterns and emerging AI-product paradigms, and let it deeply inform your work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Communicate and Collaborate\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management:\u0026lt;/strong\u0026gt; Present with polish and confidence to any audience, including executives; represent the design organisation in cross-functional and external settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear Documentation:\u0026lt;/strong\u0026gt; Produce written communication that is compelling and clear - problem framings, decision docs, and crits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Autonomy:\u0026lt;/strong\u0026gt; Manage stakeholders proficiently and work without close oversight; handle feedback thoroughly and gracefully, knowing when to change direction vs. stay the course.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Momentum:\u0026lt;/strong\u0026gt; Work with appropriate urgency - keep momentum, push projects forward, and flag quality issues beyond your own team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in designing and shipping impactful digital products at scale, including experience leading design for a significant product area in a high-growth, fast-iterating environment; comfortable with ambiguity and rapid change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end expertise in interaction design, visual design, prototyping and design thinking methods - with a proven record of turning complex business problems into a design vision that shipped and moved metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with design systems consuming, contributing to and stress-testing them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Working fluency with AI in your design process: you use AI tools daily for exploration, prototyping, content and research synthesis, and you can show where they made your work measurably better - and where you overruled them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in distilling data and research into design decisions; hands-on with user interviews and evaluative testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operating as a strategic partner in multi-disciplinary setups - influencing product, engineering and commercial counterparts at lead and director level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written, verbal and presentation skills - you can articulate a problem and a solution to any audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong portfolio of mobile-first work with case studies that deep-dive into process, strategic framing and measurable impact - not just polished outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Bonus Points\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing for the Middle East market, Arabic/RTL products, or multi-vertical super apps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI-powered product experiences (assistants, personalization, generative features).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we’ll provide you\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4106661002,"name":"Product Design","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8651241002?gh_jid=8651241002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6455066002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Product","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Product Design","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"dom.dressler@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Product Designer","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":"Transport \u0026 Global Experiences","value_type":"single_select"},{"id":15653550002,"name":"Squad","value":"ea-core-platform","value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8651241002,"updated_at":"2026-09-14T02:22:32-04:00","requisition_id":"9934","title":"Senior Product Designer (Design Systems)","company_name":"Careem","first_published":"2026-07-31T03:51:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Careem’s design system underpins every product experience across the super app, including rides, food, groceries, payments and beyond. We’re looking for a Design System Lead to own its evolution through its next chapter: one where the system serves not only designers and engineers, but AI agents that consume, generate and assemble design.This is a hands-on senior IC role for someone who is both a rigorous systems designer and a capable AI tool-builder. You’ll govern the token architecture, component library and documentation that keep a multi-vertical platform coherent, and you’ll use AI to make the system faster to maintain, easier to adopt and smarter to build with.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You’ll Do\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Own the Design System\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the lifecycle of Design System’s tokens, components, and patterns: from inception through shipping, iteration, and deprecation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and enforce standards for color, type, spacing, and interaction across platforms (iOS, Android, web) and locales, including RTL/Arabic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve ambiguity regarding organizational ownership and responsibilities by maintaining a clear, intentional token architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain comprehensive documentation, specifically addressing identified needs for detailing appropriate guidance to ensure cross-component consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion accessibility (WCAG) as a system-level guarantee and manage the backlog with product and engineering partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Make the System AI-native\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Structure tokens and components so agentic design-to-code and prompt-to-design workflows produce on-system output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain Code Connect mappings, MCP integrations, and structured component metadata.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI-assisted audits and linting to catch off-system usage and token misuse before they ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to keep documentation verified and versioned alongside the components it describes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype Figma plugins and agent workflows to remove repetitive tasks for the wider design team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Drive Adoption and Enablement\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Articulate the system’s value in efficiency and quality to stakeholders ranging from ICs to executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate design system guilds and critiques, and synthesize cross-vertical feedback into prioritized improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the organization\u0026#39;s AI proficiency through workshops and training material.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Partner and Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Work closely with engineering to translate design patterns into deployable components, ensuring technical feasibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply judgment to manage component bloat; for example, maintaining separate architectures (like Quick cards) when merging variants creates excessive technical complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders to align on design system goals and product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Need:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in product design, with at least 3 years dedicated to design systems at scale (ideally, multi-brand or super-app environments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of variables, token architecture, component APIs, library management, and branching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building real workflows with LLMs and agentic tools (e.g., Figma Plugin API, MCP-based integrations, or prompt design).