{"jobs":[{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8007184003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5891023003,"location":{"name":"Remote in US"},"metadata":null,"id":8007184003,"updated_at":"2026-09-28T16:04:28-04:00","requisition_id":"906","title":"Analyst, Cybersecurity","company_name":"ABACUS","first_published":"2026-09-28T16:04:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc2\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;As a Cybersecurity Analyst, you will have the opportunity to work with a broad number of \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc3\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;clients, and platforms, triaging alert escalations and incident handling when necessary. We \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc4\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;are looking for an energetic individual who is passionate about Technology and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc5\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Cybersecurity to join our growing IT Security team!\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc6\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc6\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc7\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; (including, but not limited to the following):\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc9\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;High interaction with the Security, Engineering and Service teams, and respond to \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc10\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;escalated issues from our tier 1 analysts in a timely fashion\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc12\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Respond and action escalations from our MDR provider and work with our \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc13\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;engineering team and clients to improve detection and response capabilities whilst \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc14\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;maintaining health and security of our platform\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc16\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Utilize interpersonal and technical skills to effectively communicate with \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc17\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;management, peers, and clients\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc19\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Maintain an awareness of security and control issues in emerging technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc21\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Ability to scope, implement and support new security projects/initiatives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc23\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Ownership and follow up of pending issues to resolution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc24\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc26\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Familiarity with industry standard tools and applications (such as Rapid7, Palo Alto, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc27\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;SentinelOne, KnowBe4)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc29\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Familiarity with industry standard SIEM, Anti-Virus, Email/Spam Filtering, Asset \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc30\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Monitoring tools. (Working knowledge with SIEM query languages, Palo Alto \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc31\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Panorama, SentinelOne, Nagios, Mimecast, or Proofpoint)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc33\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Ability to navigate and utilize a ticketing system (such as ServiceNow)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc35\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Experience with change management and security remediation processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc37\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Experience with security documentation, technical and policy writing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc39\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Ability to deliver technical/security information or concepts in a user-friendly format\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc41\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Takes ownership and excels in both independent and team project work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc43\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Ability to work under pressure and with short deadlines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc46\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc46\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc48\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Minimum\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc49\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc50\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; 2-3\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc51\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc52\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; years\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc53\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;’\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc54\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; experience in a security operations team, system engineering or \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc55\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;technical security role\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc57\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;A Bachelor’s Degree in\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc58\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc59\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; MIS, Computer Science or similar focus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc61\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Microsoft Certified (MCSE) or equivalent certification a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc63\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Security Certificate (current or within 6 months of hire) such as; CompTIA CySA, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc64\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Security+ and Ne\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8007184003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7995782003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Remote in US"},"metadata":null,"id":7995782003,"updated_at":"2026-10-02T11:09:50-04:00","requisition_id":"701","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-15T11:00:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Current shift options are as follows:\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mon-Fri: 6am-3pm EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mon-Fri: 8am- 5pm EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sat-Wed: 6am-3pm EST\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null},{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7995782003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8009014003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5891840003,"location":{"name":"Edinburgh, Scotland, United Kingdom"},"metadata":null,"id":8009014003,"updated_at":"2026-09-30T08:43:46-04:00","requisition_id":"914","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-30T08:43:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role\u0026#39;s primary focus will be providing remote support to our clients.\u0026amp;nbsp;This position requires a high level of professionalism while performing daily support tasks as required.\u0026amp;nbsp;Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including but not limited to the following as required):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with both clients and peers ensuring timely responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work activities in a timesheet in our ticketing system (ConnectWise).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate SME team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be amenable to occasional travel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must contribute to the overall success of team mandated goals and key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Proficiencies:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Incredible sense of pride and passion for what you do and a desire to help your teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be neat, organised, energetic, and show initiative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with advanced hardware troubleshooting and the installation of core Networking equipment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create/Manage Active Directory accounts, groups \u0026amp;amp; permissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Entra/Azure Active Directory/Intune.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices, and drivers, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Networking fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Windows 10/11 and Server 2012 and above.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Windows Server 2012 and above.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies and systems quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing or working in a multi-tenant environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Financial services and/or MSP space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft certified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work through issues methodically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic experience with policy management (Group Policy \u0026amp;amp; Intune).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in support Mac OS X devices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant professional qualifications a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attitude, team player always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you can Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll love this job if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are highly \u0026lt;strong\u0026gt;STRATEGIC:\u0026lt;/strong\u0026gt; You are always looking for opportunities to produce the best work output with the most efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are extremely \u0026lt;strong\u0026gt;ORGANISED:\u0026lt;/strong\u0026gt; You are not overwhelmed by the thought of tackling multiple tasks simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;DETAIL ORIENTED\u0026lt;/strong\u0026gt;: You appreciate the importance of having detailed and precise information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong \u0026lt;strong\u0026gt;COMMUNICATOR\u0026lt;/strong\u0026gt;: You are a people person and collaborate well with others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;AGILE\u0026lt;/strong\u0026gt;: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;PASSIONATE\u0026lt;/strong\u0026gt;: about your work and support the people at this company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Polite Notice to Recruitment Agencies:\u0026amp;nbsp;We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4037792003,"name":"Edinburgh","location":"Edinburgh, Scotland, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8009014003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8001121003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5888355003,"location":{"name":"Chicago, Illinois, United States; Frisco, Texas, United States; New York, New York, United States"},"metadata":null,"id":8001121003,"updated_at":"2026-09-24T14:09:29-04:00","requisition_id":"892","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-21T13:34:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Service Desk, Analyst\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role serves as an initial point of contact for one of Abacus client across the Financial sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Focus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Support \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an initial point of contact for client and system-generated support requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide white-glove technical support via phone, email, and remote support sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set appropriate expectations with clients regarding issue status, next steps, and escalation path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ticket Management \u0026amp;amp; Documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate ticket statuses and ensure client-facing updates are timely and complete.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of assigned issues through resolution or appropriate escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May need to provide in-person technical assistances we needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, isolate, and document hardware, software, network, and systems issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Service Delivery \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet individual and team KPI, SLA, and service delivery expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively multi-task to manage workload and maintain responsiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with colleagues to improve operational effectiveness and client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain flexibility with respect to work schedule, coverage needs, and responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required training and comply with applicable company, client, safety, health, and quality requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent client service skills with the ability to deliver white-glove support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization, organization, and time-management skills in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively under time constraints and manage multiple active requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to following internal operations processes, policies, and service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Active Directory or Entra ID user, group, and permission administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Windows workstations, printers, peripheral devices, and common business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MFA tools such as Duo Security and Microsoft Authenticator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of endpoint management tools such as Intune or comparable MDM platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate degree in a technology-related field or equivalent combination of education and work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Traits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client-focused and service-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable and ownership-minded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm, professional, and effective under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, organized, and consistent in follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and committed to continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4091969003,"name":"Chicago","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":null},{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null},{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8001121003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7928656003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5854105003,"location":{"name":"Remote in US"},"metadata":null,"id":7928656003,"updated_at":"2026-08-21T10:55:18-04:00","requisition_id":"864","title":"Billing Coordinator","company_name":"ABACUS","first_published":"2026-08-21T10:55:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;As a Billing Coordinator, you will play an important role on our billing team, reporting to the team leader. You will use your analytical skills, attention to detail and people skills to ensure correct invoicing to our clients. You will collaborate cross-functionally, both internally and with clients, to answer billing related questions, drive process improvements related to billing and contribute to ongoing projects. This is a great opportunity for an experienced IT billing specialist looking to make an impact in a successful, rapidly-growing IT services business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;(including but not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part Time – 15 to 30 hours per week on a set schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with teams across the organization to get answers to questions that relate to billing, and respond to client billing questions submitted via billing ticket board\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clean \u0026amp;amp; validate data to produce monthly billing reconciliation report, which is a critical step in our monthly recurring revenue billing process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete monthly invoice variance analysis by customer and product\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and send invoices to clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating SOP and job aids\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in migration of billing management and data from ConnectWise to Business Central\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Verify success quantitatively through data analysis and visually by manual stare-and-compare inspection of nonconforming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other testing tasks as directed by Project Management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ad-hoc projects and reports as required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and customer services skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible – comfortable in a dynamic, rapidly-changing business environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate Excel skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Dynamics Business Central is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065871003,"name":"Finance","child_ids":[],"parent_id":4065858003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7928656003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7998212003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5887228003,"location":{"name":"Remote in US"},"metadata":null,"id":7998212003,"updated_at":"2026-10-12T16:03:06-04:00","requisition_id":"885","title":"Cloud Architect","company_name":"ABACUS","first_published":"2026-09-17T10:48:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Cloud Architect on our Cloud Engineering team, you will design and implement scalable, resilient, secure, and\u0026amp;nbsp;cost-effective cloud solutions that address client business and technical requirements. You will serve as a technical\u0026amp;nbsp;subject matter expert for cloud services and work directly with clients and engineering teams to develop practical\u0026amp;nbsp;cloud architectures and support successful implementation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;The Cloud Architect should have expert knowledge of at least one major public cloud platform, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP), with a strong understanding of cloud networking, security, infrastructure, cost management, and operational requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will also support clients in the adoption of emerging cloud and enterprise AI capabilities. You will help evaluate and design solutions involving technologies such as Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, Amazon Bedrock, and other enterprise AI platforms, with consideration for security, governance, data protection, and responsible adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(including, but not limited to the following)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design scalable, resilient, secure, and cost-effective cloud architectures tailored to client business\u0026lt;br\u0026gt;requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement cloud solutions across public cloud and hybrid environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a cloud services subject matter expert for clients and internal engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in client meetings and communicate cloud architecture recommendations to technical and\u0026lt;br\u0026gt;business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop cloud architecture designs that address performance, availability, scalability, security, and\u0026lt;br\u0026gt;operational requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply cloud security best practices to infrastructure and solution designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design cloud infrastructure with ongoing monitoring, management, support, and operational\u0026lt;br\u0026gt;requirements in mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Estimate and help manage cloud consumption and infrastructure costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cloud assessments and identify opportunities for cost optimization and improved resource\u0026lt;br\u0026gt;utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain cloud architecture diagrams, technical documentation, standards, and\u0026lt;br\u0026gt;implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support cloud migration initiatives, including planning, assessment, architecture, and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and support workload migrations to public cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineering teams to translate architecture designs into secure and maintainable\u0026lt;br\u0026gt;implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support infrastructure automation using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver innovative, enterprise-grade technology solutions for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects under pressure and with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical thinker with advanced troubleshooting and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and some weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with git and version control in conjunction with Azure DevOps repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with containerization, Kubernetes, and cloud-native application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Windows and Linux environments at the enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with administering Microsoft Fabric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align cloud solutions to complex business needs and strategic objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, understand, and optimize complex code and infrastructure configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud economics and ability to optimize costs at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of security frameworks, compliance requirements, and risk management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in cloud engineering and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing complex, enterprise-scale cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud architecture for organizations or major clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of multi-cloud and hybrid cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with cloud migration strategies and execution at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert problem-solving, troubleshooting, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership abilities including mentoring junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and stakeholder communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the financial sector a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at an MSP a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced engineers who aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further education through our Employee Certification program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness program, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089659003,"name":"Cloud Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7998212003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8174975003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":6033345003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":8174975003,"updated_at":"2026-11-04T02:28:45-05:00","requisition_id":"941","title":"Cloud Engineer, Professional Services","company_name":"ABACUS","first_published":"2026-11-04T02:28:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;We are looking for an experienced Cloud Engineer with strong capabilities in Microsoft Azure, DevOps, cloud administration, and development. The ideal candidate will have experience delivering cloud and technology projects, developing reporting solutions using Power BI, and supporting enterprise-level Microsoft cloud environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a combination of hands-on technical expertise, development capabilities, and the ability to deliver cloud-based solutions while working closely with internal teams and clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Previous project delivery and professional services experience would be an added advantage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Resposibilites\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Design, develop, implement, and maintain cloud-based solutions using Microsoft Azure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage Azure infrastructure, administration, configuration, monitoring, and optimization.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop and maintain Power BI dashboards, reports, and data visualizations to support business requirements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work on Power BI development, data modelling, reporting, and analytics solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Implement and maintain DevOps practices, including CI/CD pipelines, automation, and deployment processes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop and support solutions using Microsoft Power Platform, including Power Apps and Power Automate.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Support cloud migration, implementation, integration, and modernization projects.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Troubleshoot technical issues across cloud infrastructure, applications, reporting solutions, and deployments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ensure solutions follow security, performance, scalability, and reliability best practices.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Participate in client-facing discussions, technical presentations, and project delivery activities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualificaitons\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1. Microsoft Power BI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Hands-on experience in Power BI development and reporting.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience creating interactive dashboards and business reports.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong understanding of data modelling, DAX, Power Query, and report optimization.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to translate business requirements into meaningful data visualizations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2. Microsoft Azure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with Azure administration and cloud infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of Azure services, resource management, networking, storage, and security.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience supporting cloud-based applications and enterprise environments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. DevOps \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with Azure administration and cloud infrastructure..\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of Azure DevOps, Git, and source control management.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understanding of infrastructure automation and configuration management.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4. Microsoft Power Platform\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exposure to Power Apps and Power Automate.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to develop and integrate business process automation solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understanding of Microsoft cloud ecosystem and integrations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;5. Cloud \u0026amp;amp; Systems Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understanding of cloud architecture and enterprise systems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with cloud integration, troubleshooting, and performance optimization.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of Microsoft cloud technologies and related services\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifiaction\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Previous experience in Professional Services, consulting, or client-facing project delivery.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working on enterprise cloud transformation or migration projects.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exposure to Microsoft 365 and broader Microsoft technology solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Relevant Microsoft Azure, Power BI, or Power Platform certifications.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical, problem-solving, communication, and stakeholder management skills.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4089658003,"name":"Professional Services Engineering-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8174975003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8044687003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5907802003,"location":{"name":"Remote in US"},"metadata":null,"id":8044687003,"updated_at":"2026-10-26T12:03:24-04:00","requisition_id":"936","title":"Cybersecurity Advisor","company_name":"ABACUS","first_published":"2026-10-26T12:03:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Abacus Group is seeking a Cybersecurity Advisor to join its cybersecurity consulting and vCISO team in the US. This role supports a variety of clients, primarily those within the financial sector, by providing practical cybersecurity guidance, helping mature information security programs, and advising on security strategies aligned to business needs, technical environments, and relevant US regulatory expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced Cybersecurity Advisor to join our world-class cybersecurity consulting (vCISO) team at Abacus Group. The ideal candidate will have a deep understanding of information security strategies suitable for small and mid-size businesses within the financial services sector coupled with the technical expertise to guide and advise on implementation efforts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary security advisor for multiple clients, providing strategic guidance and oversight on all aspects of their cybersecurity programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement security strategies, policies, and procedures for varying client environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct operational risk assessments and develop risk management plans to address identified gaps and risks within complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and advise on the implementation of secure architectures and solutions tailored to client needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with clients, understanding their unique security challenges and providing tailored solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Abacus teams to translate assessment findings, penetration testing results, and technical risks into practical remediation roadmaps for clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare clear, client-ready documentation, including cybersecurity roadmaps, risk summaries, policy recommendations, executive updates, and remediation guidance tailored to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of vCISO services across multiple client environments, working with internal SMEs on complex strategic, regulatory, or technical matters as appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and stay current on cybersecurity, privacy, and operational resilience requirements relevant to US financial services clients, including SEC, FINRA, and other client-specific regulatory frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serving as the designed Cloud Officer for vCISO clients with a requirement under CCSF.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel within the US to industry-specific conferences or major client meetings (less than 10% travel).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise on the administration, security, and configuration of Microsoft Azure and/or AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in the realm of identity and access management (IAM) leveraging solutions such as Privileged Identity Management (PIM) and conditional access policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and well organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal communication and written communication skills, especially\u0026amp;nbsp;when communicating complex concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising on or reviewing security tools and controls such as endpoint detection and response, email security, data loss prevention, vulnerability management, identity governance, security awareness, logging/monitoring, and cloud security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated to continuously learn and grow to remain on the bleeding edge of cybersecurity best practices from both a technological and regulatory perspective.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in computer science, Software Development, Information Technology, Cybersecurity, or a related field; Master’s degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive technology experience with a blend of technical knowledge and a customer-focused mindset including:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of technology leadership experience; demonstrated ability to recruit, mentor, coach, and develop individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience with major cloud hosting service providers, with focus on Azure or AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and ability to carry tasks and projects to completion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications such as CISSP, CISM, CCSP, MS-500, MS-100 or AWS Certified Security Specialty or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll love this job if you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Value, integrity, and honesty above all else in a non-negotiable way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a passion for the information security industry and helping people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of managing time efficiently and meeting deadlines with multiple concurrent projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work within constraints and to challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to self-direct work, orient to action, and truly own the position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a collaborative attitude and mindset with colleagues and team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the heart of a teacher with the ability to guide both technical and non-technical stakeholders in a collaborative way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8044687003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8007208003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5891035003,"location":{"name":"Remote in US"},"metadata":null,"id":8007208003,"updated_at":"2026-09-28T18:25:30-04:00","requisition_id":"909","title":"Cybersecurity Engineer","company_name":"ABACUS","first_published":"2026-09-28T18:25:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Cybersecurity Engineer, you will collaborate closely with Cybersecurity, Engineering, and Service teams to address escalated issues, manage SOC escalations, and support new security initiatives. We are looking for an Engineer with leadership presence, possessing strong technical and interpersonal skills, familiarity with industry-standard tools, the ability to work under pressure, and the ability to mentor junior members of the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High interaction with the Security, Engineering and Service teams, responding to escalated issues in a timely fashion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond and action alerts from our SOC escalations and security tooling to maintain health and security of our platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Incident coordination between internal and external entities in alignment with regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize interpersonal and technical skills to effectively communicate with management, peers, and clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an awareness of security and control issues in emerging technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to scope, implement and support new security projects/initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and follow up of pending issues to resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with industry standard tools and applications (such as Palo Alto, Cisco Meraki, SonicWall, Fortigate, SentinelOne, ThreatLocker, MS Defender, G-Suite, Content Filtering, Protective DNS)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Heavy experience with the Incident Response lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Microsoft (Office365 \u0026amp;amp; Azure) and Citrix (Virtual Apps \u0026amp;amp; Desktops) technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with open-source intelligence gathering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting ability and experience working with API endpoints such as MS Graph.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate and utilize a ticketing system (such as ConnectWise or Service Now)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with change management and security remediation processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security documentation, technical and policy writing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver technical/security information or concepts in a user-friendly format\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes ownership and excels in both independent and team project work\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and with short deadlines\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional on call nights, weekend and emergency on call is required within this role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years’ experience in a system engineering or technical security role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s Degree in MIS, Computer Science or similar focus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified (MCSE) or equivalent certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security Certificate such as; CompTIA CySA,\u0026amp;nbsp; Security+ and Network+, ISC-2 CCSP/SSCP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8007208003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8006961003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5890931003,"location":{"name":"Remote in US"},"metadata":null,"id":8006961003,"updated_at":"2026-09-28T18:14:57-04:00","requisition_id":"905","title":"Data Engineer","company_name":"ABACUS","first_published":"2026-09-28T18:14:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Engineer is responsible for developing, maintaining, and supporting data pipelines using Python and SQL Server (T-SQL), while assisting with data integration from internal and external systems within a modern Azure-based data platform. The role supports critical data operations in regulated environments and provides opportunities for hands-on learning and growth under the guidance of senior data engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain ETL pipelines using Python and SQL Server for data ingestion, transformation, and integration from various data sources, including structured files and RESTful APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, test, and debug Python code for data processing, automation, and basic integrations following established standards and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain T-SQL queries, views, and stored procedures to support business logic and reporting requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in building and operating data workflows using Azure Data Factory, Azure SQL, and Azure Blob Storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the monitoring of data pipelines and help troubleshoot data quality issues, pipeline failures, and performance problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow defined data quality, security, and compliance procedures in regulated environments such as healthcare and financial services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with data analysts, software engineers, and DevOps teams to understand data requirements and upstream systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, implement feedback, and continuously improve coding and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain clear documentation for data pipelines, logic, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree — Preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–4 years of professional experience in Data Engineering, Software Engineering, or a related technical role — Required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on proficiency in Python, including writing functions, handling errors, and debugging code — Required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with relational databases, preferably SQL Server — Required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of SQL, including joins, aggregations, subqueries, and basic performance considerations — Required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to integrating or consuming data from RESTful APIs or external data sources — Required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Git or similar version control systems — Required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with the ability to learn quickly — Required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with additional Azure services such as Azure Synapse, Azure DevOps, and Azure Functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling and warehousing concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cybersecurity data, SIEM tools, or SOC operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of .NET Framework and C#-based APIs, particularly in data consumption contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in MSP/MSSP environments or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Power BI or other data visualization tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Azure data services such as Azure Data Factory, Azure SQL, or Blob Storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of ETL concepts, data validation, and pipeline monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data modeling fundamentals, including tables, keys, and relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of data security, privacy, and compliance standards such as HIPAA and SOC2.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Power BI or other data visualization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of application systems or APIs built using .NET or similar frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design and support scalable ETL pipelines using Python and SQL Server for data ingestion, transformation, and integration from diverse sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop and optimize T-SQL stored procedures to support business logic and reporting needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to support secure and efficient data workflows using Azure Data Factory, Azure SQL, and Azure Functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to help ensure data quality, lineage, and compliance requirements are maintained.