{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5028260007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4581306007,"location":{"name":"Remote - British Columbia"},"metadata":null,"id":5028260007,"updated_at":"2026-04-24T14:26:46-04:00","requisition_id":"1790","title":"Customer Solutions Consultant II","company_name":"Ada","first_published":"2026-01-19T13:08:40-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Customer Solutions Consultant (CSC)\u0026lt;/strong\u0026gt;, you will play a critical role in the post-sales success of Ada’s clients. Acting as a trusted advisor, you’ll guide organizations through their digital transformation journey by ensuring the effective deployment, adoption, and optimization of Ada’s AI-powered customer experience (ACX) solution. You’ll manage a portfolio of clients, drive measurable outcomes such as automated resolution and customer satisfaction, and help clients realize long-term value from their investment in Ada.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience throughout the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals (e.g., automated resolution, CSAT, ROI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical consultant and product expert, guiding clients through integrations, data flows, and system architecture across SaaS and API environments (e.g., Salesforce, Zendesk, Shopify, HubSpot)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support clients in optimizing their AI Agent performance through transcript reviews, data analysis, training updates, and implementation of best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure client knowledge sources are\u0026amp;nbsp;accurate, well-structured, and continuously optimized to maximize the AI Agent’s effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption and utilization of Ada’s solutions across the client’s organization by fostering alignment with key stakeholders and building internal advocacy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to\u0026amp;nbsp;expand use cases and deepen integrations within client ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, analyze, and report on success metrics such as\u0026amp;nbsp;Automated Resolution Rate, CSAT, and ROI to demonstrate business impact and guide strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical concepts into clear, value-driven recommendations for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved automated resolution rates and customer satisfaction for client programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong client advocacy leading to renewals, expansions, and strategic partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous feedback loop between clients and internal teams to enhance Ada’s platform and services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;About You\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years in customer success, solutions consulting, or post-sales technical consulting, or equivalent experience, preferably within SaaS, CX, or AI technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing enterprise or mid-market clients, driving measurable business outcomes, and fostering long-term relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude — comfortable working with APIs, integrations, and system configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical thinker with the ability to interpret performance data and turn insights into actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, presentation, and relationship management skills across both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, proactive, and resilient — you thrive in fast-paced, dynamic environments and love solving complex challenges through technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Compensation:\u0026amp;nbsp; $105,000 - $134,000 OTE CAD\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-NS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note:\u0026amp;nbsp; The successful candidate for this role must be located in British Columbia. \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033287007,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4029686007,"name":"Remote - Canada ","location":"Canada ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5056113007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4594399007,"location":{"name":"Remote - Canada"},"metadata":null,"id":5056113007,"updated_at":"2026-02-18T16:15:18-05:00","requisition_id":"1309","title":"Director, Global Consulting \u0026 System Integrator Partnerships","company_name":"Ada","first_published":"2026-02-18T16:14:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;About the Role\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re seeking an experienced Director of Global Consulting and System Integrator Partnerships to build and lead our consulting and SI partner ecosystem. You\u0026#39;ll develop relationships with Global Systems Integrators (GSIs), Regional Systems Integrators (RSIs), and consulting firms, driving net new business growth and expanding Ada\u0026#39;s presence in customer experience transformation initiatives. You’ll be a strategic alliances leader who knows how to turn partnerships into meaningful revenue impact. You’ll build and scale consulting and SI relationships that drive measurable growth, and you thrive at the intersection of enterprise sales, CX transformation, and ecosystem strategy.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Outcomes\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities within partner client bases and CX transformation projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as executive sponsor for strategic partner relationships, developing joint business plans with revenue targets and success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design comprehensive partner sales enablement programs including competitive positioning, value selling techniques, and deal support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate Ada into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Ada\u0026#39;s sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Ada\u0026#39;s PS organization on joint pursuits, defining clear engagement models and rules of engagement between Ada PS and SI partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business case models, ROI frameworks, and sales materials that partners leverage in customer engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track partner performance metrics including pipeline contribution, revenue attainment, and forecast partner-driven business impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;About You\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in partner management, alliances, or business development, with 4+ years focused on consulting/ SI partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in CX transformation, contact center modernization, or digital customer service initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of consistently exceeding partner-driven revenue targets and net new logo acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.) and regional integrators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong enterprise sales background with understanding of complex B2B sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in B2B SaaS, enterprise software, or customer experience technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You also have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of consulting/SI business models, service offerings, partner economics, and CX transformation sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience structuring