{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/ascend21/jobs/5216877008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4473235008,"location":{"name":"San Francisco, California"},"metadata":null,"id":5216877008,"updated_at":"2026-05-11T20:55:53-04:00","requisition_id":"GTM-005","title":"Head of Sales","company_name":"Ascend","first_published":"2026-05-11T20:55:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3 !gap-3.5\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;What We Do\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;pre\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.\n\nWe built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we\u0026#39;ve become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.\u0026lt;/span\u0026gt;\u0026lt;/pre\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;How We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI is driving the cost of software toward zero. The companies that win won\u0026#39;t just sell tools — they\u0026#39;ll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don\u0026#39;t just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren\u0026#39;t just inefficient; they\u0026#39;re a ceiling on what the industry can become.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend\u0026#39;s mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We\u0026#39;re not building another point solution. We\u0026#39;re building the financial backbone of insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;h-8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend is looking for a Head of Sales to lead our sales organization and own our closed won deals goals. You\u0026#39;ll inherit a strong foundation — defined segments, active pipeline, and a GTM motion that\u0026#39;s working — and your job is to take it to the next level. You\u0026#39;ll lead a team of 8-10 AEs across SMB, Mid-Market, and Enterprise, drive forecast discipline, and be a player-coach in our most important deals.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are hiring for this position in San Francisco, CA.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities will include\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Objective #1: In your first 30 days, develop an understanding of how each of our AEs sells Ascend’s products in their respective segments\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop a deep understanding of Ascend\u0026#39;s product lines and how each maps to SMB, Mid-Market, and Enterprise buyer personas\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Shadow AE calls, deal reviews, and customer conversations to calibrate where the team is excelling and where there are areas of improvement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Audit the current sales org: pipeline health, quota attainment by rep, forecast accuracy, and gaps in the existing playbook across segments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Align with the CEO and RevOps on near-term targets, priorities, and key decisions for the first 90 days\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build relationships cross-functionally with Marketing, Customer Success, Product, and Finance to understand how Sales connects to the broader GTM machine\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Objective #2: In your first 60 days, take ownership of the pipeline, weekly meetings, and coaching AEs\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own closed won results end-to-end — manage forecasting, establish stage discipline, commit cadences, and data hygiene standards that give leadership accurate visibility into the business.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Identify performance gaps and begin focused coaching tailored to each AE\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Engage directly in key deals as a player-coach — leading or supporting Enterprise/Strategic pursuits where executive presence and deal strategy matter\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Take over running our weekly sales calls: Weekly meetings, pipeline review with revenue operations, and Team Call Reviews to foster shared learnings and feedback across the team\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Objective #3: In your first 90 days, fully own KPIs and enhance collaboration with marketing and customer success\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Full settled into steady-state expectations of the role — owning and hitting metrics, coaching, managing, and leading the team, supporting deals with a strong understanding of our products and customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Refine and own KPIs and reporting rhythms that give the team and leadership a shared view of pipeline health, rep performance, and segment economics\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner with Marketing on lead generation, message architecture, and competitive positioning — ensuring Sales and Marketing are running a coordinated GTM motion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Collaborate with Customer Success on expansion and cross-sell strategy; ensure Sales-to-CS handoffs are airtight and that land-and-expand is a first-class motion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Begin hiring or backfilling any gaps — raising the talent bar while maintaining team momentum\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you are / have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;8+ years in B2B technology sales, with experience across multiple segments — you\u0026#39;ve sold SMB and you\u0026#39;ve run enterprise deals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;2+ years leading quota-carrying sales teams with a track record of building high-performance culture and consistent attainment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong exposure or experience with other parts of revenue org (CS, marketing, rev ops, etc)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong forecasting discipline — you\u0026#39;ve run a clean forecast, and you know how to coach reps to do the same\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with land-and-expand motions; ideally with strong NDR as a north star\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfortable in the player-coach seat — you can run a deal and develop a rep in the same week\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Excellent communication and executive presence; you can hold a room with a CFO and also run a tight deal review\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Insurance, financial services, or payments experience is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;High-growth startup experience preferred — you\u0026#39;ve built something before, not just managed something that was already built\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;OTE $350,000-400,000\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;display: none;\u0026quot;\u0026gt;#LI-RS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% health premiums covered for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401k with employer matching options\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Company paid commuter benefits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Parental and family leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch everyday\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dog-friendly office!