{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7909233","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3437760,"location":{"name":"Atlanta, GA (Hybrid)"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for a Content Marketing Manager.","value_type":"long_text"}],"id":7909233,"updated_at":"2026-05-29T11:06:54-04:00","requisition_id":"1124","title":"Content Marketing Manager","company_name":"CallRail","first_published":"2026-05-15T10:44:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail is looking for a Content Marketing Manager.\u0026amp;nbsp; \u0026lt;/span\u0026gt;The Content Marketing Manager will develop and execute copy and content strategies that drive engagement at all stages of buyer and customer journeys.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In conjunction with the rest of the content and SEO team, the Content Marketing Manager focuses on ideating and writing content - from case studies to blog posts, and ebooks - designed to help CallRail prospects and customers grow in marketing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Content Marketing Manager will constantly seek to create and align content marketing strategy to a growing understanding of who CallRail customers and leads are, what pain points they bring into a buying decision, and what stages exist in their particular journey toward conversion - then proposing, writing and/or editing content to this end.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Efficiently guide and/or create content in accordance with CallRail content strategy - partnering with internal and external contributors to ensure timely publishing of high-quality, helpful, rich content.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools to improve content research, ideation, drafting, and optimization, while maintaining editorial quality and strategic oversight.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pay close attention to pre-determined success metrics for content strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously learn about the CallRail platform, products, and AI capabilities to build a foundational understanding of how they work together and what problems they solve. Seek out internal subject matter experts to strengthen this perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with content team members to create and execute CallRail’s content strategy for ensuring engaging content is created for all buyer and customer personas in defined markets at every stage of the buyer’s journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders across marketing and other departments to identify content opportunities, determine ideal formats, and align content initiatives with larger business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and manage third-party resources as required, including agencies, writers, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on industry trends, SEO developments, AI advancements, and content marketing best practices to help CallRail remain competitive and innovative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion experimentation with new content formats, AI-driven discovery channels, and evolving search behaviors to expand reach and improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in content marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent writing, editing, and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong editorial governance and grasp of modern, web-driven English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and self-motivated with a high level of initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and project management skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and editing a large volume of content across formats and channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to improve content research, creation, or workflow efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to efficiently research content topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity in ideating content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational SEO knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to measure and monitor the results of initiatives and programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Marketing, Public Relations, Communications, Journalism or related or equivalent experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (one option covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":46028,"name":"Marketing","child_ids":[],"parent_id":62083}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7954525","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453611,"location":{"name":"Atlanta, GA (Hybrid)"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for a Design Systems Designer","value_type":"long_text"}],"id":7954525,"updated_at":"2026-05-22T17:51:31-04:00","requisition_id":"1309","title":"Design Systems Designer","company_name":"CallRail","first_published":"2026-05-22T17:34:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail is looking for a Design Systems Designer\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;We’re looking for a Product Designer to support the growth and adoption of our design system across\u0026lt;br\u0026gt;web and mobile. This role focuses on building, maintaining, and documenting components, while\u0026lt;br\u0026gt;helping ensure consistent usage across the product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with the design systems workstream and cross-functional partners to translate\u0026lt;br\u0026gt;system standards into scalable, usable outputs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Component development \u0026amp;amp; maintenance\u0026lt;br\u0026gt;● Build and maintain Figma components using established design system standards\u0026lt;br\u0026gt;● Ensure components include complete variants, states, and properties\u0026lt;br\u0026gt;● Apply tokens consistently across components\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Documentation \u0026amp;amp; guidance\u0026lt;br\u0026gt;● Translate design system decisions into clear, usable documentation\u0026lt;br\u0026gt;● Create lightweight references for component anatomy, states, and behaviors\u0026lt;br\u0026gt;● Support token-to-component mapping for improved clarity and reuse\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design QA \u0026amp;amp; support\u0026lt;br\u0026gt;● Review product designs for alignment with design system standards\u0026lt;br\u0026gt;● Identify inconsistencies and recommend system-aligned solutions\u0026lt;br\u0026gt;● Partner with designers to support implementation and iteration\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Audit \u0026amp;amp; migration support\u0026lt;br\u0026gt;● Audit product UI to identify opportunities for standardization\u0026lt;br\u0026gt;● Support migration from legacy patterns to design