{"jobs":[{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7797916003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":7797916003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"701","title":" Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-07-07T13:05:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7650877003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":7650877003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"701","title":" Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-03-03T09:58:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7797928003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Newark, New Jersey, United States"},"metadata":null,"id":7797928003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"701","title":" Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-07-07T13:09:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE: $50,000-$60,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7703144003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751640003,"location":{"name":"Frisco, Texas, United States"},"metadata":null,"id":7703144003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"740","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-04-16T12:01:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Service Desk, Analyst\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role serves as an initial point of contact for Abacus clients across the Financial and Medical sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Focus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Support \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an initial point of contact for client and system-generated support requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide white-glove technical support via phone, email, and remote support sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set appropriate expectations with clients regarding issue status, next steps, and escalation path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ticket Management \u0026amp;amp; Documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate ticket statuses and ensure client-facing updates are timely and complete.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of assigned issues through resolution or appropriate escalation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, isolate, and document hardware, software, network, and systems issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Service Delivery \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet individual and team KPI, SLA, and service delivery expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively multi-task to manage workload and maintain responsiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with colleagues to improve operational effectiveness and client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain flexibility with respect to work schedule, coverage needs, and responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required training and comply with applicable company, client, safety, health, and quality requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent client service skills with the ability to deliver white-glove support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization, organization, and time-management skills in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively under time constraints and manage multiple active requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to following internal operations processes, policies, and service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Active Directory or Entra ID user, group, and permission administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Windows workstations, printers, peripheral devices, and common business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MFA tools such as Duo Security and Microsoft Authenticator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of endpoint management tools such as Intune or comparable MDM platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate degree in a technology-related field or equivalent combination of education and work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Traits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client-focused and service-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable and ownership-minded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm, professional, and effective under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, organized, and consistent in follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and committed to continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675332003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5737840003,"location":{"name":"Kent, England, United Kingdom"},"metadata":null,"id":7675332003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"714","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-03-23T07:51:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role\u0026#39;s primary focus will be providing remote support to our clients.\u0026amp;nbsp;This position requires a high level of professionalism while performing daily support tasks as required.\u0026amp;nbsp;Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including but not limited to the following as required):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with both clients and peers ensuring timely responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work activities in a timesheet in our ticketing system (ConnectWise).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate SME team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be amenable to occasional travel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must contribute to the overall success of team mandated goals and key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Proficiencies:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Incredible sense of pride and passion for what you do and a desire to help your teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be neat, organised, energetic, and show initiative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with advanced hardware troubleshooting and the installation of core Networking equipment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create/Manage Active Directory accounts, groups \u0026amp;amp; permissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Entra/Azure Active Directory/Intune.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices, and drivers, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Networking fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Windows 10/11 and Server 2012 and above.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Windows Server 2012 and above.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies and systems quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing or working in a multi-tenant environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Financial services and/or MSP space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft certified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work through issues methodically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic experience with policy management (Group Policy \u0026amp;amp; Intune).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in support Mac OS X devices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant professional qualifications a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attitude, team player always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you can Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll love this job if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are highly \u0026lt;strong\u0026gt;STRATEGIC:\u0026lt;/strong\u0026gt; You are always looking for opportunities to produce the best work output with the most efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are extremely \u0026lt;strong\u0026gt;ORGANISED:\u0026lt;/strong\u0026gt; You are not overwhelmed by the thought of tackling multiple tasks simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;DETAIL ORIENTED\u0026lt;/strong\u0026gt;: You appreciate the importance of having detailed and precise information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong \u0026lt;strong\u0026gt;COMMUNICATOR\u0026lt;/strong\u0026gt;: You are a people person and collaborate well with others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;AGILE\u0026lt;/strong\u0026gt;: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026lt;strong\u0026gt;PASSIONATE\u0026lt;/strong\u0026gt;: about your work and support the people at this company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Polite Notice to Recruitment Agencies:\u0026amp;nbsp;We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4054974003,"name":"Kent","location":"Kent, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7797921003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Charlotte, North Carolina, United States"},"metadata":null,"id":7797921003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"701","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-07-07T13:07:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7797929003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":7797929003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"701","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-07-07T13:10:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7703152003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751640003,"location":{"name":"Charlotte, North Carolina, United States"},"metadata":null,"id":7703152003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"740","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-04-27T16:05:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Service Desk, Analyst\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role serves as an initial point of contact for Abacus clients across the Financial and Medical sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Focus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Support \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an initial point of contact for client and system-generated support requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide white-glove technical support via phone, email, and remote support sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set appropriate expectations with clients regarding issue status, next steps, and escalation path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ticket Management \u0026amp;amp; Documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately and promptly record all time, notes, troubleshooting steps, and resolution details in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate ticket statuses and ensure client-facing updates are timely and complete.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of assigned issues through resolution or appropriate escalation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve standard desktop, software, access, connectivity, printing, and peripheral issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support common Microsoft 365, Active Directory, MFA, VPN, endpoint, and application-related requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, isolate, and document hardware, software, network, and systems issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex, high-impact, or non-standard issues with complete context and documented troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Service Delivery \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet individual and team KPI, SLA, and service delivery expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively multi-task to manage workload and maintain responsiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with colleagues to improve operational effectiveness and client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain flexibility with respect to work schedule, coverage needs, and responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required training and comply with applicable company, client, safety, health, and quality requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent client service skills with the ability to deliver white-glove support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prioritization, organization, and time-management skills in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively under time constraints and manage multiple active requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to following internal operations processes, policies, and service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, Outlook, Exchange Online, and Microsoft 365 Admin Center.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Active Directory or Entra ID user, group, and permission administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Windows workstations, printers, peripheral devices, and common business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MFA tools such as Duo Security and Microsoft Authenticator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of endpoint management tools such as Intune or comparable MDM platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of DNS, DHCP, TCP/IP, VPN, and remote access concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Citrix, VMware, backup technologies, VoIP, and monitoring tools preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate degree in a technology-related field or equivalent combination of education and work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in IT support, service desk, desktop support, or a related technical support role preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical licenses, training, or certifications preferred, such as CompTIA A+, Network+, Security+, or Microsoft certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an MSP, financial services, medical, or other client-facing support environment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Traits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client-focused and service-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable and ownership-minded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm, professional, and effective under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, organized, and consistent in follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and committed to continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7797924003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Columbus, Ohio, United States"},"metadata":null,"id":7797924003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"701","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-07-07T13:08:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7797927003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5725794003,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":null,"id":7797927003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"701","title":"Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-07-07T13:09:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be logged into the phone queues throughout the entire workday to ensure consistent client support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve basic desktop, software, network, and hardware issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendors to resolve software and hardware-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and configure operating systems, software applications, patches, and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic virus detection, removal, and system security maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and address backup failures, assisting in data restoration efforts when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate end-users on best practices for cybersecurity and IT resource usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with password resets, account provisioning, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for after-hours support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and addressing technical issues and customer interactions, escalating as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Technology or related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of experience with Microsoft environments required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of MSP specific experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network+ and Security+ certifications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup Technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet/DNS/E-mail/Communication issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with remote troubleshooting tools and remote desktop applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve technical issues in a structured and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and customer service skills with a professional demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities and willingness to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability for scheduled shift times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a client-focused approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain calm and professional in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and addressing recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance with company policies, procedures, and security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7810011003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5797786003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":7810011003,"updated_at":"2026-07-22T18:54:53-04:00","requisition_id":"824","title":"Client Experience Manager","company_name":"ABACUS","first_published":"2026-07-22T18:54:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CXM will be responsible for building and maintaining strong relationships with our clients, ensuring they derive maximum value from our products and services, and driving client satisfaction and retention. This role requires a proactive approach to problem-solving, a customer-first mindset, and the ability to work cross-functionally with internal teams. The Client Experience Manager is the communication liaison for clients. They must effectively manage client needs, expectations and quickly resolve client issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for assigned customers, establish and maintain relationships with key decision makers, and guide them through onboarding, adoption, and ongoing support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews (Client Success Plans) to develop a deep understanding of the clients technical stack and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and communicate opportunities for the client to successfully consume Abacus\u0026#39;s products and services and provide tailored solutions that align with their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day pipeline management, including lead tracking, qualification, follow-ups, and deal progression from initial contact through close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively schedule and conduct in-person client meetings, when feasible, to strengthen relationships, understand client needs, and drive deal progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for the client by collaborating with internal teams to address issues, share feedback, and improve the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely action and responses to ad-hoc client requests and questions related to service offerings, products, projects, and billing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle escalations effectively, ensuring timely resolution of client concerns while maintaining strong relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and collaborate with internal team to identify issues and implement solutions and \u0026quot;get well\u0026quot; plans to remedy client concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a hybrid role requiring 2-3 days per week in an office location as determined by the business and organizational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in Computer Science or similar preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5+ Years in Customer Success, IT, or technical account management required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, presentation, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and conflict-resolution abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple clients and prioritize tasks in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP, IT or Technical Support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of backup/disaster recovery concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud and cybersecurity services(Azure, AWS, etc.) and regulatory compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses a solid understanding of networking fundamentals, including firewalls, switches, routers, access points, and Wi-Fi systems. Demonstrates the ability to explain, and guide clients through networking discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of IT service management frameworks and deep knowledge of MSP service delivery models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional team coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategies for addressing and resolving client concerns effectively while maintaining relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking responsibility for client outcomes and following through on commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build trust and rapport with clients at all levels of an organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Principles and practices of relationship management, client lifecycle, and retention strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MSA or Support ticketing systems (ConnectWise, Autotask, Service Now, JIRA, Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Time management mastery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology and skills, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to deliver prompt responses while demonstrating a high level of ownership over the issue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Service excellence dedication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative-taking approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process improvement orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account management, sales or client negotiating skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with Abacus’s core values of Act with Integrity, Work and Win Together, Keep Learning and Growing, Turn Disruption into Direction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE: 100k+commission\u0026lt;/p\u0026gt;","departments":[{"id":4065864003,"name":"Client Experience","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7761281003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776104003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":7761281003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"786","title":"Client Technology Staging Associate ","company_name":"ABACUS","first_published":"2026-06-02T16:04:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client Technology Staging Associate is excellent entry level position to jump start your career in IT! As a CTS Associate you\u0026#39;ll be responsible for end-to-end device provisioning and multi-device staging in support of the Abacus client base. This role combines hands-on PC building and imaging with user onboarding/offboarding and the configuration of additional client hardware such as mobile devices, phones, and select network-enabled equipment. This position is client-facing in impact and highly visible within the organization. It requires precision, strong communication skills, technical depth across Windows and cloud environments, and a process-driven mindset. While exposure to network-connected devices is expected, this role does not require advanced network engineering responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Associates in this role are expected to execute standardized build processes while also identifying opportunities to improve efficiency through automation and scripting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PC Build, Imaging \u0026amp;amp; Hardware Configuration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and configure laptops and desktop PCs using Abacus standard procurement and build processes\u0026lt;br\u0026gt;• Execute imaging workflows (PXE, USB, or automated tools)\u0026lt;br\u0026gt;• Stage devices according to Abacus and client-specific checklists\u0026lt;br\u0026gt;• Install and configure Windows and macOS operating systems\u0026lt;br\u0026gt;• Configure BIOS settings, drivers, and firmware updates as required\u0026lt;br\u0026gt;• Troubleshoot hardware issues including GPUs, USB devices, driver conflicts, and OS-level errors\u0026lt;br\u0026gt;• Validate successful configuration prior to shipment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Equipment Staging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stage and initial configuration on equipment such as:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile devices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desk phones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peripheral hardware\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network devices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in IT support, system administration, or a client-facing technical role preferred\u0026lt;br\u0026gt;• Hands-on experience building and configuring Windows PCs\u0026lt;br\u0026gt;• Basic understanding of:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MacOS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DNS \u0026amp;amp; DHCP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365 / Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Device management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to commute to Chandler, AZ office full time (5x/week)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065867003,"name":"Client Technology Staging","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7770561003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5779979003,"location":{"name":"Atlanta, Georgia, United States; Charlotte, North Carolina, United States; Columbus, Ohio, United States; Fort Lauderdale, Florida, United States; Frisco, Texas, United States; Orlando, Florida, United States"},"metadata":null,"id":7770561003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"795","title":"Commercial Analyst","company_name":"ABACUS","first_published":"2026-06-11T17:59:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Hybrid – Candidates should be located near a major Abacus office and able to work primarily aligned to Eastern Standard Time business hours (8:00 AM – 5:00 PM EST)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The Commercial Analyst plays a critical role in driving Abacus’ growth, profitability, and scalability by owning the commercial structure behind our solutions. This role is responsible for designing, building, and maintaining scalable pricing models across Abacus Healthcare and Abacus Finance, ensuring our offerings are positioned to win in the market while delivering strong financial outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual serves as a strategic and operational bridge between Finance, Solutions, Sales, Product, and Operations — combining strong financial acumen, business insight, technical capability, and execution excellence. The ideal candidate understands the nuances of how managed services businesses operate, can navigate complex commercial challenges, and is capable of translating highly technical offerings into scalable and profitable pricing structures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By transforming complex service, product, and platform components into clear, repeatable pricing frameworks, this role enables Abacus to scale efficiently, improve margin performance, and accelerate sales velocity. The Commercial Pricing Analyst ensures that our packaged solutions are not only competitive, but also aligned to client value, operational realities, and long-term strategic growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating at the intersection of solutions, finance, sales, and operations, this individual serves as the commercial engine that connects what we sell, how we deliver, and how we monetize — ensuring consistency and discipline across client size, complexity, vertical, and geography.