professional services partnerships and defining engagement models between internal PS teams and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with ability to influence C-level stakeholders at partners and enterprise clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to own revenue outcomes and proactively identify, develop, and close new opportunities through partner channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience orchestrating cross-functional strategies across different partner types (SI, cloud, technology, reseller)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent relationship building and consultative selling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to pipeline management with strong forecasting abilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Please note: Some travel required to meet with partners and attend industry events, inclusive of company events and offsites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-NS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033283007,"name":"Revenue ","child_ids":[],"parent_id":null}],"offices":[{"id":4029686007,"name":"Remote - Canada ","location":"Canada ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5154919007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4640840007,"location":{"name":"Remote - Canada"},"metadata":null,"id":5154919007,"updated_at":"2026-06-03T16:45:08-04:00","requisition_id":"1629","title":"Director, Technical Support","company_name":"Ada","first_published":"2026-06-03T16:45:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;About the Role\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re seeking an experienced Director of Technical Support to lead our global 24/7 two-tiered support organization of Technical Support Advisors (Tier I) and Technical Support Engineers (Tier II). You\u0026#39;ll own the full technical support function from SLA governance and escalation frameworks to tooling strategy and team development, while serving as a strategic partner to Engineering, Product, and Customer Solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity for you to shape a support organization that doesn\u0026#39;t just react to customer issues, but proactively surfaces product intelligence, drives quality improvements, and becomes a competitive differentiator for Ada in the enterprise market. Critically, you will be expected to leverage Ada\u0026#39;s own AI platform, Claude and MCP integrations to automate workflows, improve team productivity, and set a new standard for AI-native support operations.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Outcomes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion Ada\u0026#39;s own platform for customer support automation while owning the end-to-end technical support KPI framework, including SLA design, enforcement, and continuous optimization across all tiers, along with metrics such as CSAT, escalation rates, deflection rates, and SLA adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain an escalation framework that bridges Tier I and Tier II support and connects cleanly to Engineering and Product, serving as the executive escalation point for high-severity, high-impact client issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-powered workflows and set measurable AI adoption targets for the team; running regular assessments and driving continuous improvement in how AI is embedded into daily support workflows, with defined success metrics including AI-assisted ticket resolution rate, deflection rate improvement, and time-to-resolution benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the strategic connector between Technical Support, Engineering, Product, and Customer Solutions, translating raw client feedback into structured, and actionable bug reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent technical support at the leadership level, contributing to product strategy and roadmap prioritization as both a practitioner and a thought leader.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instill rigorous backlog hygiene and queue management practices across the support organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage observability data and AI tooling to identify systemic issues before they impact clients at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in technical support or customer-facing technical roles, with recent years in a senior leadership capacity managing multi-tiered teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building and scaling technical support functions in high-growth B2B SaaS, CX, or AI-native environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise troubleshooting RESTful APIs, cloud-based services, middleware, and modern authentication mechanisms (OAuth 2.0, JWT) utilizing debugging tools and practices: Postman, Swagger, Datadog, log analysis, and source code review; hands-on experience with LLM-based tooling, prompt engineering, AI agent workflows, and MCP integrations is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t just understand AI tools, you use them daily. You think naturally about how to automate, augment, and scale work using AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a demonstrable track record of implementing AI workflows in a support or operations context — you can point to specific tools you built or deployed, workflows you automated, and measurable outcomes you drove.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional people leader with demonstrated ability to build cohesive, high-performing teams across technical disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional influencer; you earn the trust of Engineering and Product through technical credibility, not just organizational authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can shift fluidly between technical depth with engineers and executive-level storytelling with senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re energized by the idea of using Ada\u0026#39;s own platform to make your team more effective, and you hold yourself to the same standard you\u0026#39;d set for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand enterprise client dynamics and can navigate complex organizational relationships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-NS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033287007,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4029686007,"name":"Remote - Canada ","location":"Canada ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5130501007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4628772007,"location":{"name":"Remote - Singapore"},"metadata":null,"id":5130501007,"updated_at":"2026-06-16T12:26:17-04:00","requisition_id":"1235","title":"Enterprise Account Executive ","company_name":"Ada","first_published":"2026-05-11T11:24:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;About You\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Are you a dynamic sales professional with a passion for building client relationships and driving revenue growth? We\u0026#39;re seeking a talented Enterprise Account Executive to not just expand our already strong client base but to hunt for new opportunities across our broad addressable market. If you\u0026#39;re driven, results-oriented, and thrive in a fast-paced environment, we want to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 6+ years of Enterprise Account Executive experience selling B2B SaaS solutions into Enterprise accounts across ASEAN/North Asia and a bonus for ANZ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience prospecting and building pipeline in a competitive market.