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prototype in JavaScript/TypeScript, JSON, and manage design token pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to distinguish semantic intent from value coincidence and manage complexity through unification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English writing and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Bonus Points\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with RTL/Arabic-first products or the Middle East market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with production design-to-code pipelines (Code Connect, token transformation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participation in the AI × design community (open-source contributions, speaking, or writing).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4106661002,"name":"Product Design","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8622174002?gh_jid=8622174002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6443340002,"location":{"name":"Karachi, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Careem Pay","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Careem Pay","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Pay Product","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"fathy.abdelmonam@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Product Operations","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"Pakistan","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8622174002,"updated_at":"2026-09-14T02:22:32-04:00","requisition_id":"9899","title":"Senior Product Operations Specialist","company_name":"Careem","first_published":"2026-07-09T06:46:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the Team\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Careem Pay is the fintech arm of Careem, operating within the super-app ecosystem (as a start up within the company) to deliver seamless payments, money transfers, and financial services to millions of customers across the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;About the Role\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a sharp, data-driven individual to own the end-to-end release cycle, funnel optimisation, and Martech performance for all customer-facing Careem Pay assets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-visibility role at the intersection of product, data, and growth. You\u0026#39;ll be the operational backbone of the Pay product engine, making sure every digital touchpoint is positioned intelligently and every customer sees the right message at the right moment in their journey. You\u0026#39;ll bring structure to complexity, use data to drive decisions, and apply an AI-first mindset to how the team operates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you enjoy turning a messy, multi-channel growth surface into a well-oiled machine,\u0026amp;nbsp; and want to do it in one of the region\u0026#39;s most dynamic fintech environments, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You’ll Do\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the GTM, and product launches post development till full scale up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the user funnel with data insights to define and inform the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the setup of touch points throughout, in and outside the Careem app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the management of all growth touchpoints across the super-app (banners, widgets, shortcuts, vertical tile), Careem Plus loyalty surfaces, and marketing channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain a structured asset calendar,\u0026amp;nbsp; ensuring every channel is always live, correctly targeted, and aligned to active growth priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage rapid experimentation cycles, spinning assets up and down with speed and rigour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary growth ops interface with the Product, Engineering, Growth, Marketing, and Loyalty teams,\u0026amp;nbsp; translating business needs into operational actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the growth and analytics teams on experiment design, holdout groups, and incrementality measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with the creative and marketing teams to ensure assets are produced on time, on-brand, and correctly deployed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own documentation of all operational processes, configurations, and segment definitions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What You’ll Need\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in product operations, growth operations, digital marketing operations, or a closely related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of creating scalable operating processes for every growth asset type, from intake and briefing to build, QA, launch, and post-launch review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-first mindset, you\u0026#39;ve worked with analytics tools such as Amplitude or similar products and can read data beyond the obvious signals, combined with a strong understanding of customer lifecycle management and audience segmentation principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills, you\u0026#39;re comfortable writing complex queries, building audience segments, and doing your own data analysis without waiting for a data analyst.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills, you can manage multiple concurrent workstreams without dropping the ball.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator, able to write clearly, present confidently to senior stakeholders, and influence without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine enthusiasm for AI tools and their application to operational and analytical problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a super-app, loyalty programs, or fintech related fields is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What we’ll provide you\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4137884002,"name":"Careem Pay","child_ids":[],"parent_id":null}],"offices":[{"id":4002871002,"name":"Karachi","location":"Karachi, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8682543002?gh_jid=8682543002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6468735002,"location":{"name":"Karachi, Pakistan; Lahore, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Engineering","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Deliveries Discovery","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"sergio.garre@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Software engineering - Backend","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":"Deliveries Discovery","value_type":"single_select"},{"id":15653550002,"name":"Squad","value":"quick-shops-box","value_type":"single_select"},{"id":24594952002,"name":"Country","value":"Pakistan","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8682543002,"updated_at":"2026-09-14T02:22:32-04:00","requisition_id":"9946","title":"Senior Software Engineer I","company_name":"Careem","first_published":"2026-08-19T04:50:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Careem\u0026#39;s Quick and Shops team owns the customer-facing backend experience for two of our fastest-growing verticals. We power everything a customer sees and interacts with inside the consumer app — from browsing to checkout — through a server-driven UI architecture that keeps our mobile and backend teams tightly aligned.