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role supports all current and future Abacus offerings, including managed services (MSP), managed security services (MSSP), incident response, advisory services, AI-enabled solutions, and emerging technology offerings, ensuring a scalable and future-ready commercial framework across the global organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a true builder and executor — someone who thrives in ambiguity, can create systems and structure from the ground up, and is energized by solving complex business and pricing challenges in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pricing Strategy \u0026amp;amp; Model Development:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain modular pricing calculators and scalable commercial models for packaged service offerings across Abacus Healthcare and Abacus Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sophisticated pricing frameworks based on client size, complexity, consumption patterns, service tiers, and delivery models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build pricing structures that support recurring revenue, managed services contracts, consumption-based billing, and event-driven engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align pricing models to value-based outcomes, profitability objectives, and strategic growth initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish pricing standards that drive consistency across business units while enabling flexibility where required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop pricing models for recurring, consumption-based, and event-driven services (e.g., MSSP, incident response, project-based work)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create frameworks for rapidly scoping and pricing time-sensitive engagements (e.g., cyber incident response, advisory surges)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine pricing methodologies to support evolving AI-enabled offerings and emerging technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Packaging \u0026amp;amp; Commercial Structuring:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate complex solution components into standardized, scalable, and sellable packages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define pricing relationships across products, platforms, services, labor models, and add-on offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive bundling strategies that improve margin, attach rates, and client adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define packaging and pricing approaches for non-standard and high-variability services (e.g., incident response, consulting, specialized cyber services)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish entry-point, expansion, and cross-sell pricing strategies across MSP, MSSP, advisory, and AI-driven service offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable pricing systems that support commercial growth, operational efficiency, and future product expansion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Financial Alignment \u0026amp;amp; Margin Optimization:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Finance leadership to embed margin targets, cost structures, and profitability assumptions into all pricing frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate pricing performance against delivery cost, profitability, utilization, and contract structure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive opportunities to improve gross margin and commercial discipline across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate regional cost structures, labor models, and global delivery considerations into pricing frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply strong financial analysis skills to support strategic business decisions and long-term commercial scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Profitability Analysis \u0026amp;amp; Profitability Calculator Ownership Own the base client profitability calculator and underlying assumptions (revenue streams, direct labor, license/vendor pass-through, delivery allocations), ensuring it remains accurate, auditable, and scalable Maintain and continuously improve calculator logic, documentation, version control, and commercial assumptions as offerings evolve Build repeatable client profitability analyses across clients, cohorts, verticals, and service lines to identify margin expansion opportunities and commercial risks Partner with Solutions, Sales, CXM, and Finance to translate profitability insights into actionable recommendations Define governance and refresh cadence for cost drivers including labor rates, utilization assumptions, and vendor pricing changes Evolve profitability tooling from spreadsheet-based models into scalable reporting, dashboards, and automated workflows where possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GTM Finance \u0026amp;amp; Billing Special Projects Lead cross-functional commercial and operational projects that support GTM execution where ownership or bandwidth may be limited Partner with GTM leadership to improve quote-to-cash workflows, pricing governance, SKU structures, bundling logic, and discount guardrails Diagnose and resolve recurring billing and invoicing challenges impacting renewals, expansions, and client satisfaction Build scalable self-service tools and commercial resources for Sales and GTM teams Drive targeted system and process enhancements across CRM, CPQ, PSA, ERP, and billing platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze complex vendor agreements and model the financial impact of volume, timing, entitlement, and mid-term contract changes to identify margin risks, validate commercial assumptions, and support more profitable decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Enablement \u0026amp;amp; Deal Acceleration:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enable Sales and Solution Architects with intuitive pricing tools, calculators, and commercial guardrails Support complex deal structuring for enterprise, multi-location, and highly customized client environments Improve speed, accuracy, and consistency of the quoting process to accelerate revenue growth Support high-urgency and complex deal scenarios, including incident response, security events, and enterprise transformation initiatives Serve as a trusted advisor to leadership on pricing strategy, commercial risk, and profitability considerations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Tooling, Automation \u0026amp;amp; AI Enablement:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead development and evolution of pricing tools across CPQ, CRM, ERP, and finance systems Ensure alignment between pricing models and platforms such as Salesforce, ServiceNow, Dynamics, and related systems Drive automation initiatives to reduce manual effort and improve scalability of commercial operations Evaluate and leverage emerging AI tools and technologies that improve pricing intelligence, modeling efficiency, forecasting, and commercial decision-making Demonstrate adaptability and curiosity around evolving AI capabilities, automation platforms, and intelligent workflow solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Market \u0026amp;amp; Competitive Intelligence:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze market pricing trends across MSP, MSSP, SaaS, incident response, advisory, and vertical-specific services Benchmark Abacus offerings against competitors and industry pricing standards Provide leadership with insights on pricing strategy, positioning, monetization opportunities, and market competitiveness Stay informed on industry shifts, evolving commercial models, and emerging technology trends impacting managed services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Commercial Governance \u0026amp;amp; Standardization:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain pricing governance, standards, and approval frameworks across all business units Define discounting guardrails and exception management processes Ensure consistency in how solutions are priced, packaged, and sold globally Act as a central point of control for commercial integrity, pricing discipline, and operational scalability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong financial background with the ability to understand business operations, commercial drivers, and profitability dynamics at a deep level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable pricing models, calculators, and commercial frameworks within MSP, MSSP, SaaS, or professional services environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong preference for candidates with direct experience supporting managed services pricing structures and recurring revenue business models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve complex business and pricing challenges while balancing operational realities and financial objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude with the ability to work across systems, data, and automation platforms without needing to be deeply engineering-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building systems, processes, pricing structures, and scalable commercial frameworks from the ground up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel and financial modeling skills required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CPQ, CRM, PSA, ERP, and billing systems (Salesforce, ServiceNow, Dynamics, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem-solving, and execution skills with the ability to manage ambiguity and drive outcomes independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging or exploring AI-enabled tools and automation technologies within finance, pricing, operations, or GTM functions strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and cross-functional stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;From an accredited college or university in the related field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Finance, Business, Economics, or related field\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;5-7 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;pricing, financial analysis, commercial operations, revenue operations, or strategic finance\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table style=\u0026quot;width: 1.72764%; height: 105px;\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3655%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3655%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.211%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3655%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.3655%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.211%;\u0026quot; width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;","departments":[{"id":4065877003,"name":"Product Development","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7775506003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5782257003,"location":{"name":"Remote in US"},"metadata":null,"id":7775506003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"797","title":"Contracts Manager","company_name":"ABACUS","first_published":"2026-06-29T18:02:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Contracts Manager, you\u0026#39;ll drive end-to-end contract operations by drafting, negotiating, and managing customer, vendor, and partner agreements with precision, scalability, and legal compliance. You\u0026#39;ll collaborate cross-functionally to optimize workflows, centralize and prioritize work withing our Legal Operations group, lay the foundations for a CLM system, and enhance the efficiency of our Contract lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Administer Customer Contracts\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft and maintain templates for customer-facing agreements (including MSAs, Oder Forms, SOWs, and NDAs) with a focus on clarity, precision, and efficiency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update schedules and addenda to customer contracts, including Data Processing Agreements (DPAs), Business Associate Agreements (BAAs), and Service Level Agreements (SLAs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply responsive variations in terms and contract structure by region and business unit as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain contract terms parameters and clause libraries for consistency and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and negotiate redlines to customer agreements within established parameters, providing timely turnaround to customer counterparts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with Product and Service Delivery team leads to maintain accurately detailed descriptions of services referenced in customer agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Sales Operations team to streamline the workflow for customer contract extension and execution, optimizing to reduce friction and increase quality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the requirements gathering and design of \u0026amp;nbsp;a customer contract management system (CLM) to track contract status, key terms, and renewal dates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Manage Vendors \u0026amp;amp; Partner Contracts\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft and maintain agreement templates for various modes of engagement with partners, including channel, referral, and agent agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review, analyze and negotiate vendor/partner agreement terms in line with corporate standards and thresholds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Director of Procurement to ensure accurate and scalable vendor CLM systems and practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Centrally organize key terms of partnership agreements to provide accurate, referenceable information to internal partnership stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with various internal teams to ensure appropriate operationalization and tracking of partner agreement obligations and activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Maintain Contract Workflows and Provide Guidance\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with department leaders to establish efficient workflows and proper systems integration for commercial contract needs within the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine playbooks and standards to be applied to various agreement templates, ensuring alignment and consistency within the Legal Ops group\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with outside counsel for escalated matters, complex scenarios, statute interpretation, and affirmation of playbooks and parameters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance to the business on the effect and interpretation of operating provisions within various contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all contracts comply with applicable legal, regulatory, and corporate guidelines and are appropriately tailored to business risk thresholds.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with external brokers to facilitate insurance requests made in connection with the obligations in a relevant contract\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Triage and prioritize contract-based requests while coordinating work within the Legal Ops function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to automate repetitive tasks and optimize contract workflows using AI and legal tech tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Support Corporate Legal Operations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with registered agents for statutory representation of Company entities and take action when needed for service of process or jurisdictional filings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with outside counsel on the setup and registration of corporate entities, assisting with the preparation of filings, board resolutions, and other supportive documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the GRC team on matters related to the company’s industry certifications and compliance by providing bridge letters and confirmatory documents, and generating required notices by drafting communications or posting materials to customer portals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive firm-wide adherence to corporate governance structures for signatures and approvals on deviations from established contracting standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing high volumes of a wide variety of contracts in a fast-paced setting,\u0026amp;nbsp;independently drafting new/updated agreements, and applying sound judgement to ambiguous or novel scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of contract law and negotiation strategy with ability to turn a complex commercial concept into contractual language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with contract lifecycle management (CLM) software (e.g., Ironclad).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of service-level terms and provisions that are commonly leveraged in technology service provider agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to collaborate with technical colleagues to extract technical concepts and ensure they are appropriately translated to contract provisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to streamline processes,\u0026amp;nbsp;drive adoption of new tools \u0026amp;amp; processes, and collaborate across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, negotiation, and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail oriented, able to write and edit with precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with a focus on continuous improvement and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5+ years of experience in contract management in a B2B technology services organization (software or IT services preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;JD or paralegal certification a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work standard schedule of 8am-5pm CST\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced professionals who aim to deliver exceptional service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065863003,"name":"Business Operations","child_ids":[],"parent_id":4073703003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7811409003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5798577003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7811409003,"updated_at":"2026-07-24T11:50:49-04:00","requisition_id":"825","title":"Customer Experience Manager","company_name":"ABACUS","first_published":"2026-07-24T11:50:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform.\u0026amp;nbsp; Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including but not limited to the following as required)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VoC \u0026amp;nbsp;- challenges and market trends/concerns and other feedback, accurate documentation in internal Abacus systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all services consistently meet customer expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify customer needs to recommend and upsell Abacus services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous customer education: understanding the business, the growth, the health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit thorough understanding of the Abacus platform, products, service delivery model, partnerships and related services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function as customer and Abacus advocate to resolve issues related to (billing, support, portal, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document opportunities which may arise from operational challenges that customers face\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training to customers in the use of the Abacus customers portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work outside of scheduled hours when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the team to coordinate and prepare for customer events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the Abacus brand via various channels i.e. social media, events etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend new business pitches when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to assess and prioritize work in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform effectively under pressure and meet tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing, selling and developing customer accounts within the financial services and/or technology fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills and the ability to build lasting relationships with new and current customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), interpersonal, organizational, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidate to work cross-functionally with internal Abacus teams; including but not limited customer service, business development, engineering, products and project management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, very detail-oriented and organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive understanding of customer/server technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc…)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some technical proficiency in the following areas are required:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dual Factor Authentication technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange \u0026amp;amp; MS Office 365 suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft MDM/MAM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SSO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Varonis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KnowB4\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant CXM experience required; experience with advanced technology concepts and financial services is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical experience required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and positive mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, analytical and thorough is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Salesforce and Connectwise/ServiceNow, helpful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid (2-3 days in the office, meeting with customers in person)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065864003,"name":"Client Experience","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7798647003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5792518003,"location":{"name":"Remote in US"},"metadata":null,"id":7798647003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"814","title":"Cybersecurity Engineer","company_name":"ABACUS","first_published":"2026-07-14T12:59:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Job Summary: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a Cybersecurity Engineer, you will collaborate closely with Cybersecurity, Engineering, and Service teams to address escalated issues, manage\u0026amp;nbsp;SOC\u0026amp;nbsp;escalations, and support new security initiatives. We are looking for an Engineer with leadership presence,\u0026amp;nbsp;possessing\u0026amp;nbsp;strong technical and interpersonal skills, familiarity with industry-standard tools, the ability to work under pressure, and the ability to mentor junior members of the team.