{"jobs":[{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7691406003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5747017003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7691406003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2617","title":"Account Executive (Corporate) ","company_name":"Billtrust US Careers","first_published":"2026-04-08T10:00:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Billtrust is seeking an experienced “hunter” to lead sales efforts in identifying, qualifying and closing new Corporate customers which sells into companies up to $1B in net revenue. You will manage complex sales cycles for our best-in-class, SaaS order-to-cash solutions. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improve and transform their business. We have enjoyed year-over-year growth for over a decade, and as a Sales Executive, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement comprehensive sales strategies and tactics to achieve revenue goals and drive business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prospect potential clients through various channels, including cold calling, networking events, referrals, and online platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demonstrations and presentations that convey the value proposition of our solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the pre-sales team to develop tailored solutions and proposals that address client requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Sales Development and Sales Ops to manage leads and drive deal flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback to Product, Professional Services and other teams for process and product improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor market trends, competitor activities, and customer feedback to identify new market opportunities and stay ahead of industry changes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Proven success in selling software to VP and C-Level and exceeding quota – 5+ years of relevant experience preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Selling Software-as-a-Service experience; Payments, AR, AP, ERP and/or FinTech experience nice-to-have\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150k in ARR\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;An understanding of a multi stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Strong presentation skills, both in-person and on-line via webinar\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Attentiveness to details and advanced listening skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Ability to leverage Salesforce.com or similar CRM tools\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Comfortable with up to 25-35% travel ~ 2-4 Customer Sites a month\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The expected base salary range for this position is $80,000 - $100,000 annually.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007415003,"name":"Sales","child_ids":[4007416003,4042812003,4007421003,4007418003,4161601003,4161602003,4007419003,4050803003],"parent_id":null}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7692237003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5747330003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7692237003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2620","title":"Account Executive (Enterprise) ","company_name":"Billtrust US Careers","first_published":"2026-04-08T10:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Billtrust is seeking an experienced “hunter” to lead sales efforts in identifying, qualifying and closing net new logo customers for our Enterprise - Net New Logo team which sells to companies $1B+ in net revenue. You will manage complex sales cycles for our best-in-class, SaaS order-to-cash solutions. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improve and transform their business. We have enjoyed year-over-year growth for over a decade, and as a Sales Executive, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prospect potential clients through various channels, including cold calling, networking events, referrals, and online platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demonstrations and presentations that convey the value proposition of our solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the pre-sales team to develop tailored solutions and proposals that address client requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Sales Development and Sales Ops to manage leads and drive deal flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback to Product, Professional Services and other teams for process and product improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Proven success in selling software to VP and C-Level and exceeding quota – 5+ years of relevant experience preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Selling Software-as-a-Service experience; Payments, AR, AP, ERP and/or FinTech experience nice-to-have\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Knowledgeable in the heavy equipment and machinery dealer vertical\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150k in ARR\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;An understanding of a multi stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Strong presentation skills, both in-person and on-line via webinar\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Attentiveness to details and advanced listening skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Ability to leverage Salesforce.com or similar CRM tools\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Arial\u0026#39;,sans-serif; color: #222222;\u0026quot;\u0026gt;Comfortable with up to 15% travel\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The expected base salary range for this position is $100,000 - $130,000 annually.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007415003,"name":"Sales","child_ids":[4007416003,4042812003,4007421003,4007418003,4161601003,4161602003,4007419003,4050803003],"parent_id":null}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7695639003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5748603003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7695639003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2621","title":"Account Manager (Corporate) ","company_name":"Billtrust US Careers","first_published":"2026-04-20T11:42:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;195\u0026quot; data-end=\u0026quot;683\u0026quot;\u0026gt;Billtrust is seeking an experienced \u0026lt;strong data-start=\u0026quot;253\u0026quot; data-end=\u0026quot;295\u0026quot;\u0026gt;Account Manager (Corporate)\u0026lt;/strong\u0026gt; to manage and expand relationships with our established mid-market and corporate customers. In this role, you’ll drive revenue growth by identifying upsell and cross-sell opportunities across our industry-leading SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid-complexity sales cycles, and deliver tailored value will be critical to success.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;You’ll work with corporate-level organizations that have growing AR and payments needs, multi-location operations, and evolving finance and IT environments. These companies rely on integrated AR and payments platforms that support efficiency, scalability, and compliance. Your role is to strengthen and grow our partnerships by uncovering new opportunities aligned with customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;195\u0026quot; data-end=\u0026quot;683\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;195\u0026quot; data-end=\u0026quot;214\u0026quot;\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Deliver impactful product presentations and demos that reflect the customer’s industry, pain points, and growth plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Understand the customer’s operational environment, including their ERP systems, workflows, and reporting requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Share customer insights with internal teams to help inform product strategy and service delivery enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;2169\u0026quot; data-end=\u0026quot;2203\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2169\u0026quot; data-end=\u0026quot;2203\u0026quot;\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;3-5+ years of success managing corporate or mid-market B2B customer relationships, preferably in SaaS, FinTech, or a related industry.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Proven ability to exceed targets by identifying and closing upsell opportunities and driving product expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Experience selling SaaS platforms into corporate environments with deal sizes typically in the $50K–$250K ARR range.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Familiarity with AR, payments, or financial software and workflows is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Strong communication and presentation skills, with the ability to influence senior functional leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Experience developing account strategies and leading cross-functional coordination to drive long-term growth.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Familiarity with ERPs like NetSuite, Microsoft Dynamics, or other mid-market platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Proficiency with sales methodologies (e.g., MEDDIC, Challenger, or similar) and CRM tools such as Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Ability to thrive in a fast-paced, team-oriented, and performance-driven culture.