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate with software engineering, data analytics, security, and DevOps teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to monitor and troubleshoot pipeline failures and data discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to participate in code reviews and continuously improve engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a collaborative, fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065881003,"name":"SW Dev \u0026 DevOps","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8006961003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8108137003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5968316003,"location":{"name":"Remote in US"},"metadata":null,"id":8108137003,"updated_at":"2026-11-02T12:41:05-05:00","requisition_id":"940","title":"Director, Emerging Technology","company_name":"ABACUS","first_published":"2026-11-02T12:41:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly strategic and execution-focused Director of Emerging Technology to lead the development, deployment, and adoption of the firm\u0026#39;s internal AI capabilities. Reporting to the Sr. Director, Data and Application Engineering, this leader will translate business and technology priorities into practical, scalable AI solutions that improve operational efficiency, enhance service delivery, and create measurable business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a 1,000-person Managed Services Provider (MSP) serving financial services and healthcare clients, we operate in highly regulated environments that require secure, compliant, reliable, and responsible use of technology. The Director of Emerging Technology will play a key role in establishing and scaling the firm\u0026#39;s AI engineering capabilities while ensuring solutions align with security, privacy, regulatory, and operational requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines AI engineering leadership, business partnership, solution delivery, and team development. The successful candidate will be comfortable moving from strategy to hands-on execution—identifying high-value opportunities, designing solutions, leading implementation, measuring outcomes, and building the capabilities required to scale AI across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DUTIES AND RESPONSIBILITIES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct Reports: 2–3 AI engineers initially, with the team expected to scale as AI adoption expands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Primary Scope: Internal AI strategy execution, AI engineering, automation, enablement, governance, and operational transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior business leaders to execute the firm\u0026#39;s AI strategy and translate strategic priorities into actionable initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritize high-value AI opportunities across departments including Service Desk, Finance, Operations, Customer Experience Management (CXM), and other corporate functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a phased roadmap for AI solution development, deployment, and organizational adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging AI technologies, platforms, models, and frameworks and determine where they can provide meaningful business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish practical standards for evaluating AI opportunities based on business impact, technical feasibility, risk, security, and expected ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a senior internal advisor on AI engineering, implementation approaches, and emerging AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, development, and deployment of AI agents, automation, and AI-powered applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use cases such as ticket triage, knowledge retrieval, workflow automation, financial processes, and operational insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure AI solutions are scalable, secure, reliable, and compliant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee integration of AI solutions with existing enterprise systems and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, mentor, and lead the AI engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish development standards, architecture patterns, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure, security, data, and application teams to deliver AI solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish responsible AI practices and appropriate governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Security, Compliance, Legal, and Privacy teams on AI-related requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure appropriate controls for sensitive data, model usage, access, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support compliance requirements applicable to financial services and healthcare environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in technology or automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in software engineering, data engineering, AI/ML, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years Technical leadership or people management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 Proven years of experience deploying AI/ML or generative AI solutions into production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of strong knowledge of LLMs, AI agents, RAG, automation, APIs, and data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 of experience translating business requirements into technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience working in regulated or security-sensitive environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an MSP, professional services, financial services, or healthcare environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced engineers who aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive work environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065881003,"name":"SW Dev \u0026 DevOps","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8108137003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8008654003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5891646003,"location":{"name":"Remote in US"},"metadata":null,"id":8008654003,"updated_at":"2026-09-29T16:40:45-04:00","requisition_id":"912","title":"Engineer, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-29T16:40:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of escalated issues through to full resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and support a multi-tenant hosted platform within a team-based environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage VMware virtualized environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support physical data center infrastructure and associated resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with clients and third parties to resolve escalated issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide out-of-hours escalation support on a rotating schedule, approximately every 2–3 months\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular status updates on outstanding tickets and active project work in ServiceNow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9:00 AM and 6:00 PM EST, including Monday through Friday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility during periods of colleague PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasionally perform scheduled maintenance or project work during evenings and weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills \u0026amp;amp; Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced Windows domain administration and troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storage Area Networks, including Nimble and Pure Storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public cloud platforms, including Azure and AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-factor authentication solutions, including Microsoft Authenticator and DUO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup and recovery solutions, including Veeam, MSP360, and AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity and access management, including Okta\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows Server and Linux Server OS management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization platforms, including VMware and Proxmox\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PowerShell scripting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Endpoint protection / anti-virus software, including SentinelOne\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VoIP systems and platforms, including Cisco and Microsoft Teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware certification beneficial, including VCP or VCA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking certifications beneficial\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065869003,"name":"Engineering Operations-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8008654003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8008489003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5891570003,"location":{"name":"Athens-Clarke County, Georgia, United States; Atlanta, Georgia, United States; Boston, Massachusetts, United States; Charlotte, North Carolina, United States; Chicago, Illinois, United States; Columbus, Ohio, United States; Fort Lauderdale, Florida, United States; Frisco, Texas, United States; Miami, Florida, United States; New York, New York, United States; Newark, New Jersey, United States; Orlando, Florida, United States"},"metadata":null,"id":8008489003,"updated_at":"2026-09-29T15:27:00-04:00","requisition_id":"911","title":"Engineer, Enterprise Service Desk ","company_name":"ABACUS","first_published":"2026-09-29T15:25:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware, and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional-quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain high-quality, detailed documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve complex backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Notify Client Success Managers when outdated equipment causes repeated issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, and support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed-upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remain accountable for continued customer satisfaction, coordinate all activities with the client, assist with client training, and represent Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree in a technology-related field required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5–7 years of systems engineering experience required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5–7 years of experience working in Microsoft environments required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP-specific experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MCSA: Server Infrastructure 70-410 preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MCSA: Server Infrastructure 70-411 preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MCSA: Server Infrastructure 70-412 preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MCSA: O365 MS-100 certification preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MCSA: O365 MS-101 certification preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 2016/2012 Servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SharePoint\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exchange Servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet, DNS, email, and communication issue troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMWare\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VPN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VoIP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Voicemail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analog systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor-specific hardware and software Engineer, Enterprise Service De…\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team-player mentality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and present yourself professionally in high-stress situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and willingness to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to complete all required training and follow all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a proactive approach toward safety, health, and quality in compliance with all Company, governmental, and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007933003,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4091969003,"name":"Chicago","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null},{"id":4092715003,"name":"Raleigh","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4007930003,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8008489003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7991623003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884369003,"location":{"name":"Remote in US"},"metadata":null,"id":7991623003,"updated_at":"2026-09-10T15:00:33-04:00","requisition_id":"880","title":"Engineer, Merger \u0026 Acquisition Engineering","company_name":"ABACUS","first_published":"2026-09-10T14:58:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Unifying newly acquired companies into the core Abacus technical environment. You’ll\u0026amp;nbsp;handle the technical heavy lifting—migrating Microsoft 365 tenants, moving identities\u0026amp;nbsp;(SSO), consolidating file storage, and merging communication tools.\u0026amp;nbsp;As part of a newly forming team, your initial focus will span both M\u0026amp;amp;A execution and\u0026amp;nbsp;foundational platform engineering. This will involve supporting the Abacus hosted\u0026amp;nbsp;services, endpoint environments, and end‑user experience. Focuses on automation,\u0026amp;nbsp;standardization, security posture. This will be temporarily as these services transition toanother team.\u0026amp;nbsp;Once fully established, your focus will center on unifying newly acquired companies intothe Abacus environment: migrating Microsoft 365 tenants, moving identities (SSO),\u0026amp;nbsp;consolidating file storage, and merging communication tools.\u0026amp;nbsp;Equally important to the technical execution is clear, proactive communication. A smooth\u0026amp;nbsp;migration depends on preparing incoming teams for what’s changing, setting\u0026amp;nbsp;expectations, and guiding them through Day 1.\u0026amp;nbsp;We don\u0026#39;t expect you to be a deep subject matter expert in every single technology on day\u0026amp;nbsp;one. What we do need is a versatile engineer with strong foundational knowledge of\u0026amp;nbsp;modern Microsoft cloud ecosystems, identity tools, and migration workflows who enjoys\u0026amp;nbsp;solving practical IT integration problems.\u0026amp;nbsp;As M\u0026amp;amp;A cutovers must take place with minimal downtime to business operations, this role\u0026amp;nbsp;does require some flexibility in working hours, including scheduled evening and weekend\u0026amp;nbsp;work during migration windows. Flexible time off during standard working hours will be\u0026amp;nbsp;coordinated in return.\u0026lt;/p\u0026gt;\n\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tenant \u0026amp;amp; Cloud Migrations (M365 \u0026amp;amp; Exchange)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute tenant-to-tenant migrations, consolidating user mailboxes, distribution\u0026amp;nbsp;groups, shared mailboxes, and Microsoft Teams setups into the Abacus\u0026amp;nbsp;environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate SharePoint sites, OneDrive storage, and legacy cloud/on-premise file\u0026amp;nbsp;shares into our central data structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity, permissions, and access controls remain intact post-\u0026amp;nbsp;migration. Tenant \u0026amp;amp; Cloud Migrations (M365 \u0026amp;amp; Exchange)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute tenant-to-tenant migrations, consolidating user mailboxes, distribution\u0026amp;nbsp;groups, shared mailboxes, and Microsoft Teams setups into the Abacus\u0026amp;nbsp;environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate SharePoint sites, OneDrive storage, and legacy cloud/on-premise file\u0026amp;nbsp;shares into our central data structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity, permissions, and access controls remain intact\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud: Microsoft Azure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Office 365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SSO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application \u0026amp;amp; Desktop Delivery: Citrix Virtual Apps and Desktops, Citrix NetScaler (ADC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware, virtualization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise storage (nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operating Systems: Windows Server, Linux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DNS \u0026amp;amp; DHCP (nice to have) \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work East coast hours with some nights/ weekends\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to analyze root causes and implement long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform under pressure, manage competing priorities, and meet tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self‑starter with strong ownership, able to work independently while collaborating when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;","departments":[{"id":4065876003,"name":"Platform Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7991623003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8006480003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5890771003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":8006480003,"updated_at":"2026-10-06T03:42:28-04:00","requisition_id":"904","title":"Engineer, Professional Services","company_name":"ABACUS","first_published":"2026-09-28T05:20:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;J\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Engineer, Professional Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services \u0026amp;amp; healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.   \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling complex technical project tasks, project\u0026amp;nbsp;issues\u0026amp;nbsp;and initial troubleshooting for clients.  \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and troubleshooting of servers and networks.  \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and migration of Cloud Services. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of small and medium sized projects. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide\u0026amp;nbsp;technical advice on planning and scoping calls. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help achieve department goals by hitting personal KPI targets. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation of internal processes and guides \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical implementation and troubleshooting \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History troubleshooting and/or installing IT infrastructure at a senior level \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of Windows Servers  \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of AI and DLP preferred \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking – configure firewalls, managed switches, TCP/IP\u0026amp;nbsp;and protocols \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;  \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills with public cloud technologies, Azure specifically \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with industry standard LLMs such as Claude,\u0026amp;nbsp;CoPilot\u0026amp;nbsp;and ChatGPT as both an internal research tool and as deployed with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5+ years’\u0026amp;nbsp;experience in a system engineering\u0026amp;amp; support role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP) \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP experience preferred \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to commute in a hybrid fashion both with client and internal team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work in 24/7 rotational environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4089658003,"name":"Professional Services Engineering-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8006480003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8004978003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5803577003,"location":{"name":"Remote in US"},"metadata":null,"id":8004978003,"updated_at":"2026-09-30T16:17:29-04:00","requisition_id":"846","title":"Escalation Engineer, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-24T18:58:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;Escalation Engineer\u0026amp;nbsp;is a senior Tier 3 engineering role within the\u0026amp;nbsp;Service\u0026amp;nbsp;Delivery\u0026amp;nbsp;organization, acting as the primary technical owner and escalation authority for a\u0026amp;nbsp;portfolio of high-visibility, high-touch clients.\u0026amp;nbsp;Beyond\u0026amp;nbsp;resolving complex incidents,\u0026amp;nbsp;the role\u0026amp;nbsp;is\u0026amp;nbsp;responsible\u0026amp;nbsp;for\u0026amp;nbsp;preventing them,\u0026amp;nbsp;driving stability, operational maturity, and long-term technical improvement\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating at the intersection of infrastructure engineering, service operations, and client advisory, the\u0026amp;nbsp;Technical\u0026amp;nbsp;Account\u0026amp;nbsp;Manager\u0026amp;nbsp;delivers proactive technical leadership across client environments and the shared multi-tenant platform.\u0026amp;nbsp;Unlike traditional escalation support, this position functions as a trusted technical partner to both the client and internal teams.\u0026amp;nbsp;The\u0026amp;nbsp;Technical\u0026amp;nbsp;Account\u0026amp;nbsp;Manager\u0026amp;nbsp;maintains\u0026amp;nbsp;deep familiarity with assigned environments and provides white-glove service, ensuring consistent standards, effective troubleshooting, and durable resolutions.