{"jobs":[{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7992006003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884495003,"location":{"name":"Chicago, Illinois, United States; Frisco, Texas, United States; New York, New York, United States"},"metadata":null,"id":7992006003,"updated_at":"2026-09-16T16:21:35-04:00","requisition_id":"881","title":" Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-10T17:06:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10% onsite position\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary up to 75K\u0026lt;/p\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4091969003,"name":"Chicago","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":null},{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null},{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992006003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7703152003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751640003,"location":{"name":"Charlotte, North Carolina, United States"},"metadata":null,"id":7703152003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"740","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-04-27T16:05:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Service Desk, Analyst\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role serves as an initial point of contact for Abacus clients across the Financial and Medical sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Focus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Support \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an initial point of contact for client and system-generated support requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide white-glove technical support via phone, email, and remote support sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set appropriate expectations with clients regarding issue status, next steps, and escalation path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ticket Management \u0026amp;amp; Documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate ticket statuses and ensure client-facing updates are timely and complete.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of assigned issues through resolution or appropriate escalation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, isolate, and document hardware, software, network, and systems issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Service Delivery \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet individual and team KPI, SLA, and service delivery expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively multi-task to manage workload and maintain responsiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with colleagues to improve operational effectiveness and client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain flexibility with respect to work schedule, coverage needs, and responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required training and comply with applicable company, client, safety, health, and quality requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent client service skills with the ability to deliver white-glove support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization, organization, and time-management skills in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively under time constraints and manage multiple active requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to following internal operations processes, policies, and service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Active Directory or Entra ID user, group, and permission administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Windows workstations, printers, peripheral devices, and common business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MFA tools such as Duo Security and Microsoft Authenticator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of endpoint management tools such as Intune or comparable MDM platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate degree in a technology-related field or equivalent combination of education and work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Traits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client-focused and service-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable and ownership-minded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm, professional, and effective under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, organized, and consistent in follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and committed to continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7703144003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751640003,"location":{"name":"Frisco, Texas, United States"},"metadata":null,"id":7703144003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"740","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-04-16T12:01:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Service Desk, Analyst\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role serves as an initial point of contact for Abacus clients across the Financial and Medical sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Focus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Support \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an initial point of contact for client and system-generated support requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide white-glove technical support via phone, email, and remote support sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set appropriate expectations with clients regarding issue status, next steps, and escalation path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ticket Management \u0026amp;amp; Documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate ticket statuses and ensure client-facing updates are timely and complete.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of assigned issues through resolution or appropriate escalation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, isolate, and document hardware, software, network, and systems issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Service Delivery \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet individual and team KPI, SLA, and service delivery expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively multi-task to manage workload and maintain responsiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with colleagues to improve operational effectiveness and client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain flexibility with respect to work schedule, coverage needs, and responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required training and comply with applicable company, client, safety, health, and quality requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent client service skills with the ability to deliver white-glove support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization, organization, and time-management skills in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively under time constraints and manage multiple active requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to following internal operations processes, policies, and service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Active Directory or Entra ID user, group, and permission administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Windows workstations, printers, peripheral devices, and common business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MFA tools such as Duo Security and Microsoft Authenticator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of endpoint management tools such as Intune or comparable MDM platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate degree in a technology-related field or equivalent combination of education and work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Traits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client-focused and service-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable and ownership-minded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm, professional, and effective under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, organized, and consistent in follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and committed to continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7995782003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Remote in US"},"metadata":null,"id":7995782003,"updated_at":"2026-09-16T16:24:51-04:00","requisition_id":"701","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-15T11:00:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Current shift options are as follows:\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mon-Fri: 6am-3pm EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mon-Fri: 8am- 5pm EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mon-Fri:12pm-9pm EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mon-Sat: 9pm-6am EST (Overnight)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sat-Wed: 6am-3pm EST\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null},{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7995782003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7992562003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884718003,"location":{"name":"Kent, England, United Kingdom"},"metadata":null,"id":7992562003,"updated_at":"2026-09-17T06:38:47-04:00","requisition_id":"882","title":"Associate Security Remediation Engineer","company_name":"ABACUS","first_published":"2026-09-14T04:40:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Junior Security Remediation Analyst, you will support Cyber Tier Risk Assessment services, including Microsoft 365 Automated Policy Benchmarking and Vulnerability and Remediation\u0026amp;nbsp;Management. This role focuses on executing security remediation activities, implementing recommended security configurations, performing manual updates, and validating remediation efforts under the guidance of senior team members. You will work with security findings generated through automated vulnerability scans and assessments. Success in this role requires attention to detail, a willingness to learn security technologies, and the ability to follow documented remediation procedures. The ideal candidate is eager to build hands-on cybersecurity experience while contributing to improved client security outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to the following):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform assigned security remediation tasks following documented procedures and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply configuration changes, security updates, and system hardening recommendations across\u0026amp;nbsp;supported environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate remediation efforts and document completed actions to ensure findings are resolved\u0026amp;nbsp;accurately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track remediation activities in ticketing systems and provide routine status updates to internal\u0026amp;nbsp;teams and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with Microsoft 365 security configuration reviews and implementation of recommended\u0026amp;nbsp;settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support vulnerability management activities by reviewing findings and assisting with remediation\u0026amp;nbsp;efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain accurate documentation related to remediation activities, processes, and client\u0026amp;nbsp;environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex technical issues, risks, or concerns to senior team members when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established security baselines, standards, and operating procedures when implementing changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in client meetings as needed to provide updates on assigned remediation activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor assigned work queues and ensure remediation tasks are completed within established timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with testing changes before and after implementation to confirm successful remediation outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of experience in information technology, systems administration, help desk support, or\u0026amp;nbsp;cybersecurity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Microsoft 365, Azure, or other cloud platforms preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with ticketing systems and documenting technical work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of cybersecurity concepts, vulnerabilities, and remediation practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Windows endpoints, user accounts, or administrative tasks is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;MSP experience is a plus.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in financial services environments is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education / Certifications:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s or Bachelor\u0026#39;s degree in Cybersecurity, Information Technology, Computer Science, or a related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Fundamentals certifications such as SC-900, AZ-900, or MS-900 (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other entry-level security or systems certifications are a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and abilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to follow documented procedures and accurately execute remediation activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with the ability to maintain accurate records and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of Microsoft 365, Azure, and common security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Windows operating systems and endpoint management concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify issues and escalate appropriately when guidance is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and ability to manage multiple assigned tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies and security concepts in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic troubleshooting and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to occasionally support after-hours remediation activities when required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive succses:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and commitment to quality work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude and eagerness to learn cybersecurity technologies and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to follow through on assigned tasks and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working within documented processes and established procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team-oriented mindset with a willingness to collaborate and seek guidance when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dependable, accountable, and responsive in completing assigned work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you can Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you feel you have the necessary experience to go forward for this role, please apply now. We\u0026#39;d love to see your CV.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4037792003,"name":"Edinburgh","location":"Edinburgh, Scotland, United Kingdom","child_ids":[],"parent_id":null},{"id":4054974003,"name":"Kent","location":"Kent, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992562003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7928656003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5854105003,"location":{"name":"Remote in US"},"metadata":null,"id":7928656003,"updated_at":"2026-08-21T10:55:18-04:00","requisition_id":"864","title":"Billing Coordinator","company_name":"ABACUS","first_published":"2026-08-21T10:55:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;As a Billing Coordinator, you will play an important role on our billing team, reporting to the team leader. You will use your analytical skills, attention to detail and people skills to ensure correct invoicing to our clients. You will collaborate cross-functionally, both internally and with clients, to answer billing related questions, drive process improvements related to billing and contribute to ongoing projects. This is a great opportunity for an experienced IT billing specialist looking to make an impact in a successful, rapidly-growing IT services business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;(including but not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part Time – 15 to 30 hours per week on a set schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with teams across the organization to get answers to questions that relate to billing, and respond to client billing questions submitted via billing ticket board\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clean \u0026amp;amp; validate data to produce monthly billing reconciliation report, which is a critical step in our monthly recurring revenue billing process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete monthly invoice variance analysis by customer and product\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and send invoices to clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating SOP and job aids\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in migration of billing management and data from ConnectWise to Business Central\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Verify success quantitatively through data analysis and visually by manual stare-and-compare inspection of nonconforming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other testing tasks as directed by Project Management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ad-hoc projects and reports as required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and customer services skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible – comfortable in a dynamic, rapidly-changing business environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate Excel skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Dynamics Business Central is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065871003,"name":"Finance","child_ids":[],"parent_id":4065858003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7928656003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7811409003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5798577003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7811409003,"updated_at":"2026-07-28T13:14:22-04:00","requisition_id":"825","title":"Client Experience Manager","company_name":"ABACUS","first_published":"2026-07-24T11:50:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Client Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform.\u0026amp;nbsp; Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including but not limited to the following as required)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VoC \u0026amp;nbsp;- challenges and market trends/concerns and other feedback, accurate documentation in internal Abacus systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all services consistently meet customer expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify customer needs to recommend and upsell Abacus services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous customer education: understanding the business, the growth, the health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit thorough understanding of the Abacus platform, products, service delivery model, partnerships and related services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function as customer and Abacus advocate to resolve issues related to (billing, support, portal, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document opportunities which may arise from operational challenges that customers face\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training to customers in the use of the Abacus customers portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work outside of scheduled hours when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the team to coordinate and prepare for customer events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the Abacus brand via various channels i.e. social media, events etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend new business pitches when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to assess and prioritize work in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform effectively under pressure and meet tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing, selling and developing customer accounts within the financial services and/or technology fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills and the ability to build lasting relationships with new and current customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), interpersonal, organizational, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidate to work cross-functionally with internal Abacus teams; including but not limited customer service, business development, engineering, products and project management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, very detail-oriented and organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive understanding of customer/server technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc…)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some technical proficiency in the following areas are required:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dual Factor Authentication technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange \u0026amp;amp; MS Office 365 suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft MDM/MAM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SSO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Varonis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KnowB4\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant CXM experience required; experience with advanced technology concepts and financial services is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical experience required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and positive mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, analytical and thorough is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Salesforce and Connectwise/ServiceNow, helpful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid (2-3 days in the office, meeting with customers in person)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065864003,"name":"Client Experience","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7836830003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5809608003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":7836830003,"updated_at":"2026-08-07T16:39:51-04:00","requisition_id":"855","title":"Client Experience Manager","company_name":"ABACUS","first_published":"2026-08-07T16:39:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;The Client Experience Manager serves as Abacus’s primary relationship owner and client advocate, responsible for driving client satisfaction, retention, and long-term value realization across assigned accounts. Acting as the key liaison between clients and internal teams, the CXM ensures clear communication, proactive engagement, and alignment between Abacus’s services and each client’s business priorities. Through strong relationship management, technical expertise, and a deep understanding of Abacus’s solutions, cybersecurity capabilities, and service delivery model, the CXM advises clients on best practices, identifies opportunities to expand value, and coordinates cross-functional efforts to deliver measurable outcomes. The role also gathers and analyzes client feedback, service trends, and market intelligence to enhance the client experience, improve service delivery, and support business growth through thoughtful identification and progression of commercial opportunities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hybrid role requiring 2-3 days per week in our New York City office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;What