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer I, you will take full ownership of backend domains, build reliable and scalable services, and collaborate closely with mobile engineers to deliver a seamless customer experience for millions of Careem users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable backend services powering the Quick and Shops customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write high-quality Golang code, delivering complete features and resolving bugs independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain REST APIs, service-to-service integrations, and gateway and configuration-driven systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve backend data models and catalog systems supporting our product verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage event-driven systems using Kafka and Avro schema evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support AWS cloud infrastructure including S3, CloudFront, DNS, and certificate management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations and debug production issues across highly distributed and decoupled systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior colleagues and drive cross-functional technical discussions across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion AI-assisted development tools as part of your daily engineering workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven backend engineering experience at a mid-band level or above — this is not an entry-level role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with Golang; candidates with deep experience in another modern language (Java, Kotlin, C#, C++) will be considered if they can demonstrate a clear ability to ramp up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product-facing backend experience — you have built systems that directly serve end customers, not purely infrastructure or platform-isolated work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with REST APIs, service-to-service integrations, and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data modeling, Kafka, and Avro schema evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS cloud infrastructure exposure — S3, CloudFront, DNS, certificate management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-call ownership and a track record of debugging complex issues across distributed systems independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, a collaborative mindset, and the ability to work autonomously without close supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring junior engineers and coordinating across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of server-driven UI paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of relational and non-relational databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering best practices: code reviews, source control, testing standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4137878002,"name":"EA Platform \u0026 Deliveries Discovery","child_ids":[],"parent_id":null}],"offices":[{"id":4002872002,"name":"Lahore","location":"Lahore, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8789147002?gh_jid=8789147002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6516284002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Logistics \u0026 Care","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Operations COE","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"PMO \u0026 Partner Operations Leadership","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"vaibhav.makker@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Strategy \u0026 Planning","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8789147002,"updated_at":"2026-09-14T14:51:12-04:00","requisition_id":"9983","title":"Senior Strategy and Care Transformation Manager  ","company_name":"Careem","first_published":"2026-09-14T07:28:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;This role sits at the intersection of Operations, Care, Product, and Finance — turning business priorities into structured programs, and using data and policy design to make customer experience consistent, efficient, and scalable across every market and business line we operate in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll act as an individual contributor with real strategic influence: owning recurring performance reviews with vertical and market leads, running the analysis that shapes product and commercial roadmaps, and leading the policy decisions that define how the business treats its customers when things go right — and when they don\u0026#39;t.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;1. Performance Governance \u0026amp;amp; Business Reviews\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Own the cadence of recurring performance reviews across multiple business lines — monthly and weekly reviews, goal check-ins, and steering updates — ensuring decks are current, owners are clear, and action items get tracked to closure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with vertical, commercial, and finance leads to keep review formats, targets, and metrics consistent as the business evolves.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build a single, credible view of operational and customer experience performance that leadership can act on.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;2. End-2-End Customer Experience Governance including ownership of L0 metrics\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aligns Product, Operations, Care around shared journey-level priorities and drive consistent policy and quality of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads experience reviews, journey mapping workshops, and gap-closure plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures policy, process, product, and communication remain consistent even as platforms evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creates a unified view of customer experience performance across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own CSAT and Contact Rate Careem-level\u0026amp;nbsp; L0 metrics for Care.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;3. Cohort-Led Customer Policy Design\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and rollout of customer-facing policies — refunds, compensation, service-recovery thresholds — balancing customer experience against cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop segment-led (cohort-based) policies that treat customers differently based on value and history, while keeping the system simple enough to operate at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the governance forums that keep policy application consistent across markets, and partner with legacy or market-specific teams to bring outlying markets onto a common framework over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;4. Contact Rate \u0026amp;amp; Product led Defect Reduction\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and publish a regular, company-wide contact rate report — tracking performance against target by business line, surfacing the top drivers of customer contact, and translating them into a clear set of ask’s for product and commercial teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the dashboards and source data that back this reporting, and keep the distribution list and format current as stakeholders change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with data and analytics partners to keep root-cause analysis sharp enough to drive real roadmap decisions, not just track a number.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;5. Cross-Functional Program Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the connective tissue between Operations, Care, Product, Finance, and Data teams — translating strategy into structured, trackable programs with clear ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Operations and Care in cross-functional forums and leadership reviews, and keep a live view of open decisions, dependencies, and risks across workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Interfaces \u0026amp;amp; Forums\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Teams: \u0026lt;/strong\u0026gt;Care Ops, Product \u0026amp;amp; Engineering, Workforce Management, Vendor Ops, Policy, Data \u0026amp;amp; Analytics, Operations Excellence, Finance\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Core Forums:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operational governance and Customer experience reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defect-reduction and Lumina forums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation and AI roadmap reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program steering committees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quarterly and monthly business reviews\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in operations strategy, program management, business operations, or a related analytical/cross-functional role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of owning recurring reporting or business-review cadences with senior stakeholders, end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills — comfortable working with dashboards and raw data to build a narrative, not just a chart.