{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/6381135","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2997247,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Sales","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Sales"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":6381135,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"558","title":"Account Executive, Public Sector","company_name":"Automattic Careers","first_published":"2024-11-07T09:29:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/?utm_source=adwords\u0026amp;amp;utm_medium=cpc\u0026amp;amp;keyword=wordpress%20vip\u0026amp;amp;creative=655740592947\u0026amp;amp;campaignid=20013986353\u0026amp;amp;adgroupid=151284858474\u0026amp;amp;matchtype=e\u0026amp;amp;device=c\u0026amp;amp;network=g\u0026amp;amp;gad=1\u0026amp;amp;gclid=Cj0KCQjw8NilBhDOARIsAHzpbLC6M_9KA-bYOPjv0w_QGTZ9bcU4BkhbYXcjgOCfds_-9IpDP2bGLmUaArDYEALw_wcB\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt; is the world’s leading enterprise content management platform. We help the world\u0026#39;s largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress. As one of the fastest-growing areas of Automattic, with recent FedRAMP certification, WordPress VIP (WPVIP) is expanding its reach into the public sector.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the role:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Your style is to listen and learn from prospects, positioning WordPress VIP as the best Content Management System for public sector organizations. You don’t sit and wait for leads to come to you. Instead, you research the market, identify opportunities within specific government agencies and public sector verticals, and design a sales strategy that is both high-touch and creative, thereby helping to create the best possible positioning to develop new business for WordPress VIP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You view government agencies and public sector organizations as critical parts of society, and you can see how WordPress VIP and Automattic can help them along their journeys. You pride yourself in establishing long-term relationships and doing what’s best for the customer. You enjoy telling stories, doing demos, giving “the pitch,” and are comfortable talking to CIOs, CTOs, and other high-level government officials.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Public Sector team is small and agile, requiring team members to be highly hands-on and versatile. You’ll work closely with SDRs and have full leverage of our Marketing teams to create compelling outreach and content, but you’ll also be generating your own leads alongside that. You should be ready to dive deep into the details, including writing and understanding complex paperwork and RFPs.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive significant revenue growth by securing new public sector clients and expanding existing government accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and nurture strategic relationships with high-level government officials that position our company as a critical technology partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully manage both transactional deals and large multimillion-dollar opportunities within the constraints of government procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategies to increase visibility and create opportunities within the public sector market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate sales forecasts and pipeline information, and drive strategic improvement of forecasting processes in the public sector market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute innovative, public sector-specific sales strategies that accelerate market penetration in government agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively engage in pipeline generation activities, including regular outbound prospecting to government organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the product offering by providing valuable customer insights to inform our solution roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate WordPress VIP’s brand and reputation in the government enterprise SaaS space through high-impact engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a high-performing sales culture by sharing best practices and mentoring team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review complex government paperwork, including RFPs, ensuring compliance and competitiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements:\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of enterprise software sales experience, preferably in SaaS or CMS-related technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of SaaS sales experience selling to State and Local Government agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to consistently meet or exceed sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of SaaS and enterprise software and IT landscapes. Content management systems experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and negotiation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in solutions-based selling and closing enterprise-level deals with government agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish and maintain long-term customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing and growing business within named accounts and verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with executive-level government prospects, negotiating terms, and reviewing contracts within public sector constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive knowledge of government procurement processes, contract vehicles, and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to identify and leverage appropriate procurement vehicles to create substantial market opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in writing, understanding, and responding to complex government paperwork and RFPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and ability to manage complex, lengthy sales cycles typical in government procurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with a drive to achieve revenue and growth targets, both individually and as part of the company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Remote (Washington DC and surrounding area)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $95,000-$160,000 USD, plus variable compensation\u0026lt;/strong\u0026gt; – Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt; compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307162,"name":"Account Executive","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/5867610","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2538214,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Sales","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Sales"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":5867610,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"355","title":"Account Executive, WordPress VIP","company_name":"Automattic Careers","first_published":"2024-09-02T12:23:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/?utm_source=adwords\u0026amp;amp;utm_medium=cpc\u0026amp;amp;keyword=wordpress%20vip\u0026amp;amp;creative=655740592947\u0026amp;amp;campaignid=20013986353\u0026amp;amp;adgroupid=151284858474\u0026amp;amp;matchtype=e\u0026amp;amp;device=c\u0026amp;amp;network=g\u0026amp;amp;gad=1\u0026amp;amp;gclid=Cj0KCQjw8NilBhDOARIsAHzpbLC6M_9KA-bYOPjv0w_QGTZ9bcU4BkhbYXcjgOCfds_-9IpDP2bGLmUaArDYEALw_wcB\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt; is the world’s leading enterprise content management platform. We help the world’s largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As one of the fastest growing areas of Automattic, VIP presents a unique opportunity for experienced Account Executives to help take us to the next level. We\u0026#39;re looking for AEs who are passionate about what WordPress can do for our existing customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your style is to listen and learn from prospects, positioning VIP as the best Content Management System for the Global 2000. You don’t sit and wait for leads to come to you. Instead, you research the market, identify opportunities within specific verticals, and design a sales strategy that is both high-touch and creative, thereby helping to create the best possible positioning to develop new business for WordPress and VIP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be closely working with SDRs as well as have full leverage of our Marketing teams to create compelling outreach and content, but you’ll be generating your own leads alongside that.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You view enterprise customers and their messages as important parts of the web, and you can see how WordPress VIP and Automattic can help them along their journeys. You pride yourself in establishing long-term relationships and doing what’s best for the customer. You enjoy telling stories, doing demos, and giving “the pitch,” and are comfortable talking to CMO’s and CTO’s.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive significant revenue growth by securing new enterprise clients and expanding existing accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and nurture strategic C-level relationships that position VIP as a critical business partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully manage both transactional deals and large multimillion-dollar opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate sales forecasts and pipeline information, and drive strategic improvement of forecasting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute innovative, vertical-specific sales strategies that accelerate market penetration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively engage in pipeline generation activities, including regular outbound prospecting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the product offering by providing valuable customer insights to inform the VIP roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate WordPress VIP\u0026#39;s brand and reputation in the enterprise CMS space through high-impact engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a high-performing sales culture by sharing best practices and mentoring team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of enterprise software sales experience, preferably in SaaS or CMS-related technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to consistently meet or exceed sales quotas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software, IT landscapes, and content management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and negotiation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in solutions-based selling and closing enterprise-level deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish and maintain long-term customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing and growing business within named accounts and verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with executive-level prospects, negotiating terms, and reviewing contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with a drive to achieve revenue and growth targets, both individually and as part of the company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role requires you to have a deep understanding of the technology and platforms that we run, and be able to communicate effectively with different stakeholders such as engineers and content creators. Moderate travel is required as well.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Remote (East Coast of United States/Canada)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $95,000-$160,000 USD, plus variable compensation\u0026lt;/strong\u0026gt; - Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt; compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307162,"name":"Account Executive","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7558576","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3344367,"location":{"name":"New York City"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Engineering","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Automattic","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Engineering"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Automattic"],"value_type":"multi_select"}],"id":7558576,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"648","title":"Applied AI Engineer","company_name":"Automattic Careers","first_published":"2026-01-24T07:10:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Location: Global (Remote or in-person in NYC)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About This Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;We’re\u0026lt;/a\u0026gt; looking for exceptional AI engineers who’ve shipped breakthrough products that millions actually use. The kind of people who don’t just integrate APIs, they build features users love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work with Automattic’s ecosystem, spanning \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://techcrunch.com/2025/06/12/automattic-acquires-relationship-manager-clay-to-add-an-identity-layer-to-online-tools/\u0026quot;\u0026gt;Mesh (formerly Clay)\u0026lt;/a\u0026gt;, and more. If you’re in NYC, you’ll collaborate in-person with our AI team. If you’re distributed, you’ll work the way Automattic has for 20 years: asynchronously, transparently, with a focus on impact over hours.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is about working on fascinating problems at scale with the backing of a profitable, mission-driven company. Whether you’re embedding with Other Bets teams, helping existing products leverage AI, or exploring new opportunities with our data and distribution, you’ll have the resources and reach to build things that matter to millions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Shape how AI transforms products used by hundreds of millions of people across the planet, from helping creators tell better stories to empowering merchants to compete effectively. You’ll tackle fascinating challenges across our entire ecosystem—with the backing of a profitable, mission-driven company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Whether you\u0026#39;re working in-person in NYC or distributed globally, you’ll have the autonomy to focus on high-impact work without the typical constraints of startups (fundraising pressure, runway anxiety) or large tech companies (bureaucracy, slow decision-making).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ship user-facing AI features across Automattic’s product ecosystem; from site building tools to ecommerce recommendations to messaging experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and iterate rapidly on AI-powered products that directly impact millions of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with PMs, designers, and engineers (in-person in NYC or distributed globally) in a fast-paced environment optimized for innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment and scale successful AI innovations from prototype to production across multiple products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed with teams to work on products such as \u0026lt;a href=\u0026quot;http://wordpress.com\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, WooCommerce, Jetpack, Mesh, Beeper, Pocket Casts, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with AI developments that unlock new user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll Thrive Here If You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have shipped AI features that users actually use. Production experience is valued over theoretical knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are exceptionally talented. You’re the person other great engineers want to work with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are strong across the stack OR deeply expert in your domain. We value both breadth and depth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move fast without breaking things. Prototype quickly while building for scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think product-first. You know great AI is invisible to users; it just makes their experience better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work well in distributed teams or love in-person collaboration if you’re NYC-based.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are drawn to working with other exceptional people rather than just seeking comfortable work environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Experience We Value\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Production experience with LLMs (APIs or custom implementations) at meaningful scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack development (we use PHP, TypeScript, and React, primarily).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building AI-powered user interfaces that perform well at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Machine learning fundamentals and staying current with rapid field developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of technical leadership or influence on high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developed consumer AI products that scaled to a significant numbers of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with WordPress, ecommerce,, or messaging platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open source contributions showing your thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous startup experience as a founder or early engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in NYC or willing to relocate (strong preference, but not required).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range:\u0026amp;nbsp;\u0026lt;strong\u0026gt;$70,000 to $170,000 USD\u0026lt;/strong\u0026gt;. Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307170,"name":"Code Wrangling","child_ids":[],"parent_id":null}],"offices":[{"id":243555,"name":"Architecture","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7585684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3353440,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Customer Success","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Customer Success"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":7585684,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"651","title":"Customer Success Engineer, VIP","company_name":"Automattic Careers","first_published":"2026-02-06T15:14:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt;, the enterprise division of \u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic\u0026lt;/a\u0026gt;, is the world\u0026#39;s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of \u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt;WordPress\u0026lt;/a\u0026gt; to the heart of the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, which include Meta, CNN, Salesforce, and hundreds more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will handle complex technical challenges, provide architectural guidance, and solve mission-critical problems with customer deployments and applications. You’ll work primarily through Zendesk tickets, while also participating in customer calls, to advance longer-term technical initiatives and build trusted customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions during high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About You\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are an engineer who thrives on solving real-world problems. You may have a background in full-stack development, enterprise support, or media technology, and you’re ready to apply your technical skills directly with a wide spectrum of interesting global customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You never stop learning. You have a willingness to rapidly learn new technologies, and are excited by the challenge of debugging complex, unfamiliar applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are curious and love to get to the root cause of an issue. You’re not satisfied with surface-level fixes and are driven to solve problems not once, but twice: fixing the immediate issue, and preventing it from happening again.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent written English and can effectively communicate technical concepts to customers and colleagues, sometimes under stressful circumstances. \u0026lt;a href=\u0026quot;https://automattic.com/creed/\u0026quot;\u0026gt;Communication is our oxygen\u0026lt;/a\u0026gt; and the basis of everything we do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like actively solving problems. You are excited by engaging regularly in deep, collaborative problem-solving, and motivated by what you learn along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are obsessed with helping others succeed, and love working directly with customers. Experience in an enterprise support environment is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Technical Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WordPress expertise\u0026lt;/strong\u0026gt; with a solid understanding of the underlying codebase, themes, plugins, block editor, e-commerce, WP-CLI, hooks and filters, imports, and other advanced WordPress concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proficient in reading, writing, and troubleshooting code \u0026lt;/strong\u0026gt;in multiple languages, including HTML, CSS, PHP, and JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understanding of web technologies\u0026lt;/strong\u0026gt; including REST APIs, HTTP, DNS, domain management, reverse proxy, and version control (primarily Git, also SVN).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with software engineering practices,\u0026lt;/strong\u0026gt; including coding standards, team coding practices, source control, build processes, testing methodologies, and cloud infrastructures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced understanding of scalability, performance, and security issues\u0026lt;/strong\u0026gt; in enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proficiency with monitoring and debugging tools\u0026lt;/strong\u0026gt; such as Kibana and New Relic.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;US-based position.\u0026lt;/strong\u0026gt; Candidates must be based in the United States and undergo background checks as required, and hold United States citizenship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent communication skills.\u0026lt;/strong\u0026gt; We’re a \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/Distributed_collaboration\u0026quot;\u0026gt;distributed team\u0026lt;/a\u0026gt;, so frequent and clear written communication is crucial. You must be able to explain complex technical issues in accessible ways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-motivated work ethic.