{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4376219009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4217303009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Customer Success","value_type":"single_select"}],"id":4376219009,"updated_at":"2026-11-03T14:14:33-05:00","requisition_id":"JOB01111","title":"Director, Customer Support ","company_name":"Attentive","first_published":"2026-09-15T17:02:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Attentive\u0026#39;s customers use our platform to run digital and in-store marketing programs that are critical to the revenue of their brands, and they notice immediately when something is wrong. Support is where the product meets the customer under pressure. We are hiring a Director of Support to own how that experience is delivered: the leadership team, the operating model, the budget, and the service commitments we make to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll inherit a functioning support organization with a strong foundation: three support tiers, clearly defined standards, and established SLOs. We’re looking for a Support Operations leader with deep expertise in tooling and automation. AI is already deployed across deflection, agent assist, and quality management, while offshore partners support a growing share of operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The next chapter requires a leader who can define Support’s commitments, integrate its people and technology, and set the direction for the organization’s continued evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Concretely, you’ll lead the Support management team across the US, UK, and Australia; define the operating model and quality bar; own the budget and capacity plan; design a premium support offering from the ground up; and serve as the decision-maker for the company and our customers when Support needs to make a call.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a strategic operator role. You won’t be building automations or working the queue, you’ll determine what Support is accountable for, what it should cost, and how it can scale without headcount growing in proportion to volume.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the management team.\u0026lt;/strong\u0026gt; Manage Support Managers and the Team Lead structure across US, UK, and Australia. Hire, develop, and hold a high standard for the people who lead the team day to day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the operating model.\u0026lt;/strong\u0026gt; Set the target state for tier design (L1/L2/L3), what stays stateside versus offshore, regional coverage, and peak-period operations. Sequence the transition and hold the team to it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage offshore and partner capacity.\u0026lt;/strong\u0026gt; Decide what work is delivered by partner teams versus stateside, how the teams work together, and how quality and SLO parity are maintained across both. Run the partner performance cadence, with Revenue Strategy \u0026amp;amp; Operations supporting contracting and vendor management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage budget and capacity.\u0026lt;/strong\u0026gt; Own the headcount model, BPO spend, and tooling spend. Build a cost and capacity model that ties staffing to volume and SLO attainment and is used for annual planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set the quality bar.\u0026lt;/strong\u0026gt; Own the KPI and SLO framework, the QA program, and performance standards by tier. Accountable for CSAT, SLO attainment, and resolution trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own customer-facing commitments.\u0026lt;/strong\u0026gt; Design and launch a premium/enterprise support offering with tier-based SLAs Support can consistently meet. Set scope boundaries with CS, Services, and Sales, and provide the paid or self-serve alternative when work falls outside scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish Support Engineering as a discipline.\u0026lt;/strong\u0026gt; Define the leadership model, technical bar, career path, and relationship with Engineering for our Level 3 team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the senior escalation point.\u0026lt;/strong\u0026gt; For customers, CS leadership, and the executive team. Own the CS incident-management program at the program level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner across the company.\u0026lt;/strong\u0026gt; Product and Engineering on supportability and customer-driven roadmap input; CS and Services on scope and handoffs; Enablement and Product Marketing on self-serve and launch readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a B2B SaaS support or CX organization through a meaningful change in how work is delivered—such as a tier redesign or transition to partner or offshore teams. You have been accountable for both the outcome and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Several years of experience managing managers and developing strong leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a support budget and building capacity models that inform staffing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of holding clear scope boundaries with internal stakeholders while offering workable alternatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running support for a data- or integration-heavy product, where data discrepancies and integration failures are common issues. You don’t need to debug them, but you should be credible with the people who do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying AI in a support context, with a clear understanding of deflection quality, failure modes, and where humans need to remain in the loop. You will be accountable for the results; someone else will build the tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working alongside a strong, technical operations leader and giving them the space to do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Martech, ecommerce, or analytics background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Zendesk, Assembled, and Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designed or launched a premium or tiered support offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow-the-sun coverage experience across US, UK, and Australia.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $155,000 - $200,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-SJ1\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022894009,"name":"Customer Success","child_ids":[4022896009,4022911009,4022910009,4022904009,4022899009,4022900009,4022906009,4022908009,4022901009,4022912009,4022907009,4022895009,4022905009,4022897009,4024855009,4024856009,4024852009,4024853009,4022903009,4022909009,4022898009,4022902009,4024854009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4452679009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4267618009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Finance","value_type":"single_select"}],"id":4452679009,"updated_at":"2026-11-03T16:09:59-05:00","requisition_id":"JOB01174","title":"Director, Incentive Compensation","company_name":"Attentive","first_published":"2026-10-15T01:08:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Attentive is building the future of marketing with AI. We believe AI will change how brands connect with people and open new possibilities for growth. Our ambition is to help define that future, building on the experience and trust we’ve earned with thousands of brands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re thinking big about what comes next, with the urgency of a startup and the foundation of a well-established business. Joining Attentive is an opportunity to help shape an industry primed for a massive change and have a meaningful role in the company we’re becoming.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead annual incentive planning across Sales, Account Management, Customer Success, and other eligible go-to-market roles. Work with leaders to define performance measures, pay mix, payout curves, accelerators, and plan rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, report, and work with Accounting to accrue non GTM bonus plans including executive bonuses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sure incentives reward the right outcomes. Evaluate how pricing, contract terms, customer commitments, usage, and deal margin affect payouts. Recommend changes that support growth without encouraging poor deal economics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and test compensation models. Show how different levels of attainment and plan structures affect employee earnings and company costs. Explain the tradeoffs and help leaders reach a decision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own commission operations, including calculation, validation, reconciliation, approvals, and delivery to Payroll. Keep payouts accurate and on time, statements clear, and questions resolved promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain plan documentation and consistent policies for crediting, ramp periods, guarantees, role changes, adjustments, and exceptions. Work with People, Legal, Accounting, and Payroll on controls and approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess whether plans are working. Track attainment, payout distribution, commission costs, and the behavior each plan encourages. Separate actual results from forecast assumptions and turn findings into recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve compensation systems and data. Work with Revenue Operations and business systems partners on requirements, testing, and data quality. Use automation and AI where they reduce manual work, improve accuracy and enhance customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop the compensation team. Set clear responsibilities, review work, and coach people through complex questions. Help managers and employees understand their plans through rollout materials and ongoing communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with FP\u0026amp;amp;A and Accounting on commission forecasts, accruals, reconciliations, and explanations of variance. Prepare clear analysis for senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in incentive compensation, incentive design, or related Finance or Revenue Operations roles, with ownership of both plan design and administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing a team, ideally including at least two years of people management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operating incentive programs in a SaaS, technology, or similarly complex business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel or Google Sheets skills. You can build a scenario model, trace a calculation to its source, and spot when an assumption does not hold.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with incentive compensation platforms and Salesforce data. You understand how contract terms, bookings, billing, and payouts connect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound business judgment. You can challenge a proposal constructively and balance employee motivation, financial discipline, and ease of administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication with executives, managers, and employees. You can explain a complex plan or a difficult payout decision without losing the audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care with sensitive information and the discipline to get the details right, even during a busy payout or planning cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with consumption-based revenue, margin-based incentives, expansion and retention plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with commission management platforms (Xactly preferred, or equivalent SPM systems like CaptivateIQ, Spiff).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $180,000-$270,000 + equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-AR1\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021648009,"name":"Finance","child_ids":[4022872009,4022871009,4022873009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4420283009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4243672009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Sales","value_type":"single_select"}],"id":4420283009,"updated_at":"2026-11-03T16:21:01-05:00","requisition_id":"JOB01135","title":"Director, Mid-Market Sales","company_name":"Attentive","first_published":"2026-10-01T17:23:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Attentive is looking for a Director, Mid-Market Sales to lead, develop, and scale a team of Mid-Market Account Executives responsible for acquiring new customers and driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on sales leadership role for someone who knows how to build high-performing teams in outbound-driven, competitive sales environments. You\u0026#39;ll be responsible for developing AEs who can create their own opportunities, challenge how prospects think about their business, run strategic discovery, multi-thread across stakeholders, and build urgency throughout the sales process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a leader who is equally comfortable coaching individual deals and building the systems, expectations, and culture that drive repeatable performance across a team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has experience leading Mid-Market SaaS sellers in a high-growth or earlier-stage environment where the playbook wasn\u0026#39;t always fully built and success required creativity, accountability, and a bias toward action.