{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4203370009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4118731009,"location":{"name":"Alpharetta, GA ; Las Vegas, NV"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"N/A","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Professional Services","value_type":"single_select"}],"id":4203370009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"27","title":"Customer Success Manager - Spa \u0026 Wellness (Former Spa Operations Leaders Encouraged)","company_name":"Agilysys","first_published":"2026-03-30T06:23:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Are you a former Spa Director, Spa Manager, or Wellness Operations leader who has worked hands-on with Book4Time, Agilysys Spa or other spa software systems?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Agilysys is looking for a spa industry professional who understands the realities of treatment scheduling, therapist utilization, retail sales, memberships, and guest experience — and wants to help other luxury hotels and spas maximize the value of their hospitality technology.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is not a traditional sales-focused CSM role. We are seeking a spa operations expert who can partner with luxury hotels, spas and wellness businesses to drive adoption, optimization, and long-term success with their Agilysys software solutions.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Customer Success Manager\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with Agilysys, you will support and grow our customer relationships across the North America, Europe and Middle East regions. You will play a critical role in delivering an exceptional customer experience and fostering long-term partnerships.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product Adoption \u0026amp;amp; Retention:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strong relationships with assigned customers, business users and key influencers to ensure the highest level of customer satisfaction, product adoption and account reference-ability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the onboarding team to ensure a successful and seamless transition of new customers post-go live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the sales team to help identify and drive upsells opportunities for new products, licenses and partner integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with a zero-churn mindset by proactively soliciting and monitoring customer satisfaction, product usage and adoption to\u0026amp;nbsp;mitigate potential churn risk at all times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively follow-up on customer feedback and CSATs by ensuring all internal stakeholders are aware and appropriate remediations are put in place when required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the sales team on market opportunities by providing insight on account health, satisfaction, usage and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the finance team on customer billing and assist with any collection issues to avoid account deactivations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relationship Strength \u0026amp;amp; Depth, NPS:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure any unique feature requests and/or custom delivery projects and commitments are appropriately identified, understood and carried through with the internal stakeholders needed to deliver on time and with the desired results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal stakeholders with customer communication, product updates, scheduling meetings, documenting business requirements, feature requests and satisfaction surveys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update and keep current all relevant customer contact information, meeting notes, emails and communications in Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in any other tasks and projects as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Relationship Management:\u0026lt;br\u0026gt;Build and maintain strong, long-lasting relationships with customers across multiple countries in North America, Europe and\u0026amp;nbsp;the\u0026amp;nbsp;Middle East.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retention \u0026amp;amp; Renewals:\u0026lt;br\u0026gt;Monitor customer health metrics and engagement levels to drive satisfaction, reduce churn, and support contract renewals process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upsell \u0026amp;amp; Expansion:\u0026lt;br\u0026gt;Identify growth opportunities within existing accounts and partner with sales to drive upsell initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Voice of the Customer:\u0026lt;br\u0026gt;Serve as the voice of customers by providing feedback to product, marketing, and support teams, helping influence product roadmap and strategy for the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration:\u0026lt;br\u0026gt;Work closely with Sales, Product, Marketing, and Support teams to\u0026amp;nbsp;align\u0026amp;nbsp;customer goals and deliver a cohesive experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in spa or wellness operations within luxury hotels or spas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct hands-on experience using Book4Time, Agilysys Spa or other spa management systems; Additional experience with Agilysys Memberships or Agilysys Golf an asset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing therapist scheduling, retail, memberships, and guest experience workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong comfort with technology and ability to translate operational needs into system usage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive, and able to thrive in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills – ability to articulate complex topics, issues and resolutions both orally and in writing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have strong business acumen, problem solving, multi-tasking and analytical skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility in working outside normal business hours (where required) to meet with customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation skills, both online and in person\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice To Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in SaaS, account management, or customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across multiple platforms including Salesforce, Zendesk, Pendo, MS Office Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;This role is ideal for:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Former Spa Directors or Assistant Spa Directors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regional Spa Managers supporting multiple properties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness operations leaders who love improving systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spa professionals looking to transition into hospitality technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur14db\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;","departments":[{"id":4026032009,"name":"Professional Services","child_ids":[],"parent_id":null}],"offices":[{"id":4026022009,"name":"Alpharetta","location":"Alpharetta, GA","child_ids":[],"parent_id":4026021009},{"id":4026023009,"name":"Las Vegas","location":"Las Vegas, NV","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4233564009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4136453009,"location":{"name":"Remote - US"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"Commission","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Sales","value_type":"single_select"}],"id":4233564009,"updated_at":"2026-06-08T14:23:59-04:00","requisition_id":"38","title":"Enterprise Account Executive - Gaming/Casino","company_name":"Agilysys","first_published":"2026-06-05T10:00:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a high-performing Enterprise Account Executive to drive revenue growth for our Gaming \u0026amp;amp; Hospitality technology solutions, including PMS, POS, and related operational platforms. This quota-carrying role is responsible for identifying, engaging, and closing new customers across casinos, integrated resorts, and tribal gaming organizations. The ideal candidate combines consultative selling skills with technical aptitude and can confidently demonstrate products, design solutions, address technical objections, and manage complex sales cycles from prospecting through close while consistently achieving quota\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role is critical to expanding our presence within the gaming and hospitality market by acquiring new customers and driving adoption of our PMS, POS, and related technology solutions. By combining strong hunting capabilities with solution-selling expertise, the Enterprise Account Executive directly impacts revenue growth, market expansion, and competitive differentiation while helping customers improve operations, enhance guest experiences, and achieve measurable business outcomes\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1656zar\u0026quot; data-start=\u0026quot;293\u0026quot; data-end=\u0026quot;418\u0026quot;\u0026gt;Own a defined sales territory or account portfolio and consistently achieve monthly, quarterly, and annual revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17vy2lz\u0026quot; data-start=\u0026quot;419\u0026quot; data-end=\u0026quot;573\u0026quot;\u0026gt;Identify, prospect, and develop relationships with casino operators, integrated resorts, tribal gaming\u0026amp;nbsp;organizations, and commercial gaming\u0026amp;nbsp;enterprises.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;300kae\u0026quot; data-start=\u0026quot;574\u0026quot; data-end=\u0026quot;691\u0026quot;\u0026gt;Qualify inbound and outbound opportunities and develop account strategies to advance deals through the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;52kihr\u0026quot; data-start=\u0026quot;692\u0026quot; data-end=\u0026quot;837\u0026quot;\u0026gt;Deliver compelling product demonstrations tailored to gaming\u0026amp;nbsp;and hospitality\u0026amp;nbsp;operations, showcasing PMS, POS, and related technology solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;afeqyl\u0026quot; data-start=\u0026quot;838\u0026quot; data-end=\u0026quot;1039\u0026quot;\u0026gt;Translate customer business and technical requirements into effective solution recommendations, including property management, gaming\u0026amp;nbsp;operations, food \u0026amp;amp; beverage, retail, and enterprise integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1wgc83s\u0026quot; data-start=\u0026quot;1040\u0026quot; data-end=\u0026quot;1168\u0026quot;\u0026gt;Manage the full sales cycle, including prospecting, discovery, demonstrations, proposal development, negotiation, and closing.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;btp74a\u0026quot; data-start=\u0026quot;1169\u0026quot; data-end=\u0026quot;1291\u0026quot;\u0026gt;Drive both new business acquisition and account expansion opportunities across existing gaming and hospitality accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;no7yg0\u0026quot; data-start=\u0026quot;1292\u0026quot; data-end=\u0026quot;1437\u0026quot;\u0026gt;Build business cases and ROI analyses to demonstrate operational efficiencies, revenue growth opportunities, and guest experience improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;100mfks\u0026quot; data-start=\u0026quot;1438\u0026quot; data-end=\u0026quot;1519\u0026quot;\u0026gt;Respond to RFPs/RFIs and provide accurate technical and commercial information.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14u5y06\u0026quot; data-start=\u0026quot;1520\u0026quot; data-end=\u0026quot;1689\u0026quot;\u0026gt;Partner cross-functionally with Product, Professional Services, Customer Success, Marketing, and Leadership teams to support customer needs and successful deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lt7y4p\u0026quot; data-start=\u0026quot;1690\u0026quot; data-end=\u0026quot;1802\u0026quot;\u0026gt;Manage contract negotiations and collaborate with legal and internal stakeholders throughout the deal process.