\u0026lt;/strong\u0026gt; Self-starters who love taking initiative and seeing things through to completion do well on our teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced troubleshooting abilities.\u0026lt;/strong\u0026gt; You can take complex problems and break them down into manageable pieces with elegant solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in customer-facing roles\u0026lt;/strong\u0026gt; in an enterprise support environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What to Expect\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Your day-to-day work will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Providing high-quality technical support and consultation through Zendesk tickets and customer calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handling complex and urgent customer situations, including incident response and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing architectural guidance to customers on WordPress implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and updating internal and customer-facing documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to the continuous improvement of our platform, processes, and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $70,000-$150,000 USD.\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;\u0026amp;nbsp;compensation philosophy.\u0026lt;/a\u0026gt;\u0026amp;nbsp;To see a full list of benefits by country, consult our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":17495,"name":"Happiness Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/6894268","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3150047,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Sales","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WooCommerce","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Sales"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WooCommerce"],"value_type":"multi_select"}],"id":6894268,"updated_at":"2026-05-26T13:05:22-04:00","requisition_id":"600","title":"Director of Strategic Partnerships, WooCommerce","company_name":"Automattic Careers","first_published":"2026-04-13T08:51:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic\u0026lt;/a\u0026gt;—the global leader in publishing, messaging, and commerce software—is building the operating system for the open web. Our goal is to democratize publishing, messaging, and commerce so that anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or where they live in the world. With a strong commitment to open source, we have deep roots in WordPress, the platform that powers our business and 43% of the web.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In a fast-paced, complex market, we own a diverse set of assets, deploy numerous business models, and offer scalability from B2C to SMB and Enterprise customers. Our brands include ecommerce and fintech (WooCommerce), Enterprise SaaS (WordPress VIP), and infrastructure hosting, spanning customer segments that include SMB, online merchants, enterprise, government, and even consumer. In our incubator, we also support a broad set of new business start-ups that currently incorporate messaging, ads, and social media.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The co-founder of WordPress and CEO of Automattic, \u0026lt;a href=\u0026quot;https://ma.tt/\u0026quot;\u0026gt;Matt Mullenweg\u0026lt;/a\u0026gt;, is driving a growth and expansion strategy that is still in its early days, with a massive addressable market and exceptional upside. Today, we manage the internet properties for renowned organizations such as Salesforce, Porsche, Meta, Disney, and NASA. Over four million online stores run on \u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, which accounts for 34% of all online stores globally, and more than 1 billion people use our products each month. Automattic has established itself as a pivotal player in the digital landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a remote-based company with 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Unlike many companies, we are and will always be 100% remote (we call it \u0026lt;a href=\u0026quot;https://distributed.blog/\u0026quot;\u0026gt;distributed\u0026lt;/a\u0026gt;). This means that you can work from anywhere in the world, in any time zone, leveraging collaboration tools and asynchronous communication.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Automattic’s story would not be complete without mentioning our focus on mergers and acquisitions. Over the past 17 years, we’ve acquired 35 companies, including WooCommerce, \u0026lt;a href=\u0026quot;http://parse.ly\u0026quot;\u0026gt;Parse.ly\u0026lt;/a\u0026gt;, and most recently, \u0026lt;a href=\u0026quot;http://texts.com\u0026quot;\u0026gt;Texts.com\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;http://beeper.com\u0026quot;\u0026gt;Beeper.com\u0026lt;/a\u0026gt;, our multi-channel messaging plays. These acquisitions now represent some of Automattic’s largest business units and growth drivers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our company is backed by some of the world’s most respected investors, spanning mutual funds, venture capital, sovereign wealth, and strategics. These include \u0026lt;a href=\u0026quot;https://salesforceventures.com/\u0026quot;\u0026gt;Salesforce Ventures\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;http://insightpartners.com/\u0026quot;\u0026gt;Insight Venture Partners\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.iconiqcapital.com/\u0026quot;\u0026gt;ICONIQ Capital\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://trueventures.com/\u0026quot;\u0026gt;True Ventures\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.wellington.com/en\u0026quot;\u0026gt;Wellington Management\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.altaparkcapital.com/\u0026quot;\u0026gt;Alta Park Capital\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.schonfeld.com/\u0026quot;\u0026gt;Schonfeld\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.nytco.com/\u0026quot;\u0026gt;New York Times Company\u0026lt;/a\u0026gt;, and \u0026lt;a href=\u0026quot;https://www.tigerglobal.com/\u0026quot;\u0026gt;Tiger Global Management\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Board includes Sue Decker, who also serves on the boards of Berkshire Hathaway, Costco, and Vox Media, and Ann Dunwoody, the first female four-star general in the US Army, who also serves as a Trustee for Fidelity Investments. Automattic is profitable, generates positive cash flow, and aggressively invests in future growth. It’s a great place to build a career, learn, and contribute!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Built on WordPress, WooCommerce is the leading open-source commerce platform, powering over four million online stores and accounting for 34% of all online stores globally. WooCommerce enables anyone to easily create a physical or digital store, and sell anything from products, to subscriptions, to services, or virtually anything else, and reach customers around the world. As an open platform, WooCommerce is the most flexible, customizable ecommerce platform available, and we foster an ecosystem of developers and creators who build custom solutions, pushing the boundaries of what’s possible. We believe in democratizing commerce—and we are hard at work making WooCommerce available to as many people and businesses as possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic partnerships are a key growth engine for WooCommerce and one of the most impactful areas within Automattic. Our strategic partnerships are fundamental to enabling merchant success across every stage of their journey. We collaborate with best-in-class global technology partners across key categories to extend the power and flexibility of our platform. These include marketing and customer engagement tools like Klaviyo, Mailchimp, and Trustpilot; logistics and fulfillment providers like UPS, FedEx, and ShipStation; and advertising platforms like Google, Meta, TikTok, and Pinterest that help merchants acquire and grow their customer base. To simplify financial operations, we also integrate with leading payment solutions like Stripe, PayPal, and Square, as well as tax and accounting platforms such as QuickBooks, Xero, TaxJar, and Avalara. These partnerships are core to our open source approach, giving merchants the power to customize their stores with trusted, scalable solutions built for growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;WooCommerce is seeking a highly driven and strategic individual to join our Strategic Partnerships team. In this role, you’ll play a key part in identifying and developing high-impact partnerships that align with WooCommerce’s long-term vision. Your work will help drive revenue, broaden our ecosystem, and create meaningful value for our merchants and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support WooCommerce’s leadership in developing and implementing a comprehensive Partner Program that is competitive and attractive to partners, and aligned with market and business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify and assess strategic partnerships that increase the adoption of Woo, generate revenue, and strengthen our product offering.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Negotiate comprehensive agreements across multiple categories with potential partners and renewals/expansions for existing partners.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Establish, nurture, and mature relationships with existing and new key partners (Fortune 100 companies) to drive mutual growth and success.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Monitor and optimize program performance, using analytics to identify trends, opportunities, and risks within the partner ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Design processes that enable the team to scale, from standardizing common deals to implementing reporting on metrics that track the progress against our goals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;8+ years of experience in strategic partnerships, business development, or related roles within the ecommerce, SaaS, or fintech sectors.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience in consumer, SMB, and mid-market business models, preferably with knowledge of advertising, social media, ecommerce, analytics, and Martech stacks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working cross-functionally with legal, engineering, and marketing teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven track record of building and scaling partnerships that drive revenue and customer value.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong negotiation skills and experience managing complex partnership agreements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfortable with ambiguity, open to feedback, and willing to challenge conventions while taking thoughtful risks. \u0026quot;Embraces collaboration, challenges the status quo, takes calculated risks, and adapts well to ambiguity, with a strong receptiveness to feedback.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with mergers, acquisitions, and investments is beneficial.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $105,000 - $215,000 USD.\u0026amp;nbsp; \u0026lt;/strong\u0026gt;Please note, we\u0026#39;re only hiring in North America for this position.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;\u0026amp;nbsp;compensation philosophy.\u0026lt;/a\u0026gt;\u0026amp;nbsp;To see a full list of benefits by country, consult our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307186,"name":"Partnerships Manager","child_ids":[],"parent_id":null}],"offices":[{"id":85301,"name":"Finance Group","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7487705","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3322237,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":null,"value_type":"long_text"},{"id":32904649,"name":"Team","value":null,"value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Other"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Automattic"],"value_type":"multi_select"}],"id":7487705,"updated_at":"2026-06-04T06:43:26-04:00","requisition_id":"638","title":"Executive Assistant to CEO","company_name":"Automattic Careers","first_published":"2026-01-06T11:29:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This isn’t your typical EA…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you energized by chaos—yet quietly love bringing order to it? Do you spot what’s about to break before anyone else, and fix it—without being asked? Are you a behind-the-scenes operator who leaves your ego at the door, rolls up your sleeves, and finds reward in making others shine?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If so, you might be the next Wrangler for \u0026lt;a href=\u0026quot;https://ma.tt/\u0026quot;\u0026gt;Matt Mullenweg\u0026lt;/a\u0026gt;, founder of \u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic\u0026lt;/a\u0026gt; (the folks behind \u0026lt;a href=\u0026quot;http://wordpress.com\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://woocommerce.com/about/\u0026quot;\u0026gt;Woo\u0026lt;/a\u0026gt;, and more).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wait, what’s a Wrangler?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’re not just assisting. Wranglers are Matt’s force multipliers: a tight-knit, two-person (soon three) team who quarterback priorities, intercept chaos, and make the impossible look effortless. You’ll help Matt—and Automattic—move at lightspeed, smoothing logistics, triaging demands, and solving problems nobody else even sees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Really Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Matt and the Wranglers team as a trusted, behind-the-scenes operator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage priorities, block distractions, and quietly make things run seamlessly—calendars, communications, last-minute travel, meetings, and project logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the unexpected: anticipate needs, handle urgent issues, and exercise judgment under pressure and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface with high-profile partners, board members, and execs worldwide—always with professionalism and discretion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go deep on research, prep, and follow-up for meetings—filling gaps before anyone even notices they exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot inefficiencies and invent better ways—whether refining workflows, improvizing travel hacks, or organizing information in a cleaner system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and challenge the team, offering and receiving candor, humor, and practical support daily.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who Thrives Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scrappy and resourceful\u0026lt;/strong\u0026gt;: You’ve supported high-caliber execs in ambiguous, ever-changing organizations (startups, tech, remote environments a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Radically humble\u0026lt;/strong\u0026gt;: Ego-free, unflappable, and as happy in the background as you are at the center of the action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Extreme ownership\u0026lt;/strong\u0026gt;: If it needs to be done, you do it—no matter how big or small.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ultra-reliable\u0026lt;/strong\u0026gt;: Your word is gold; when you’re on it, it’s handled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curious and quick\u0026lt;/strong\u0026gt;: You have an insatiable appetite for learning—especially about how new technologies, such as AI, can enhance your team’s effectiveness. You experiment, tinker, and share new discoveries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Worldly\u0026lt;/strong\u0026gt;: Comfortable collaborating globally, working irregular hours, and with people from diverse backgrounds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emotionally acute\u0026lt;/strong\u0026gt;: You read the room, deliver news sensitively, and can spot stress (and bring perspective) before it derails anyone.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What This Isn’t\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Not for clock-punchers or ladder-climbers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Not a backstage pass to personal brand-building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Not for those seeking a rigid structure or a mandated task list.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-first, global\u0026lt;/strong\u0026gt;: Work from anywhere with Wi-Fi, but our ideal candidate is based in or works comfortably with West Coast US or APAC time zones to best support the team’s needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexibility is key: \u0026lt;/strong\u0026gt;sometimes random hours—Matt is always moving!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-class benefits\u0026lt;/strong\u0026gt;: Open vacation, parental leave, wellness support, sabbaticals, and true work-life flexibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are currently prioritizing candidates in the PST timezone. (UTC-8)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Automattic is committed to diversity, equity, and inclusion. We thrive on differences and welcome all applications, regardless of your location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $95,000 - 195,000 USD.\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307175,"name":"Executive Assistant","child_ids":[],"parent_id":null}],"offices":[{"id":297537,"name":"Product Maisons","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/5862239","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":576226,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Engineering","value_type":"long_text"},{"id":32904649,"name":"Team","value":null,"value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Engineering"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":null,"value_type":"multi_select"}],"id":5862239,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"33","title":"Experienced Software Engineer","company_name":"Automattic Careers","first_published":"2024-09-01T15:18:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;WordPress doesn’t try to keep its users inside walled gardens, a rare thing in a world that is dangerously moving away from the open web. Instead, WordPress gives them the freedom to build a business website, an online store, or a personal blog – the way they like it. Big sites or small, using the community-run \u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt;open source project\u0026lt;/a\u0026gt; or Automattic’s \u0026lt;a href=\u0026quot;https://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, vanilla or customized with hundreds of plugins, WordPress users always get to own and control their data, their expression, and their freedom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re always looking for talented and experienced engineers worldwide, excited to help Automattic’s product ecosystem, and join our mission to make the web a better place.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What have we worked on recently?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI is at the heart of many \u0026lt;a href=\u0026quot;https://wordpress.com/ai-website-builder/\u0026quot;\u0026gt;new product developments\u0026lt;/a\u0026gt; and powers a lot of our day-to-day development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt; is the most popular and most flexible e-commerce platform on the web. We\u0026#39;re working tirelessly on giving you all the control, while keeping the platform fast and stable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://wordpress.org/gutenberg/\u0026quot;\u0026gt;Gutenberg\u0026lt;/a\u0026gt; is a new block-level editor for WordPress with clean abstractions for users, too, not just developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.tumblr.com\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt; is a microblogging social network where users create, share, and follow what they love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To view more of our recent work, check out our longer product list on \u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic.com\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How do we work?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re \u0026lt;a href=\u0026quot;https://automattic.com/creed/help-a-colleague/\u0026quot;\u0026gt;kind to each other\u0026lt;/a\u0026gt; and our users – we build a positive, supportive, and inclusive culture of cohesive teams focused on building useful products for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We work as a global and distributed workforce resulting in a unique way of working built around \u0026lt;a href=\u0026quot;https://automattic.com/creed\u0026quot;\u0026gt;our creed\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer flexible work arrangements allowing our team members to work when they feel best.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We open-source! We’re cool with \u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;open-sourcing\u0026lt;/a\u0026gt; everything except passwords, or secret keys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We ship often, \u0026lt;a href=\u0026quot;https://automattic.com/about/\u0026quot;\u0026gt;deploying many\u0026lt;/a\u0026gt; times daily with the help of peer code review, continuous integration, and our global workforce in over 70 countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We welcome collaboration, and you can be involved in any discussion across our many communication channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We encourage you to learn and develop and we support you with what you need – covering expenses, easy internal mobility, coaching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enough about us, let‘s talk more about you. Working at Automattic might be a good fit if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You care and often obsess over the quality and the details of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debugging any problem is a fun challenge and not a chore.