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;623\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the senior escalation point for Tier 1 and Tier 2 Service Desk administrators for assigned clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to calls/emails/messages from technical POC’s from assigned clients in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with SME engineering teams to uphold operational and architectural standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote documentation, knowledge sharing, and service continuity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take full ownership of complex or business-critical incidents through permanent resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incident bridges and coordinate internal and external stakeholders during major outages for assigned clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with assigned clients CXM on a regular basis to discuss ongoing issues, trends, and technical road map\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear status communication and expectation management throughout incident lifecycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform root cause analysis and implement preventative remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain regular updates for active incidents and projects in ServiceNow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify systemic risks and drive proactive remediation across client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical recommendations and improvement roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with client stakeholders and advocate for client outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a rotating out-of-hours escalation schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work shifts between 7:00am and 6:00pm, including coverage during team absences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasionally perform planned maintenance and project work during evenings and weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Person Specification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;From an accredited college or university in the related field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Related\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;3-5 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Tier 3 Support\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;0-2 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;MSP\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Licenses and Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Association\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;AZ104\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Microsoft\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;MSCE\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Microsoft\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Windows Server Admin\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Microsoft\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced Windows domain administration and troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storage Area Networks (Nimble, Pure Storage)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public cloud platforms (Azure and AWS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-factor authentication solutions (Microsoft Authenticator, DUO)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup and recovery solutions (Veeam, MSP360, AWS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core networking concepts including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity and access management (Okta)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows Server and Linux Server OS management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualisation platforms (VMware, Proxmox)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure Email Gateway / Email Security Gateway solutions (Proofpoint, Mimecast)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PowerShell scripting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Endpoint protection / Anti-Virus software (SentinelOne)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VoIP systems and platforms (Cisco, Microsoft Teams)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The engineer raises the technical maturity of both the client and the service desk\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clients view the engineer as a trusted resource\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8004978003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8034586003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5903603003,"location":{"name":"Remote in US"},"metadata":null,"id":8034586003,"updated_at":"2026-10-15T12:58:25-04:00","requisition_id":"924","title":"ITSM Coordinator ","company_name":"ABACUS","first_published":"2026-10-15T12:58:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The ITSM Coordinator is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. ITSM Coordinators serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct triage exclusively for tickets in the \u0026quot;Manual Review\u0026quot; status, assessing urgency, impact, and appropriate categorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that were mislabeled or incorrectly filtered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is assigned, and any urgent updates are escalated to the appropriate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor unassigned P1 tickets to verify they are progressing as expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot potentially stalled tickets by sorting by Last Update. If unassigned, raise the issue in the team chat and suggest a future review time. If assigned, ensure the next steps are scheduled or help determine a follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check tickets in Manager Review status to verify managerial assignment. If there\u0026#39;s no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review application-specific tickets to ensure they\u0026#39;re properly bundled, prioritized, and routed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in a computer-related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer service experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of ticket management or triage processes preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and multitasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and ability to manage shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable calling clients to coordinate or follow up on service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type at least 50 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of sitting at a desk and using a computer for prolonged periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solving and a focus on timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and accountability in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement and process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job schedule:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;8:30-5:30 PST Mon-Fri\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8034586003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8005489003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5890270003,"location":{"name":"Athens-Clarke County, Georgia, United States"},"metadata":null,"id":8005489003,"updated_at":"2026-10-27T12:19:56-04:00","requisition_id":"896","title":"IT Support Technician","company_name":"ABACUS","first_published":"2026-09-28T18:19:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview\u0026lt;br\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;As an IT Support Technician (\u0026lt;em\u0026gt;Sr Technician, Site Services is our internal title\u0026lt;/em\u0026gt;) you\u0026#39;ll be 100% onsite with an Abacus health care client in the Athens, GA area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you will be an initial point of contact for resolving or triaging client requests and\u0026amp;nbsp;providing a world class client experience daily. You will leverage Abacus\u0026#39; resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client\u0026#39;s\u0026amp;nbsp;hero!!\u0026amp;nbsp;If this opportunity excites you, we want to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Role and Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach Technicians and Level One team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with client to harden security posture through policy and advanced technologies according to Medicus IT standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with client as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies,\u0026amp;nbsp;service delivery\u0026amp;nbsp;standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid state driver’s license and provide own transportation to client sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preference will be given to local candidates that live near the client locations / in the communities they serve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Education Requirements\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of as an IT Support Engineer or similar role, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Abacus is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;To protect their employees and immunocompromised patients, our clients may have vaccination requirements\u0026amp;nbsp;for onsite roles\u0026amp;nbsp;(annual flu, Covid, or others).\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4185208003,"name":"Athens, GA","location":"Athens-Clarke County, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8005489003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8015918003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5894652003,"location":{"name":"Unassigned Office"},"metadata":null,"id":8015918003,"updated_at":"2026-10-07T17:05:06-04:00","requisition_id":"923","title":"Manager, Enterprise Service Desk (Tier 1)","company_name":"ABACUS","first_published":"2026-10-07T17:05:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The \u0026lt;strong\u0026gt;Manager, Enterprise Service Desk (ESD) \u0026lt;/strong\u0026gt;is a tactical leadership role responsible for the daily execution, management, and enablement of the Tier 1 Enterprise Service Desk staff.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Reporting directly to the Sr. Manager, Enterprise Service Desk, this position focuses on driving the day-to-day operations of the help desk, maintaining high team performance, and directly supporting the front-line technical team. The ideal candidate will bridge technical execution with operational goals, ensuring service delivery remains highly efficient, client-centric, and aligned with organizational standards.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Focus\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The primary focus of this role is to champion continuous improvement and alignment with the company’s strategic vision, cultivating an empowered team culture through highly skilled coaching and structured mentorship, while driving execution around rigorous KPI standards, systemic efficiency, white glove customer service, and top-tier client escalation resolution.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Team Leadership and Management\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Staff Oversight:\u0026lt;/strong\u0026gt; Manage, coach, and support the Tier 1 service desk staff to maximize operational readiness and career pathing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Talent Development:\u0026lt;/strong\u0026gt; Oversee the onboarding process for new hires and coordinate continuous technical and customer-service training to ensure up-to-date skillset alignment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Accountability:\u0026lt;/strong\u0026gt; Conduct structured performance reviews, lead daily operational huddles to check on backlog progress, and proactively resolve internal roadblocks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Workforce Management:\u0026lt;/strong\u0026gt; Design, implement, and maintain complex multi-shift team schedules to ensure stable, cost-effective coverage across all active client service windows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Performance and Quality Assurance\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Target Enforcement:\u0026lt;/strong\u0026gt; Monitor key performance indicators (KPIs) and service level agreements (SLAs) constantly to ensure team performance targets are met quickly and effectively.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance Auditing:\u0026lt;/strong\u0026gt; Conduct regular ticket, phone call, and live chat evaluations to maintain exceptional quality standards, professional etiquette, and precise technical documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Metric Reporting:\u0026lt;/strong\u0026gt; Synthesize raw ticketing data into meaningful daily and weekly operational performance reports to present to clients and senior leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Client Relationship and Escalation Management\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incident Management:\u0026lt;/strong\u0026gt; Act as the main tactical point of contact for handling complex technical issues and client-facing escalations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relationship Management:\u0026lt;/strong\u0026gt; Build and maintain active, positive relationships with critical client contacts, leveraging post-incident surveys and verbal feedback to address underlying concerns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication Bridge:\u0026lt;/strong\u0026gt; Serve as a seamless, high-clarity communication link between technical support personnel and client business stakeholders, driving problems to full resolution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strategic \u0026amp;amp; Operational Oversight\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Process Improvement:\u0026lt;/strong\u0026gt; Identify workflow inefficiencies and knowledge base gaps, continuously updating internal standard operating procedures (SOPs) to optimize the overall support process.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Client Onboarding:\u0026lt;/strong\u0026gt; Assist with the practical technical and operational onboarding of new customer accounts into the Tier 1 Service Desk ecosystem.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Incident Preparedness:\u0026lt;/strong\u0026gt; Participate actively in a regular management on-call rotation for high-severity major incidents and attend leadership strategy meetings to align on departmental goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Key Performance Indicators (KPIs)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SLA Adherence:\u0026lt;/strong\u0026gt; Maintain \u0026amp;gt;95% (or corporate target) compliance on initial response and overall resolution times across all active tiers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;First Contact / First Touch Resolution (FCR / FTR):\u0026lt;/strong\u0026gt; Optimize front-line handling mechanics to consistently maximize first contact / touch resolutions and lower overall escalation ratios.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance (QA) Score:\u0026lt;/strong\u0026gt; Ensure team call, chat, and documentation audit scores average at or above targeted departmental baselines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team Utilization:\u0026lt;/strong\u0026gt; Track active agent productivity (time spent resolving tickets, on calls, or in chat channels) against scheduled availability to maintain cost-efficiency.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer Satisfaction (CSAT):\u0026lt;/strong\u0026gt; Maintain high transactional customer satisfaction scores across all closed team incidents.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Throughput \u0026amp;amp; Team Velocity:\u0026lt;/strong\u0026gt; Track and drive individual and team metrics for tickets handled and closed per hour to maintain high-efficiency output and prevent backlog stagnation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Call Handle Ratios \u0026amp;amp; Abandonment Rates:\u0026lt;/strong\u0026gt; Manage real-time queue performance to ensure the ratio of incoming interactions to successfully completed calls meets established corporate thresholds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Knowledge Base (KCS) Contribution:\u0026lt;/strong\u0026gt; Measure the team\u0026#39;s active creation, updates, and utilization of internal troubleshooting documentation to foster a culture of continuous learning and support self-service enablement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;KPIs metrics to be developed, tracked, and reviewed as part of continuous improvement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;ITSM \u0026amp;amp; Tools Proficiency:\u0026lt;/strong\u0026gt; Comprehensive hands-on experience with enterprise management tools including Connectwise, ServiceNow, and Contact Center Platforms (RingCentral).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Operational Metrics Design:\u0026lt;/strong\u0026gt; Advanced capability to analyze ticket analytics, track business hour conversions, and construct data-driven reporting metrics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Process Engineering:\u0026lt;/strong\u0026gt; Strong foundational expertise in ITIL framework, SLA architecture, and incident management workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategic Team Building\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt; Proven track record of managing scaling operations and executing performance optimization initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Workforce Management (WFM):\u0026lt;/strong\u0026gt; Proficiency in utilizing forecasting tools and data to design optimized shift schedules, managing queue coverage across multiple time zones, and ensuring sufficient resource allocation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Knowledge Management Governance:\u0026lt;/strong\u0026gt; Expertise in designing and maintaining a Knowledge Centered Service (KCS) architecture to empower agent learning, document technical solutions, and support self-service enablement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Coaching \u0026amp;amp; Mentorship:\u0026lt;/strong\u0026gt; Demonstrated mastery of structured coaching frameworks to identify performance gaps, deliver actionable real-time feedback, and foster the career development of front-line technicians.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree preferred, or equivalent combination of education and hands-on professional IT management experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;ITIL certification or equivalent service management qualification required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;5+ years of experience in IT service delivery or technical customer support environments, with at least 2–3 years in a direct supervisory, shift lead, or team management capacity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Experience in an MSP, healthcare, financial services, or other complex client-facing support environment strongly preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Exposure to a diverse array of technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional services.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Competitive compensation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Opportunities to further technical education through Employee Certification Program\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Positive, friendly, supportive office environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8015918003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7990278003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5883874003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":7990278003,"updated_at":"2026-10-15T12:18:37-04:00","requisition_id":"875","title":"NOC Analyst","company_name":"ABACUS","first_published":"2026-09-09T12:47:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify potential issues, performance degradation, and capacity risks before they impact services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze alerts, trends, and recurring incidents to recommend preventive actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial troubleshooting and coordinate with technical teams for issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate critical incidents and support major outage management activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor service availability and ensure adherence to operational SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate health, performance, and capacity reports for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize monitoring thresholds, alerting mechanisms, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation, operational procedures, and incident records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement initiatives to enhance system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, Network Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience monitoring Windows and Linux server environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with monitoring tools such as: SolarWinds/PRTG/LogicMonitor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with virtualization technologies such as VMware and Hyper-V.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud platforms including Microsoft Azure and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065875003,"name":"Network Operations Center","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7990278003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8001057003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5888328003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":8001057003,"updated_at":"2026-10-16T02:51:24-04:00","requisition_id":"889","title":"NOC Analyst","company_name":"ABACUS","first_published":"2026-09-23T02:53:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;NOC Analyst\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic Troubleshoot network, servers, Desktop, Laptops, and infrastructure health using monitoring tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify potential issues, performance degradation, and capacity risks before they impact services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze alerts, trends, and recurring incidents to recommend preventive actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate critical incidents and support major outage management activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor service availability and ensure adherence to operational SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate health, performance, and capacity reports for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation, operational procedures, and incident records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement initiatives to enhance system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Install software, patches and updates on desktops, laptops and servers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with senior resources to diagnose, troubleshoot, repair, computer systems and software.