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;13wdzkx\u0026quot; data-start=\u0026quot;1803\u0026quot; data-end=\u0026quot;1885\u0026quot;\u0026gt;Maintain accurate CRM records, pipeline forecasts, and sales activity reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1xmk2iq\u0026quot; data-start=\u0026quot;1886\u0026quot; data-end=\u0026quot;2028\u0026quot;\u0026gt;Conduct competitive analysis and effectively position product differentiators against competing hospitality\u0026amp;nbsp;and gaming\u0026amp;nbsp;technology providers.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1wt3zij\u0026quot; data-start=\u0026quot;2029\u0026quot; data-end=\u0026quot;2237\u0026quot;\u0026gt;Establish and maintain executive-level relationships with key stakeholders, including CIOs, IT leaders, Gaming\u0026amp;nbsp;Operations, Hotel\u0026amp;nbsp;Operations, Finance, Operation leaders and Tribal Councils where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ur32zw\u0026quot; data-start=\u0026quot;2238\u0026quot; data-end=\u0026quot;2368\u0026quot;\u0026gt;Road warrior: Travel 50% or more throughout the United States and Canada to meet with customers, prospects, and industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1g7nokl\u0026quot; data-start=\u0026quot;2395\u0026quot; data-end=\u0026quot;2570\u0026quot;\u0026gt;5+ years of proven experience in SaaS or enterprise software sales, ideally within gaming, hopitality technology, PMS, POS, casino management systems, or related solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;fdwcgv\u0026quot; data-start=\u0026quot;2571\u0026quot; data-end=\u0026quot;2679\u0026quot;\u0026gt;Proven track record of exceeding quota, particularly in new business acquisition and hunter-focused roles.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gsr80w\u0026quot; data-start=\u0026quot;2680\u0026quot; data-end=\u0026quot;2806\u0026quot;\u0026gt;Experience selling into casinos, integrated resorts, tribal gaming organizations, hospitality groups, or related industries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ue9d6d\u0026quot; data-start=\u0026quot;2807\u0026quot; data-end=\u0026quot;2912\u0026quot;\u0026gt;Experience managing complex sales cycles involving multiple stakeholders and executive decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;vp28i8\u0026quot; data-start=\u0026quot;2913\u0026quot; data-end=\u0026quot;3034\u0026quot;\u0026gt;Demonstrated ability to deliver product demonstrations, design solutions, and confidently address technical objections.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14gxz93\u0026quot; data-start=\u0026quot;3035\u0026quot; data-end=\u0026quot;3199\u0026quot;\u0026gt;Strong understanding of hospitality technology ecosystems, including PMS, POS, gaming systems, loyalty platforms, payment solutions, and third-party integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1epa3x\u0026quot; data-start=\u0026quot;3200\u0026quot; data-end=\u0026quot;3273\u0026quot;\u0026gt;Willingness and ability to travel extensively throughout North America.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1dxn2f2\u0026quot; data-start=\u0026quot;3274\u0026quot; data-end=\u0026quot;3332\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;oux0ej\u0026quot; data-start=\u0026quot;3375\u0026quot; data-end=\u0026quot;3460\u0026quot;\u0026gt;Strong hunter mentality with proven ability to generate and close net-new business.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gindac\u0026quot; data-start=\u0026quot;3461\u0026quot; data-end=\u0026quot;3526\u0026quot;\u0026gt;Advanced consultative selling, negotiation, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14ng0za\u0026quot; data-start=\u0026quot;3527\u0026quot; data-end=\u0026quot;3634\u0026quot;\u0026gt;Exceptional presentation and communication abilities for both technical and executive business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;374nad\u0026quot; data-start=\u0026quot;3635\u0026quot; data-end=\u0026quot;3777\u0026quot;\u0026gt;Ability to confidently demonstrate PMS, POS, and hospitality technology solutions while aligning capabilities to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;d9psmo\u0026quot; data-start=\u0026quot;3778\u0026quot; data-end=\u0026quot;3871\u0026quot;\u0026gt;Deep understanding of casino, hotel, resort, food \u0026amp;amp; beverage, and guest service operations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;o8a8q2\u0026quot; data-start=\u0026quot;3872\u0026quot; data-end=\u0026quot;3994\u0026quot;\u0026gt;Experience selling into tribal gaming organizations and navigating complex stakeholder environments is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sd89bg\u0026quot; data-start=\u0026quot;3995\u0026quot; data-end=\u0026quot;4099\u0026quot;\u0026gt;Proficiency with CRM platforms (e.g., Salesforce), sales enablement tools, and collaboration software.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1g65eev\u0026quot; data-start=\u0026quot;4100\u0026quot; data-end=\u0026quot;4167\u0026quot;\u0026gt;Disciplined pipeline management, forecasting, and deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;40ymd9\u0026quot; data-start=\u0026quot;4168\u0026quot; data-end=\u0026quot;4276\u0026quot;\u0026gt;Ability to translate technical features into measurable business value, operational efficiencies, and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;m6gaxg\u0026quot; data-start=\u0026quot;4277\u0026quot; data-end=\u0026quot;4406\u0026quot;\u0026gt;Strong understanding of enterprise software integrations, data flows, security requirements, and implementation considerations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Personal Attributes\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jozjbl\u0026quot; data-start=\u0026quot;4438\u0026quot; data-end=\u0026quot;4532\u0026quot;\u0026gt;Results-driven with strong ownership and accountability for achieving and exceeding targets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;vgc28s\u0026quot; data-start=\u0026quot;4533\u0026quot; data-end=\u0026quot;4641\u0026quot;\u0026gt;Highly proactive, self-motivated, and comfortable operating in a hunter-focused, quota-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ljxc\u0026quot; data-start=\u0026quot;4642\u0026quot; data-end=\u0026quot;4734\u0026quot;\u0026gt;Customer-focused with a passion for solving complex operational and technology challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jd5uq7\u0026quot; data-start=\u0026quot;4735\u0026quot; data-end=\u0026quot;4876\u0026quot;\u0026gt;Strong relationship builder who can establish credibility with executive stakeholders across gaming, hospitality, and tribal organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;169wtrz\u0026quot; data-start=\u0026quot;4877\u0026quot; data-end=\u0026quot;4950\u0026quot;\u0026gt;Collaborative team player who thrives in cross-functional environments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b05kob\u0026quot; data-start=\u0026quot;4951\u0026quot; data-end=\u0026quot;5030\u0026quot;\u0026gt;Resilient and adaptable in a fast-paced, high-growth technology organization.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7dpfab\u0026quot; data-start=\u0026quot;5031\u0026quot; data-end=\u0026quot;5126\u0026quot;\u0026gt;Excellent organizational and time management skills, particularly in a travel-intensive role.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1om468r\u0026quot; data-start=\u0026quot;5127\u0026quot; data-end=\u0026quot;5251\u0026quot; data-is-last-node=\u0026quot;\u0026quot;\u0026gt;Comfortable operating in environments with long sales cycles, multiple decision-makers, and complex procurement processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equitable pay practices. Compensation within the pay range listed below will be decided based on factors including, but not limited to, \u0026amp;nbsp;job related skills, knowledge and experience and internal alignment. \u0026amp;nbsp;Base salary is localized according to employee work location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base Salary $100,000 - $115,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;OTE: $200,000 - $230,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur1cme\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;OTE Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026035009,"name":"Sales - Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":4026047009,"name":"Remote","location":"Remote","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4272354009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4158819009,"location":{"name":"Remote - US"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"Commission","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Sales","value_type":"single_select"}],"id":4272354009,"updated_at":"2026-06-08T14:29:44-04:00","requisition_id":"61","title":"Enterprise Account Executive - Sales \u0026 Catering","company_name":"Agilysys","first_published":"2026-06-03T11:00:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p data-start=\u0026quot;22\u0026quot; data-end=\u0026quot;391\u0026quot;\u0026gt;We are seeking a high-performing Enterprise Account Executive with a strong focus on hunting and new logo acquisition to drive revenue growth for our Sales \u0026amp;amp; Catering solution. This quota-carrying role is responsible for identifying, engaging, and closing new customers while building and maintaining a strong pipeline of opportunities.\u0026amp;nbsp;The ideal candidate combines consultative selling skills with technical aptitude and can confidently demonstrate products, design tailored solutions, address technical and business objections, and manage complex sales cycles from prospecting through close\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;This role is essential to driving growth by acquiring new enterprise customers and establishing the company as a leader in Sales \u0026amp;amp; Catering technology. By combining strong hunting capability with technical solution-selling, the Enterprise Account Executive directly impacts revenue, market expansion, and competitive differentiation.\u0026amp;nbsp;Success in this role ensures customers understand the tangible business value of the solution, leading to long-term partnerships and sustained revenue growth\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1656zar\u0026quot; data-start=\u0026quot;1070\u0026quot; data-end=\u0026quot;1195\u0026quot;\u0026gt;Own a defined sales territory or account portfolio and consistently achieve monthly, quarterly, and annual revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;300kae\u0026quot; data-start=\u0026quot;1196\u0026quot; data-end=\u0026quot;1313\u0026quot;\u0026gt;Qualify inbound and outbound opportunities and develop account strategies to advance deals through the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12w9myo\u0026quot; data-start=\u0026quot;1314\u0026quot; data-end=\u0026quot;1431\u0026quot;\u0026gt;Deliver compelling product demonstrations and proof-of-concept (POC) engagements tailored to customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l1wwg2\u0026quot; data-start=\u0026quot;1432\u0026quot; data-end=\u0026quot;1595\u0026quot;\u0026gt;Translate customer business and technical requirements into effective solution recommendations, including architecture, integration, and security considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16qc6um\u0026quot; data-start=\u0026quot;1596\u0026quot; data-end=\u0026quot;1757\u0026quot;\u0026gt;Manage the full sales cycle for the Sales \u0026amp;amp; Catering\u0026amp;nbsp;product, including prospecting, discovery, demonstrations, proposal development, negotiation, and closing.