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding the layers of abstraction below and above your work isn\u0026#39;t something extra, but how you operate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have production experience with several programming languages, frameworks, and paradigms. We mostly use PHP and JavaScript at Automattic, we expect you to be comfortable with the idea of becoming an expert in these languages, even if being one isn\u0026#39;t a requirement to apply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In your mind abstraction is associated as much with cost as it is with value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience working at scale – it can be on the backend and performance side, or via the complexity of interacting with a multi-million diverse userbase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are open and able to travel 3-4 weeks per year to meet up with your teammates in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;These are exciting times at Automattic and you’ll have a unique opportunity to shape the future of our products. Join us! We look forward to hearing from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Curious who works in engineering at Automattic? \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?list=PLQFhxUeNFfdLVtK-tsuAZbDa4a-LqFZlx\u0026amp;amp;v=jyhYkuuzL_0\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Meet our Code Wranglers\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; – Brandon, Jeremy, Mark, Jennifer, Roy and Kat!\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We know applying to jobs can be stressful and we want to ease the stress by giving clear expectations upfront about our process. We’ve outlined\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;everything you need to know here\u0026lt;/a\u0026gt; including all of the steps in the process as well as how we approach hiring.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that we are paying extra attention to your answers to the questions in the application form. They are a significant part of the hiring process, and we will review them just like we would review any other step of the hiring process. We’re always iterating so if you happen to join us in the process, please feel free to offer feedback on what else we can include there!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $70,000-$170,000 USD. \u0026lt;/strong\u0026gt;Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;border: none;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307170,"name":"Code Wrangling","child_ids":[],"parent_id":null}],"offices":[{"id":243555,"name":"Architecture","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/6216089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2904498,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"1.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Customer Success","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress.com, WooCommerce","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Customer Success"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WooCommerce","WordPress.com"],"value_type":"multi_select"}],"id":6216089,"updated_at":"2026-05-07T14:16:52-04:00","requisition_id":"501","title":"Happiness Engineer – Customer Support \u0026 Success","company_name":"Automattic Careers","first_published":"2024-08-30T09:49:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At Automattic, our Happiness Engineers are the creators and protectors of the customer experience. We take this seriously – every Automattic employee, regardless of role, spends their first two weeks in support and does a one-week rotation annually.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Happiness Engineers introduce our customers to the possibilities of the open web. We teach, instruct, and solve technical problems so that our customers can achieve their publishing and commerce goals. We also advocate for our customers internally, to help build better tools and products to serve their ever-changing needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can read more about Automattic’s company values\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/creed/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Happiness Engineer (“HE”), you\u0026#39;ll spend around six self-scheduled hours per day helping customers via email and live chat, with constant peer support through Slack. We\u0026#39;re fully remote but communicate heavily – expect continuous interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent flex days off during the week). This is a snapshot of what the work looks like today, but customer service needs and norms are constantly evolving, and our daily work evolves with it, so your week might look quite different six months from now. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond customer support, you\u0026#39;ll help elevate our entire customer experience by identifying problems before they arise, finding efficiency improvements, and piloting new services like onboarding calls. We want people who thrive on change and jump at new initiatives, plus those who love mentoring peers and making everyone around them better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ideal hire has built a career in customer service and is genuinely motivated by having meaningful, substantive conversations with customers every single day. We’re looking for ambitious, motivated people who want to create a world-class experience every time our customers use our products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Career Growth as a Happiness Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We view support as a long-term career, not a stepping stone. Some of our most valued HEs have been here for a decade or more. We also strongly believe in growing and challenging our employees, and we promote internally for leadership (including senior leadership). In addition to leadership, Happiness work spans a broad range of functions, and new teams and roles are being introduced on a regular basis. In this role, you’ll have many opportunities to build new skillsets and to work on new initiatives with product, marketing, talent, data, and more. Our Happiness Engineers have transitioned to roles in every possible capacity, both within Happiness and all across Automattic.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WordPress and/or WooCommerce experience\u0026lt;/strong\u0026gt; - While you don’t need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites. Be specific about your background in your application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer support experience\u0026lt;/strong\u0026gt; - You\u0026#39;ve worked in technical support, customer experience, or customer success, ideally with high-volume end users, and loved it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initiative and impact\u0026lt;/strong\u0026gt; - You\u0026#39;ve gone beyond daily tasks to improve things at your company, with measurable results. Boosted retention? Created efficient solutions? Delivered strategic insights? Tell us.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional communication\u0026lt;/strong\u0026gt; - You build trust with developers, agencies, enterprise clients, and non-technical users alike. \u0026lt;strong\u0026gt;Fluent English is required\u0026lt;/strong\u0026gt; (multilingual is a bonus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-starter mentality\u0026lt;/strong\u0026gt; - You\u0026#39;re independent, you never miss deadlines, and you thrive in a high-autonomy environment. You learn on the job and manage your workload without heavy oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unique expertise\u0026lt;/strong\u0026gt; - Whether you\u0026#39;re a deeply technical troubleshooter, eCommerce expert, experienced leader, or operational genius, tell us how your background makes you perfect for this role. We value diverse experiences!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency\u0026lt;/strong\u0026gt; - You actively use AI tools to do better work, not just as a search engine. You\u0026#39;ve moved beyond prompting into building workflows, automations, or tools that create real value — for yourself or others. Whether you\u0026#39;ve shipped a Claude Code project, designed team-level processes around AI, or done something in between, you understand that AI is changing how we work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $40,000-$68,000 USD - \u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Please note that salary ranges are global, regardless of location, and we pay in local currency. \u0026lt;/em\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our\u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt; Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt; How We Hire\u0026lt;/a\u0026gt; and\u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt; What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":17495,"name":"Happiness Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":297535,"name":"Happiness","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7649897","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369820,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Sales","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Pressable","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Sales"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Pressable"],"value_type":"multi_select"}],"id":7649897,"updated_at":"2026-06-09T13:11:10-04:00","requisition_id":"656","title":"Junior Account Executive, Pressable","company_name":"Automattic Careers","first_published":"2026-02-25T13:17:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://pressable.com/\u0026quot;\u0026gt;Pressable\u0026lt;/a\u0026gt; (“WordPress hosting that means business”) seeks an experienced, motivated, and empathetic professional with the expertise to help us meet or exceed aggressive growth goals for our superb WordPress hosting company,part of the \u0026lt;a href=\u0026quot;https://automattic.com/about/\u0026quot;\u0026gt;Automattic family\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a motivated and detail-oriented Junior Account Executive (JAE) to join our sales team. This role is essential in driving the early stages of the sales process by handling inbound leads, answering questions from prospects, creating interest in our product, and setting up meetings for senior members of the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role is designed to leverage AI tools to improve speed, quality, and consistency across prospect research, discovery preparation, follow-ups, and internal documentation, while keeping human judgment and relationship-building at the center of the sales process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a JAE, you will play a crucial role in building relationships with potential customers by understanding their needs, introducing them to our WordPress hosting solutions, and moving them through the sales funnel. You’ll be the first point of contact for many prospects, ensuring they have a positive experience with Pressable from the start.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll report to the Head of Sales \u0026amp;amp; Enablement and work closely with our senior sales team to ensure seamless lead handoffs and smooth onboarding experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Inbound Lead Qualification: Manage inbound leads by responding to inquiries, identifying potential opportunities, and qualifying prospects based on their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect Engagement: Create interest and excitement around Pressable’s WordPress hosting solutions through initial discovery calls, emails, and chats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meeting Scheduling: Set up and schedule meetings for senior sales team members to further engage qualified leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product Education: Educate prospects about Pressable’s features and benefits, ensuring they understand the value of our solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM Management: Track interactions with prospects, manage lead data, and update records in our CRM to ensure accurate information and follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Work closely with the senior sales team to ensure smooth handoffs for qualified leads and help drive deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Learning: Stay up to date with Pressable’s product offerings, industry trends, and evolving best practices for AI-enabled sales execution and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Assisted Sales Execution: Use AI tools to support prospect research, call preparation, follow-up drafting, and deal summarization, ensuring high-quality and timely customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Signal \u0026amp;amp; Insight Capture: Leverage call transcripts, summaries, and AI-generated insights to identify customer needs, objections, and next steps, and reflect those clearly in the CRM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feedback Loop Participation: Contribute structured feedback surfaced through AI tools (e.g., call analysis, objection trends) to improve sales playbooks, enablement, and product feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own monthly qualified meeting and pipeline generation targets, consistently hitting or exceeding defined conversion and activity benchmarks.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with prospects and qualify leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-Focused: A passion for understanding customer needs and offering solutions to help solve their challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-Motivated: Ability to work independently and manage multiple conversations and tasks at once, ensuring timely follow-ups and outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity \u0026amp;amp; Learning Mindset: A desire to learn about Pressable’s product, the managed WordPress hosting industry, and sales techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM Experience: Familiarity with CRM tools (like Salesforce, HubSpot, etc.) and the ability to manage leads efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort Using AI Tools: Experience using AI tools to support research, writing, summarization, or workflow efficiency in a professional setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Judgment with Automation: Ability to use AI outputs critically, knowing when to rely on them and when human judgment is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability: Flexibility to thrive in a fast-paced and evolving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and engage target accounts aligned with Pressable’s ICP through outbound email, LinkedIn, and phone outreach, leveraging AI for research and personalization at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience in a BDR/JDR or similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with WordPress and managed hosting services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of generating leads and setting up successful sales conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a part of our fully distributed team, you can live anywhere in the world. Effectiveness in this role will mean occasionally shifting hours across weekends and odd hours to best coordinate with our global team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Perks \u0026amp;amp; Benefits of Joining Pressable!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Matching 401(k) for US-based staff\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life and Disability Insurance for US-based staff (100% Paid Life, \u0026amp;amp; LTD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home with home office setup and coworking allowances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy (no set number of days per year)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardware and software, books or conferences that promote continued learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Remote (We are prioritizing candidates that are located in North America.)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: \u0026lt;/strong\u0026gt;$50,000 - $65,000 USD, plus 20% variable compensation. \u0026lt;em\u0026gt;Please note that whilst salary ranges are presented here in USD, we will pay in local currency.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to help make the web a better place. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together! \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307166,"name":"Business Development Representative","child_ids":[],"parent_id":null}],"offices":[{"id":245404,"name":"Pressable","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7796540","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3408700,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Product","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Automattic","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Product"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Automattic"],"value_type":"multi_select"}],"id":7796540,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"666","title":"Product Manager, Growth \u0026 Analytics, Beeper","company_name":"Automattic Careers","first_published":"2026-04-17T09:51:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We’re looking for a Product Manager, Growth \u0026amp;amp; Analytics to join the \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt; team. You’ll own product execution for our growth initiatives, working directly with Beeper’s leadership team to figure out what makes users stick, what blocks them, and what makes them pay … and then do something about it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your instinct is to scope before you build, measure after you ship, and make sure every product has a clear answer at the end. You’re not the kind of PM who waits for someone else to pull the data. You write your own SQL, build your own dashboards, and use what you find to make better decisions. That analytical depth is what sets you apart.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product process for growth. Specs, user stories, success criteria, experiment tracking: you keep it tight so engineering isn’t guessing at scope and leadership isn’t guessing at outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run experiments end-to-end. Hypothesis, spec, instrumentation, launch, results. You close the loop every time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the dashboards leadership relies on. Activation, retention, conversion, engagement: the numbers the team checks every week come from you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate when metrics move. When activation drops or retention shifts, you’re the person who figures out why and what to do about it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineering and support to validate problems and confirm whether what we shipped actually worked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep product documentation current. Feature specs, release notes, internal reference docs: the stuff that keeps a distributed team aligned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You’ll do well in this role if you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have four to six years in product management, growth, or a closely related role where you owned product execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong SQL skills (CTEs, window functions, cohort analysis, funnel queries). This is a hard requirement, not a nice-to-have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with a cloud data warehouse and can build dashboards and recurring queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can write a spec that engineering builds against and a data summary that leadership makes decisions with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have run experiments and know the difference between shipping a feature and learning something.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;It will help if you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have experience with experiment design and A/B testing frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have worked on a messaging, social, or consumer product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are familiar with subscription or freemium business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand basic statistical methods enough to know when a result is meaningful and when you’re fooling yourself with correlation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable working with imperfect data when instrumentation isn’t clean.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus points if you’ve worked on a distributed team or at a startup where you had to be scrappy and self-directed. For this role, overlap with North American time zones (Eastern preferred) is important, so you can work closely with the leadership team. This is a mid-level IC role with high-ownership expectations: the leadership team will rely on your work to know whether our strategy is working.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $120,000-$190,000 USD.\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our \u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307187,"name":"Product Manager","child_ids":[],"parent_id":null}],"offices":[{"id":245397,"name":"Beeper Division","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7946400","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451334,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Marketing","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Marketing"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":7946400,"updated_at":"2026-05-25T13:46:38-04:00","requisition_id":"676","title":"Senior Content Marketing Strategist","company_name":"Automattic Careers","first_published":"2026-05-22T18:28:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/?utm_source=adwords\u0026amp;amp;utm_medium=cpc\u0026amp;amp;keyword=wordpress%20vip\u0026amp;amp;creative=655740592947\u0026amp;amp;campaignid=20013986353\u0026amp;amp;adgroupid=151284858474\u0026amp;amp;matchtype=e\u0026amp;amp;device=c\u0026amp;amp;network=g\u0026amp;amp;gad=1\u0026amp;amp;gclid=Cj0KCQjw8NilBhDOARIsAHzpbLC6M_9KA-bYOPjv0w_QGTZ9bcU4BkhbYXcjgOCfds_-9IpDP2bGLmUaArDYEALw_wcB\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt; is the world’s leading enterprise content management platform. We help the world’s leading companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Senior Content Marketing Strategist at WordPress VIP owns how content earns brand authority, accelerates pipeline, and defines our POV on the future of the web. You decide what content we make and when, you ship original research that lands category claims, and you own the visibility game on search and AI-driven discovery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are three surfaces to this seat:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The plan\u0026lt;/strong\u0026gt;: what content we make, when we ship, and how it ladders to business priorities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The originals\u0026lt;/strong\u0026gt;: substantive research reports anchored in proprietary data that define where the enterprise web is going next.