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We encourage candidates to apply even if their experience doesn\u0026#39;t precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034461008,"name":"Sales","child_ids":[4034466008,4034465008],"parent_id":4034464008}],"offices":[{"id":4029827008,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ascend21/jobs/5210435008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4469855008,"location":{"name":"San Francisco, California"},"metadata":null,"id":5210435008,"updated_at":"2026-05-05T11:48:58-04:00","requisition_id":"GTM-017","title":"Lead Customer Success Manager","company_name":"Ascend","first_published":"2026-05-05T11:48:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3 !gap-3.5\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;What We Do\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;pre\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.\n\nWe built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we\u0026#39;ve become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.\u0026lt;/span\u0026gt;\u0026lt;/pre\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;How We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI is driving the cost of software toward zero. The companies that win won\u0026#39;t just sell tools — they\u0026#39;ll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don\u0026#39;t just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren\u0026#39;t just inefficient; they\u0026#39;re a ceiling on what the industry can become.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend\u0026#39;s mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We\u0026#39;re not building another point solution. We\u0026#39;re building the financial backbone of insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;h-8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Role\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are looking for a relationship driven, strategically minded Customer Success Manager to lead and scale our post-implementation Customer Success function. This role will own the end to end lifecycle of Ascend\u0026#39;s highest value customers, serving as a trusted advisor to C-suite and senior stakeholders while driving strong adoption, retention, and expansion. You\u0026#39;ll balance hands-on account management with long-term strategic thinking by building repeatable motions, surfacing customer insights, and partnering cross-functionally to influence product direction and drive durable growth.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities will include\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Objective #1: In your first 30 days, you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dive deep into Ascend\u0026#39;s product, customer segments, and current Customer Success processes and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build foundational relationships with internal partners across Sales, Product, and Product Support\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Begin developing your approach to managing relationships and driving value for sophisticated insurance organizations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Objective #2: In your first 60 days, you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop a strong understanding of your customers\u0026#39; workflows, goals, and success metrics with actionable insights to improve adoption and outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Objective #3: In your first 90 days, and beyond, you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Fully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Act as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Help define and refine scalable Customer Success best practices that enable Ascend to deliver a world class enterprise customer experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Mentor and provide guidance to junior Customer Success team members, helping to elevate the overall team\u0026#39;s effectiveness and consistency\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you are / have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;4-5 years of experience in related roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience managing or mentoring teammates, with an ability to influence without direct authority across cross-functional teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfortable operating in the ambiguity and pace of a high growth startup\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A consultative, relationship first approach to customer success with a proven track record of renewals and expansion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Demonstrated ability to build and improve scalable processes, playbooks, or CS programs — not just execute within them\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Background in insurance, financial services, or fintech is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range: $120,000-130,000\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% health premiums covered for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401k with employer matching options\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Company paid commuter benefits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Parental and family leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch everyday\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dog-friendly office!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We encourage candidates to apply even if their experience doesn\u0026#39;t precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034458008,"name":"Customer Success","child_ids":[],"parent_id":4034464008}],"offices":[{"id":4029827008,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ascend21/jobs/5191795008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4461062008,"location":{"name":"San Francisco, California"},"metadata":null,"id":5191795008,"updated_at":"2026-04-17T09:06:00-04:00","requisition_id":"OPS-006","title":"Product Operations Lead","company_name":"Ascend","first_published":"2026-04-16T20:39:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3 !gap-3.5\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;What We Do\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;pre\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.\n\nWe built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we\u0026#39;ve become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.\u0026lt;/span\u0026gt;\u0026lt;/pre\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;How We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI is driving the cost of software toward zero. The companies that win won\u0026#39;t just sell tools — they\u0026#39;ll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don\u0026#39;t just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren\u0026#39;t just inefficient; they\u0026#39;re a ceiling on what the industry can become.