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;(including, but not limited to the following): \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;High interaction with the Security, Engineering and Service teams, responding to escalated issues in\u0026amp;nbsp;a timely\u0026amp;nbsp;fashion \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Respond and action alerts from our\u0026amp;nbsp;SOC\u0026amp;nbsp;escalations\u0026amp;nbsp;and\u0026amp;nbsp;security\u0026amp;nbsp;tooling\u0026amp;nbsp;to\u0026amp;nbsp;maintain\u0026amp;nbsp;health and security of our platform \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead\u0026amp;nbsp;Incident\u0026amp;nbsp;coordination between\u0026amp;nbsp;internal and external\u0026amp;nbsp;entities\u0026amp;nbsp;in alignment with regulatory requirements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Utilize interpersonal and technical skills to effectively communicate with management, peers, and clients \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain an awareness of security and control issues in emerging technologies \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to scope, implement and support new security projects/initiatives \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ownership and follow up of pending issues to resolution \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Skills:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with industry standard tools and applications (such as Palo Alto,\u0026amp;nbsp;Cisco Meraki,\u0026amp;nbsp;SonicWall,\u0026amp;nbsp;Fortigate,\u0026amp;nbsp;SentinelOne,\u0026amp;nbsp;ThreatLocker, MS\u0026amp;nbsp;Defender,\u0026amp;nbsp;G-Suite,\u0026amp;nbsp;Content Filtering,\u0026amp;nbsp;Protective\u0026amp;nbsp;DNS) \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Heavy experience with\u0026amp;nbsp;the\u0026amp;nbsp;Incident Response lifecycle\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with Microsoft (Office365 \u0026amp;amp; Azure) and Citrix (Virtual\u0026amp;nbsp;Apps\u0026amp;nbsp;\u0026amp;amp;\u0026amp;nbsp;Desktops) technologies \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity\u0026amp;nbsp;with\u0026amp;nbsp;open-source\u0026amp;nbsp;intelligence gathering\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Scripting\u0026amp;nbsp;ability\u0026amp;nbsp;and experience\u0026amp;nbsp;working with API endpoints such as MS\u0026amp;nbsp;Graph.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to navigate and\u0026amp;nbsp;utilize\u0026amp;nbsp;a ticketing system (such as ConnectWise or Service Now) \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with change management and security remediation processes \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with security documentation, technical and policy writing \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to deliver technical/security information or concepts in a user-friendly format \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Takes ownership and excels in both independent and team project work  \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to work under pressure and with short deadlines  \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Occasional on call nights, weekend and emergency on call is required within this role.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Minimum\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;years’\u0026amp;nbsp;experience in a system engineering or technical security role \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A\u0026amp;nbsp;Bachelor’s Degree\u0026amp;nbsp;in\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;MIS, Computer\u0026amp;nbsp;Science\u0026amp;nbsp;or similar focus \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Microsoft Certified (MCSE) or equivalent certification a plus \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Microsoft Cloud Security\u0026amp;nbsp;certifications\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Security Certificate such as; CompTIA\u0026amp;nbsp;CySA,  Security+ and Network+ CISA,\u0026amp;nbsp;ISC-2 CC) \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Benefits of Working for Abacus\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exposure to diverse array of technologies\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Competitive compensation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Opportunities to further technical education\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7790878003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5788747003,"location":{"name":"Remote in US"},"metadata":null,"id":7790878003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"811","title":"Director, Partnerships \u0026 Channel Sales, US","company_name":"ABACUS","first_published":"2026-06-30T19:48:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;table style=\u0026quot;height: 1742.94px;\u0026quot; width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 47.5938px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;166\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;214\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Director, Partnerships \u0026amp;amp; Channel Sales, US\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;139\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Category\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;200\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Director\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 47.5938px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;166\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;214\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Managing Director, Global Partnerships\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;139\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Type\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;200\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Full-Time\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 47.5938px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;166\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;214\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;139\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;200\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 47.5938px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 100.781px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;height: 100.781px;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;The Director, Partnerships \u0026amp;amp; Channel Sales, US is responsible for building, scaling, and leading the organization’s US partnerships and channel ecosystem. This individual will develop high-impact alliances, drive indirect revenue growth, and expand market reach through strategic partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role plays a critical part in shaping the company’s go-to-market strategy by identifying, onboarding, and enabling partners who accelerate growth and deliver customer value.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 47.5938px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;height: 47.5938px;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 1404.19px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;height: 1404.19px;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develops and executes a comprehensive partnerships and channel sales strategy aligned with company growth objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies, recruits, and onboards strategic partners, including resellers, distributors, technology partners, and system integrators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds and manages a high-performing partner ecosystem that drives measurable revenue impact through operational rigor and nurturing partner relationships to maximize partnership potential \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishes and optimizes partner programs, including incentives, enablement resources, and performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates cross-functionally with Sales, Marketing, Product, and Client Experience teams to ensure partner alignment and success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiates and structures partnership agreements to maximize mutual value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increases top of funnel opportunities to support organizational Sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks, analyzes, and reports on partner performance, pipeline, and revenue contribution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champions data integrity across our GTM platforms (Salesforce, Gong, Monday.com)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads, mentors, and develops a partnerships and channel sales team (if applicable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represents the organization at industry events, conferences, and partner engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work EST or CST business hours\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-10+ years of experience in partnerships, channel sales, business development, or related fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing partnerships and channel sales within CRM system (Salesforce preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in building and scaling partner ecosystems and driving indirect revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of channel sales models, including reseller, referral, OEM, and alliance partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, technology, or other high-growth environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional relationship-building, negotiation, and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic mindset with strong analytical and problem-solving capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively at both strategic and tactical levels in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience leading and developing high-performing teams is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience within Financial Services or Healthcare industry is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience implementing a partner tiering framework is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth in channel-sourced and influenced revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expansion and quality of the active partner network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systematic, analytical approach to partner development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner pipeline generation and conversion rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech savvy, able to adapt to emerging technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner engagement, enablement, and retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-productivity for newly onboarded partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;From an accredited college or university in the related field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s Degree\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;5-10 years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Experience in partnerships, channel sales, business development, or related fields\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Licenses and Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Association\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4057303003,"name":"Strategic Partnerships","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7751341003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771933003,"location":{"name":"Remote in US"},"metadata":null,"id":7751341003,"updated_at":"2026-07-22T13:04:47-04:00","requisition_id":"780","title":"EMR Business Analyst","company_name":"ABACUS","first_published":"2026-05-28T12:48:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our EMR Business Analyst, you\u0026#39;ll work collaboratively with a cohort of clients to support, configure, and optimize their eClinicalWorks environments. We are looking for a strong communicator who can leverage their experience with eClinicalWorks to provide best in class advisory services to our Healthcare clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ANALYSIS\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and coordinate improvement to optimize practice performance metrics and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate assessment reports including findings, detailed recommendations, and rationale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather requirements from project sponsors and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in client discovery and sales calls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;ACCOUNT MANAGEMENT\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist clients to plan and manage tasks to support implementations, integrations, optimizations, data migrations and upgrades.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct recurring calls to discuss status of tickets and projects. Keep clients informed of new enhancements and settings that will improve their workflows for better patient experience and provide routine updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track tasks and maintain project materials and client goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with necessary vendors and assist with keeping vendor tasks on track.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;SUPPORT\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation to our internal team for issue resolution. Performs monthly maintenance, SRA requirements, and provide proactive care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide remote and onsite issue resolution support for practices who are implementing, optimizing, or upgrading EHR/EPM systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist and consult with coordinating practice requests for system modifications, routine updates, Integrated services, and enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise an issue knowledge base that documents specific issues and workflows related to the application.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;TRAINING\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee, develop, and continuously update training materials for various training sessions (Orientation, Internal Workflows, Practice Workflows, Role Based Workflows, Helpful Hints)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct classroom style training for users as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one training sessions with users as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Administration \u0026amp;amp; Customization (Super user/Admin).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain knowledge of our standard configurations and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;REPORTING\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to train \u0026amp;amp; assist users with running canned basic clinical and financial reports, as well as basic custom reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect practice workflows and eClinicalWorks setup with reporting issues and the ability to identify and address areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to customize and configure eClinicalWorks to support practice, pay, or reporting requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare Technology Specific Skills: Ability to evaluate and analyze eClinicalWorks build, features, and functionality for problem resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to document clinic processes, work-flow design improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare best practices related to patient flow, staffing roles, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare data concepts \u0026amp;amp; measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the medical billing process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a team player and enjoy a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead a team or engineers as well as work independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and effectively prioritize client requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meticulous and detail oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership of assigned issues and effective, timely completion of tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4118939003,"name":"Professional Services-Healthcare","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7742928003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5769540003,"location":{"name":"Remote in US"},"metadata":null,"id":7742928003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"769","title":"Engineer, Professional Services","company_name":"ABACUS","first_published":"2026-05-21T15:36:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate that will\u0026amp;nbsp;develop and deploy\u0026amp;nbsp;client centered\u0026amp;nbsp;solutions and enhance our\u0026amp;nbsp;service catalog\u0026amp;nbsp;for clients based in the financial services\u0026amp;nbsp;\u0026amp;amp; healthcare\u0026amp;nbsp;industries. With a keen\u0026amp;nbsp;interest\u0026amp;nbsp;in\u0026amp;nbsp;industry\u0026amp;nbsp;standards,\u0026amp;nbsp;best practices\u0026amp;nbsp;and emerging\u0026amp;nbsp;trends,\u0026amp;nbsp;the candidate will provide\u0026amp;nbsp;and\u0026amp;nbsp;deliver\u0026amp;nbsp;solutions that are tailored to our clients’ needs\u0026amp;nbsp;while also being\u0026amp;nbsp;robust, repeatable, and embraced throughout\u0026amp;nbsp;the organization.  \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including, but not limited to the following): \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling complex technical project tasks, project issues and initial troubleshooting for clients.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A client facing role with occasional in person visits to client sites.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration and troubleshooting of servers and networks.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration and migration of Cloud Services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Management of small and medium sized projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical advice on planning and scoping calls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help achieve department goals by hitting personal KPI targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Some international travel and on-call requirement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Some evening shifts, Working from Home.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Documentation of internal processes and guides\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical implementation and troubleshooting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;History troubleshooting and/or installing IT infrastructure at a senior level\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration of Windows Servers\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configuration of AI and DLP preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Networking – configure firewalls, managed switches, TCP/IP and protocols\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong technical skills with public cloud technologies, Azure specifically\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3 years’ experience in a system engineering role \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Certifications preferred (AI,\u0026amp;nbsp;Azure Expert, MCSE, VCP, CCP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;MSP experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Must be able to work EST hours\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that challenge, support and mentor each other\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies \u0026amp;amp; opportunities to further technical education through online courses and certificate reimbursement \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation \u0026amp;amp; robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4118939003,"name":"Professional Services-Healthcare","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7766000003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5778254003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7766000003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"788","title":"Office and Facilities Manager","company_name":"ABACUS","first_published":"2026-06-08T11:50:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;About the Role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We’re looking for a proactive and people-focused Office \u0026amp;amp; Facilities Manager, based\u0026amp;nbsp;on-site\u0026amp;nbsp;in our London office\u0026amp;nbsp;full-time, who’s passionate about creating an exceptional\u0026amp;nbsp;and scalable\u0026amp;nbsp;workplace experience. While London will be your primary base, you will also have oversight\u0026amp;nbsp;of the\u0026amp;nbsp;Edinburgh office,\u0026amp;nbsp;and involvement\u0026amp;nbsp;with\u0026amp;nbsp;our Kent office. The role requires regular travel to all three sites.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is a broad and\u0026amp;nbsp;evolving role\u0026amp;nbsp;that blends facilities management, office operations, event planning, and employee experience across multiple locations.\u0026amp;nbsp;The role will flex between operational delivery and project-based work depending on office utilisation and business needs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Current\u0026amp;nbsp;Context\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Our London office is operating below typical capacity while we complete recovery and improvement works following a recent disruption. \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our goal is to have this person join us by the end of August or early September\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;As this presents an opportunity for the successful candidate to play a key role in shaping, optimising, and preparing our workplace for future growth and increased occupancy. The nature of this role will vary depending on office utilisation. There will be periods of high activity, alongside quieter periods where the focus may shift to projects, improvements, and longer-term initiatives. We are looking for someone who enjoys this balance and is comfortable working both reactively and proactively.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Office Operations: Lead the day-to-day operations of our London office (main base), ensuring a professional, welcoming, and efficient environment. Extend this leadership to the Edinburgh office, maintaining consistent standards across all sites.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Front-of-House Duties: Be the first point of contact for staff and visitors in London. Oversee similar functions in Edinburgh through regular on-site presence and coordination.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Facilities Management: Manage relationships with vendors, contractors, and building management across\u0026amp;nbsp;designated\u0026amp;nbsp;offices. Ensure service contracts are\u0026amp;nbsp;upheld\u0026amp;nbsp;and spaces are maintained to a high standard.