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The visibility\u0026lt;/strong\u0026gt;: the SEO and AIO strategy that puts WordPress VIP in front of buyers when they’re looking, whether that’s traditional search or LLM-driven discovery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is in your daily practice—not a tool you’ve heard of, a way you work. You build the agents and workflows that take volume work off your plate so you spend your time on judgment, taste, and the calls only a human should make. You operate alongside contractor partners across SEO, copywriting, and PR-content coordination, and you decide what stays human and what moves to agents as the team’s tooling matures.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The content strategy. \u0026lt;/strong\u0026gt;Translate business priorities into a content plan that spans the buyer journey, from category POV to bottom-funnel enablement. Run intake from PMM, Sales, and IMM partners; prioritize what makes the calendar and what gets cut. The editorial calendar is yours—ambiguity about what’s next on the team’s plate ends with you. Production happens with your teammates/agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Original research and POV reports. \u0026lt;/strong\u0026gt;Ship research reports every quarter, each anchored in proprietary data and a take worth defending. Design the research, run the analysis, write the narrative. Source the data from VIP customer interviews, owned-platform performance, and commissioned audience surveys. The goal is that every report earns citations and creates a drumbeat of research-backed thinking that compounds brand authority over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SEO and AIO. \u0026lt;/strong\u0026gt;Set strategy for how we win on traditional search and LLM-driven discovery—ChatGPT, Claude, Perplexity, AI Overviews. Identify must-win queries, build the playbook for earning citation and traffic, and close the loop on what’s working. Brief SEO contractor partners on execution; own the on-page strategy and the call on where to invest next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Brand voice and editorial standards. \u0026lt;/strong\u0026gt;Author and maintain the brand voice and usefulness/nerdiness rubric that every piece of content runs against—your work and the team’s. Evolve it as the brand evolves; audit drifts back into the standard rather than letting them accumulate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Performance and pipeline contribution. \u0026lt;/strong\u0026gt;Own the team’s read on its own performance—blog rankings and sessions, GTM campaign LP and email performance, tentpole engagement and afterlife. Make the refresh/retire calls, lead post-campaign retros with IMM partners, and close the loop on what actually drove pipeline. The team’s narrative about whether content is working comes from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reactive activations. \u0026lt;/strong\u0026gt;Spot the moments worth jumping on—competitor news, industry milestones, NASA-style cultural openings—and drive a fast play with the agent stack.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Case studies. \u0026lt;/strong\u0026gt;Own the customer-stories engine end-to-end: intake from customer-facing teams, candidate pipeline, customer relationship coordination, interview prep, video shoots (remote or on-site with a crew), the written piece itself, and editorial direction across both written and video assets. Agents do the heavy lift on draft generation from transcripts; your editorial pass, and customer judgment based on campaigns and themes, make the stories land.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership. \u0026lt;/strong\u0026gt;Be the content team’s primary interface with Demand Gen (campaign briefs, positioning), Sales (case study selection, talk track input), Customer Marketing (advocacy), Paid (campaign assets), and PR/comms (tentpole launches, reactive moments). The job is to make our collective work travel further, not just publish your own.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Contractor and team operations. \u0026lt;/strong\u0026gt;Manage the team’s contractor partners across SEO, copywriting, and PR-content coordination. Make the call on what stays contracted, what comes in-house, and what moves to AI agents as the tooling matures. Set the quality and velocity bar; hold the team to it.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you’ll measure success\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You’ll define targets with us, report on them holistically, and tell us when something needs to shift.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On reach and authority: branded search clicks growth, AI citation tracking on priority queries, share of voice in priority verticals, ranking on must-win non-branded queries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On pipeline impact: content’s influenced SAO contribution, organic discovery pipeline, campaign-level ROI from content assets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On audience and brand: report citation and pickup, audience growth, repeat consumption, returning visitor trend.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Editorial conviction. \u0026lt;/strong\u0026gt;You can pick the right content bets out of a pile of competing demands and defend them. You have a POV on what enterprise content should look like and you’ve shipped it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Original research instinct. \u0026lt;/strong\u0026gt;You can spot a story in a dataset and design the research that produces it. You’ve shipped reports that mattered—not survey-and-summarize, but proprietary work that built brand authority and got cited.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic chops.\u0026lt;/strong\u0026gt; You translate business strategy into content plans without losing nuance in either direction. You’re fluent in B2B funnels and comfortable in executive-level conversations about brand, audience, and pipeline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI fluency. \u0026lt;/strong\u0026gt;You actively use AI in your daily work. You’ve built or implemented agents and workflows that take volume work off your plate. In your interview, you’ll show us specifically how: what you’ve built, what you use daily, what you’re trying next. \u0026lt;em\u0026gt;This is a must\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Measurement conviction. \u0026lt;/strong\u0026gt;You don’t wait to be told what to track. You bring a strong POV on what should be measured for content at this stage of the brand, and you can read your own dashboards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional credibility. \u0026lt;/strong\u0026gt;You’re the kind of content lead PMM, Sales, and Paid actually want to work with, because you understand their work, bring concrete asks, and close the loop.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BONUS: Market expertise. \u0026lt;/strong\u0026gt;Experience in B2B marketing to CMOs, CTOs, or CIOs in media, public sector, and the enterprise (fintech, manufacturing, B2B SaaS).\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you operate\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bias toward leverage. The agent stack and your contractor roster are how you scale yourself; your time is for judgment, not volume work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equally at home in strategy and execution. You can run a quarterly content plan with leadership and you can write the brief for a case study.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator across the function. You partner with PR/comms on launches, PMM on positioning and campaigns, Sales on case studies and talk tracks, Customer Marketing on advocacy, and Paid on campaign assets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in B2B SaaS content marketing, ideally enterprise SaaS or technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving original research reports—multiple shipped, with measurable impact on brand authority and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;First-class writing and editing ability; you can distill complex subjects clearly for a sophisticated enterprise audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI fluency—you use AI agents and LLM tools daily and can show specific examples of how you’ve built or implemented them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong measurement conviction—you can name the right metrics for content at this stage and report on them holistically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience marketing to CMOs, CTOs, or CIOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GA4, Looker Studio, SEMRush, Ahrefs, Salesforce, HubSpot, and Parse.ly for pipeline and attribution reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading content strategy in a contractor-heavy or hybrid in-house/contractor model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent professional experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At this time, we’re only considering candidates based in North America.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $130,000 - $180,000 USD. \u0026lt;/strong\u0026gt;\u0026amp;nbsp;Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307179,"name":"Growth Marketer","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7946386","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451328,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Marketing","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Marketing"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":7946386,"updated_at":"2026-05-26T12:59:27-04:00","requisition_id":"675","title":"Senior Integrated Marketing Strategist","company_name":"Automattic Careers","first_published":"2026-05-22T11:47:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/?utm_source=adwords\u0026amp;amp;utm_medium=cpc\u0026amp;amp;keyword=wordpress%20vip\u0026amp;amp;creative=655740592947\u0026amp;amp;campaignid=20013986353\u0026amp;amp;adgroupid=151284858474\u0026amp;amp;matchtype=e\u0026amp;amp;device=c\u0026amp;amp;network=g\u0026amp;amp;gad=1\u0026amp;amp;gclid=Cj0KCQjw8NilBhDOARIsAHzpbLC6M_9KA-bYOPjv0w_QGTZ9bcU4BkhbYXcjgOCfds_-9IpDP2bGLmUaArDYEALw_wcB\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt; is the world’s leading enterprise content management platform. We help the world’s leading companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Integrated Marketing Strategist at WordPress VIP, you bring deep functional craft in paid and lifecycle marketing, and run integrated programs end-to-end across our priority industries: Media, Public Sector, Manufacturing \u0026amp;amp; Industrial, Technology, and BFSI (Banking, Financial Services and Insurance).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your craft anchor is paid and lifecycle. Your deployment is flexible: some sprints you go deep on one industry where the business has a concentrated bet, others you run programs spanning three or four. You draw on a shared Intelligence Layer (Product Marketing, AI agents, customer insight) for industry depth on demand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’re one of three Strategists on a small, senior team, with each bringing deep craft in a different specialization. You’re T-shaped, AI-fluent, and genuinely strong with data. You bring serious depth in paid and lifecycle (acquisition, nurture, retention, expansion) and credible breadth across the rest of the integrated motion. You read a pipeline report, interrogate it, and decide what to do differently. You work with AI agents the way other marketers work with juniors: brief them, review the output, ship what’s good, retrain what isn’t.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What you own\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Your craft anchor: Paid and Lifecycle: \u0026lt;/strong\u0026gt;You lead the team\u0026#39;s craft depth in paid acquisition (channel strategy, audience design, creative testing, attribution) and lifecycle (nurture, retention, expansion, reactivation). You raise the bar across the team’s work, not just inside your programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrated programs, end-to-end: \u0026lt;/strong\u0026gt;Always-on integrated programs that build pipeline across our priority industries. You connect brand, content, digital, partner, events, and lifecycle into coherent plays, owning each from strategy through ship and iterate. You design from the buyer back: who we’re reaching, what will move them, how we’ll know it worked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Opportunity-led plays: \u0026lt;/strong\u0026gt;You spot and respond to revenue opportunities as they emerge: a major industry moment, an inbound surge, a competitive shift, a partner play. The Pipeline Council surfaces signals weekly; you mobilize with the right mix of channels and assets. Some sprints you anchor on one industry, while others you run programs spanning three or four. You flex without losing the thread.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Working the intelligence layer: \u0026lt;/strong\u0026gt;You pull industry depth from the layer rather than building it yourself, drawing on the vertical packs PMM produces and the agentic workflows that underpin each industry. You shape the layer by feeding back what you need: intelligence is only useful if the team using it makes it better. You use AI agents in your day-to-day workflow. Agents do the volume work; you do the judgment work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-team operating: \u0026lt;/strong\u0026gt;You work as part of a team of three peer Strategists plus Partner Marketing and Experiential. You split work by program, not territory, and cover for each other. You partner closely with Brand \u0026amp;amp; Growth on shared programs, with KPIs agreed-to and prioritized each sprint at the program level. You feed intelligence into Sales and CS so the work compounds across the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What you bring\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Craft\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong B2B enterprise marketing experience, ideally enterprise SaaS or technology. You will have run programs that moved pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep specialization in paid media and lifecycle marketing. You have owned channels at scale, made data-driven optimization decisions, and built lifecycle programs that move retention and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Credible breadth across the rest of the integrated motion: content, digital, events, partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable moving between strategy and execution. You can write the brief and ship the campaign.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI fluency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You actively use AI tools in your work today. Not as a novelty, but as infrastructure. You have a point of view on what AI does well, what it doesn’t, and where the human still earns the call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re comfortable briefing agents, reviewing outputs critically, and iterating prompts and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You see AI as a leverage multiplier for senior marketers, not a threat to the craft.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data fluency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read dashboards before meetings, not after. You can pull your own data, build your own views, and ask sharper follow-up questions than the report shows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You make decisions from data without being paralysed by it. You know when the data is good enough to move and when it’s not.You can tell the story behind the numbers in a way leadership will act on. What worked. What didn’t. What to do next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you operate\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and re-prioritization. The model is built to flex: you flex with it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator. The team only works if peers genuinely partner, share, and trust each other.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias to ship. Programs in market beat programs in planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious about the industries you’ll work across. You don’t need to be a Media or BFSI expert on day one, but you need the appetite to get smart fast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong B2B enterprise marketing experience, ideally enterprise SaaS or technology. Track record of running integrated programs that move pipeline and revenue, not just produce activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep specialization in paid media and lifecycle marketing. You’ve owned paid channels at scale and built lifecycle programs that meaningfully shifted retention or expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Credible breadth across the rest of the integrated motion: content, digital, events, partner, ABM. You can run a multi-channel program even if a particular channel isn’t your craft anchor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI fluency. You use AI agents and LLM-based tools as part of your day-to-day workflow, have a clear point of view on what they do well and what they don’t, and can brief, review, and iterate on agent outputs at a senior level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data fluency. Comfortable pulling your own data, building your own views, interrogating dashboards, and making sharp calls from imperfect inputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in environments that prioritize speed and re-prioritization over fixed annual plans. You’re comfortable with sprint cadences and shifting scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate cross-functionally with Sales, Product Marketing, Brand \u0026amp;amp; Growth, and Customer Success. You build trust with peers, not just deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Marketing, Business, or a related field, or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re only considering candidates based in North America at this time.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $140,000 - $180,000 USD.\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. Read more about our \u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307179,"name":"Growth Marketer","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7946338","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451304,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Marketing","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Marketing"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":7946338,"updated_at":"2026-05-25T12:26:13-04:00","requisition_id":"673","title":"Senior Manager of Experiential Marketing","company_name":"Automattic Careers","first_published":"2026-05-21T08:15:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/?utm_source=adwords\u0026amp;amp;utm_medium=cpc\u0026amp;amp;keyword=wordpress%20vip\u0026amp;amp;creative=655740592947\u0026amp;amp;campaignid=20013986353\u0026amp;amp;adgroupid=151284858474\u0026amp;amp;matchtype=e\u0026amp;amp;device=c\u0026amp;amp;network=g\u0026amp;amp;gad=1\u0026amp;amp;gclid=Cj0KCQjw8NilBhDOARIsAHzpbLC6M_9KA-bYOPjv0w_QGTZ9bcU4BkhbYXcjgOCfds_-9IpDP2bGLmUaArDYEALw_wcB\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt; is the world’s leading enterprise content management platform. We help the world\u0026#39;s largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;The role\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager of Experiential Marketing leads the strategy, execution, and measurement of WordPress VIP’s global portfolio of in-person events. This role partners closely with Sales, Customer Success, Partnerships, and Marketing to deliver experiences that generate pipeline, accelerate deals, and strengthen customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The focus is on revenue-generating events, including third-party sponsorships, proprietary events, and customer programs. You will also support brand and thought leadership events where there is a clear opportunity to drive demand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work alongside a peer senior experiential marketer and a small senior lab of marketers, each with deep expertise in a different discipline. Together, the team deploys against the highest-priority revenue opportunities across the business. You bring deep expertise in experiential marketing and credible breadth across the broader marketing mix. You are equally comfortable shaping event strategy, interrogating pipeline data, and determining where events can have the greatest commercial impact.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are AI-fluent, highly analytical, and experienced across the full spectrum of enterprise events—from major industry sponsorships to highly targeted executive programs.\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;What you own\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Demand Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the pipeline contribution strategy for every assigned event–define target account lists, set opportunity goals, and work with Sales to activate before, during, and after.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design event programs with a clear path to sourced pipeline: identify and prioritize ICP-fit attendees, build intent-based outreach with BDR and Sales partners, and ensure every event has a follow-up motion in place.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on SAOs sourced, pipeline influenced, and deals accelerated–and use that data to improve future event ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Salesforce campaign setup, lead capture, and post-event follow-up sequences are in place before the event.