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Mid-Market Account Executives responsible for net-new revenue generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a high-performance culture centered around outbound prospecting, pipeline creation, accountability, and consistent execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach AEs to run effective discovery, uncover meaningful business pain, challenge the status quo, and connect Attentive\u0026#39;s platform to measurable customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sellers who can confidently engage and multi-thread across Marketing, Ecommerce, CRM, Finance, and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with AEs on deal strategy, including account planning, discovery, competitive positioning, business cases, objection handling, negotiation, and closing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear expectations around self-generated pipeline and coach reps on creative, account-specific outbound strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own team forecasting, pipeline inspection, performance management, and attainment against revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify trends across conversion, pipeline coverage, sales cycles, win rates, and individual rep performance—and translate those insights into action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and develop high-performing AEs while building clear expectations around what great looks like at each level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with SDR, Marketing, Enablement, Revenue Operations, Solutions Consulting, and Customer Success to continuously improve Attentive\u0026#39;s Mid-Market GTM motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring insights from customers, prospects, and the field back to Product and Marketing to strengthen our positioning and go-to-market strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help evolve the Mid-Market sales playbook as Attentive\u0026#39;s product portfolio and market opportunity continue to expand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of B2B SaaS sales experience, including 3+ years of frontline sales management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading Mid-Market Account Executives against new-business revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an outbound sales environment where AEs are expected to meaningfully contribute to their own pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coaching ability across prospecting, discovery, multi-threading, business-value selling, objection handling, negotiation, and closing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing AI into team workflows with proven improvements in efficiency or revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Challenger, MEDDPICC, Command of the Message, or another structured value-based/consultative sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of developing sellers and improving performance through consistent, actionable coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a high-growth environment where processes and playbooks continue to evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong forecasting and pipeline-management discipline with the ability to use data to diagnose performance and prescribe solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to attract, assess, hire, and retain high-performing sales talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and ability to communicate clearly with customers, sellers, and senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership mentality—you identify problems, develop solutions, and move quickly rather than waiting for perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;d Be Especially Excited If You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at an earlier-stage or high-growth SaaS company where you helped build or evolve the sales motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling or leading teams selling into Marketing, Ecommerce, CRM, or other B2C business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Martech, ecommerce technology, AI, or adjacent SaaS experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through a shift toward greater outbound/self-generated pipeline ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of promoting AEs into larger segments or future leadership roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling multi-product platforms or introducing new products into an existing sales motion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $145,000 - $170,000 annually + commission\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-SJ1\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021645009,"name":"Sales","child_ids":[4022831009,4022832009,4022834009,4022836009,4022838009,4022842009,4022844009,4022839009,4022840009,4022841009,4022843009,4022847009,4022845009,4022846009,4022835009,4022833009,4022837009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4443888009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4261060009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4443888009,"updated_at":"2026-11-03T16:24:42-05:00","requisition_id":"JOB01155","title":"Director of Engineer, AI Developer Experience","company_name":"Attentive","first_published":"2026-10-13T13:22:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AI is rapidly changing who can build software and how quickly they can do it. At Attentive, we’re strongly leaning into that opportunity across the company: helping engineers ship better software faster, and helping people in sales and other business teams build tools that solve their own problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll help us build two teams, each with its own manager:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Developer Experience:\u0026lt;/strong\u0026gt; Build the tooling, agent workflows, practical testing infrastructure, and development environments that accelerate our engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Business Enablement:\u0026lt;/strong\u0026gt; Give non-technical employees the tools, training, and secure infrastructure to build and run useful apps and automations with AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;These teams share a goal: make it easy to turn an idea into working software, with the right standards for how that software is built, connected, and maintained.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We already have AI tools, internal tooling, and cloud environments in place. Your job is to turn that foundation into a consistent way of working that people want to adopt—and a measurable improvement in how quickly the company delivers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll own\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Developer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI development workflows:\u0026lt;/strong\u0026gt; Make AI a core part of planning, implementation, testing, review, and delivery, with clear human accountability for architecture and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Context for agents:\u0026lt;/strong\u0026gt; Give coding agents the documentation, architectural guidance, and system context they need to work effectively in our codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Trusted testing:\u0026lt;/strong\u0026gt; Build fast, reliable ways to validate individual services and distributed systems, including realistic test data and integration environments. Work with our teams to understand their pain points, and understand how our infrastructure fits together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development infrastructure:\u0026lt;/strong\u0026gt; Improve cloud environments, builds, CI, and code review so engineers and agents can work efficiently as the volume of changes grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Business Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tools for non-technical builders:\u0026lt;/strong\u0026gt; Create a supported way for sales, go-to-market, and other business teams to build internal apps and automations using natural language and AI coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Safe access to company systems:\u0026lt;/strong\u0026gt; Partner with Security and IT to provide approved integrations, permissioned data access, and secure handling of credentials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A path from prototype to dependable tool:\u0026lt;/strong\u0026gt; Establish straightforward standards for testing, deployment, monitoring, ownership, and ongoing maintenance, with clear criteria for when engineering support is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Practical enablement:\u0026lt;/strong\u0026gt; Help employees identify valuable use cases, get started quickly, and reuse successful patterns through templates, training, and hands-on support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set a clear strategy across both teams, balancing shared infrastructure with the different needs of engineers and business users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop two managers, hire strong teams, and set a high bar for technical execution and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to the technology: evaluate tools, prototype workflows, and make sound decisions about what to build and what to buy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption through useful products, strong defaults, and close partnerships with Engineering, Security, IT, and business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure results through shorter delivery cycles, reliable software, time saved, and sustained use of the tools your teams provide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep improving the approach as models and tools evolve, turning promising advances into practical capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on AI experience and a clear point of view.\u0026lt;/strong\u0026gt; You use coding agents regularly and have changed how a team builds software with AI. You can explain what worked, what failed, and how you measured the difference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical and organizational depth.\u0026lt;/strong\u0026gt; You bring 10+ years in software engineering and 4+ years leading engineering teams, including experience managing managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong platform fundamentals.\u0026lt;/strong\u0026gt; You’ve built developer tooling, test infrastructure, or development platforms for complex systems, and understand what makes engineers trust and adopt them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sound judgment about safe AI development.\u0026lt;/strong\u0026gt; You understand agent workflows, context, sandboxed environments, permissions, evaluation, and cost management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A product mindset.\u0026lt;/strong\u0026gt; You learn how people work, identify their biggest obstacles, and build tools they choose to use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The ability to serve different audiences.\u0026lt;/strong\u0026gt; You can work credibly with senior engineers and help non-technical colleagues turn a business problem into a useful, maintainable tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High standards for leadership.\u0026lt;/strong\u0026gt; You develop managers, give direct feedback, make thoughtful talent decisions, and stay close enough to the work to guide it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $285,600 - $428,400 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-MDK1\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4438176009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4255987009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4438176009,"updated_at":"2026-11-03T16:34:44-05:00","requisition_id":"JOB01154","title":"Director of Engineering, Cloud Platform","company_name":"Attentive","first_published":"2026-10-08T14:57:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The next phase of AI development depends on infrastructure that can keep pace. As engineers and AI agents build and ship faster, configuring environments, testing changes, and accessing data need to become simpler, faster, and more reliable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Director of Cloud Platform to lead the teams responsible for Attentive’s cloud infrastructure, centralized data platforms, and database infrastructure. You’ll own the technical direction and operational health of the foundation our products run on, while raising the bar for how our infrastructure teams operate, execute, and serve the broader engineering organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ve led a high-performing engineering organization before, and you know what it takes to build one: strong managers, clear accountability, deep technical judgment, and consistent delivery. At Attentive, you’ll bring those expectations to a critical part of our platform, helping teams become more proactive, automate recurring work, and deliver improvements that accelerate the entire company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a deeply technical leadership role with broad impact. You’ll guide major architecture decisions, develop engineering leaders, and partner closely with our Developer Experience teams to remove friction from development. Your work will help us move with the speed of a startup while delivering the reliability, security, and efficiency our customers depend on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data centralization and storage:\u0026lt;/strong\u0026gt; The shared platforms that bring data together and make it accessible across Attentive, including Snowflake and related storage systems. You’ll improve their reliability, performance, governance, and cost efficiency in partnership with the teams that use them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud infrastructure and DevOps:\u0026lt;/strong\u0026gt; The AWS compute, networking, cloud services, and infrastructure-as-code foundations that power our applications. You’ll drive consistent, automated approaches to provisioning, configuration, and operating infrastructure at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Optimization: \u0026lt;/strong\u0026gt;Own the strategy, execution, and measurable cost savings across Attentive’s infrastructure and software stack. Partner with Engineering, Product, and Finance to prioritize and deliver high-value optimizations, improve visibility into spend, utilization, and unit costs, and guide architecture and capacity decisions while maintaining performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set a clear technical strategy and roadmap across multiple teams, connecting infrastructure investments to product delivery, reliability, and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical quality, execution, and ownership. Define what strong performance looks like, hold teams accountable for results, and build a culture where engineers identify and solve problems proactively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, coach, and develop strong engineering managers and senior technical leaders. Assess talent thoughtfully, address performance gaps directly, and create opportunities for your strongest people to grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build an organization that consistently delivers. Establish focused priorities, clear commitments, and effective operating practices that balance roadmap progress with production responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Developer Experience teams to make infrastructure easy to provision, configure, and test through reusable components, clear interfaces, and self-service workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable engineers and AI agents to create reproducible environments, test changes against realistic dependencies, and get fast feedback within clear access and cost controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise operational standards across observability, incident response, service objectives, disaster recovery, and safe change management. Ensure incidents lead to lasting improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex infrastructure and database migrations with practical rollout plans, validation, and recovery paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make AWS and data platform costs visible and actionable. Improve efficiency through sound architecture, capacity planning, and disciplined vendor management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to the technical details. Challenge unnecessary complexity, guide consequential design decisions, and help teams resolve difficult production problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure progress through outcomes: faster environment setup, shorter feedback cycles, fewer manual interventions, stronger reliability, and better infrastructure economics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $285,600 - $428,400 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-EZ-1\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4429776009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4251283009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4429776009,"updated_at":"2026-11-03T16:27:48-05:00","requisition_id":"JOB01142","title":"Director of Engineering, Marketing Agent Platform","company_name":"Attentive","first_published":"2026-10-06T11:15:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Attentive sends billions of messages each year for more than 8,000 brands, helping drive tens of billions of dollars in revenue for our customers. Behind every message is a series of decisions: who should receive it, what it should say, when it should send, which offer to include, and which channel to use.