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Willingness to travel up to 20% for customer meetings and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;3245\u0026quot; data-end=\u0026quot;3698\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3245\u0026quot; data-end=\u0026quot;3329\u0026quot;\u0026gt;The expected base salary range for this position is $80,000 - $100,000 annually.\u0026lt;/strong\u0026gt;\u0026lt;br data-start=\u0026quot;3329\u0026quot; data-end=\u0026quot;3332\u0026quot;\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007418003,"name":"Net New Logo - Enterprise","child_ids":[],"parent_id":4007415003}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7695642003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5748604003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7695642003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2622","title":"Account Manager (Enterprise)","company_name":"Billtrust US Careers","first_published":"2026-04-17T11:07:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;195\u0026quot; data-end=\u0026quot;683\u0026quot;\u0026gt;Billtrust is seeking an experienced\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Enterprise Account Manager to manage and expand relationships with our established mid-market and corporate customers. In this role, you’ll drive revenue growth by identifying upsell and cross-sell opportunities across our industry-leading SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid-complexity sales cycles, and deliver tailored value will be critical to success.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;You’ll work with corporate-level organizations that have growing AR and payments needs, multi-location operations, and evolving finance and IT environments. These companies rely on integrated AR and payments platforms that support efficiency, scalability, and compliance. Your role is to strengthen and grow our partnerships by uncovering new opportunities aligned with customer goals.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;195\u0026quot; data-end=\u0026quot;683\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;195\u0026quot; data-end=\u0026quot;214\u0026quot;\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Deliver impactful product presentations and demos that reflect the customer’s industry, pain points, and growth plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Understand the customer’s operational environment, including their ERP systems, workflows, and reporting requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Share customer insights with internal teams to help inform product strategy and service delivery enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;685\u0026quot; data-end=\u0026quot;1070\u0026quot;\u0026gt;Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;2169\u0026quot; data-end=\u0026quot;2203\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2169\u0026quot; data-end=\u0026quot;2203\u0026quot;\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;6-8+ years of success managing corporate or mid-market B2B customer relationships, preferably in SaaS, FinTech, or a related industry.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Proven ability to exceed targets by identifying and closing upsell opportunities and driving product expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Experience selling SaaS platforms into corporate environments with deal sizes typically in the $50K–$250K ARR range.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Familiarity with AR, payments, or financial software and workflows is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Strong communication and presentation skills, with the ability to influence senior functional leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Experience developing account strategies and leading cross-functional coordination to drive long-term growth.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Familiarity with ERPs like NetSuite, Microsoft Dynamics, or other mid-market platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Proficiency with sales methodologies (e.g., MEDDIC, Challenger, or similar) and CRM tools such as Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Ability to thrive in a fast-paced, team-oriented, and performance-driven culture.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2207\u0026quot; data-end=\u0026quot;2339\u0026quot;\u0026gt;Willingness to travel up to 20% for customer meetings and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;3245\u0026quot; data-end=\u0026quot;3698\u0026quot;\u0026gt;The expected base salary range for this position is $100,000 - $120,000 annually.\u0026lt;br data-start=\u0026quot;3329\u0026quot; data-end=\u0026quot;3332\u0026quot;\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007418003,"name":"Net New Logo - Enterprise","child_ids":[],"parent_id":4007415003}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=4125779003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":[{"id":4048285003,"name":"Employment Type","value":null,"value_type":"single_select"}],"id":4125779003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":null,"title":"Don’t See What You Are Looking For?","company_name":"Billtrust US Careers","first_published":"2020-07-31T15:36:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you’re interested in joining Billtrust’s Product Engineering team but don’t see the right fit now, please send us your resume - We’ll keep your information on file and will reach out if the right position opens!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our Product Engineering team, composed of Software Developers, Quality \u0026amp;amp; Automation Engineers, Product Managers, UX Professionals and Agilists, focuses on turning concepts into reality. Creativity, communication skills, and ability to learn quickly are paramount and each member of our engineering team, regardless of level, is expected to make decisions or contribute to them. With so many products and services across our order-to-cash product portfolio, coordination and cohesion across teams is crucial - We all succeed or fail together.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We offer a full array of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverage, FSA, Open PTO, and 401(k). We have some extra benefits too, like a fantastic parental leave program, a full-paid sabbatical, leadership programs, adoption benefits, mentor:mentee programs and much more!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DNI\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007409003,"name":"Software Development","child_ids":[],"parent_id":4125098003}],"offices":[]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=4125788003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":[{"id":4048285003,"name":"Employment Type","value":null,"value_type":"single_select"}],"id":4125788003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":null,"title":"Don’t See What You Are Looking For?","company_name":"Billtrust US Careers","first_published":"2020-07-31T15:36:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;If you’re interested in joining Billtrust’s Customer Success team but don’t see the right fit now, please send us your resume - We’ll keep your information on file and will reach out if the right position opens!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;The Billtrust Customer Success organization is vast and varied in skill set. Project Managers, Business Analysts, Implementation Architects, Application Support Engineers, Customer Success Specialists, Quality/Data Analysts, Credit Analysts, Payment Operations and our Print Operations all coming together to ensure customer satisfaction and retention. Members of our Customer Success organization gain a broad exposure to Billtrust products and to the 40+ industries we serve. Each person has the ability to become a technical and functional expert, providing our customers guidance to meet their business objectives. If you believe in the value “What would the customer want?,” then look no further.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We offer a full array of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverage, FSA, Open PTO, and 401(k). We have some extra benefits too, like a fantastic parental leave program, a full-paid sabbatical, leadership programs, adoption benefits, mentor:mentee programs and much more!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape. #LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007378003,"name":"Customer Success","child_ids":[4038819003,4007380003,4047083003,4007383003,4007382003,4125096003],"parent_id":null}],"offices":[]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=4125791003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":[{"id":4048285003,"name":"Employment Type","value":null,"value_type":"single_select"}],"id":4125791003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":null,"title":"Don’t See What You Are Looking For?","company_name":"Billtrust US Careers","first_published":"2020-07-31T15:36:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;If you’re interested in joining Billtrust’s Tech Operations team but don’t see the right fit now, please send us your resume - We’ll keep your information on file and will reach out if the right position opens!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Great products that deliver customer value don’t exist unless there’s highly-available infrastructure to support them. From systems engineering, database administration, devops \u0026amp;amp; SRE and eOperations - It takes a village to keep our SaaS production infrastructure stable, secure and reliable. If your passions lie in automating as much as possible, scaling networks and systems, supporting hundreds of terabytes of data, and collaborating with a variety of internal teams to evolve our mission-critical infrastructure, please consider our Billtrust Tech Ops team.