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have consistently managed a $1.5M+ ARR new business territory and have a track record of exceeding quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in a fast-paced environment and you enjoy being a team player to those around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong sales acumen, executive presence, effective time management and organization skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are open to travel for client visits (40%).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong preference for those fluent in Mandarin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong preference for those having experience selling an AI native product.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Outcomes\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the entire sales motion for Enterprise accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and close expansion opportunities within your existing customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Through prospecting you will build and maintain a strong sales pipeline alongside Sales Development Representatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a territory plan that supports the successful execution and achievement of sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast quarterly results to Sales Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033283007,"name":"Revenue ","child_ids":[],"parent_id":null}],"offices":[{"id":4048717007,"name":"Remote - Singapore","location":"Remote - Malaysia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5116577007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4622369007,"location":{"name":"Remote - Canada"},"metadata":null,"id":5116577007,"updated_at":"2026-04-22T14:18:12-04:00","requisition_id":"1789,1799","title":"Implementation Consultant","company_name":"Ada","first_published":"2026-04-21T17:12:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline; font-size: 14pt;\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;As an Implementation Consultant (internally known as Professional Services Consultant), you will lead enterprise customers through the entire onboarding and implementation journey—starting post-sale and ending with a successful launch. You will serve as both a technical partner and strategic advisor to clients, helping them design scalable solutions, integrate Ada’s platform into their ecosystem, and realize value quickly.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Your work will involve building logic-based workflows, configuring Generative AI, implementing integrations, and enabling clients to confidently manage the platform post-launch. You’ll also collaborate cross-functionally with teams across Sales, Technical Services, Product, and Engineering to align on requirements, remove blockers, and ensure each project is delivered smoothly. Implementation projects involve deploying Ada across messaging, email, and voice channels, and are tailored to align with each client’s infrastructure and strategic priorities.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline; font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Outcomes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Collaborate with clients to understand their goals and technical environment, translating these into actionable implementation plans and tailored automation solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support their long-term goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Test and refine GenAI responses through iterative adjustments, ensuring response quality, consistency, and alignment with project goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing blockers, and ensuring a seamless implementation experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Provide training and supporting documentation to equip clients for successful adoption and long-term management of the Ada platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Collaborate with Product and Engineering teams, sharing insights from implementations to identify areas for improvement and help shape product direction based on client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline; font-size: 14pt;\u0026quot;\u0026gt;About You\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong technical aptitude, with working knowledge of APIs, the ability to troubleshoot data flows, and communicate effectively across technical and non-technical stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Solid understanding of SaaS ecosystems, with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot into client environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Excellent communication and relationship-building skills, with the ability to explain technical concepts to non-technical audiences and influence VP-level stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong understanding of logic-based workflows, with the ability to confidently design and troubleshoot decision trees, conditional logic, and automation flows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;A curious and resilient mindset, with a bias for action and a passion for continuous learning, iteration, and driving progress.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Bonus: Knowledge and experience implementing Generative AI solutions or CX automation tools is a strong asset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Compensation: $100,000 - $120,000 OTE CAD\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Pay will be determined based on several factors such as past experience, qualifications, geographic location and other job related factors permitted by law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-N1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033287007,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4029686007,"name":"Remote - Canada ","location":"Canada ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5166584007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4646455007,"location":{"name":"London, United Kingdom"},"metadata":null,"id":5166584007,"updated_at":"2026-06-16T22:19:48-04:00","requisition_id":"2484","title":"Sales Development Representative ","company_name":"Ada","first_published":"2026-06-16T22:19:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Sales Development Representative, you are representing Ada as the first point of contact with potential clients. You\u0026#39;ll become an expert on communicating the value of our AI Agents, consulting with prospective clients across different industries, learning about their business challenges and goals, and how Ada can help. You\u0026#39;ll go through an amazing training program where you\u0026#39;ll gain product knowledge and learn to use a variety of sales tools — including the AI-powered stack our SDR team uses every day to cut research time by ~60% and run smarter, faster outreach.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are looking forward to rolling up your sleeves and making an impact not only on Ada\u0026#39;s growth but on the success of the businesses you\u0026#39;ll be working with, this role is definitely for you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;About You\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re results-driven but the team is greater than the sum of its parts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are deeply curious, crave feedback, and are excited about learning in an accelerated environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly motivated and love to make cold calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an outside-the-box thinker, this job will test your creativity and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous SaaS experience is a plus, but there are many pathways to sales success!