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We’re building the next generation of that decision-making system: an autonomous marketing agent designed to transform how brands plan, execute, and optimize their marketing. Marketers will set the goals and boundaries, while the platform develops strategies, takes action, measures results, and continuously improves over time.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;In this role, you’ll build the engineering systems that make that vision possible. You’ll work at the intersection of agentic planning, real-time behavioral signals, platform capabilities, experimentation, and reliable execution at massive scale. Your work will help turn increasingly sophisticated AI systems into dependable products that can make and act on millions of marketing decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The opportunity extends beyond Attentive’s own channels. Through APIs and MCP, we’re building toward a future where this intelligence can operate across a brand’s broader marketing stack, including external email providers, advertising platforms, websites, and custom agents.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This is an opportunity to help evolve Attentive from a platform that powers messages into one that coordinates and continuously improves a brand’s broader marketing program.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years managing engineers, 8+ years engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has seen and helped build engineering excellence at a top-tier organization. Sets an ambitious bar for talent and execution, knows how to hire and lead an A+ team, and brings strong technical opinions with the curiosity to challenge their own assumptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands the interface between product engineering, ML, and data science, and is fluent enough to be a real partner. Understands what a model needs from the platform, without needing to own the model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has shipped agentic or LLM-backed systems and knows the production tradeoffs of tool use, orchestration, and retrieval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong on distributed, data-heavy systems: streaming, event-driven, cost-aware inference\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks the field closely, has a real view on what shipped last quarter and why it matters, and has killed their own work when something better arrived\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Still writes code. Hires well, gives direct feedback, holds a high performance bar, and builds accountability without drama.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI at massive data scale:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; You know how to build intelligent systems that take advantage of rich, high-volume behavioral data and translate it into better decisions and experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Startup mindset, scaled environment:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; You move quickly, embrace ambiguity, and take ownership while building within the resources and reach of an established Cloud 100 company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;High-impact ownership:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; You’re energized by working on one of the company’s biggest strategic bets, with visibility and impact across senior leadership and the board.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical and product leadership:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; You want meaningful influence over the team, architecture, technical direction, and roadmap, not just a predefined set of engineering tasks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $340,000 - $420,000 annually.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-EF1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4308475009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4180802009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4308475009,"updated_at":"2026-11-03T16:38:41-05:00","requisition_id":"JOB01048","title":"Head of Applied Science / Data Science ","company_name":"Attentive","first_published":"2026-07-08T17:40:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Applied Science / Data Science team is a world-class organization focused on using data, experimentation, machine learning, and AI to shape product strategy and accelerate business growth. We partner closely with Product, Engineering, Marketing, Sales, and Customer Success to build intelligent products, optimize customer experiences, and drive measurable business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This will be a leadership role overseeing our applied science / data science team and you will lead a team of high-performing data scientists responsible for solving some of the company’s most strategic product and business challenges. You will define the vision for applied data science across multiple product areas, develop innovative analytical and machine learning solutions, and partner with senior leaders to influence company strategy. This is a highly visible leadership role that blends people management, technical excellence, and cross-functional influence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and grow a team of Applied Scientists / Data Scientists, fostering technical excellence and career development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the applied data science roadmap in partnership with Product, Engineering, and executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of statistical models, machine learning solutions, experimentation frameworks, and causal inference methodologies to improve product performance and customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices for experimentation, measurement, forecasting, and decision-making across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business problems into scalable analytical and machine learning solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence product strategy by identifying opportunities through deep analysis of customer behavior, experimentation, and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering teams to operationalize models and deploy production-ready solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present insights and recommendations to senior leadership and executive stakeholders to influence strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of scientific rigor, operational excellence, and continuous innovation across the data science organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s or Ph.D. in Statistics, Computer Science, Economics, Operations Research, Mathematics, Machine Learning, or a related quantitative field; Bachelor’s degree with equivalent industry experience also considered\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in Data Science, Machine Learning, Analytics, or related disciplines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience managing and developing high-performing data science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in experimentation, causal inference, statistical modeling, predictive modeling, and machine learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with Product and Engineering organizations to deliver data-driven product improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Python and SQL with experience working on large-scale datasets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to influence executive stakeholders through data-driven storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success leading cross-functional initiatives from ideation through production\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $320,000 - $380,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-EF1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4471774009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4288119009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Legal","value_type":"single_select"}],"id":4471774009,"updated_at":"2026-11-03T16:50:00-05:00","requisition_id":"JOB00768","title":"Legal Operations Analyst","company_name":"Attentive","first_published":"2026-10-28T18:36:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Legal Operations Analyst supports the Product Legal functions in the legal team which is comprised of two product attorneys and one litigation attorney. This position will work closely with the Product Legal, IP \u0026amp;amp; Litigation team and report to the Director of Legal Operations.\u0026amp;nbsp; Responsibilities include: operational support for product reviews and releases, litigation, matter management (including outside counsel e-billing), and routine operational reporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a legal matter management system, including accurate data input and trend analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day to day work related to Product Legal team including audit letters and bankruptcy tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage outside counsel billing and related accounts payable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with department monthly reports and dashboards, legal quarterly accruals and other reports as requested.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, make recommendations, and implement process improvements in reporting analysis and system capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with developing AI workflows and agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface with select vendor resources\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface with internal Legal Team to provide operational support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent Legal experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ year experience in corporate Legal or Operations or Masters Degree, preferably\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated analytical and organizational skills with critical attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to maintain discretion and confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills with ability to communicate effectively with all stakeholders including senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record in balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel and PowerPoint skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, has experience working with Office365 including SharePoint and Power Automate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with or a strong interest in learning about legal AI products and tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $71,600 - $95,000 annually +\u0026amp;nbsp;equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-AL1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021649009,"name":"Legal","child_ids":[4022870009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4121033009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4082137009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Sales","value_type":"single_select"}],"id":4121033009,"updated_at":"2026-11-03T16:53:11-05:00","requisition_id":"JOB00791","title":"Sales Development Representative","company_name":"Attentive","first_published":"2026-02-11T21:21:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**While we don\u0026#39;t have an immediate opening on our team today, we are growing quickly and always looking for exceptional talent. By applying to this Future Openings post, you are joining our proactive talent community. When a position opens up, our recruiting team will look here first.**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Sales Development Representative to book meetings with brands we want to do business with. As the first line of communication with prospects, SDRs have a strong understanding of our sales process, excel at researching leads, facilitating new relationships, and setting our Account Executives up for success. You will coordinate cross-functionally with sales and marketing to bridge the gap between product and revenue.