system components\u0026lt;br\u0026gt;● Help consolidate redundant or inconsistent patterns\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI prototyping workflows\u0026lt;br\u0026gt;● Prepare inputs (screenshots, annotations, context) for AI-generated prototypes\u0026lt;br\u0026gt;● Assist in refining outputs to align with design system standards\u0026lt;br\u0026gt;● Support development of repeatable workflows for scalable prototyping\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core skills \u0026amp;amp; mindset\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● Strong experience building and maintaining components in Figma (variants, properties, auto\u0026lt;br\u0026gt;layout)\u0026lt;br\u0026gt;● High attention to detail and consistency in visual and interaction design\u0026lt;br\u0026gt;● Comfortable working within established systems and applying standards accurately\u0026lt;br\u0026gt;● Ability to take defined patterns and execute them cleanly and thoroughly\u0026lt;br\u0026gt;● Collaborative and responsive when working with designers and engineers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● ~2–5 years of experience in product design or a related field (or equivalent hands-on\u0026lt;br\u0026gt;experience)\u0026lt;br\u0026gt;● Experience working with component-based design systems or design libraries\u0026lt;br\u0026gt;● Familiarity with developer handoff or front-end constraints\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● Exposure to token-based design systems\u0026lt;br\u0026gt;● Interest in improving workflows and scaling design system adoption\u0026lt;br\u0026gt;● Curiosity about AI-assisted design or prototyping workflows\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you’ll work\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● Partner closely with the design systems workstream to support system adoption\u0026lt;br\u0026gt;● Collaborate with product designers and engineers to ensure consistency\u0026lt;br\u0026gt;● Contribute to a system that supports both current product needs and future evolution\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (one option covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":62087,"name":"UX/UI Design","child_ids":[],"parent_id":46034}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/5304106","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta, GA (Hybrid)"},"metadata":[{"id":794465,"name":"Meta Description","value":null,"value_type":"long_text"}],"id":5304106,"updated_at":"2025-03-25T15:02:56-04:00","requisition_id":null,"title":"Join our Talent Community","company_name":"CallRail","first_published":"2023-08-18T10:06:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About CallRail\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage and learn from. Its tracking capabilities reveal the source behind every contact — from ads to keywords and campaigns — so you always know which marketing efforts are working and generating the high quality conversations you need to grow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;--\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At CallRail, we believe that we’re only as strong as the sum of our parts. We’re passionate about the customers we serve and strive to create a work environment where people can be fully present every day. And that starts with respect both inside and outside the office.\u0026amp;nbsp;Through our diversity, equity, and inclusion (DE\u0026amp;amp;I) programs, we actively seek to create spaces of open communication where honesty and candor are used to push the envelope on what’s possible.\u0026amp;nbsp;We view our culture as a work in progress and see every hire as an opportunity to make it better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Does this feel like a fit? Then take a look at our openings. If you’re interested in joining the CallRail Team but don\u0026#39;t see an opportunity that you\u0026#39;d like to apply to, please send us your resume. We\u0026#39;ll keep your information on file and will reach out when we have more openings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/p\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7542508","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3338939,"location":{"name":"Atlanta, GA (Hybrid)"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for a Product Manager.","value_type":"long_text"}],"id":7542508,"updated_at":"2026-05-29T10:36:59-04:00","requisition_id":"1407","title":"Product Manager, Conversation Intelligence","company_name":"CallRail","first_published":"2026-02-04T16:03:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;We are seeking a highly motivated and data-driven Product Manager to lead the strategy and execution for our Conversation Intelligence product suite. This role involves defining roadmap for a product that leverages AI and machine learning to provide deep, actionable insights from customer conversations, including AI-generated call transcripts, summaries, and sentiment analysis. The goal is to empower small businesses and agencies to better understand their customers, identify pain points, recognize opportunities, and drive business growth.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The ideal candidate will have experience driving the end-to-end development and launch of sophisticated data and AI-powered analytics products. They will possess exceptional analytical skills and a track record of using data to inform product decisions and demonstrate clear ROI.They must be passionate about building relationships with customers, solving customer problems, and incorporating customer feedback loops into the development lifecycle. They’ll have strong communication skills and experience collaborating across departments and management to deliver delightful customer experiences.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay on top of AI/ML market trends and competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a great partner to engineers and designers in discovering the best solutions to those problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate functionality and release plans internally to the stakeholders across the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize product development work for your team and manage the backlog of features based on company priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track measures of success for your domain and report regularly on findings, learnings, and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team\u0026#39;s communication across the entire company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure we ship incredible features and improvements that meet the timing needs of the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience as a Product Manager, with a strong track record of launching successful data, analytics, or AI/ML-driven products. (Direct experience in Conversation Intelligence, Speech Analytics, or Business Intelligence is highly desirable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the principles of Natural Language Processing (NLP), machine learning model interpretation, and data visualization best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional analytical skills, with the ability to interpret complex data and translate findings into clear product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive product strategy from concept through execution in an agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, presentation, and storytelling skills, capable of articulating complex product concepts to diverse audiences (technical teams, executives, customers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, Pendo, Tableau, FullStory).