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We offer a full array of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverage, FSA, Open PTO, and 401(k). We have some extra benefits too, like a fantastic parental leave program, a full-paid sabbatical, leadership programs, adoption benefits, mentor:mentee programs and much more!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape. #LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007398003,"name":"Tech Ops","child_ids":[],"parent_id":4125098003}],"offices":[]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7759285003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5775631003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7759285003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2697","title":"Lead UX Designer","company_name":"Billtrust US Careers","first_published":"2026-06-15T13:33:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Lead UX Designer drives product design strategy and execution across the team, setting the standard for quality, craft, and research rigor. This role owns complex problem spaces end-to-end — from framing opportunities and validating hypotheses with users, to delivering high-fidelity, production-ready designs across web and platform experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Lead UX Designer operates at the intersection of user insight, business strategy, and emerging technology. That includes designing products that incorporate AI features — conversational interfaces, predictive UI, AI error and confidence states, human-AI handoff moments — as well as using AI tools to accelerate and sharpen the design process itself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who thinks in systems, leads through influence, and thrives in an environment where design decisions have real commercial consequences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Design Leadership \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end design for complex, multi-step SaaS products — from early-stage problem framing through high-fidelity prototyping and handoff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the creation of cross-platform user flows, interaction models, and design specifications that translate cleanly to engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design AI-native product experiences — including conversational UI, predictive features, AI output states, and human-AI interaction patterns — with the same rigor applied to any other product surface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI design tools and agentic workflows to accelerate exploration, generate design variations, and reduce time-to-validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion design quality across the team, establishing patterns and raising the bar on craft, consistency, and usability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Research \u0026amp;amp; Insight\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute user research — generative and evaluative — to continuously inform product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize qualitative and quantitative signals (usability studies, analytics, customer feedback, market analysis) into clear design recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work fluently with product analytics tools (e.g., Amplitude, Mixpanel) — pull your own data, form hypotheses, and connect design decisions to measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify friction and opportunity in existing experiences; drive validated improvements backed by evidence, not assumptions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategy \u0026amp;amp; Influence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Frame design problems with clarity — connecting user needs to business outcomes and technical constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively contribute to product strategy conversations; push back constructively when proposed solutions don\u0026#39;t serve users or undermine long-term product integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, engineering, and stakeholders throughout the full design-to-delivery cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and maintain the team\u0026#39;s design system, ensuring consistency and scalability across the product surface.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Team Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach junior and mid-level designers; provide structured, actionable feedback on work and process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model how to use AI tools thoughtfully in a design workflow — not as a shortcut, but as a multiplier for quality and speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape team processes, critique culture, and design standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product design experience, with demonstrated progression into a lead or senior IC role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio showing end-to-end ownership of complex B2B or enterprise SaaS product design — design thinking, not just visual execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency in Figma, including component libraries, auto-layout, and prototyping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with design systems — building, scaling, and governing them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong research chops: usability testing, interviews, synthesis — you know when to do which and how to act on what you find.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated data literacy: comfortable pulling and interpreting product analytics to inform and validate design decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence product direction and navigate stakeholder dynamics with confidence and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with front-end principles (HTML/CSS concepts); enough to design with engineering constraints in mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI-powered product features (conversational UI, predictive interfaces, AI error/confidence states).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI design tools — generative UI, AI-assisted prototyping, synthetic user research methods, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background designing for fintech, payments, or financial operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading or mentoring other designers in a cross-functional product team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The expected base salary range for this position is $145,000 - $160,000 annually.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4036903003,"name":"Product","child_ids":[4036904003],"parent_id":null}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7734610003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5766161003,"location":{"name":"Nashville"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Regular Full-Time","value_type":"single_select"}],"id":7734610003,"updated_at":"2026-06-22T20:08:19-04:00","requisition_id":"2682","title":"Manager, Customer Support","company_name":"Billtrust US Careers","first_published":"2026-05-20T10:33:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;This role is hybrid, based out of our Nashville office.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Billtrust is looking for a \u0026lt;strong\u0026gt;Manager, Customer Support \u0026lt;/strong\u0026gt;who will play a direct and meaningful role in the quality of our customers’ day-to-day experience. This is a people-first leadership role — one where coaching, developing, and holding a high bar for your team isn’t a side function, it’s the job.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;In today’s environment, strong Managers\u0026amp;nbsp;don’t\u0026amp;nbsp;just manage workload and metrics — they actively look for ways to expand what their team can do. That means embracing AI and automation tools not as experiments, but as a core part of how we work. We expect our\u0026amp;nbsp;Managers\u0026amp;nbsp;to model this, lead through it, and bring their teams along. Passivity\u0026amp;nbsp;isn’t\u0026amp;nbsp;an option; standing still means falling behind.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role\u0026amp;nbsp;is responsible for\u0026amp;nbsp;ensuring consistent, high-quality service delivery across their team’s product lines, with clear accountability for performance outcomes including CSAT, response and resolution times, quality, and employee productivity. Managers drive both the daily rhythm of the team and the longer-term trajectory of\u0026amp;nbsp;each individual\u0026amp;nbsp;on it —\u0026amp;nbsp;identifying\u0026amp;nbsp;gaps, setting expectations, and ensuring that every team member is growing, not just performing.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Managers serve as the primary escalation point for their team, build strong relationships across\u0026amp;nbsp;Billtrust’s\u0026amp;nbsp;cross-functional partners, and act as a credible, confident voice for the customer in every room they enter.