{"absolute_url":"https://careers.airbnb.com/positions/7964996?gh_jid=7964996","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458045,"location":{"name":"Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7964996,"updated_at":"2026-08-14T05:26:41-04:00","requisition_id":"ONE","title":"Safety Specialist","company_name":"Airbnb","first_published":"2026-05-28T22:35:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,\u0026amp;nbsp; and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a one-year full time position based in Korea. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in both English and Korea\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}