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Research and identify potential customers for our multi-product ai powered solution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Send outreach via email and LinkedIn as well as make outbound calls to drive customer meetings for your Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with C-Level and VP-level executives at leading companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and develop critical sales skills in the sales process like meeting preparation, follow-up and closing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to progress to an Account Executive role or other roles at the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intelligent, curious and driven to succeed in a career in tech startups and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hard-working and persistent, putting in the time before and after meetings to deliver great results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated by metrics and uncapped commission\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to coaching and training\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;The US base salary range for this full-time position is $50,000 base/$75,000 total compensation + equity + benefits\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-SJ1\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021645009,"name":"Sales","child_ids":[4022831009,4022832009,4022834009,4022836009,4022838009,4022842009,4022844009,4022839009,4022840009,4022841009,4022843009,4022847009,4022845009,4022846009,4022835009,4022833009,4022837009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4169513009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4098967009,"location":{"name":"Sydney (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Sales","value_type":"single_select"}],"id":4169513009,"updated_at":"2026-10-26T14:18:33-04:00","requisition_id":"JOB00831","title":"Sales Development Representative, AUS (Hybrid)","company_name":"Attentive","first_published":"2026-03-04T17:01:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Sales Development Representative to book meetings with brands we want to do business with. As the first line of communication with prospects, SDRs have a strong understanding of our sales process, excel at researching leads, facilitating new relationships, and setting our Account Executives up for success. You will coordinate cross-functionally with sales and marketing to bridge the gap between product and revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hybrid role and you will be required to work in the Sydney office 2x a week (Tuesdays and Thursdays).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Research and identify potential customers for our multi-product ai powered solution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Send outreach via email and LinkedIn as well as make outbound calls to drive customer meetings for your Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with C-Level and VP-level executives at leading companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and develop critical sales skills in the sales process like meeting preparation, follow-up and closing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to progress to an Account Executive role or other roles at the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intelligent, curious and driven to succeed in a career in tech startups and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hard-working and persistent, putting in the time before and after meetings to deliver great results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated by metrics and uncapped commission\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to coaching and training\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-SJ1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per Attentive\u0026#39;s\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1__z9AAvHVELtDzAXEQ1T7eT4rMmtFwef/view\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021645009,"name":"Sales","child_ids":[4022831009,4022832009,4022834009,4022836009,4022838009,4022842009,4022844009,4022839009,4022840009,4022841009,4022843009,4022847009,4022845009,4022846009,4022835009,4022833009,4022837009],"parent_id":null}],"offices":[{"id":4021058009,"name":"Sydney (Hybrid)","location":null,"child_ids":[],"parent_id":4021054009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4469280009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4286568009,"location":{"name":"United States"},"metadata":[{"id":4731867009,"name":"Employment Type","value":null,"value_type":"single_select"},{"id":4886886009,"name":"Team","value":null,"value_type":"single_select"}],"id":4469280009,"updated_at":"2026-10-27T12:47:01-04:00","requisition_id":null,"title":"Senior Analytics Engineer","company_name":"Attentive","first_published":"2026-10-27T12:47:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build robust, executive-facing dashboards to support key business and operational decisions across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable data models, semantic layers, and reporting datasets using dbt, Looker, SQL, and related tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data modeling, statistics, and other analytical techniques to extract and analyze data from large datasets, identifying trends, patterns, and anomalies to drive insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage our data analytics platform Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end delivery of analytic engineering initiatives across functional domains, from requirements gathering through implementation, proactively managing timelines, dependencies, and stakeholder communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, engineering, business intelligence, finance, operations, and other stakeholders to define metrics, analytics requirements, reporting solutions, and data quality expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve data quality issues by implementing validation checks, improving data reliability, and driving enhancements to analytics processes and tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain documentation for metrics, data models, dashboards, business logic, and analytics workflows to improve consistency and usability across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship and actionable feedback to junior analytics engineers, contribute to code reviews, and improve team standards to elevate overall analytics quality and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Telecommuting: \u0026lt;/strong\u0026gt;100% Remote; Must reside in U.S.; Reports to HQ in New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Requirements:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Bachelor’s degree or U.S. equivalent in Business Analytics, Mathematics, Statistics, Finance, Data Science, or a related field, plus 4 years of professional experience as a Business Intelligence, Data Analytics, or any occupation, job title, position in data analytics or business intelligence, involving data analysis, data modeling, reporting, and dashboards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must also have the following experience: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years of professional experience writing, optimizing, and using SQL queries to analyze large datasets and support reporting and analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 years of professional experience designing, building, and maintaining business intelligence dashboards and reports using data visualization tools including Looker or Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 years of professional experience performing data analysis to identify trends, patterns, and anomalies in large datasets and support business decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 years of professional experience developing dashboards or reports to support business and operational decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years of professional experience designing and maintaining data models to support analytics and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 years of professional experience working with data infrastructure components, including ETL/ELT processes and analytics platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 years of professional experience collaborating with product and engineering teams to define analytics requirements and reporting solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 years of professional experience presenting analytical findings to technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How to Apply: \u0026lt;/strong\u0026gt;www.attentivemobile.com/careers#jobs or via email to careers@attentivemobile.com. Must specify Ad Code WNJG\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $144,414 - $183,000 per year. annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DNI\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021052009,"name":"United States","location":null,"child_ids":[4021056009,4021055009],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4407809009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4235970009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Customer Success","value_type":"single_select"}],"id":4407809009,"updated_at":"2026-11-03T17:41:30-05:00","requisition_id":"JOB01128","title":"Senior Customer Success Manager, Strategic - East","company_name":"Attentive","first_published":"2026-09-18T18:53:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced customer success professional to join Attentive as a Senior Customer Success Manager. You will lead the overall customer strategy for a portfolio of Strategic accounts, shaping program direction, improving performance, and mobilizing the right resources to drive measurable business outcomes and long-term growth across Attentive’s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will consult and lead on strategy across the customer lifecycle, bringing together Account Management, Services, and technical and product partners to align priorities, clarify ownership, and drive program and account growth. You will translate performance insights into recommendations that strengthen customer value, adoption, and retention while building and growing key client relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role offers the autonomy and latitude to lead complex accounts, exercise sound judgment, and build trusted relationships with executive sponsors and day-to-day teams. You will represent Attentive in business reviews, onsite and in-person meetings, functions, and strategic customer conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strategic success plans with clear business goals, success measures, priorities, owners, and milestones. Keep customers and internal partners aligned on key initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention, connecting SMS, email, and AI-powered capabilities into a cohesive program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Account Management, Services, and technical and product partners around the customer strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships across executive sponsors, marketing leaders, and technical stakeholders. Lead business reviews and working sessions that connect performance to business priorities and secure decisions and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate program performance into clear recommendations, testing priorities, and business cases. Assess measurement limitations and evaluate opportunities in the context of customer goals, budgets, and expected returns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate revenue and renewal forecasts in partnership with Account Management, using customer usage, performance, and stakeholder signals. Identify risks early, communicate them clearly, and lead coordinated mitigation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify expansion opportunities through customer goals and unmet needs. Partner with Account Management and specialists to build value-based recommendations, define success criteria, and support meaningful adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer feedback and integration needs into clear business requirements for product and technical partners. Help customers build the knowledge and practices to sustain success, and share effective approaches with the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS, with demonstrated success managing complex enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of lifecycle marketing and growth and retention strategies, with depth in SMS or email and the ability to advise across channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with commercial, Services, product, and technical teams to translate customer needs into coordinated solutions and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and commercial judgment: you can interpret performance data, ask thoughtful questions about measurement, and turn insights into actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence stakeholders, navigate ambiguity and competing priorities, and independently drive complex account plans forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, confident communication with executive and operational audiences, strong organization, and consistent follow-through on decisions and commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce or a comparable CRM, customer success platforms, and reporting tools to maintain reliable account plans, forecasts, and risk visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about emerging marketing technology and AI-powered customer experiences, with the ability to learn new capabilities and assess their relevance to customer goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $100,000 - $150,000 annually + commission\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-AL1\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022894009,"name":"Customer Success","child_ids":[4022896009,4022911009,4022910009,4022904009,4022899009,4022900009,4022906009,4022908009,4022901009,4022912009,4022907009,4022895009,4022905009,4022897009,4024855009,4024856009,4024852009,4024853009,4022903009,4022909009,4022898009,4022902009,4024854009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4453769009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4268272009,"location":{"name":"London (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Customer Success","value_type":"single_select"}],"id":4453769009,"updated_at":"2026-10-26T14:18:33-04:00","requisition_id":"JOB01171","title":"Senior Customer Support Specialist, UK","company_name":"Attentive","first_published":"2026-10-21T14:01:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Customer Support Specialist, UK, you are prepared to expertly triage or resolve the most complex issues and questions our customers in the UK may experience with the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. As a resident expert on all facets of our platform, you will interface directly with our customers on a daily basis, handle more complex escalations from customer Support Specialists, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. You will also help our team learn, grow and scale by owning one of many of our “Plus-One” responsibilities, where you will handle team responsibilities like training, product updates, and other operational needs. Your core responsibility will be communicating with Attentive customers via email and live chat to provide fast and accurate resolutions for any issues they might encounter.