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;147kqzo\u0026quot; data-start=\u0026quot;1879\u0026quot; data-end=\u0026quot;1953\u0026quot;\u0026gt;Drive both new business acquisition and account expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a1pugx\u0026quot; data-start=\u0026quot;1954\u0026quot; data-end=\u0026quot;2065\u0026quot;\u0026gt;Build business cases and ROI analyses to demonstrate product value and support customer investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;100mfks\u0026quot; data-start=\u0026quot;2066\u0026quot; data-end=\u0026quot;2147\u0026quot;\u0026gt;Respond to RFPs/RFIs and provide accurate technical and commercial information.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1eau4z8\u0026quot; data-start=\u0026quot;2148\u0026quot; data-end=\u0026quot;2289\u0026quot;\u0026gt;Partner cross-functionally with Product, Engineering, Customer Success, and Marketing teams to support customer needs and product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lt7y4p\u0026quot; data-start=\u0026quot;2290\u0026quot; data-end=\u0026quot;2402\u0026quot;\u0026gt;Manage contract negotiations and collaborate with legal and internal stakeholders throughout the deal process.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;13wdzkx\u0026quot; data-start=\u0026quot;2403\u0026quot; data-end=\u0026quot;2485\u0026quot;\u0026gt;Maintain accurate CRM records, pipeline forecasts, and sales activity reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6o5ej\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2580\u0026quot;\u0026gt;Conduct competitive analysis and effectively position product differentiators in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6o5ej\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2580\u0026quot;\u0026gt;Road warrior: Travel 50% or more throughout the US to meet with clients and prospects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rg2xx4\u0026quot; data-start=\u0026quot;2601\u0026quot; data-end=\u0026quot;2717\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;5+ years of proven experience in SaaS sales, ideally within hospitality technology or sales \u0026amp;amp; catering solutions\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14ord7q\u0026quot; data-start=\u0026quot;2718\u0026quot; data-end=\u0026quot;2858\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Proven track record of exceeding quota, particularly in new business or hunter-focused roles\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sdplud\u0026quot; data-start=\u0026quot;2859\u0026quot; data-end=\u0026quot;2954\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Experience managing complex sales cycles with enterprise-level buyers and multiple stakeholders\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sdplud\u0026quot; data-start=\u0026quot;2859\u0026quot; data-end=\u0026quot;2954\u0026quot;\u0026gt;Road warrior: willingness and ability to travel 50% or more as required\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;406svw\u0026quot; data-start=\u0026quot;2955\u0026quot; data-end=\u0026quot;3054\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Demonstrated ability to deliver product demos, design solutions, and handle technical objections.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l6787c\u0026quot; data-start=\u0026quot;3055\u0026quot; data-end=\u0026quot;3132\u0026quot;\u0026gt;Willingness and ability to travel extensively throughout the United States\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong hunter mentality with proven ability to generate and close net-new business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced consultative selling, negotiation, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional presentation and communication abilities for both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to confidently demonstrate products and align technical capabilities with customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with CRM platforms (e.g., Salesforce), sales enablement tools, and collaboration software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disciplined pipeline management, forecasting, and deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Sales \u0026amp;amp; Catering\u0026amp;nbsp;solutions or related hospitality\u0026amp;nbsp;SaaS products, with a deep understanding of industry workflows, operational challenges, and buyer personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical features into clear business value and ROI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Personal Attributes\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Results-driven with strong ownership and accountability for achieving and exceeding targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proactive, self-motivated, and comfortable operating in a hunter-focused, quota-driven role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-focused with a passion for solving complex business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator who thrives in cross-functional environments.Resilient and adaptable in a fast-paced, high-growth SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and time management skills, particularly in a travel-intensive role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equitable pay practices. Compensation within the pay range listed below will be decided based on factors including, but not limited to, \u0026amp;nbsp;job related skills, knowledge and experience and internal alignment. \u0026amp;nbsp;Base salary is localized according to employee work location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base Salary $90,000 - $110,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;OTE: $180,000 - $220,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur1cme\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;OTE Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026035009,"name":"Sales - Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":4026047009,"name":"Remote","location":"Remote","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4272585009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4158974009,"location":{"name":"Remote - US"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"Commission","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Sales","value_type":"single_select"}],"id":4272585009,"updated_at":"2026-06-08T14:27:21-04:00","requisition_id":"62","title":"Enterprise Account Executive - Service Optimization","company_name":"Agilysys","first_published":"2026-06-03T12:35:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p data-start=\u0026quot;22\u0026quot; data-end=\u0026quot;391\u0026quot;\u0026gt;We are seeking a high-performing Enterprise Account Executive with a strong focus on hunting and new logo acquisition to drive revenue growth for our Hospitality Service Optimization solution. This quota-carrying role is responsible for identifying, engaging, and closing new customers while building and maintaining a strong pipeline of opportunities. The ideal candidate combines consultative selling skills with technical aptitude and can confidently demonstrate products, design tailored solutions, address technical and business objections, and manage complex sales cycles from prospecting through close\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;This role is essential to driving growth by acquiring new enterprise customers and establishing the company as a leader in Service Optimization. By combining strong hunting capability with technical solution-selling, the Enterprise Account Executive directly impacts revenue, market expansion, and competitive differentiation. Success in this role ensures customers understand the tangible business value of the solution, leading to long-term partnerships and sustained revenue growth\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1656zar\u0026quot; data-start=\u0026quot;1070\u0026quot; data-end=\u0026quot;1195\u0026quot;\u0026gt;Own a defined sales territory or account portfolio and consistently achieve monthly, quarterly, and annual revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;300kae\u0026quot; data-start=\u0026quot;1196\u0026quot; data-end=\u0026quot;1313\u0026quot;\u0026gt;Qualify inbound and outbound opportunities and develop account strategies to advance deals through the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12w9myo\u0026quot; data-start=\u0026quot;1314\u0026quot; data-end=\u0026quot;1431\u0026quot;\u0026gt;Deliver compelling product demonstrations and proof-of-concept (POC) engagements tailored to customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l1wwg2\u0026quot; data-start=\u0026quot;1432\u0026quot; data-end=\u0026quot;1595\u0026quot;\u0026gt;Translate customer business and technical requirements into effective solution recommendations, including architecture, integration, and security considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16qc6um\u0026quot; data-start=\u0026quot;1596\u0026quot; data-end=\u0026quot;1757\u0026quot;\u0026gt;Manage the full sales cycle for the Service Optimization product, including prospecting, discovery, demonstrations, proposal development, negotiation, and closing.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;147kqzo\u0026quot; data-start=\u0026quot;1879\u0026quot; data-end=\u0026quot;1953\u0026quot;\u0026gt;Drive both new business acquisition and account expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a1pugx\u0026quot; data-start=\u0026quot;1954\u0026quot; data-end=\u0026quot;2065\u0026quot;\u0026gt;Build business cases and ROI analyses to demonstrate product value and support customer investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;100mfks\u0026quot; data-start=\u0026quot;2066\u0026quot; data-end=\u0026quot;2147\u0026quot;\u0026gt;Respond to RFPs/RFIs and provide accurate technical and commercial information.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1eau4z8\u0026quot; data-start=\u0026quot;2148\u0026quot; data-end=\u0026quot;2289\u0026quot;\u0026gt;Partner cross-functionally with Product, Engineering, Customer Success, and Marketing teams to support customer needs and product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lt7y4p\u0026quot; data-start=\u0026quot;2290\u0026quot; data-end=\u0026quot;2402\u0026quot;\u0026gt;Manage contract negotiations and collaborate with legal and internal stakeholders throughout the deal process.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;13wdzkx\u0026quot; data-start=\u0026quot;2403\u0026quot; data-end=\u0026quot;2485\u0026quot;\u0026gt;Maintain accurate CRM records, pipeline forecasts, and sales activity reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6o5ej\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2580\u0026quot;\u0026gt;Conduct competitive analysis and effectively position product differentiators in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;b6o5ej\u0026quot; data-start=\u0026quot;2486\u0026quot; data-end=\u0026quot;2580\u0026quot;\u0026gt;Road warrior: Travel 50% or more throughout the US to meet with clients and prospects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rg2xx4\u0026quot; data-start=\u0026quot;2601\u0026quot; data-end=\u0026quot;2717\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;5+ years of proven experience in SaaS sales, ideally within hospitality technology or service optimization solutions\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14ord7q\u0026quot; data-start=\u0026quot;2718\u0026quot; data-end=\u0026quot;2858\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Proven track record of exceeding quota, particularly in new business or hunter-focused roles\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sdplud\u0026quot; data-start=\u0026quot;2859\u0026quot; data-end=\u0026quot;2954\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Experience managing complex sales cycles with enterprise-level buyers and multiple stakeholders\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sdplud\u0026quot; data-start=\u0026quot;2859\u0026quot; data-end=\u0026quot;2954\u0026quot;\u0026gt;Road warrior: willingness and ability to travel 50% or more as required\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;406svw\u0026quot; data-start=\u0026quot;2955\u0026quot; data-end=\u0026quot;3054\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Demonstrated ability to deliver product demos, design solutions, and handle technical objections.