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Event Management \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end project management for assigned events: event agency relationship, timelines, vendor sourcing, venue and AV, catering, production schedules, swag, and budgets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the on-site lead for execution: own the run-of-show, manage logistics in real time, and solve problems before they become visible to attendees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage contracts, invoices, and expense tracking to ensure on-budget delivery and timely AP processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope events fully before SOW execution: anticipate needs like swag sourcing, shipping logistics, and staffing early enough to avoid downstream gaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Integrated Marketing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop the full event marketing plan: audience segmentation, campaign calendar, content requirements, channel mix, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams to ensure execution across email, paid, social, and partner channels to drive attendance from the right accounts–not just high volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with cross-functional teams like Content, Sales, CS, and Partnerships to ensure programming is compelling and promotional efforts are aligned.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on pipeline impact, attendance vs. goals, and ROI after every event.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and respond to emerging revenue opportunities, whether driven by industry moments, competitive shifts, or field signals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the single point of accountability for each event you own, from kick-off through post-event reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across Sales, CS, Partnerships, Design, Content, and MOPs, making sure every stakeholder knows their role and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface risks early and bring proposed solutions, not just problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear project visibility via project management tools and Slack updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Working the intelligence layer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage shared industry intelligence, including Product Marketing narratives, customer insights, and AI-generated research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to accelerate planning, research, and execution while applying your own judgment to final decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;What you bring\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Craft\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in enterprise B2B event marketing, with a track record of building programs that drive pipeline and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise across a broad range of event formats, from large-scale sponsorships to highly targeted executive programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to move seamlessly between strategic planning and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI fluency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools and agents in your day-to-day work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience briefing AI tools, critically evaluating outputs, and refining workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear perspective on where AI adds leverage and where human judgment remains essential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data fluency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and comfort working directly with dashboards and pipeline reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make sound decisions with imperfect information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence translating performance data into actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;How you operate\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and low-ego, with a strong instinct to partner across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious about the industries and customers we serve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focused on business outcomes, not activity for its own sake.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;Qualifications\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of B2B event marketing experience, ideally in enterprise SaaS or technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record connecting event activity to pipeline–not just delivering logistics but driving measurable revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing both the operational and marketing sides of events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of demand generation principles: ABM, segmentation, lead scoring, and what makes a follow-up motion convert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management instincts: you build timelines early, anticipate dependencies, and flag issues before they become fires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled communicator who can align stakeholders and hold cross-functional partners accountable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce (campaign setup, lead capture, attribution reporting) and marketing automation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with regular travel for on-site event execution (up to 25% of your time).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;Performance Indicators\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;This role contributes directly to the Experiential Marketing team’s core KPIs:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pipeline generated: SAO attainment and sourced pipeline contribution from events.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pipeline influenced: Deals accelerated or influenced through event activity, tracked in Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Event delivery: 30+ in-person events annually, on time and on budget, with target vertical mix of roughly 50% enterprise (professional services, finance, manufacturing, healthcare) / 15% public sector / 35% media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thought leadership: ~10 thought-leadership events annually with measurable demand-gen outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At this time, we’re only considering candidates based in North America.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;Compensation and Benefits\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $90,000 - $150,000 USD.\u0026amp;nbsp;\u0026lt;/strong\u0026gt; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307185,"name":"Marketing Wrangler","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7482826","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3320614,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Sales","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Automattic for Agencies","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Sales"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Automattic for Agencies"],"value_type":"multi_select"}],"id":7482826,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"635","title":"Senior Partner Manager, Enterprise","company_name":"Automattic Careers","first_published":"2026-01-06T13:31:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://pressable.com/for-agencies/?utm_term=\u0026amp;amp;utm_campaign=R40+%7C+PMax\u0026amp;amp;utm_source=adwords\u0026amp;amp;utm_medium=ppc\u0026amp;amp;hsa_acc=6711445023\u0026amp;amp;hsa_cam=21855154544\u0026amp;amp;hsa_grp=\u0026amp;amp;hsa_ad=\u0026amp;amp;hsa_src=x\u0026amp;amp;hsa_tgt=\u0026amp;amp;hsa_kw=\u0026amp;amp;hsa_mt=\u0026amp;amp;hsa_net=adwords\u0026amp;amp;hsa_ver=3\u0026amp;amp;gad_source=1\u0026amp;amp;gad_campaignid=21855155657\u0026amp;amp;gbraid=0AAAAACYYdniMaj8wT2-YOtN0lSzxBAh39\u0026amp;amp;gclid=Cj0KCQiA6Y7KBhCkARIsAOxhqtPeteRwKopcz8WPbPjvNygFRsd6oYiDIVtZjZLkmGTs-cILAjZAVDQaAqxVEALw_wcB\u0026quot;\u0026gt;Automattic for Agencies\u0026lt;/a\u0026gt;, the agency partnerships division of \u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic\u0026lt;/a\u0026gt;, is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving \u0026lt;a href=\u0026quot;https://wpvip.com/\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt; (WPVIP) revenue. As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption. This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners. You will use your extensive experience as a Partner Manager to drive partner development, renewals, and seek new opportunities within an account.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;As a Senior Partner Manager, you\u0026#39;ll be responsible for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining strong relationships with a book of \u0026lt;a href=\u0026quot;https://agencieshelp.automattic.com/knowledge-base/agency-tiering-benefits/#premier-partner\u0026quot;\u0026gt;Premier partners\u0026lt;/a\u0026gt;, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training and support to partners to enhance their understanding of Automattic\u0026#39;s products, services, and value propositions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on marketing and sales enablement programs for partners with respective BUs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend and support flagship \u0026lt;a href=\u0026quot;https://central.wordcamp.org/\u0026quot;\u0026gt;WordCamps\u0026lt;/a\u0026gt;, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather feedback from partners to improve products, services, and the overall partnership experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for partner needs within Automattic or the partner’s respective BU niche.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, competitor activities, and market developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use market insights to refine partnership strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure partners adhere to agreed-upon standards and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek ways to enhance the overall partner ecosystem within Automattic.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re thrilled about this opportunity because you have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable to new technologies, industry trends, and changes in the competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $125,000-$180,000 USD plus commission\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency. For this role, we’re prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking high-calibre candidates with the skills and qualities to make a net positive impact for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, exceed the stated range.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt; compensation philosophy\u0026lt;/a\u0026gt;. To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt; and check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307162,"name":"Account Executive","child_ids":[],"parent_id":null}],"offices":[{"id":90486,"name":"Customer-Centric Operations","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/2127794","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":1305902,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Design","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP\nWordPress.com\nWooCommerce","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Design"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WooCommerce","WordPress VIP","WordPress.com"],"value_type":"multi_select"}],"id":2127794,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"42","title":"Senior Product Designer","company_name":"Automattic Careers","first_published":"2020-03-06T11:25:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Automattic, the tech powerhouse behind \u0026lt;a href=\u0026quot;https://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;http://www.tumblr.com\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, and more, is looking for seasoned Product Designers to help us keep the web free and open.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Design is at the core of what we do: designing experiences for millions of users who actively use WordPress, WooCommerce, Tumblr, and all of the products within our ecosystem. You can visit our\u0026amp;nbsp; \u0026lt;a href=\u0026quot;https://automattic.design/\u0026quot;\u0026gt;Design Blog\u0026lt;/a\u0026gt;, to learn more about our team and read articles on design, software, and user experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re on the lookout for talented designers who are passionate about world-class user experience, deeply understand the needs of our users, and are interested in working with a diverse and global team. You will also be working closely with engineers, marketers, and customer support specialists from around the world in a fully remote company to create products that make online publishing and commerce accessible to everyone.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design exceptional products from start to finish, participating in all phases of design, from definition to development and optimization.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Iterate actively with prototypes at all levels of design fidelity, informed by user research, market trends, and business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and share often in written, verbal, and visual forms to create alignment and move the work toward implementation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate regularly with engineers to ship high-quality experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to both Automattic products and the larger open-source and design communities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI tools, automation, and code-assisted workflows into the design process to accelerate exploration, prototyping, and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to utilize AI and augmented design practices in daily work, and to effectively communicate and share these practices with the team, including coaching and mentoring sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A past work experience that is relevant for Automattic: experience with consumer products, remote work, WordPress, e-commerce, site editors, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A keenness for identifying user needs, defining clear solutions, and delivering those through detailed design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The flexibility to design in low and high fidelity and choose the most efficient and responsible process for the job at hand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to integrate feedback, validate, and iterate on our products while being mindful of our customers, contributors, and insights gleaned by our support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to align business strategies and technical limitations while designing solutions to provide exceptional user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills—you’ll collaborate with others and present your work regularly in a written format.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in design and prototyping tools (we use Figma) and familiarity with product development cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong UI and visual design skills with a portfolio showcasing your craft in both written and visual form.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote work (or excitement to try it!).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $95,000-$200,000 USD\u0026lt;/strong\u0026gt; - Please note that salary ranges are global, regardless of location, and we pay in local currency. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt; compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":22567,"name":"Product Design","child_ids":[],"parent_id":null}],"offices":[{"id":297538,"name":"Design","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7847202","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3420279,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Engineering","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Automattic","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Engineering"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Automattic"],"value_type":"multi_select"}],"id":7847202,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"667","title":"Senior Security Research Engineer","company_name":"Automattic Careers","first_published":"2026-05-06T15:28:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wp.cloud/\u0026quot;\u0026gt;WP Cloud\u0026lt;/a\u0026gt; powers \u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt;WordPress\u0026lt;/a\u0026gt; at scale, and security is a critical part of that foundation. We’re expanding our security team to support WP Cloud, while also contributing to the protection and intelligence provided by \u0026lt;a href=\u0026quot;https://wpscan.com/\u0026quot;\u0026gt;WPScan\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://jetpack.com/protect/\u0026quot;\u0026gt;Jetpack Protect\u0026lt;/a\u0026gt;. As a Security Researcher, you will analyze vulnerable and malicious code, track emerging threats, and help build the tools and processes that detect, prevent, and remediate malware and other security issues across the WordPress ecosystem. If you have a knack for solving puzzles and a passion for documenting and operationalizing solutions, this is a great opportunity to make a broad impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Senior Security Engineer position might be a good fit if you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy securing and protecting websites and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have at least 3 years of experience as a security researcher, or equivalent experience investigating vulnerabilities, malware, or other threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand threat models, security threats, vulnerabilities, and common attack vectors such as XSS, injection, hijacking, social engineering, and so on, along with how to mitigate them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with PHP and some exposure to software engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly collaborative, and love participating in code reviews and discussions about architecture or design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong ability to use AI tools effectively to accelerate your work, improve analysis, and enhance the quality of your solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are open, and able, to travel 2-3 weeks per year to meet up with your teammates in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Extra Credit:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with penetration testing and associated tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with malware detection systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reported vulnerabilities in the past.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know your way around WordPress and its file and database structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience writing and debugging WordPress plugins and themes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt; – we offer a variety of leadership options to those who have an interest, including becoming a team lead and managing releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Learning and development\u0026lt;/strong\u0026gt; – we have a generous personal development budget and encourage you to grow your skills through courses, books, and conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architecture\u0026lt;/strong\u0026gt; – we encourage developers to build expertise in the systems they work with, guide their evolution, and mentor other developers working on them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering effectiveness\u0026lt;/strong\u0026gt; – we believe in helping other developers become more effective through tools, practices, cross-team collaborations, and process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $70,000-$170,000 USD.\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our \u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307170,"name":"Code Wrangling","child_ids":[],"parent_id":null}],"offices":[{"id":85302,"name":"Infrastructure","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7946367","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451318,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Marketing","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Marketing"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":7946367,"updated_at":"2026-05-25T13:45:25-04:00","requisition_id":"674","title":"Senior Social and Community Strategist","company_name":"Automattic Careers","first_published":"2026-05-22T18:27:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/?utm_source=adwords\u0026amp;amp;utm_medium=cpc\u0026amp;amp;keyword=wordpress%20vip\u0026amp;amp;creative=655740592947\u0026amp;amp;campaignid=20013986353\u0026amp;amp;adgroupid=151284858474\u0026amp;amp;matchtype=e\u0026amp;amp;device=c\u0026amp;amp;network=g\u0026amp;amp;gad=1\u0026amp;amp;gclid=Cj0KCQjw8NilBhDOARIsAHzpbLC6M_9KA-bYOPjv0w_QGTZ9bcU4BkhbYXcjgOCfds_-9IpDP2bGLmUaArDYEALw_wcB\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt; is the world’s leading enterprise content management platform. We help the world’s leading companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the Social and Community Strategist at WordPress VIP, you own how we show up and engage across social and community. You build our presence on the channels we own, and you put us in the rooms where our audience is already talking. This role is pivotal in building awareness, shaping perception, and making sure WordPress VIP has a voice in where the enterprise web is going next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are two surfaces to this role, and you own both.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;On the channels we own\u0026lt;/strong\u0026gt;, you own LinkedIn end-to-end today, and you own the question of what comes next. You decide where else we should show up, when, and what it takes to do it well. You build on a strong foundation–a clear 2026 strategy, a newly launching employee advocacy program, a working publishing rhythm–and push it harder.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the rooms we don’t own\u0026lt;/strong\u0026gt;–Reddit threads, CMO Slacks, GovLoop, the closed forums where our buyers actually trade notes–you’re our person on the ground. You listen, you engage, you host AMAs, and you bring the intel back so the rest of marketing knows what’s happening.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is in your daily practice—not a tool you\u0026#39;ve heard of, a way you work. You build the agents and workflows that take the volume work off your plate so you can spend your time on judgment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Social strategy and execution.\u0026lt;/strong\u0026gt; Build on the 2026 social strategy and push it forward. Own the editorial calendar, publishing cadence, content mix, algorithm read, and POV. LinkedIn is the anchor, but you own the question of what we test next–Bluesky, YouTube, podcasts as a distribution surface, niche industry platforms–and you make the call when something’s working.