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend\u0026#39;s mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We\u0026#39;re not building another point solution. We\u0026#39;re building the financial backbone of insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;h-8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Your Role\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are looking for a technical, operationally sharp, people-driven ProdOps Lead to own the performance and execution of Ascend\u0026#39;s Product Operations team. This role will be 50% managing the team running manual ops and 50% driving loan operations automation — serving as the primary escalation point, cadence owner, and people manager. You\u0026#39;ll handle ~95% of execution and team decisions independently, freeing up Head of Ops bandwidth to focus on strategic priorities while you drive delivery, metrics, and team development on the ground. You\u0026#39;ll need technical experience because in addition to team management you are expected to:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;- Build and maintain the loan operations automation roadmap \u0026amp;nbsp;\u0026lt;br\u0026gt;- Own monthly tooling improvements and automations\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;br\u0026gt;- Own spec delivery and alignment with tech on cross-functional projects \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Responsibilities will include\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Objective #1: In your first 30 days, you will:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Shadow weekly kickoff and metrics meetings, with the goal of running them independently by Day 30\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Review past cross-functional approach — tooling requests, project briefs, and ops meeting history\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Draft a rollout plan and calendar and ramp up on all health check SOPs\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own 1 monthly tool automation project \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Objective #2: In your first 60 days, you will:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Run weekly kickoff, metrics meetings, and 1:1s independently\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deliver first weekly pulse check — covering health check metrics, ticket escalation, project completion rates, and remediation plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Draft the hub and process for the monthly ProdOps report\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own escalations monitoring and on-call ops volume for 50% of team scope\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Objective #3: In your first 90 days, and beyond, you will:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Drive the first full quarterly planning cycle — delivering top 3–5 ProdOps milestones with clear timelines, resource allocation, and cross-functional alignment with tech, product, data, and compliance teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own escalations monitoring and support for 100% of team scope with zero major operational incidents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Run 1:1s independently and deliver a development plan for each direct report — gaps, strengths, and development priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Propose and document the initial team scope rotation plan and backup coverage protocols\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-2 -mb-1 text-base font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You might be a good fit if you are / have\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;3+ years in operations, program management, or a related role in a high-growth environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience building or iterating on internal tools (Retool, Lovable, or similar\u0026amp;nbsp;no-code/low-code platforms) — you\u0026#39;ve shipped something, not just requested it \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience managing small teams with a track record of hitting SLA targets and developing direct reports\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfortable owning both execution and process — equally at home running a team meeting and triaging a tooling backlog\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong analytical instincts with the ability to build and maintain metrics dashboards that drive decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A bias for direct communication, structured thinking, and proactive problem-solving without needing to be asked\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Background in fintech, insurtech, or financial operations is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range: $\u0026lt;/strong\u0026gt;130,000-150,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% health premiums covered for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401k with employer matching options\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Company paid commuter benefits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Parental and family leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch everyday\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dog-friendly office!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We encourage candidates to apply even if their experience doesn\u0026#39;t precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034453008,"name":"Product","child_ids":[4034473008],"parent_id":4034455008}],"offices":[{"id":4029827008,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ascend21/jobs/5234420008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481555008,"location":{"name":"San Francisco"},"metadata":null,"id":5234420008,"updated_at":"2026-05-28T13:22:55-04:00","requisition_id":"GTM-013","title":"Product Support Specialist","company_name":"Ascend","first_published":"2026-05-28T13:22:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3 !gap-3.5\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;What We Do\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;pre\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.\n\nWe built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we\u0026#39;ve become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.\u0026lt;/span\u0026gt;\u0026lt;/pre\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;How We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI is driving the cost of software toward zero. The companies that win won\u0026#39;t just sell tools — they\u0026#39;ll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don\u0026#39;t just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren\u0026#39;t just inefficient; they\u0026#39;re a ceiling on what the industry can become.