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Information Technology, Network Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience monitoring Windows and Linux server environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with monitoring tools such as: SolarWinds/PRTG/Logic Monitor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with virtualization technologies such as VMware and Hyper-V.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud platforms including Microsoft Azure and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065875003,"name":"Network Operations Center","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8001057003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7751021003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771822003,"location":{"name":"Eastern US Territory"},"metadata":null,"id":7751021003,"updated_at":"2026-08-05T13:01:05-04:00","requisition_id":"778","title":"Opportunity Manager","company_name":"ABACUS","first_published":"2026-05-28T10:18:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Opportunity Manager, you’ll be a vital part of our Professional Services Team, reporting to the\u0026amp;nbsp;Manager of Professional Services; working directly with clients and the client experience team,\u0026amp;nbsp;to manage\u0026amp;nbsp;a pipeline of new professional opportunities and craft tailored technical solutions. In collaboration with the\u0026amp;nbsp;Client Experience and\u0026amp;nbsp;Project Management Teams, you’ll consult with both new and existing financial services\u0026amp;nbsp;and healthcare\u0026amp;nbsp;clients, guiding them through technical engagements that support their business needs. You’ll bring a problem-solving mindset and strong organizational skills. Meeting deadlines is crucial, as is fostering relationships internally and with clients to encourage future projects and maintain a steady revenue stream from opportunities. You’ll be evaluated on proposal submissions, client satisfaction, and the conversion rate of new opportunities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Services Lifecycle Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Oversee new professional services opportunities from initial proposal through to sign-off. Oversee the delivery of some smaller work if required, such as consultancy engagements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Client Request Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Respond to client and the Client Experience\u0026amp;nbsp;teams\u0026amp;nbsp;requests for project work and proactively manage a steady workflow for the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with Subject Matter Experts (SME’s) to ensure technical solutions are effectively designed and see them through to sign off.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proposal Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Prepare comprehensive project proposals detailing objectives, approach, scope and deliverables for client review.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain work pipeline to meet monthly revenue targets and contribute to financial goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resource Allocation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ensure projects are efficiently distributed among Project Managers to balance team productivity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Project Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Continuously develop the professional services portfolio, improving and expanding client offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Example Offerings You’ll Propose:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure migrations and Office 365 email migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Migrating file/document platforms to the cloud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entra ID Active Directory migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generative AI Deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;New office setup and network installations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;New offices and office relocations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical audits and consultancy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Demonstrated experience in creating and executing technical solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Planning:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Skilled in project planning.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Third-Party Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Strong ability to manage external partners and oversee delegated work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Interaction:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Competent in creating proposals and discussing with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Competent in information gathering and data analysis with experience providing internal reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive, results-driven individual with a commitment to continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong communication skills and attention to detail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must excel at building relationships and producing quality documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background and experience in solution design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong client facing experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CSE, Project Management, CXM, or Engineering background preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PRINCE2 certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work EST hours\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as wellness\u0026amp;nbsp;program\u0026amp;nbsp;and fun events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4118939003,"name":"Professional Services-Healthcare","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4170271003,"name":"Eastern US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7751021003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7812772003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799240003,"location":{"name":"Western US Territory"},"metadata":null,"id":7812772003,"updated_at":"2026-07-30T16:18:12-04:00","requisition_id":"828","title":"Professional Services Engineer","company_name":"ABACUS","first_published":"2026-07-22T20:37:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services \u0026amp;amp; healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.  \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including, but not limited to the following): \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling complex technical project tasks, project issues and initial troubleshooting for clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A client facing role with occasional in person visits to client sites.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and troubleshooting of servers and networks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and migration of Cloud Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of small and medium sized projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical advice on planning and scoping calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help achieve department goals by hitting personal KPI targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some international travel and on-call requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some evening shifts, Working from Home.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation of internal processes and guides\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical implementation and troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History troubleshooting and/or installing IT infrastructure at a senior level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of Windows Servers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of AI and DLP preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking – configure firewalls, managed switches, TCP/IP and protocols\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills with public cloud technologies, Azure specifically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3 years’ experience in a system engineering role \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel onsite to our client office or regionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that challenge, support and mentor each other\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies \u0026amp;amp; opportunities to further technical education through online courses and certificate reimbursement \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation \u0026amp;amp; robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089658003,"name":"Professional Services Engineering-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7812772003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8042896003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799240003,"location":{"name":"Frisco, Texas, United States"},"metadata":null,"id":8042896003,"updated_at":"2026-10-23T10:57:22-04:00","requisition_id":"828","title":"Professional Services Engineer","company_name":"ABACUS","first_published":"2026-10-23T10:57:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services \u0026amp;amp; healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.  \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including, but not limited to the following): \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling complex technical project tasks, project issues and initial troubleshooting for clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A client facing role with occasional in person visits to client sites.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and troubleshooting of servers and networks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and migration of Cloud Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of small and medium sized projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical advice on planning and scoping calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help achieve department goals by hitting personal KPI targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some international travel and on-call requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some evening shifts, Working from Home.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation of internal processes and guides\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical implementation and troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History troubleshooting and/or installing IT infrastructure at a senior level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of Windows Servers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of AI and DLP preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking – configure firewalls, managed switches, TCP/IP and protocols\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills with public cloud technologies, Azure specifically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3 years’ experience in a system engineering role \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel onsite to our client office or regionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that challenge, support and mentor each other\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies \u0026amp;amp; opportunities to further technical education through online courses and certificate reimbursement \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation \u0026amp;amp; robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089658003,"name":"Professional Services Engineering-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8042896003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7983514003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5880953003,"location":{"name":"Remote in UK"},"metadata":null,"id":7983514003,"updated_at":"2026-09-02T09:33:18-04:00","requisition_id":"868","title":"Project Manager, Incident Response","company_name":"ABACUS","first_published":"2026-09-02T09:33:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Project Manager of Incident Response, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments. As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment’s notice mapping into your team\u0026#39;s on-call rotation. This position will report directly to our Director of Incident Response PMO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Project Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinates multiple, external technical projects from inception to completion:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follows established core processes, project templates, and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes a lead in Professional Services stand-ups \u0026amp;amp; meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands SOW requirements and converts them into realistic, executable project plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages the project resources to effectively execute on-time deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks and manages the project budget from the outset through successful completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks and oversees T\u0026amp;amp;M project scope and related time entries, confirming their validity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employs creative measures to keep project scope contained\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures QA standards are being met before project delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outlines goals, strategy, and execution with Abacus’s engineers:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assists in the initial triage and establishment of access for project kick-off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives team’s development of project proposals and scope documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages conflict management techniques to address disagreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitors and summarizes progress of project(s) to stakeholders:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Company Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Contacts and IR Partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads the creation of PowerPoint presentations and project reports as required for large projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participates in incident response on-call rotation for incoming IR projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Identifies and understands when it is necessary to escalate issues to higher-level resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Addresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts post-mortems to outline lessons learned and improve internal processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Problem Solving\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Becomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perseveres in making sound judgment calls when lacking one or more desired resources or data points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages and employs an understanding of intermediate to advanced systems configuration, management, and maintenance in areas including the following \u0026lt;em\u0026gt;(this is a sample but not exhaustive listing of work areas and project tasks assigned to our IR-focused engineers\u0026lt;/em\u0026gt;):\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, 0365, Azure etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization technologies: VMware and Microsoft Hyper V\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Restore and reimage virtual servers from images and various backup solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restore and rebuild ESX and Hyper-V hosts, domain controller, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mount ISOs to virtual systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upload virtual templates to any hypervisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Out of Band access to Physical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage console access such as ILO and iDrac to establish remote connection to offline physical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup and disaster recovery solutions for both desktops and servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access solutions: VPN, Remote Desktop, Citrix, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security-enhancing solutions for systems and applications (including MFA and endpoint protection).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Metrics Measuring Success\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains billable utilization targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures all mandatory reports are generated and updated daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meets or exceeds deadlines for all assigned projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps projects profitable while not skimping on quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages cost variance and schedule variance formulas to measure project success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to the team’s attainment of high customer satisfaction scores on project delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Records complete change details, time worked entries, and work notes in ServiceNow in real-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Following Process\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follows Abacus’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follows Abacus’s Change Management Process to perform approved changes in client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an approach to working hours that is more adaptable than the traditional \u0026quot;9-to-5\u0026quot;. As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces \u0026lt;u\u0026gt;do not\u0026lt;/u\u0026gt; meet these standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Personality Traits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Mythical Character\u0026lt;/strong\u0026gt;. You aren’t alarmed when someone expects you to be a hero; in fact, you pride yourself on frequently delivering big just when all hope seems lost. Your persistence is notable, and you are a determined soul who insists on turning “We can’t” into “We can” If you meet a roadblock, you’ll try to scale it, dodge it, or blast through it before ever admitting defeat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Devil is in the Details. \u0026lt;/strong\u0026gt;You have an angelic ability to sort through chaos and make order. Your eye and attention for details helps you uncover hidden gems, while your thorough documentation and status updates capture and convey every facet of each stone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Corporate Usain Bolt\u0026lt;/strong\u0026gt;. You’re capable of moving rapidly from task to task without getting rattled. Your desk is clear, your email inbox is empty, your kitchen counters aren’t cluttered, and you never spend 15 minutes tearing around the house in a desperate hunt for your car keys or train pass. You are a lean, mean, well-oiled machine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Combo Meal\u0026lt;/strong\u0026gt;. Your style is winningly ambidextrous. While you are known to be a loyal teammate and never falter on your commitment to seeing others thrive, you are not a push-over. You will fight back and advocate for the best marriage of client desires and superb delivery-pushing us along the path towards perfection. If Samwise Gamgee and Monica Geller had a child, it would be you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emotionally Mature.\u0026lt;/strong\u0026gt; Through your years of experience, you’ve learned that occasional hiccups are inevitable and now know enough to just keep moving towards the end goal. You’re calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The benefits package consists of:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;br\u0026gt;•\u0026amp;nbsp;Gym discount\u0026lt;br\u0026gt;•\u0026amp;nbsp;Life insurance\u0026lt;br\u0026gt;•\u0026amp;nbsp;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;br\u0026gt;•\u0026amp;nbsp;Confidential well-being and counselling support\u0026lt;br\u0026gt;•\u0026amp;nbsp;Competitive Compensation\u0026lt;br\u0026gt;•\u0026amp;nbsp;Contributory pension scheme\u0026lt;br\u0026gt;•\u0026amp;nbsp;Company events\u0026lt;br\u0026gt;• Private Medical and Dental Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4123696003,"name":"Incident Response","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4096722003,"name":"Remote in UK","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7983514003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8006409003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5889881003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":8006409003,"updated_at":"2026-09-28T05:21:21-04:00","requisition_id":"893","title":"Scrum Master - Software","company_name":"ABACUS","first_published":"2026-09-28T02:25:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Scrum Master – Software\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced Scrum Master – Software to facilitate Agile software development and help engineering teams deliver high-quality, scalable software solutions. This role serves as a servant leader, Agile coach, and delivery facilitator for one or more cross-functional software development teams. Working closely with Software Engineers, QA Engineers, DevOps Engineers, Solution Architects, Product Owners, and Engineering Managers, the Software Scrum Master ensures the successful execution of Agile ceremonies, removes delivery impediments, improves team performance, and promotes continuous improvement throughout the Software Development Lifecycle (SDLC).