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Community presence in priority forums.\u0026lt;/strong\u0026gt; Map where our ICPs actually live and embed there: senior B2B marketing communities like CMO Huddles or Pavilion; the right corners of Reddit for web, CMS, and developer audiences; public-sector forums for that vertical. Listen first, engage where credible, host AMAs and conversations where there’s real value to add.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee advocacy.\u0026lt;/strong\u0026gt; Run our newly launching employee advocacy program. Recruit contributors, equip them with content kits and prompt libraries, learn what’s working as it ramps. If the program lands, you’re the one who scales it from here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Listening, intel, and routing.\u0026lt;/strong\u0026gt; Run social and community listening across Meltwater, native platform tools, and the closed communities you operate in. Translate signal into action: account intel to Sales, positioning input to PMM, sentiment and share-of-voice trends to Brand and leadership, customer signal to Product. The listening only matters if it lands somewhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Content production and creative partnership.\u0026lt;/strong\u0026gt; Conceive and produce social-native content alongside design and video. Brief our design team and video resources, or build the asset yourself when speed matters. Strong eye for what works and what doesn’t on each platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Influencer and creator partnerships.\u0026lt;/strong\u0026gt; Build a small roster of B2B creators, podcasters, and niche newsletter operators whose audiences overlap ours. Develop the playbook for paid and organic partnerships that build brand authority over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Crisis and brand safety on social media.\u0026lt;/strong\u0026gt; Frontline response when something breaks, be it a customer crisis we get tagged into, an outage, or a reactive moment. Own the playbook with PR/comms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Event social.\u0026lt;/strong\u0026gt; Inherit and run the existing event playbook for VIP events. Manage the kit for people on the ground, improve it as we go, cover events on-site when one warrants it.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you’ll measure success\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You’ll be judged on impact, not activity. You’ll define targets with us, report on them holistically, and tell us when something needs to shift.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;On the channels we own:\u0026lt;/strong\u0026gt; audience growth in our ICP, engagement quality (saves, comments, meaningful conversations over vanity metrics), employee advocacy program reach, and contributor activation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the rooms we don’t own: \u0026lt;/strong\u0026gt;active participation and AMAs hosted in priority forums, intel surfaced back to the team, share of voice in priority verticals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Across the function: \u0026lt;/strong\u0026gt;brand sentiment trend, amplification of campaigns and team-wide work across owned and earned, social-influenced pipeline.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Craft.\u0026lt;/strong\u0026gt; Strong B2B social experience, ideally enterprise SaaS or technology. You’ve owned LinkedIn at scale, run editorial calendars, built or run employee advocacy programs, and engaged in communities where the standard for credibility is high. You write well, have taste, and can tell the difference between a post that performs and a post that builds.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Algorithm awareness.\u0026lt;/strong\u0026gt; You stay close to platform algorithms and best practices, and you treat strategy as something that flexes when the platforms do. What worked last quarter doesn’t always work next quarter, and you’re already iterating before anyone has to ask.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Community fluency.\u0026lt;/strong\u0026gt; You\u0026#39;re already active in B2B communities–not as a marketer pushing content, but as a participant. You know how Reddit’s culture differs from a closed CMO Slack, and you know how to operate in both without burning credibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI fluency.\u0026lt;/strong\u0026gt; You actively use AI in your daily work: briefing, prompting, iterating, and building lightweight agents and workflows that handle the volume so you can focus on the judgment. In your interview, you’ll show us specifically how—what you\u0026#39;ve built, what you use daily, and what you’re trying next. \u0026lt;em\u0026gt;This is a must\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Measurement conviction.\u0026lt;/strong\u0026gt; You don’t wait to be told what to track. You bring a strong POV on what should be measured for social and community at this stage of the brand, and you can read your own dashboards to back it up.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Brand instinct.\u0026lt;/strong\u0026gt; Every post, every comment, every community we show up in either builds or erodes our authority, and you act accordingly.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you operate\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bias toward amplification. You’re embedded in the Brand \u0026amp;amp; Organic Growth team and you work alongside content, PR, web, paid, and design as natural partners. The job is to make our collective work travel further, not just publish your own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equally at home in strategy and execution. You can write the brief and you can write the post.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator across the function and beyond. You partner with PR/comms (exec social handoffs, crisis), PMM (industry positioning), Sales (account intel), and Customer Marketing (advocacy, owned customer communities).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in B2B social and community, ideally in enterprise SaaS or technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning LinkedIn at scale for a B2B brand and pushing the function past the obvious playbook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of running an employee advocacy program with measurable reach and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active community participation across at least some of the surfaces we care about (Reddit, B2B Slacks, vertical forums).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI fluency. You use AI agents and LLM tools daily, and can show specific examples of how you’ve built or implemented them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong measurement conviction. You can name the right metrics for social and community at this stage of a brand and report on them holistically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At this time, we’re only considering candidates based in North America.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $100,000 – $140,000 USD\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy.\u0026lt;/a\u0026gt; To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307179,"name":"Growth Marketer","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7785832","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3406608,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Sales","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Pressable","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Sales"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Pressable"],"value_type":"multi_select"}],"id":7785832,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"665","title":"Senior Solutions Engineer, Pressable","company_name":"Automattic Careers","first_published":"2026-04-21T14:36:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Pressable is hiring a Senior Solutions Engineer to own our pre-sales engineering motion and help us win and onboard the right customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our founding pre-sales individual contributor, you’ll partner directly with the VP to define and codify our technical sales motion.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner with Account Executives and Agency Partners to qualify opportunities, architect the right solutions, build confidence through demonstrations and migration planning, and ensure new customers land on our platform with a clear path to success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your primary motion is proactive and deal-oriented: guiding prospects through technical discovery and solution definition while effectively differentiating Pressable’s products and services and setting prospects up for successful handoff to Customer Success teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone equally comfortable talking to executives about business outcomes and logging into a server to audit a slow query or benchmark a migration environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Solutions Engineer, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the technical pre-sales process end-to-end, from discovery and solution design through product demonstrations, technical proposals, and migration planning for prospective customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, Woo, and Automattic for Agencies (A4A) on strategic opportunities, leveraging your technical expertise to become the trusted advisor to prospect developer teams, IT and operations teams, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery conversations that surface architecture complexity, risk, and opportunity, and use those findings to build a compelling, right-sized solution for each prospect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect migration plans for complex sites (single-site, Multisite, WooCommerce), including database moves, DNS strategy, caching/CDN configuration, performance tuning, and risk mapping, and then hand off cleanly to the TAM or migration team for execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run pre-migration performance benchmarks and document the case for how Pressable will measurably improve a prospect’s current environment (TTFB, page load, stability, ops savings).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement a scalable pre-sales engagement model, creating reusable assets (demo environments, standard performance benchmarks, technical qualification frameworks) that empower Account Executives to confidently close standard deals without SE intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct competitive analysis and position Pressable against other hosts (WP Engine, Kinsta, Pantheon, etc.) with clear, factual TCO and performance comparisons.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Pressable in the broader WordPress community—at WordCamps, agency partner events, webinars, and through published content—building Pressable’s reputation as the technical choice for serious WordPress professionals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feed structured, field-sourced insights back to Product and Engineering from what you’re seeing in pre-sales conversations, contributing to roadmap decisions and sales positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a clean, documented handoff to the TAM at deal close, including full context on the customer\u0026#39;s architecture, risk areas, goals, open items, and first-90-days priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Push the boundaries of AI in hosting by going beyond day-to-day usage: experiment with new AI-driven ways to work with the application layer, redesign how customers interact (or don’t need to interact) with the platform, and integrate adjacent systems; then turn field learnings into commercially grounded, AI-powered product ideas (for example, auto-generated performance analyses, migration runbooks, or risk maps) that expand what the platform can do for prospects and accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer discussions with senior prospect leadership regarding technical and product strategy, trade-offs, and risk management during the evaluation process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are motivated by winning; by building technical conviction in a prospect, removing the last objection, and watching a complex deal close because of the work you did. You operate proactively, create structure in ambiguous situations, and build assets that outlive any single deal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’re an expert at experimenting with AI tools to remove friction and accelerate your pre-sales workflow, while keeping human judgment in the loop. You view the handoff to the TAM as a core deliverable, not an afterthought—because a clean handoff is what makes the rest of the customer journey work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you have experience with:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leading the technical pre-sales motion for a SaaS, managed hosting, or platform product.\u0026amp;nbsp; \u0026amp;nbsp; You’ve been the person who wins or loses the technical evaluation, and you\u0026#39;ve learned from both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating closely with Sales teams as their technical sales partner, on primarily pre-sales solutions engineering, implementation planning, and driving new revenue opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building technical proposals, architecture documents, and migration runbooks for complex WordPress environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translating performance and reliability improvements into clear commercial value for customers: conversion, revenue, support load reduction, operational savings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive positioning: you’ve done TCO analyses, RFP responses, and head-to-head comparisons, and you know how to play to your platform’s\u0026amp;nbsp; strengths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing prospect decisions using tools like GTMetrix, Lighthouse, Google PageSpeed Insights, WP-CLI, and wp-doctor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluating and selecting AI and automation tools that improve observability, troubleshooting, and proposal quality without adding unnecessary complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community presence: you\u0026#39;ve spoken at WordCamps, published technical content, or contributed to the WordPress ecosystem in ways that build credibility with agency and developer audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remaining composed and decisive in high-stakes, fast-moving sales situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Distilling customer goals and complex technical requirements into concrete next steps and clear proposals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in solutions engineering or technical pre-sales within the web hosting or CMS ecosystem. You must possess a deep understanding of modern web architectures and server-side performance, paired with the aptitude to rapidly master Pressable’s specific WP Cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of WordPress development experience (required).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of overall experience in solutions engineering, pre-sales, or technical consulting preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of WordPress and managed hosting, with the specific ability to articulate the distinct advantages of WP Cloud over traditional containerized or shared managed hosting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills to diagnose and scope technical risk quickly during the pre-sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail in technical specifications, proposals, and migration plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work collaboratively with Sales, Support, Product, and Engineering to build a cohesive, winning technical narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive customer-specific innovation by thinking like a senior architect: challenging customers to adopt new deployment models, explore AI-assisted developer workflows, and reimagine how their systems interact so they can achieve an AI-first architecture with less manual oversight and human intervention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Success in this role looks like:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Higher technical win rate on strategic deals where you are involved. This is your primary metric.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear Rules of Engagement (ROE) with the Sales team, defining exactly when and how the Solutions Engineer is attached to an opportunity to maximize pipeline velocity and technical win rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pipeline velocity increases on complex opportunities through fast, confident technical qualification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-quality pre-sale handoffs to the TAM that require minimal rework post-close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurable performance gains documented in proposals between the prospect’s\u0026amp;nbsp; current environment and Pressable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong feedback from Sales, A4A Partner Managers, and Agency Partners on the clarity of your plans and the credibility you add to their process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reusable pre-sales assets that improve Sales’ and A4A’s ability to handle standard deals without Solutions Engineer involvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documented improvements in proposal quality, deal cycle time, or migration planning accuracy, driven by effective use of AI and automation in your workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pressable’s technical brand grows in the WordPress community through your visibility and contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Repetitive pre-sales tasks—benchmark reporting, runbook generation, proposal drafting, log triage—are automated or AI-assisted wherever possible, freeing your time for the high-judgment work that only you can do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Pressable\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2010, Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with\u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt; WooCommerce\u0026lt;/a\u0026gt; and\u0026lt;a href=\u0026quot;https://jetpack.com/\u0026quot;\u0026gt; Jetpack\u0026lt;/a\u0026gt;, Pressable provides the tools you need to reliably manage your WordPress websites with ease.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: \u0026lt;/strong\u0026gt;$120,000 - $180,000 USD OTE\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; Please note that while salary ranges are presented here in USD, we will pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Pressable. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://pressable.com/careers/\u0026quot;\u0026gt;Perks \u0026amp;amp; Benefits of Joining Pressable\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Matching 401(k) for US-based staff.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life and Disability Insurance for US-based staff (100% Paid Life, \u0026amp;amp; LTD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home with home office setup and coworking allowances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy (no set number of days per year).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardware and software, books or conferences that promote continued learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to \u0026lt;a href=\u0026quot;https://automattic.com/about/\u0026quot;\u0026gt;make the web a better place\u0026lt;/a\u0026gt;. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together! \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":63962,"name":"Growth Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":245404,"name":"Pressable","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/5980233","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":626308,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Infrastructure","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Systems","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Infrastructure"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Systems"],"value_type":"multi_select"}],"id":5980233,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"37","title":"Senior Systems Engineer","company_name":"Automattic Careers","first_published":"2024-05-23T11:40:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Automattic, the tech powerhouse behind \u0026lt;a href=\u0026quot;https://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;http://www.tumblr.com\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, and \u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, is looking for the world’s best systems engineers. On our Systems team, you’ll deliver high availability, performance, and security for tens of billions of page views and over a billion web surfers each month—from \u0026lt;a href=\u0026quot;https://automattic.com/automattic-data-centers/\u0026quot;\u0026gt;30 private data centers\u0026lt;/a\u0026gt; in 30 locations on 6 continents. Help us develop, build, and maintain a leading global infrastructure and share our learnings with the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of a small and vertically integrated team responsible for a huge setup, you’ll have a unique opportunity to participate in all aspects of the management of our infrastructure, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maximizing the availability and uptime of all services through proactive planning, sound architectural decisions, automation and rapid response to failures;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Making Automattic services as fast as possible for our users through optimization of server-side and client-side interactions, and work with 3rd party services where necessary;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring our services are safe and secure for both our users and employees through a combination of proactive monitoring and enforcement, real-time response, and maintaining data integrity/backups to allow recovery from disasters;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing as much friction as possible between Automattic developers and their goal of shipping software. When there are questions, we provide answers—usually in a matter of minutes, sometimes seconds;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Here\u0026#39;s a real-time traffic map. Each color represents an Automattic data center:\u0026lt;a href=\u0026quot;https://automattic.wordpress.com/?page_id=237636\u0026amp;amp;preview=true\u0026quot;\u0026gt; http://automattic.com/automattic-data-centers\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Systems Engineer position might be a good fit if you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have maintained large Nginx setups with advanced routing configuration, load balancing, reliable performance and high availability;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have run very large MySQL/MariaDB deployments while maintaining an unparalleled level of performance, uptime and data integrity;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience running and debugging PHP applications at scale;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the relationship of these services with the lower level systems stacks - filesystems, network, memory management, kernel internals, etc;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep operational and maintenance experience with very large and complex public facing web hosting systems;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can autonomously architect, prototype, and maintain solutions to different problems and hosting requirements;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess extreme attention to detail and strive for unparalleled operational excellence;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are open and available for a 2-3 week post-COVID travel per year to meet up with your teammates in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Want to know more about how we do things? Watch:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=cs0DcY80spw\u0026quot;\u0026gt;\u0026lt;iframe src=\u0026quot;https://www.youtube.com/embed/zRuLsGtDgCA\u0026quot; width=\u0026quot;560\u0026quot; height=\u0026quot;314\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/a\u0026gt;We are looking to expand our team and aim to reflect and expand on the diversity of Automatticians currently working with us. At Automattic, we value diversity and know that different perspectives will ensure our team is innovative and creative thinking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $120,000-$180,000+ USD. \u0026lt;/strong\u0026gt;Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":46179,"name":"Systems Wrangling","child_ids":[],"parent_id":null}],"offices":[{"id":85302,"name":"Infrastructure","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7925416","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3444571,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Finance","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Automattic","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Finance"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Automattic"],"value_type":"multi_select"}],"id":7925416,"updated_at":"2026-06-09T13:09:52-04:00","requisition_id":"670","title":"Strategic Finance Manager","company_name":"Automattic Careers","first_published":"2026-05-26T12:53:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;The Company\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic\u0026lt;/a\u0026gt;—a global leader in publishing, messaging, and commerce software—is building the operating system for the open web. With a strong commitment to open source, we have deep roots in \u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt;WordPress\u0026lt;/a\u0026gt;, the platform that powers our business and 43% of all sites on the worldwide web. Our goal is to democratize publishing, commerce, and messaging so that anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In a fast-paced, complex market, we own a diverse set of assets, deploy numerous business models, and offer scalability from B2C to SMB and Enterprise customers. Our brands include website building and cloud hosting (WordPress.com), ecommerce and fintech (WooCommerce), Enterprise SaaS (WordPress VIP), and infrastructure hosting, spanning customer segments that include SMB, online merchants, enterprise, government, and even consumer. In our incubator, we also support a broad set of new business start-ups that currently incorporate messaging, ads, podcasting, journaling, and social media.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The co-founder of WordPress and CEO of Automattic, \u0026lt;a href=\u0026quot;https://ma.tt/\u0026quot;\u0026gt;Matt Mullenweg\u0026lt;/a\u0026gt;, is driving a growth and expansion strategy that is still in its “early days,” with a massive addressable market and exceptional upside. Today, we manage the internet properties for renowned organizations such as Salesforce, Porsche, Meta, Disney, and NASA. Over 4 million online stores run on WooCommerce, which accounts for 33% of all online stores globally, and more than 1 billion people use our products each month. Automattic has established itself as a pivotal player in the digital landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a remote-based company with 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Unlike many companies, we are and always will be 100% remote (we call it \u0026lt;a href=\u0026quot;https://distributed.blog/\u0026quot;\u0026gt;distributed\u0026lt;/a\u0026gt;). This means that you can work from anywhere in the world, in any time zone, leveraging collaboration tools and asynchronous communication.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Automattic’s story would not be complete without mentioning our focus on mergers and acquisitions. Over the past 17 years, we’ve acquired 35 companies, including \u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;http://parse.ly\u0026quot;\u0026gt;Parse.ly\u0026lt;/a\u0026gt;, and most recently, \u0026lt;a href=\u0026quot;http://texts.com\u0026quot;\u0026gt;Texts.com\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;http://beeper.com\u0026quot;\u0026gt;Beeper.com\u0026lt;/a\u0026gt;, our multi-channel messaging plays. These acquisitions now represent some of Automattic’s largest business units and growth drivers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our company is backed by some of the world’s most respected investors, spanning mutual funds, venture capital, sovereign wealth, and strategics. These include \u0026lt;a href=\u0026quot;https://salesforceventures.com/\u0026quot;\u0026gt;Salesforce Ventures\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;http://insightpartners.com/\u0026quot;\u0026gt;Insight Venture Partners\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.iconiqcapital.com/\u0026quot;\u0026gt;ICONIQ Capital\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://trueventures.com/\u0026quot;\u0026gt;True Ventures\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.wellington.com/en\u0026quot;\u0026gt;Wellington Management\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.blackrock.com/us/individual/about-us/about-blackrock?cid=ppc:blk_us:corpaffairs_us_br_reputationmediamanagement_na_exact_ol:google:brand_nonprod:ol\u0026amp;amp;gclsrc=aw.ds\u0026amp;amp;gad_source=1\u0026amp;amp;gad_campaignid=21584717446\u0026amp;amp;gbraid=0AAAAACc6WDHnUS4DtxRtLx0dOOnPcLq1I\u0026amp;amp;gclid=Cj0KCQiAosrJBhD0ARIsAHebCNpV_QsZ1O_k7HFGhcPKBsozpYSVk03XiByXkQzjeBwb9tv75eXIKJUaArgOEALw_wcB\u0026quot;\u0026gt;BlackRock\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://addition.com/\u0026quot;\u0026gt;Addition\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.altaparkcapital.com/\u0026quot;\u0026gt;Alta Park Capital\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.schonfeld.com/\u0026quot;\u0026gt;Schonfeld\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.nytco.com/\u0026quot;\u0026gt;New York Times Company\u0026lt;/a\u0026gt;, and \u0026lt;a href=\u0026quot;https://www.tigerglobal.com/\u0026quot;\u0026gt;Tiger Global Management\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Board includes Sue Decker, who also serves on the boards of Berkshire Hathaway, Costco, and Vox Media, and Ann Dunwoody, the first female four-star general in the US Army, who also serves as a Trustee for Fidelity Investments. Automattic is profitable, generates positive cash flow, and aggressively invests in future growth. It’s a great place to build a career, learn, and contribute!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Opportunity\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Strategic Finance Manager. You’ll partner with GMs and stakeholders across \u0026lt;a href=\u0026quot;http://wordpress.com\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, Automattic for Agencies, and other properties in the Automattic portfolio, to turn numbers into decisions. You’ll build the models, run the reviews, and help leaders make the bets that shape the business and facilitate growth.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead deep dives on revenue and unit economics to identify growth opportunities, risks, and experiments that improve accuracy and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track the KPIs that matter, diagnose what’s driving them, and deliver clear recommendations to leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the monthly business reviews and QBR materials for the BUs you support, including the recommendations that turn each result into a decision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write memos, build dashboards, and model scenarios that inform board and executive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the financial analysis and forecasting models behind partnership, acquisition, and growth decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders in Marketing and Sales functions on performance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in strategic finance/FP\u0026amp;amp;A, investment banking, or management consulting supporting high-growth technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with FP\u0026amp;amp;A at both corporate and business unit levels, including annual planning, performance analysis, and use of data to drive decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Software/SaaS and/or B2C preferred, along with an understanding of how to forecast and monitor different types of revenue and costs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recommend, influence, develop, and implement programs that improve competitive positioning and profitability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business and operational orientation, and proven track record of close partnership with senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter able to take complete ownership of your areas of responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $150,000 - $250,000 USD\u0026lt;/strong\u0026gt;. Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote (North America)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully remote company with an open vacation policy. Read more about our \u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy\u0026lt;/a\u0026gt;. To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307176,"name":"Finance Wrangler","child_ids":[],"parent_id":null}],"offices":[{"id":85301,"name":"Finance Group","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7875064","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3426959,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Customer Success","value_type":"long_text"},{"id":32904649,"name":"Team","value":"WordPress VIP","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Customer Success"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["WordPress VIP"],"value_type":"multi_select"}],"id":7875064,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"668","title":"Support Engineer, VIP","company_name":"Automattic Careers","first_published":"2026-05-04T13:04:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://wpvip.com/\u0026quot;\u0026gt;WordPress VIP\u0026lt;/a\u0026gt;, the enterprise division of \u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic\u0026lt;/a\u0026gt;, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of \u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt;WordPress\u0026lt;/a\u0026gt; to the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, who include Meta, CNN, Salesforce, and hundreds more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Engineer role is responsible for providing advanced technical support to our enterprise customers, serving as an escalation point for complex issues that require deeper investigation. In this customer-facing role, you will handle challenging debugging scenarios, troubleshoot intricate application and platform issues, and help resolve problems that go beyond standard support workflows. You’ll work primarily through Zendesk tickets, collaborating closely with Support Engineers and Customer Success Engineers to ensure timely, high-quality resolutions while building your technical expertise and customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions in high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, on-call rotations, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a technical problem-solver who thrives on helping customers. You may have a background in WordPress development, technical support, or agency work, and you’re ready to take on more complex challenges while continuing to build your engineering skills. You enjoy the variety of working with a wide spectrum of interesting global customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You never stop learning. You have a willingness to rapidly learn new technologies and deepen your expertise in areas like PHP, JavaScript, and the WordPress ecosystem. You’re excited by the challenge of debugging unfamiliar applications and expanding your technical toolkit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are curious and love to dig deeper. When an issue is escalated to you, you’re not satisfied with surface-level fixes. You’re driven to understand the root cause and to document what you learn, so the team can benefit from your investigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://automattic.com/creed/\u0026quot;\u0026gt;Communication is our oxygen\u0026lt;/a\u0026gt; and the basis of everything we do. You have excellent written English and can communicate technical concepts to customers and colleagues, even when things go wrong. You know how to translate complex debugging findings into clear, actionable guidance. You like actively solving problems, and helping others solve them too. You enjoy collaborative troubleshooting, whether that’s pairing with a Support Engineer on a tricky ticket, or consulting with a CSE on a deeper platform issue. Customer support, and what you learn solving customer problems, drive you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about customer success and team growth. You love working directly with customers and find satisfaction in mentoring teammates. Experience in a technical support environment—especially enterprise WordPress support—is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WordPress expertise with a solid understanding of core concepts,\u0026lt;/strong\u0026gt; including themes, plugins, hooks and filters, WP-CLI, imports, and common troubleshooting patterns. Familiarity with the block editor (Gutenberg) and ecommerce solutions (WooCommerce) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proficient in reading and troubleshooting code in multiple languages\u0026lt;/strong\u0026gt;, including HTML, CSS, PHP, and JavaScript. You should be comfortable navigating unfamiliar codebases to identify issues and able to write small code snippets or patches when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Understanding of web technologie\u0026lt;/strong\u0026gt;s, including REST APIs, HTTP, DNS, domain management, and version control (primarily Git). Familiarity with reverse proxy configurations and caching layers is helpful but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with software engineering practices\u0026lt;/strong\u0026gt;, including coding standards, source control workflows, and basic testing concepts. Experience working alongside engineering teams or contributing to team repositories is valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solid understanding of performance and scalability concepts in WordPress environments\u0026lt;/strong\u0026gt;, including common causes of slow queries, caching strategies, and resource optimization. Security awareness and familiarity with common vulnerabilities are welcome but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfortable using monitoring and debugging tools \u0026lt;/strong\u0026gt;such as New Relic, Kibana, or similar platforms to investigate application behavior, identify errors, and trace performance issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;US-based position.\u0026lt;/strong\u0026gt; Candidates must be based in the United States, undergo background checks as required, and hold American citizenship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-motivated and collaborative work ethic.\u0026lt;/strong\u0026gt; Self-starters who love taking initiative and seeing things through to completion do well on our teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong troubleshooting abilities.\u0026lt;/strong\u0026gt; You can take complex problems and break them down systematically, identifying root causes through methodical investigation. You know how to gather the right information, isolate variables, and work toward resolution—or clearly document your findings when escalating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience in customer-facing technical roles. \u0026lt;/strong\u0026gt;You’ve worked directly with customers in a support, agency, or consulting environment, and understand how to balance technical accuracy with clear, empathetic communication. Experience in enterprise WordPress support or a similar environment where customers expect fast, personal responses is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to Expect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your day-to-day work will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Providing high-quality technical support and consultation through Zendesk tickets and customer calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handling escalated customer issues that require deeper investigation, including urgent tickets and complex debugging scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing technical guidance to customers on WordPress best practices, performance optimization, and common implementation patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and updating internal and customer-facing documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to the continuous improvement of our platform, processes, and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. There will be on-call rotations involving work with government contracts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range:\u0026lt;/strong\u0026gt; $55,000 to $85,000 USD – Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to Expect from Our Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We know that applying to jobs can be stressful, and we want to ease the anxiety by providing clear expectations up front about what to expect from our process. We’ve outlined\u0026lt;a href=\u0026quot;https://automattic.com/work-with-us/how-we-hire/\u0026quot;\u0026gt; everything you need to know here\u0026lt;/a\u0026gt;, including all of the steps in the process, as well as how we approach hiring. We’re always iterating, so please feel free to offer feedback on what else we can include there to improve the hiring experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are foremost engineers, though our backgrounds and experiences in life and career vary. We typically have a deep background in either WordPress development itself (some of us are long-time developers/contributors, experienced themers, or plugin developers) and/or the web (others of us are devs with backgrounds in media or general technology). All of us have a deep interest in code and learning, plus a commitment to open source, WordPress, and the future of the open web.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As passionate advocates for our customers, we are unafraid of ambiguous or challenging situations involving code, people,, or both. We understand the wider and human contexts of technical decisions and are able to communicate effectively across cultures and organizations, even in difficult situations.. We are most engaged when solving truly interesting problems collaboratively. We care about our customers and share a commitment to helping them achieve their business and creative goals. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":17495,"name":"Happiness Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":245394,"name":"VIP","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/6458591","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2704888,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Customer Success","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Automattic","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Customer Success"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Automattic"],"value_type":"multi_select"}],"id":6458591,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"394","title":"Technical Account Manager, Automattic Special Projects Team","company_name":"Automattic Careers","first_published":"2024-12-10T09:07:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a Technical Account Manager (TAM) on the \u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt;Automattic\u0026lt;/a\u0026gt; Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with \u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt;WordPress\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/about/\u0026quot;\u0026gt;Automattic products\u0026lt;/a\u0026gt;, from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are currently prioritizing candidates who work during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC).\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your key responsibilities will include:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Driving our partners’ adoption of WordPress and other Automattic products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with our partners to resolve their incoming requests with high precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drawing on your technical acumen and verbal and written communication skills to represent Automattic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diving into WordPress and WooCommerce configurations, setup, and site building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products—particularly (but not limited to) \u0026lt;a href=\u0026quot;https://wordpress.com\u0026quot;\u0026gt;WordPress\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, and \u0026lt;a href=\u0026quot;https://www.mailpoet.com/\u0026quot;\u0026gt;MailPoet\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translating partner requests into concrete, WordPress-focused requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing up clear, detailed tasks for team members to execute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously looking to improve and share processes that increase active project capacity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating ownership of the quality of our partners’ sites by advocating for their needs, verifying solutions we\u0026#39;ve delivered, and having a high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharing knowledge, tools, and tips to help team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have an obsessive need to provide “beyond the expected” customer service to the folks you work with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advanced level of WordPress admin expertise, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand how plugins and themes interact with the site and with each other.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using the Site Editor to modify patterns and page templates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable creating structure in ambiguous situations and pursuing a clear path forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective problem solving, conflict resolution, and context-switching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Distilling goals and wishlists into concrete next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remaining undaunted by managing risks in high-stakes situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An eye for detail, and an innate desire to close out all items on a project checklist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrable understanding of how AI can multiply your productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus points if you have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributed to an open source project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Used \u0026lt;a href=\u0026quot;https://linear.app\u0026quot;\u0026gt;Linear\u0026lt;/a\u0026gt; as a project or product management tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read \u0026lt;a href=\u0026quot;https://www.unreasonablehospitality.com/\u0026quot;\u0026gt;Unreasonable Hospitality\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supported or run your own WooCommerce store.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $85,000 -$130,000 USD.\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our \u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;\u0026amp;nbsp;compensation philosophy\u0026lt;/a\u0026gt;. To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307194,"name":"Technical Account Manager","child_ids":[],"parent_id":null}],"offices":[{"id":90486,"name":"Customer-Centric Operations","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/5442133","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2702313,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Customer Success","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Newspack","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Customer Success"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Newspack"],"value_type":"multi_select"}],"id":5442133,"updated_at":"2026-05-25T10:11:39-04:00","requisition_id":"393","title":"Technical Account Manager, Newspack","company_name":"Automattic Careers","first_published":"2024-03-26T08:39:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At\u0026lt;a href=\u0026quot;https://automattic.com/\u0026quot;\u0026gt; Automattic\u0026lt;/a\u0026gt;, we have the power to create opportunities for people in every corner of the earth. We offer flexible, challenging, and rewarding careers with true impact and scale. You could be on the outskirts of a jungle, living a nomadic life out of a van, in a major city or a small town that doesn’t have a central business district—as long as you have an active Wi-Fi connection, you can be an Automattician.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking experienced Technical Account Managers to join our\u0026lt;a href=\u0026quot;https://newspack.com/\u0026quot;\u0026gt; Newspack\u0026lt;/a\u0026gt; team—individuals who combine strategic thinking with hands-on execution, thrive on complexity, and believe in the power of collaborative problem solving.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires someone who can think strategically and work independently while thriving in a highly collaborative team environment. You\u0026#39;ll balance technical problem solving with relationship management, applying broad experience across multiple areas rather than deep expertise in just one. The Newspack platform and its applications are vast and continuously evolving—there\u0026#39;s no way any one person can hold it all in their brain, which makes our team\u0026#39;s collaborative approach essential to success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a blended role that combines migration project management with ongoing publisher support. You\u0026#39;ll typically manage multiple concurrent migration projects while also contributing to our shared support responsibilities, helping publishers optimize their use of Newspack post-launch. This balance ensures that you stay connected to both the launch experience and the long-term publisher relationship, providing you with insight into the full publisher lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role requires flexibility and strong organizational skills to shift context between project work and support work—between heads-down, independent tasks and collaborative team problem solving. If you thrive on variety and can maintain momentum across different types of work, you\u0026#39;ll find this structure engaging and rewarding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Newspack Technical Account Manager, You Will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements. You’ll proactively navigate obstacles, make strategic decisions about scope and priorities, and ensure successful outcomes even when facing unexpected challenges. Your project management will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges. You’ll troubleshoot technical and editor-facing issues as they arise, help publishers leverage and optimize Newspack\u0026#39;s features, set realistic expectations that align with our scope of support, and proactively identify opportunities to drive customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape. You’ll provide top-notch guidance to publishers, identify product improvement opportunities based on publisher needs, surface bugs and feature requests, and collaborate with engineering to resolve issues. Your closeness to publishers will make you a valuable voice in shaping the product’s evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings, contribute to discussions, and drive continuous improvement. You’ll participate in our highly collaborative team culture: sharing unique solutions, seeking input on complex challenges, and contributing to the collective knowledge that helps all of us serve publishers better. This balance between autonomy and collaboration is crucial to our work approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine project management, time management, and communication systems to work more effectively and efficiently. You’ll document solutions, identify patterns across projects that could inform process improvements, and contribute insights from your work to enhance our workflows, product features, and publisher success strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In this role, success means:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meeting launch timelines while maintaining quality and managing scope effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building strong publisher relationships that lead to successful long-term partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responding to publisher needs and providing timely, effective support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking strategically about both individual projects and broader process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating openly with the team, sharing knowledge, and continuously learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining product expertise and contributing insights that improve Newspack for all publishers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;About you:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid working knowledge of\u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt; WordPress\u0026lt;/a\u0026gt; core functionality, common plugins, and the WordPress ecosystem. (You don’t need to be a developer, but you should be comfortable troubleshooting WordPress sites and understanding how things work under the hood.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in client services, account management, or technical support, where you’ve managed relationships and solved problems directly with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies—proactively, not just reactively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We happily provide or reimburse the hardware and software you’ll need, as well as books or conferences that promote continued learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-sponsored life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A spiffy set of wireless headphones at your seven-year anniversary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid two to three-month sabbaticals encouraged every five years.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe. Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $73,000-$130,000 USD\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Please note that salary ranges are global, regardless of location, and we pay in local currency.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We’re only considering candidates based in North America at this time.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our \u0026lt;a href=\u0026quot;https://automattic.com/compensation/\u0026quot;\u0026gt;compensation philosophy\u0026lt;/a\u0026gt;. To see a full list of benefits by country, consult our \u0026lt;a href=\u0026quot;https://automattic.com/benefits/\u0026quot;\u0026gt;Benefits Page\u0026lt;/a\u0026gt;. And check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;. \u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":307194,"name":"Technical Account Manager","child_ids":[],"parent_id":null}],"offices":[{"id":297536,"name":"Cosmos","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/automatticcareers/jobs/7943152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450577,"location":{"name":"Remote"},"metadata":[{"id":26229091,"name":"Featured","value":"0.0","value_type":"number"},{"id":32904648,"name":"Category","value":"Customer Success","value_type":"long_text"},{"id":32904649,"name":"Team","value":"Pressable","value_type":"long_text"},{"id":36508436,"name":"Category (DD)","value":["Customer Success"],"value_type":"multi_select"},{"id":36508437,"name":"Team (DD)","value":["Pressable"],"value_type":"multi_select"}],"id":7943152,"updated_at":"2026-06-08T09:11:38-04:00","requisition_id":"672","title":"Technical Support Team Lead, Pressable","company_name":"Automattic Careers","first_published":"2026-06-08T09:11:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At \u0026lt;a href=\u0026quot;https://pressable.com/\u0026quot;\u0026gt;Pressable\u0026lt;/a\u0026gt;, a managed \u0026lt;a href=\u0026quot;https://wordpress.org/\u0026quot;\u0026gt;WordPress\u0026lt;/a\u0026gt; hosting service, we’re seeking a dynamic and experienced Team Lead for our growing 24/7 Technical Support team. This role is a “player-coach” position, where you will be instrumental in ensuring our customers receive world-class support while simultaneously elevating the performance and technical growth of your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a working manager in a fast-paced environment, your primary focus will be on supporting, coaching, and enabling our team of highly technical Support Engineers. You will manage their day-to-day performance by providing regular coaching and performance feedback. You will accurately track various metrics and SLAs to ensure that our customer-facing standards are met, and work\u0026amp;nbsp; with leadership to develop and implement new support initiatives. As this is a hybrid role, you’ll also be expected to work in our support queue as needed, responding to customer inquiries through email-based tickets and live chats.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also work cross-functionally with our Sales, Product, and broader Automattic teams to provide seamless solutions and relay valuable customer feedback to inform future development.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage, mentor, and develop a team of Technical Support Engineers, fostering a collaborative and high-performing environment that provides a world-class experience for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance goals and expectations, and ensure they are met by regularly assessing individual and team performance, as well as providing timely feedback and coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by example as a player-coach, directly engaging with customers by answering complex technical questions, performing website performance audits, and migrating customer websites.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a point of escalation, resolving complex or difficult customer interactions in a positive way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, develop, and implement new strategies to drive improvements in customer satisfaction, team efficiency, and the overall quality of our product offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively monitor and report on the performance of our support team to ensure standards, policies, and SLAs are consistently met or exceeded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver training programs and materials to enhance the technical and customer-facing skills of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage scheduling, including reviewing and approving time-off requests, adjusting schedules for coverage, and arranging extra coverage from third-party contractors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Head of Support to design and implement changes based on the needs of the department, the company, and our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct scheduled one-on-one meetings with your team, taking time to connect with them as well as providing feedback and coaching to help them further develop in their career.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;About You:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a results-oriented leader with a passion for customer support and team development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in a dynamic start-up environment and are comfortable wearing multiple hats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess a strong understanding of how to effectively interact with customers, how to create amazing customer interactions, and how to coach and motivate others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a deep technical background in both WordPress and Hosting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven track record of managing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your communication and interpersonal skills are exceptional, enabling you to build strong relationships with both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are proactive, organized, and possess excellent problem-solving and decision-making abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;In addition, you have experience with:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leading and motivating technical teams to achieve and exceed performance targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing and implementing customer support strategies that create happy customers and enable efficient scaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and scaling processes and training programs within a technical organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leveraging AI to solve problems, build tools, and increase your productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working effectively in a cross-functional environment, collaborating with Sales, Support, and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing customer data to identify trends and insights that inform strategic decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and resolving complex customer escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WordPress development and a deep understanding of managed hosting services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills, with the ability to present technical information to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;About Pressable\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2010, Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with \u0026lt;a href=\u0026quot;https://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, Pressable provides the tools you need to reliably manage your WordPress websites with ease.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are currently looking for candidates in Latin America and North America only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range: $40,000 -$60,000 USD\u0026lt;/strong\u0026gt;.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Please note that while salary ranges are presented here in USD, we will pay in local currency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for high-caliber candidates with the skills and qualities to have a net positive for Pressable. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Perks \u0026amp;amp; Benefits of Joining Pressable!\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Matching 401(k) for US-based staff.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life and Disability Insurance for US-based staff (100% Paid Life, \u0026amp;amp; LTD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home with home office setup and coworking allowances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open vacation policy (no set number of days per year).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardware and software, books or conferences that promote continued learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Check out these links to learn more about \u0026lt;a href=\u0026quot;https://automattic.com/how-we-hire/\u0026quot;\u0026gt;How We Hire\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://automattic.com/expectations/\u0026quot;\u0026gt;What We Expect from Ourselves\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to \u0026lt;a href=\u0026quot;https://automattic.com/about/\u0026quot;\u0026gt;make the web a better place\u0026lt;/a\u0026gt;. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Automattic\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now in \u0026lt;a href=\u0026quot;https://timeline.automattic.com/\u0026quot;\u0026gt;our 20th year\u0026lt;/a\u0026gt;, we’re the people behind \u0026lt;a href=\u0026quot;http://wordpress.com/\u0026quot;\u0026gt;WordPress.com\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://woocommerce.com/\u0026quot;\u0026gt;WooCommerce\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://www.beeper.com/\u0026quot;\u0026gt;Beeper\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.tumblr.com/\u0026quot;\u0026gt;Tumblr\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://simplenote.com/\u0026quot;\u0026gt;Simplenote\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://jetpack.com/\u0026quot;\u0026gt;Jetpack\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?http://longreads.com/\u0026quot;\u0026gt;Longreads\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://dayoneapp.com/\u0026quot;\u0026gt;Day One\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://href.li/?https://www.pocketcasts.com/\u0026quot;\u0026gt;PocketCasts\u0026lt;/a\u0026gt;, and more. We believe in making the web a better place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://github.com/Automattic\u0026quot;\u0026gt;We believe in Open Source\u0026lt;/a\u0026gt;, and the vast majority of our work is available under the \u0026lt;a href=\u0026quot;https://en.wikipedia.org/wiki/GNU_General_Public_License\u0026quot;\u0026gt;GPL\u0026lt;/a\u0026gt;. Automattic is a \u0026lt;a href=\u0026quot;https://mostlovedworkplace.com/companies/automattic-inc/\u0026quot;\u0026gt;Most Loved Company\u0026lt;/a\u0026gt;, an Equal Opportunity employer, and \u0026lt;a href=\u0026quot;https://disabilityconfident.campaign.gov.uk/\u0026quot;\u0026gt;Disability Confident Committed\u0026lt;/a\u0026gt;. (\u0026lt;a href=\u0026quot;https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/\u0026quot;\u0026gt;Here’s what that might mean for you\u0026lt;/a\u0026gt;.) If you need disability-related accommodations during the application or interview process, please \u0026lt;a href=\u0026quot;https://automattic.com/disability-related-accommodation-request/\u0026quot;\u0026gt;fill out this form\u0026lt;/a\u0026gt;. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our \u0026lt;a href=\u0026quot;https://automattic.com/automattician-resource-groups/\u0026quot;\u0026gt;Employee Resource Groups\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You can track your application status and more at \u0026lt;a href=\u0026quot;https://my.greenhouse.io/users/sign_in\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;MyGreenhouse\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To learn about how we handle your data, please review our \u0026lt;a href=\u0026quot;https://automattic.com/privacy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/22-088_eeoc_knowyourrights6.12.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. Automattic participates in the\u0026lt;/em\u0026gt; \u0026lt;a href=\u0026quot;https://automattic.wordpress.com/wp-content/uploads/2026/03/e-verify_participation_poster_eng_es.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;E-Verify program\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; in certain locations, as required by law\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":17495,"name":"Happiness Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":245404,"name":"Pressable","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":24}}