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;People Leadership \u0026amp;amp; Team Development\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead all phases of talent management — hiring, onboarding, coaching, performance reviews, and development planning — with the same rigor and intentionality you bring to customer outcomes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver direct,\u0026amp;nbsp;timely, and actionable feedback; avoid vague or delayed coaching — team members should never be surprised by a performance conversation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Actively up-level your team:\u0026amp;nbsp;identify\u0026amp;nbsp;high-potential individuals and create a clear path forward;\u0026amp;nbsp;identify\u0026amp;nbsp;underperformers and manage them with both clarity and care\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Foster a team culture where accountability and recognition go hand in hand — people know what’s expected, and\u0026amp;nbsp;great work\u0026amp;nbsp;gets called out\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;AI Adoption \u0026amp;amp; Operational Leverage\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Actively adopt and champion AI tools and automation as a core part of how the team\u0026amp;nbsp;operates\u0026amp;nbsp;— not as a pilot, but as standard practice\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify\u0026amp;nbsp;opportunities where AI, automation, or smarter workflows can expand what your team delivers without expanding headcount — and drive those improvements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Model an AI-first mindset for your team: stay current, experiment regularly, share\u0026amp;nbsp;what’s\u0026amp;nbsp;working, and normalize the expectation that everyone is growing in this area\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with Support Automation and tooling teams to translate frontline patterns and pain points into actionable workflow improvements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Reduce friction — in every form it takes — through thoughtful process design, better tooling, and a relentless focus on\u0026amp;nbsp;eliminating\u0026amp;nbsp;unnecessary effort for both customers and team members\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Service Delivery \u0026amp;amp; Performance\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own the daily service delivery for your team’s product lines — production requests handled on time, aligned with customer expectations, and consistently meeting SLAs\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor and act on key performance metrics including CSAT, response and resolution time, quality scores, and employee productivity\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify\u0026amp;nbsp;knowledge and skill gaps across the team and coordinate targeted coaching and training to close them quickly\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as the primary customer escalation point for your team — de-escalate with confidence, resolve with urgency, and close the loop\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive cross-functional engagement with partners in IT, Product, Development, and Operations to\u0026amp;nbsp;facilitate\u0026amp;nbsp;solutions and meet customer timelines\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:80,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Continuous Improvement \u0026amp;amp; Strategic Contribution\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Actively contribute to knowledge management programs — ensuring content stays\u0026amp;nbsp;accurate, complete, and genuinely useful for customers and team members alike\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead or contribute to continuous improvement initiatives that increase team efficiency, reduce\u0026amp;nbsp;cost, or meaningfully improve\u0026amp;nbsp;the customer\u0026amp;nbsp;experience\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Stay current on\u0026amp;nbsp;Billtrust\u0026amp;nbsp;products, new functionality, and internal process changes — your team looks to you for context, not just direction\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Engage in strategic\u0026amp;nbsp;Glob\\al Customer Experience\u0026amp;nbsp;initiatives and bring a manager-level perspective that connects ground-level observations to broader organizational goals\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of relevant experience in a customer-facing\u0026amp;nbsp;SaaS technical\u0026amp;nbsp;support environment, with\u0026amp;nbsp;demonstrated\u0026amp;nbsp;people management responsibility\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;20\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven\u0026amp;nbsp;track record\u0026amp;nbsp;of coaching and developing support professionals — including delivering direct feedback, managing performance, and building clear growth paths\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;21\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Active, working familiarity with AI tools and automation in a support or operations context; candidates who are still forming this foundation are expected to accelerate quickly\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with customer support technologies including CRM (Salesforce preferred)\u0026amp;nbsp;and\u0026amp;nbsp;case management, combined with a current perspective on where the space is heading\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Well-versed in support metrics and operational reporting — CSAT, first reply time, resolution time, quality scores — and comfortable using data to\u0026amp;nbsp;identify\u0026amp;nbsp;and close performance gaps\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong technical aptitude, including familiarity with cloud-based SaaS platforms, basic data concepts, and the ability to understand and communicate complex technical issues to a non-technical audience\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;25\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated ability to build strong customer relationships and navigate high-stakes escalations with both urgency and professionalism\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;26\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience\u0026amp;nbsp;operating\u0026amp;nbsp;within defined SLAs, service protocols, and documented processes — and the judgment to know when escalation is the right call\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;27\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional communication skills — verbal, written, and in the room; comfortable presenting to and fielding questions from senior leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;28\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A genuine team player with\u0026amp;nbsp;high standards\u0026amp;nbsp;— you hold yourself to the same\u0026amp;nbsp;expectations\u0026amp;nbsp;you hold your team\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;29\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep understanding of what an effortless customer experience looks like and a personal commitment to building toward it\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;30\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree preferred;\u0026amp;nbsp;Billtrust\u0026amp;nbsp;support experience is a plus\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:60,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The expected base salary range for this position is $85,000 - $90,000 annually.\u0026lt;/strong\u0026gt;\u0026lt;br data-start=\u0026quot;3329\u0026quot; data-end=\u0026quot;3332\u0026quot;\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007380003,"name":"Customer Support","child_ids":[],"parent_id":4007378003}],"offices":[{"id":4109543003,"name":"Nashville, Tennessee","location":"Nashville, Tennessee, United States","child_ids":[],"parent_id":4004170003}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7724118003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5759823003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7724118003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2677","title":"Manager, Delivery","company_name":"Billtrust US Careers","first_published":"2026-05-20T17:31:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;89\u0026quot; data-end=\u0026quot;298\u0026quot;\u0026gt;As the Manager, Delivery in our Professional Services organization, your mission is to lead a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;300\u0026quot; data-end=\u0026quot;489\u0026quot;\u0026gt;You will drive constant improvement in the time to take new clients live and continually improve the processes used so as to allow the team to scale delivery faster than associated costs.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;491\u0026quot; data-end=\u0026quot;756\u0026quot;\u0026gt;Success in this role is defined by your ability to successfully hire, coach, mentor, and manage a multi-disciplinary POD while driving utilization, profit, margin, client satisfaction, and SOW/sales aspects of a rapidly growing professional services organization.