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with prototyping (e.g. FigmaMake, Lovable) and AI prompting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with B2B SaaS models and understanding how rich customer insights drive business value (e.g., improving sales coaching, optimizing marketing campaigns, reducing churn).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s degree in Computer Science, Data Science, Engineering, Business, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (one option covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":62088,"name":"Product Management","child_ids":[],"parent_id":46034}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7943175","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450587,"location":{"name":"Atlanta, GA or Remote (US)"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for a Salesforce Administrator.","value_type":"long_text"}],"id":7943175,"updated_at":"2026-06-03T15:30:59-04:00","requisition_id":"1029","title":"Salesforce Administrator","company_name":"CallRail","first_published":"2026-06-02T10:46:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;As our Salesforce Administrator, you’ll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You’ll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional collaboration.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;You’ll design and implement automation, manage system integrations, maintain data quality, and serve as the go-to resource for Salesforce-related processes. This role is ideal for someone excited by complexity, scalability, and strategic system ownership.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer \u0026amp;amp; Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure \u0026amp;amp; Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce’s product evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test \u0026amp;amp; Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document \u0026amp;amp; Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of Salesforce administration experience, ideally within a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator Certification (required); other Salesforce certifications are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of Salesforce Flow and other declarative tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with enterprise-scale Salesforce architecture (200+ Flows, multiple custom objects, complex role hierarchies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with large datasets, Excel, and analytical reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication skills and stakeholder management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Agile workflows and tools like Asana.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Einstein, Agent AI, or similar Salesforce-native AI solutions preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Confluence or similar documentation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (one option covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":81324,"name":"Rev Ops","child_ids":[],"parent_id":62083}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7909201","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3437749,"location":{"name":"Atlanta, GA (Hybrid)"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for a Sales Manager.","value_type":"long_text"}],"id":7909201,"updated_at":"2026-05-18T13:47:47-04:00","requisition_id":"1175","title":"Sales Manager, Partner Account Management","company_name":"CallRail","first_published":"2026-05-15T10:46:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;CallRail is looking for a Sales Manager, Growth Partner Account Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a typical account management leadership role. Our Partner Account Management team works exclusively with marketing agencies and their clients — and the best person for this job has lived that world. You understand how agencies think, how they sell, how they prove value to their clients, and what keeps them loyal to a platform. You\u0026#39;ll bring that lens to everything: how you coach, how you build playbooks, and how you position CallRail\u0026#39;s value in a way that maps to how marketers actually work.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lead and Develop the Team\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they\u0026#39;re already capable of and build the systems that help them do it consistently — through the specific lens of someone who understands agency dynamics.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and share playbooks, talk tracks, and account strategies tailored to the agency model — including how to speak to agency owners, strategists, and the end clients they serve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach your reps to think like marketers: understand attribution, campaign ROI, and the metrics agencies use to demonstrate value to their clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively partner with reps on high-stakes accounts and complex negotiations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invest in career development for top performers; identify the next leaders on your bench\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When headcount opens up, recruit and onboard talent who can contribute quickly — ideally candidates with agency backgrounds or marketing fluency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Drive Revenue Performance\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure every rep has a clear, documented growth strategy for their book — anchored in what success looks like for each agency and their client roster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify at-risk accounts early — before they\u0026#39;re in crisis — and lead intervention plays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run tight pipeline hygiene and deliver accurate monthly forecasts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Deploy AI as a Team Force Multiplier\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;One