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Workplace\u0026amp;nbsp;Experience, Improvements and Projects:\u0026amp;nbsp;Lead office improvement and optimisation initiatives, particularly in preparation for increased office\u0026amp;nbsp;usage, standardise processes across sites\u0026amp;nbsp;and\u0026amp;nbsp;identify opportunities for\u0026amp;nbsp;improvement.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Event \u0026amp;amp; Meeting Support: Coordinate logistics for meetings, training sessions, and internal events across sites, including setup and catering needs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Office Supplies \u0026amp;amp; Equipment: Oversee stock and budgets for office supplies, ensuring consistency across communal areas\u0026amp;nbsp;across\u0026amp;nbsp;locations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Onboarding \u0026amp;amp; Offboarding: Manage office access and building pass administration for all UK offices in collaboration with local support where applicable.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Health \u0026amp;amp; Safety: Serve as\u0026amp;nbsp;team lead\u0026amp;nbsp;for health and safety across all locations, ensuring compliance and best practice.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Holiday \u0026amp;amp; Absence Cover: Provide in-person support to Kent and Edinburgh offices as needed during periods of leave or absence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;HR \u0026amp;amp; SLT Support: Support HR and the Senior Leadership Team with administrative tasks, travel bookings, and occasional ad hoc projects.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What We’re Looking For\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience in a similar multi-site office or facilities management role, ideally with London as a central base.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability and willingness to travel regularly between London, Kent, and Edinburgh.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;A\u0026amp;nbsp;self-starter, someone\u0026amp;nbsp;who\u0026amp;nbsp;actions what needs to be done\u0026amp;nbsp;and\u0026amp;nbsp;takes ownership of the space.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent written and verbal communication skills, ensuring clear and timely communication on office and facilities matters\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Highly organised with the ability to manage multiple priorities independently.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A hands-on, can-do attitude\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent problem-solving skills and initiative to address challenges proactively.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong interpersonal skills and the ability to build relationships across all levels.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bonus Points (Desirable but Not Essential)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience organising corporate events or team socials.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with health and safety compliance within a multi-office environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Join Us?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We’re a growing company, and this role offers\u0026amp;nbsp;strong\u0026amp;nbsp;opportunities for growth and development for the right candidate.\u0026amp;nbsp;We believe an office is more than just a place to work—it’s where culture, collaboration, and community thrive. If you’re passionate about making spaces work for people and want to be a central part of a growing, values-led organisation, we’d love to hear from you.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4013273003,"name":"People Services","child_ids":[],"parent_id":4073703003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7805616003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5795819003,"location":{"name":"Kent, England, United Kingdom"},"metadata":null,"id":7805616003,"updated_at":"2026-07-21T03:41:04-04:00","requisition_id":"819","title":"Opportunity Manager","company_name":"ABACUS","first_published":"2026-07-21T03:41:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Opportunity Manager, you’ll be a vital part of our Professional Services Team, reporting to the Manager of Professional Services; working directly with clients and the client experience and sales team, to manage a pipeline of new professional opportunities and craft tailored technical solutions. In collaboration with the Client Experience and Project Management Teams, you’ll consult with both new and existing financial services and healthcare clients, guiding them through technical engagements that support their business needs. You’ll bring a problem-solving mindset and strong organizational skills. Meeting deadlines is crucial, as is fostering relationships internally and with clients to encourage future projects and maintain a steady revenue stream from opportunities. You’ll be evaluated on proposal submissions, client satisfaction, and the conversion rate of new opportunities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Services Lifecycle Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Oversee new professional services opportunities from initial proposal through to sign-off. Oversee the delivery of some smaller work if required, such as consultancy engagements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Client Request Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Respond to client and the Client Experience\u0026amp;nbsp;teams\u0026amp;nbsp;requests for project work and proactively manage a steady workflow for the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with Subject Matter Experts (SME’s) to ensure technical solutions are effectively designed and see them through to sign off.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proposal Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Prepare comprehensive project proposals detailing objectives, approach, scope and deliverables for client review.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain work pipeline to meet monthly revenue targets and contribute to financial goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resource Allocation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ensure projects are efficiently distributed among Project Managers to balance team productivity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Project Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Continuously develop the professional services portfolio, improving and expanding client offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Example Offerings You’ll Propose:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure migrations and Office 365 email migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrating file/document platforms to the cloud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entra ID Active Directory migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generative AI Deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New office setup and network installations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New offices and office relocations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical audits and consultancy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Demonstrated experience in creating and executing technical solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Planning:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Skilled in project planning.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Third-Party Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Strong ability to manage external partners and oversee delegated work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Interaction:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Competent in creating proposals and discussing with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Competent in information gathering and data analysis with experience providing internal reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, results-driven individual with a commitment to continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong communication skills and attention to detail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must excel at building relationships and producing quality documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background and experience in solution design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong client facing experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems Administration, Project Management, Account Management, or Engineering background preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Manager certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you can Expect:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4079344003,"name":"Professional Services-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4054974003,"name":"Kent","location":"Kent, England, United Kingdom","child_ids":[],"parent_id":null},{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7751021003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771822003,"location":{"name":"Remote in US"},"metadata":null,"id":7751021003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"778","title":"Opportunity Manager","company_name":"ABACUS","first_published":"2026-05-28T10:18:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Opportunity Manager, you’ll be a vital part of our Professional Services Team, reporting to the\u0026amp;nbsp;Manager of Professional Services; working directly with clients and the client experience team,\u0026amp;nbsp;to manage\u0026amp;nbsp;a pipeline of new professional opportunities and craft tailored technical solutions. In collaboration with the\u0026amp;nbsp;Client Experience and\u0026amp;nbsp;Project Management Teams, you’ll consult with both new and existing financial services\u0026amp;nbsp;and healthcare\u0026amp;nbsp;clients, guiding them through technical engagements that support their business needs. You’ll bring a problem-solving mindset and strong organizational skills. Meeting deadlines is crucial, as is fostering relationships internally and with clients to encourage future projects and maintain a steady revenue stream from opportunities. You’ll be evaluated on proposal submissions, client satisfaction, and the conversion rate of new opportunities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Services Lifecycle Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Oversee new professional services opportunities from initial proposal through to sign-off. Oversee the delivery of some smaller work if required, such as consultancy engagements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Client Request Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Respond to client and the Client Experience\u0026amp;nbsp;teams\u0026amp;nbsp;requests for project work and proactively manage a steady workflow for the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with Subject Matter Experts (SME’s) to ensure technical solutions are effectively designed and see them through to sign off.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proposal Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Prepare comprehensive project proposals detailing objectives, approach, scope and deliverables for client review.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain work pipeline to meet monthly revenue targets and contribute to financial goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resource Allocation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ensure projects are efficiently distributed among Project Managers to balance team productivity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Project Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Continuously develop the professional services portfolio, improving and expanding client offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Example Offerings You’ll Propose:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure migrations and Office 365 email migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Migrating file/document platforms to the cloud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entra ID Active Directory migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generative AI Deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;New office setup and network installations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;New offices and office relocations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical audits and consultancy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Demonstrated experience in creating and executing technical solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Planning:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Skilled in project planning.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Third-Party Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Strong ability to manage external partners and oversee delegated work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Interaction:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Competent in creating proposals and discussing with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Competent in information gathering and data analysis with experience providing internal reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive, results-driven individual with a commitment to continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong communication skills and attention to detail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must excel at building relationships and producing quality documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background and experience in solution design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong client facing experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CSE, Project Management, CXM, or Engineering background preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PRINCE2 certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work EST hours\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as wellness\u0026amp;nbsp;program\u0026amp;nbsp;and fun events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4118939003,"name":"Professional Services-Healthcare","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7751189003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771881003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":7751189003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"779","title":"Opportunity Manager","company_name":"ABACUS","first_published":"2026-05-28T10:47:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Opportunity Manager, you’ll be a vital part of our Professional Services Team, reporting to the Manager of Professional Services; working directly with clients and the client experience and sales team, to manage a pipeline of new professional opportunities and craft tailored technical solutions. In collaboration with the Client Experience and Project Management Teams, you’ll consult with both new and existing financial services and healthcare clients, guiding them through technical engagements that support their business needs. You’ll bring a problem-solving mindset and strong organizational skills. Meeting deadlines is crucial, as is fostering relationships internally and with clients to encourage future projects and maintain a steady revenue stream from opportunities. You’ll be evaluated on proposal submissions, client satisfaction, and the conversion rate of new opportunities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Services Lifecycle Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Oversee new professional services opportunities from initial proposal through to sign-off. Oversee the delivery of some smaller work if required, such as consultancy engagements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Client Request Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Respond to client and the Client Experience\u0026amp;nbsp;teams\u0026amp;nbsp;requests for project work and proactively manage a steady workflow for the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with Subject Matter Experts (SME’s) to ensure technical solutions are effectively designed and see them through to sign off.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proposal Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Prepare comprehensive project proposals detailing objectives, approach, scope and deliverables for client review.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain work pipeline to meet monthly revenue targets and contribute to financial goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resource Allocation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ensure projects are efficiently distributed among Project Managers to balance team productivity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Project Development:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Continuously develop the professional services portfolio, improving and expanding client offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Example Offerings You’ll Propose:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure migrations and Office 365 email migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrating file/document platforms to the cloud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entra ID Active Directory migrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generative AI Deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New office setup and network installations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New offices and office relocations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical audits and consultancy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Solution Design \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Demonstrated experience in creating and executing technical solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Planning:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Skilled in project planning.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Third-Party Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Strong ability to manage external partners and oversee delegated work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Interaction:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Competent in creating proposals and discussing with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Competent in information gathering and data analysis with experience providing internal reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, results-driven individual with a commitment to continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong communication skills and attention to detail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must excel at building relationships and producing quality documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background and experience in solution design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong client facing experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems Administration, Project Management, Account Management, or Engineering background preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Manager certification a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as wellness\u0026amp;nbsp;program\u0026amp;nbsp;and fun events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;145-160k\u0026lt;/p\u0026gt;","departments":[{"id":4079344003,"name":"Professional Services-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7790738003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5788671003,"location":{"name":"Atlanta, Georgia, United States; Frisco, Texas, United States; Remote in US"},"metadata":null,"id":7790738003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"810","title":"Payroll, Benefits, \u0026 Retirement Plans Specialist","company_name":"ABACUS","first_published":"2026-06-30T17:30:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Manager, HR Operations, the Payroll, Benefits \u0026amp;amp; Retirement Plans Specialist serves as the subject matter expert responsible for end-to-end payroll processing, benefits administration, and retirement plan management for Abacus Group’s US operations. This critical role ensures accuracy, compliance, and timely delivery of all payroll and benefits functions for approximately 800-900 US employees across multiple states.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires deep technical expertise in multi-state payroll processing within Workday, comprehensive knowledge of federal and state tax regulations, and proven ability to manage complex benefits and 401(k) administration. The successful candidate will serve as the primary point of contact for payroll vendors, act as the Workday payroll power user, and ensure full compliance with FLSA, tax law, SOC 2 audit requirements, and DOL regulations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role has been created in response to critical operational needs, system configuration challenges during Workday implementation, and gaps in benefits and retirement plan administration. The ideal candidate will bring immediate expertise to stabilize operations, implement robust compliance controls, and support the Senior Manager, HR Operations in establishing best-in-class payroll and benefits delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Frisco, TX or Alpharetta, GA office on a hybrid basis. If applying from a location outside of these metro areas, remote accomodation may be provided.