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;l6787c\u0026quot; data-start=\u0026quot;3055\u0026quot; data-end=\u0026quot;3132\u0026quot;\u0026gt;Willingness and ability to travel extensively throughout the United States\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong hunter mentality with proven ability to generate and close net-new business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced consultative selling, negotiation, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional presentation and communication abilities for both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to confidently demonstrate products and align technical capabilities with customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with CRM platforms (e.g., Salesforce), sales enablement tools, and collaboration software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disciplined pipeline management, forecasting, and deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Sales \u0026amp;amp; Catering\u0026amp;nbsp;solutions or related hospitality\u0026amp;nbsp;SaaS products, with a deep understanding of industry workflows, operational challenges, and buyer personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical features into clear business value and ROI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Personal Attributes\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Results-driven with strong ownership and accountability for achieving and exceeding targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proactive, self-motivated, and comfortable operating in a hunter-focused, quota-driven role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-focused with a passion for solving complex business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborator who thrives in cross-functional environments.Resilient and adaptable in a fast-paced, high-growth SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and time management skills, particularly in a travel-intensive role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equitable pay practices. Compensation within the pay range listed below will be decided based on factors including, but not limited to, \u0026amp;nbsp;job related skills, knowledge and experience and internal alignment. \u0026amp;nbsp;Base salary is localized according to employee work location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base Salary $90,000 - $110,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;OTE: $180,000 - $220,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur1cme\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;OTE Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026035009,"name":"Sales - Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":4026047009,"name":"Remote","location":"Remote","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4238573009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4139414009,"location":{"name":"Alpharetta, GA; Remote - US"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"N/A","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Professional Services","value_type":"single_select"}],"id":4238573009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"47","title":"Implementation Specialist - POS","company_name":"Agilysys","first_published":"2026-05-03T09:55:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;***Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.***\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Implementation Specialist is responsible for supporting the successful installation, configuration, and training of Agilysys software and hardware solutions at client sites. This role operates as a key member of the project delivery team, partnering closely with Project Managers and Project Leads to execute implementation tasks, ensure system readiness, and deliver a seamless customer experience.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role is essential to ensuring successful client onboarding and adoption of Agilysys solutions. The Implementation Specialist directly impacts customer satisfaction by delivering high-quality implementations, effective training, and operational support during critical go-live periods. By ensuring systems are configured correctly and clients are set up for success, this role contributes to long-term customer retention and product value realization.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;uglyky\u0026quot; data-start=\u0026quot;1160\u0026quot; data-end=\u0026quot;1333\u0026quot;\u0026gt;Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;fxrvfy\u0026quot; data-start=\u0026quot;1334\u0026quot; data-end=\u0026quot;1527\u0026quot;\u0026gt;Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;gdevar\u0026quot; data-start=\u0026quot;1528\u0026quot; data-end=\u0026quot;1699\u0026quot;\u0026gt;Assist in managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1psoo5t\u0026quot; data-start=\u0026quot;1700\u0026quot; data-end=\u0026quot;1867\u0026quot;\u0026gt;Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1fsatss\u0026quot; data-start=\u0026quot;1868\u0026quot; data-end=\u0026quot;2018\u0026quot;\u0026gt;Gather and assess site readiness requirements, providing recommendations to ensure successful installations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;njjuds\u0026quot; data-start=\u0026quot;2019\u0026quot; data-end=\u0026quot;2183\u0026quot;\u0026gt;Coordinate with integration teams to ensure interfaces and system components are properly scheduled, tested, and deployed.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1du7stm\u0026quot; data-start=\u0026quot;2184\u0026quot; data-end=\u0026quot;2332\u0026quot;\u0026gt;Develop training materials and deliver training sessions to end users, ensuring effective system adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;yvme67\u0026quot; data-start=\u0026quot;2333\u0026quot; data-end=\u0026quot;2481\u0026quot;\u0026gt;Provide on-site and remote support during go-live, assisting users and troubleshooting operational issues.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;lagsxx\u0026quot; data-start=\u0026quot;2482\u0026quot; data-end=\u0026quot;2632\u0026quot;\u0026gt;Document implementation processes and outcomes to support transition to Customer Care for ongoing support.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1sv4tra\u0026quot; data-start=\u0026quot;2633\u0026quot; data-end=\u0026quot;2789\u0026quot;\u0026gt;Collaborate with clients and internal teams to continuously improve implementation processes and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1awq8mi\u0026quot; data-start=\u0026quot;2820\u0026quot; data-end=\u0026quot;2973\u0026quot;\u0026gt;Bachelor’s degree in a related field or equivalent experience in hospitality, technology, or IT environments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11blj2j\u0026quot; data-start=\u0026quot;2974\u0026quot; data-end=\u0026quot;3106\u0026quot;\u0026gt;2–3 years of experience in system implementation, IT support, or hospitality operations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ri18i6\u0026quot; data-start=\u0026quot;3107\u0026quot; data-end=\u0026quot;3219\u0026quot;\u0026gt;Basic understanding of business operations and accounting practices.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;117lak5\u0026quot; data-start=\u0026quot;3220\u0026quot; data-end=\u0026quot;3363\u0026quot;\u0026gt;Experience with hospitality systems such as POS, PMS, or inventory/procurement solutions preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1yz2g0r\u0026quot; data-start=\u0026quot;3364\u0026quot; data-end=\u0026quot;3511\u0026quot;\u0026gt;Willingness and ability to \u0026lt;strong\u0026gt;travel extensively (up to 90%)\u0026lt;/strong\u0026gt;, including domestic and international travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tbnpax\u0026quot; data-start=\u0026quot;3560\u0026quot; data-end=\u0026quot;3659\u0026quot;\u0026gt;Strong communication skills with the ability to engage customers and internal teams effectively\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;cn5zzm\u0026quot; data-start=\u0026quot;3660\u0026quot; data-end=\u0026quot;3710\u0026quot;\u0026gt;Solid problem-solving and analytical abilities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lkbt64\u0026quot; data-start=\u0026quot;3711\u0026quot; data-end=\u0026quot;3790\u0026quot;\u0026gt;Ability to manage multiple tasks and priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1voj9w0\u0026quot; data-start=\u0026quot;3791\u0026quot; data-end=\u0026quot;3859\u0026quot;\u0026gt;Customer-focused mindset with a commitment to service excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;2h9c4t\u0026quot; data-start=\u0026quot;3860\u0026quot; data-end=\u0026quot;3925\u0026quot;\u0026gt;Ability to work independently with a high level of initiative\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1duggvd\u0026quot; data-start=\u0026quot;3926\u0026quot; data-end=\u0026quot;3967\u0026quot;\u0026gt;Proficiency in Microsoft Office tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1umdft7\u0026quot; data-start=\u0026quot;3968\u0026quot; data-end=\u0026quot;4033\u0026quot;\u0026gt;Adaptability and flexibility in changing project environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ud7y5b\u0026quot; data-start=\u0026quot;4034\u0026quot; data-end=\u0026quot;4095\u0026quot;\u0026gt;Collaboration and teamwork across cross-functional groups\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Personal Attributes\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4131\u0026quot; data-end=\u0026quot;4551\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jjilzz\u0026quot; data-start=\u0026quot;4131\u0026quot; data-end=\u0026quot;4192\u0026quot;\u0026gt;Positive, team-oriented attitude with a strong work ethic\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17p70lh\u0026quot; data-start=\u0026quot;4193\u0026quot; data-end=\u0026quot;4257\u0026quot;\u0026gt;High level of accountability and ownership of assigned tasks\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sj563\u0026quot; data-start=\u0026quot;4258\u0026quot; data-end=\u0026quot;4324\u0026quot;\u0026gt;Willingness to go above and beyond to meet client expectations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6zqrco\u0026quot; data-start=\u0026quot;4325\u0026quot; data-end=\u0026quot;4404\u0026quot;\u0026gt;Resilient and able to perform under pressure during critical project phases\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1noxm6z\u0026quot; data-start=\u0026quot;4405\u0026quot; data-end=\u0026quot;4458\u0026quot;\u0026gt;Detail-oriented with strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;461hg9\u0026quot; data-start=\u0026quot;4459\u0026quot; data-end=\u0026quot;4508\u0026quot;\u0026gt;Eager to learn new technologies and processes\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;m1hbrt\u0026quot; data-start=\u0026quot;4509\u0026quot; data-end=\u0026quot;4551\u0026quot;\u0026gt;Professional, customer-facing demeanor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;***This is a Non-Exempt (Hourly) Role. ***\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur1cme\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$60,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$77,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026032009,"name":"Professional Services","child_ids":[],"parent_id":null}],"offices":[{"id":4026047009,"name":"Remote","location":"Remote","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4181365009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4105013009,"location":{"name":"Alpharetta, GA"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"Bonus Plan","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Marketing","value_type":"single_select"}],"id":4181365009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"9","title":"Manager, Public Relations","company_name":"Agilysys","first_published":"2026-03-30T06:24:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PUBLIC RELATIONS MANAGER\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Full-Time in Office role.