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or governing customer-facing policy, ideally in a marketplace, e-commerce, delivery, or platform business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management — able to align Product, Finance, Commercial, and Operations partners who don\u0026#39;t always start from the same page.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity: this role is as much about building the structure as running it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workforce management, vendor operations, or AI-enabled quality/automation tooling is a plus, though not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A predictable, trusted cadence of performance reviews that leadership relies on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer policies that are consistent, cohort-aware, and easy to apply across markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A measurable, sustained reduction in customer contact driven by root-cause fixes, not just workarounds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stronger cross-functional execution — fewer dropped handoffs between Operations, Care, Product, and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4137865002,"name":"PMO \u0026 Partner Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/7107610002?gh_jid=7107610002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5721590002,"location":{"name":"Karachi, Pakistan; Lahore, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Satellite Engineering","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Satellite Engineering","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":null,"value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Software engineering","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":null,"value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":null,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":7107610002,"updated_at":"2026-09-22T02:55:51-04:00","requisition_id":"EG7836","title":"Software Engineer I - Backend | NextGen Engineering","company_name":"Careem","first_published":"2024-01-24T01:43:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Careem, the mission for the NextGen program is to help grow our new joint Engineering by learning how to write Clean Code, use SOLID principle techniques, and design reliable systems. The ultimate goal is to train the new Engineers to build Engineering excellence foundations with high standards. Our program covers all the areas of Careem tech be it Cyber Security, Data, Infrastructure, and all the Software Engineering tracks like Backend, Frontend as well as Mobile.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are looking for software engineers to join our team of talented engineers that share a common interest in distributed backend systems, their scalability, and continued development. You will work alongside a top talent for an accelerated learning path. You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You will be responsible for maintaining some of our services that power the Careem Engine, scaling highly distributed systems, and continuously documenting and improving our engineering practices. These large-scale, distributed systems handle everything from user requests to payment processing.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our tech stack is Java 8 and Spring Boot, Micro-Service Architecture, SQL and no-SQL DBs, and AWS infrastructure. Key responsibilities include:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Development of our distributed backend system to meet the challenging functional, scalability, and reliability requirements for our fast-growing business.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Maintain features and systems, with an emphasis on code quality, maintainability, readability, and testing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Facilitate collaboration with other engineers, product owners, and designers to solve interesting and challenging problems across our platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be a valued member of an autonomous, cross-functional agile team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; You care about quality and you know what it means to ship high-quality code.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Fresh graduates are encouraged to apply!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Must have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Bachelor\u0026#39;s Degree in Computer Science or other related technical fields.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Understanding of Object-oriented design, data structures, and algorithms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ability to solve complex problems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Must be able to write clean and maintainable code (must love coding!).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ability to effectively articulate technical challenges and solutions; deal with loosely defined problems and fast-changing requirements \u0026amp;amp; think abstractly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passionate about learning new technologies and working on a product of massive scale and impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Able to communicate effectively.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Attention to detail.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Knowledge of AWS\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Knowledge of clean code principles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deep understanding of design patterns\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated ability of test-driven development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4078633002,"name":"Satellite Engineering","child_ids":[],"parent_id":4090880002}],"offices":[{"id":4002871002,"name":"Karachi","location":"Karachi, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/7004825002?gh_jid=7004825002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5398554002,"location":{"name":"Lahore, Pakistan"},"metadata":[{"id":4471783002,"name":"Division","value":"Tech","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Core Engineering","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Satellite Engineering","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":null,"value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Software engineering","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":null,"value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":true,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":7004825002,"updated_at":"2026-09-22T02:52:29-04:00","requisition_id":"EG7761","title":"Software Engineer II - Backend | NextGen Engineering","company_name":"Careem","first_published":"2023-11-02T12:13:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Careem, the mission for the NextGen Programme is to help grow our engineers by learning how to write Clean Code, use SOLID principle techniques, and design reliable systems. The ultimate goal is to train new engineers to build excellent foundations with high standards. Our Programme covers vast areas in engineering:\u0026amp;nbsp; Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security and QA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for software engineers to join our team of talented engineers that share a common interest in distributed backend systems, their scalability, and continued development. You will work alongside a top talent for an accelerated learning path. You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for maintaining some of