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You will also work closely with Attentive Support leadership and cross-functional teams to assist in maintaining and recommending improvements to ticketing workflows, interview and train local UK talent, and work cross-functionally with the UK-based CS and Sales functions to ensure the best possible post-sale customer experience is upheld\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-SJ1\u0026lt;/span\u0026gt; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot complex platform issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise our customers on best-practices with the Attentive platform and its use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;First line of escalation for complex technical issues in the Support team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceed customer expectations on response quality, timeliness of responses and overall customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help translate customer feedback into specific product requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9 months -1 year of experience as a Customer Support Specialist, or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4-year Bachelor’s Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated excellence in troubleshooting and complex problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen interest in startups, software, and entrepreneurism\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Loves working in fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate through ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely detail oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating complex work processes, tight timelines, and changing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable learning new software (for design, data management, and internal tools)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong growth mindset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022894009,"name":"Customer Success","child_ids":[4022896009,4022911009,4022910009,4022904009,4022899009,4022900009,4022906009,4022908009,4022901009,4022912009,4022907009,4022895009,4022905009,4022897009,4024855009,4024856009,4024852009,4024853009,4022903009,4022909009,4022898009,4022902009,4024854009],"parent_id":null}],"offices":[{"id":4021057009,"name":"London (Hybrid)","location":null,"child_ids":[],"parent_id":4021053009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4415182009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4240632009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Product","value_type":"single_select"}],"id":4415182009,"updated_at":"2026-11-03T17:03:12-05:00","requisition_id":"JOB01133","title":"Senior Director, Product Management (AI/ML)","company_name":"Attentive","first_published":"2026-09-29T10:44:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Attentive is building an industry-defining Marketing Agent: a unified, vertically integrated, autonomous system that builds on three years of advances to create a step change in performance for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a chance to define what an AI-first company looks like and change the trajectory of an industry. You will help decide what autonomous marketing should mean, build the product that makes it useful and trustworthy, and work with a stellar team to bring it to market to 1000’s of Attentive’s enterprise brands and leading companies in every vertical.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a product leader with marketing, advertising, or ecommerce experience and AI/ML depth to turn our vision into a product that brands trust, use, and get measurable value from. You will own the product strategy and execution for the autonomous agent, working closely with engineering, research, design, machine learning, data science, GTM and our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike in other industries, an AI-native marketing solution does not need to simply create one deliverable – it needs to guide and operate a complete machine learning system that itself delivers 1:1 experiences at scale. You will oversee the building of that complete system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will co-own the revenue number for this product and partner closely with our CEO to make it a success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product thesis, strategy, and north-star outcomes for Attentive\u0026#39;s autonomous Marketing Agent. Make clear what we are building, for whom, why it will win, and what we will deliberately not build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customers and internal experts to understand how marketing decisions are made today, where automation can create leverage, and where the product must earn confidence before it acts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn an ambitious, ambiguous opportunity into a focused plan: customer problems, product principles, roadmap, sequencing, investment choices, and the decisions required to make progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end agent experience and operating loop - understanding a customer\u0026#39;s business and goals, forming a plan, taking action, measuring results, learning, and improving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with engineering and AI/ML teams on model strategy, data and feedback loops, tool use, retrieval, orchestration, evaluation, reliability, latency, cost, and the platform foundations required to make the product real at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a rigorous system for evaluating the agent. Define the metrics, experiments, and failure analysis that tell us how much and why it is genuinely improving customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead across boundaries. Clarify ownership, resolve disagreements, surface risks early, and build alignment without waiting for someone else to solve the problem for you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in product management or a closely related product leadership role, including substantial ownership of AI/ML-powered products. We care more about the level and quality of your experience than an exact number of years.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A senior product leader who has shipped consequential AI/ML products and can connect technical possibility to customer value and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading 0-to-1 products in a setting where the right answer was not obvious and the path changed as you learned. Experience with agents, decision systems, or applied generative AI is especially relevant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enough technical fluency to engage credibly with researchers and engineers on model behavior, evaluation, data quality, system architecture, tradeoffs, and failure modes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment: the ability to identify the highest-leverage problem, make hard tradeoffs, simplify complexity, and distinguish a real product insight from a compelling story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated habit of using customer evidence, experiments, and honest metrics to make decisions. You are comfortable showing that something failed when that is what the data says.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to operate as the mini-GM of a product area: set direction, create clarity, communicate directly, and take responsibility for outcomes across functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $281,600 - $352,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-HB1\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021642009,"name":"Product","child_ids":[4022853009,4022852009,4022854009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4463318009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4282899009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"People/Recruiting","value_type":"single_select"}],"id":4463318009,"updated_at":"2026-11-03T17:06:45-05:00","requisition_id":"JOB01168","title":"Senior People Insights Analyst","company_name":"Attentive","first_published":"2026-10-23T19:24:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;People Insights Analyst \u0026lt;/strong\u0026gt;will help turn talent data into action to help the People Team achieve our most important goals and improve the health of our organization. They will develop compelling data stories, partner across People Team functions, and help advance the team\u0026#39;s shift toward AI-enabled ways of working. Due to the breadth of the responsibility and impact, it\u0026#39;s essential that they are able to motivate, empathize with, and communicate effectively with stakeholders at every level of the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is self-motivated, collaborative, adept at navigating interpersonal relationships, and quantitatively and qualitatively analytical. They believe no task is too small if it\u0026#39;s in service of the broader outcome. They thrive in ambiguity and act as a strong operator with a service mentality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze workforce composition, employee performance, compensation, and engagement data to make recommendations to the People Leadership Team; execute quickly on those recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the day-to-day administration of the HR analytics tool, including dashboard configuration, data hygiene, and user authorizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute existing cross-functional processes such as headcount planning, goal setting, and business metric tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine our data methodologies to ensure we are using the right metrics to tell clear, compelling stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Total Rewards, Recruiting, Talent Development, and other People Team functions on ad hoc data analysis projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help lead the evolution of how the People team serves the organization with AI as a core enabler, building automated solutions that improve velocity and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in current analyses-supported processes, propose and develop scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with multiple stakeholders to ensure timely execution of projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years experience in management consulting (preferred) or people analytics in a high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience managing simultaneous complex projects with many stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative and qualitative skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate effectively in a fast-paced and ambiguous environment with high emotional intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness and responsiveness to feedback and suggestions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $100,000 - $125,000 annually +\u0026amp;nbsp;equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-AL1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021650009,"name":"People","child_ids":[4022855009,4022856009,4022857009,4022858009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4473284009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4288902009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Product","value_type":"single_select"}],"id":4473284009,"updated_at":"2026-11-03T12:59:31-05:00","requisition_id":"JOB01185","title":"Senior Product Manager, Targeting","company_name":"Attentive","first_published":"2026-10-29T17:12:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to lead our \u0026lt;strong\u0026gt;Targeting\u0026lt;/strong\u0026gt; product area within the Shopper Management pillar. Targeting is at the core of how marketers connect with their customers—helping brands determine \u0026lt;em\u0026gt;who\u0026lt;/em\u0026gt; should receive each message and ensuring every campaign reaches the right audience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll own the strategy and execution for the targeting experiences our customers use every day. From our segmentation and audience-building tools to intelligent recommendations that help marketers reach the highest-value shoppers, you\u0026#39;ll build products that make sophisticated targeting simple, powerful, and effective.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly cross-functional role that sits at the intersection of customer experience, data, and platform capabilities. You\u0026#39;ll partner closely with Engineering, Design, Data Science, and Customer Success to solve complex problems around audience selection, personalization, and customer insights. Success requires strong product intuition, exceptional customer empathy, and the ability to turn rich data into intuitive customer-facing experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the vision, strategy, and roadmap for Attentive\u0026#39;s Targeting products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build customer-facing experiences that help marketers create high-performing audiences with confidence, whether through advanced segmentation, recommendations, or intelligent targeting workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with customers and customer-facing teams to deeply understand how marketers build audiences today and identify opportunities to simplify complex workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive product discovery by combining customer research, behavioral data, and business insights to identify high-impact opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Engineering, Design, Data Science, and Platform teams to deliver scalable targeting capabilities that power best-in-class personalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance usability with flexibility, enabling customers to build sophisticated audiences without unnecessary complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success metrics, measure product impact, and continuously optimize experiences using experimentation and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a product leader across the organization, influencing strategy and helping teams understand the evolution of Attentive\u0026#39;s targeting capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of Product Management experience, with a track record of owning customer-facing products from discovery through launch and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building products in MarTech, AdTech, customer data platforms (CDPs), personalization, targeting, audience management, segmentation, or related domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product intuition paired with deep analytical thinking—you enjoy using data to uncover customer problems and validate product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building customer-facing tools that simplify complex workflows while maintaining flexibility for sophisticated users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High customer empathy and a passion for understanding how customers make decisions and accomplish their goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with large datasets and partnering closely with Data Science and Engineering teams to bring data-driven products to life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience using SQL or similar tools to explore data and inform product decisions; familiarity with analytics platforms such as Looker, Heap, or similar tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders alike.