{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7977757","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3462418,"location":{"name":"Remote Based - US"},"metadata":null,"id":7977757,"updated_at":"2026-06-04T11:57:08-04:00","requisition_id":"1193","title":"Account Executive","company_name":"Accela","first_published":"2026-06-04T11:57:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive will be an integral member of a cross functional regional Sales team. This role will be \u0026amp;nbsp;responsible for managing the entire Sales cycle, including prospecting, closing deals, and maintaining and expanding mid-sized opportunities.\u0026amp;nbsp; The ideal candidate will demonstrate a strong sense of urgency and a proactive approach, consistently focusing on pipeline growth. They will be highly motivated to build and expand their book of business, ensuring sustained success and development within their designated market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This specific Account Executive position will cover the following states: Indiana, Michigan, Ohio, Kentucky, Delaware, and Pennsylvania.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the full Sales cycle, including prospecting, qualifying, negotiating, and closing deals for mid-size jurisdictions in the states of Indiana, Michigan, Ohio, Kentucky, Delaware, and Pennsylvania.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and grow revenue from existing and prospect customers by selling and cross-selling our solutions into new departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, build, and maintain strong relationships with key decision makers in existing and prospect customer organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify customer and prospect needs and tailor solutions to meet those needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and up-to-date forecast opportunities and records in the CRM system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and contribute to RFP responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Marketing and Product teams to ensure customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet annual Sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of sales experience, preferably with software to state \u0026amp;amp; local governments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of meeting or exceeding sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of urgency, accountability, and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with CRM software and Sales tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in correctly qualifying new opportunities and accurately forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel in excess of 50%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is\u0026amp;nbsp;$100,000 - $120,000\u0026amp;nbsp;(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":39257,"name":"Sales","child_ids":[45624],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7976943","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3462124,"location":{"name":"Remote Based - US"},"metadata":null,"id":7976943,"updated_at":"2026-06-03T12:08:13-04:00","requisition_id":"1192","title":"Account Executive","company_name":"Accela","first_published":"2026-06-03T12:08:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive will be an integral member of a cross functional regional Sales team. This role will be \u0026amp;nbsp;responsible for managing the entire Sales cycle, including prospecting, closing deals, and maintaining and expanding our footprint into small to mid size cities and utilities.\u0026amp;nbsp; The ideal candidate will demonstrate a strong sense of urgency and a proactive approach, consistently focusing on pipeline growth. They will be highly motivated to build and expand their book of business, ensuring sustained success and development within their designated market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This specific Account Executive position will cover a territory that includes the Midwest. Specific states will be determined based on experience and local knowledge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the full Sales cycle, including prospecting, qualifying, negotiating, and closing deals for mid-size jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and grow revenue from existing and prospect customers by selling and cross-selling our solutions into new departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, build, and maintain strong relationships with key decision makers in existing and prospect customer organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify customer and prospect needs and tailor solutions to meet those needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and up-to-date forecast opportunities and records in the CRM system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and contribute to RFP responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Marketing and Product teams to ensure customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet annual Sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of sales experience, preferably with software to state \u0026amp;amp; local governments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of meeting or exceeding sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of urgency, accountability, and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with CRM software and Sales tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in correctly qualifying new opportunities and accurately forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel in excess of 50%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is\u0026amp;nbsp;$85,000 - $100,000(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":39257,"name":"Sales","child_ids":[45624],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7923002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3444030,"location":{"name":"Remote Based - US"},"metadata":null,"id":7923002,"updated_at":"2026-05-18T17:31:08-04:00","requisition_id":"1188","title":"Head of Sales, APAC","company_name":"Accela","first_published":"2026-05-18T17:31:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Head of Sales, APAC to build and own new business development across Australia and New Zealand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a greenfield, high-impact role—not inheriting a mature pipeline, but building one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mandate is clear:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and shape opportunities before they formally come to market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a validated pipeline with 12–24 month visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Win a small number of high-value, complex deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the foundation for sustained regional growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the General Manager of APAC, the Head of Sales will serve as the region’s primary new business leader.