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;758\u0026quot; data-end=\u0026quot;1035\u0026quot;\u0026gt;You are not expected to perform each underlying discipline’s function, but rather to manage the work across the POD, facilitate process improvement and adherence, and partner with solution architects, process standards, and technical leadership to ensure delivery excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;What You\u0026#39;ll Do:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;79\u0026quot; data-end=\u0026quot;311\u0026quot;\u0026gt;● Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;313\u0026quot; data-end=\u0026quot;544\u0026quot;\u0026gt;● Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;546\u0026quot; data-end=\u0026quot;765\u0026quot;\u0026gt;● Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;767\u0026quot; data-end=\u0026quot;1019\u0026quot;\u0026gt;● Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1021\u0026quot; data-end=\u0026quot;1259\u0026quot;\u0026gt;● Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1261\u0026quot; data-end=\u0026quot;1408\u0026quot;\u0026gt;● Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1410\u0026quot; data-end=\u0026quot;1594\u0026quot;\u0026gt;● Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1596\u0026quot; data-end=\u0026quot;1770\u0026quot;\u0026gt;● Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1772\u0026quot; data-end=\u0026quot;1945\u0026quot;\u0026gt;● Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1947\u0026quot; data-end=\u0026quot;2092\u0026quot;\u0026gt;● When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;2094\u0026quot; data-end=\u0026quot;2289\u0026quot;\u0026gt;● Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;What You\u0026#39;ll Bring:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;67\u0026quot; data-end=\u0026quot;170\u0026quot;\u0026gt;● 7+ years’ experience of proven success working in a professional services environment or equivalent\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;172\u0026quot; data-end=\u0026quot;340\u0026quot;\u0026gt;● Strong analytical skills and experience in eliciting, documenting and evaluating business requirements which may impact multiple Billtrust products and/or platforms\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;342\u0026quot; data-end=\u0026quot;379\u0026quot;\u0026gt;● 1+ years of management experience\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;381\u0026quot; data-end=\u0026quot;524\u0026quot;\u0026gt;● Strong communication skills both written and verbal so as to be able to assist in selling, SOW creation, and general management activities.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;526\u0026quot; data-end=\u0026quot;598\u0026quot;\u0026gt;● Proven success in evaluating processes and implementing improvements\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;600\u0026quot; data-end=\u0026quot;815\u0026quot;\u0026gt;● Ability to work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007382003,"name":"Professional Services","child_ids":[],"parent_id":4007378003}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7740720003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5768533003,"location":{"name":"Nashville, TN"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Regular Full-Time","value_type":"single_select"}],"id":7740720003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2685","title":"Manager, IT Services ","company_name":"Billtrust US Careers","first_published":"2026-05-27T10:33:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;About the Role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:280,\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Manager, IT\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;is a critical role responsible for\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;providing\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;desktop support, endpoint management, and end-user computing across\u0026amp;nbsp;Billtrust. Based in Nashville, you will serve as the technical authority for this function, owning Intune device enrollment, imaging and deployment pipelines, and user provisioning across a hybrid, multi-geography workforce. You will partner closely with the Director, Corporate IT on operational priorities and drive automation initiatives that reduce ticket volume and improve the employee technology experience,\u0026amp;nbsp;leveraging\u0026amp;nbsp;AI tools and autonomous workflows to scale impact across the organization.  This role sits at the intersection of hands-on IT leadership and AI-powered operational transformation\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;and execute the AI transformation roadmap for IT Services\u0026amp;nbsp;identifying\u0026amp;nbsp;high-impact automation opportunities, selecting tooling, and setting quarterly targets for ticket deflection and mean-time-to-resolution reduction.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Build an AI-first culture within the team by\u0026amp;nbsp;establishing\u0026amp;nbsp;training programs and hands-on labs for autonomous agent engineering, ensuring every team member can build, deploy, and\u0026amp;nbsp;maintain\u0026amp;nbsp;AI-driven IT workflows.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Establish SLAs, KPIs, and operational dashboards including AI and automation adoption metrics; present monthly summaries to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;the Director, Corporate IT\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Technology Operations leadership\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Serve as the on-site IT presence for the Nashville office, providing concierge-level support for executive leadership and C-suite by default.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Other duties as assigned.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Endpoint Management \u0026amp;amp; Intelligent Automation\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manage and\u0026amp;nbsp;maintain\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Own\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;the end-to-end desktop support function: device management, OS imaging, application packaging, and endpoint compliance across Windows, macOS, and mobile platforms.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Architect and oversee deployment of intelligent ticket classification and auto-resolution systems targeting 50%+ automation of routine L1 requests within 12 months.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Design and implement an\u0026amp;nbsp;autonomous endpoint remediation framework agents\u0026amp;nbsp;that detect compliance drift, failed patches, and configuration anomalies and execute remediation playbooks with minimal human intervention.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Establish an AI-powered knowledge management system that automatically generates, updates, and surfaces documentation based on ticket patterns, enabling effective employee self-service.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Use AI tools to analyze support trends, surface operational insights, and recommend process improvements backed by data rather than gut feel.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Security, Lifecycle \u0026amp;amp; Cross-Functional Partnerships\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Serve as the Tier 3 escalation point for complex desktop, identity, and endpoint issues, with on-call availability for Severity 1 incidents.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Partner with Security Operations on endpoint compliance, zero-trust access policies, and response to security incidents involving end-user devices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Foster\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;the integration of AI into employee provisioning and offboarding pipelines connecting HR system events to autonomous workflows that create accounts, configure devices, assign licenses, and verify access.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manage IT asset lifecycle: procurement planning, vendor relationships, inventory tracking, warranty management, and secure disposal.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This is a hybrid position based in Nashville, TN.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;What You’ll Bring\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:280,\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;5+ years of experience in IT services, desktop engineering, or endpoint management, including 2+ years in a people-management role.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Proven ability to manage remote and distributed teams across time zones with empathy, clarity, and accountability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Expert-level\u0026amp;nbsp;proficiency\u0026amp;nbsp;with Microsoft Intune, Autopilot, Endpoint Manager, and the Microsoft 365 ecosystem; hands-on administration experience across collaboration and productivity platforms, including user provisioning, permissions, integrations, and policy management.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong experience with Azure Active Directory / Entra ID: conditional access, group management, and identity lifecycle.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Deep knowledge of Windows 10/11 enterprise management at scale; solid macOS experience for device management, policy deployment, and app distribution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; 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data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;21\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Demonstrated experience designing or deploying AI-driven IT service automation ticket triage, autonomous remediation, or self-service provisioning workflows that measurably reduce manual support volume.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Track record\u0026amp;nbsp;driving AI adoption across a team: building AI-augmented workflows, measuring impact, and upskilling team members; comfortable balancing long-term automation strategy with day-to-day operational accountability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Customer-first orientation with a genuine passion for employee experience and service excellence; proactively ensures executive and C-suite stakeholders receive an elevated, anticipatory level of support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Preferred Skills:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:160,\u0026amp;quot;335559739\u0026amp;quot;:60}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Microsoft certifications: MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), or equivalent.