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Outcomes\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Crafting and deploying personalized omni channel campaigns to prospective clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifying prospective clients on video and phone calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an Ada product expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing new outbound prospecting strategies, and optimizing existing ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using modern sales tools including Outreach, Linkedin, Gong, Vidyard, and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with Account Executives to build long-term relationships with new accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-NS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033283007,"name":"Revenue ","child_ids":[],"parent_id":null}],"offices":[{"id":4029688007,"name":"Remote - United Kingdom ","location":"UK","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/4672468007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4395496007,"location":{"name":"Toronto - Ontario"},"metadata":null,"id":4672468007,"updated_at":"2026-05-29T11:51:10-04:00","requisition_id":null,"title":"Sales Development Representative ","company_name":"Ada","first_published":"2025-03-11T18:10:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Sales Development Representative, you are representing Ada as the first point of contact with potential clients. You\u0026#39;ll become an expert on communicating the value of our AI Agents, consulting with prospective clients across different industries, learning about their business challenges and goals, and how Ada can help. You\u0026#39;ll go through an amazing training program where you\u0026#39;ll gain product knowledge and learn to use a variety of sales tools — including the AI-powered stack our SDR team uses every day to cut research time by ~60% and run smarter, faster outreach.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are looking forward to rolling up your sleeves and making an impact not only on Ada\u0026#39;s growth but on the success of the businesses you\u0026#39;ll be working with, this role is definitely for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note: this is a \u0026lt;strong\u0026gt;hybrid position\u0026lt;/strong\u0026gt; with an expectation to work from the Toronto office 4 days per week.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;About You\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re results-driven but the team is greater than the sum of its parts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are deeply curious, crave feedback, and are excited about learning in an accelerated environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly motivated and love to make cold calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an outside-the-box thinker, this job will test your creativity and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous SaaS experience is a plus, but there are many pathways to sales success!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Outcomes\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Crafting and deploying personalized omni channel campaigns to prospective clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifying prospective clients on video and phone calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming an Ada product expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing new outbound prospecting strategies, and optimizing existing ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using modern sales tools including Outreach, Linkedin, Gong, Vidyard, and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with Account Executives to build long-term relationships with new accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-NS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033283007,"name":"Revenue ","child_ids":[],"parent_id":null}],"offices":[{"id":4050663007,"name":"Hybrid, Toronto","location":"Toronto, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5117652007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4622850007,"location":{"name":"Remote - Canada"},"metadata":null,"id":5117652007,"updated_at":"2026-06-17T14:15:42-04:00","requisition_id":"4950","title":"Senior Machine Learning Scientist ","company_name":"Ada","first_published":"2026-04-22T14:19:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Senior ML Scientist at Ada, you will own the quality and reliability of the AI features that power our AI Agent platform for customer support. You will partner with Product Managers, Engineers, and Designers to frame problems, design experiments, and make evidence-based decisions that improve outcomes for customers and end users. You will primarily deliver simple and highly reusable evaluation and analysis code, and you will collaborate with engineers to productionize changes. To be successful, you will develop a deep understanding of Ada’s product and empathize with our users to find the best ways to solve customer problems. If you’re excited to shape the future of AI-driven customer support, we would love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience as a Data Scientist, Machine Learning Engineer, or similar with shipped work that moved product metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience applying large language models to customer problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI coding agents are a core part of your workflow and help you accelerate experimentation and deployment, and you actively help teammates work more effectively with them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator, able to explain experimental results and complex ML concepts to diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You design reliable experiments and datasets that translate to production impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software skills in Python, writing clean, production-ready code and documents\n\u0026lt;div id=\u0026quot;message-list_1764565200000.D08L5ESB60Z\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1764565200000.D08L5ESB60Z\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1764597379.097869\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1764597379.097869\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot; data-msg-ts=\u0026quot;1764597379.097869\u0026quot; data-msg-channel-id=\u0026quot;D08L5ESB60Z\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__sticky_container\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1764565200000.D08L5ESB60Z\u0026quot; class=\u0026quot;c-virtual_list__item--sticky c-virtual_list__item--sticky-animated c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1764565200000.D08L5ESB60Z\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Outcomes\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run rapid, reliable experiments with sound statistical methods, reproducible pipelines, and clear readouts that drive product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead design choices across model selection, retrieval and grounding, prompting, and tool use, framing tradeoffs in quality, safety, cost, and latency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce critical AI failure modes, for example hallucinations and prompt injection, through targeted testing and red teaming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model AI-native ways of working for the team — using coding