the Client Experience Manager does at Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Client Experience Manager owns the client relationship after client onboarding and is accountable for keeping the relationship healthy, informed, and moving forward. The role blends relationship management, account growth, service coordination, and escalation ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for assigned clients, build trust with key decision makers, maintain consistent communication, and ensure clients know how to engage Abacus when questions, issues, projects, or business priorities arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews and discussions to understand each client’s business objectives, technical environment, risks, service experience, and upcoming needs. Translate those conversations into follow-up actions, recommendations, upsell opportunities, and internal alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the client’s perspective across Abacus by collaborating with service delivery, engineering, project, sales, billing, and leadership teams. Ensure feedback is shared, issues are tracked, and client-impacting items receive timely attention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients derive value from Abacus products and services by identifying gaps, communicating relevant\u0026amp;nbsp;capabilities, and connecting client needs to tailored solutions that support satisfaction, retention, and long-term partnership health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own client-facing communication during escalations, coordinate the right internal resources, drive timely resolution, and maintain the relationship through clear expectations, status updates, and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day pipeline activity for assigned opportunities, including tracking, qualification, follow-ups, and deal progression from initial conversation through close, while ensuring recommendations are aligned to client needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively schedule and conduct in-person client meetings when feasible to strengthen relationships, deepen discovery, clarify priorities, and move strategic conversations or opportunities forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify at-risk client relationships early, collaborate with internal teams to understand root causes, and help develop practical plans that address concerns and restore confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary relationship owner and trusted advisor for an assigned portfolio of clients, building strong stakeholder relationships and ensuring long-term client satisfaction, retention, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct recurring client meetings, business reviews, and in-person engagements to understand client objectives, evaluate service performance, address challenges, and align Abacus solutions with evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the client advocate within Abacus, coordinating across support, delivery, billing, cybersecurity, and other internal teams to resolve issues, manage escalations, improve service outcomes, and ensure timely follow-through on client-impacting matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of each client\u0026#39;s business, technical environment, growth strategy, and risk profile to provide guidance, client education, and strategic recommendations that maximize adoption and utilization of Abacus services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and progress commercial opportunities within assigned accounts, including upsell, cross-sell, and expansion initiatives, while managing opportunity pipelines and supporting new business efforts when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor client health and account performance by capturing feedback, tracking key metrics (including NPS, CSAT, engagement, and profitability), identifying at-risk relationships, and implementing improvement plans designed to strengthen retention and client outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate client records, activity tracking, and reporting within Salesforce and other internal systems, ensuring adherence to established processes, documentation standards, and team operating procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, market developments, and emerging client needs to provide relevant insights, support continuous improvement, and help shape enhancements to Abacus services and the overall client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day client requests, ticket queues, presentations, training, and communications, ensuring responsive service delivery and a consistently positive client experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven client relationship management and account growth experience, preferably within financial services, technology, MSP, or IT services environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to build trusted, long-term relationships with stakeholders at all levels through a customer-first mindset, high emotional intelligence, and excellent interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written, verbal, presentation, and communication skills, including the ability to translate complex technical concepts into business-focused discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, analytical, problem-solving, and decision-making abilities, with the capacity to manage multiple priorities, deadlines, client requests, escalations, and opportunities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across cross-functional teams, driving alignment and accountability between clients and internal stakeholders including support, engineering, project management, and service delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented, and adaptable, with the ability to perform under pressure, think creatively, and respond effectively to changing client needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of client lifecycle management, client retention, risk identification, account planning, and commercial opportunity development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical aptitude and familiarity with managed services, IT service management (ITSM) frameworks, MSP service delivery models, ticketing workflows, onboarding processes, project delivery, and escalation management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of cloud technologies and infrastructure concepts, including Microsoft Azure, AWS, hybrid environments, identity services, networking fundamentals, backup and disaster recovery, and related enterprise technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cybersecurity principles and solutions, including endpoint protection, email security, SIEM, vulnerability management, penetration testing, phishing simulations, mobile device management (MDM), security controls, and regulatory compliance considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM, ticketing, and workflow platforms such as Salesforce, ConnectWise, ServiceNow, Jira, or similar business systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning, industry awareness, and maintaining knowledge of emerging technology, cybersecurity, and alternative investment industry trends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clients experience Abacus as organized, responsive, proactive, and aligned to their business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business reviews produce clear next steps, documented needs, and actionable internal follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalations are communicated clearly and resolved with ownership, urgency, and appropriate internal accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At-risk clients are identified early, recovery plans are coordinated, and relationship health is actively managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pipeline activity is current, opportunities are followed through, and recommendations are positioned in the context of client value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;From an accredited college or university in the related field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;5-7 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Client Experience, Account Management, Client Relationship Management, or Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;","departments":[{"id":4065864003,"name":"Client Experience","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7836830003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7998212003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5887228003,"location":{"name":"Remote in US"},"metadata":null,"id":7998212003,"updated_at":"2026-09-17T10:48:17-04:00","requisition_id":"885","title":"Cloud Architect","company_name":"ABACUS","first_published":"2026-09-17T10:48:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Cloud Architect on our Cloud Engineering team, you will design and implement scalable, resilient, secure, and\u0026amp;nbsp;cost-effective cloud solutions that address client business and technical requirements. You will serve as a technical\u0026amp;nbsp;subject matter expert for cloud services and work directly with clients and engineering teams to develop practical\u0026amp;nbsp;cloud architectures and support successful implementation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;The Cloud Architect should have expert knowledge of at least one major public cloud platform, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP), with a strong understanding of cloud networking, security, infrastructure, cost management, and operational requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will also support clients in the adoption of emerging cloud and enterprise AI capabilities. You will help evaluate and design solutions involving technologies such as Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, Amazon Bedrock, and other enterprise AI platforms, with consideration for security, governance, data protection, and responsible adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(including, but not limited to the following)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design scalable, resilient, secure, and cost-effective cloud architectures tailored to client business\u0026lt;br\u0026gt;requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement cloud solutions across public cloud and hybrid environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a cloud services subject matter expert for clients and internal engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in client meetings and communicate cloud architecture recommendations to technical and\u0026lt;br\u0026gt;business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop cloud architecture designs that address performance, availability, scalability, security, and\u0026lt;br\u0026gt;operational requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply cloud security best practices to infrastructure and solution designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design cloud infrastructure with ongoing monitoring, management, support, and operational\u0026lt;br\u0026gt;requirements in mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Estimate and help manage cloud consumption and infrastructure costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cloud assessments and identify opportunities for cost optimization and improved resource\u0026lt;br\u0026gt;utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain cloud architecture diagrams, technical documentation, standards, and\u0026lt;br\u0026gt;implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support cloud migration initiatives, including planning, assessment, architecture, and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and support workload migrations to public cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineering teams to translate architecture designs into secure and maintainable\u0026lt;br\u0026gt;implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support infrastructure automation using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver innovative, enterprise-grade technology solutions for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects under pressure and with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical thinker with advanced troubleshooting and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and some weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with git and version control in conjunction with Azure DevOps repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with containerization, Kubernetes, and cloud-native application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Windows and Linux environments at the enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with administering Microsoft Fabric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align cloud solutions to complex business needs and strategic objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, understand, and optimize complex code and infrastructure configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud economics and ability to optimize costs at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of security frameworks, compliance requirements, and risk management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in cloud engineering and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing complex, enterprise-scale cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud architecture for organizations or major clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of multi-cloud and hybrid cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with cloud migration strategies and execution at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert problem-solving, troubleshooting, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership abilities including mentoring junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and stakeholder communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the financial sector a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at an MSP a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced engineers who aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further education through our Employee Certification program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness program, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089659003,"name":"Cloud Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7998212003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7894884003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5837840003,"location":{"name":"Edinburgh, Scotland, United Kingdom"},"metadata":null,"id":7894884003,"updated_at":"2026-08-25T12:03:52-04:00","requisition_id":"863","title":"Cybersecurity Advisor","company_name":"ABACUS","first_published":"2026-08-18T15:44:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Abacus is seeking a Cybersecurity Advisor to join its cybersecurity consulting and vCISO team in the UK. This role supports a variety of clients, primarily those within the financial sector, by providing practical cybersecurity guidance, helping mature information security programs, and advising on security strategies aligned to business needs, technical environments, and relevant UK and EU regulatory expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced Cybersecurity Advisor to join our world-class cybersecurity consulting (vCISO) team at Abacus Group. The ideal candidate will have a deep understanding of information security strategies suitable for small and mid-size businesses within the financial services sector coupled with the technical expertise to guide and advise on implementation efforts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary security advisor for multiple clients, providing strategic guidance and oversight on all aspects of their cybersecurity programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement security strategies, policies, and procedures for varying client environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct operational risk assessments and develop risk management plans to address identified gaps and risks within complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and advise on the implementation of secure architectures and solutions tailored to client needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with clients, understanding their unique security challenges and providing tailored solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Abacus teams to translate assessment findings, penetration testing results, and technical risks into practical remediation roadmaps for clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare clear, client-ready documentation, including cybersecurity roadmaps, risk summaries, policy recommendations, executive updates, and remediation guidance tailored to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of vCISO services across multiple client environments, working with internal SMEs on complex strategic, regulatory, or technical matters as appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and stay current on cybersecurity, privacy, and operational resilience requirements relevant to UK, EU, and UAE financial services clients, including FCA, UK/EU GDPR, DORA, FSRA, DFSA, and other client-specific regulatory frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serving as the designed Cloud Officer for vCISO clients with a requirement under CSSF.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel within the UK and EU to industry-specific conferences or major client meetings (less than 10% travel).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise on the administration, security, and configuration of Microsoft Azure, AWS, and/or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in the realm of identity and access management (IAM) leveraging solutions such as Privileged Identity Management (PIM) and conditional access policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and well organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal communication and written communication skills, especially\u0026amp;nbsp;when communicating complex concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising on or reviewing security tools and controls such as endpoint detection and response, email security, data loss prevention, vulnerability management, identity governance, security awareness, logging/monitoring, and cloud security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated to continuously learn and grow to remain on the bleeding edge of cybersecurity best practices from both a technological and regulatory perspective.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in computer science, Software Development, Information Technology, Cybersecurity, or a related field; Master’s degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive technology experience with a blend of technical knowledge and a customer-focused mindset including:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of technology leadership experience; demonstrated ability to recruit, mentor, coach, and develop individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience with major cloud hosting service providers, with focus on Azure or AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and ability to carry tasks and projects to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI Governance programs preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications such as CISSP, CISM, CCSP, MS-500, MS-100 or AWS Certified Security Specialty or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll love this job if you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Value, integrity, and honesty above all else in a non-negotiable way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a passion for the information security industry and helping people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of managing time efficiently and meeting deadlines with multiple concurrent projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work within constraints and to challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to self-direct work, orient to action, and truly own the position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a collaborative attitude and mindset with colleagues and team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the heart of a teacher with the ability to guide both technical and non-technical stakeholders in a collaborative way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The benefits package consists of:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;br\u0026gt;•\u0026amp;nbsp;Gym discount\u0026lt;br\u0026gt;•\u0026amp;nbsp;Life insurance\u0026lt;br\u0026gt;•\u0026amp;nbsp;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;br\u0026gt;•\u0026amp;nbsp;Confidential well-being and counselling support\u0026lt;br\u0026gt;•\u0026amp;nbsp;Competitive Compensation\u0026lt;br\u0026gt;•\u0026amp;nbsp;Contributory pension scheme\u0026lt;br\u0026gt;•\u0026amp;nbsp;Company events\u0026lt;br\u0026gt;• Private Medical and Dental Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you feel you have the necessary experience to go forward for this role, please apply now. We\u0026#39;d love to see your CV.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4037792003,"name":"Edinburgh","location":"Edinburgh, Scotland, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7894884003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7849126003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5815633003,"location":{"name":"Edinburgh, Scotland, United Kingdom"},"metadata":null,"id":7849126003,"updated_at":"2026-08-13T16:06:55-04:00","requisition_id":"858","title":"Cybersecurity Engineer","company_name":"ABACUS","first_published":"2026-08-11T15:49:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Cybersecurity Engineer, you will collaborate closely with Cybersecurity, Engineering, and Service teams to address escalated issues, manage SOC escalations, and support new security initiatives. We are looking for an Engineer with leadership presence, possessing strong technical and interpersonal skills, familiarity with industry-standard tools, the ability to work under pressure, and the ability to mentor junior members of the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including, but not limited to the following):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High interaction with the Security, Engineering and Service teams, responding to escalated issues in a timely fashion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond and action alerts from our SOC escalations and security tooling to maintain health and security of our platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Incident coordination between internal and external entities in alignment with regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize interpersonal and technical skills to effectively communicate with management, peers, and clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an awareness of security and control issues in emerging technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to scope, implement and support new security projects/initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and follow up of pending issues to resolution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with industry standard tools and applications (such as Palo Alto, Cisco Meraki, SonicWall, Fortigate, SentinelOne, ThreatLocker, MS Defender, G-Suite, Content Filtering, Protective DNS)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Heavy experience with the Incident Response lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Microsoft (Office365 \u0026amp;amp; Azure) and Citrix (Virtual Apps \u0026amp;amp; Desktops) technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with open-source intelligence gathering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting ability and experience working with API endpoints such as MS Graph.