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend\u0026#39;s mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We\u0026#39;re not building another point solution. We\u0026#39;re building the financial backbone of insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;h-8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a driven and detailed-oriented Product Support Specialist to collaborate with our customers and internal teams to triage and resolve issues that will help fuel our customers’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities will include\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Objective #1:\u0026lt;/strong\u0026gt; In your first 30 days, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Onboard alongside other new Ascend employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin learning our product and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Objective #2:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;In your first 60 days you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with customers over email, helping them resolve issues, educating them on how to better use the product, and ensuring a top-notch customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continue your product education, pushing further into the capabilities of the product and our customers’ use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Objective #3:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;In your first 90 days, and beyond, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Operations, Product, Engineering, and Customer Success teams to identify and solution complex issues, whether for an individual customer or across our entire product surface area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Begin covering our chat support channel, where speed and accuracy are key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our support system, offering your expertise and guidance to help us build a world-class Product Support team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you are/have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A background in insurance, financial services, or insurtech/fintech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building support systems at early stage companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with the ambiguity and pace of an early stage startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, ability to quickly understand complex (and sometimes dense) subject matter, and great attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in our toolsets, which include Retool, Slack, Notion, Front, and Linear.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;notion-enable-hover\u0026quot; data-token-index=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$70,000 - $100,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% health premiums covered for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401k with employer matching options\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Company paid commuter benefits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Parental and family leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch everyday\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dog-friendly office!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We encourage candidates to apply even if their experience doesn\u0026#39;t precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034473008,"name":"Support","child_ids":[],"parent_id":4034453008}],"offices":[{"id":4029827008,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ascend21/jobs/4898514008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4330141008,"location":{"name":"San Francisco, CA"},"metadata":null,"id":4898514008,"updated_at":"2026-04-21T12:17:57-04:00","requisition_id":"GTM-009","title":"Sales Development Representative","company_name":"Ascend","first_published":"2025-08-28T09:10:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3 !gap-3.5\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;What We Do\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;pre\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.\n\nWe built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we\u0026#39;ve become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.\u0026lt;/span\u0026gt;\u0026lt;/pre\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;How We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI is driving the cost of software toward zero. The companies that win won\u0026#39;t just sell tools — they\u0026#39;ll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don\u0026#39;t just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren\u0026#39;t just inefficient; they\u0026#39;re a ceiling on what the industry can become.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend\u0026#39;s mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We\u0026#39;re not building another point solution. We\u0026#39;re building the financial backbone of insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;h-8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-start=\u0026quot;130\u0026quot; data-end=\u0026quot;142\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Your Role\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;144\u0026quot; data-end=\u0026quot;428\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As a Sales Development Representative, you’ll be a driving force behind Ascend’s growth and at the forefront of our go-to-market efforts. You’ll play a key role in helping us expand our footprint across the Mid-Market and SMB segments, further solidifying our leadership in the space.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;430\u0026quot; data-end=\u0026quot;682\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We’re looking for someone with a proven history of effective cold calling, a strong drive for constant improvement, and a creative approach to outreach. You’ll be part of a growing team, helping us build a consistent and high-quality outbound motion.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;684\u0026quot; data-end=\u0026quot;750\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Please note, this role is in-person at our San Francisco office.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;752\u0026quot; data-end=\u0026quot;785\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Responsibilities Will Include\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;787\u0026quot; data-end=\u0026quot;940\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;787\u0026quot; data-end=\u0026quot;938\u0026quot;\u0026gt;Objective #1: In your first 30 days, you will onboard and get up to speed on Ascend, our processes, and our market (and begin generating pipeline):\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;943\u0026quot; data-end=\u0026quot;1092\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop a deep understanding of the problems our customers face, how Ascend solves them, and how to communicate that value to prospective customers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1095\u0026quot; data-end=\u0026quot;1207\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Learn and ask questions about how we operate as an SDR team, as a GTM function, and as a business more broadly\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1210\u0026quot; data-end=\u0026quot;1332\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Jump into prospecting, cold calling, cold emailing, and booking demos with guidance and coaching from other team members\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1334\u0026quot; data-end=\u0026quot;1476\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1334\u0026quot; data-end=\u0026quot;1474\u0026quot;\u0026gt;Objective #2: In your first 60 days, you will establish the key habits and processes needed to drive predictable and repeatable results:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1479\u0026quot; data-end=\u0026quot;1696\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Work