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Backlog Refinement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach teams on Scrum, Agile, and Lean practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Owners to manage backlogs, priorities, and sprint goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track delivery progress, risks, dependencies, and impediments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Engineering, QA, DevOps, Product, and Architecture teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support release planning and continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Agile metrics and improve team productivity and delivery predictability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate project status, risks, and dependencies to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Information Systems, Software Engineering, Business, or related field, or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience serving as a Scrum Master supporting software development teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering enterprise software, SaaS platforms, cloud-native applications, or digital products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile software development methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience facilitating Scrum ceremonies for cross-functional engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent leadership, facilitation, coaching, and conflict resolution skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, organizational, and communication abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in fast-paced Agile software environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work in 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CSM, PSM, PMI-ACP, SAFe, or similar certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud/software development environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Jira, Azure DevOps, Confluence, Git, CI/CD, and cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with multiple Agile teams or enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065881003,"name":"SW Dev \u0026 DevOps","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8006409003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7987966003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5882891003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7987966003,"updated_at":"2026-09-16T11:26:54-04:00","requisition_id":"873","title":"Senior Engineer, Virtual Technology Management","company_name":"ABACUS","first_published":"2026-09-16T10:41:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Job Summary:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;At Abacus Group, we believe the future of technology services in regulated industries will be defined by the ability to securely operationalize modern infrastructure, cybersecurity, cloud, automation, and AI, not simply deploy tools. The Virtual Technology Manager (VTM) serves as the strategic execution and operational orchestration partner for clients operating in highly regulated environments across Abacus’s Financial Services business unit (hedge funds, private equity firms, RIAs, asset managers, family offices) and Healthcare business unit (hospital and health systems, physician groups, payers, and other regulated healthcare organizations). This role sits at the intersection of technology strategy, operational execution, cybersecurity, infrastructure modernization, cloud services, AI enablement, and service lifecycle management.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;The VTM works closely with client stakeholders and internal Abacus teams to transform strategic priorities into operational reality by coordinating execution, driving technology adoption, improving operational maturity, and reducing risk across complex client environments. Operating as a trusted technology advisor, the VTM helps align technology decisions to business outcomes while orchestrating delivery across engineering, security, professional services, operations, AI, and client experience teams. Beyond their assigned client engagements, VTMs also execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;VTM engagements follow a portfolio-based or a dedicated assignment model. Portfolio-based VTMs support a range of clients and hours based on business need, while dedicated VTMs are assigned primarily or exclusively to a single client. In either model, the VTM remains an Abacus employee, accountable to Abacus’s standards, operating model, and management structure. The core responsibilities and expectations of the VTM remain consistent across both engagement models, with dedicated assignments providing greater client-specific capacity, continuity, and embedded engagement.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW219483389 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW219483389 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW219483389 BCX8\u0026quot;\u0026gt;The ideal candidate combines strong technical depth, operational leadership, executive communication skills, and the ability to coordinate complex initiatives across multiple stakeholders and technologies. This role is ideal for someone looking to move beyond traditional infrastructure management and play a meaningful role in the modernization of technology operations within regulated industries.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW219483389 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; (including, but not limited to the following): \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div data-olk-copy-source=\u0026quot;MailCompose\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational technology partner for assigned clients, developing a deep understanding of each client’s environment, operations, priorities, and technology needs, and aligning infrastructure, cloud, cybersecurity, and emerging technologies to business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary technical liaison between client stakeholders and Abacus delivery teams, ensuring technical needs are clearly understood, appropriately prioritized, and driven through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform targeted hands-on technical work within the VTM scope while coordinating larger, specialized, or project-based engineering efforts through the appropriate Abacus delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help clients operationalize technology initiatives within regulated environments by supporting infrastructure planning, governance alignment, security, operational readiness, modernization, and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance and coordinate complex support matters and escalations across Support, Engineering, Security, Infrastructure, AI, Professional Services, Operations, and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through modernization initiatives involving cloud platforms, cybersecurity, identity and access management, infrastructure lifecycle management, automation, collaboration platforms, and operational tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support clients in evaluating, preparing for, and operationalizing AI-enabled solutions, coordinating specialized AI design and implementation resources where required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve operational maturity, resiliency, scalability, governance, automation, and long-term technology effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain oversight of service activity, recurring concerns, escalations, and technical debt, ensuring ownership, communication, and follow-through, and driving continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain regular engagement with client technical and operational stakeholders through scheduled meetings, ongoing communication, service reviews, and technology planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base beyond one’s own assigned engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;For dedicated assignments, operate as an extension of the client’s technology organization while remaining accountable to Abacus’s standards and management structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div data-olk-copy-source=\u0026quot;MailCompose\u0026quot;\u0026gt;Strong experience supporting financial services or healthcare organizations within a managed services, consulting, or enterprise technology environment.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Ability to communicate effectively with both technical teams and executive stakeholders.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Experience coordinating complex technical initiatives across multiple teams and vendors.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Familiarity with regulated environments and compliance-driven operational models.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong organizational, communication, and client relationship skills.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Ability to operate independently while driving accountability across matrixed teams.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Interest in AI, automation, and emerging operational technologies.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc28\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Attributes that will drive success\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc30\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;High levels of client satisfaction and retention.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc31\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc32\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc32\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Consistent achievement of service delivery and operational performance targets.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc33\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc34\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc34\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Timely resolution of escalated client and platform issues.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc35\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc36\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc36\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Continuous improvement of VTM processes, documentation, and service offerings.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc37\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc38\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc38\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Increased visibility and utilisation of operational and business intelligence data to \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p193R_mc39\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;support strategic decision-making.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Required:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Minimum 5+ years of experience\u0026lt;/strong\u0026gt; in a technical leadership, solutions architecture, technology consulting, managed services, or client-facing technology advisory role, coordinating complex initiatives across multiple stakeholders and technologies.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Preferred:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in the financial sector a plus\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working at an MSP a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications a plus (MCSE, MCAA, VCP, CCP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Benefits of Working for Abacus:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4057302003,"name":"Client Technology Management","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7987966003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8001091003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5888341003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":8001091003,"updated_at":"2026-10-05T15:35:54-04:00","requisition_id":"890","title":"Senior Engineer, Virtual Technology Management","company_name":"ABACUS","first_published":"2026-09-21T13:20:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Abacus Group, we believe the future of technology services in regulated industries will be defined by the ability to securely operationalize modern infrastructure, cybersecurity, cloud, automation, and AI, not simply deploy tools. The Virtual Technology Manager (VTM) serves as the strategic execution and operational orchestration partner for clients operating in highly regulated environments across Abacus’s Financial Services business unit (hedge funds, private equity firms, RIAs, asset managers, family offices) and Healthcare business unit (hospital and health systems, physician groups, payers, and other regulated healthcare organizations). This role sits at the intersection of technology strategy, operational execution, cybersecurity, infrastructure modernization, cloud services, AI enablement, and service lifecycle management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The VTM works closely with client stakeholders and internal Abacus teams to transform strategic priorities into operational reality by coordinating execution, driving technology adoption, improving operational maturity, and reducing risk across complex client environments. Operating as a trusted technology advisor, the VTM helps align technology decisions to business outcomes while orchestrating delivery across engineering, security, professional services, operations, AI, and client experience teams. Beyond their assigned client engagements, VTMs also execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;VTM engagements follow a portfolio-based or a dedicated assignment model. Portfolio-based VTMs support a range of clients and hours based on business need, while dedicated VTMs are assigned primarily or exclusively to a single client. In either model, the VTM remains an Abacus employee, accountable to Abacus’s standards, operating model, and management structure. The core responsibilities and expectations of the VTM remain consistent across both engagement models, with dedicated assignments providing greater client-specific capacity, continuity, and embedded engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong technical depth, operational leadership, executive communication skills, and the ability to coordinate complex initiatives across multiple stakeholders and technologies. This role is ideal for someone looking to move beyond traditional infrastructure management and play a meaningful role in the modernization of technology operations within regulated industries.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is hybrid located in Orlando Florida\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational technology partner for assigned clients, developing a deep understanding of each client’s environment, operations, priorities, and technology needs, and aligning infrastructure, cloud, cybersecurity, and emerging technologies to business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary technical liaison between client stakeholders and Abacus delivery teams, ensuring technical needs are clearly understood, appropriately prioritized, and driven through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform targeted hands-on technical work within the VTM scope while coordinating larger, specialized, or project-based engineering efforts through the appropriate Abacus delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients operationalize technology initiatives within regulated environments by supporting infrastructure planning, governance alignment, security, operational readiness, modernization, and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance and coordinate complex support matters and escalations across Support, Engineering, Security, Infrastructure, AI, Professional Services, Operations, and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through modernization initiatives involving cloud platforms, cybersecurity, identity and access management, infrastructure lifecycle management, automation, collaboration platforms, and operational tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support clients in evaluating, preparing for, and operationalizing AI-enabled solutions, coordinating specialized AI design and implementation resources where required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve operational maturity, resiliency, scalability, governance, automation, and long-term technology effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain oversight of service activity, recurring concerns, escalations, and technical debt, ensuring ownership, communication, and follow-through, and driving continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain regular engagement with client technical and operational stakeholders through scheduled meetings, ongoing communication, service reviews, and technology planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base beyond one’s own assigned engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For dedicated assignments, operate as an extension of the client’s technology organization while remaining accountable to Abacus’s standards and management structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ideal Candidate Profile\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong experience supporting financial services organizations within a managed services, consulting, or enterprise technology environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively with both technical teams and executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating complex technical initiatives across multiple teams and vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulated environments and compliance-driven operational models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, communication, and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently while driving accountability across matrixed teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in AI, automation, and emerging operational technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting financial services organizations, including hedge funds, private equity firms, RIAs, asset managers, and family offices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of modern Microsoft-centric infrastructure and cloud ecosystems, including Microsoft 365, Azure, identity, collaboration, and endpoint management platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hybrid cloud and enterprise infrastructure environments across servers, networking, identity, security, and operational platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of core Microsoft technologies, including Active Directory, Windows Server, Exchange Online, and Entra ID\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cybersecurity, identity and access management, operational modernization, infrastructure lifecycle management, and governance-driven technology environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI enablement, governance, automation, or operational modernization initiatives preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience within MSP, MSSP, consulting, Healthcare, or strategic client advisory environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting highly regulated or security-sensitive environments strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technology services are undergoing a major shift as AI, cloud transformation, cybersecurity, automation, and other emerging technologies continue to reshape regulated industries. Organizations are under increasing pressure to modernize their environments, improve operational maturity, reduce risk, and support evolving business demands in a secure and scalable way.\u0026amp;nbsp;At Abacus Group, we serve as a strategic technology partner for financial services and healthcare organizations, helping clients modernize, secure, operate, and continuously improve complex technology environments. This role offers the opportunity to work directly with sophisticated financial services clients while helping drive infrastructure modernization, cybersecurity maturity, operational effectiveness, and the adoption of emerging technologies like AI across highly regulated environments.\u0026amp;nbsp;If you want to help regulated organizations operationalize the future of technology, we should talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Benefits of Working for Abacus:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Opportunities to further technical education through online courses and Employee Certification Program\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4057302003,"name":"Client Technology Management","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8001091003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8011538003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5892795003,"location":{"name":"Remote in UK"},"metadata":null,"id":8011538003,"updated_at":"2026-10-02T10:33:24-04:00","requisition_id":"920","title":"Senior Network Engineer","company_name":"ABACUS","first_published":"2026-10-02T10:33:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-olk-copy-source=\u0026quot;MailCompose\u0026quot;\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;As a Senior Network Engineer, you will bring your expertise with Cisco, Juniper, and next generation firewall technologies to the position. You will manage performance and availability of Abacus datacentre networks across the US and UK and participate in improvement projects. You will be part of a team tasked with maintaining a very level of availability and performance for datacentre services. You will also be a point of escalation for support incidents that affect multiple clients. Further, you will serve as a technical lead for internal and client projects, participating in client network builds.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul data-editing-info=\u0026quot;{\u0026amp;quot;applyListStyleFromLevel\u0026amp;quot;:true}\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Diagnose and resolve complex issues quickly, proactively identify areas for improvement, and recommend solutions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Support and maintain network backbone infrastructure involving multiple datacenters and geographic regions based on dynamic routing protocols (OSPF, BGP), and various mediums (DIA, PTP, VPN, multi-gig connectivity,\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;cross-connects)\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Work independently to lead medium sized client engagements involving equipment deployment, network design, or refresh tasks.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Provide escalation support for incidents involving client offices, Abacus datacenters, public cloud networks (Azure and AWS), and remote access (VPN, Citrix, etc.).