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;RESPONSIBILITIES (Including, but not limited to):\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Payroll Processing \u0026amp;amp; Compliance (60%)\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end payroll processing in Workday for 800-900 US employees across multiple states\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with federal, state, and local tax regulations including wage-hour laws, garnishments, and multi-state requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and maintain Workday payroll rules, deductions, and earnings codes with precision and accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process off-cycle payrolls including bonuses, commissions, severance payments, and corrections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconcile payroll accounts and resolve discrepancies proactively to prevent errors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage payroll tax filings and year-end W-2 processing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary point of contact for payroll vendor, managing relationships and escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve payroll errors before they impact employees, acting as compliance safety net\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support SOC 2 and DOL audit requirements related to payroll controls and documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Benefits Administration (25%)\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer health, dental, vision, life, and disability insurance plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support open enrollment and new hire benefits onboarding processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage benefits vendor relationships and resolve escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate benefits deductions and reconciliations in Workday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support leave of absence administration including STD, LTD, and FMLA coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain compliance with ACA reporting and other benefits regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Retirement Plan Administration (15%)\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer 401(k) plan including eligibility, enrollments, and contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate annual compliance testing including ADP, ACP, and Top-Heavy testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage 401(k) vendor relationship with Fidelity or other provider\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process loan and distribution requests in compliance with plan documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support plan audits and Form 5500 filing preparation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate 401(k) deductions and employer contributions in payroll system\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;System Administration \u0026amp;amp; Process Improvement\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as Workday payroll power user, troubleshooting system errors and optimizing workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and maintain Workday payroll rules, deductions, and system parameters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve payroll accuracy, efficiency, and compliance controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain payroll and benefits procedures documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train HR Operations team members on payroll and benefits processes as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and analyze payroll reports and metrics for leadership review\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SKILLS:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Technical Expertise - Payroll\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multi-state payroll processing, tax regulations, and wage-hour compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of FLSA, tax withholding, garnishments, and payroll compliance requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Workday Payroll proficiency including configuration, troubleshooting, and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to identify and prevent payroll before they occur\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of payroll accounting, reconciliation, and financial controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payroll vendor management and service delivery expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Technical Expertise - Benefits \u0026amp;amp; Retirement\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of benefits administration including health, dental, vision, life, and disability plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of 401(k) plan administration, compliance testing (ADP, ACP, Top-Heavy), and DOL requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ACA reporting, COBRA administration, and benefits compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of leave of absence administration including FMLA, STD, and LTD coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage benefits and 401(k) vendor relationships effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of benefits enrollment systems and open enrollment processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Compliance \u0026amp;amp; Risk Management\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong compliance orientation with deep understanding of SOC 2, DOL audit requirements, and IRS regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify compliance risks and implement preventive controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with audit preparation, documentation, and response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of internal controls and segregation of duties principles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to catching errors before they impact employees or create compliance violations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;System \u0026amp;amp; Technical Skills\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel skills including VLOOKUP, pivot tables, and complex formulas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong HRIS proficiency with ability to configure systems and troubleshoot issues independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to generate, analyze, and interpret payroll and benefits reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payroll integrations, data feeds, and system interfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable learning new systems and adapting to technology changes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Problem-Solving \u0026amp;amp; Analytical Skills\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical capabilities with attention to detail and accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independent problem-solver who can troubleshoot complex issues without extensive guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify root causes of errors and implement sustainable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process improvement mindset with ability to streamline workflows and increase efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills to evaluate situations and make sound decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Communication \u0026amp;amp; Collaboration\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with ability to explain complex payroll and benefits concepts clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation with ability to respond professionally to employee inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative approach with ability to work effectively with HR Operations team, finance, and external vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to escalate issues appropriately and keep stakeholders informed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional demeanor with strong discretion handling confidential payroll and benefits information\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Work Style \u0026amp;amp; Attributes\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extreme attention to detail with zero tolerance for errors in payroll processing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills with ability to manage multiple deadlines and priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-directed and able to work independently with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm under pressure with ability to handle time-sensitive payroll processing deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to identifying and resolving issues before they escalate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic with commitment to accuracy and timeliness\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;ATTRIBUTES THAT WILL DRIVE SUCCESS:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;COMPLIANCE EXPERT\u0026lt;/strong\u0026gt; who understands tax law, wage-hour regulations, and audit requirements inherently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WORKDAY POWER USER\u0026lt;/strong\u0026gt; who can configure systems, troubleshoot errors, and optimize workflows independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;INDEPENDENT OPERATOR\u0026lt;/strong\u0026gt; who catches errors before they happen and solves problems without extensive guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DETAIL-OBSESSED\u0026lt;/strong\u0026gt; with zero tolerance for payroll errors and commitment to accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CRISIS STABILIZER\u0026lt;/strong\u0026gt; who can step into urgent situations and fix problems immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CERTIFIED PROFESSIONAL\u0026lt;/strong\u0026gt; with CPP/FPC credentials demonstrating mastery of payroll compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RISK MITIGATOR\u0026lt;/strong\u0026gt; who serves as compliance safety net for SOC 2 audits and DOL requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PROCESS IMPROVER\u0026lt;/strong\u0026gt; who identifies opportunities to increase efficiency and strengthen controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BENEFITS ADMINISTRATOR\u0026lt;/strong\u0026gt; who can manage vendor relationships and handle 401(k) compliance testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;TEAM PLAYER\u0026lt;/strong\u0026gt; who supports Senior Manager HR Operations in building excellent service delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;QUALIFICATIONS AND EXPERIENCE:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Education\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;From an accredited college or university in the related field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bachelors Degree\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Bachelors degree in Business, Accounting, Human Resources, or related field\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;High School Diploma\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;High school diploma or equivalent with relevant payroll experience\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required (minimum)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Experience\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;5+ Years\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Multi-state payroll processing experience\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2+ Years\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Workday Payroll experience required (hands-on configuration and processing)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Benefits administration including health, dental, vision, life, and disability plans\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;401(k) plan administration including compliance testing and vendor management\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Post-merger payroll integration or complex payroll system implementations\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;SOC 2 or external audit support experience\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Professional services, healthcare, or PE-backed environment\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Licenses and Certifications\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Association\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CPP or FPC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CEBS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Certified Employee Benefits Specialist or similar benefits certification\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;140\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Workday Certification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;371\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Workday Payroll certification or comparable advanced Workday training\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;113\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4013273003,"name":"People Services","child_ids":[],"parent_id":4073703003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null},{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7812772003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799240003,"location":{"name":"Western US Territory"},"metadata":null,"id":7812772003,"updated_at":"2026-07-27T16:12:45-04:00","requisition_id":"828","title":"Professional Services Engineer","company_name":"ABACUS","first_published":"2026-07-22T20:37:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services \u0026amp;amp; healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.  \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt; (including, but not limited to the following): \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling complex technical project tasks, project issues and initial troubleshooting for clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A client facing role with occasional in person visits to client sites.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and troubleshooting of servers and networks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration and migration of Cloud Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of small and medium sized projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical advice on planning and scoping calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help achieve department goals by hitting personal KPI targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some international travel and on-call requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some evening shifts, Working from Home.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation of internal processes and guides\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical implementation and troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History troubleshooting and/or installing IT infrastructure at a senior level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of Windows Servers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration \u0026amp;amp; deployment of Microsoft products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration of AI and DLP preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking – configure firewalls, managed switches, TCP/IP and protocols\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills with public cloud technologies, Azure specifically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3 years’ experience in a system engineering role \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel onsite to our client office or regionally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt; \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that challenge, support and mentor each other\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies \u0026amp;amp; opportunities to further technical education through online courses and certificate reimbursement \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation \u0026amp;amp; robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089658003,"name":"Professional Services Engineering-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7731438003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5763973003,"location":{"name":"Remote in US"},"metadata":null,"id":7731438003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"762","title":"Project Manager, Incident Response","company_name":"ABACUS","first_published":"2026-05-11T17:46:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments.As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment’s notice mapping into your team\u0026#39;s on-call rotation. This position will report directly to our Director of Incident Response PMO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Project Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinates multiple, external technical projects from inception to completion:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follows established core processes, project templates, and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes a lead in Professional Services stand-ups \u0026amp;amp; meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands SOW requirements and converts them into realistic, executable project plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages the project resources to effectively execute on-time deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks and manages the project budget from the outset through successful completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracks and oversees T\u0026amp;amp;M project scope and related time entries, confirming their validity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employs creative measures to keep project scope contained\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures QA standards are being met before project delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outlines goals, strategy, and execution with Entara’s engineers:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assists in the initial triage and establishment of access for project kick-off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives team’s development of project proposals and scope documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages conflict management techniques to address disagreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitors and summarizes progress of project(s) to stakeholders:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entara Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Contacts and IR Partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads the creation of PowerPoint presentations and project reports as required for large projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participates in incident response on-call rotation for incoming IR projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Identifies and understands when it is necessary to escalate issues to higher-level resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Addresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts post-mortems to outline lessons learned and improve internal processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Problem Solving\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Becomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perseveres in making sound judgment calls when lacking one or more desired resources or data points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages and employs an understanding of intermediate to advanced systems configuration, management, and maintenance in areas including the following \u0026lt;em\u0026gt;(this is a sample but not exhaustive listing of work areas and project tasks assigned to our IR-focused engineers\u0026lt;/em\u0026gt;):\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, 0365, Azure etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization technologies: VMware and Microsoft Hyper V\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Restore and reimage virtual servers from images and various backup solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restore and rebuild ESX and Hyper-V hosts, domain controller, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mount ISOs to virtual systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upload virtual templates to any hypervisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Out of Band access to Physical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage console access such as ILO and iDrac to establish remote connection to offline physical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup and disaster recovery solutions for both desktops and servers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access solutions: VPN, Remote Desktop, Citrix, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security-enhancing solutions for systems and applications (including MFA and endpoint protection).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Metrics Measuring Success\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains billable utilization targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures all mandatory reports are generated and updated daily\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meets or exceeds deadlines for all assigned projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps projects profitable while not skimping on quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages cost variance and schedule variance formulas to measure project success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to the team’s attainment of high customer satisfaction scores on project delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Records complete change details, time worked entries, and work notes in ServiceNow in real-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for process improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Following Process\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follows Entara’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follows Entara’s Change Management Process to perform approved changes in client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an approach to working hours that is more adaptable than the traditional \u0026quot;9-to-5\u0026quot;. As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces \u0026lt;u\u0026gt;do not\u0026lt;/u\u0026gt; meet these standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Personality Traits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Mythical Character\u0026lt;/strong\u0026gt;. You aren’t alarmed when someone expects you to be a hero; in fact, you pride yourself on frequently delivering big just when all hope seems lost. Your persistence is notable, and you are a determined soul who insists on turning “We can’t” into “We can” If you meet a roadblock, you’ll try to scale it, dodge it, or blast through it before ever admitting defeat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Devil is in the Details. \u0026lt;/strong\u0026gt;You have an angelic ability to sort through chaos and make order. Your eye and attention for details helps you uncover hidden gems, while your thorough documentation and status updates capture and convey every facet of each stone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Corporate Usain Bolt\u0026lt;/strong\u0026gt;. You’re capable of moving rapidly from task to task without getting rattled. Your desk is clear, your email inbox is empty, your kitchen counters aren’t cluttered, and you never spend 15 minutes tearing around the house in a desperate hunt for your car keys or train pass. You are a lean, mean, well-oiled machine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Combo Meal\u0026lt;/strong\u0026gt;. Your style is winningly ambidextrous. While you are known to be a loyal teammate and never falter on your commitment to seeing others thrive, you are not a push-over. You will fight back and advocate for the best marriage of client desires and superb delivery-pushing us along the path towards perfection. If Samwise Gamgee and Monica Geller had a child, it would be you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emotionally Mature.\u0026lt;/strong\u0026gt; Through your years of experience, you’ve learned that occasional hiccups are inevitable and now know enough to just keep moving towards the end goal. You’re calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Entara, an Abacus Group Company:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced professionals that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4123696003,"name":"Incident Response","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7735304003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5766516003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":7735304003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"763","title":"Project Manager, Professional Services ","company_name":"ABACUS","first_published":"2026-05-15T17:48:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Abacus is a fast-growing technology company focused on providing Hedge Funds, Private Equity firms \u0026amp;amp; Healthcare clients with cloud-based IT solutions. We are looking for an independent, motivated, and enthusiastic Project Manager.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a self-starter with a strong sense of ownership and strong interpersonal skills, as well as an excellent understanding of project management approaches, we\u0026#39;d love to consider you for this opportunity. This position reports to the\u0026amp;nbsp;Manager of Professional Services\u0026amp;nbsp;and interacts with global business, management, and technical teams to develop consolidated project plans, status reports, and metrics, spanning all project areas.  \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;: (including but not limited to the following) \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a full understanding of customer requirements, identifying project deliverables and outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with clients from project initiation to completion, which encompasses the planning, organizing, and management of resources to bring about the successful completion of specific project goals and objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and monitor schedules to ensure that projects are completed within established deadlines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of project plans, including project timelines, budgets, and resource requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying project risks, mitigation strategies and communicating status and risk issues to stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead status meetings, tracks and maintains detailed issues and risks lists, and prepares appropriate project meeting minutes and status reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet regularly with related service providers to ensure that integration issues are identified and resolved.   \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interfaces with all levels of business and technical management staff, as well as project teams to facilitate problem resolution and the resolution of competing priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors team progress to ensure that project objectives are met.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you need to do to be effective in this role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate experience in a project delivery environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Presentation skills; able to collate and summarize meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An interest in Technology and/or business operational improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-motivated individual, able to work independently and part of a larger team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible for evening and weekend work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Essential Skills and Experience Required:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have 3-5\u0026amp;nbsp;years of experience in executing small to mid-sized technology projects focused on client infrastructure onboarding, \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong interpersonal, communication, and leadership skills. Must be motivated, decisive, flexible, and possess sound business judgment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle and manage stressful situations in a professional manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation skills, both oral and written, with the ability to lead meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Office 365, SharePoint and Azure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Microsoft Project or the equivalent. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple tactical and strategic project initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage remote resources and projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize project requests from business and technical teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to protect project scope and set expectations with the customer.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within an IT Service Provider environment would be advantageous.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant Project Management certification a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits\u0026amp;nbsp;package:\u0026amp;nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive team environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as wellness\u0026amp;nbsp;program\u0026amp;nbsp;and fun events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;120K-130K\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4079344003,"name":"Professional Services-Financial Services","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7795866003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5791083003,"location":{"name":"Edinburgh, Scotland, United Kingdom; Kent, England, United Kingdom"},"metadata":null,"id":7795866003,"updated_at":"2026-07-24T10:50:51-04:00","requisition_id":"813","title":"Security Remediation Engineer","company_name":"ABACUS","first_published":"2026-07-08T03:55:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a Security Remediation Engineer, you will execute and support Cyber Tier Risk Assessment services, including Microsoft 365 Automated Policy Benchmarking and Vulnerability and Remediation Management. You will own the technical remediation lifecycle for security findings originating from third-party security vendors, internal assessments, and the vulnerability management as a service (VMaaS) engine.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role requires strong hands-on expertise in identifying, testing, implementing, and validating security remediations across modern cloud and enterprise environments. You will articulate remediation outcomes, risks, and tradeoffs to both technical and non-technical stakeholders, ensuring transparency and accuracy throughout delivery. A successful candidate brings deep knowledge of how modern technologies are compromised and secured, and applies that knowledge to deliver reliable, repeatable security improvements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to the following)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot; data-ccp-parastyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;aaed607e-c2a3-5841-9fb4-41037bfa0faf|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[469777841,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777842,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777843,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777844,\u0026amp;quot;Times New Roman\u0026amp;quot;,469769226,\u0026amp;quot;Times New Roman\u0026amp;quot;,335559740,\u0026amp;quot;240\u0026amp;quot;,201341983,\u0026amp;quot;0\u0026amp;quot;,335559739,\u0026amp;quot;200\u0026amp;quot;,201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,268442635,\u0026amp;quot;24\u0026amp;quot;,469775450,\u0026amp;quot;paragraph\u0026amp;quot;,201340122,\u0026amp;quot;2\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;paragraph\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,134233118,\u0026amp;quot;true\u0026amp;quot;,134233117,\u0026amp;quot;true\u0026amp;quot;,469778324,\u0026amp;quot;Normal\u0026amp;quot;]}\u0026quot;\u0026gt;Remediate security vulnerabilities through comprehensive testing and risk forecasting to ensure timely and effective implementation of controls.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Develop and document standardized processes and procedures for security remediation to ensure consistency and scalability.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Track, manage, and report on remediation requests, providing clear visibility to clients regarding progress and outcomes from vendor-driven engagements.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Act as the primary escalation point for Security Remediation Engineers, offering guidance and resolving complex technical issues.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Lead client-facing calls and presentations to communicate remediation status, address concerns, and align with security objectives.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Project manage specialized remediation initiatives and one-off projects originating from CTM team responsibilities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Analyze unresolved issues and negative outcomes, recommending process improvements and preventive measures.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Create and maintain detailed documentation for systems, processes, and remediation workflows.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Own and drive resolution of pending issues, ensuring accountability and timely closure.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Advise stakeholders and translate business requirements into secure, reliable technical solutions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Implement and manage email security measures to protect against phishing and other cyber threats.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Execute vulnerability remediation strategies to identify and mitigate security weaknesses across systems and networks.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Apply and enforce security best practices and industry standards throughout remediation activities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Configure and manage cloud services, email security, and baseline hardening, ensuring adherence to standard configurations.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5 years of experience in\u0026amp;nbsp;Vulnerability Management\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;134233279\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Minimum 3–4 years of cybersecurity experience in a cloud services environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Minimum 3–4 years of experience in a client-facing technology role.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Minimum 3–4 years of experience in a systems engineering position.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in the financial sector is a plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working at an MSP is a plus.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Security and/or systems certifications are a plus\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Education/Certifications:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Security and/or systems certifications are a plus\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Security+\u0026amp;nbsp;(nice to have)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Network+\u0026amp;nbsp;(nice to have)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;MS AZ-500, SC-100, SC-200\u0026amp;nbsp;(nice to have)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to design and deliver tailored security technology solutions for clients, ensuring scalability and compliance with industry standards.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven capability to perform under pressure and meet aggressive deadlines, while maintaining accuracy and security integrity.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Highly analytical and logical thinker, skilled in advanced root cause analysis and problem resolution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Flexibility to occasionally work nights and weekends, with strong prioritization and time management skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep technical expertise in public cloud platforms, particularly Microsoft Office 365 and Azure, including advanced configuration and security hardening.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Advanced proficiency in Windows Server technologies, including Active Directory, Group Policy, and Identity Management (Entra/Okta).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Attributes that\u0026amp;nbsp;will drive\u0026amp;nbsp;success\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional attention to detail and a commitment to data integrity\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to translate \u0026quot;data speak\u0026quot; into clear business insights for non-technical stakeholders\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong project management skills with the ability to handle multiple deadlines simultaneously\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:200,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you feel you have the necessary experience to go forward for this role, please apply now. We\u0026#39;d love to see your CV.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065868003,"name":"Cybersecurity","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715501003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":7715501003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"745","title":" Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715493003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Charlotte, North Carolina, United States"},"metadata":null,"id":7715493003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715492003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":7715492003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715498003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":null,"id":7715498003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7806160003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5796038003,"location":{"name":"Atlanta, Georgia, United States; Charlotte, North Carolina, United States; Columbus, Ohio, United States; Fort Lauderdale, Florida, United States; Frisco, Texas, United States; Orlando, Florida, United States"},"metadata":null,"id":7806160003,"updated_at":"2026-07-20T14:12:29-04:00","requisition_id":"820","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-07-20T14:12:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Analyst, Enterprise Service Desk, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as point of contact and escalation point for Tier 1 support issues requiring advanced troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide high-quality technical support to clients via phone, email, and remote sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and maintain client workstations, printers, and peripheral equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and resolve DNS, DHCP, TCP/IP, and network connectivity issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in infrastructure improvement initiatives and documentation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately track and document work in the ticketing system, ensuring clear handoffs and resolution notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with implementing security measures including MFA (e.g., Duo) and adherence to company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team KPIs by efficiently managing workload and prioritizing escalated issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service mindset with excellent troubleshooting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in Managing and troubleshooting:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Entra)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Directory accounts, groups, and permissions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix -Publishing/managing applications, terminating hung sessions, Citrix Studio/Director)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intune (e.g., device compliance, update rings, device management, conditional access)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email security gateways (e.g. Mimecast, Proofpoint, Microsoft Defender)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualized environments (e.g., VMware vSphere: resource allocation, server performance)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and resolve alerts (e.g., disk space, host down, ISP issues) from monitoring tools such as CheckMK and logic monitor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess, prioritize, and resolve multiple escalated issues in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and concise written and verbal communication, able to adapt for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process-oriented, detail-focused approach to documenting technical issues and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High school diploma or equivalent required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A degree or some college a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical licenses or training a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a diverse array of technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks including healthy snacks, wellness programs, and team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065870003,"name":"Enterprise Service Desk-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715495003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Columbus, Ohio, United States"},"metadata":null,"id":7715495003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7715474003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756469003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":7715474003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"745","title":"Sr. Analyst, Enterprise Service Desk","company_name":"ABACUS","first_published":"2026-05-05T14:55:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7739685003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5768293003,"location":{"name":"Columbus, Ohio, United States"},"metadata":null,"id":7739685003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"766","title":"Sr. Analyst, Enterprise Service Desk (Flex Onsite)","company_name":"ABACUS","first_published":"2026-05-19T14:51:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;Presenting the Sr. Analyst, Enterprise Service Desk (Flex Onsite) at Abacus, where we\u0026#39;re taking IT support to the next level. You\u0026#39;ll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you\u0026#39;ll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients\u0026#39; operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Role and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients as required:\u0026amp;nbsp; Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in after hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.\u0026amp;nbsp; Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements\u0026lt;/strong\u0026gt;\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required certifications:\u0026amp;nbsp; Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;","departments":[{"id":4148286003,"name":"Enterprise Service Desk-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7812700003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799208003,"location":{"name":"Kent, England, United Kingdom"},"metadata":null,"id":7812700003,"updated_at":"2026-07-22T09:51:28-04:00","requisition_id":"827","title":"Sr Cloud Architect","company_name":"ABACUS","first_published":"2026-07-22T09:51:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(including, but not limited to the following)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and architect complex cloud solutions that span multi-cloud and hybrid environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architectural reviews and provide authoritative guidance on design decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and optimize complex cloud security controls and compliance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical leadership to junior cloud engineers and architects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead client engagements as the primary technical authority on cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of cloud best practices and emerging technologies across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect multi-region solutions with sophisticated disaster recovery and business continuity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain cloud architecture standards, patterns, and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex business objectives into comprehensive technical architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend new cloud services and technologies to solve advanced business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead proof-of-concept initiatives for emerging cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thought leadership on cloud strategy and roadmap development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver innovative, enterprise-grade technology solutions for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects under pressure and with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical thinker with advanced troubleshooting and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and some weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with git and version control in conjunction with Azure DevOps repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with containerization, Kubernetes, and cloud-native application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Windows and Linux environments at the enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with administering Microsoft Fabric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align cloud solutions to complex business needs and strategic objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, understand, and optimize complex code and infrastructure configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud economics and ability to optimize costs at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of security frameworks, compliance requirements, and risk management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in cloud engineering and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing complex, enterprise-scale cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud architecture for organizations or major clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of multi-cloud and hybrid cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with cloud migration strategies and execution at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert problem-solving, troubleshooting, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership abilities including mentoring junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and stakeholder communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in the financial sector a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience working at an MSP a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089659003,"name":"Cloud Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4054974003,"name":"Kent","location":"Kent, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7712429003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5755239003,"location":{"name":"Remote in US"},"metadata":null,"id":7712429003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"743","title":"Sr Cloud Architect","company_name":"ABACUS","first_published":"2026-04-24T15:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(including, but not limited to the following)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and architect complex cloud solutions that span multi-cloud and hybrid environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architectural reviews and provide authoritative guidance on design decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and optimize complex cloud security controls and compliance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical leadership to junior cloud engineers and architects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead client engagements as the primary technical authority on cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of cloud best practices and emerging technologies across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect multi-region solutions with sophisticated disaster recovery and business continuity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain cloud architecture standards, patterns, and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex business objectives into comprehensive technical architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend new cloud services and technologies to solve advanced business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead proof-of-concept initiatives for emerging cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thought leadership on cloud strategy and roadmap development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver innovative, enterprise-grade technology solutions for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects under pressure and with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical thinker with advanced troubleshooting and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have availability to occasionally work nights and some weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with git and version control in conjunction with Azure DevOps repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with containerization, Kubernetes, and cloud-native application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Windows and Linux environments at the enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced experience with administering Microsoft Fabric\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align cloud solutions to complex business needs and strategic objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, understand, and optimize complex code and infrastructure configurations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud economics and ability to optimize costs at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of security frameworks, compliance requirements, and risk management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in cloud engineering and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing complex, enterprise-scale cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud architecture for organizations or major clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of multi-cloud and hybrid cloud architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with cloud migration strategies and execution at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert problem-solving, troubleshooting, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership abilities including mentoring junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and stakeholder communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the financial sector a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at an MSP a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced engineers who aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further education through our Employee Certification program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness program, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4089659003,"name":"Cloud Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7770161003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5779797003,"location":{"name":"Atlanta, Georgia, United States; Frisco, Texas, United States"},"metadata":null,"id":7770161003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"794","title":"Sr Director, Finance and FP\u0026A","company_name":"ABACUS","first_published":"2026-06-11T18:04:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;table data-tablestyle=\u0026quot;MsoNormalTable\u0026quot; data-tablelook=\u0026quot;1184\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;69905\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Overview\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;4369\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Location:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Hybrid\u0026amp;nbsp;I\u0026amp;nbsp;preferred in Dallas, TX or Atlanta, GA\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Senior Director,\u0026amp;nbsp;Finance\u0026amp;nbsp;and FP\u0026amp;amp;A\u0026amp;nbsp;is a strategic finance leader responsible for overseeing financial planning and analysis, budgeting, forecasting, reporting, and broader operational finance initiatives across the organization. This role will serve as a key business partner to executive leadership, helping drive financial performance, operational efficiency, and long-term strategic planning.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position is intended to operate at a VP-caliber leadership level, with responsibility not only for leading the FP\u0026amp;amp;A function, but also for managing and developing a small finance team. The ideal candidate is both strategic and hands-on, with strong executive presence, exceptional communication skills, and the ability to effectively present complex financial information to senior leadership, investors, and the Board of Directors.