with your manager on a strategic initiative that you will own, build, and implement across the team (for example: defining new outreach strategies or figuring out ways to implement AI into the team’s workflows)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1699\u0026quot; data-end=\u0026quot;1854\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Identify and establish a repeatable process to meet weekly, monthly, and quarterly goals, and build structure around your workflows to ensure consistency\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1857\u0026quot; data-end=\u0026quot;1967\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experiment with different outreach strategies, messaging, cadences, and channels, and attend industry events\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1969\u0026quot; data-end=\u0026quot;2132\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1969\u0026quot; data-end=\u0026quot;2130\u0026quot;\u0026gt;Objective #3: In your first 90 days, you will have in-depth conversations with prospective customers and perform alongside the other members of our SDR team:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2135\u0026quot; data-end=\u0026quot;2248\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Collaborate with marketing and the broader GTM function to identify new opportunities and push the team forward\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2251\u0026quot; data-end=\u0026quot;2388\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Leverage data and reporting to find areas for improvement and optimization, both individually and across the sales development function\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2391\u0026quot; data-end=\u0026quot;2521\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Give feedback to, and receive feedback from, other team members to ensure consistent learnings, and mentor new SDRs as they join\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2523\u0026quot; data-end=\u0026quot;2566\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You Might Be a Good Fit If You Are/Have\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2569\u0026quot; data-end=\u0026quot;2725\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Some proven experience: SDR experience in SaaS is preferred (but open to ambitious people who break that mold and are eager to grow in their sales career)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2728\u0026quot; data-end=\u0026quot;2853\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong communication skills: comfortable speaking on the phone, clear in writing, and able to adapt messaging to the moment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2856\u0026quot; data-end=\u0026quot;2965\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A learner’s mindset: self-motivated, resourceful, and excited to learn new strategies, messaging, and tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2968\u0026quot; data-end=\u0026quot;3098\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A creative thinker: eager to experiment with new outreach ideas and constantly looking for ways to improve efficiency and impact\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3101\u0026quot; data-end=\u0026quot;3216\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Flexible and agile: excited by the pace of a startup environment and able to adapt quickly to shifting priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3219\u0026quot; data-end=\u0026quot;3320\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The ultimate team player: you thrive in collaboration and are energized by team wins above all else\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;3322\u0026quot; data-end=\u0026quot;3339\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Nice to Haves\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;3342\u0026quot; data-end=\u0026quot;3423\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, or Clay\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;3426\u0026quot; data-end=\u0026quot;3498\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Exposure to startup environments and comfort with navigating ambiguity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;3500\u0026quot; data-end=\u0026quot;3536\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Compensation: $70,000–$115,000 OTE\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% health premiums covered for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401k with employer matching options\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Company paid commuter benefits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Parental and family leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch everyday\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dog-friendly office!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We encourage candidates to apply even if their experience doesn\u0026#39;t precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034461008,"name":"Sales","child_ids":[4034466008,4034465008],"parent_id":4034464008}],"offices":[{"id":4029827008,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ascend21/jobs/4460281008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4147269008,"location":{"name":"San Francisco"},"metadata":null,"id":4460281008,"updated_at":"2026-04-08T14:22:34-04:00","requisition_id":"TCH-002","title":"Senior Software Engineer","company_name":"Ascend","first_published":"2024-12-18T15:43:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3 !gap-3.5\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;What We Do\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;pre\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.\n\nWe built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we\u0026#39;ve become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.\u0026lt;/span\u0026gt;\u0026lt;/pre\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;How We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI is driving the cost of software toward zero. The companies that win won\u0026#39;t just sell tools — they\u0026#39;ll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don\u0026#39;t just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren\u0026#39;t just inefficient; they\u0026#39;re a ceiling on what the industry can become.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend\u0026#39;s mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We\u0026#39;re not building another point solution. We\u0026#39;re building the financial backbone of insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;h-8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-start=\u0026quot;127\u0026quot; data-end=\u0026quot;139\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Your Role\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;141\u0026quot; data-end=\u0026quot;557\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend is seeking a Senior Software Engineer to join our team on-site in San Francisco to help expand our core product. As an Engineer at Ascend, you’ll be part of a small but growing team focused on solving complex technical challenges using Ruby. You’ll also interface directly with our customers and work cross-functionally to develop new product features, dashboards, and checkout processes—without any layers.