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate and utilize a ticketing system (such as ConnectWise or Service Now)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with change management and security remediation processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security documentation, technical and policy writing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver technical/security information or concepts in a user-friendly format\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes ownership and excels in both independent and team project work\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and with short deadlines\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional on call nights, weekend and emergency on call is required within this role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years’ experience in a system engineering or technical security role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s Degree in MIS, Computer Science or similar focus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified (MCSE) or equivalent certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Cloud Security certifications preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Security Certificate such as; CompTIA CySA,\u0026amp;nbsp; Security+ and Network+, ISC-2 CCSP/SSCP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Great annual leave entitlement plus bank holidays\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Gym discount\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Life insurance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Confidential well-being and counselling support\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Competitive compensation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Commission eligible\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contributory pension scheme\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Company events\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Private Medical and Dental Insurance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fantastic company culture and values\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4037792003,"name":"Edinburgh","location":"Edinburgh, Scotland, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7849126003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7798647003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5792518003,"location":{"name":"Remote in US"},"metadata":null,"id":7798647003,"updated_at":"2026-08-27T16:17:17-04:00","requisition_id":"814","title":"Cybersecurity Engineer","company_name":"ABACUS","first_published":"2026-07-14T12:59:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Job Summary: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a Cybersecurity Engineer, you will collaborate closely with Cybersecurity, Engineering, and Service teams to address escalated issues, manage\u0026amp;nbsp;SOC\u0026amp;nbsp;escalations, and support new security initiatives. We are looking for an Engineer with leadership presence,\u0026amp;nbsp;possessing\u0026amp;nbsp;strong technical and interpersonal skills, familiarity with industry-standard tools, the ability to work under pressure, and the ability to mentor junior members of the team.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;(including, but not limited to the following): \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;High interaction with the Security, Engineering and Service teams, responding to escalated issues in\u0026amp;nbsp;a timely\u0026amp;nbsp;fashion \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Respond and action alerts from our\u0026amp;nbsp;SOC\u0026amp;nbsp;escalations\u0026amp;nbsp;and\u0026amp;nbsp;security\u0026amp;nbsp;tooling\u0026amp;nbsp;to\u0026amp;nbsp;maintain\u0026amp;nbsp;health and security of our platform \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead\u0026amp;nbsp;Incident\u0026amp;nbsp;coordination between\u0026amp;nbsp;internal and external\u0026amp;nbsp;entities\u0026amp;nbsp;in alignment with regulatory requirements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Utilize interpersonal and technical skills to effectively communicate with management, peers, and clients \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain an awareness of security and control issues in emerging technologies \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to scope, implement and support new security projects/initiatives \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ownership and follow up of pending issues to resolution \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Skills:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with industry standard tools and applications (such as Palo Alto,\u0026amp;nbsp;Cisco Meraki,\u0026amp;nbsp;SonicWall,\u0026amp;nbsp;Fortigate,\u0026amp;nbsp;SentinelOne,\u0026amp;nbsp;ThreatLocker, MS\u0026amp;nbsp;Defender,\u0026amp;nbsp;G-Suite,\u0026amp;nbsp;Content Filtering,\u0026amp;nbsp;Protective\u0026amp;nbsp;DNS) \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Heavy experience with\u0026amp;nbsp;the\u0026amp;nbsp;Incident Response lifecycle\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with Microsoft (Office365 \u0026amp;amp; Azure) and Citrix (Virtual\u0026amp;nbsp;Apps\u0026amp;nbsp;\u0026amp;amp;\u0026amp;nbsp;Desktops) technologies \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity\u0026amp;nbsp;with\u0026amp;nbsp;open-source\u0026amp;nbsp;intelligence gathering\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Scripting\u0026amp;nbsp;ability\u0026amp;nbsp;and experience\u0026amp;nbsp;working with API endpoints such as MS\u0026amp;nbsp;Graph.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to navigate and\u0026amp;nbsp;utilize\u0026amp;nbsp;a ticketing system (such as ConnectWise or Service Now) \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with change management and security remediation processes \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with security documentation, technical and policy writing \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to deliver technical/security information or concepts in a user-friendly format \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Takes ownership and excels in both independent and team project work  \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to work under pressure and with short deadlines  \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Occasional on call nights, weekend and emergency on call is required within this role.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Minimum\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;years’\u0026amp;nbsp;experience in a system engineering or technical security role \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A\u0026amp;nbsp;Bachelor’s Degree\u0026amp;nbsp;in\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;MIS, Computer\u0026amp;nbsp;Science\u0026amp;nbsp;or similar focus \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Microsoft Certified (MCSE) or equivalent certification a plus \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Microsoft Cloud Security\u0026amp;nbsp;certifications\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Security Certificate such as; CompTIA\u0026amp;nbsp;CySA,  Security+ and Network+ CISA,\u0026amp;nbsp;ISC-2 CC) \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Benefits of Working for Abacus\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exposure to diverse array of technologies\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Competitive compensation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Opportunities to further technical education\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7798647003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7991623003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884369003,"location":{"name":"Remote in US"},"metadata":null,"id":7991623003,"updated_at":"2026-09-10T15:00:33-04:00","requisition_id":"880","title":"Engineer, Merger \u0026 Acquisition Engineering","company_name":"ABACUS","first_published":"2026-09-10T14:58:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Unifying newly acquired companies into the core Abacus technical environment. You’ll\u0026amp;nbsp;handle the technical heavy lifting—migrating Microsoft 365 tenants, moving identities\u0026amp;nbsp;(SSO), consolidating file storage, and merging communication tools.\u0026amp;nbsp;As part of a newly forming team, your initial focus will span both M\u0026amp;amp;A execution and\u0026amp;nbsp;foundational platform engineering. This will involve supporting the Abacus hosted\u0026amp;nbsp;services, endpoint environments, and end‑user experience. Focuses on automation,\u0026amp;nbsp;standardization, security posture. This will be temporarily as these services transition toanother team.\u0026amp;nbsp;Once fully established, your focus will center on unifying newly acquired companies intothe Abacus environment: migrating Microsoft 365 tenants, moving identities (SSO),\u0026amp;nbsp;consolidating file storage, and merging communication tools.\u0026amp;nbsp;Equally important to the technical execution is clear, proactive communication. A smooth\u0026amp;nbsp;migration depends on preparing incoming teams for what’s changing, setting\u0026amp;nbsp;expectations, and guiding them through Day 1.\u0026amp;nbsp;We don\u0026#39;t expect you to be a deep subject matter expert in every single technology on day\u0026amp;nbsp;one. What we do need is a versatile engineer with strong foundational knowledge of\u0026amp;nbsp;modern Microsoft cloud ecosystems, identity tools, and migration workflows who enjoys\u0026amp;nbsp;solving practical IT integration problems.\u0026amp;nbsp;As M\u0026amp;amp;A cutovers must take place with minimal downtime to business operations, this role\u0026amp;nbsp;does require some flexibility in working hours, including scheduled evening and weekend\u0026amp;nbsp;work during migration windows. Flexible time off during standard working hours will be\u0026amp;nbsp;coordinated in return.\u0026lt;/p\u0026gt;\n\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tenant \u0026amp;amp; Cloud Migrations (M365 \u0026amp;amp; Exchange)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute tenant-to-tenant migrations, consolidating user mailboxes, distribution\u0026amp;nbsp;groups, shared mailboxes, and Microsoft Teams setups into the Abacus\u0026amp;nbsp;environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate SharePoint sites, OneDrive storage, and legacy cloud/on-premise file\u0026amp;nbsp;shares into our central data structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity, permissions, and access controls remain intact post-\u0026amp;nbsp;migration. Tenant \u0026amp;amp; Cloud Migrations (M365 \u0026amp;amp; Exchange)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute tenant-to-tenant migrations, consolidating user mailboxes, distribution\u0026amp;nbsp;groups, shared mailboxes, and Microsoft Teams setups into the Abacus\u0026amp;nbsp;environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate SharePoint sites, OneDrive storage, and legacy cloud/on-premise file\u0026amp;nbsp;shares into our central data structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity, permissions, and access controls remain intact\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud: Microsoft Azure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Office 365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SSO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application \u0026amp;amp; Desktop Delivery: Citrix Virtual Apps and Desktops, Citrix NetScaler (ADC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware, virtualization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise storage (nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operating Systems: Windows Server, Linux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DNS \u0026amp;amp; DHCP (nice to have) \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work East coast hours with some nights/ weekends\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to analyze root causes and implement long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform under pressure, manage competing priorities, and meet tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self‑starter with strong ownership, able to work independently while collaborating when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;","departments":[{"id":4065876003,"name":"Platform Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7991623003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7742928003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5769540003,"location":{"name":"Eastern US Territory"},"metadata":null,"id":7742928003,"updated_at":"2026-07-31T18:21:36-04:00","requisition_id":"769","title":"Engineer, Professional Services","company_name":"ABACUS","first_published":"2026-05-21T15:36:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate that will\u0026amp;nbsp;develop and deploy\u0026amp;nbsp;client centered\u0026amp;nbsp;solutions and enhance our\u0026amp;nbsp;service catalog\u0026amp;nbsp;for clients based in the financial services\u0026amp;nbsp;\u0026amp;amp; healthcare\u0026amp;nbsp;industries. With a keen\u0026amp;nbsp;interest\u0026amp;nbsp;in\u0026amp;nbsp;industry\u0026amp;nbsp;standards,\u0026amp;nbsp;best practices\u0026amp;nbsp;and emerging\u0026amp;nbsp;trends,\u0026amp;nbsp;the candidate will provide\u0026amp;nbsp;and\u0026amp;nbsp;deliver\u0026amp;nbsp;solutions that are tailored to our clients’ needs\u0026amp;nbsp;while also being\u0026amp;nbsp;robust, repeatable, and embraced throughout\u0026amp;nbsp;the organization.  \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including, but not limited to the following): \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling complex technical project tasks, project issues and initial troubleshooting for clients.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A client facing role with occasional in person visits to client sites.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration and troubleshooting of servers and networks.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration and migration of Cloud Services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Management of small and medium sized projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical advice on planning and scoping calls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help achieve department goals by hitting personal KPI targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Some international travel and on-call requirement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Some evening shifts, Working from Home.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Documentation of internal processes and guides\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical implementation and troubleshooting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;History troubleshooting and/or installing IT infrastructure at a senior level\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration of Windows Servers\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration of AI and DLP preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Networking – configure firewalls, managed switches, TCP/IP and protocols\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong technical skills with public cloud technologies, Azure specifically\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3 years’ experience in a system engineering role \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Certifications preferred (AI,\u0026amp;nbsp;Azure Expert, MCSE, VCP, CCP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;MSP experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Must be able to work EST hours\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that challenge, support and mentor each other\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies \u0026amp;amp; opportunities to further technical education through online courses and certificate reimbursement \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation \u0026amp;amp; robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4118939003,"name":"Professional Services-Healthcare","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4170271003,"name":"Eastern US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7742928003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7822884003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5803545003,"location":{"name":"Kent, England, United Kingdom"},"metadata":null,"id":7822884003,"updated_at":"2026-08-03T10:55:31-04:00","requisition_id":"844","title":"Engineer, Professional Services","company_name":"ABACUS","first_published":"2026-08-03T10:55:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Job Description:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Description\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are looking for a candidate that will develop and deploy client\u0026amp;nbsp;centered solutions and enhance our service\u0026amp;nbsp;catalogue for clients based in the financial services \u0026amp;amp; healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization. \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;(including, but not limited to the following):\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Configuration and troubleshooting of servers and networks.  \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Configuration and migration of Cloud Services. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Management of small and medium sized projects. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide\u0026amp;nbsp;technical advice on planning and scoping calls. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;7\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Help achieve department goals by hitting personal KPI targets. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;10\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Documentation of internal processes and guides \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;11\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical implementation and troubleshooting \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Configuration of Windows Servers  \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;15\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Configuration of AI and DLP preferred \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Networking – configure firewalls, managed switches, TCP/IP\u0026amp;nbsp;and protocols \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong technical skills with public cloud technologies, Azure specifically \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with industry standard LLMs such as Claude,\u0026amp;nbsp;CoPilot\u0026amp;nbsp;and ChatGPT as both an internal research tool and as deployed with clients.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Minimum\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;1-2\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;years’\u0026amp;nbsp;experience in a system engineering\u0026amp;nbsp;role\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; or\u0026amp;nbsp;5+ years senior deskside support experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP) \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;MSP experience preferred \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to commute in a hybrid fashion both at client sites and our office.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to travel regionally on occasional basis\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Benefits of Working for Abacus:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Great annual leave entitlement plus bank holidays\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Gym discount\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Life insurance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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class=\u0026quot;markedContent\u0026quot;\u0026gt;Manager, Client Technology Staging\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc1\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Summary\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc2\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;The Manager, Client Technology Staging is responsible for the technical \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc3\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;ownership, configuration, and ongoing optimization of the applications and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc4\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;systems that support automated computer deployments, user onboarding, and user \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc5\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;offboarding for the Abacus client base. This role serves as the technical subject- \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc6\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;matter expert for the backend configurations that connect device management, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc7\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;identity, security, application deployment, and user lifecycle process. \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc8\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;This position is client-facing in its impact and highly visible within the \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc9\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;organization. It requires a high level of precision, strong communication skills, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc10\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;technical depth across Windows and Microsoft cloud, and a process-driven \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc11\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;mindset. The ideal candidate is a technical leader who takes ownership, drives \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc12\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;consistency, and continuously looks for opportunities to improve the reliability and\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc13\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;efficiency of the Abacus computer deployment and user lifecycle processes.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc14\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc15\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc16\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Own the backend configuration and technical administration of applications and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc17\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;systems supporting computer deployments, user adds, and user removals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc19\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Design, maintain, and optimize automated workflows for Windows and macOS \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc20\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;computer builds and user lifecycle processes. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc22\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Configure and maintain Microsoft Intune policies, applications, compliance \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc23\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;policies, enrollment configurations, device configuration profiles, and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc24\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;automated enrollment processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc26\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Configure and maintain Microsoft Entra configurations supporting device \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc27\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;identity, authentication, access, application integrations, and device lifecycle\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc28\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc30\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Configure and maintain Microsoft 365 configurations that impact user \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc31\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;provisioning, licensing, applications, authentication, and device deployment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc33\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Manage Active Directory configurations related to computer builds and user \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc34\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;lifecycle, including organizational units, security groups, group policies, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc35\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;computer objects, user accounts, and domain-related dependencies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc37\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Develop and maintain standardized deployment configurations and processes \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc38\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;across multiple client environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc40\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Troubleshoot failures within automated PC build and user lifecycle workflows, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc41\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;identifying root causes and implementing permanent solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc43\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Evaluate application and system dependencies to ensure changes do not \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc44\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;negatively impact downstream deployment or user lifecycle processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc46\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Establish configuration standards, technical documentation, and best practices \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc47\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;for deployment and lifecycle platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc49\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Identify opportunities to improve automation, reduce manual effort, increase \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc50\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;deployment consistency, and improve overall process reliability.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc52\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Participate in the design and implementation of new tools, integrations, and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc53\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;automation that improve the PC build and user lifecycle experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc55\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Monitor system health, deployment success rates, and recurring technical \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc56\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;issues to identify opportunities for continuous improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065867003,"name":"Client Technology Staging","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7985749003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7981797003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5880341003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":7981797003,"updated_at":"2026-09-09T10:40:17-04:00","requisition_id":"866","title":"Marketing \u0026 Partnership Operations Manager","company_name":"ABACUS","first_published":"2026-08-31T13:07:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Marketing \u0026amp;amp; Partnerships Operations Manager serves as the operational hub for the\u0026amp;nbsp;unified Marketing \u0026amp;amp; Partnerships shared services organization. The role establishes and\u0026amp;nbsp;maintains the planning cadence, workflows, tracking, reporting, and administrative rigor\u0026lt;br\u0026gt;required to support marketing, communications, events, partner programs, and regional\u0026amp;nbsp;partnership execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;This is a hands-on operational and program-management role. The successful candidate\u0026amp;nbsp;translates priorities into clear workplans, keeps owners and deadlines visible, improves\u0026amp;nbsp;cross-functional follow-through, and gives leadership a reliable view of progress, capacity,\u0026lt;br\u0026gt;spend, risk, and results. The role enables functional leaders to focus on strategy and\u0026amp;nbsp;execution within their areas of expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;file-preview-component\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pdf-preview-component\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pdf-document-wrapper\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Document\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;pdf_asset_id_3196862563_page_1\u0026quot; class=\u0026quot;pdf-preview-page-wrapper\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc35\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;DUTIES AND RESPONSIBILITIES:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc36\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;1. Operating Cadence, Planning \u0026amp;amp; Governance\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc37\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc38\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Establish and manage the department operating cadence, including leadership \u0026lt;/span\u0026gt;meetings, planning cycles, status reviews, and quarterly business reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the integrated Marketing \u0026amp;amp; Partnerships roadmap with clear priorities, owners, milestones, dependencies, and decision points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create practical operating procedures, templates, and governance standards that improve consistency without adding unnecessary bureaucracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify delivery risks, unresolved dependencies, and overdue decisions, and\u0026amp;nbsp;\u0026lt;span id=\u0026quot;p1R_mc48\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;escalate them with clear options for resolution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support annual and quarterly planning, capacity reviews, and prioritization across\u0026amp;nbsp;\u0026lt;span id=\u0026quot;p1R_mc51\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;the shared services organization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;span id=\u0026quot;p1R_mc52\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;2. Intake, Workflow \u0026amp;amp; Deliverable Management\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc54\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Maintain a single source of truth for active initiatives and requests using approved \u0026lt;/span\u0026gt;work-management tools, including Monday.com where applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functional deliverables by documenting actions, owners, due dates, approvals, and dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce lost requests, duplicated effort, unclear ownership, and last-minute\u0026amp;nbsp;\u0026lt;span id=\u0026quot;p1R_mc61\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;execution risk.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;span id=\u0026quot;undefined\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;files-preview-files-actions-component\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;annotations-actions-component\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;annotations-actions-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in marketing, operations or business is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of operation experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in developing and managing integrated processes and delivering measurable results in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Copywriting skills with a focus on clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and internal and external stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills, with the ability to prioritize and manage multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with marketing automation platforms (e.g., HubSpot, Pardot, or similar), CRM tools (e.g., Salesforce) and project management tools (e.g. Monday.com)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with experience using data to inform decisions and optimize performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who thrives in a hybrid environment, balancing strategic thinking with hands-on delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with sales and marketing teams and understanding the sales funnel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll love this job if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are highly \u0026lt;strong\u0026gt;STRATEGIC:\u0026lt;/strong\u0026gt; You are always looking for opportunities to produce the best work output with the most efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are extremely \u0026lt;strong\u0026gt;ORGANISED:\u0026lt;/strong\u0026gt; You are not overwhelmed by the thought of tackling multiple tasks simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;DETAIL ORIENTED\u0026lt;/strong\u0026gt;: You appreciate the importance of having detailed and precise information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong \u0026lt;strong\u0026gt;COMMUNICATOR\u0026lt;/strong\u0026gt;: You are a people person and collaborate well with others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;AGILE\u0026lt;/strong\u0026gt;: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;PASSIONATE\u0026lt;/strong\u0026gt;: about your work and support the people at this company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Polite Notice to Recruitment Agencies:\u0026amp;nbsp; We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4013281003,"name":"Marketing","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7981797003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7990278003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5883874003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":7990278003,"updated_at":"2026-09-09T12:47:33-04:00","requisition_id":"875","title":"NOC Analyst","company_name":"ABACUS","first_published":"2026-09-09T12:47:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify potential issues, performance degradation, and capacity risks before they impact services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze alerts, trends, and recurring incidents to recommend preventive actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial troubleshooting and coordinate with technical teams for issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate critical incidents and support major outage management activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor service availability and ensure adherence to operational SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate health, performance, and capacity reports for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize monitoring thresholds, alerting mechanisms, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation, operational procedures, and incident records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement initiatives to enhance system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, Network Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience monitoring Windows and Linux server environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with monitoring tools such as: SolarWinds/PRTG/LogicMonitor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with virtualization technologies such as VMware and Hyper-V.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud platforms including Microsoft Azure and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065875003,"name":"Network Operations Center","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7990278003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7990300003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5883880003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":7990300003,"updated_at":"2026-09-09T13:02:18-04:00","requisition_id":"876","title":"NOC Engineer","company_name":"ABACUS","first_published":"2026-09-09T13:02:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;NOC Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated NOC Engineer to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network and server issues following published escalation guidelines to ensure issues are resolved in a timely manner\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follow standard escalation process, involving senior resources in a timely manner where required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Install software, patches and updates on desktops, laptops and servers\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Works with senior resources to diagnose, troubleshoot, repair, and debug complex technical and computer systems, and software\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability willingness to alter shifts and job requirements to meet client and MIT needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in all on-going product, equipment, technical and business-related training to maintain necessary certifications, skills, and professional knowledge\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Information Technology, Network Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–7 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience monitoring Windows and Linux server environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with monitoring tools such as: SolarWinds/PRTG/LogicMonitor/Datto RMM/Nagios/Ninja\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with virtualization technologies such as VMware and Hyper-V.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud platforms including Microsoft Azure and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Windows 2019/2016/2012/2008 servers, Active Directory, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent documentation and reporting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and prioritize multiple incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065875003,"name":"Network Operations Center","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7990300003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7819438003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5801776003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":7819438003,"updated_at":"2026-07-28T13:17:37-04:00","requisition_id":"834","title":"NOC Proactive Engineer","company_name":"ABACUS","first_published":"2026-07-28T13:17:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated NOC Proactive Engineer to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify potential issues, performance degradation, and capacity risks before they impact services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze alerts, trends, and recurring incidents to recommend preventive actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial troubleshooting and coordinate with technical teams for issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate critical incidents and support major outage management activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor service availability and ensure adherence to operational SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate health, performance, and capacity reports for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize monitoring thresholds, alerting mechanisms, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation, operational procedures, and incident records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement initiatives to enhance system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, Network Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience monitoring Windows and Linux server environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with monitoring tools such as: SolarWinds/PRTG/LogicMonitor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with virtualization technologies such as VMware and Hyper-V.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud platforms including Microsoft Azure and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065875003,"name":"Network Operations Center","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7751021003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771822003,"location":{"name":"Eastern US Territory"},"metadata":null,"id":7751021003,"updated_at":"2026-08-05T13:01:05-04:00","requisition_id":"778","title":"Opportunity Manager","company_name":"ABACUS","first_published":"2026-05-28T10:18:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Opportunity Manager, you’ll be a vital part of our Professional Services Team, reporting to the\u0026amp;nbsp;Manager of Professional Services; working directly with clients and the client experience team,\u0026amp;nbsp;to manage\u0026amp;nbsp;a pipeline of new professional opportunities and craft tailored technical solutions. In collaboration with the\u0026amp;nbsp;Client Experience and\u0026amp;nbsp;Project Management Teams, you’ll consult with both new and existing financial services\u0026amp;nbsp;and healthcare\u0026amp;nbsp;clients, guiding them through technical engagements that support their business needs. You’ll bring a problem-solving mindset and strong organizational skills. Meeting deadlines is crucial, as is fostering relationships internally and with clients to encourage future projects and maintain a steady revenue stream from opportunities. You’ll be evaluated on proposal submissions, client satisfaction, and the conversion rate of new opportunities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Services Lifecycle Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Oversee new professional services opportunities from initial proposal through to sign-off. Oversee the delivery of some smaller work if required, such as consultancy engagements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Client Request Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Respond to client and the Client Experience\u0026amp;nbsp;teams\u0026amp;nbsp;requests for project work and proactively manage a steady workflow for the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with Subject Matter Experts (SME’s) to ensure technical solutions are effectively designed and see them through to sign off.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proposal Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Prepare comprehensive project proposals detailing objectives, approach, scope and deliverables for client review.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain work pipeline to meet monthly revenue targets and contribute to financial goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resource Allocation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ensure projects are efficiently distributed among Project Managers to balance team productivity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Project Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Continuously develop the professional services portfolio, improving and expanding client offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Example Offerings You’ll Propose:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure migrations and Office 365 email migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Migrating file/document platforms to the cloud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entra ID Active Directory migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generative AI Deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;New office setup and network installations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;New offices and office relocations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical audits and consultancy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Demonstrated experience in creating and executing technical solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Planning:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Skilled in project planning.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Third-Party Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Strong ability to manage external partners and oversee delegated work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Interaction:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Competent in creating proposals and discussing with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Competent in information gathering and data analysis with experience providing internal reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive, results-driven individual with a commitment to continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong communication skills and attention to detail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must excel at building relationships and producing quality documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background and experience in solution design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong client facing experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CSE, Project Management, CXM, or Engineering background preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PRINCE2 certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work EST hours\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as wellness\u0026amp;nbsp;program\u0026amp;nbsp;and fun events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4118939003,"name":"Professional Services-Healthcare","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4170271003,"name":"Eastern US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7751021003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7812772003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799240003,"location":{"name":"Western US Territory"},"metadata":null,"id":7812772003,"updated_at":"2026-07-30T16:18:12-04:00","requisition_id":"828","title":"Professional Services Engineer","company_name":"ABACUS","first_published":"2026-07-22T20:37:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services \u0026amp;amp; healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.  \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including, but not limited to the following): \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling complex technical project tasks, project issues and initial troubleshooting for clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A client facing role with occasional in person visits to client sites.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and troubleshooting of servers and networks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and migration of Cloud Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of small and medium sized projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical advice on planning and scoping calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help achieve department goals by hitting personal KPI targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some international travel and on-call requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some evening shifts, Working from Home.