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;25\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Hands-on experience with AIOps platforms or autonomous agent tooling applied to IT operations, including self-healing endpoint frameworks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;26\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Familiarity with HR system integrations for automated employee lifecycle workflows connecting identity, device, and license provisioning.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;27\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Background in zero-trust security models and endpoint detection \u0026amp;amp; response (EDR) platforms.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;28\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Hands-on experience using Claude (Anthropic) as a productivity and engineering tool, including prompt design, workflow automation, and AI-assisted troubleshooting in an IT operations context.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;29\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;ITIL v4 Foundation certification or equivalent service management framework experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:80}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;What\u0026amp;nbsp;You’ll\u0026amp;nbsp;Get\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:280,\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;At\u0026amp;nbsp;Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development.\u0026amp;nbsp;We’re\u0026amp;nbsp;building something special and we want you to feel supported while doing it.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;At\u0026amp;nbsp;Billtrust, we value\u0026amp;nbsp;an equitable\u0026amp;nbsp;and inclusive work environment and strive to build and foster diverse teams. Even if your work experience\u0026amp;nbsp;doesn’t\u0026amp;nbsp;align exactly with the position requirements,\u0026amp;nbsp;we’d\u0026amp;nbsp;still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;We are committed to building a team that\u0026amp;nbsp;represents\u0026amp;nbsp;a variety of diverse backgrounds, perspectives, and skills.\u0026amp;nbsp;We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion.\u0026amp;nbsp;We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;3245\u0026quot; data-end=\u0026quot;3698\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The expected base salary range for this position is $100,000 - $110,000 annually.\u0026lt;/strong\u0026gt;\u0026lt;br data-start=\u0026quot;3329\u0026quot; data-end=\u0026quot;3332\u0026quot;\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007398003,"name":"Tech Ops","child_ids":[],"parent_id":4125098003}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7749928003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771297003,"location":{"name":"United States"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7749928003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2695","title":"Renewal Manager","company_name":"Billtrust US Careers","first_published":"2026-06-08T09:16:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers. You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success. You will partner cross-functionally with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps to ensure on-time, quality contracts, value-anchored renewal conversations, and positive overall client experience. As a Renewal Manager, you will identify, escalate, and mitigate renewal risk early/often – and keep renewal opportunity data updated and accurate in Salesforce. We are elevating the overall role of our Renewals team this year by moving to a proactive, strategic support model – and you will play a major part of our success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Theme 1: Proactive Renewal Execution \u0026amp;amp; Commercial Excellence\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Prepare and negotiate renewal options that align with both company and customer objectives\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Use various tools and platforms to manage your territory, track renewals process, and minimize renewal risk wherever possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Other duties as assigned.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Theme 2: Cross-Functional Partnership \u0026amp;amp; Enablement\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Enable consistent renewal conversations with clear messaging, value articulation, and pricing rationale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Theme 3: Reporting, Process Improvement \u0026amp;amp; Operational Efficiency\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting —to inform leadership decisions, drive accountability, and achieve retention rate goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Leverage AI-powered resources to identify patterns across your renewal portfolio, prioritize outreach/follow up, and continuously improve forecast accuracy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Help improve existing team processes by identifying gaps, refining best practices, and driving operational efficiency across our broader renewals function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Skills:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• 5+ years of experience in renewals or account management roles at a B2B SaaS environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Demonstrated ability to lead and manage a large territory of renewals, from initiation through close, including complex pricing/term negotiations and executive stakeholder communication.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Proficient data analysis skills with experience tracking and reporting against renewal KPIs ongoing\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Strong cross-functional collaboration skills—comfortable working alongside Sales, CS, Finance, Legal, Deal Desk, Sales Ops, and leadership to align on strategy and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Excellent written and verbal communication skills, with the ability to craft clear value messaging and pricing rationale for diverse audiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Preferred Skills:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari, etc.) for pipeline management and forecasting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Familiarity with AI-assisted workflow automation tools to enable territory management efficiency\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• Background in fintech, payments, or accounts receivable software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected base salary range for this position is $100,000 -\u0026amp;nbsp; $120,000 USD annually.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4047083003,"name":"Customer Value","child_ids":[],"parent_id":4007378003}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7535750003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5681609003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7535750003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2536","title":"Senior Accountant","company_name":"Billtrust US Careers","first_published":"2026-01-21T15:24:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;180\u0026quot; data-end=\u0026quot;819\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Accountant will participate in certain monthly and quarterly general ledger accounting activities in compliance with U.S. GAAP, monthly consolidation, internal management reporting, and annual external reporting with minimal leader oversight. In addition, the Senior Accountant is responsible for completing certain aspects and self-audit of external and internal financial reporting, including assistance with the preparation and filing of the monthly, quarterly, and annual financial statements. As part of this role, you will have cross-functional opportunities to partner with various levels of management within the company to determine the correct accounting and disclosure of transactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will bring unquestioned integrity, accountability, and quality in their work, with strong attention to detail, a curious mind, and excellent organization skills.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;180\u0026quot; data-end=\u0026quot;819\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Preparation and/or individual audit basic balance sheet and income statement reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparation and/or individual audit of routine journal entries as part of a timely, efficient, and accurate monthly financial close process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparation of complex account reconciliations and financial analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the ongoing development of accounting policies, procedures, and operational strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Input towards financial goals and objectives so they are met and communicated and drive any necessary ongoing financial process improvements with leader oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparation and/or individual audit of the Statement of Cash Flows for domestic and international entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing and reconciling detailed records of equity transactions, including stock issuances, stock options exercised, and stock-based compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with various external partners on cross-functional processes and projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide detailed schedules and support for external audits, including assisting in the preparation of audit-ready financial statements and documentation of policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly variance analysis of actual to budget, reconcile significant differences, and communicate findings to senior management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s Degree in Accounting or higher, with knowledge of US GAAP and experience working as an Accountant supporting a public company / public accounting firm. 3+ years of relevant experience preferred.