\u0026amp;nbsp;Local Candidates only.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;***Writing samples will be requested during the interview process.***\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;We are seeking an experienced Public Relations Manager to own and advance our external communications strategy for a growing SaaS company in the hospitality technology space. This role sits within the marketing leadership team and is responsible for shaping our narrative, strengthening earned media presence, and elevating both company and executive visibility.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This position goes beyond reactive PR. The ideal candidate brings strong point of view, sound judgment, and momentum—someone who can identify the right stories to tell, shape how we show up in the market, and actively influence outcomes rather than simply distribute announcements.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role is not a technical writing or product documentation role. It is focused on industry storytelling, thought leadership, media engagement, and brand credibility.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;External Communications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute the company’s external communications and PR strategy, partnering with internal stakeholders and external agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape compelling stories, angles, and points of view that position the company as a trusted industry voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify industry trends, market moments, and newsworthy narratives worth engaging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage agency performance, challenging direction and outcomes when coverage or results fall short\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Narrative Development \u0026amp;amp; Positioning\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product Marketing, Demand Generation, and Leadership to define and evolve the company’s story\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent, aligned messaging across press, website, campaigns, launches, social media, and events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex business initiatives into clear, compelling narratives for external audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help articulate the company’s role in shaping the future of hospitality technology (including emerging capabilities such as AI, where applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Executive \u0026amp;amp; Spokesperson Enablement\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and strengthen public profiles for senior leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop POVs, talking points, commentary, and briefing materials for media interviews, podcasts, panels, and speaking engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently guide and encourage executives to engage externally when timing and opportunity matter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare leaders for press interactions and high-visibility moments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Content Development \u0026amp;amp; Amplification (Non-Technical)\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and oversee content including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Press releases and corporate announcements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Byline articles and thought leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Website and newsroom content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Social media copy tied to PR initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Light advertising and campaign messaging\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with social and marketing teams to amplify PR wins across owned and earned channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive and employee presence on LinkedIn and other relevant platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Modern Communications \u0026amp;amp; Advocacy\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expand PR efforts beyond traditional media into owned, earned, and shared channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Activate customers, partners, and internal subject-matter experts as credible external advocates when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Demand Gen and Events teams to align PR narratives with go-to-market priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Business Impact\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and report on PR effectiveness, including coverage quality, reach, sentiment, and share of voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and articulate how communications support brand credibility, demand generation, and pipeline influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular updates and insights to marketing and executive leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements / Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Related Field; 5–7 years of experience in public relations, communications, or media relations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in hospitality, travel, SaaS, or B2B technology strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing and editing skills with the ability to tailor messaging by audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with executives and influencing without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, evolving environment with some ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-house communications experience at a scaling SaaS or technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agency background supporting hospitality or B2B technology clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting narrative shifts, growth phases, or repositioning efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to emerging technology categories (e.g., AI, data platforms, automation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and confident decision-making style\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur14db\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;","departments":[{"id":4026031009,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4026022009,"name":"Alpharetta","location":"Alpharetta, GA","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4181419009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4105041009,"location":{"name":"Alpharetta, GA"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"N/A","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Operations","value_type":"single_select"}],"id":4181419009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"12","title":"Office Manager","company_name":"Agilysys","first_published":"2026-03-30T06:33:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Office Manager\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Local Candidates Only.\u0026amp;nbsp; Full Time in Office.\u0026amp;nbsp; No Sponsorship Opportunities for this role.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager is responsible for the day-to-day operations of the office and assigned remote locations, ensuring a safe, efficient, and welcoming workplace for employees, customers, and visitors. This role partners closely with HR, Facilities, IT, Finance, Marketing, and external vendors to support business operations, employee experience, and high-visibility corporate activities. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities across on-site and remote locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Office Operations, Facilities \u0026amp;amp; Remote Locations\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage daily office operations, including space utilization, supplies, office snacks, mail services, and common areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee remote office locations, including a warehouse facility and a WeWork location in Bellevue, WA, ensuring operational consistency and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary point of contact for building management, WeWork community teams, landlords, and facilities vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate office moves, buildouts, decommissioning projects, and vendor walkthroughs as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee maintenance requests, repairs, security access, and workplace safety procedures across all supported locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with local health, safety, and workplace regulations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Budget Management\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with office and facilities vendors (cleaning, security, maintenance, office supplies, catering, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track contracts, renewals, invoices, and service levels across all locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance on budget tracking, purchase orders, and expense management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify cost-effective solutions and operational efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Corporate Events, Meetings \u0026amp;amp; Executive Support\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the planning and execution of corporate events and meetings, including customer meetings, leadership meetings, and internal events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for corporate meetings, including room setup, technology readiness, catering, and on-site or remote support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide logistical and on-site support for earnings calls, Board of Director meetings, virtual global Town Halls, and other company-wide meetings, partnering with Executive Leadership, Marketing, IT, and other Executive Assistants as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage meeting-day readiness, including space configuration, vendor coordination, and issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure a professional and seamless experience for executives, employees, and external guests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Employee Experience \u0026amp;amp; Support\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary point of contact for employees across supported locations, addressing workplace-related questions and needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding and offboarding activities for office-based employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with office-based and location-based events, meetings, and employee engagement activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a positive, inclusive, and well-organized workplace environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Administrative \u0026amp;amp; Cross-Functional Support\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with HR, IT, Security, Finance, and Marketing to support office- and location-related processes and policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, procedures, and vendor records for all supported locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support business continuity, emergency preparedness, and incident response planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with special projects as assigned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements / Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in office management, facilities coordination, or workplace operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting multiple locations or remote sites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills with the ability to manage competing priorities independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting high-visibility corporate meetings (e.g., Town Halls, earnings calls, customer-facing meetings)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget tracking or basic financial coordination experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Competencies:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with strong follow-through across multiple locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and professional under pressure, especially during live meetings and events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem solver with strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Service-oriented mindset with a focus on employee and guest experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates sound judgment and confidence in pushing back or declining requests when necessary\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Working Conditions:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Primarily on-site with responsibility for remote location oversight, including periodic visits to the warehouse and Bellevue WeWork location\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May require occasional flexibility outside standard business hours to support events or company-wide meetings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;*The responsibilities listed are not an exhaustive list and other duties may be assigned if needed to support the business.