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This individual will serve as a trusted alternate presenter for Board-level meetings and executive discussions when needed, requiring a polished, articulate, and highly professional communication style.\u0026lt;/span\u0026gt; \u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Occasional travel to company offices, team meetings, leadership offsites, and business-related events will be required.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:276}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;69905\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Job Description\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;4369\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Duties and Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strategic Financial Leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prepare monthly updated full year forecast (IS, BS, SCF), with input from CFO.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own annual budget process (approx. September\u0026amp;nbsp;- Novenber), with significant help from CFO.\u0026amp;nbsp;Provide strategic financial insights and recommendations to\u0026amp;nbsp;CFO and\u0026amp;nbsp;executive leadership to support business growth and operational decision-making.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor\u0026amp;nbsp;and develop\u0026amp;nbsp;key financial and operational metrics, dashboards, and KPIs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;With CFO,\u0026amp;nbsp;identify financial risks and opportunities and recommend strategies to improve organizational performance and profitability.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner cross-functionally with Operations, HR, Sales, and other business leaders\u0026amp;nbsp;on initiatives and projects to drive higher revenues and margins in a capital efficient way.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Financial Planning \u0026amp;amp; Analysis (FP\u0026amp;amp;A)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own monthly reporting package (Powerpoint and Excel). Analysts reporting to you will do the heavy lifting, but you will be responsible for managing the process, accountable for accuracy, and able to answer questions on any of the numbers from CFO, other Abacus executives, or board.Own ad hoc financial analysis requested by Abacus executives or by the board. For example: historical cash flow analysis, cash flow forecasting, building a process to track revenues from AI services, NWC analysis, gross margin analysis, etc.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee monthly, quarterly, and annual financial reporting and variance analysis.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build and maintain\u0026amp;nbsp;sophisticated financial models to support strategic initiatives, investments, and resource planning.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze financial performance trends and deliver actionable insights to leadership teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive the development of scalable financial processes, reporting tools, and forecasting models.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with department leaders to manage budgets and improve financial accountability.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prepare \u0026quot;data cube\u0026quot;, with as much automation as possible, in preparation for an eventual transaction.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operational \u0026amp;amp; Corporate Finance\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support cash flow management, capital planning, and resource allocation decisions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Accounting to ensure accuracy and integrity of financial data and reporting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist with board reporting, investor materials, and executive presentations as needed.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead financial evaluation of new business initiatives, vendor contracts, and operational investments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure compliance with financial policies, internal controls, and regulatory requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Executive \u0026amp;amp; Board Partnership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prepare executive-level presentations, Board materials, and financial reporting packages.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as an effective and polished presenter in executive and Board meetings when needed.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate complex financial information clearly and confidently to both financial and non-financial audiences.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support organizational strategy discussions with data-driven insights and recommendations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Team Leadership \u0026amp;amp; Cross-Functional Partnership\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead, mentor, and develop members of the finance team, including direct management responsibilities for at least 2 hig-performing financial analysts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide ongoing coaching, performance management, annual reviews, and professional development support to build a high-performing and accountable team culture.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Foster team effectiveness through clear goal-setting, prioritization, issue resolution, and continuous enablement of team members.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hold team members accountable for delivering high-quality, accurate, and timely work while promoting collaboration and operational excellence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong analytical, problem-solving, and communication skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong experience in\u0026amp;nbsp;financial reporting,\u0026amp;nbsp;FP\u0026amp;amp;A, budgeting, forecasting, and financial modeling.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience leading and developing finance teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Advanced proficiency in Excel.\u0026amp;nbsp;Experience with\u0026amp;nbsp;Microsoft Dynamics Business Central and PowerBI\u0026amp;nbsp;preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Attributes that will drive success:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in a senior finance role at an IT services business with\u0026amp;nbsp;significant\u0026amp;nbsp;recurring revenues.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to influence executive stakeholders and support strategic business decisions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in high-growth, private equity-backed\u0026amp;nbsp;environments preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications and Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:120,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table data-tablestyle=\u0026quot;MsoTableGrid\u0026quot; data-tablelook=\u0026quot;1184\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;From an accredited college or university in the related field of:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required/Preferred\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Finance, Accounting, Economics, or related field required.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table data-tablestyle=\u0026quot;MsoTableGrid\u0026quot; data-tablelook=\u0026quot;1184\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;In the field of:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required/Preferred\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;15-30 Years\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Years of progressive finance experience, including leadership responsibilities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in: transaction advisory services, investment banking, private equity, valuation services, CFO, or management consulting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table style=\u0026quot;height: 117px; width: 1.64926%;\u0026quot; data-tablestyle=\u0026quot;MsoTableGrid\u0026quot; data-tablelook=\u0026quot;1184\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.9523%;\u0026quot; data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.9523%;\u0026quot; data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.9523%;\u0026quot; data-celllook=\u0026quot;65536\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.9523%;\u0026quot; data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.9523%;\u0026quot; data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 33.9523%;\u0026quot; data-celllook=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:30,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;","departments":[{"id":4065871003,"name":"Finance","child_ids":[],"parent_id":4065858003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007932003,"name":"Dallas","location":"Frisco, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7666177003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5721448003,"location":{"name":"Remote in UK"},"metadata":null,"id":7666177003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"688","title":"Sr. Engineer, Systems","company_name":"ABACUS","first_published":"2026-03-16T12:49:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table style=\u0026quot;width: 100.516%;\u0026quot; width=\u0026quot;100%\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 100%;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 100%;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Systems Engineer, you will lead the organisation’s transformation from a VMware-based environment to Red Hat OpenShift Virtualisation. This role is responsible for the full migration lifecycle, as well as the day‑to‑day operation, optimisation, and maintenance of Virtual Machines (VMs) running on OpenShift. You will serve as a senior technical resource, providing deep expertise in virtualisation, Linux, Kubernetes/OpenShift, and enterprise infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 100%;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 100%;\u0026quot; width=\u0026quot;719\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure Design: Assist with the design of Bare Metal OpenShift clusters optimised for virtualisation, ensuring high performance for compute-heavy VM workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modernisation \u0026amp;amp; Migration: Lead the end-to-end migration lifecycle from VMware vSphere to OpenShift. This includes leveraging the Migration Toolkit for Virtualisation (MTV), performing pre-migration discovery, and executing \u0026quot;Warm Migrations\u0026quot; to minimise downtime for critical business stateful workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storage Management: Experience configuring Portworx as the storage provider on top of Pure Storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backup \u0026amp;amp; DR: Experience with managing backup and DR within Red Hat OpenShift environments. Assisting the DR team in configuring run books for Client DR Testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: Manage VM-specific \u0026quot;Day 2\u0026quot; operations, including Live Migration, node maintenance/draining, and high-availability (HA) scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize \u0026amp;amp; Maintain: Proactively monitor our systems with CheckMK, manage storage on Pure Storage and HPE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot \u0026amp;amp; Resolve: Act as a final escalation point for complex technical issues, performing deep-dive root cause analysis and collaborating with support teams to ensure timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate \u0026amp;amp; Innovate: Work closely with a team of skilled engineers to share knowledge, improve processes, and evaluate emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide Critical Support: Participate in a rotating on-call schedule to provide after-hours support for critical infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility: Ability to work Weekends for project roll outs, Maintenance tasks etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Person Specification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In the field of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;7-10 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Systems Engineering\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;2-4 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Working directly with Kubernetes or OpenShift (MSP environment preferred)\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;1-3 Years\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Strong Linux administration skills\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Licenses and Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Association\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required/Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Red Hat Certified OpenShift Administrator\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Red Hat Certified Specialist in OpenShift Virtualisation\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td width=\u0026quot;202\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Required\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Virtualisation: Red Hat OpenShift, VMware ESXi/vCenter, Proxmox VE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud: Microsoft Azure (IaaS/PaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application \u0026amp;amp; Desktop Delivery: Citrix Virtual Apps and Desktops, Citrix NetScaler (ADC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storage: Pure Storage, HPE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operating Systems: Windows Server, Linux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring: CheckMK or similar enterprise monitoring tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work UK business hours with occasional evenings/weekends as part of the on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes that will drive success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to analyze root causes and implement long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform under pressure, manage competing priorities, and meet tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self‑starter with strong ownership, able to work independently while collaborating when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gym discount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential well-being and counselling support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributory pension scheme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Private Medical and Dental Insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4065873003,"name":"Systems Engineering","child_ids":[],"parent_id":4065860003}],"offices":[{"id":4037792003,"name":"Edinburgh","location":"Edinburgh, Scotland, United Kingdom","child_ids":[],"parent_id":null},{"id":4096722003,"name":"Remote in UK","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7684071003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5742432003,"location":{"name":"Remote in US"},"metadata":null,"id":7684071003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"723","title":"Sr. Engineer, Virtual Technology Management","company_name":"ABACUS","first_published":"2026-03-30T14:23:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Abacus Group, we believe the future of technology services in regulated industries will be defined by the ability to securely operationalize modern infrastructure, cybersecurity, cloud, automation, and AI, not simply deploy tools.\u0026amp;nbsp;The Virtual Technology Manager (VTM) serves as the strategic execution and operational orchestration partner for clients operating in highly regulated financial services environments, including hedge funds, private equity firms, RIAs, asset managers, and family offices.\u0026amp;nbsp;This role sits at the intersection of technology strategy, operational execution, cybersecurity, infrastructure modernization, cloud services, AI enablement, and service lifecycle management.The VTM works closely with client stakeholders and internal Abacus teams to transform strategic priorities into operational reality by coordinating execution, driving technology adoption, improving operational maturity, and reducing risk across complex client environments.\u0026amp;nbsp;Operating as a trusted technology advisor, the VTM helps align technology decisions to business outcomes while orchestrating delivery across engineering, security, professional services, operations, AI, and client experience teams.\u0026amp;nbsp;The ideal candidate combines strong technical depth, operational leadership, executive communication skills, and the ability to coordinate complex initiatives across multiple stakeholders and technologies.\u0026amp;nbsp;This role is ideal for someone looking to move beyond traditional infrastructure management and play a meaningful role in the modernization of technology operations within regulated industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational technology partner for assigned financial services clients, helping align infrastructure, cloud, cybersecurity, operational platforms, and emerging technologies to business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate strategic priorities into coordinated execution across internal teams, vendors, and client stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients operationalize technology initiatives within regulated environments by supporting infrastructure planning, governance alignment, security, operational readiness, modernization, and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functional delivery efforts across engineering, security, infrastructure, AI, professional services, operations, and client experience teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through modernization initiatives involving cloud platforms, cybersecurity, identity and access management, infrastructure lifecycle management, automation, collaboration platforms, and operational tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support clients in evaluating and operationalizing emerging technologies, including AI-enabled solutions, in a secure, governed, and scalable manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve operational maturity, resiliency, scalability, governance, automation, and long-term technology effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify operational risks, technical debt, recurring issues, and service gaps while driving continuous improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ideal Candidate Profile\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong experience supporting financial services organizations within a managed services, consulting, or enterprise technology environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively with both technical teams and executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating complex technical initiatives across multiple teams and vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulated environments and compliance-driven operational models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, communication, and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently while driving accountability across matrixed teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in AI, automation, and emerging operational technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting financial services organizations, including hedge funds, private equity firms, RIAs, asset managers, and family offices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of modern Microsoft-centric infrastructure and cloud ecosystems, including Microsoft 365, Azure, identity, collaboration, and endpoint management platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hybrid cloud and enterprise infrastructure environments across servers, networking, identity, security, and operational platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of core Microsoft technologies, including Active Directory, Windows Server, Exchange Online, and Entra ID\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cybersecurity, identity and access management, operational modernization, infrastructure lifecycle management, and governance-driven technology environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI enablement, governance, automation, or operational modernization initiatives preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience within MSP, MSSP, consulting, or strategic client advisory environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting highly regulated or security-sensitive environments strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technology services are undergoing a major shift as AI, cloud transformation, cybersecurity, automation, and other emerging technologies continue to reshape regulated industries. Organizations are under increasing pressure to modernize their environments, improve operational maturity, reduce risk, and support evolving business demands in a secure and scalable way.\u0026amp;nbsp;At Abacus Group, we serve as a strategic technology partner for financial services and healthcare organizations, helping clients modernize, secure, operate, and continuously improve complex technology environments. This role offers the opportunity to work directly with sophisticated financial services clients while helping drive infrastructure modernization, cybersecurity maturity, operational effectiveness, and the adoption of emerging technologies like AI across highly regulated environments.\u0026amp;nbsp;If you want to help regulated organizations operationalize the future of technology, we should talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Benefits of Working for Abacus:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Competitive compensation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exposure to diverse array of technologies\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Opportunities to further technical education through online courses and Employee Certification Program\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4057302003,"name":"Client Technology Management","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4031901003,"name":"Remote in US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7655796003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5728440003,"location":{"name":"Newark, New Jersey, United States"},"metadata":null,"id":7655796003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"707","title":" Sr. Sales Executive ","company_name":"ABACUS","first_published":"2026-03-09T12:32:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Sr. Sales Executive, or Sr Healthcare Transformational Consultant (HTC), is tasked with leading new logo sales pursuits for Abacus\u0026#39;s Healthcare Business Unit aimed at enhancing operational efficiency, supporting clinicians, and improving patient care. This role entails being a client-focused sales professional whose chief responsibility is to originate and drive new recurring revenue from mid-sized healthcare specialty providers. These include, but are not limited to, OBGYN, Gastroenterology, Pediatrics, Plastic Surgery, Dermatology, Orthopedics, Behavioral Health, and all of Community Health. The position involves identifying and closing managed services business with new prospects while also pursuing leads generated by our marketing efforts. As a Sr. Sales Executive, it is crucial to develop an in-depth understanding through research and relationship-building with potential clients. This individual must be adept at uncovering hidden needs and demonstrating the value our company offers by engaging in probing questions to accurately identify business opportunities and challenges.