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $175,200 - $219,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-HB1\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021642009,"name":"Product","child_ids":[4022853009,4022852009,4022854009],"parent_id":null}],"offices":[{"id":4021052009,"name":"United States","location":null,"child_ids":[4021056009,4021055009],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4120606009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4081821009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4120606009,"updated_at":"2026-11-04T14:07:05-05:00","requisition_id":"JOB00744","title":"Senior Software Engineer, Identity","company_name":"Attentive","first_published":"2026-03-31T14:45:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Identity team owns Attentive\u0026#39;s first-party data collection platform: the systems that capture ecommerce and user behavior events from customer storefronts, which form the core data that Attentive\u0026#39;s marketing tools are built on. The surface area spans a JavaScript tag embedded on thousands of sites serving millions of consumers daily, Cloudflare Workers handling server-side tracking and edge compute, and backend ingestion services. The team is also heavily leaning into AI to improve the quality and volume of data collected on customer sites, with the goal of evergreen first-party data collection that can automatically measure its own performance, identify improvements, and ship them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a small team (3-4 engineers) with high autonomy and broad ownership. You\u0026#39;ll work across the full stack as an AI-first generalist who moves between browser-side code, edge runtimes, and backend services depending on what the problem demands.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own data collection across the full stack. Work across the JS tag, Cloudflare Workers, and Java backend services to deliver reliable first-party data collection at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand what we do at the edge with Cloudflare Workers. Extend our Workers infrastructure beyond server-side tracking and proxy endpoints into tag serving, A/B configuration, and compute for agentic systems and data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build agentic AI systems for data collection quality. Use heuristics and models from the ML team to identify poor data collection for specific customers. Build workflows that automatically diagnose and fix gaps, reducing the manual work that eats up engineering time today.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the event ingestion pipeline. Strengthen the backend services that receive, validate, and route events from the tag. Make the pipeline more reliable and observable so engineers can trace data from collection through ingestion without guesswork.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help lead technical direction on a small, autonomous team. Write proposals, run design reviews, and mentor teammates. With a team this size, your judgment directly shapes what gets built and how.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional software engineering experience, with a track record of working across multiple layers of a system, not just frontend or backend alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backend experience building and operating services in Java, Kotlin, or a similar typed language, including API design, data modeling, and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with JavaScript/TypeScript beyond casual use. You can reason about browser runtime behavior, async patterns, and performance in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with edge compute or serverless runtimes (Cloudflare Workers, Lambda@Edge, Fastly), or the ability to ramp quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve led projects from scoping through shipping, not just contributed to them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good debugging instincts across service boundaries. You design systems so issues surface clearly rather than hiding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI-assisted development tools (Claude Code, Cursor, Codex, or similar) in your day-to-day workflow. You\u0026#39;ve used them to build and ship production features, not just experiment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work across unfamiliar parts of the stack.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Use\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our backend is Java / Kotlin / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Aurora, AirFlow, Postgres, and Redis, hosted via AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS, using tooling like Istio, Datadog, Terraform, CloudFlare, and Helm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our automation is driven by custom and open source machine learning models, industry-leading LLMs, lots of data and tech like Python, Metaflow, HuggingFace, PyTorch, TensorFlow, and Pandas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $178,400 - $267,600 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-MN1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4456112009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4269616009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4456112009,"updated_at":"2026-11-04T14:11:41-05:00","requisition_id":"JOB01172","title":"Senior Software Engineer, Shopper Data Platform","company_name":"Attentive","first_published":"2026-10-16T20:05:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Shopper Data Platform team is the backbone of our data-driven personalization efforts, responsible for ingesting, processing, and serving millions of user data points daily. As a Senior Software Engineer on this team, you will design, build, and evolve the high-scale systems that serve as the single source of truth for user profiles and power core products, advanced segmentation, personalization, and machine learning capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will take ownership of complex technical problems across our data platform, partnering with engineering, product, data, and ML teams to deliver scalable and reliable solutions. You’ll contribute to architectural decisions, drive projects from design through production, and help improve the quality, performance, and maintainability of the systems your team owns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to work on foundational infrastructure at the center of our company’s mission to make user data more actionable and valuable. The ideal candidate is a backend engineer who enjoys solving complex distributed systems and data challenges, taking meaningful ownership, and helping the engineers around them do their best work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and evolve high-scale backend systems responsible for the ingestion, processing, storage, and serving of Shopper Data Platform and attributes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own complex engineering projects end-to-end, translating product and business requirements into scalable technical designs and driving them from implementation through successful operation in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve APIs, streaming pipelines, and platform capabilities that enable teams across the company to safely and efficiently build on user-profile data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the scalability, reliability, data quality, observability, and performance of systems processing large volumes of user and event data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, data, and ML teams to deliver user attributes and data capabilities supporting segmentation, personalization, revenue attribution, behavioral analytics, and machine learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to technical design and engineering standards through design reviews, thoughtful architectural decisions, mentorship, and hands-on development of technically challenging work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional software engineering experience, with experience designing and operating backend or distributed systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with data ingestion, processing, and streaming architectures, including systems handling large volumes of user, event, or similarly high-cardinality data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming and software-design skills in Java or similar backend languages, with a solid understanding of distributed systems, scalability, reliability, performance, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of owning complex technical projects end-to-end, from design and implementation through deployment and production operation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and technical judgment, with the ability to evaluate tradeoffs, identify opportunities for improvement, and build pragmatic solutions that balance product needs with long-term system health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, with experience working across teams, mentoring other engineers, and contributing to technical decisions and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $178,400 - $267,600 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-MN1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4120599009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4081814009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4120599009,"updated_at":"2026-11-03T17:10:20-05:00","requisition_id":"JOB00705","title":"Senior Software Engineer, Streaming","company_name":"Attentive","first_published":"2026-02-11T22:44:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a highly driven Senior Software Engineer to join our Streaming team, which powers the backbone of Attentive’s messaging and personalization platform. Our event streaming systems handle over 2 million messages per second and sit at the heart of how product and data engineering teams build real-time, customer-facing experiences.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;In this role, you’ll help shape the future of our streaming architecture, moving us to modern platforms, and unlocking new capabilities for debugging, load testing, and observability. Your work won’t just keep the pipes flowing\u0026amp;nbsp; it will directly influence how quickly we can experiment, personalize, and scale across millions of devices and billions of events.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and evolve Attentive’s next-generation event streaming platform: Design high-throughput, low-latency solutions that power mission-critical messaging, personalization, and data integration use cases across Attentive’s ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance self-service for product engineering and data teams: Build and refine self-serve tools for event observability, debugging, load testing, and system configuration, empowering teams to experiment and ship quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify and modernize streaming architecture: Remove unnecessary abstraction layers, enable direct access for power users, and ensure the platform is flexible for both “paved path” and advanced use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex distributed systems challenges: Improve event delivery reliability, cost efficiency, and system integration for real-time and batch workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion best practices and technology selection: Stay ahead of industry advancements in event streaming, advocating for tools and approaches that balance innovation with long-term reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across engineering: Partner with product, data, and infrastructure teams to launch new customer-facing features, integrations, and scalable solutions built on streaming infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience architecting and supporting high-throughput, distributed systems at scale—especially those involving event streaming or messaging platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the internals of distributed streaming frameworks such as Kafka, Flink, Pulsar, and/or Spark\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Java (Spring Boot) and familiar with modern development practices, including object-oriented design, data structures, and algorithms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to debug issues across the stack—from message serialization and event schemas to network and JVM tuning—and communicate tradeoffs clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with resource scheduling, data locality, and how infrastructure choices impact cost and system behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability and developer tooling for streaming (e.g., tracing, metrics, replay).Infrastructure-as-code expertise (Terraform, Helm), comfortable with Kubernetes (EKS) and cloud-native environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of modernizing platforms: sunsetting legacy systems, moving to managed services, or implementing self-service capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited by new technologies, but pragmatic about introducing them—focused on solving real business problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Use\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;The US base salary range for this full-time position is $178,400-$267,600 annually + equity + benefits\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-DH1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4424815009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4246316009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4424815009,"updated_at":"2026-11-03T17:12:36-05:00","requisition_id":"JOB01140","title":"Staff Software Engineer, Compute and Network","company_name":"Attentive","first_published":"2026-09-30T13:33:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Staff Software Engineer on the platform team\u0026lt;/strong\u0026gt; will help set the technical direction for the compute and networking platform that underpins Attentive’s microservices architecture. The role involves building reusable cloud components, clear interfaces, and self-service tools that make infrastructure easier to use and safer to operate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hands-on technical leadership role drives measurable improvements in platform reliability, cost efficiency and developer productivity. Responsibilities span identifying shared needs across teams, setting architectural direction, and leading complex initiatives from problem definition through production operation, balancing delivery speed with security and long-term maintainability.