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation of internal processes and guides\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical implementation and troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History troubleshooting and/or installing IT infrastructure at a senior level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of Windows Servers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of AI and DLP preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking – configure firewalls, managed switches, TCP/IP and protocols\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills with public cloud technologies, Azure specifically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3 years’ experience in a system engineering role \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel onsite to our client office or regionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that challenge, support and mentor each other\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies \u0026amp;amp; opportunities to further technical education through online courses and certificate reimbursement \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation \u0026amp;amp; robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089658003,"name":"Professional Services Engineering-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7812772003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7983514003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5880953003,"location":{"name":"Remote in UK"},"metadata":null,"id":7983514003,"updated_at":"2026-09-02T09:33:18-04:00","requisition_id":"868","title":"Project Manager, Incident Response","company_name":"ABACUS","first_published":"2026-09-02T09:33:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Project Manager of Incident Response, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments. As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment’s notice mapping into your team\u0026#39;s on-call rotation. This position will report directly to our Director of Incident Response PMO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Project Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinates multiple, external technical projects from inception to completion:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follows established core processes, project templates, and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes a lead in Professional Services stand-ups \u0026amp;amp; meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands SOW requirements and converts them into realistic, executable project plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages the project resources to effectively execute on-time deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks and manages the project budget from the outset through successful completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks and oversees T\u0026amp;amp;M project scope and related time entries, confirming their validity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employs creative measures to keep project scope contained\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures QA standards are being met before project delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outlines goals, strategy, and execution with Abacus’s engineers:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assists in the initial triage and establishment of access for project kick-off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives team’s development of project proposals and scope documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages conflict management techniques to address disagreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitors and summarizes progress of project(s) to stakeholders:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Contacts and IR Partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads the creation of PowerPoint presentations and project reports as required for large projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participates in incident response on-call rotation for incoming IR projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Identifies and understands when it is necessary to escalate issues to higher-level resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Addresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts post-mortems to outline lessons learned and improve internal processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Problem Solving\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Becomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perseveres in making sound judgment calls when lacking one or more desired resources or data points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages and employs an understanding of intermediate to advanced systems configuration, management, and maintenance in areas including the following \u0026lt;em\u0026gt;(this is a sample but not exhaustive listing of work areas and project tasks assigned to our IR-focused engineers\u0026lt;/em\u0026gt;):\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, 0365, Azure etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization technologies: VMware and Microsoft Hyper V\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Restore and reimage virtual servers from images and various backup solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restore and rebuild ESX and Hyper-V hosts, domain controller, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mount ISOs to virtual systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upload virtual templates to any hypervisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Out of Band access to Physical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage console access such as ILO and iDrac to establish remote connection to offline physical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup and disaster recovery solutions for both desktops and servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access solutions: VPN, Remote Desktop, Citrix, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security-enhancing solutions for systems and applications (including MFA and endpoint protection).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Metrics Measuring Success\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains billable utilization targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures all mandatory reports are generated and updated daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meets or exceeds deadlines for all assigned projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps projects profitable while not skimping on quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages cost variance and schedule variance formulas to measure project success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to the team’s attainment of high customer satisfaction scores on project delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Records complete change details, time worked entries, and work notes in ServiceNow in real-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Following Process\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follows Abacus’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follows Abacus’s Change Management Process to perform approved changes in client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an approach to working hours that is more adaptable than the traditional \u0026quot;9-to-5\u0026quot;. As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces \u0026lt;u\u0026gt;do not\u0026lt;/u\u0026gt; meet these standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Personality Traits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Mythical Character\u0026lt;/strong\u0026gt;. You aren’t alarmed when someone expects you to be a hero; in fact, you pride yourself on frequently delivering big just when all hope seems lost. Your persistence is notable, and you are a determined soul who insists on turning “We can’t” into “We can” If you meet a roadblock, you’ll try to scale it, dodge it, or blast through it before ever admitting defeat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Devil is in the Details. \u0026lt;/strong\u0026gt;You have an angelic ability to sort through chaos and make order. Your eye and attention for details helps you uncover hidden gems, while your thorough documentation and status updates capture and convey every facet of each stone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Corporate Usain Bolt\u0026lt;/strong\u0026gt;. You’re capable of moving rapidly from task to task without getting rattled. Your desk is clear, your email inbox is empty, your kitchen counters aren’t cluttered, and you never spend 15 minutes tearing around the house in a desperate hunt for your car keys or train pass. You are a lean, mean, well-oiled machine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Combo Meal\u0026lt;/strong\u0026gt;. Your style is winningly ambidextrous. While you are known to be a loyal teammate and never falter on your commitment to seeing others thrive, you are not a push-over. You will fight back and advocate for the best marriage of client desires and superb delivery-pushing us along the path towards perfection. If Samwise Gamgee and Monica Geller had a child, it would be you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emotionally Mature.\u0026lt;/strong\u0026gt; Through your years of experience, you’ve learned that occasional hiccups are inevitable and now know enough to just keep moving towards the end goal. You’re calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The benefits package consists of:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;br\u0026gt;•\u0026amp;nbsp;Gym discount\u0026lt;br\u0026gt;•\u0026amp;nbsp;Life insurance\u0026lt;br\u0026gt;•\u0026amp;nbsp;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;br\u0026gt;•\u0026amp;nbsp;Confidential well-being and counselling support\u0026lt;br\u0026gt;•\u0026amp;nbsp;Competitive Compensation\u0026lt;br\u0026gt;•\u0026amp;nbsp;Contributory pension scheme\u0026lt;br\u0026gt;•\u0026amp;nbsp;Company events\u0026lt;br\u0026gt;• Private Medical and Dental Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4123696003,"name":"Incident Response","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4096722003,"name":"Remote in UK","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7983514003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7819575003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5801837003,"location":{"name":"Eastern US Territory"},"metadata":null,"id":7819575003,"updated_at":"2026-07-30T15:51:28-04:00","requisition_id":"835","title":"Project Manager, Professional Services ","company_name":"ABACUS","first_published":"2026-07-28T14:12:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Abacus is a fast-growing technology company focused on providing Hedge Funds, Private Equity firms \u0026amp;amp; Healthcare clients with cloud-based IT solutions. We are looking for an independent, motivated, and enthusiastic Project Manager.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a self-starter with a strong sense of ownership and strong interpersonal skills, as well as an excellent understanding of project management approaches, we\u0026#39;d love to consider you for this opportunity. This position reports to the\u0026amp;nbsp;Manager of Professional Services\u0026amp;nbsp;and interacts with global business, management, and technical teams to develop consolidated project plans, status reports, and metrics, spanning all project areas.  \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;: (including but not limited to the following) \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a full understanding of customer requirements, identifying project deliverables and outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with clients from project initiation to completion, which encompasses the planning, organizing, and management of resources to bring about the successful completion of specific project goals and objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and monitor schedules to ensure that projects are completed within established deadlines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of project plans, including project timelines, budgets, and resource requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying project risks, mitigation strategies and communicating status and risk issues to stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead status meetings, tracks and maintains detailed issues and risks lists, and prepares appropriate project meeting minutes and status reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet regularly with related service providers to ensure that integration issues are identified and resolved.   \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interfaces with all levels of business and technical management staff, as well as project teams to facilitate problem resolution and the resolution of competing priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors team progress to ensure that project objectives are met.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you need to do to be effective in this role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate experience in a project delivery environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Presentation skills; able to collate and summarize meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An interest in Technology and/or business operational improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-motivated individual, able to work independently and part of a larger team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible for evening and weekend work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Essential Skills and Experience Required:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have 3-5\u0026amp;nbsp;years of experience in executing small to mid-sized technology projects focused on client infrastructure onboarding, \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong interpersonal, communication, and leadership skills. Must be motivated, decisive, flexible, and possess sound business judgment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle and manage stressful situations in a professional manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation skills, both oral and written, with the ability to lead meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Office 365, SharePoint and Azure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Microsoft Project or the equivalent. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple tactical and strategic project initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage remote resources and projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize project requests from business and technical teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to protect project scope and set expectations with the customer.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within an IT Service Provider environment would be advantageous.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant Project Management certification a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to travel to NYC 1 time a month\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as wellness\u0026amp;nbsp;program\u0026amp;nbsp;and fun events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4079344003,"name":"Professional Services-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4170271003,"name":"Eastern US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7735304003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5766516003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":7735304003,"updated_at":"2026-08-19T16:19:23-04:00","requisition_id":"763","title":"Project Manager, Professional Services ","company_name":"ABACUS","first_published":"2026-05-15T17:48:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Abacus is a fast-growing technology company focused on providing Hedge Funds, Private Equity firms \u0026amp;amp; Healthcare clients with cloud-based IT solutions. We are looking for an independent, motivated, and enthusiastic Project Manager.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a self-starter with a strong sense of ownership and strong interpersonal skills, as well as an excellent understanding of project management approaches, we\u0026#39;d love to consider you for this opportunity. This position reports to the\u0026amp;nbsp;Manager of Professional Services\u0026amp;nbsp;and interacts with global business, management, and technical teams to develop consolidated project plans, status reports, and metrics, spanning all project areas.  \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;: (including but not limited to the following) \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a full understanding of customer requirements, identifying project deliverables and outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with clients from project initiation to completion, which encompasses the planning, organizing, and management of resources to bring about the successful completion of specific project goals and objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and monitor schedules to ensure that projects are completed within established deadlines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of project plans, including project timelines, budgets, and resource requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying project risks, mitigation strategies and communicating status and risk issues to stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead status meetings, tracks and maintains detailed issues and risks lists, and prepares appropriate project meeting minutes and status reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet regularly with related service providers to ensure that integration issues are identified and resolved.   \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interfaces with all levels of business and technical management staff, as well as project teams to facilitate problem resolution and the resolution of competing priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors team progress to ensure that project objectives are met.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you need to do to be effective in this role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate experience in a project delivery environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Presentation skills; able to collate and summarize meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An interest in Technology and/or business operational improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-motivated individual, able to work independently and part of a larger team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible for evening and weekend work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Essential Skills and Experience Required:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have 3-5\u0026amp;nbsp;years of experience in executing small to mid-sized technology projects focused on client infrastructure onboarding, \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong interpersonal, communication, and leadership skills. Must be motivated, decisive, flexible, and possess sound business judgment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle and manage stressful situations in a professional manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation skills, both oral and written, with the ability to lead meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Office 365, SharePoint and Azure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Microsoft Project or the equivalent. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple tactical and strategic project initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage remote resources and projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize project requests from business and technical teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to protect project scope and set expectations with the customer.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within an IT Service Provider environment would be advantageous.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant Project Management certification a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as wellness\u0026amp;nbsp;program\u0026amp;nbsp;and fun events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;120K-130K\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4079344003,"name":"Professional Services-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7735304003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7987966003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5882891003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7987966003,"updated_at":"2026-09-16T11:26:54-04:00","requisition_id":"873","title":"Senior Engineer, Virtual Technology Management","company_name":"ABACUS","first_published":"2026-09-16T10:41:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Job Summary:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;At Abacus Group, we believe the future of technology services in regulated industries will be defined by the ability to securely operationalize modern infrastructure, cybersecurity, cloud, automation, and AI, not simply deploy tools. The Virtual Technology Manager (VTM) serves as the strategic execution and operational orchestration partner for clients operating in highly regulated environments across Abacus’s Financial Services business unit (hedge funds, private equity firms, RIAs, asset managers, family offices) and Healthcare business unit (hospital and health systems, physician groups, payers, and other regulated healthcare organizations). This role sits at the intersection of technology strategy, operational execution, cybersecurity, infrastructure modernization, cloud services, AI enablement, and service lifecycle management.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;The VTM works closely with client stakeholders and internal Abacus teams to transform strategic priorities into operational reality by coordinating execution, driving technology adoption, improving operational maturity, and reducing risk across complex client environments. Operating as a trusted technology advisor, the VTM helps align technology decisions to business outcomes while orchestrating delivery across engineering, security, professional services, operations, AI, and client experience teams. Beyond their assigned client engagements, VTMs also execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;VTM engagements follow a portfolio-based or a dedicated assignment model. Portfolio-based VTMs support a range of clients and hours based on business need, while dedicated VTMs are assigned primarily or exclusively to a single client. In either model, the VTM remains an Abacus employee, accountable to Abacus’s standards, operating model, and management structure. The core responsibilities and expectations of the VTM remain consistent across both engagement models, with dedicated assignments providing greater client-specific capacity, continuity, and embedded engagement.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;The ideal candidate combines strong technical depth, operational leadership, executive communication skills, and the ability to coordinate complex initiatives across multiple stakeholders and technologies. This role is ideal for someone looking to move beyond traditional infrastructure management and play a meaningful role in the modernization of technology operations within regulated industries.