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;559\u0026quot; data-end=\u0026quot;592\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Responsibilities Will Include\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;594\u0026quot; data-end=\u0026quot;636\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;594\u0026quot; data-end=\u0026quot;634\u0026quot;\u0026gt;Objective #1: In your first 30 days:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;639\u0026quot; data-end=\u0026quot;765\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Understand Ascend’s platform, product, and customer workflows by collaborating with team members and engaging with customers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;768\u0026quot; data-end=\u0026quot;836\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Contribute to user-facing projects using Ruby on Rails and Next.js\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;839\u0026quot; data-end=\u0026quot;922\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner with product managers and designers to solve customer challenges directly\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;924\u0026quot; data-end=\u0026quot;966\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;924\u0026quot; data-end=\u0026quot;964\u0026quot;\u0026gt;Objective #2: In your first 60 days:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;969\u0026quot; data-end=\u0026quot;1072\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Take ownership of end-to-end features that process millions in insurance premiums using Ruby on Rails\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1075\u0026quot; data-end=\u0026quot;1139\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build intuitive UIs with Next.js to power financial operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1142\u0026quot; data-end=\u0026quot;1199\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop internal tools to streamline customer workflows\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1202\u0026quot; data-end=\u0026quot;1290\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Maintain high product quality through proactive monitoring and continuous improvements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;1292\u0026quot; data-end=\u0026quot;1345\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;1292\u0026quot; data-end=\u0026quot;1343\u0026quot;\u0026gt;Objective #3: In your first 90 days and beyond:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1348\u0026quot; data-end=\u0026quot;1474\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Collaborate with customers to translate their needs into scalable solutions for the multi-trillion-dollar insurance industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1477\u0026quot; data-end=\u0026quot;1603\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop the industry’s leading point-of-sale system for insurance, enabling seamless payments and improving conversion rates\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1606\u0026quot; data-end=\u0026quot;1701\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Automate back-office tasks with AI, reducing time and improving accuracy for accounting teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1704\u0026quot; data-end=\u0026quot;1776\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Help shape technical architecture and processes as the platform scales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1779\u0026quot; data-end=\u0026quot;1852\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Mentor engineers through thoughtful code reviews and technical guidance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;1854\u0026quot; data-end=\u0026quot;1867\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Must Have\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;1870\u0026quot; data-end=\u0026quot;1935\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;4+ years of experience as a Full Stack or Backend Engineer\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1938\u0026quot; data-end=\u0026quot;1982\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;2+ years working in a growth-stage startup\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;1985\u0026quot; data-end=\u0026quot;2023\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with relational databases\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2026\u0026quot; data-end=\u0026quot;2077\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience building and scaling consumer products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2080\u0026quot; data-end=\u0026quot;2145\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A strong desire to learn new skills and solve business problems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2147\u0026quot; data-end=\u0026quot;2163\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Nice to Have\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2166\u0026quot; data-end=\u0026quot;2229\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Familiarity or interest in learning Ruby on Rails and Next.js\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2232\u0026quot; data-end=\u0026quot;2324\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Familiarity with building external APIs and integrations with platforms such as Salesforce\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2327\u0026quot; data-end=\u0026quot;2392\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience in building payment, checkout, or insurance products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2394\u0026quot; data-end=\u0026quot;2420\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Tech Stack \u0026amp;amp; Processes\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2423\u0026quot; data-end=\u0026quot;2459\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ruby on Rails API hosted on Heroku\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2462\u0026quot; data-end=\u0026quot;2504\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Next.js with TypeScript hosted on Vercel\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2507\u0026quot; data-end=\u0026quot;2545\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Tailwind CSS across all the frontend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2548\u0026quot; data-end=\u0026quot;2580\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Postgres and Redis for storage\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2583\u0026quot; data-end=\u0026quot;2620\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Continuous integration and delivery\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-start=\u0026quot;2622\u0026quot; data-end=\u0026quot;2660\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; $200,000–$225,000\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-start=\u0026quot;2622\u0026quot; data-end=\u0026quot;2660\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;display: none;\u0026quot;\u0026gt;#LI-RS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% health premiums covered for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401k with employer matching options\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Company paid commuter benefits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Parental and family leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch everyday\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dog-friendly office!