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Driving net new logo acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining a forward-looking pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing relationships across state and federal government agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positioning Accela early in procurement cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading complex enterprise sales processes from origination through close\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in enterprise sales or business development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of closing complex, high-value deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or selling into government agencies preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of procurement-driven sales environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently while influencing across functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is AUD160,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":39257,"name":"Sales","child_ids":[45624],"parent_id":null}],"offices":[{"id":25829,"name":"Melbourne, Australia","location":"IO - Melbourne, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7717976","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389480,"location":{"name":"Remote Based - US"},"metadata":null,"id":7717976,"updated_at":"2026-05-19T23:55:31-04:00","requisition_id":"1164","title":"Jr. Proposal Manager","company_name":"Accela","first_published":"2026-03-17T18:43:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Jr. Proposal Manager is a member of Accela’s RFP team, supporting the development of competitive proposals for state and local government customers. In this role, you will assist with proposal coordination activities across the full proposal lifecycle, from kickoff through submission, while learning proposal best practices and compliance requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role supports responses to government software RFPs, RFIs, and RFQs. You will work closely with experienced proposal managers and cross‑functional contributors to help produce high‑quality, compliant proposals for Accela’s SaaS solutions and contribute to the ongoing improvement of proposal content and processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end execution of government RFPs, RFIs, and RFQs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create proposal schedules, outlines, and compliance matrices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate inputs from internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, edit, and review proposal content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with solicitation requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support proposal process improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1–3 years of experience in proposal coordination or RFP management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with government procurement processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qvidian, Loopio or other proposal management software skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with government software or SaaS proposals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APMP certification or interest in pursuing certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is $70,000 - $80,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":64302,"name":"Revenue Enablement \u0026 Ops","child_ids":[],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7718186","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389504,"location":{"name":"Remote-Ireland "},"metadata":null,"id":7718186,"updated_at":"2026-03-17T12:25:52-04:00","requisition_id":"1165","title":"Lead Software Engineer","company_name":"Accela","first_published":"2026-03-17T12:25:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is part of our engineering team delivering Accela’s payment platform, a critical system serving government agencies with secure payment processing capabilities. As a Lead Software Engineer, you will provide technical leadership on payment system architecture, ensuring PCI DSS compliance and implementing best practices across our technology stack. The work involves designing and building scalable payment integrations, leading complex technical initiatives, and mentoring engineers on domain-driven design and reactive programming patterns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate across disciplines, including backend, infrastructure, security, and compliance teams, to deliver production-quality payment solutions. This is an excellent opportunity for engineers who enjoy solving complex architectural challenges in regulated environments, working with modern technologies, and making technical decisions with broad organizational impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical design and architecture of payment system components, ensuring scalability, security, and PCI DSS compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement payment gateway integrations using domain-driven design principles and reactive programming patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with InfoSec and Legal teams to ensure proper data classification, security controls, and regulatory compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical mentorship to engineers on payment systems, Java development, test-driven development, and architectural patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural decisions through technical RFCs, design reviews, and cross-team collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement comprehensive testing strategies, including unit tests, integration tests, and behavior-driven development scenarios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the on-call rotation for production payment systems, investigating and resolving critical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical initiatives from concept through delivery, working effectively across distributed teams in Ireland, the USA, and Costa Rica.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to engineering standards, code review practices, and the continuous improvement of development processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with payment industry trends, security best practices, and emerging technologies relevant to fintech systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree (or equivalent experience) in Computer Science or a related field, with at least 7 years of professional software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience developing payment systems, financial applications, or highly regulated software systems.\u0026lt;br\u0026gt;Strong expertise in Java, with a demonstrated ability to design and implement complex backend services.\u0026lt;br\u0026gt;Deep understanding of domain-driven design principles and experience applying DDD to real-world business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of payment gateway integrations, tokenization, and PCI DSS compliance requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of test-driven development (TDD) and behavior-driven development (BDD) methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile/Scrum environments, preferably using the SAFe methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and the ability to navigate complex technical and regulatory constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with the ability to explain technical concepts to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical initiatives and mentoring other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Azure cloud services, particularly Azure Key Vault and Azure Kubernetes Service (AKS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing cloud systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits and Perks:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Beyond a stellar work environment, great people and inspiring, innovative work, we have some great benefits and perks:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;25 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ireland Standard Holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension Contribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Healthcare Package\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;95,000-105,000 Euro\u0026amp;nbsp;(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":39250,"name":"Engineering","child_ids":[45388],"parent_id":null}],"offices":[{"id":26961,"name":"Remote Based - Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7913360","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3440209,"location":{"name":"Remote Based - US"},"metadata":null,"id":7913360,"updated_at":"2026-05-11T19:21:55-04:00","requisition_id":"1186","title":"Operations Support Analyst (Contractor)","company_name":"Accela","first_published":"2026-05-11T19:21:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accela is hiring a contractor to support email deliverability operations for our Public Portal product. This role resolves email delivery failures — primarily blocked addresses in SendGrid — that affect customer-facing notifications and user account provisioning. You will work within Accela\u0026#39;s Customer Support organization to ensure that public-facing email communications reach the intended recipients and that delivery issues are resolved quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a focused, operational role. We are looking for someone who is detail-oriented, methodical, and reliable. No prior SaaS experience is required — comfort with web-based admin tools, clear written communication, and a steady, process-driven approach are what matter most.