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur14db\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4026028009,"name":"Human Resources","child_ids":[],"parent_id":null}],"offices":[{"id":4026022009,"name":"Alpharetta","location":"Alpharetta, GA","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4238583009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4139419009,"location":{"name":"Alpharetta, GA"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"N/A","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Professional Services","value_type":"single_select"}],"id":4238583009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"52","title":"Project Manager","company_name":"Agilysys","first_published":"2026-05-03T10:23:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;***Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.***\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The position requires an average of 10-20% travel across the United States and Internationally, with limited advanced notice.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;114\u0026quot; data-end=\u0026quot;134\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;137\u0026quot; data-end=\u0026quot;564\u0026quot;\u0026gt;The Project Manager is responsible for leading the successful execution and delivery of client-facing implementation projects across Agilysys’ hospitality solutions portfolio. This role manages multiple concurrent projects, overseeing planning, timelines, budgets, resources, and communication to ensure projects are delivered on time, within scope, and aligned to customer expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;114\u0026quot; data-end=\u0026quot;134\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;This role is critical to delivering high-quality implementations that drive revenue, customer satisfaction, and long-term client success. The Project Manager serves as the central point of coordination between customers and internal teams, ensuring alignment, managing risks, and delivering consistent execution. This position directly impacts Agilysys’ reputation, customer retention, and the scalability of its Professional Services organization.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;yri8no\u0026quot; data-start=\u0026quot;1127\u0026quot; data-end=\u0026quot;1285\u0026quot;\u0026gt;Lead customer-facing implementation projects, ensuring successful delivery and high levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1emjk9f\u0026quot; data-start=\u0026quot;1286\u0026quot; data-end=\u0026quot;1456\u0026quot;\u0026gt;Develop and manage detailed project plans, timelines, and documentation in alignment with Agilysys project management standards.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;10fo42r\u0026quot; data-start=\u0026quot;1457\u0026quot; data-end=\u0026quot;1594\u0026quot;\u0026gt;Manage multiple concurrent projects, balancing priorities, timelines, and resource constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1gsmrzd\u0026quot; data-start=\u0026quot;1595\u0026quot; data-end=\u0026quot;1728\u0026quot;\u0026gt;Identify, assess, and escalate project risks, ensuring proactive mitigation and resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7ocqq0\u0026quot; data-start=\u0026quot;1729\u0026quot; data-end=\u0026quot;1865\u0026quot;\u0026gt;Oversee project scope, budget, quality, and resource allocation to ensure successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;cx6nfy\u0026quot; data-start=\u0026quot;1866\u0026quot; data-end=\u0026quot;2044\u0026quot;\u0026gt;Collaborate with Sales, Installation Services, Product, Support, and other internal teams to align on project goals and execution plans.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1hvcewu\u0026quot; data-start=\u0026quot;2045\u0026quot; data-end=\u0026quot;2201\u0026quot;\u0026gt;Partner with customers to set expectations, define goals, manage deliverables, and provide regular status updates.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6ez4j8\u0026quot; data-start=\u0026quot;2202\u0026quot; data-end=\u0026quot;2359\u0026quot;\u0026gt;Coordinate resource planning with internal teams to ensure project staffing aligns with timelines and deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1wkh9e0\u0026quot; data-start=\u0026quot;2360\u0026quot; data-end=\u0026quot;2512\u0026quot;\u0026gt;Provide guidance to customers on best practices for implementing Agilysys solutions and optimizing outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hen1p9\u0026quot; data-start=\u0026quot;2513\u0026quot; data-end=\u0026quot;2664\u0026quot;\u0026gt;Drive continuous improvement by contributing to best practices, process enhancements, and product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1qi0rep\u0026quot; data-start=\u0026quot;2665\u0026quot; data-end=\u0026quot;2802\u0026quot;\u0026gt;Ensure smooth transition of completed projects to Support teams for ongoing customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1qi0rep\u0026quot; data-start=\u0026quot;2665\u0026quot; data-end=\u0026quot;2802\u0026quot;\u0026gt;Other duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;g9krtd\u0026quot; data-start=\u0026quot;2833\u0026quot; data-end=\u0026quot;3027\u0026quot;\u0026gt;Bachelor’s degree in Project Management, Computer Science, Information Technology, Hospitality Management, or related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;f4qjfb\u0026quot; data-start=\u0026quot;3028\u0026quot; data-end=\u0026quot;3194\u0026quot;\u0026gt;5–7 years of experience in project or program management, preferably in technical or software implementation environments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;j3sye\u0026quot; data-start=\u0026quot;3195\u0026quot; data-end=\u0026quot;3344\u0026quot;\u0026gt;Experience managing customer-facing implementation projects in a billable or services-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;hxhwlm\u0026quot; data-start=\u0026quot;3345\u0026quot; data-end=\u0026quot;3493\u0026quot;\u0026gt;Experience with project management tools such as Smartsheet, Salesforce, Certinia, and Microsoft Office.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1bic2ko\u0026quot; data-start=\u0026quot;3494\u0026quot; data-end=\u0026quot;3627\u0026quot;\u0026gt;Ability and willingness to travel up to 50%, including domestic and international travel.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;n56sfx\u0026quot; data-start=\u0026quot;3628\u0026quot; data-end=\u0026quot;3784\u0026quot;\u0026gt;Hospitality industry experience or familiarity with hospitality systems (POS, PMS, inventory systems) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rv3wl6\u0026quot; data-start=\u0026quot;3785\u0026quot; data-end=\u0026quot;3871\u0026quot;\u0026gt;PMP or equivalent certification preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements and Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tbnpax\u0026quot; data-start=\u0026quot;3560\u0026quot; data-end=\u0026quot;3659\u0026quot;\u0026gt;Strong communication skills with the ability to engage customers and internal teams effectively\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;cn5zzm\u0026quot; data-start=\u0026quot;3660\u0026quot; data-end=\u0026quot;3710\u0026quot;\u0026gt;Solid problem-solving and analytical abilities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lkbt64\u0026quot; data-start=\u0026quot;3711\u0026quot; data-end=\u0026quot;3790\u0026quot;\u0026gt;Ability to manage multiple tasks and priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1voj9w0\u0026quot; data-start=\u0026quot;3791\u0026quot; data-end=\u0026quot;3859\u0026quot;\u0026gt;Customer-focused mindset with a commitment to service excellence\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;2h9c4t\u0026quot; data-start=\u0026quot;3860\u0026quot; data-end=\u0026quot;3925\u0026quot;\u0026gt;Ability to work independently with a high level of initiative\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1duggvd\u0026quot; data-start=\u0026quot;3926\u0026quot; data-end=\u0026quot;3967\u0026quot;\u0026gt;Proficiency in Microsoft Office tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1umdft7\u0026quot; data-start=\u0026quot;3968\u0026quot; data-end=\u0026quot;4033\u0026quot;\u0026gt;Adaptability and flexibility in changing project environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ud7y5b\u0026quot; data-start=\u0026quot;4034\u0026quot; data-end=\u0026quot;4095\u0026quot;\u0026gt;Collaboration and teamwork across cross-functional groups\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Personal Attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jjilzz\u0026quot; data-start=\u0026quot;4131\u0026quot; data-end=\u0026quot;4192\u0026quot;\u0026gt;Positive, team-oriented attitude with a strong work ethic\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17p70lh\u0026quot; data-start=\u0026quot;4193\u0026quot; data-end=\u0026quot;4257\u0026quot;\u0026gt;High level of accountability and ownership of assigned tasks\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;sj563\u0026quot; data-start=\u0026quot;4258\u0026quot; data-end=\u0026quot;4324\u0026quot;\u0026gt;Willingness to go above and beyond to meet client expectations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;6zqrco\u0026quot; data-start=\u0026quot;4325\u0026quot; data-end=\u0026quot;4404\u0026quot;\u0026gt;Resilient and able to perform under pressure during critical project phases\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1noxm6z\u0026quot; data-start=\u0026quot;4405\u0026quot; data-end=\u0026quot;4458\u0026quot;\u0026gt;Detail-oriented with strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;461hg9\u0026quot; data-start=\u0026quot;4459\u0026quot; data-end=\u0026quot;4508\u0026quot;\u0026gt;Eager to learn new technologies and processes\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;m1hbrt\u0026quot; data-start=\u0026quot;4509\u0026quot; data-end=\u0026quot;4551\u0026quot;\u0026gt;Professional, customer-facing demeanor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur14db\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4026032009,"name":"Professional Services","child_ids":[],"parent_id":null}],"offices":[{"id":4026022009,"name":"Alpharetta","location":"Alpharetta, GA","child_ids":[],"parent_id":4026021009},{"id":4026023009,"name":"Las Vegas","location":"Las Vegas, NV","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4181558009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4105106009,"location":{"name":"Alpharetta, GA"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"Commission","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Business Development","value_type":"single_select"}],"id":4181558009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"13","title":"Sales Contract Specialist","company_name":"Agilysys","first_published":"2026-03-30T06:23:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Contract Administrator\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;em\u0026gt;This position is Full Time in Office.