\u0026amp;nbsp;The platform runs on AWS and uses Kubernetes, Istio, Argo CD, Terraform, and Cloudflare at the edge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the technical direction and architecture of Attentive’s platform as part of the compute and networking team, partnering with engineering leaders to prioritize investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering teams to understand their workflows and pain points, and build platform software, APIs, and self-service tools that reduce friction and help them deliver reliable services faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex initiatives across teams, turning ambiguous requirements into designs, delivery plans, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve Kubernetes and networking infrastructure across multiple AWS accounts and networks to support growth, resilience, and efficient resource use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve Infrastructure-as-Code orchestration and reusable cloud components, providing consistent interfaces and guardrails for consuming AWS services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose complex production issues and drive lasting improvements to system design, observability, and operational practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve platform reliability, scalability, and cost efficiency while reducing operational overhead for the platform team and its users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the engineering bar through hands-on development, design and code reviews, mentorship, and technical guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and establish effective AI-assisted engineering practices across the team, improving productivity while maintaining code quality, security, and operational reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant experience designing, building, and operating large-scale infrastructure or distributed systems, with demonstrated technical leadership across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering background, including building maintainable software, tooling, or APIs that solve infrastructure problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to independently identify opportunities, bring clarity to ambiguous problems, and lead complex technical initiatives through delivery and production ownership, adapting to evolving needs and shaping technical direction in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated customer empathy, with the ability to translate developer feedback and observed pain points into platform improvements and assess success through adoption, ease of use, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate architectural tradeoffs, communicate decisions clearly, and build alignment across teams with different needs and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with AWS or a comparable cloud platform, Infrastructure as Code, and building reusable infrastructure abstractions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Substantial experience operating Kubernetes in production, including an understanding of its architecture, networking, and failure modes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking fundamentals across L3–L7 and experience diagnosing complex connectivity, routing, DNS, load-balancing, and service-to-service communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in release engineering, including designing and improving CI/CD pipelines, automating software and infrastructure delivery, and enabling safe deployments through testing, staged rollouts, and reliable rollback and recovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using observability to understand system behavior, troubleshoot production issues, and guide reliability improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI-assisted development tools to accelerate implementation, testing, debugging, and documentation, with sound judgment in validating generated code and protecting sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to mentorship, constructive feedback, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $208,000 - $312,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-MN1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4301174009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4176609009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4301174009,"updated_at":"2026-11-03T17:15:23-05:00","requisition_id":"JOB01038","title":"Staff Software Engineer, Onsite Customer Growth","company_name":"Attentive","first_published":"2026-07-01T15:27:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Onsite Customer Growth team develops features that help Attentive\u0026#39;s customers grow through personalized experiences built directly on their websites. We focus on increasing list growth through investments in creative capabilities, experimentation, and AI-driven optimization. Our team builds the systems and product experiences that power onsite engagement for millions of users and help brands convert more visitors into subscribers and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Staff Software Engineer to serve as a technical anchor for the team, shaping not just what we build, but how we build it. This is a role for someone who thinks in systems across multiple teams, drives durable architectural decisions, and accelerates the people around them as much as the product itself. You\u0026#39;ll own the most complex, cross-cutting technical challenges in our onsite growth platform and define the technical strategy as the team scales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own the technical architecture for Attentive\u0026#39;s Onsite Growth platform, setting direction for services, APIs, and shared infrastructure that multiple teams depend on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional technical strategy in partnership with product, design, ML, and data science teams, driving the most complex, ambiguous problems from alignment to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address systemic engineering risks (reliability gaps, scalability ceilings, and architectural debt) before they become blockers to the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable backend services, APIs, and user-facing product capabilities that power onsite growth at Attentive\u0026#39;s scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system observability, resiliency, and performance to ensure onsite experiences remain fast, reliable, and effective at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop other engineers, giving technical feedback, sponsoring growth, and helping the team level up as a whole\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture through principled technical leadership and a consistent focus on customer impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience, with a track record of leading complex systems at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated staff-level impact: you\u0026#39;ve driven architectural decisions that shaped an entire product area or platform, not just a single feature\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency in at least one modern programming language such as Java or TypeScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing distributed systems, APIs, and microservices, and a solid understanding of reliability, scalability, and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical communication: you’ve written crisp RFCs, led productive design reviews, and made complex tradeoffs legible to non-engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud infrastructure and modern developer tooling (AWS, Docker, Kubernetes, relational databases, caching, queues, streaming)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A history of developing other engineers through mentorship, code review, and raising the standard of work around you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity, strong collaboration skills, and a genuine passion for building products that drive meaningful customer growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $208,000 - $312,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-CW1\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4369486009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4213525009,"location":{"name":"New York, NY (Hybrid)"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Engineering","value_type":"single_select"}],"id":4369486009,"updated_at":"2026-11-03T17:18:31-05:00","requisition_id":"JOB01103","title":"Staff Software Engineer, Shopper Data Platform","company_name":"Attentive","first_published":"2026-08-14T14:14:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Engineering team creates innovative product experiences that power personalized marketing at massive scale. We develop cutting-edge applications and systems that process hundreds of billions of messages and events per year, enabling marketers to connect effectively with hundreds of millions of consumers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The User Profile team is the backbone of our data-driven personalization efforts, responsible for ingesting, processing, and serving millions of user data points daily. As a Staff Software Engineer on this team, you will provide technical leadership for the high-scale systems that serve as the single source of truth for user profiles and power core products, advanced segmentation, personalization, and machine learning capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will combine deep hands-on engineering with broad technical leadership, owning architecture across critical data systems and partnering across engineering, product, data, and ML teams. You will tackle ambiguous and complex technical problems, establish architectural direction, and drive initiatives spanning multiple systems and teams from strategy through execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to shape foundational infrastructure at the center of our company’s mission to make user data more actionable and valuable while multiplying your impact through the systems, technical direction, and engineers around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set technical direction and architecture for high-scale systems and API’s responsible for the ingestion, processing, storage, and serving of user profiles and attributes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, cross-team engineering initiatives across APIs, streaming infrastructure, data processing, and integrations, translating ambiguous product and business needs into scalable technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and evolve foundational platform capabilities that enable teams across the company to safely and efficiently build on user-profile data, including subscription lifecycle management and new data-source integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural investments that improve the scalability, reliability, data quality, observability, performance, and maintainability of systems processing data at massive scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, data, and ML teams to shape how user attributes and large-scale data processing capabilities support segmentation, personalization, revenue attribution, behavioral analytics, and machine learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multiply the effectiveness of other engineers through technical mentorship, design reviews, architectural guidance, and engineering standards while remaining hands-on with foundational and technically challenging work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional software engineering experience, with significant experience designing and operating backend or distributed systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of technical leadership on complex, multi-team initiatives, taking ambiguous problems from definition through architecture, execution, and successful operation in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with high-scale data ingestion, processing, and streaming architectures, including systems handling large volumes of user, event, or similarly high-cardinality data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming and software-design skills in Java or similar backend languages, combined with strong distributed-systems fundamentals across scalability, reliability, performance, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to make and communicate high-impact architectural decisions, identify systemic technical risks and opportunities, and balance immediate product needs with long-term platform health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, influence, and mentorship skills, with a track record of aligning teams around technical strategy and raising the engineering bar without relying on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $208,000 - $312,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-MN1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022874009,"name":"Engineering","child_ids":[4022879009,4022887009,4022880009,4022883009,4022886009,4022882009,4022878009,4022885009,4022875009,4022881009,4022888009,4022877009,4022876009,4022884009],"parent_id":null}],"offices":[{"id":4021055009,"name":"New York, NY (Hybrid)","location":null,"child_ids":[],"parent_id":4021052009}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4423425009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4245526009,"location":{"name":"United States"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Sales","value_type":"single_select"}],"id":4423425009,"updated_at":"2026-10-26T14:18:33-04:00","requisition_id":"JOB01138","title":"Strategic Account Director (East)","company_name":"Attentive","first_published":"2026-10-08T16:49:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;About the Role\u0026lt;br\u0026gt;As a Strategic Account Director at Attentive, you will be instrumental in driving expansion and retention opportunities across Attentive’s Strategic customer base.