\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Support and maintain NGFW firewall configurations with the ability to troubleshoot datacenter and client environments.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Work directly with high profile clients to provide solutions that meet their needs, and account for critical dependencies to ensure seamless and effective resolution to problems.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Maintain a high level of communication and collaboration with internal Abacus teams to provide solutions and escalation support.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Create and maintain comprehensive documentation for Abacus and client infrastructure, processes, and procedures.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Stay abreast of the latest technological trends and recommend solutions to improve performance, security, and efficiency.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Provide guidance and mentoring to other team members to develop their skills.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul data-editing-info=\u0026quot;{\u0026amp;quot;applyListStyleFromLevel\u0026amp;quot;:true}\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong experience deploying and managing Juniper hardware including SRX and EX platforms.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong experience deploying and managing Cisco hardware including ISR, ASR, Nexus, and Catalyst platforms.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong experience supporting NGFW solutions from Palo Alto, FortiNet, and Cisco.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking concepts.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree,\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;TCP/IP, DHCP, DNS, BGP, OSPF, VPN, IPSEC, QoS, NATs and ACLs.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Experience managing datacentre networks, preferrable in a multi-tenant MSP environment. Ability to maintain network performance, identify issues and recommend solutions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Experience with office network design, implementation, monitoring, and troubleshooting.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Experience leading client engagements with an ability to suggest innovative solutions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Expertise leading technical projects from start to finish, ensuring they are completed on time, and to the client’s satisfaction including gathering requirements, planning, execution and post-implementation review.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Experience with network monitoring platforms\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Solid understanding of virtualization and network integration with VMware infrastructure.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Experience maintaining network solutions based on Azure’s platform preferred.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Flexible and able to adapt to changing priorities and project requirements. Ability to effectively prioritize when faced with multiple tasks.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Strong and detailed documentation, interpersonal, and communications skills.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Willingness to learn new technologies and maintain industry knowledge.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Ability to work with and be a part of collaborative team environment.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul data-editing-info=\u0026quot;{\u0026amp;quot;applyListStyleFromLevel\u0026amp;quot;:true}\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;8 + years of Networking experience\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;CCNP, JNCIP or equivalent certification preferred\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Bachelors degree a plus\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;MSP experience a plus\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Flexibility for after hours and weekend work\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Ability to work on call rotation\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Ability to work 8/8.30am - 5/5.30pm shift.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;The benefits package consists of:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul data-editing-info=\u0026quot;{\u0026amp;quot;applyListStyleFromLevel\u0026amp;quot;:true}\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Gym discount\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Life insurance\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Confidential well-being and counselling support\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Competitive Compensation\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Contributory pension scheme\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Company events\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Private Medical and Dental Insurance\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065874003,"name":"Network Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4096722003,"name":"Remote in UK","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8011538003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8006467003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5890770003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":8006467003,"updated_at":"2026-09-28T05:21:50-04:00","requisition_id":"903","title":"Software Engineer","company_name":"ABACUS","first_published":"2026-09-28T05:21:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Software Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled \u0026lt;strong\u0026gt;Software Engineer\u0026lt;/strong\u0026gt; to join our Software Engineering team. This role sits between the Associate Software Engineer and Senior Software Engineer levels, requiring a solid foundation in software engineering principles along with practical experience delivering production-ready applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will develop and maintain web applications using React for the front end, .NET C# Web API for the back end, and SQL for database management. They will collaborate with cross-functional teams to design, develop, test, and deploy high-quality software solutions while contributing to continuous improvement initiatives and technical best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test, and maintain web applications using React, .NET C# Web API, and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, and efficient code following established coding standards and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply object-oriented programming principles, design patterns, and software engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize database queries and contribute to database design and performance improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, debug, and resolve software defects and application issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product, QA, and other stakeholders to deliver high-quality software solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain technical documentation for applications, APIs, and development processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to code reviews and provide constructive feedback to team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable components and shared functionality to improve development efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support application performance, scalability, and security initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with emerging technologies, development tools, and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Software Engineering, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of professional software development experience in a commercial environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in .NET C#, ASP.NET Core/Web API, React, and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with JavaScript, HTML, CSS, and modern web development concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of object-oriented programming, design patterns, source control (Git), the software development lifecycle (SDLC), data structures and algorithms, and relational database design and normalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and consuming RESTful APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting and debugging complex application issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Agile/Scrum development methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of software security principles and secure coding practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze requirements and develop scalable, maintainable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, collaboration, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently while contributing effectively within a team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud-based environments and deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Python or other programming languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing reusable component libraries or shared frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of CI/CD pipelines and DevOps practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Vite or similar front-end build tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065881003,"name":"SW Dev \u0026 DevOps","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8006467003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8004924003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5890015003,"location":{"name":"Remote in US"},"metadata":null,"id":8004924003,"updated_at":"2026-09-24T17:21:38-04:00","requisition_id":"894","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-24T17:21:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Current shift options are as follows:\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mon - Fri 8am- 5pm EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mon - Fri 8am-5pm PST/MST\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8004924003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7860344003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5821045003,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":null,"id":7860344003,"updated_at":"2026-08-12T14:50:05-04:00","requisition_id":"862","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-08-12T14:50:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid schedule of 3 days in office and 2 days work from home\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7860344003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8011023003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5892617003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":8011023003,"updated_at":"2026-10-01T17:03:35-04:00","requisition_id":"919","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-10-01T17:03:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8011023003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8005798003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5890387003,"location":{"name":"Tampa/St. Pete"},"metadata":null,"id":8005798003,"updated_at":"2026-09-25T17:07:36-04:00","requisition_id":"899","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-25T17:07:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4185213003,"name":"Tampa/St. Pete","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8005798003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8005742003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5890367003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":8005742003,"updated_at":"2026-09-25T16:23:04-04:00","requisition_id":"897","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-09-25T16:23:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8005742003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7812700003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799208003,"location":{"name":"Edinburgh, Scotland, United Kingdom; Kent, England, United Kingdom; London, England, United Kingdom"},"metadata":null,"id":7812700003,"updated_at":"2026-10-26T12:33:32-04:00","requisition_id":"827","title":"Sr Cloud Architect","company_name":"ABACUS","first_published":"2026-07-22T09:51:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(including, but not limited to the following)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and architect complex cloud solutions that span multi-cloud and hybrid environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architectural reviews and provide authoritative guidance on design decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and optimize complex cloud security controls and compliance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical leadership to junior cloud engineers and architects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead client engagements as the primary technical authority on cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of cloud best practices and emerging technologies across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect multi-region solutions with sophisticated disaster recovery and business continuity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain cloud architecture standards, patterns, and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex business objectives into comprehensive technical architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend new cloud services and technologies to solve advanced business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead proof-of-concept initiatives for emerging cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thought leadership on cloud strategy and roadmap development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver innovative, enterprise-grade technology solutions for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects under pressure and with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical thinker with advanced troubleshooting and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and some weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with git and version control in conjunction with Azure DevOps repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with containerization, Kubernetes, and cloud-native application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Windows and Linux environments at the enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with administering Microsoft Fabric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align cloud solutions to complex business needs and strategic objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, understand, and optimize complex code and infrastructure configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud economics and ability to optimize costs at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of security frameworks, compliance requirements, and risk management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in cloud engineering and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing complex, enterprise-scale cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud architecture for organizations or major clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of multi-cloud and hybrid cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with cloud migration strategies and execution at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert problem-solving, troubleshooting, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership abilities including mentoring junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and stakeholder communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in the financial sector a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience working at an MSP a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089659003,"name":"Cloud Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4037792003,"name":"Edinburgh","location":"Edinburgh, Scotland, United Kingdom","child_ids":[],"parent_id":null},{"id":4054974003,"name":"Kent","location":"Kent, England, United Kingdom","child_ids":[],"parent_id":null},{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7812700003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8011732003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5892875003,"location":{"name":"Remote in US"},"metadata":null,"id":8011732003,"updated_at":"2026-10-02T13:17:20-04:00","requisition_id":"922","title":"Support Engineer - Software","company_name":"ABACUS","first_published":"2026-10-02T13:16:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc1\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Position Summary\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc2\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc2\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;We are seeking a customer-focused and technically skilled\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc3\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; Support \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc4\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Engineer - Software\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc5\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; to join our Software team. In this role, you will serve \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc6\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;as the primary technical contact for customers and internal stakeholders, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc7\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;diagnosing, troubleshooting, and resolving software application issues while \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc8\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;delivering an exceptional support experience. \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc9\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;The ideal candidate has strong analytical and problem-solving skills, enjoys \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc10\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;investigating complex technical issues, and collaborates effectively with \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc11\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Engineering, Product Management, and Customer Success teams to ensure \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc12\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;timely resolution of customer incidents.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc13\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;This position is ideal for someone who enjoys blending technical expertise\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc14\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;with customer engagement and wants to contribute to product quality and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc15\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;customer satisfaction.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc16\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc18\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Provide Level 2 and Level 3 technical support for enterprise software\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc19\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc21\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Troubleshoot application, database, API, and integration issues using \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc22\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;logs, diagnostic tools, and monitoring platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc24\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Analyze customer-reported issues, reproduce defects, identify root \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc25\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;causes, and recommend solutions or workarounds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc27\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Manage incidents and service requests in accordance with established \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc28\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Service Level Agreements (SLAs).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc30\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Escalate complex software defects to Engineering while providing \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc31\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;detailed technical analysis and documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc33\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Collaborate with Development, QA, Product Management, and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc34\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;DevOps teams to resolve production issues.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc36\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Monitor application health and proactively identify recurring issues or \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc37\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;trends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc39\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Document troubleshooting procedures, knowledge base articles, and \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc40\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;standard operating procedures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc42\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Support software deployments, upgrades, patches, and release \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc43\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;validation activities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc45\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Assist customers with application configuration, user access, \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc46\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;integrations, and system functionality.