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We encourage candidates to apply even if their experience doesn\u0026#39;t precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034455008,"name":"Tech","child_ids":[4034471008,4034472008,4034470008,4034453008,4034473008],"parent_id":null}],"offices":[{"id":4029827008,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ascend21/jobs/5215133008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4472288008,"location":{"name":"San Francisco"},"metadata":null,"id":5215133008,"updated_at":"2026-05-15T17:12:38-04:00","requisition_id":"TCH-004","title":"Solutions Engineer ","company_name":"Ascend","first_published":"2026-05-08T19:17:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;standard-markdown grid-cols-1 grid [\u0026amp;amp;_\u0026gt;_*]:min-w-0 gap-3 !gap-3.5\u0026quot;\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;What We Do\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;pre\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.\n\nWe built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we\u0026#39;ve become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.\u0026lt;/span\u0026gt;\u0026lt;/pre\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;How We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;AI is driving the cost of software toward zero. The companies that win won\u0026#39;t just sell tools — they\u0026#39;ll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don\u0026#39;t just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Why We Do It\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren\u0026#39;t just inefficient; they\u0026#39;re a ceiling on what the industry can become.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend\u0026#39;s mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We\u0026#39;re not building another point solution. We\u0026#39;re building the financial backbone of insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;h-8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ascend is hiring a \u0026lt;strong\u0026gt;Solutions Engineer (Contract)\u0026lt;/strong\u0026gt; to take full ownership of critical AI agentic workflows. You’ll shape how automation powers the insurance industry—improving accuracy, scalability, and customer experience at every step.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll dive deep into complex data problems, fine-tune prompts, and refine systems that power the automation layer behind Ascend’s financial infrastructure. This role is a mix of hands-on problem-solving, experimentation, and collaboration with Product, Operations, and Engineering teams to make our automation more reliable and intelligent.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;This is a \u0026lt;strong\u0026gt;contract role\u0026lt;/strong\u0026gt; based on-site at our San Francisco office, 40 hours per week for six months.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Own and optimize prompt logic\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build, test, and refine prompts that power AI agents using prompt engineering and analytical problem-solving.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Design systems that enable scalable, high-accuracy iteration on prompt workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical implementation \u0026amp;amp; tooling\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner with internal teams to improve testing, monitoring, and refinement processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Support new customer and organization onboarding through internal tooling improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Provide feedback and insights to shape the broader product roadmap.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; stakeholder collaboration\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Work closely with internal and external users to gather context, troubleshoot challenges, and deliver consistent, high-quality results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Quality assurance \u0026amp;amp; reporting\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Track and analyze AI workflow accuracy metrics, uncovering trends and root causes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Recommend process improvements to reduce manual work over time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build reusable playbooks and prompt strategies to support future automation efforts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;This is a chance to own a critical piece of Ascend’s AI-powered automation systems and see your work directly impact product performance, customer satisfaction, and company growth.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You’ll thrive here if you love solving tough technical problems, moving quickly, and building systems that scale intelligently. This role is perfect for someone who operates at the intersection of \u0026lt;strong\u0026gt;data, engineering, and product thinking\u0026lt;/strong\u0026gt;—and takes pride in turning complexity into clarity.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Exceptional analytical and critical thinking skills, with a track record of breaking down complex problems into actionable solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience with prompt engineering, AI agents, or AI-powered automation workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Proven ability to work with complex, real-world systems to identify patterns and improve reliability.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus:\u0026lt;/strong\u0026gt; Familiarity with large language models (LLMs) and their applications in automation or data systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Contract Details\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; On-site in San Francisco (SoMa)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; $45 per hour (average working week 40 hours)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Type:\u0026lt;/strong\u0026gt; Contract to hire as a full time software engineer (6 months)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Benefits do not apply until contract positions are converted to full-time (not guaranteed).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% health premiums covered for you and your dependents\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401k with employer matching options\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Company paid commuter benefits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Parental and family leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lunch everyday\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Dog-friendly office!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We encourage candidates to apply even if their experience doesn\u0026#39;t precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034455008,"name":"Tech","child_ids":[4034471008,4034472008,4034470008,4034453008,4034473008],"parent_id":null}],"offices":[{"id":4029827008,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":7}}