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW219483389 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; (including, but not limited to the following): \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div data-olk-copy-source=\u0026quot;MailCompose\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational technology partner for assigned clients, developing a deep understanding of each client’s environment, operations, priorities, and technology needs, and aligning infrastructure, cloud, cybersecurity, and emerging technologies to business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary technical liaison between client stakeholders and Abacus delivery teams, ensuring technical needs are clearly understood, appropriately prioritized, and driven through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform targeted hands-on technical work within the VTM scope while coordinating larger, specialized, or project-based engineering efforts through the appropriate Abacus delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help clients operationalize technology initiatives within regulated environments by supporting infrastructure planning, governance alignment, security, operational readiness, modernization, and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance and coordinate complex support matters and escalations across Support, Engineering, Security, Infrastructure, AI, Professional Services, Operations, and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through modernization initiatives involving cloud platforms, cybersecurity, identity and access management, infrastructure lifecycle management, automation, collaboration platforms, and operational tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support clients in evaluating, preparing for, and operationalizing AI-enabled solutions, coordinating specialized AI design and implementation resources where required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve operational maturity, resiliency, scalability, governance, automation, and long-term technology effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain oversight of service activity, recurring concerns, escalations, and technical debt, ensuring ownership, communication, and follow-through, and driving continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain regular engagement with client technical and operational stakeholders through scheduled meetings, ongoing communication, service reviews, and technology planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base beyond one’s own assigned engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;For dedicated assignments, operate as an extension of the client’s technology organization while remaining accountable to Abacus’s standards and management structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div data-olk-copy-source=\u0026quot;MailCompose\u0026quot;\u0026gt;Strong experience supporting financial services or healthcare organizations within a managed services, consulting, or enterprise technology environment.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Ability to communicate effectively with both technical teams and executive stakeholders.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Experience coordinating complex technical initiatives across multiple teams and vendors.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Familiarity with regulated environments and compliance-driven operational models.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong organizational, communication, and client relationship skills.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Ability to operate independently while driving accountability across matrixed teams.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Interest in AI, automation, and emerging operational technologies.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc28\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Attributes that will drive success\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc30\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;High levels of client satisfaction and retention.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc31\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc32\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc32\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Consistent achievement of service delivery and operational performance targets.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc33\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc34\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc34\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Timely resolution of escalated client and platform issues.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc35\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc36\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc36\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Continuous improvement of VTM processes, documentation, and service offerings.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc37\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc38\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc38\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Increased visibility and utilisation of operational and business intelligence data to \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc39\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;support strategic decision-making.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Required:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Minimum 5+ years of experience\u0026lt;/strong\u0026gt; in a technical leadership, solutions architecture, technology consulting, managed services, or client-facing technology advisory role, coordinating complex initiatives across multiple stakeholders and technologies.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Preferred:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in the financial sector a plus\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working at an MSP a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications a plus (MCSE, MCAA, VCP, CCP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Benefits of Working for Abacus:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4057302003,"name":"Client Technology Management","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7987966003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7822889003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5803548003,"location":{"name":"Remote in UK"},"metadata":null,"id":7822889003,"updated_at":"2026-08-14T20:49:43-04:00","requisition_id":"845","title":"Software Engineer","company_name":"ABACUS","first_published":"2026-08-11T19:22:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Software Engineer to join our software development team. This role sits between the Associate Software Engineer and Senior Software Engineer levels, requiring a solid foundation in software engineering principles along with practical experience delivering production-ready applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will develop and maintain web applications using React for the front-end, .NET C# Web API for the back-end, and SQL for database management. They will collaborate with cross-functional teams to design, develop, test, and deploy high-quality software solutions while contributing to continuous improvement initiatives and technical best practices.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test, and maintain web applications using React, .NET C# Web API, and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, and efficient code following established coding standards and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply object-oriented programming principles, design patterns, and software engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize database queries and contribute to database design and performance improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, debug, and resolve software defects and application issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product, QA, and other stakeholders to deliver high-quality software solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain technical documentation for applications, APIs, and development processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to code reviews and provide constructive feedback to team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable components and shared functionality to improve development efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support application performance, scalability, and security initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with emerging technologies, development tools, and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to successfully deliver software features and projects with limited supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to learn and adapt to new technologies and development frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to technical discussions, solution design, and code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently deliver high-quality, maintainable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute positively to team productivity and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership of assigned features and technical tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply sound engineering principles across all phases of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve technical skills and contribute to process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and share knowledge with junior team members while continuing to develop their own technical expertise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;From an accredited college or university in the related field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Computer Science, Software Engineering, or a related field (or equivalent practical experience)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;3-5 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;professional software development experience in a commercial environment.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;2-4 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Strong proficiency in .NET C#, ASP.NET Core/Web API, React, and SQL.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;2-4 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Good understanding of JavaScript, HTML, CSS, and modern web development concepts.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Experience building and consuming RESTful APIs.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;2-4 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Strong understanding of Object-oriented programming, Design patterns, Source control (Git), Software development lifecycle (SDLC), Data structures and algorithms, Relational database design and normalization\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Experience troubleshooting and debugging complex application issues.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with Agile/Scrum development methodologies.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;2-4 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Understanding of software security principles and secure coding practices.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;2-4 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Ability to analyze requirements and develop scalable, maintainable solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;2-4 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Strong communication, collaboration, and problem-solving skills.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Ability to work independently while contributing effectively within a team environment.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Exposure to cloud-based environments and deployment practices.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Experience with Python or other programming languages.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Experience developing reusable component libraries or shared frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of CI/CD pipelines and DevOps practices.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Experience with Vite or similar front-end build tools.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table style=\u0026quot;width: 41.2161%;\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3639%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3639%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3639%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3639%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3639%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3639%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;","departments":[{"id":4065881003,"name":"SW Dev \u0026 DevOps","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4096722003,"name":"Remote in UK","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7822889003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715501003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":7715501003,"updated_at":"2026-08-21T14:56:59-04:00","requisition_id":"745","title":" Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7715501003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715492003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":7715492003,"updated_at":"2026-08-21T14:56:59-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7715492003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715474003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":7715474003,"updated_at":"2026-08-21T14:56:59-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7715474003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715493003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Charlotte, North Carolina, United States"},"metadata":null,"id":7715493003,"updated_at":"2026-08-21T14:56:59-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7715493003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715498003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":null,"id":7715498003,"updated_at":"2026-08-21T14:56:59-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7715498003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715495003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Columbus, Ohio, United States"},"metadata":null,"id":7715495003,"updated_at":"2026-08-21T14:56:59-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7715495003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7860344003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5821045003,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":null,"id":7860344003,"updated_at":"2026-08-12T14:50:05-04:00","requisition_id":"862","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-08-12T14:50:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid schedule of 3 days in office and 2 days work from home\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7860344003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7893803003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Newark, New Jersey, United States"},"metadata":null,"id":7893803003,"updated_at":"2026-08-21T14:56:59-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-08-18T10:05:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Salary DOE: $65k-$75k\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7893803003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7991925003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Portland, Oregon, United States"},"metadata":null,"id":7991925003,"updated_at":"2026-09-10T15:35:51-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-10T15:35:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7991925003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7991920003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Reno, Nevada, United States"},"metadata":null,"id":7991920003,"updated_at":"2026-09-10T15:35:53-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-10T15:35:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7991920003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7991917003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":null,"id":7991917003,"updated_at":"2026-09-10T15:35:55-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-10T15:35:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7991917003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7712429003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5755239003,"location":{"name":"Remote in US"},"metadata":null,"id":7712429003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"743","title":"Sr Cloud Architect","company_name":"ABACUS","first_published":"2026-04-24T15:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(including, but not limited to the following)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and architect complex cloud solutions that span multi-cloud and hybrid environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architectural reviews and provide authoritative guidance on design decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and optimize complex cloud security controls and compliance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical leadership to junior cloud engineers and architects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead client engagements as the primary technical authority on cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of cloud best practices and emerging technologies across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect multi-region solutions with sophisticated disaster recovery and business continuity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain cloud architecture standards, patterns, and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex business objectives into comprehensive technical architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend new cloud services and technologies to solve advanced business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead proof-of-concept initiatives for emerging cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thought leadership on cloud strategy and roadmap development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver innovative, enterprise-grade technology solutions for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects under pressure and with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical thinker with advanced troubleshooting and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and some weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with git and version control in conjunction with Azure DevOps repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with containerization, Kubernetes, and cloud-native application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Windows and Linux environments at the enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with administering Microsoft Fabric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align cloud solutions to complex business needs and strategic objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, understand, and optimize complex code and infrastructure configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud economics and ability to optimize costs at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of security frameworks, compliance requirements, and risk management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in cloud engineering and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing complex, enterprise-scale cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud architecture for organizations or major clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of multi-cloud and hybrid cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with cloud migration strategies and execution at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert problem-solving, troubleshooting, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership abilities including mentoring junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and stakeholder communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the financial sector a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at an MSP a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced engineers who aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further education through our Employee Certification program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness program, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089659003,"name":"Cloud Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7812700003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799208003,"location":{"name":"Edinburgh, Scotland, United Kingdom; Kent, England, United Kingdom; London, England, United Kingdom"},"metadata":null,"id":7812700003,"updated_at":"2026-09-08T10:55:34-04:00","requisition_id":"827","title":"Sr Cloud Architect","company_name":"ABACUS","first_published":"2026-07-22T09:51:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(including, but not limited to the following)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and architect complex cloud solutions that span multi-cloud and hybrid environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architectural reviews and provide authoritative guidance on design decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and optimize complex cloud security controls and compliance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical leadership to junior cloud engineers and architects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead client engagements as the primary technical authority on cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of cloud best practices and emerging technologies across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect multi-region solutions with sophisticated disaster recovery and business continuity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain cloud architecture standards, patterns, and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex business objectives into comprehensive technical architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend new cloud services and technologies to solve advanced business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead proof-of-concept initiatives for emerging cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thought leadership on cloud strategy and roadmap development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver innovative, enterprise-grade technology solutions for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects under pressure and with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical thinker with advanced troubleshooting and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and some weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with git and version control in conjunction with Azure DevOps repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with containerization, Kubernetes, and cloud-native application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Windows and Linux environments at the enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with administering Microsoft Fabric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align cloud solutions to complex business needs and strategic objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, understand, and optimize complex code and infrastructure configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud economics and ability to optimize costs at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of security frameworks, compliance requirements, and risk management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in cloud engineering and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing complex, enterprise-scale cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud architecture for organizations or major clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of multi-cloud and hybrid cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with cloud migration strategies and execution at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert problem-solving, troubleshooting, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership abilities including mentoring junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and stakeholder communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in the financial sector a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience working at an MSP a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089659003,"name":"Cloud Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4054974003,"name":"Kent","location":"Kent, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7812700003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7770161003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5779797003,"location":{"name":"Atlanta, Georgia, United States; Frisco, Texas, United States"},"metadata":null,"id":7770161003,"updated_at":"2026-08-04T01:00:59-04:00","requisition_id":"794","title":"Sr Director, Finance and FP\u0026A","company_name":"ABACUS","first_published":"2026-06-11T18:04:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;table data-tablestyle=\u0026quot;MsoNormalTable\u0026quot; data-tablelook=\u0026quot;1184\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;69905\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Overview\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;4369\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Location:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Hybrid\u0026amp;nbsp;I\u0026amp;nbsp;preferred in Dallas, TX or Atlanta, GA\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Senior Director,\u0026amp;nbsp;Finance\u0026amp;nbsp;and FP\u0026amp;amp;A\u0026amp;nbsp;is a strategic finance leader responsible for overseeing financial planning and analysis, budgeting, forecasting, reporting, and broader operational finance initiatives across the organization. This role will serve as a key business partner to executive leadership, helping drive financial performance, operational efficiency, and long-term strategic planning.