of the biggest levers you\u0026#39;ll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to surface expansion signals across the book and prioritize outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model AI-enabled selling behavior for the team — not just strategy, but execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate new tooling and methods that extend the team\u0026#39;s capacity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Shape Go-to-Market Strategy for Your Segment\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify whitespace and inform pricing/packaging decisions for the agency segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface patterns across the book — competitive pressure, product friction, partner churn signals — and bring data-backed recommendations to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing on retention campaigns, case studies, and account-based plays that resonate with how agencies think about ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product to translate customer insight into roadmap influence, particularly around features that map to agency workflows and client reporting needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales Operations to improve process, tooling, and reporting infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Own Your Forecast\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clear, current view of pipeline health across your team\u0026#39;s book at all times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present pipeline and forecast weekly to the Director of Growth Account Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate systemic issues with specificity and a point of view\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in account management, customer success, or B2B sales — with 2+ years leading or managing a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct experience working with, selling into, or managing through marketing agencies\u0026lt;/strong\u0026gt; — you understand how they\u0026#39;re structured, how they sell to clients, and how they measure their own success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to coach consultative selling, account planning, and executive engagement — you make your team measurably better\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong forecasting skills and comfort presenting pipeline to senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shaping sales strategy at the segment level, not just executing against a playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, confident communicator — you can run a high-energy team meeting and write a tight business case\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in marketing technology, analytics, or a platform serving agencies or SMBs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing in high-velocity, agency-driven, or partner account environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with call tracking, attribution modeling, or conversation intelligence products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated use of AI tools to improve team efficiency and selling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (one option covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, radicalized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":46027,"name":"Sales","child_ids":[],"parent_id":62083}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7954538","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453620,"location":{"name":"Atlanta, GA (Hybrid)"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for a Senior Software Engineer.","value_type":"long_text"}],"id":7954538,"updated_at":"2026-05-28T10:41:31-04:00","requisition_id":"1242","title":"Senior Software Engineer","company_name":"CallRail","first_published":"2026-05-28T10:29:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail is looking for an Atlanta-based Senior Software Engineer to help accelerate the growth and product development of our platform. We’re looking for someone with experience in server-side web application development (preferably in Ruby on Rails), and some level of comfort occasionally working in the frontend (preferably in Angular).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver incredible products.\u0026lt;/strong\u0026gt; You\u0026#39;ll work from product strategy and customer context to define and scope your own work. We expect you to close the loop between engineering and outcomes – not just ship features, but reason about whether you\u0026#39;re building the right thing. You’ll help contribute to this platform as a product-minded Engineer focused on delivering the best products possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate.\u0026lt;/strong\u0026gt; We collaborate with other Engineers, Product Managers, and business stakeholders, as equals, to provide optimal production services to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help Embody and Drive an AI-forward Culture. \u0026lt;/strong\u0026gt;We believe in AI as a tool engineers can leverage to not only build software faster, but enable experimentation, widen an individual’s impact, and enable quicker decision making. We’ll look to you to actively help move this culture forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communicate well. \u0026lt;/strong\u0026gt;You\u0026#39;ll explain your work clearly to team members, and seek feedback to build a codebase we all enjoy contributing to. You’ll keep engineering leadership apprised of important developments on your team, and areas needing attention when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be a good teammate.\u0026lt;/strong\u0026gt; You\u0026#39;ll be helpful, open-minded, respectful, and collaborative. You\u0026#39;ll support your teammates and challenge them to do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Learn.\u0026lt;/strong\u0026gt; Regardless of your level of experience or seniority, you\u0026#39;ll work to improve your skills and learn more about our customers and their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We require all of the things in the previous section. Beyond that, there are a handful of things that will make you a better fit. We\u0026#39;ll still consider candidates who don\u0026#39;t check all of these boxes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;ve got analogous experience or a track record of being able to pick things up quickly, please tell us!