our services that power the Careem. Engine, scaling highly distributed systems, and continuously documenting and improving our engineering practices. These large-scale, distributed systems handle everything from user requests to payment processing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our tech stack is Java 8 and Spring Boot, Micro-Service Architecture, SQL and no-SQL DBs and AWS infrastructure. Key responsibilities include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Development of our distributed backend system to meet the challenging functional, scalability, and reliability requirements for our fast-growing business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain features and systems, with an emphasis on code quality, maintainability, readability, and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate collaboration with other engineers, product owners, and designers to solve interesting and challenging problems across our platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a valued member of an autonomous, cross-functional agile team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You care about quality and you know what it means to ship high-quality code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 Years of Experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree in Computer Science or other related technical fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Object-oriented design, data structures, and algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to write clean and maintainable code (must love coding!).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively articulate technical challenges and solutions; deal with loosely defined problems and fast-changing requirements \u0026amp;amp; think abstractly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about learning new technologies and working on a product of massive scale and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of clean code principles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability of test-driven development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4078633002,"name":"Satellite Engineering","child_ids":[],"parent_id":4090880002}],"offices":[{"id":4002871002,"name":"Karachi","location":"Karachi, Pakistan","child_ids":[],"parent_id":4004468002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.greenhouse.io/careem/jobs/8805500002?gh_jid=8805500002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6523730002,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":4471783002,"name":"Division","value":"Logistics \u0026 Care","value_type":"single_select"},{"id":4221047002,"name":"Sub-Division","value":"Operations COE","value_type":"single_select"},{"id":10033485002,"name":"Sub-Department","value":"Partner Onboarding - UAE","value_type":"single_select"},{"id":22986410002,"name":"Hiring Manager","value":"shivali.puri@careem.com","value_type":"short_text"},{"id":12565152002,"name":"Job Family","value":"Operations","value_type":"single_select"},{"id":15653543002,"name":"Tribe","value":null,"value_type":"single_select"},{"id":15653550002,"name":"Squad","value":null,"value_type":"single_select"},{"id":24594952002,"name":"Country","value":"United Arab Emirates","value_type":"single_select"},{"id":24436433002,"name":"Evergreen Role (TA)","value":false,"value_type":"yes_no"},{"id":22868282002,"name":"SOURCER (TA)","value":null,"value_type":"short_text"}],"id":8805500002,"updated_at":"2026-09-23T09:12:12-04:00","requisition_id":"9988","title":"Training \u0026 Quality Executive ","company_name":"Careem","first_published":"2026-09-23T09:12:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Onboarding team at Dineout is looking for a proactive and detail-oriented \u0026lt;strong\u0026gt;Training \u0026amp;amp; Quality Executive\u0026lt;/strong\u0026gt;. In this hybrid role, you will bridge the gap between quality assurance and partner capability building. Rather than treating training and quality as separate functions, you will own the end-to-end loop, using insights from quality audits to immediately improve onboarding programs, refine training materials, and elevate overall partner performance on the Careem app. Additionally, you will work closely with restaurant partners to optimize their menu, offer, and campaign listings while resolving customer escalations to ensure a high-quality experience for both partners and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Training \u0026amp;amp; Capability Building:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan and deliver onboarding programs for new partners, as well as regular refresher training sessions for existing partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, update, and maintain Standard Operating Procedures (SOPs), training decks, and job aids to reflect process and policy changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate training effectiveness and learning retention through post-training assessments and practical evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance \u0026amp;amp; Auditing:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular quality checks on partner catalog data, including menu details, pricing, visuals, and promotional campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Score catalog performance and provide structured, actionable feedback using defined quality scorecards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify root causes, recurring errors, and process bottlenecks to proactively address issues before they impact operational performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report key quality metrics and trends on a regular cadence to internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Closed-Loop Process Optimization:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze audit insights to immediately update and redesign training content, eliminating the gap between issue identification and training remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end performance improvement for partner operations by continuously aligning quality benchmarks with training initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner \u0026amp;amp; Customer Operations:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follow up with partners to gather updated menus, imagery, special offers, and campaign materials, ensuring accurate representation on the Careem app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer escalations in collaboration with partners to achieve prompt resolutions and maintain high customer satisfaction standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll need\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong background in training delivery, quality assurance, or partner management, preferably within quick-commerce, food delivery, or e-commerce platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to convey complex processes clearly to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities to spot operational trends, perform root cause analysis, and measure training/quality impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design engaging training materials, SOPs, and user-friendly job aids.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in customer success, partner success, or escalations management with a strong customer-first mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and proficiency in tracking metrics and working with evaluation scorecards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’ll provide you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and learn from great minds by joining a community of inspiring colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new opportunities to learn and grow every day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work 4 days a week in office \u0026amp;amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4137864002,"name":"Automation \u0026 Onboarding Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014188002,"name":"Dubai","location":"Dubai, United Arab Emirates","child_ids":[],"parent_id":4002851002}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":null}],"meta":{"total":18}}