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This will be a 6 month contract. \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and triage email delivery issues reported through Salesforce support cases related to Public Portal notifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SendGrid administrative tools to look up blocked email addresses, identify the cause (bounce, block, spam complaint), and unblock when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update Salesforce cases with resolution notes and confirmation of action taken\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and professionally with support engineers and customers through case comments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track recurring patterns in email delivery failures and flag systemic issues to Support leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a simple log of unblock actions for reporting and trend analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet defined service-level targets for case response and resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience in customer service, email administration, IT helpdesk, or technical support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating web-based administrative dashboards and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and able to follow consistent processes accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, professional written communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reliable internet connection and able to work standard U.S. business hours\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is\u0026amp;nbsp;$20.00/hour to $25.00/hour.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":39248,"name":"Customer Care","child_ids":[],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7896263","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3432263,"location":{"name":"Remote Based - US"},"metadata":null,"id":7896263,"updated_at":"2026-05-06T11:35:05-04:00","requisition_id":"1184","title":"Renewal Account Manager (Contractor)","company_name":"Accela","first_published":"2026-05-06T11:35:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Renewal Account Manager will manage customer renewals by coordinating with Sales, Customer Success, Finance, and Legal to ensure timely, accurate, and predictable recurring revenue outcomes. This role establishes strong customer relationships, drives customer satisfaction, and documents and closes annual renewals. The Renewal Account Manager is responsible for maintaining accurate renewal data, proactively identifying renewal risk, and contributing to reliable revenue forecasting. The role also leverages AI-enabled tools to improve communication quality, prioritization, and renewal execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Initial 2-month contract with potential to convert to full-time based on business needs and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engage with customers and partners to renew subscription and support revenues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal contract negotiations and achieve on-time contract booking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed renewal quotas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in Renewal Account Management or a closely related role, with demonstrated ability to independently manage renewal execution, timelines, and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple renewals concurrently while maintaining appropriate timelines and prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and analytical skills, with the ability to accurately interpret contract terms, validate pricing, and maintain reliable renewal data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience forecasting renewal outcomes, identifying renewal risk early, and communicating potential slippage or dependencies proactively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross‑functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal to drive renewals to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast‑paced, evolving environment with changing priorities while maintaining accountability for results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM and quoting tools to manage renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is $25-30 an hour\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":64302,"name":"Revenue Enablement \u0026 Ops","child_ids":[],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7982718","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464326,"location":{"name":"Remote Based - US"},"metadata":null,"id":7982718,"updated_at":"2026-06-05T18:54:13-04:00","requisition_id":"1198","title":"Senior Manager, Cybersecurity and Operations","company_name":"Accela","first_published":"2026-06-05T18:54:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager, Cybersecurity and Operations leads Accela’s cybersecurity operations, security engineering, monitoring, detection, incident response, and infrastructure security capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is responsible for protecting Accela corporate, cloud, hybrid, and production environments through effective security tooling, operational processes, incident readiness, and measurable risk reduction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines technical leadership, operational ownership, and people management. The Senior Manager owns core security operations capabilities, leads incident response activities, manages operational security investments, and partners with IT, Engineering, DevOps, Legal, GRC, and Compliance to improve Accela security posture and support SOC 2, ISO 27001, GovRAMP, PCI DSS, HIPAA, and NIST-based requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the cybersecurity operations and security engineering function across corporate, cloud, hybrid, and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop security engineers and analysts responsible for monitoring, detection, response, infrastructure security, vulnerability management, and operational security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own monitoring, detection, and response capabilities, including SIEM, EDR/XDR, DLP, vulnerability management, firewall, WAF, email security, identity security, and cloud security tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the operational control point during significant cybersecurity incidents, coordinating response across Security, IT, Engineering, Legal, Communications, GRC, and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, maintain, and test incident response playbooks, escalation paths, tabletop exercises, on-call procedures, and post-incident review processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead post-incident reviews and ensure root-cause remediation, lessons learned, and control improvements are completed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, implement, and