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience with the following would be helpful:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building web applications with an MVC framework (especially Ruby on Rails)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use agentic coding tools (most of us use Claude) as a primary part of your workflow, not an occasional assist. You\u0026#39;ve built things with AI you couldn\u0026#39;t have shipped alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to the software development life cycle that go beyond just writing the code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing unit tests to ensure good code quality and sufficient coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing code in a way that empowers your teammates while improving our codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refactoring systems to perform well at scale while still being readable and easy to maintain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentoring and coaching other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technologies and Tools We Use\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ruby, Rails, Sidekiq, and Rspec\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Angular, Javascript, Typescript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aurora, Redis, and Kubernetes (EKS)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (one option covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hybrid Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We understand both the value of collaborating in person as well as the benefit of working remotely to focus or support personal or family needs. We are offering this role to Atlanta-based engineers to build a collaborative presence locally, but also work as a hybrid culture to afford everyone the personal flexibility needed.\u0026lt;/p\u0026gt;","departments":[{"id":65443,"name":"Engineering","child_ids":[],"parent_id":46034}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7909157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3437726,"location":{"name":"Atlanta, GA"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for an Account Executive.","value_type":"long_text"}],"id":7909157,"updated_at":"2026-05-18T09:08:53-04:00","requisition_id":"1188","title":"SMB Account Manager","company_name":"CallRail","first_published":"2026-05-15T10:47:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;CallRail is scaling, and we are looking for a \u0026lt;strong\u0026gt;Senior Account Manager\u0026lt;/strong\u0026gt; to join our \u0026quot;Back to Base\u0026quot; motion. This is not a maintenance role; it is a strategic growth position where you will capitalize on the rapid success of our AI product suite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be at the forefront of positioning our newest and fastest growing product, \u0026lt;strong\u0026gt;Voice Assist\u0026lt;/strong\u0026gt;. Since its launch in July, Voice Assist has become a primary revenue driver, solving critical problems for SMBs alongside our core \u0026lt;strong\u0026gt;Conversation Intelligence, Form Tracking,\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Convert Assist\u0026lt;/strong\u0026gt; tools. We need a consultative seller who can manage high-velocity upsell opportunities and help our customers modernize their businesses with AI.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Expansion:\u0026lt;/strong\u0026gt; You won\u0026#39;t just wait for free trial opportunities. You will proactively identify and close upsell opportunities, moving clients from standard call tracking to our premium AI suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Capitalize on Voice Assist Demand:\u0026lt;/strong\u0026gt; You will drive the continued expansion of \u0026lt;strong\u0026gt;Voice Assist\u0026lt;/strong\u0026gt;, acting as a subject matter expert to demonstrate how automated agents and AI transcription drive immediate ROI for businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Prospecting:\u0026lt;/strong\u0026gt; You will execute targeted outbound campaigns to existing accounts, identifying the best segmentation lists and optimizing \u0026lt;strong\u0026gt;Outreach.io\u0026lt;/strong\u0026gt; sequences to uncover dormant revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline Mastery: \u0026lt;/strong\u0026gt;You will maintain impeccable hygiene in Salesforce, managing accurate contact, lead, opportunity, and activity data to forecast your performance reliably.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;2-3+ years\u0026lt;/strong\u0026gt; of B2B Sales experience, preferably in SaaS or Marketing Technology (MarTech). Experience in an Account Management or Full-Cycle Sales role is required. \u0026lt;strong\u0026gt;Previous experience working with or selling into marketing agencies is strongly preferred/required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Communication:\u0026lt;/strong\u0026gt; You are a skilled bridge-builder who can translate customer feedback and market opportunities into clear, actionable insights for our \u0026lt;strong\u0026gt;Product\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Marketing\u0026lt;/strong\u0026gt; teams. You are able to communicate with precision to ensure all departments work cohesively toward shared goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Closer Mindset:\u0026lt;/strong\u0026gt; Proven track record of hitting or exceeding quota, specifically with upsell, cross-sell, or expansion targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Stack Proficiency:\u0026lt;/strong\u0026gt; Experience with \u0026lt;strong\u0026gt;Salesforce\u0026lt;/strong\u0026gt; is required. Proficiency with sales engagement tools (Outreach.io) and conversation intelligence tools (Gong) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Fluency:\u0026lt;/strong\u0026gt; A strong interest in Artificial Intelligence and an ability to explain complex technical concepts to non-technical buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grit \u0026amp;amp; Agility: \u0026lt;/strong\u0026gt;You are comfortable in a high-velocity environment. You understand that success comes from a balance of strategic thinking and high-volume daily execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (two options covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":46027,"name":"Sales","child_ids":[],"parent_id":62083}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/callrail/jobs/7963111","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3457329,"location":{"name":"Atlanta, GA (Hybrid)"},"metadata":[{"id":794465,"name":"Meta Description","value":"CallRail is looking for a","value_type":"long_text"}],"id":7963111,"updated_at":"2026-05-28T14:38:25-04:00","requisition_id":"1194","title":"Sr. Manager, Knowledge Management \u0026 CX Enablement","company_name":"CallRail","first_published":"2026-05-28T14:38:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail is looking for a \u0026lt;/span\u0026gt;Sr. Manager, Knowledge Management and Training to lead the team accountable for the strategy and execution of knowledge management, technical documentation, support training, and quality assurance of a knowledge ecosystem that serves both human support specialists and AI-powered support systems. In this role you will design and execute programs, manage tools and create processes that enable the Customer Experience team at CallRail to provide best-in-class technical solutioning to our clients. You will also design and manage an enablement program that champions a shift in how our Support team engages with customers - moving from a reactive, ticket-first mindset to a proactive, attribution-informed approach that deepens customer understanding and drives long-term retention.