\u0026amp;nbsp; Local Candidates ONLY\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;We are seeking a Contract Administrator to join our Sales team. The ideal candidate will provide support to the sales team in creating and delivering sales quotes and contracts. The position requires an individual who is detail-oriented, organized, possesses strong mathematical skills, and has the ability to understand complex technology configurations to accurately generate quotes and contracts. Additionally, the role involves working collaboratively with the sales team, account management, legal departments, and other stakeholders. If you possess these qualities, we encourage you to apply for this position.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Contracts Administrator is responsible for collaborating with sales team members to create and manage sales contracts through the internal review and approval process. Additionally, the Contracts Administrator will interact with internal sales teams periodically to assist in account creation, quoting, and contracting processes. This position requires proficiency in managing internal selling processes as well as providing administrative support.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a high-volume queue of sales/quote requests across multiple lines of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the preparation, review, and revision of sales quotes and contractual documents to ensure alignment with company policies and legal requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support efforts by verifying that contract terms adhere to internal procedures and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a working knowledge of company products and services to effectively support sales teams and discuss potential alternatives as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a primary point of contact for internal quotes and contract related inquiries, collaborating with departments such as Sales, Finance, and Customer Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and manage amendment documents for standard contractual changes, ensuring proper routing and approval per company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Identify and escalate pricing discrepancies or non-standard terms to senior staff for resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect, review, and submit customer documentation and data for internal approvals and recordkeeping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and organized contract files and related documentation for audit and reference purposes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other administrative and contract-related duties as assigned to support the contract lifecycle and sales operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements / Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Hospitality Management, or a related field strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of relevant experience in contract administration, procurement, purchasing, legal support, or administrative coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in the hospitality industry is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work both independently and cross-functionally with diverse teams, departments, and cultures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail and accuracy in handling documents and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and time-management abilities; capable of effectively prioritizing tasks based on urgency and critical deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task and adapt quickly to changing priorities and dynamic business environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in project tracking, scheduling, and task management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Office Suite (especially Word, Excel, Outlook); comfort with data handling and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce for contract or client data management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CPQ software (e.g., BigMachines or similar platforms) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the financial and business implications of contract terms and structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated flexibility and adaptability in fast-paced or evolving organizational settings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur14db\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4026024009,"name":"CFO","child_ids":[],"parent_id":null}],"offices":[{"id":4026022009,"name":"Alpharetta","location":"Alpharetta, GA","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4238565009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4139410009,"location":{"name":"Alpharetta, GA; Remote - US"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"N/A","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Professional Services","value_type":"single_select"}],"id":4238565009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"43","title":"Solutions Consultant - PMS","company_name":"Agilysys","first_published":"2026-05-03T09:31:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;***Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.***\u0026lt;/div\u0026gt;\n\u0026lt;div style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Solutions Consultant is responsible for leading complex client implementations and ensuring overall project success. This role serves as the primary point of contact for project-related activities, owning scope, managing onsite resources, and identifying and mitigating risks. The Solutions Consultant also plays a key role in system configuration, integration, and ensuring operational alignment with customer needs.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role is critical to delivering successful client implementations and ensuring customers realize the full value of Agilysys solutions. By bridging technical execution with operational requirements, the Solutions Consultant directly impacts customer satisfaction, system performance, and long-term client success. This position also contributes to continuous improvement by providing product feedback and enhancing implementation processes\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1cuam8u\u0026quot; data-start=\u0026quot;1161\u0026quot; data-end=\u0026quot;1334\u0026quot;\u0026gt;Serve as the primary point of contact for complex client projects, ensuring successful delivery from initiation through completion.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;bss01w\u0026quot; data-start=\u0026quot;1335\u0026quot; data-end=\u0026quot;1501\u0026quot;\u0026gt;Define, manage, and control project scope, ensuring all stakeholders are aligned on deliverables, timelines, and milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1xho6qn\u0026quot; data-start=\u0026quot;1502\u0026quot; data-end=\u0026quot;1689\u0026quot;\u0026gt;Collaborate with customers to gather operational requirements and design system configurations that maximize efficiency and product capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;17oqemi\u0026quot; data-start=\u0026quot;1690\u0026quot; data-end=\u0026quot;1856\u0026quot;\u0026gt;Lead onsite teams by developing detailed schedules and directing internal and external resources to meet project objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;19d38xi\u0026quot; data-start=\u0026quot;1857\u0026quot; data-end=\u0026quot;2049\u0026quot;\u0026gt;Identify and mitigate project risks, developing escalation plans and driving resolution of issues impacting scope, timeline, or customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;2h5aud\u0026quot; data-start=\u0026quot;2050\u0026quot; data-end=\u0026quot;2207\u0026quot;\u0026gt;Install, configure, test, and validate system solutions to ensure operational consistency and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1u2db1u\u0026quot; data-start=\u0026quot;2208\u0026quot; data-end=\u0026quot;2353\u0026quot;\u0026gt;Manage data conversion and reconciliation processes to ensure data integrity throughout implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tvcpry\u0026quot; data-start=\u0026quot;2354\u0026quot; data-end=\u0026quot;2486\u0026quot;\u0026gt;Troubleshoot and resolve software issues, providing both tactical and strategic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1untfln\u0026quot; data-start=\u0026quot;2487\u0026quot; data-end=\u0026quot;2655\u0026quot;\u0026gt;Collaborate with internal teams to drive product improvements and enhance implementation processes based on client feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;5i2z4a\u0026quot; data-start=\u0026quot;2656\u0026quot; data-end=\u0026quot;2817\u0026quot;\u0026gt;Ensure comprehensive project documentation is completed and transitioned to support teams for ongoing client success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1oxbzvw\u0026quot; data-start=\u0026quot;2848\u0026quot; data-end=\u0026quot;2983\u0026quot;\u0026gt;Bachelor’s degree in a related field or equivalent combination of education and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;nrfgps\u0026quot; data-start=\u0026quot;2984\u0026quot; data-end=\u0026quot;3129\u0026quot;\u0026gt;5–7 years of experience in system implementation, consulting, or hospitality technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wzt3wz\u0026quot; data-start=\u0026quot;3130\u0026quot; data-end=\u0026quot;3329\u0026quot;\u0026gt;Experience with hospitality systems such as Property Management Systems (PMS), Point of Sale (POS), inventory/procurement systems, or related technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m5tntz\u0026quot; data-start=\u0026quot;3330\u0026quot; data-end=\u0026quot;3443\u0026quot;\u0026gt;Strong understanding of business operations and accounting practices.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;gn496b\u0026quot; data-start=\u0026quot;3444\u0026quot; data-end=\u0026quot;3557\u0026quot;\u0026gt;Proven experience managing complex project implementation lifecycles.