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Big 4 experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA is a required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal, verbal, and written communication skills for collaboration internally and externally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills for managing multiple tasks and priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical thought leader\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate to advanced excel skills and proven success working in other financial software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-honed attention to detail to ensure completion and accuracy on all tasks and projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to identify and resolve issues as they arise and utilize forward-thinking to generate process improvements, as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The expected base salary range for this position is $80,000 - $115,000 annually.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4047153003,"name":"Finance \u0026 Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7610310003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5710080003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7610310003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2577","title":"Senior Commercial Product Manager","company_name":"Billtrust US Careers","first_published":"2026-06-18T12:24:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Product Manager owns the commercial lifecycle of multiple Payments products or premium features, from idea incubation through technical requirements, go-to-market launch, customer adoption, and ongoing support. Working with internal and external stakeholders, this role defines the requirements behind world-class order-to-cash products. Responsible for partnering closely with engineering leads to translating those requirements into detailed functionality and shepherd the build through to release. The Senior Product Manager is accountable for delivering business outcomes via successful launch and utilization and brings deep SaaS and market expertise to fuel profitable growth of the product portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What You\u0026#39;ll Do:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Own commercial success of assigned Payments products and features, aligning roadmap to revenue, margin, and adoption targets\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Define, prioritize, and manage the product backlog to drive meaningful pod outcomes, with clear business justification behind each initiative\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Act as the primary commercial voice across cross-functional teams, synthesizing input from Sales, Marketing, Customer Success, and Engineering into a compelling product strategy\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Evaluate and champion new ideas based on market demand, AI readiness, ROI, and long-term customer value\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Serve as a thought leader on AI integration within Payments workflows, identifying ways to streamline, automate, and differentiate through intelligent design\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead competitive analysis and market research to defend and extend our leadership position in AR automation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Partner with Sales and Marketing to define messaging, positioning, and enablement tied to core product differentiators\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Run product launch and go-to-market efforts for new features, capabilities, and AI-powered workflows\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Engage actively with customers to validate the roadmap, guide adoption, and build a feedback loop that fuels continuous innovation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Monitor and report on product KPIs, delivering transparency and accountability across all levels of the organization\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead the annual planning baseline, defining tradeoffs, benefits, and impact of work\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Recognize the drivers of financial health for the product portfolio, accounting for tradeoffs and presenting options\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Manage a high volume of large product initiatives within a defined period, ensuring successful build outcomes\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Act as a mentor and coach for other product managers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Travel quarterly for customer onsite meetings and events\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Bachelor\u0026#39;s degree in Computer Science, MIS, Business, or a related field (or equivalent experience)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· 5–7+ years of commercial and technical product ownership experience across multiple companies\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience in financial, payment, or treasury product roles requiring high attention to detail, including online payments, payment reconciliation, or B2B fintech\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong understanding of Accounts Receivable automation, Cash Application workflows, and B2B finance processes\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Proven experience in go-to-market and launch strategy\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong grasp of market drivers, with familiarity in Total Addressable Market (TAM), Ideal Customer Profile (ICP), and Target Customer Profile (TCP)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Demonstrated success scaling mature products and leading transformation efforts, ideally involving AI/ML capabilities\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Exposure to AI technologies, including LLMs, data classification models, and agent-based automation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Deep commercial acumen, with the ability to dissect revenue drivers, customer segments, pricing models, and adoption funnels\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Ability to manage a product backlog in a fast-paced, product-centric environment\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Prior experience working directly with enterprise customers and translating complex needs into scalable solutions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Ability to engage clients directly in user forums, roundtables, and customer outreach sessions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Exceptional self-starter who is proactive, resourceful, and accountable without requiring constant oversight\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong communicator and influencer, able to align stakeholders around strategy and execution\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4036903003,"name":"Product","child_ids":[4036904003],"parent_id":null}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7721937003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5758965003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7721937003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2675","title":"Senior Product Marketing Manager","company_name":"Billtrust US Careers","first_published":"2026-05-14T14:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Product Marketing Manager is a strategic leader and key driver of Billtrust’s go-to-market success. You will bring deep expertise in B2B product marketing to develop and execute sophisticated GTM strategies, elevate our market positioning, and and collaborate with and elevate junior team members. In this senior role, you will operate with a high degree of autonomy and cross-functional influence—partnering closely with Product Management, Revenue Marketing, Sales, and Creative Services to shape how Billtrust solutions are positioned, launched, and adopted across the market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of market strategy and product storytelling. You will serve as the organization’s subject matter expert on Billtrust’s value propositions and competitive landscape, build a repeatable framework for GTM excellence, and set the standard for how the Marketing function operates. Reporting into senior Marketing leadership, you will own campaign performance, shape how Billtrust is\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;perceived as a market leader, and drive measurable outcomes across awareness, engagement, and product adoption.