agents and LLM tools to automate experimentation and build, and raise the quality bar on how the team ships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PM, Engineering, and Design to prioritize customer use cases and failure modes, turning insights into changes that improve automated resolutions, CSAT, cost per conversation, and latency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor peers in the Product Development org in AI feature design, experimentation, and measurement. Provide crisp and actionable feedback to help raise the standard for AI feature quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4065779007,"name":"Ada Labs","child_ids":[],"parent_id":null}],"offices":[{"id":4029686007,"name":"Remote - Canada ","location":"Canada ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ada18/jobs/5017211007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4575985007,"location":{"name":"Remote - Canada, USA"},"metadata":null,"id":5017211007,"updated_at":"2026-02-23T13:26:11-05:00","requisition_id":"4806","title":"Senior Product Designer, AI Manager Experience","company_name":"Ada","first_published":"2026-01-07T16:15:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We\u0026#39;re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and \u0026lt;a class=\u0026quot;notion-link-token notion-focusable-token notion-enable-hover\u0026quot; href=\u0026quot;http://monday.com/\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;link-annotation-unknown-block-id--985540710\u0026quot;\u0026gt;Monday.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.ada.cx\u0026quot;\u0026gt;www.ada.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Senior Product Designer to join the Training Team, responsible for the AI Manager experience within Ada’s Dashboard. You’ll help shape how AI Managers train, evaluate, and deploy their company’s AI Agent across channels like chat, voice, and email.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Outcomes\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Streamline the path to value — Design workflows that make it easy to set up and tailor the AI Agent, accelerating the time from launch to meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design how the AI Agent improves over time — Create intuitive ways for customers to identify gaps, test changes, and refine their Agent’s behavior with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make complex systems feel approachable — Help AI Managers understand what their Agent is doing, why it’s behaving a certain way, and how to guide it—without needing deep AI expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance structure and flexibility — Build experiences that blend no-code configuration with adaptive AI behavior, giving users power and precision without adding friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate directly with customers and internal teams — Run discovery with developers, CX leaders, and end users to gather insights, validate ideas, and iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead with insight — Translate ambiguous problems into clear flows, conceptual models, and thoughtful interactions that inform strategy and drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;About You\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product design experience, including end-to-end work on complex, systems-driven products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interaction and visual design skills — You’re precise, thoughtful, and care deeply about both form and function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker — You design for how things work, not just how they look, and think in terms of patterns, behaviors, and modularity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in ambiguity — You know how to explore the unknown, define problem spaces, and find signals in noise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-obsessed mindset — You relentlessly advocate for the end user, designing for trust, clarity, and control—especially in moments of uncertainty or failure. You seek out real customer signals and let them guide your decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative communicator — You work fluidly with cross-functional teams and know how to bring people along through narrative, visuals, and clear rationale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcome-driven — You measure success by the clarity of the experience, the quality of the system, and the impact on the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus points if you have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing for AI/ML-powered systems or reasoning-based experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A thoughtful perspective on how people and AI can collaborate to solve complex problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We’re a team of curious, focused builders who care about the deep why and always finding ways to improve. If this role excites you—even if your experience doesn’t line up exactly with every requirement—we’d still love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: $135,000 - $160,000 CAD\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay will be determined based on several factors such as past experience, qualifications, geographic location and other job related factors permitted by law.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-NS1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Benefits \u0026amp;amp; Perks\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Unlimited Vacation: \u0026lt;/strong\u0026gt;Recharge when you need to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits: \u0026lt;/strong\u0026gt;Extended health coverage, dental, vision, travel, and life insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Wellness Account: \u0026lt;/strong\u0026gt;Empowering you to invest in your overall well-being and lifestyle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Employee \u0026amp;amp; Family Assistance Plan: \u0026lt;/strong\u0026gt;Resources to support you and your loved ones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perks\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Schedule: \u0026lt;/strong\u0026gt;Balance your work and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Remote-First, In-Person Friendly: \u0026lt;/strong\u0026gt;Options to work from home or at our local hub.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Budget:\u0026lt;/strong\u0026gt; Invest in your long-term growth goals and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Work from Home Budget: \u0026lt;/strong\u0026gt;Equipping you with the tools and support for a seamless remote work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Access to Cutting-Edge AI Tools: \u0026lt;/strong\u0026gt;Work with the best AI tech stack in the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Hands-On with LLMs: \u0026lt;/strong\u0026gt;Enhance your expertise in leveraging large language models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;A Thriving Industry: \u0026lt;/strong\u0026gt;Join the forefront of innovation in AI, shaping the future of technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The above Benefits and Perks only apply to full-time, permanent employees.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4033285007,"name":"Product Development ","child_ids":[],"parent_id":null}],"offices":[{"id":4029686007,"name":"Remote - Canada ","location":"Canada ","child_ids":[],"parent_id":null},{"id":4029687007,"name":"Remote - United States ","location":"USA","child_ids":[],"parent_id":null}]}],"meta":{"total":9}}