\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;gd7w9n\u0026quot; data-start=\u0026quot;3558\u0026quot; data-end=\u0026quot;3705\u0026quot;\u0026gt;Willingness and ability to \u0026lt;strong\u0026gt;travel extensively (up to 90%)\u0026lt;/strong\u0026gt;, including domestic and international travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1a9z8ci\u0026quot; data-start=\u0026quot;3754\u0026quot; data-end=\u0026quot;3809\u0026quot;\u0026gt;Strong project management and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;10oi08b\u0026quot; data-start=\u0026quot;3810\u0026quot; data-end=\u0026quot;3864\u0026quot;\u0026gt;Excellent problem-solving and analytical abilities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1wdfl0x\u0026quot; data-start=\u0026quot;3865\u0026quot; data-end=\u0026quot;3972\u0026quot;\u0026gt;Effective communication skills with the ability to engage both technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;p1pali\u0026quot; data-start=\u0026quot;3973\u0026quot; data-end=\u0026quot;4052\u0026quot;\u0026gt;Ability to manage multiple priorities and adapt to changing project demands\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;13vdbul\u0026quot; data-start=\u0026quot;4053\u0026quot; data-end=\u0026quot;4125\u0026quot;\u0026gt;Strong customer service orientation and commitment to client success\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1o179tv\u0026quot; data-start=\u0026quot;4126\u0026quot; data-end=\u0026quot;4200\u0026quot;\u0026gt;Proficiency in Microsoft Office tools (including PowerPoint and Visio)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1nrwbkf\u0026quot; data-start=\u0026quot;4201\u0026quot; data-end=\u0026quot;4267\u0026quot;\u0026gt;Ability to work independently with a high degree of initiative\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ud7y5b\u0026quot; data-start=\u0026quot;4268\u0026quot; data-end=\u0026quot;4329\u0026quot;\u0026gt;Collaboration and teamwork across cross-functional groups\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Personal Attributes\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1kw6njd\u0026quot; data-start=\u0026quot;4365\u0026quot; data-end=\u0026quot;4444\u0026quot;\u0026gt;Highly customer-focused with a commitment to delivering exceptional results\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;w1v907\u0026quot; data-start=\u0026quot;4445\u0026quot; data-end=\u0026quot;4493\u0026quot;\u0026gt;Strong sense of ownership and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vo8hjh\u0026quot; data-start=\u0026quot;4494\u0026quot; data-end=\u0026quot;4566\u0026quot;\u0026gt;Resilient and able to perform under pressure in dynamic environments\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;q3a7v4\u0026quot; data-start=\u0026quot;4567\u0026quot; data-end=\u0026quot;4610\u0026quot;\u0026gt;Proactive and solution-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1svsnmn\u0026quot; data-start=\u0026quot;4611\u0026quot; data-end=\u0026quot;4682\u0026quot;\u0026gt;Adaptable and comfortable with ambiguity and evolving project needs\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m6bfi5\u0026quot; data-start=\u0026quot;4683\u0026quot; data-end=\u0026quot;4733\u0026quot;\u0026gt;Team-oriented with strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ngoeq6\u0026quot; data-start=\u0026quot;4734\u0026quot; data-end=\u0026quot;4802\u0026quot;\u0026gt;Driven to exceed expectations and continuously improve processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur1cme\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEO/AAP Employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;M/F/V/D\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$74,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$100,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4026032009,"name":"Professional Services","child_ids":[],"parent_id":null}],"offices":[{"id":4026047009,"name":"Remote","location":"Remote","child_ids":[],"parent_id":4026021009}]},{"absolute_url":"https://job-boards.greenhouse.io/agilysys/jobs/4203649009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4118897009,"location":{"name":"Las Vegas, NV"},"metadata":[{"id":5323331009,"name":"Commission Bonus Plan","value":"N/A","value_type":"single_select"},{"id":6013263009,"name":"Departments for careers page","value":"Technical Support","value_type":"single_select"}],"id":4203649009,"updated_at":"2026-06-05T13:22:10-04:00","requisition_id":"32","title":"Technical Support","company_name":"Agilysys","first_published":"2026-03-30T06:42:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I \u0026amp;amp; P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting \u0026lt;a href=\u0026quot;https://www.agilysys.com/en/\u0026quot;\u0026gt;Leading Hospitality Management Software | Agilysys\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most!\u0026amp;nbsp; Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;27\u0026quot; data-end=\u0026quot;489\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You play a critical role in shaping the customer experience and strengthening trust in the Agilysys brand. You are often the first-person customers connect with when they need urgent technical support, making your ability to listen, troubleshoot, and respond with empathy essential to their success. Every interaction is an opportunity to provide reassurance, resolve issues efficiently, and create a positive customer experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;491\u0026quot; data-end=\u0026quot;913\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role goes beyond answering calls and documenting tickets — it serves as the foundation of the support organization. Your work directly impacts customer satisfaction, operational efficiency, and the speed at which issues are resolved across teams nationwide. By partnering closely with support engineers and collaborating across departments, you help ensure customers receive timely, accurate, and effective solutions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;915\u0026quot; data-end=\u0026quot;1515\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;For individuals passionate about technology and problem-solving, this role offers an exceptional opportunity to build hands-on technical expertise in a fast-paced, customer-focused environment. You will develop valuable experience troubleshooting hardware, software, POS, and hospitality systems while gaining exposure to enterprise support processes, escalation management, and cross-functional collaboration. Whether you are beginning your IT career or looking to grow your technical support skills, this position provides a strong foundation for long-term professional development and advancement.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;915\u0026quot; data-end=\u0026quot;1515\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Complete primary intake and initial triage of incoming calls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Input quality data in ticketing system, Salesforce\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Research hardware and software problems defined by customers and provide diagnosis and resolution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Perform basic walkthrough of configuration with the customer\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Understand escalation process and perform escalation process in a timely manner\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Actively participate in team meetings to provide feedback and ways to improve efficiencies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coordinate with hardware vendors on diagnosis and resolution of hardware problems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Accurately document worked issues and detailed steps for resolution when necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Keep abreast of software releases, new feature and functionality, and updated installation procedures\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Other duties as assigned\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Minimum HS diploma required\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;AA degree in technology preferred or equivalent work experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Minimum one year of experience in a customer facing position and/or in the hospitality industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Minimum one year of experience troubleshooting and servicing basic hardware and software inquires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A familiarity in helpdesk ticketing and helpdesk processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with troubleshooting software environments utilizing SQL is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity troubleshooting Windows Server\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience using Salesforce is preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;915\u0026quot; data-end=\u0026quot;1515\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The desire to learn, investigate, hunt, and strive for continuous improvement every day!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excelled in customer service aptitude; answering phones, emails and interacting with clients throughout an active, high-volume day\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical aptitude and general experience troubleshooting hardware and software\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A natural desire to assist others and problem-solve\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The ability to make sound decisions quickly in a fast-paced environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The ambition and hunger to consistently exceed customer expectations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A strong ability to communicate, both written and spoken, with technical and non-technical individuals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A strong intellectual curiosity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The ability to gather and interpret relevant data and information to investigate and accurately triage issues\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Exceptional organizational skills and self-motivation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;An innate ability to prioritize and effectively juggle multiple projects with high business priority\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Personal Attributes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;4131\u0026quot; data-end=\u0026quot;4551\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-section-id=\u0026quot;jjilzz\u0026quot; data-start=\u0026quot;4131\u0026quot; data-end=\u0026quot;4192\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Positive, team-oriented attitude with a strong work ethic\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-section-id=\u0026quot;17p70lh\u0026quot; data-start=\u0026quot;4193\u0026quot; data-end=\u0026quot;4257\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;High level of accountability and ownership\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-section-id=\u0026quot;sj563\u0026quot; data-start=\u0026quot;4258\u0026quot; data-end=\u0026quot;4324\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Willingness to go above and beyond to meet client expectations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-section-id=\u0026quot;6zqrco\u0026quot; data-start=\u0026quot;4325\u0026quot; data-end=\u0026quot;4404\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Resilient and able to perform repetitive tasks\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-section-id=\u0026quot;1noxm6z\u0026quot; data-start=\u0026quot;4405\u0026quot; data-end=\u0026quot;4458\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Detail-oriented with strong organizational skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-section-id=\u0026quot;461hg9\u0026quot; data-start=\u0026quot;4459\u0026quot; data-end=\u0026quot;4508\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Eager to learn new technologies and processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-section-id=\u0026quot;m1hbrt\u0026quot; data-start=\u0026quot;4509\u0026quot; data-end=\u0026quot;4551\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Professional, customer-facing demeanor\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;-----------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;------------------------------------------------------------------------------------------------------------------------------------------------------------\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.\u0026amp;nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.\u0026amp;nbsp; Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Agilysys is an equal opportunity employer.\u0026amp;nbsp; In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;a id=\u0026quot;menur1cme\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.agilysys.com/en/privacy-policy/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Policy | Agilysys\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;EEO/AAP Employer\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;M/F/V/D\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4026038009,"name":"Support Services","child_ids":[],"parent_id":null}],"offices":[{"id":4026023009,"name":"Las Vegas","location":"Las Vegas, NV","child_ids":[],"parent_id":4026021009}]}],"meta":{"total":11}}