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position is intended to operate at a VP-caliber leadership level, with responsibility not only for leading the FP\u0026amp;amp;A function, but also for managing and developing a small finance team. The ideal candidate is both strategic and hands-on, with strong executive presence, exceptional communication skills, and the ability to effectively present complex financial information to senior leadership, investors, and the Board of Directors.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This individual will serve as a trusted alternate presenter for Board-level meetings and executive discussions when needed, requiring a polished, articulate, and highly professional communication style.\u0026lt;/span\u0026gt; \u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Occasional travel to company offices, team meetings, leadership offsites, and business-related events will be required.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;69905\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Job Description\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;4369\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Duties and Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strategic Financial Leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prepare monthly updated full year forecast (IS, BS, SCF), with input from CFO.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own annual budget process (approx. September\u0026amp;nbsp;- Novenber), with significant help from CFO.\u0026amp;nbsp;Provide strategic financial insights and recommendations to\u0026amp;nbsp;CFO and\u0026amp;nbsp;executive leadership to support business growth and operational decision-making.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor\u0026amp;nbsp;and develop\u0026amp;nbsp;key financial and operational metrics, dashboards, and KPIs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;With CFO,\u0026amp;nbsp;identify financial risks and opportunities and recommend strategies to improve organizational performance and profitability.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner cross-functionally with Operations, HR, Sales, and other business leaders\u0026amp;nbsp;on initiatives and projects to drive higher revenues and margins in a capital efficient way.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Financial Planning \u0026amp;amp; Analysis (FP\u0026amp;amp;A)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own monthly reporting package (Powerpoint and Excel). Analysts reporting to you will do the heavy lifting, but you will be responsible for managing the process, accountable for accuracy, and able to answer questions on any of the numbers from CFO, other Abacus executives, or board.Own ad hoc financial analysis requested by Abacus executives or by the board. For example: historical cash flow analysis, cash flow forecasting, building a process to track revenues from AI services, NWC analysis, gross margin analysis, etc.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee monthly, quarterly, and annual financial reporting and variance analysis.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build and maintain\u0026amp;nbsp;sophisticated financial models to support strategic initiatives, investments, and resource planning.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze financial performance trends and deliver actionable insights to leadership teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive the development of scalable financial processes, reporting tools, and forecasting models.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with department leaders to manage budgets and improve financial accountability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prepare \u0026quot;data cube\u0026quot;, with as much automation as possible, in preparation for an eventual transaction.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operational \u0026amp;amp; Corporate Finance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support cash flow management, capital planning, and resource allocation decisions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Accounting to ensure accuracy and integrity of financial data and reporting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist with board reporting, investor materials, and executive presentations as needed.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead financial evaluation of new business initiatives, vendor contracts, and operational investments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure compliance with financial policies, internal controls, and regulatory requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Executive \u0026amp;amp; Board Partnership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prepare executive-level presentations, Board materials, and financial reporting packages.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as an effective and polished presenter in executive and Board meetings when needed.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate complex financial information clearly and confidently to both financial and non-financial audiences.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support organizational strategy discussions with data-driven insights and recommendations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Team Leadership \u0026amp;amp; Cross-Functional Partnership\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead, mentor, and develop members of the finance team, including direct management responsibilities for at least 2 hig-performing financial analysts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide ongoing coaching, performance management, annual reviews, and professional development support to build a high-performing and accountable team culture.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Foster team effectiveness through clear goal-setting, prioritization, issue resolution, and continuous enablement of team members.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hold team members accountable for delivering high-quality, accurate, and timely work while promoting collaboration and operational excellence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong analytical, problem-solving, and communication skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong experience in\u0026amp;nbsp;financial reporting,\u0026amp;nbsp;FP\u0026amp;amp;A, budgeting, forecasting, and financial modeling.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience leading and developing finance teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Advanced proficiency in Excel.\u0026amp;nbsp;Experience with\u0026amp;nbsp;Microsoft Dynamics Business Central and PowerBI\u0026amp;nbsp;preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Attributes that will drive success:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in a senior finance role at an IT services business with\u0026amp;nbsp;significant\u0026amp;nbsp;recurring revenues.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to influence executive stakeholders and support strategic business decisions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in high-growth, private equity-backed\u0026amp;nbsp;environments preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications and Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table data-tablestyle=\u0026quot;MsoTableGrid\u0026quot; data-tablelook=\u0026quot;1184\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;From an accredited college or university in the related field of:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required/Preferred\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Finance, Accounting, Economics, or related field required.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table data-tablestyle=\u0026quot;MsoTableGrid\u0026quot; data-tablelook=\u0026quot;1184\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;In the field of:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required/Preferred\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;15-30 Years\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Years of progressive finance experience, including leadership responsibilities.\u0026lt;/span\u0026gt;\u0026lt;span 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data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in: transaction advisory services, investment banking, private equity, valuation services, CFO, or management consulting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td 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States","child_ids":[],"parent_id":null},{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7770161003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7990618003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5884025003,"location":{"name":"San Francisco, California, United States"},"metadata":null,"id":7990618003,"updated_at":"2026-09-11T15:30:00-04:00","requisition_id":"879","title":"Sr Technician, Site Services ","company_name":"ABACUS","first_published":"2026-09-11T15:30:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior Technician, Site Services\u0026lt;/strong\u0026gt;\u0026amp;nbsp;provides expert, high-touch onsite IT support across MSP client environments, serving as a primary technical escalation point for complex physical and local infrastructure incidents that cannot be resolved remotely.\u0026amp;nbsp;Working closely with the Site Services Manager, this senior role combines advanced hands-on technical execution with leadership responsibilities—including mentoring field technicians, conducting onsite ride-along evaluations, and driving continuous process and technological improvements to elevate the overall client experience.The primary focus of this role is to deliver a white-glove customer experience during all onsite engagements, govern ticketing and time-tracking fidelity, and actively evaluate and upskill field personnel. By identifying operational and technical gaps during client visits, this position ensures consistent service delivery quality, refines onsite troubleshooting playbooks, and strengthens overall client satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Onsite Support \u0026amp;amp; White-Glove Service Delivery\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Onsite Technical Execution:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Deliver high-level, hands-on technical support across diverse client offices and workplace environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Escalation Resolution:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Act as the primary field escalation point to troubleshoot and resolve intricate hardware, network, and environmental incidents that exceed remote Service Desk capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;White-Glove Customer Experience:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain a premium, high-touch service approach during all client interactions, ensuring professional communication, clear expectations, and minimal disruption to business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Workplace Standards:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Audit and enforce cleanliness, cable management, and hardware labeling standards across client office infrastructure and workstations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Technical Expertise \u0026amp;amp; Infrastructure Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-User Environment Troubleshooting:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Diagnose and resolve complex physical and system-level issues involving end-user hardware (laptops, desktops, mobile devices), and local peripherals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS \u0026amp;amp; Infrastructure Support:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Manage and troubleshoot local configurations related to M365, Entra ID (Azure AD), and email security platforms (e.g., Mimecast).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Local Network Diagnostics:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Perform basic to intermediate physical and logical network troubleshooting, including switch patching, firewall connectivity checks, Wi-Fi heat/coverage validation, and cable runs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lifecycle \u0026amp;amp; Onboarding Execution:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Perform hardware builds, system deployments, and workstation refreshes while coordinating cross-functionally with SME teams to execute seamless user onboarding/offboarding workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Staff Mentorship \u0026amp;amp; Field Quality Audits\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Mentorship \u0026amp;amp; Coaching:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Actively mentor Site Services technicians, guiding them on technical best practices, professional etiquette, and efficient diagnostic methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluative Ride-Alongs:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Conduct structured ride-alongs with field personnel to evaluate real-time onsite technical execution, customer interaction skills, and adherence to company service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Feedback Loops:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Provide actionable feedback, coaching notes, and technical training recommendations to the Site Services Manager following ride-along evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Ticket / Time Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Technology Optimization:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Proactively identify systemic site defects, outdated client infrastructure, and field workflow bottlenecks, recommending modern technological solutions and playbook enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real-Time Ticket Administration:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ensure all assigned tickets and field dispatch requests are updated in real-time with comprehensive, highly detailed, and customer-ready notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Precision Time Tracking:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Rigorously log all travel, onsite diagnostic time, and project execution hours within the ticketing system to ensure accurate billing and SLA compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Performance Indicators (KPIs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onsite First-Time Fix Rate (FTFR):\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maximize the percentage of onsite dispatches resolved during the initial client visit without requiring follow-up dispatches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onsite CSAT \u0026amp;amp; Experience Score:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain top-tier customer satisfaction ratings on post-dispatch transactional surveys following onsite engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real-Time Ticket \u0026amp;amp; Time Accuracy:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ensure 100% compliance with real-time ticket note entries, work log accuracy, and prompt time-sheet submissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Team Capability Growth:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Measurable improvement in technician performance and audit benchmarks resulting from mentoring sessions and ride-along feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Onsite Diagnostics:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Deep hands-on expertise in troubleshooting workspace hardware, local networking infrastructure, and workstation environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Leadership \u0026amp;amp; Coaching:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Strong ability to mentor technical personnel, deliver constructive feedback, and evaluate live technical performance in front of clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;White-Glove Communication:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Exceptional interpersonal skills with the ability to build rapport with executive stakeholders and end users alike during high-friction outage situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Workflow Engineering:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Capability to identify physical or process inefficiencies at client sites and convert them into standardized SOPs or technical upgrade recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of hands-on field technician or onsite IT support experience, preferably within an MSP or multi-tenant corporate environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience serving as a senior or lead technician responsible for guiding junior staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Windows/Mac OS, Microsoft 365, Entra ID (Azure AD), and basic Cisco/Meraki networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have valid driver’s license, reliable transportation, and willingness to travel regularly across regional client locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant industry certifications (e.g., CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation) strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting financial services, banking, or wealth management clients is preferred, particularly a demonstrated familiarity with high-compliance and white-glove support standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift up to 50 pounds\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Traits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client-Centric Ambassador:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Naturally focused on delivering an elite customer experience and representing the company with professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Observant \u0026amp;amp; Analytical:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Quick to spot hidden technical vulnerabilities, messy cabling, or process gaps during physical site walk-throughs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Patient Mentor:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Passionate about coaching others, sharing technical knowledge, and elevating the skills of the broader field team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptable \u0026amp;amp; Calm Under Pressure:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Highly composed when navigating unexpected hardware failures or challenging client environments on short notice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007930003,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7990618003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7854717003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5818346003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7854717003,"updated_at":"2026-08-17T17:31:09-04:00","requisition_id":"859","title":"Sr Technician, Site Services ","company_name":"ABACUS","first_published":"2026-08-17T17:31:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;The \u0026lt;strong\u0026gt;Senior Technician, Site Services\u0026lt;/strong\u0026gt; provides expert, high-touch onsite IT support across MSP client environments, serving as a primary technical escalation point for complex physical and local infrastructure incidents that cannot be resolved remotely. \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Working closely with the Site Services Manager, this senior role combines advanced hands-on technical execution with leadership responsibilities—including mentoring field technicians, conducting onsite ride-along evaluations, and driving continuous process and technological improvements to elevate the overall client experience.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;The primary focus of this role is to deliver a white-glove customer experience during all onsite engagements, govern ticketing and time-tracking fidelity, and actively evaluate and upskill field personnel. By identifying operational and technical gaps during client visits, this position ensures consistent service delivery quality, refines onsite troubleshooting playbooks, and strengthens overall client satisfaction.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Responsibilities\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Onsite Support \u0026amp;amp; White-Glove Service Delivery\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Onsite Technical Execution:\u0026lt;/strong\u0026gt; Deliver high-level, hands-on technical support across diverse client offices and workplace environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Escalation Resolution:\u0026lt;/strong\u0026gt; Act as the primary field escalation point to troubleshoot and resolve intricate hardware, network, and environmental incidents that exceed remote Service Desk capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;White-Glove Customer Experience:\u0026lt;/strong\u0026gt; Maintain a premium, high-touch service approach during all client interactions, ensuring professional communication, clear expectations, and minimal disruption to business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Workplace Standards:\u0026lt;/strong\u0026gt; Audit and enforce cleanliness, cable management, and hardware labeling standards across client office infrastructure and workstations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Technical Expertise \u0026amp;amp; Infrastructure Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-User Environment Troubleshooting:\u0026lt;/strong\u0026gt; Diagnose and resolve complex physical and system-level issues involving end-user hardware (laptops, desktops, mobile devices), and local peripherals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS \u0026amp;amp; Infrastructure Support:\u0026lt;/strong\u0026gt; Manage and troubleshoot local configurations related to M365, Entra ID (Azure AD), and email security platforms (e.g., Mimecast).