optimize security solutions across endpoint, identity, network, email, cloud, logging, detection, and response platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with IT and Engineering to strengthen cloud, hybrid, and corporate security controls, including identity, network segmentation, key management, secrets management, privileged access, endpoint hardening, and secure configuration management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support GovRAMP and PCI DSS control requirements related to logging, monitoring, vulnerability management, incident response, endpoint security, access control, encryption, cloud security, configuration management, and evidence collection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable risk reduction across infrastructure, endpoints, cloud environments, identity systems, and business-critical services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own operational vulnerability management processes for infrastructure, cloud, endpoint, and corporate systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support business continuity, disaster recovery, and resilience planning from a cybersecurity perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cybersecurity operations budget inputs, including vendor evaluation, renewals, tool rationalization, and investment recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop operational security metrics and reporting for executive leadership, including incident trends, vulnerability risk, detection coverage, response performance, control health, and remediation progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of evolving threats, including cloud-native attacks, identity compromise, ransomware, AI-enabled threats, and emerging attacker techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in or manage the security on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in cybersecurity, security operations, security engineering, infrastructure security, cloud security, or incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience leading cybersecurity teams, security operations programs, or technical security initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of SIEM, EDR/XDR, DLP, WAF, vulnerability management, firewalls, email security, identity security, and cloud security tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience securing cloud, hybrid, and corporate environments across AWS, Azure, or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading or coordinating incident response for material cybersecurity events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of identity security, network segmentation, endpoint security, logging, detection engineering, vulnerability management, and key/secret management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to deliver security initiatives that produce measurable risk reduction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing vendors, evaluating security tools, and making build/buy recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to explain operational security risk to technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Defender for Cloud, Azure-native security tooling, or equivalent AWS/GCP security tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting SaaS environments with public-sector, regulated, payment, or customer-trust-driven requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in environments governed by SOC 2, ISO 27001, GovRAMP, PCI DSS, NIST CSF, or NIST 800-53 control requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with zero-trust architectures, SSO, MFA, conditional access, SSPM, identity threat detection, and privileged access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience securing Kubernetes, containers, cloud workloads, and CI/CD infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications such as CISSP, CISM, CCSP, GIAC, GCIH, GCIA, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OTHER\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expected to participate in or lead the security incident response rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very light travel may be expected for team or company offsites and industry conferences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is $170,000-$190,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":39250,"name":"Engineering","child_ids":[45388],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7565453","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3346509,"location":{"name":" Ireland -remote in Ireland. You  must live and be authorized to work in Ireland for this role"},"metadata":null,"id":7565453,"updated_at":"2026-05-28T11:26:59-04:00","requisition_id":"1151","title":"Senior Mobile Software Engineer","company_name":"Accela","first_published":"2026-01-28T13:05:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is part of a cross-functional team focused on delivering impactful improvements to our mobile application. As a Mobile Developer, you will build new features and refine existing ones, with a strong emphasis on performance, maintainability, and user experience. You will collaborate closely with backend, QA, design, and product partners to deliver well-scoped, high-quality solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will contribute throughout the full development lifecycle, from planning and design through implementation, testing, and deployment. While the tech stack includes modern frameworks such as Angular and Ionic, you will also work with platform-specific capabilities and tackle unique mobile challenges. This is a great opportunity for developers who enjoy crafting intuitive, high-performing mobile experiences and want to deepen their skills in cross-platform development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Mobile Developer on a Scrum team, building and enhancing cross-platform mobile applications using modern frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and develop robust mobile application features with a strong focus on performance, responsiveness, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write unit tests, document code, and follow established software development best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with backend developers, QA engineers, designers, and product managers to define and deliver high-quality mobile solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to planning, estimation, and technical discussions during grooming and sprint planning sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the full mobile development lifecycle, from conceptualization and architecture through testing, deployment, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve code quality, performance, and reliability through code reviews and refactoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date with emerging mobile trends, frameworks, and tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience in Computer Science or a related field, with at least 5 years of professional software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of hands-on experience in mobile application development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience building cross-platform mobile or web applications using Angular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of mobile UI/UX principles and responsive design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile/Scrum environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with version control systems such as Git.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills, with the ability to explain complex concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work both independently and collaboratively in a fast-paced team environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with the Ionic Framework and Capacitor for hybrid mobile application development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing in Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with app deployment processes for the App Store and Google Play.