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Focus \u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support Help Center: Own the centralized knowledge platform that supports CX responses and customer support workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Management: Governing content strategy, taxonomy, and freshness across all knowledge bases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Writing: Oversee the production and maintenance of structured documentation for our front-line support, customer and AI consumption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX Training: Design and deliver curriculum across new-hire and ongoing programs that shift towards attribution-informed and customer-first engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Assurance: Establishing QA frameworks to improve accuracy of content and AI deflection quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of three specialists across technical writing, training, and QA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute a training and enablement strategy that scales alongside product and team growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Customer Support, Product, Engineering, Marketing, and Revenue Operations to ensure knowledge keeps pace with releases and company direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and report on OKRs, KPIs, and program health metrics to CX leadership on a regular cadence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish documentation standards that support both human readability and structured AI ingestion (RAG pipelines, AI agent grounding)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary stakeholder for knowledge tooling - managing the roadmap for the help center CMS, internal wiki, and any AI knowledge connectors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive content creation and auditing cadences; ensure alignment between knowledge base content and actual specialists and AI behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop mechanism and scorecards to evaluate the accuracy and quality of AI support responses, identify knowledge and training gaps that create deflection failures to drive improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on AI support tooling trends and proactively recommend improvements to CallRail\u0026#39;s AI-assisted support architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and embed customer-centric training tracks that deepen support specialists’\u0026#39; understanding of marketing attribution - including call tracking, source attribution, and how CallRail data informs customer business decisions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Marketing to develop enablement content that equips specialists to speak credibly about attribution concepts, campaign ROI, and the broader CallRail value story\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years in knowledge management, support enablement, technical writing, or adjacent CX disciplines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing cross-functional initiatives with either direct or indirect management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI support tooling and how content structure affects AI performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LMS platforms (Lessonly/Seismic preferred) and help center CMS tooling preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building documentation or training programs at a SaaS company\u0026lt;br\u0026gt;Hands-on experience configuring or prompting AI support agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with marketing attribution concepts - call tracking, UTM parameters, multi-touch attribution, or campaign ROI analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the CallRail product or call tracking / conversation intelligence category\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in instructional design, learning principles, or formal QA methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the broader CX tech stack: Zendesk, Asana\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Traits\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written communication and strong analytical mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional relationship builder with proven ability to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with experience managing concurrent projects and tight timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine customer empathy and a desire to shift teams from task completion toward customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about AI-assisted support and a genuine desire to build for both human and automated consumers of content\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare (one option covered at 100% for employees), Dental \u0026amp;amp; Vision Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive HSA with company matching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K options with company dollar-for-dollar match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee stock options available from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$2,000 annual educational allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Catered lunch every Tuesday * an in-office perk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MARTA transportation or office parking expenses covered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee charitable donation company match, up to $500 annually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular company outings and events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work options with $500 office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designated bike storage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn more:\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://www.callrail.com/about/\u0026quot;\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;https://www.callrail.com/about/\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are Welcome Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company\u0026#39;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":46026,"name":"Customer Experience","child_ids":[],"parent_id":62084}],"offices":[{"id":45306,"name":"Atlanta - HQ","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":9}}