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc48\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Participate in on-call support rotation as required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc50\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Contribute to continuous improvement initiatives that enhance \u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p1R_mc51\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;product stability, support processes, and customer satisfaction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Computer Science, or a related field preferred, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years of experience in a systems administration/ helpdesk role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in an software development role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open to possible weekend work and possible on-call schedule\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness program, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065881003,"name":"SW Dev \u0026 DevOps","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8011732003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8006433003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5890752003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":8006433003,"updated_at":"2026-09-28T05:22:07-04:00","requisition_id":"900","title":"Support Engineer - Software","company_name":"ABACUS","first_published":"2026-09-28T05:16:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Support Engineer – Software\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Support Engineer – Software\u0026lt;/strong\u0026gt; to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles \u0026amp;amp; responsibility:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide L2/L3 technical support for enterprise and SaaS applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot application, database, API, integration, and system issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze logs, reproduce defects, identify root causes, and provide solutions or workarounds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage incidents and service requests according to SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex issues to Engineering with detailed technical analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Development, QA, Product, and DevOps teams on production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support deployments, upgrades, patches, and release validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain troubleshooting guides, knowledge articles, and technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor application health and identify recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call support as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience in technical support, application support, software engineering, or IT operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise or SaaS applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of client/server architecture, web applications, REST APIs, and networking fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SQL databases and writing basic to intermediate SQL queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Windows and Linux operating systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent troubleshooting, analytical, and critical thinking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize multiple issues in a fast-paced environment while maintaining a high level of customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work in a 24/7 environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred skills \u0026amp;amp; experience \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS, Azure, or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Docker, Kubernetes, CI/CD, and DevOps practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with monitoring tools such as Splunk, Datadog, Grafana, or New Relic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic scripting knowledge in PowerShell, Bash, or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with authentication protocols such as OAuth, SAML, or LDAP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundation certification is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065881003,"name":"SW Dev \u0026 DevOps","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8006433003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8043068003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5907086003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":8043068003,"updated_at":"2026-10-23T15:56:06-04:00","requisition_id":"935","title":"Technical Operations Associate, Site Services ","company_name":"ABACUS","first_published":"2026-10-23T15:56:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Technical Operations Associate supports day-to-day service coordination, reporting, documentation, scheduling, asset management, and technology operations. This role ensures operational tasks are completed accurately and on time while providing responsive service to internal stakeholders and business users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working closely with technology teams and support personnel, the associate coordinates service requests, monitors device compliance, maintains accurate records, and follows tasks through completion. The ideal candidate is organized, detail-oriented, and comfortable managing recurring responsibilities and changing priorities in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review, manage, and prioritize incidents, service requests, projects, and operational tasks within ServiceNow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor assigned queues, aging tickets, pending customer responses, and overdue updates to support timely resolution within established service levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare daily operational reports and end-of-day summaries covering completed work, outstanding items, project updates, priorities, escalations, risks, and blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate schedules, recurring meetings, reminders, maintenance windows, and follow-up activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor endpoint compliance, device health, and update status using Microsoft Intune and related management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate ticket notes, status updates, troubleshooting records, and resolution documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update operational procedures, knowledge articles, service documentation, and SharePoint content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate workstation deployments, equipment provisioning, hardware replacements, technology refreshes, and device lifecycle activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain inventory and asset records, track equipment, and support audit reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate operating system updates, software deployments, device maintenance, and scheduled support activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain ServiceNow tickets for recurring work, maintenance activities, and operational initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams to ensure work is appropriately assigned, tracked, and completed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate service status, scheduling changes, and operational updates to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support projects, ad hoc requests, and continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain confidentiality when handling sensitive business information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform additional duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using ServiceNow or a similar service management platform to track incidents, requests, projects, and operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Microsoft Intune, Microsoft 365, Teams, Outlook, and SharePoint administration and support functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of IT Service Management principles, ticket lifecycle management, and operational support practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and time-management skills, including managing multiple priorities, recurring tasks, and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating schedules, meetings, maintenance activities, and operational follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prepare accurate reports, dashboards, status updates, and operational records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills, including maintaining knowledge articles, procedures, and SharePoint content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting inventory management, asset tracking, equipment lifecycle activities, and technology refreshes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify service issues, operational risks, and process gaps and escalate concerns appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills with technical and nontechnical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving, critical-thinking, and follow-through skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently while collaborating effectively across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-focused approach with attention to accuracy, professionalism, and confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to changing priorities and business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes That Drive Success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, organized, and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive communication and consistent follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership of assigned tasks through completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and stakeholder coordination.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary: $50,000 - $70,000\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8043068003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8106259003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5966582003,"location":{"name":"Fort Worth, Texas, United States"},"metadata":null,"id":8106259003,"updated_at":"2026-11-04T18:22:15-05:00","requisition_id":"939","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-11-04T17:31:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun Highlight SCXW121642659 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt;a dedicated Hedge Fund\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt; client\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt; based in Fort Worth\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt; when technical issues arise. As the face of our organization for \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt;the\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt; client, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt;the client\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt;. Your role will be pivotal in ensuring \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt;the client’s \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW121642659 BCX8\u0026quot;\u0026gt;operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW121642659 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW121642659 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot; data-pm-slice=\u0026quot;3 3 []\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide best-in-class technical support to a dedicated client, resolving assigned tickets.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Answer inbound phone, email, chat, and remote support requests, triaging issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Support workstations, printers, and peripherals.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Communicate with the client and colleagues early and often.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Record work and time entries promptly in ServiceNow.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Actively manage your ticket queue, keeping notes and statuses current and documenting troubleshooting steps through resolution.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Independently manage your workload, prioritize competing client issues, and proactively address ongoing tickets.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct home visits to set up or troubleshoot client equipment when necessary.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute analysis and input in a collaborative team environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Take ownership of technical issues and escalate to the appropriate resource when additional expertise is required.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Perform basic network troubleshooting and collaborate with Network Services to replace network hardware and resolve common network issues.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Meet individual performance standards and contribute to team goals.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage key aspects of the employee technology lifecycle, including onboarding and offboarding, workstation and peripheral setup, asset management, and audiovisual and conference room technology.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Independently troubleshoot complex issues across endpoints, applications, and network layers, documenting findings and maintaining ownership through resolution.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Remain flexible regarding duties and working hours.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lift equipment weighing more than 50 pounds.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Fundamental knowledge of client/server environments, Active Directory, and operating system technologies to identify and resolve client computer issues.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of Duo Security and other two-factor authentication applications.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Microsoft Exchange Online administration.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with Microsoft Entra ID and the Office 365 admin portal.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of Citrix XenApp, including publishing and managing applications and removing hung sessions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with Citrix Director and Citrix Studio is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of mobile device management technologies, including Microsoft Intune and XenMobile.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understanding of networking concepts and troubleshooting DNS, DHCP, and TCP/IP issues.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of VMware vSphere and virtual server administration, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Disk remediation and increasing RAM and CPU resources.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Managing and viewing Group Policy Objects (GPOs).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Troubleshooting server performance.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Configuring and managing server roles.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Installing, configuring, and managing print queues.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to manage and troubleshoot hardware, including video cards, USB devices, peripherals, and drivers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to troubleshoot Microsoft Intune and other mobile device management technologies.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes That Drive Success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Self-motivated, detail-oriented, and organized.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent verbal and written communication, collaboration, organizational, and presentation skills.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to work independently and efficiently to meet deadlines.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to assess and prioritize work in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to coordinate resources across teams and organizational levels.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW121642659 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4193323003,"name":"Fort Worth","location":"Fort Worth, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8106259003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7786104003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5786695003,"location":{"name":"Boston, Massachusetts, United States"},"metadata":null,"id":7786104003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"806","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-06-26T17:52:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a Primary and/or Secondary onsite relationship with your assigned clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;br\u0026gt;Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 50lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync, BES and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid driver license and working vehicle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;85k-95K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007933003,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7786104003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7786091003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5786688003,"location":{"name":"Old Greenwich, Connecticut, United States"},"metadata":null,"id":7786091003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"805","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-06-26T11:46:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technician, Site Services, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide client support and technical issue resolution via onsite visits to client’s office and via email and phone support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-site client support 5 days a week\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a relationship with your assigned client\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 25lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to service our client in Greenwich\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid Driver\u0026#39;s License and working Vehicle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;$85-95K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007934003,"name":"Greenwich","location":"Old Greenwich, Connecticut, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7786091003/ai_opt_out"},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8036691003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5904499003,"location":{"name":"Kent, England, United Kingdom"},"metadata":null,"id":8036691003,"updated_at":"2026-10-27T12:09:33-04:00","requisition_id":"930","title":"Weekend Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-10-19T04:31:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role\u0026#39;s primary focus will be providing remote support to our clients.\u0026amp;nbsp;This position requires a high level of professionalism while performing daily support tasks as required.\u0026amp;nbsp;Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must be available to work the following shift (which includes weekends): Fri-Tue 8am-5pm GMT\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including but not limited to the following as required):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with both clients and peers ensuring timely responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work activities in a timesheet in our ticketing system (ConnectWise).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate SME team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be amenable to occasional travel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must contribute to the overall success of team mandated goals and key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Proficiencies:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Incredible sense of pride and passion for what you do and a desire to help your teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be neat, organised, energetic, and show initiative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with advanced hardware troubleshooting and the installation of core Networking equipment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create/Manage Active Directory accounts, groups \u0026amp;amp; permissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Entra/Azure Active Directory/Intune.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices, and drivers, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Networking fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Windows 10/11 and Server 2012 and above.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Windows Server 2012 and above.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies and systems quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing or working in a multi-tenant environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Financial services and/or MSP space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft certified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work through issues methodically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic experience with policy management (Group Policy \u0026amp;amp; Intune).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in support Mac OS X devices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant professional qualifications a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attitude, team player always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you can Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll love this job if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are highly \u0026lt;strong\u0026gt;STRATEGIC:\u0026lt;/strong\u0026gt; You are always looking for opportunities to produce the best work output with the most efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are extremely \u0026lt;strong\u0026gt;ORGANISED:\u0026lt;/strong\u0026gt; You are not overwhelmed by the thought of tackling multiple tasks simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;DETAIL ORIENTED\u0026lt;/strong\u0026gt;: You appreciate the importance of having detailed and precise information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong \u0026lt;strong\u0026gt;COMMUNICATOR\u0026lt;/strong\u0026gt;: You are a people person and collaborate well with others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;AGILE\u0026lt;/strong\u0026gt;: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;PASSIONATE\u0026lt;/strong\u0026gt;: about your work and support the people at this company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Polite Notice to Recruitment Agencies:\u0026amp;nbsp;We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4054974003,"name":"Kent","location":"Kent, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8036691003/ai_opt_out"}],"meta":{"total":43}}