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of mobile performance optimization and debugging techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits and Perks:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Beyond a stellar work environment, great people and inspiring, innovative work, we have some great benefits and perks:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;25 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ireland Standard Holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pension Contribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Healthcare Package\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":39250,"name":"Engineering","child_ids":[45388],"parent_id":null}],"offices":[{"id":26961,"name":"Remote Based - Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7338962","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3274822,"location":{"name":"Remote Based - US"},"metadata":null,"id":7338962,"updated_at":"2026-05-09T14:01:15-04:00","requisition_id":"1129","title":"Software Support Engineer (Backline)","company_name":"Accela","first_published":"2025-11-24T19:21:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note: This is a remote role; however, candidates must currently reside in the United States and be legally authorized to work in the U.S. at the time of application.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary escalation point for unresolved cases from the Frontline team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reproduce complex issues within sandbox or test environments to determine root cause.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct detailed log analysis, API tracing, and SQL-level data validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify software defects and collaborate directly with Product Management \u0026amp;amp; Engineering on debugging, verification, and fix validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CloudOps to diagnose infrastructure, performance, or integration issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship and technical guidance to Frontline Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal documentation, technical training, and troubleshooting guides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in post-mortems and defect triage meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track recurring patterns and escalate systemic product or process issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–7 years of SaaS product support or software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced SQL and relational database knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of web application architecture, REST APIs, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with debugging tools (Postman, Fiddler, Wireshark, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Root cause analysis and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one programming or scripting language (JavaScript, Python, or C#).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex cases independently.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Accela Civic Platform, Citizen Access, or Accela Mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Azure or AWS architecture and monitoring tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in enterprise SaaS support or GovTech environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD pipelines and version control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;CORE COMPETENCIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Mastery: Expert-level troubleshooting across APIs, databases, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical Thinking: Reproduces and isolates complex issues methodically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Communicates effectively across teams and departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship: Coaches peers and contributes to shared learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Advocacy: Ensures accurate, sustainable resolutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is $75,000 - $80,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39248,"name":"Customer Care","child_ids":[],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/accela/jobs/7254743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3246066,"location":{"name":"US Based - Remote"},"metadata":null,"id":7254743,"updated_at":"2026-04-17T12:01:33-04:00","requisition_id":"1119","title":"Sr. Consultant (Accela Applications)","company_name":"Accela","first_published":"2025-09-17T20:39:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accela is seeking a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Sr. Consultant\u0026lt;/strong\u0026gt; to join our Professional Services team. The Sr. Consultant plays a critical, customer-facing role that blends strong business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. This role partners closely with customer stakeholders to understand business objectives and desired outcomes, then translates those needs into requirements, configuration decisions, and implementation artifacts that guide successful delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SPECIFIC RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop current‑state and future‑state business process flows to identify inefficiencies, gaps, and improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform system configuration aligned to approved requirements and Accela best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support testing and validation activities including UAT planning, defect triage, and resolution coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;REQUIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong background in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience configuring enterprise software solutions based on discovery requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to coordinate effectively with cross-functional technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think conceptually while maintaining attention to detail in configuration and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven problem-solving skills with the ability to recommend practical, best-practice solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within defined project scope and supporting change control discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in fast-paced, multi-stakeholder delivery environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous professional services or consulting experience (Big 5 consulting a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government or public-sector domain expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting and communicating cross‑functional workflows to support technical design and integration planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT ACCELA\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;COMPENSATION AND WELL-BEING\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The annual base salary range for this full-time position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$110,000-$120,000 \u0026lt;/strong\u0026gt;(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accela is an Equal Opportunity Employer/Affirmative Action Employer \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;and will respond to requests for job accommodations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-MS1\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":69782,"name":"Professional Services","child_ids":[],"parent_id":null}],"offices":[{"id":25825,"name":"Remote Based - US","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":11}}