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You are the point person leading engagement with customers with the goal of uncovering expansion, upsell, and retention opportunities across the customer\u0026#39;s entire portfolio of brands and regions. You have the ability to build strong relationships with key decision makers and to create a pipeline of new opportunities within current accounts but having a deep understanding of their challenges, priorities and initiatives.. Your skills in navigating complex decision-making processes and influencing key stakeholders will result in successful closures of those deals. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;What You\u0026#39;ll Accomplish\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engage with senior-level decision makers to identify and pursue opportunities for growth within New Vertical accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive renewal conversations within these accounts and ensure successful commercial retention of these key customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate weekly forecasts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present data and trends to customers on usage and engagement of Attentive platform in order to compel customer to increase investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer inquiries related to commercial aspects of their Attentive agreement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Your Expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in a closing sales role; Account Management, Account Executive or as an outside sales person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Email is strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a SaaS, MarTech, AdTech or startup preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strong competency around objection handling and creating alignment around product price / value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy, using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically about a customer’s goals and drive renewal \u0026amp;amp; expansion opportunities through to close independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset and desire to define processes and build strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience consistently meeting and exceeding quota, with references\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel (up to 25%)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;For US based applicants:\u0026lt;br\u0026gt;- The US base salary range for this full-time position is $150,000 - $180,000 annually + commission + equity + benefits\u0026lt;br\u0026gt;- Our salary ranges are determined by role, level and location\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021645009,"name":"Sales","child_ids":[4022831009,4022832009,4022834009,4022836009,4022838009,4022842009,4022844009,4022839009,4022840009,4022841009,4022843009,4022847009,4022845009,4022846009,4022835009,4022833009,4022837009],"parent_id":null}],"offices":[{"id":4021052009,"name":"United States","location":null,"child_ids":[4021056009,4021055009],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4338293009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4197900009,"location":{"name":"United States"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Sales","value_type":"single_select"}],"id":4338293009,"updated_at":"2026-10-26T14:18:33-04:00","requisition_id":"JOB01077","title":"Strategic Account Director (West)","company_name":"Attentive","first_published":"2026-07-30T18:33:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;About the Role\u0026lt;br\u0026gt;As a Strategic Account Director at Attentive, you will be instrumental in driving expansion and retention opportunities across Attentive’s Strategic customer base.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You are the point person leading engagement with customers with the goal of uncovering expansion, upsell, and retention opportunities across the customer\u0026#39;s entire portfolio of brands and regions. You have the ability to build strong relationships with key decision makers and to create a pipeline of new opportunities within current accounts but having a deep understanding of their challenges, priorities and initiatives.. Your skills in navigating complex decision-making processes and influencing key stakeholders will result in successful closures of those deals. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;What You\u0026#39;ll Accomplish\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engage with senior-level decision makers to identify and pursue opportunities for growth within New Vertical accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive renewal conversations within these accounts and ensure successful commercial retention of these key customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and accurate weekly forecasts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present data and trends to customers on usage and engagement of Attentive platform in order to compel customer to increase investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer inquiries related to commercial aspects of their Attentive agreement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Your Expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in a closing sales role; Account Management, Account Executive or as an outside sales person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Email is strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a SaaS, MarTech, AdTech or startup preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strong competency around objection handling and creating alignment around product price / value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy, using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically about a customer’s goals and drive renewal \u0026amp;amp; expansion opportunities through to close independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset and desire to define processes and build strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience consistently meeting and exceeding quota, with references\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel (up to 25%)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;For US based applicants:\u0026lt;br\u0026gt;- The US base salary range for this full-time position is $150,000 - $180,000 annually + commission + equity + benefits\u0026lt;br\u0026gt;- Our salary ranges are determined by role, level and location\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4021645009,"name":"Sales","child_ids":[4022831009,4022832009,4022834009,4022836009,4022838009,4022842009,4022844009,4022839009,4022840009,4022841009,4022843009,4022847009,4022845009,4022846009,4022835009,4022833009,4022837009],"parent_id":null}],"offices":[{"id":4021052009,"name":"United States","location":null,"child_ids":[4021056009,4021055009],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/attentive/jobs/4324314009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4189822009,"location":{"name":"United States"},"metadata":[{"id":4731867009,"name":"Employment Type","value":"Full Time","value_type":"single_select"},{"id":4886886009,"name":"Team","value":"Customer Success","value_type":"single_select"}],"id":4324314009,"updated_at":"2026-10-26T14:18:33-04:00","requisition_id":"JOB01063","title":"Support Engineer","company_name":"Attentive","first_published":"2026-07-23T16:50:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Recognized as the\u0026amp;nbsp;#1\u0026amp;nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf\u0026quot;\u0026gt;Deloitte’s Fast 500\u0026lt;/a\u0026gt;\u0026amp;nbsp;(four years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states\u0026quot;\u0026gt;LinkedIn’s Top Startups\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.forbes.com/lists/cloud100/\u0026quot;\u0026gt;Forbes’ Cloud 100\u0026lt;/a\u0026gt; (five years running!),\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.inc.com/best-workplaces/2025\u0026quot;\u0026gt;Inc.’s Best Workplaces\u0026lt;/a\u0026gt;, and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.hrc.org/resources/corporate-equality-index\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Human Rights Campaign Foundation\u0026#39;s Corporate Equality Index\u0026lt;/a\u0026gt;!\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As a Support Engineer you will work both directly with our customers, as well as the Customer Success team, to ensure customers’ technical needs are met as our product offerings rapidly grow. You will serve as a key link between Customer Success (CS) and Engineering, enabling CS to help our customers employ Attentive technology to achieve their marketing goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Accomplish\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate with customers via Zendesk, JIRA, or scheduled calls\u0026amp;nbsp; to best understand and identify customer issues and your role in addressing them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical point of contact support resource for Customer Success to drive the resolution of technical requests, involving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues - including site event incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creatively problem solve to develop strategic, reusable solutions. Identify bugs and effectively escalate to the appropriate internal parties\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Affinity for problem solving and crafting innovative, reusable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess high level of emotional intelligence, handling difficult situations with empathy and professionalism\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional direct customer communication, organization, prioritization, and time-management skills in a fast-paced and demanding environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in handling incidents and internal communications both within and outside of (on-call) business hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to adapt when needed and step out of your comfort zone to try/learn new things\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced ability to communicate and collaborate with cross-departmental partners and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail oriented and accuracy obsessed in a dynamic and fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in MarTech/AdTech or a technical service environment preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills; ability to explain technical concepts to non-technical people and communicate urgency in tickets and live conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A critical thinker with the ability to logically and methodically investigate and problem-solve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Code Aptitude: A strong understanding of HTML/CSS and SQL required; familiarity with at least one programming or scripting language, such as JavaScript,, Liquid, or TypeScript is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Webhooks, REST APIs, and API documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/BA Degree or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll get competitive\u0026lt;a href=\u0026quot;https://www.attentive.com/benefits\u0026quot;\u0026gt;\u0026amp;nbsp;perks and benefits\u0026lt;/a\u0026gt;, from health \u0026amp;amp; wellness to equity, to help you bring your best self to work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For US based applicants:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The US base salary range for this full-time position is $75,000 - $85,000 annually\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;+ equity + benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salary ranges are determined by role, level and location\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-SJ1\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;By applying for this position, your data will be processed as per \u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1RViE_YUnu0ipiJQ9xDpC-iSJ9sYJBbX8/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Attentive\u0026#39;s Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attentive Company Values\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Default to Action\u0026lt;/strong\u0026gt; - Move swiftly and with purpose\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Be One Unstoppable Team\u0026lt;/strong\u0026gt; - Rally as each other’s champions\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Champion the Customer \u0026lt;/strong\u0026gt;- Our success is defined by our customers\u0026#39; success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Act Like an Owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;- Take responsibility for Attentive’s success\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Learn more about \u0026lt;a class=\u0026quot;postings-link\u0026quot; href=\u0026quot;https://www.attentive.com/awake\u0026quot;\u0026gt;AWAKE\u0026lt;/a\u0026gt;, Attentive’s collective of employee resource groups.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;At Attentive, we know that our Company\u0026#39;s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4022894009,"name":"Customer Success","child_ids":[4022896009,4022911009,4022910009,4022904009,4022899009,4022900009,4022906009,4022908009,4022901009,4022912009,4022907009,4022895009,4022905009,4022897009,4024855009,4024856009,4024852009,4024853009,4022903009,4022909009,4022898009,4022902009,4024854009],"parent_id":null}],"offices":[{"id":4021052009,"name":"United States","location":null,"child_ids":[4021056009,4021055009],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":25}}