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Theme 1: GTM Strategy \u0026amp;amp; Product Positioning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead the development of clear, compelling, and differentiated product messaging, positioning, and proof points grounded in deep customer, vertical, and global market insights—setting the standard for the broader marketing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Serve as the organization’s foremost subject matter expert (SME) on Billtrust’s value propositions, core capabilities, competitive landscape, and target buyer personas, translating complex insights into actionable marketing strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Architect and execute comprehensive marketing plans that accelerate market awareness, customer engagement, and product adoption across key segments and verticals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Own the end-to-end execution of GTM initiatives for major product launches and updates, orchestrating alignment across the customer lifecycle in close partnership with Revenue Marketing and Product Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Other duties as assigned.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Theme 2: Thought Leadership \u0026amp;amp; Sales Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive Billtrust’s thought leadership strategy, producing high-impact content across multiple formats—including webinars, whitepapers, website, video series, and event programming—to build brand authority and market presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Define and lead the sales enablement strategy by developing and maintaining a best-in-class suite of sales tools (pitch decks, solution guides, competitive battlecards, FAQs, ROI calculators) that accelerate the sales cycle and communicate the vision and value of Billtrust products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Synthesize market, competitive, and customer insights to proactively influence the product roadmap, ensuring a consistent and compelling customer experience in close collaboration with Product Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Other duties as assigned.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Theme 3: Team Development \u0026amp;amp; Cross-Functional Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mentor and provide strategic guidance to junior product marketing team members, fostering skill development and elevating overall team output.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Identify emerging market opportunities and potential risks, leveraging an agile approach to rapidly adapt GTM strategies in response to evolving industry trends and competitive dynamics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive cross-functional collaboration with Sales, Product, Finance, and other internal stakeholders to ensure aligned go-to-market execution and a seamless customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Other duties as assigned.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;6–9 years of experience in B2B product marketing in SaaS, with required background in fintech, payments, or accounts receivable software\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proven track record of independently owning and executing full-cycle GTM strategies for complex B2B products, with measurable impact on pipeline and revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Exceptional communicator—able to translate intricate product capabilities into compelling narratives for diverse audiences including C-suite, sales teams, and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated ability to work cross-functionally and influence without authority across Sales, Product, and Marketing stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical mindset with the ability to synthesize market, competitive, and customer data into strategic recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated proficiency with AI tools as a core part of day-to-day PMM workflows, including hands-on experience with Claude or comparable LLMs for research synthesis, content development, and strategic analysis\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience mentoring junior marketers and elevating team performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience documenting, standardizing, and scaling product marketing methodologies and playbooks across a growing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MBA preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The expected base salary range for this position is $120,000 - $135,000 annually.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007403003,"name":"Marketing","child_ids":[4007405003,4007408003,4007404003,4117215003,4007407003],"parent_id":null}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]},{"absolute_url":"https://www.billtrust.com/careers/job-openings/?gh_jid=7578872003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5696839003,"location":{"name":"United States (Remote)"},"metadata":[{"id":4048285003,"name":"Employment Type","value":"Full Time","value_type":"single_select"}],"id":7578872003,"updated_at":"2026-06-18T13:04:56-04:00","requisition_id":"2561","title":"Senior Sales Trainer","company_name":"Billtrust US Careers","first_published":"2026-01-29T18:17:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who We Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We relentlessly increase value for customer and do the right thing for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Spirit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;0\u0026quot; data-end=\u0026quot;305\u0026quot;\u0026gt;Billtrust is seeking a Senior Sales Trainer to design and deliver onboarding and ongoing enablement programs across New Logo Sales, Expansion Sales, Business Development, and Pre-Sales. This role focuses on accelerating ramp, driving continuous skill development, and aligning teams to evolving go-to-market strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;307\u0026quot; data-end=\u0026quot;474\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;You’ll partner cross-functionally to build scalable, engaging training programs that reinforce consistent messaging, process adoption, and long-term sales performance.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-start=\u0026quot;195\u0026quot; data-end=\u0026quot;214\u0026quot;\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the development and execution of onboarding and ever-boarding programs across GTM teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building structured learning paths and certification programs to reinforce product knowledge, skills, and methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate live and virtual training sessions, including in-person onboarding weeks in Nashville\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain and update enablement content such as playbooks, talk tracks, objection handling guides, and product training resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Managers to reinforce key behaviors through coaching frameworks, ongoing education, and reinforcement programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout of product launches, go-to-market initiatives, and sales methodology adoption (e.g., MEDDPICC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the administration and optimization of enablement tools including DemandBase, Mindtickle Gong, Outreach, LinkedIn Sales Navigator, and ZoomInfo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather feedback and track program impact, using ramp time, performance trends, and rep engagement to guide improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to align training efforts with broader revenue goals and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-start=\u0026quot;2169\u0026quot; data-end=\u0026quot;2203\u0026quot;\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in sales enablement, training, or a related field, ideally in a high-growth B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in sales or technical sales strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or enabling teams that sell into the Office of the CFO (e.g., finance, AR/AP, treasury, or accounting) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDPICC or similar sales methodologies; experience enabling or reinforcing them is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support onboarding and ongoing learning programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Sales Manager enablement, and ideally adjacent teams such as Pre-Sales or Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident communicator and facilitator with strong project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using Sales Tools such as Mindtickle, Gong, Outreach, LinkedIn Sales Navigator, and ZoomInfo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel to Nashville, TN for up to one week at a time on a monthly basis, as well as periodic travel for Sales Kickoff (SKO) and other business-related activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instructional design experience or coursework is a plus, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The expected base salary range for this position is $110,000 - $120,000 USD annually.\u0026lt;br data-start=\u0026quot;3329\u0026quot; data-end=\u0026quot;3332\u0026quot;\u0026gt;Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Get\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007415003,"name":"Sales","child_ids":[4007416003,4042812003,4007421003,4007418003,4161601003,4161602003,4007419003,4050803003],"parent_id":null}],"offices":[{"id":4004170003,"name":"United States","location":null,"child_ids":[4109543003,4003912003,4003914003],"parent_id":null}]}],"meta":{"total":16}}