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Local Network Diagnostics:\u0026lt;/strong\u0026gt; Perform basic to intermediate physical and logical network troubleshooting, including switch patching, firewall connectivity checks, Wi-Fi heat/coverage validation, and cable runs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lifecycle \u0026amp;amp; Onboarding Execution:\u0026lt;/strong\u0026gt; Perform hardware builds, system deployments, and workstation refreshes while coordinating cross-functionally with SME teams to execute seamless user onboarding/offboarding workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Staff Mentorship \u0026amp;amp; Field Quality Audits\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Mentorship \u0026amp;amp; Coaching:\u0026lt;/strong\u0026gt; Actively mentor Site Services technicians, guiding them on technical best practices, professional etiquette, and efficient diagnostic methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluative Ride-Alongs:\u0026lt;/strong\u0026gt; Conduct structured ride-alongs with field personnel to evaluate real-time onsite technical execution, customer interaction skills, and adherence to company service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Feedback Loops:\u0026lt;/strong\u0026gt; Provide actionable feedback, coaching notes, and technical training recommendations to the Site Services Manager following ride-along evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Process Improvement \u0026amp;amp; Ticket / Time Management\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Technology Optimization:\u0026lt;/strong\u0026gt; Proactively identify systemic site defects, outdated client infrastructure, and field workflow bottlenecks, recommending modern technological solutions and playbook enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real-Time Ticket Administration:\u0026lt;/strong\u0026gt; Ensure all assigned tickets and field dispatch requests are updated in real-time with comprehensive, highly detailed, and customer-ready notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Precision Time Tracking:\u0026lt;/strong\u0026gt; Rigorously log all travel, onsite diagnostic time, and project execution hours within the ticketing system to ensure accurate billing and SLA compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Key Performance Indicators (KPIs)\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onsite First-Time Fix Rate (FTFR):\u0026lt;/strong\u0026gt; Maximize the percentage of onsite dispatches resolved during the initial client visit without requiring follow-up dispatches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onsite CSAT \u0026amp;amp; Experience Score:\u0026lt;/strong\u0026gt; Maintain top-tier customer satisfaction ratings on post-dispatch transactional surveys following onsite engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real-Time Ticket \u0026amp;amp; Time Accuracy:\u0026lt;/strong\u0026gt; Ensure 100% compliance with real-time ticket note entries, work log accuracy, and prompt time-sheet submissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Team Capability Growth:\u0026lt;/strong\u0026gt; Measurable improvement in technician performance and audit benchmarks resulting from mentoring sessions and ride-along feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Skills\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Onsite Diagnostics:\u0026lt;/strong\u0026gt; Deep hands-on expertise in troubleshooting workspace hardware, local networking infrastructure, and workstation environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Leadership \u0026amp;amp; Coaching:\u0026lt;/strong\u0026gt; Strong ability to mentor technical personnel, deliver constructive feedback, and evaluate live technical performance in front of clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;White-Glove Communication:\u0026lt;/strong\u0026gt; Exceptional interpersonal skills with the ability to build rapport with executive stakeholders and end users alike during high-friction outage situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Workflow Engineering:\u0026lt;/strong\u0026gt; Capability to identify physical or process inefficiencies at client sites and convert them into standardized SOPs or technical upgrade recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of hands-on field technician or onsite IT support experience, preferably within an MSP or multi-tenant corporate environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience serving as a senior or lead technician responsible for guiding junior staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Windows/Mac OS, Microsoft 365, Entra ID (Azure AD), and basic Cisco/Meraki networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver’s license, reliable transportation, and willingness to travel regularly across regional client locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant industry certifications (e.g., CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation) strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting financial services, banking, or wealth management clients is preferred, particularly a demonstrated familiarity with high-compliance and white-glove support standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Traits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client-Centric Ambassador:\u0026lt;/strong\u0026gt; Naturally focused on delivering an elite customer experience and representing the company with professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Observant \u0026amp;amp; Analytical:\u0026lt;/strong\u0026gt; Quick to spot hidden technical vulnerabilities, messy cabling, or process gaps during physical site walk-throughs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Patient Mentor:\u0026lt;/strong\u0026gt; Passionate about coaching others, sharing technical knowledge, and elevating the skills of the broader field team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptable \u0026amp;amp; Calm Under Pressure:\u0026lt;/strong\u0026gt; Highly composed when navigating unexpected hardware failures or challenging client environments on short notice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7854717003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7855723003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5818800003,"location":{"name":"Edinburgh, Scotland, United Kingdom"},"metadata":null,"id":7855723003,"updated_at":"2026-08-13T16:07:34-04:00","requisition_id":"860","title":"Team Lead, Cybersecurity Engineering","company_name":"ABACUS","first_published":"2026-08-11T16:13:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a member of the Cybersecurity Department, the Cybersecurity Team Lead will provide hands-\u0026amp;nbsp;on technical leadership for the UK Security Operations Centre (SOC) team while collaborating\u0026amp;nbsp;closely with SOC leadership and peer team leads across the wider organisation. This role will\u0026amp;nbsp;partner with ServiceDesk, Engineering, and business stakeholders to strengthen security across\u0026amp;nbsp;data, systems, networks, applications, and client environments. The UK SOC Team Lead will guide\u0026amp;nbsp;daily security operations, support analyst development, coordinate incident response and security\u0026amp;nbsp;initiatives, and help ensure consistent global SOC processes, communication, and service delivery\u0026amp;nbsp;across time zones.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead day-to-day UK SOC operations, prioritising work, coordinating escalations,supporting shift handovers, and ensuring timely delivery of security services and\u0026amp;nbsp;commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance, coaching, and mentorship to Security Analysts, helping build capability, consistency, and accountability across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with SOC managers and peer team leads in India and the US to align priorities, share operational context, maintain consistent processes, and support follow-the-sun security operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee security tools, platforms, and operational processes including MDR, endpoint detection and response, identity management, email filtering, firewalls, application control, threat intelligence, incident tickets and security documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate response to escalated security support tickets and incidents, including triage,\u0026amp;nbsp;investigation, containment, communication, and follow-up actions; occasional out-of-\u0026lt;br\u0026gt;hours work may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and maintain multiple security solutions and appliances, ensuring appropriate\u0026amp;nbsp;configuration, monitoring, lifecycle management, and operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Partner with information security leadership to develop operational plans, enforce security requirements, address identified risks, and report on team progress, risks, and\u0026amp;nbsp;improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor vulnerability intelligence and emerging threats, assess business and clien\u0026amp;nbsp;impact, and coordinate remediation activity with ServiceDesk, Engineering, and other\u0026amp;nbsp;technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and improve security operations documentation, runbooks, procedures, and\u0026amp;nbsp;knowledge articles to support consistent execution and audit readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with management, clients, peers, technical stakeholders, and\u0026amp;nbsp;geographically distributed SOC leaders, translating security risks and recommendations\u0026amp;nbsp;into clear business language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other duties as assigned by IT Security Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with industry standard tools and applications (such as Palo Alto, Cisco Meraki, SonicWall, Fortigate, SentinelOne, ThreatLocker, MS Defender, G-Suite, Content Filtering, Protective DNS)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Heavy experience with the Incident Response lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Microsoft (Office365 \u0026amp;amp; Azure) and Citrix (Virtual Apps \u0026amp;amp; Desktops) technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with open-source intelligence gathering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting ability and experience working with API endpoints such as MS Graph.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate and utilize a ticketing system (such as ConnectWise or Service Now)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with change management and security remediation processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security documentation, technical and policy writing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver technical/security information or concepts in a user-friendly format\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes ownership and excels in both independent and team project work\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and with short deadlines\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional on call nights, weekend and emergency on call is required within this role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years’ experience in a system engineering or technical security role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s Degree in MIS, Computer Science or similar focus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified (MCSE) or equivalent certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Cloud Security certifications preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Security Certificate such as; CompTIA CySA,\u0026amp;nbsp; Security+ and Network+, ISC-2 CCSP/SSCP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Great annual leave entitlement plus bank holidays\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Gym discount\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Life insurance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Confidential well-being and counselling support\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Competitive compensation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Commission eligible\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contributory pension scheme\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Company events\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Private Medical and Dental Insurance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fantastic company culture and values\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4037792003,"name":"Edinburgh","location":"Edinburgh, Scotland, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7855723003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7848804003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5815505003,"location":{"name":"Newark, New Jersey, United States"},"metadata":null,"id":7848804003,"updated_at":"2026-08-10T15:51:02-04:00","requisition_id":"857","title":" Team Lead, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-08-10T15:47:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Job Summary\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 \u0026amp;amp; 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Responsibilities:\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training, coaching, and real-time assistance to all Service Desk Analysts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist management in QA Review processes to improve ticket quality and escalation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop familiarity with client contracts to understand service levels and obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in new hire on-boarding process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Skills:\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ConnectWise ITSM platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incident, request, problem, change and major incident management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Windows 10 \u0026amp;amp; 11\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Server 2016-2025\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365 \u0026amp;amp; Intune\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entra ID/Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix Xenapp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization, e.g. VMware, Hyper V, Proxmox\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cisco Meraki\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email Security, e.g. Proofpoint, Mimecast\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;skills (oral and written), with ability to converse both laterally and vertically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent customer service and service management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy, friendly with the ability to articulate technical solutions into layman terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work under pressure, prioritize and multitask.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Qualifications:\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL certification or strong knowledge of working practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years minimum experience in a relevant field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within a large service delivery organization a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work EST hours\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary: 80k-85k\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7848804003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7786104003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5786695003,"location":{"name":"Boston, Massachusetts, United States"},"metadata":null,"id":7786104003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"806","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-06-26T17:52:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a Primary and/or Secondary onsite relationship with your assigned clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;br\u0026gt;Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 50lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync, BES and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid driver license and working vehicle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;85k-95K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007933003,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7751359003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771942003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":7751359003,"updated_at":"2026-08-26T12:48:22-04:00","requisition_id":"781","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-05-28T11:40:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients or a single dedicated client, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a Primary and/or Secondary onsite relationship with your assigned clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;br\u0026gt;Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 50lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync, BES and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;85k-100K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7751359003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7786091003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5786688003,"location":{"name":"Old Greenwich, Connecticut, United States"},"metadata":null,"id":7786091003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"805","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-06-26T11:46:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technician, Site Services, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide client support and technical issue resolution via onsite visits to client’s office and via email and phone support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-site client support 5 days a week\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a relationship with your assigned client\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 25lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to service our client in Greenwich\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid Driver\u0026#39;s License and working Vehicle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;$85-95K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007934003,"name":"Greenwich","location":"Old Greenwich, Connecticut, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7710866003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5754617003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7710866003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"742","title":"Technician, Site Services ","company_name":"ABACUS","first_published":"2026-04-23T06:50:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As Technician of Site Services , you will be a member of a Client Support Pod with the core goal of delivering white glove technical service to your Pod’s assigned client base. While your role’s primary focus is to physically service clients in their offices and home offices, all members of the Pod must be based in our London office or client sites 5 days a week. All members of the Pod must be willing to respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a contributing member of a Support Pod, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Effectively communicate with both clients and peers ensuring timely responses to client tickets.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Record all work activities in a timesheet in our ticketing system (ConnectWise).\u0026lt;br\u0026gt;•\u0026amp;nbsp;Be one of the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits to set-up or troubleshoot client equipment when necessary.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be able to multi-task client issues when applicable.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Document technical issues and take ownership of escalating issues to the appropriate resource.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be amenable to occasional travel.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must meet the minimum standard for personal key performance indicators.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must contribute to the overall success of team mandated goals and key performance indicators.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements (Must Have):\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Incredible sense of pride and passion for what you do and a desire to help your teammates.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be neat, organised, energetic, and show initiative.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Minimum 3 years’ experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Experience with advanced hardware troubleshooting and the installation of core Networking equipment.\u0026lt;br\u0026gt;• Ability to lift and work with heavy equipment up to 25KG (such as a UPS).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strong Technical Skills in the following areas:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Create/Manage Active Directory accounts, groups \u0026amp;amp; permissions\u0026lt;br\u0026gt;•\u0026amp;nbsp;Duo Security and other two factor authentication applications\u0026lt;br\u0026gt;•\u0026amp;nbsp;Microsoft Exchange Administration\u0026lt;br\u0026gt;•\u0026amp;nbsp;Azure Active Directory\\Entra ID\u0026lt;br\u0026gt;•\u0026amp;nbsp;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices, Network appliances and drivers, etc.).\u0026lt;br\u0026gt;•\u0026amp;nbsp;Mobile device management technologies.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Understanding of Networking fundamentals.\u0026lt;br\u0026gt;•\u0026amp;nbsp;VMware vSphere administration.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Install, configure \u0026amp;amp; manage print queues.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Troubleshoot DNS, DHCP and TCP/IP issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Managing or working in a multi-tenant environment.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Experience working in Financial services.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Microsoft certified.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Ability to work through issues methodically.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Experience administering Windows Server 2012 and above.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Basic experience with policy management (Group Policy \u0026amp;amp; Intune).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Schedule:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Monday to Friday, 8 am to 5 pm.\u0026lt;br\u0026gt;• Out of hours on-call rotation for emergency onsite requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Location:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Based in Abacus UK office with visits to client offices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The benefits package consists of:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;br\u0026gt;•\u0026amp;nbsp;Gym discount\u0026lt;br\u0026gt;•\u0026amp;nbsp;Life insurance\u0026lt;br\u0026gt;•\u0026amp;nbsp;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;br\u0026gt;•\u0026amp;nbsp;Confidential well-being and counselling support\u0026lt;br\u0026gt;•\u0026amp;nbsp;Competitive Compensation\u0026lt;br\u0026gt;•\u0026amp;nbsp;Contributory pension scheme\u0026lt;br\u0026gt;•\u0026amp;nbsp;Company events\u0026lt;br\u0026gt;• Private Medical and Dental Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you feel you have the necessary experience to go forward for this role, please apply now. We\u0026#39;d love to see your CV.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7748275003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5770528003,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":7748275003,"updated_at":"2026-08-04T01:00:59-04:00","requisition_id":"776","title":"Technician, Site Services ","company_name":"ABACUS","first_published":"2026-05-26T14:47:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is designated 100% onsite Monday - Friday with an Abacus health care client in the Atlanta area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Abacus\u0026#39;s resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client\u0026#39;s hero!! If this opportunity excites you, we want to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with client to harden security posture through policy and advanced technologies according to Abacus\u0026#39; standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid state driver’s license and provide own transportation to client sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preference will be given to local candidates that live near the client locations / in the communities they serve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Abacus is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To protect their employees and immunocompromised patients, our clients may have vaccination requirements for onsite roles (annual flu, Covid, or others).\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7748275003/ai_opt_out"}],"meta":{"total":50}}