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hunting and generation of new logo opportunities within the mid-market healthcare provider market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with prospects to identify needs, pain points, and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teaming up with an extended solutions team to develop a compelling proposal that leads to opportunity closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating proficiency in utilizing a variety of business productivity tools to track sales activity and pipeline data – Microsoft Office Suite, HubSpot, and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Sales or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Professional, Consultative sales of technology services or software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience selling managed preferred services around Network, End User Device Management, Security, VOIP, or Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of Healthcare provider experience preferred, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound understanding of the sales and demand generation processes and their associated best practices within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong contact and networking base, preferably within the mid-sized healthcare provider industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technology into practical terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of proven outside direct sales experience with a focus on consultative and solution approaches, and achieving sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic, client-facing sales professional well versed in sales tactics (MEDPICC, Sandler, Miller Hieman Challenger Perfect Close) — specifically via email marketing, phone and face-to-face meetings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Results-driven and detail-oriented, self-motivated, self-directed, and achievement-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship driven with a consultative approach to help shape current and future deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling managed services around Network, End User Device Management, Security, VOIP, and Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, client-focused, creative, flexible, influential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional, consultative brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE: $300,00 - $400,000 OTE\u0026lt;/p\u0026gt;","departments":[{"id":4118936003,"name":"Sales and Business Development-Healthcare","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675002003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5664377003,"location":{"name":"Sacramento, California, United States"},"metadata":null,"id":7675002003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"588","title":"Sr. Sales Executive","company_name":"ABACUS","first_published":"2026-03-22T17:47:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Sr. Sales Executive, or Sr. Healthcare Transformational Consultant (HTC), is tasked with leading new logo sales pursuits for Abacus\u0026#39;s Healthcare Business Unit aimed at enhancing operational efficiency, supporting clinicians, and improving patient care. This role entails being a client-focused sales professional whose chief responsibility is to originate and drive new recurring revenue from mid-sized healthcare specialty providers. These include, but are not limited to, OBGYN, Gastroenterology, Pediatrics, Plastic Surgery, Dermatology, Orthopedics, Behavioral Health, and all of Community Health. The position involves identifying and closing managed services business with new prospects while also pursuing leads generated by our marketing efforts. We are looking for a candidate to develop an in-depth understanding through research and relationship-building with potential clients. This individual must be adept at uncovering hidden needs and demonstrating the value our company offers by engaging in probing questions to accurately identify business opportunities and challenges.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hunting and generation of new logo opportunities within the mid-market healthcare provider market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with prospects to identify needs, pain points, and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teaming up with an extended solutions team to develop a compelling proposal that leads to opportunity closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating proficiency in utilizing a variety of business productivity tools to track sales activity and pipeline data – Microsoft Office Suite, HubSpot, and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Sales or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Professional, Consultative sales of technology services or software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience selling managed preferred services around Network, End User Device Management, Security, VOIP, or Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of Healthcare provider experience preferred, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound understanding of the sales and demand generation processes and their associated best practices within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong contact and networking base, preferably within the mid-sized healthcare provider industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technology into practical terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of proven outside direct sales experience with a focus on consultative and solution approaches, and achieving sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic, client-facing sales professional well versed in sales tactics (MEDPICC, Sandler, Miller Hieman Challenger Perfect Close) — specifically via email marketing, phone and face-to-face meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven and detail-oriented, self-motivated, self-directed, and achievement-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship driven with a consultative approach to help shape current and future deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling managed services around Network, End User Device Management, Security, VOIP, and Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, client-focused, creative, flexible, influential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional, consultative brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE:\u0026amp;nbsp; $300,000 - $400,000 OTE\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118936003,"name":"Sales and Business Development-Healthcare","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7493548003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5664377003,"location":{"name":"San Francisco, California, United States"},"metadata":null,"id":7493548003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"588","title":"Sr. Sales Executive","company_name":"ABACUS","first_published":"2025-10-22T13:18:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Sr. Sales Executive, or Sr. Healthcare Transformational Consultant (HTC), is tasked with leading new logo sales pursuits for Abacus\u0026#39;s Healthcare Business Unit aimed at enhancing operational efficiency, supporting clinicians, and improving patient care. This role entails being a client-focused sales professional whose chief responsibility is to originate and drive new recurring revenue from mid-sized healthcare specialty providers. These include, but are not limited to, OBGYN, Gastroenterology, Pediatrics, Plastic Surgery, Dermatology, Orthopedics, Behavioral Health, and all of Community Health. The position involves identifying and closing managed services business with new prospects while also pursuing leads generated by our marketing efforts. We are looking for a candidate to develop an in-depth understanding through research and relationship-building with potential clients. This individual must be adept at uncovering hidden needs and demonstrating the value our company offers by engaging in probing questions to accurately identify business opportunities and challenges.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hunting and generation of new logo opportunities within the mid-market healthcare provider market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with prospects to identify needs, pain points, and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teaming up with an extended solutions team to develop a compelling proposal that leads to opportunity closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating proficiency in utilizing a variety of business productivity tools to track sales activity and pipeline data – Microsoft Office Suite, HubSpot, and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Sales or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Professional, Consultative sales of technology services or software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience selling managed preferred services around Network, End User Device Management, Security, VOIP, or Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of Healthcare provider experience preferred, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound understanding of the sales and demand generation processes and their associated best practices within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong contact and networking base, preferably within the mid-sized healthcare provider industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technology into practical terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of proven outside direct sales experience with a focus on consultative and solution approaches, and achieving sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic, client-facing sales professional well versed in sales tactics (MEDPICC, Sandler, Miller Hieman Challenger Perfect Close) — specifically via email marketing, phone and face-to-face meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven and detail-oriented, self-motivated, self-directed, and achievement-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship driven with a consultative approach to help shape current and future deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling managed services around Network, End User Device Management, Security, VOIP, and Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, client-focused, creative, flexible, influential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional, consultative brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE:\u0026amp;nbsp; $300,000 - $400,000 OTE\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118936003,"name":"Sales and Business Development-Healthcare","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675004003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5664377003,"location":{"name":"Portland, Oregon, United States"},"metadata":null,"id":7675004003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"588","title":"Sr. Sales Executive","company_name":"ABACUS","first_published":"2026-03-22T17:49:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Sr. Sales Executive, or Sr. Healthcare Transformational Consultant (HTC), is tasked with leading new logo sales pursuits for Abacus\u0026#39;s Healthcare Business Unit aimed at enhancing operational efficiency, supporting clinicians, and improving patient care. This role entails being a client-focused sales professional whose chief responsibility is to originate and drive new recurring revenue from mid-sized healthcare specialty providers. These include, but are not limited to, OBGYN, Gastroenterology, Pediatrics, Plastic Surgery, Dermatology, Orthopedics, Behavioral Health, and all of Community Health. The position involves identifying and closing managed services business with new prospects while also pursuing leads generated by our marketing efforts. We are looking for a candidate to develop an in-depth understanding through research and relationship-building with potential clients. This individual must be adept at uncovering hidden needs and demonstrating the value our company offers by engaging in probing questions to accurately identify business opportunities and challenges.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hunting and generation of new logo opportunities within the mid-market healthcare provider market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with prospects to identify needs, pain points, and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teaming up with an extended solutions team to develop a compelling proposal that leads to opportunity closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating proficiency in utilizing a variety of business productivity tools to track sales activity and pipeline data – Microsoft Office Suite, HubSpot, and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Sales or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Professional, Consultative sales of technology services or software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience selling managed preferred services around Network, End User Device Management, Security, VOIP, or Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of Healthcare provider experience preferred, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound understanding of the sales and demand generation processes and their associated best practices within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong contact and networking base, preferably within the mid-sized healthcare provider industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technology into practical terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of proven outside direct sales experience with a focus on consultative and solution approaches, and achieving sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic, client-facing sales professional well versed in sales tactics (MEDPICC, Sandler, Miller Hieman Challenger Perfect Close) — specifically via email marketing, phone and face-to-face meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven and detail-oriented, self-motivated, self-directed, and achievement-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship driven with a consultative approach to help shape current and future deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling managed services around Network, End User Device Management, Security, VOIP, and Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, client-focused, creative, flexible, influential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional, consultative brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE:\u0026amp;nbsp; $300,000 - $400,000 OTE\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118936003,"name":"Sales and Business Development-Healthcare","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675003003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5664377003,"location":{"name":"Reno, Nevada, United States"},"metadata":null,"id":7675003003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"588","title":"Sr. Sales Executive","company_name":"ABACUS","first_published":"2026-03-22T17:48:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Sr. Sales Executive, or Sr. Healthcare Transformational Consultant (HTC), is tasked with leading new logo sales pursuits for Abacus\u0026#39;s Healthcare Business Unit aimed at enhancing operational efficiency, supporting clinicians, and improving patient care. This role entails being a client-focused sales professional whose chief responsibility is to originate and drive new recurring revenue from mid-sized healthcare specialty providers. These include, but are not limited to, OBGYN, Gastroenterology, Pediatrics, Plastic Surgery, Dermatology, Orthopedics, Behavioral Health, and all of Community Health. The position involves identifying and closing managed services business with new prospects while also pursuing leads generated by our marketing efforts. We are looking for a candidate to develop an in-depth understanding through research and relationship-building with potential clients. This individual must be adept at uncovering hidden needs and demonstrating the value our company offers by engaging in probing questions to accurately identify business opportunities and challenges.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hunting and generation of new logo opportunities within the mid-market healthcare provider market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with prospects to identify needs, pain points, and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teaming up with an extended solutions team to develop a compelling proposal that leads to opportunity closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating proficiency in utilizing a variety of business productivity tools to track sales activity and pipeline data – Microsoft Office Suite, HubSpot, and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Sales or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Professional, Consultative sales of technology services or software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience selling managed preferred services around Network, End User Device Management, Security, VOIP, or Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of Healthcare provider experience preferred, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound understanding of the sales and demand generation processes and their associated best practices within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong contact and networking base, preferably within the mid-sized healthcare provider industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technology into practical terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of proven outside direct sales experience with a focus on consultative and solution approaches, and achieving sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic, client-facing sales professional well versed in sales tactics (MEDPICC, Sandler, Miller Hieman Challenger Perfect Close) — specifically via email marketing, phone and face-to-face meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven and detail-oriented, self-motivated, self-directed, and achievement-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship driven with a consultative approach to help shape current and future deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling managed services around Network, End User Device Management, Security, VOIP, and Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, client-focused, creative, flexible, influential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional, consultative brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE:\u0026amp;nbsp; $300,000 - $400,000 OTE\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118936003,"name":"Sales and Business Development-Healthcare","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675005003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5664377003,"location":{"name":"Seattle, Washington, United States"},"metadata":null,"id":7675005003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"588","title":"Sr. Sales Executive","company_name":"ABACUS","first_published":"2026-03-22T17:50:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Sr. Sales Executive, or Sr. Healthcare Transformational Consultant (HTC), is tasked with leading new logo sales pursuits for Abacus\u0026#39;s Healthcare Business Unit aimed at enhancing operational efficiency, supporting clinicians, and improving patient care. This role entails being a client-focused sales professional whose chief responsibility is to originate and drive new recurring revenue from mid-sized healthcare specialty providers. These include, but are not limited to, OBGYN, Gastroenterology, Pediatrics, Plastic Surgery, Dermatology, Orthopedics, Behavioral Health, and all of Community Health. The position involves identifying and closing managed services business with new prospects while also pursuing leads generated by our marketing efforts. We are looking for a candidate to develop an in-depth understanding through research and relationship-building with potential clients. This individual must be adept at uncovering hidden needs and demonstrating the value our company offers by engaging in probing questions to accurately identify business opportunities and challenges.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hunting and generation of new logo opportunities within the mid-market healthcare provider market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with prospects to identify needs, pain points, and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teaming up with an extended solutions team to develop a compelling proposal that leads to opportunity closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating proficiency in utilizing a variety of business productivity tools to track sales activity and pipeline data – Microsoft Office Suite, HubSpot, and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Sales or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Professional, Consultative sales of technology services or software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience selling managed preferred services around Network, End User Device Management, Security, VOIP, or Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of Healthcare provider experience preferred, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound understanding of the sales and demand generation processes and their associated best practices within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong contact and networking base, preferably within the mid-sized healthcare provider industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technology into practical terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of proven outside direct sales experience with a focus on consultative and solution approaches, and achieving sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic, client-facing sales professional well versed in sales tactics (MEDPICC, Sandler, Miller Hieman Challenger Perfect Close) — specifically via email marketing, phone and face-to-face meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven and detail-oriented, self-motivated, self-directed, and achievement-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship driven with a consultative approach to help shape current and future deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling managed services around Network, End User Device Management, Security, VOIP, and Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, client-focused, creative, flexible, influential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional, consultative brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE:\u0026amp;nbsp; $300,000 - $400,000 OTE\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118936003,"name":"Sales and Business Development-Healthcare","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7675001003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5664377003,"location":{"name":"Los Angeles, California, United States"},"metadata":null,"id":7675001003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"588","title":"Sr. Sales Executive","company_name":"ABACUS","first_published":"2026-03-22T17:44:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Sr. Sales Executive, or Sr. Healthcare Transformational Consultant (HTC), is tasked with leading new logo sales pursuits for Abacus\u0026#39;s Healthcare Business Unit aimed at enhancing operational efficiency, supporting clinicians, and improving patient care. This role entails being a client-focused sales professional whose chief responsibility is to originate and drive new recurring revenue from mid-sized healthcare specialty providers. These include, but are not limited to, OBGYN, Gastroenterology, Pediatrics, Plastic Surgery, Dermatology, Orthopedics, Behavioral Health, and all of Community Health. The position involves identifying and closing managed services business with new prospects while also pursuing leads generated by our marketing efforts. We are looking for a candidate to develop an in-depth understanding through research and relationship-building with potential clients. This individual must be adept at uncovering hidden needs and demonstrating the value our company offers by engaging in probing questions to accurately identify business opportunities and challenges.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hunting and generation of new logo opportunities within the mid-market healthcare provider market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with prospects to identify needs, pain points, and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Teaming up with an extended solutions team to develop a compelling proposal that leads to opportunity closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating proficiency in utilizing a variety of business productivity tools to track sales activity and pipeline data – Microsoft Office Suite, HubSpot, and LinkedIn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Sales or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Professional, Consultative sales of technology services or software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience selling managed preferred services around Network, End User Device Management, Security, VOIP, or Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of Healthcare provider experience preferred, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound understanding of the sales and demand generation processes and their associated best practices within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong contact and networking base, preferably within the mid-sized healthcare provider industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technology into practical terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of proven outside direct sales experience with a focus on consultative and solution approaches, and achieving sales quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic, client-facing sales professional well versed in sales tactics (MEDPICC, Sandler, Miller Hieman Challenger Perfect Close) — specifically via email marketing, phone and face-to-face meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven and detail-oriented, self-motivated, self-directed, and achievement-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship driven with a consultative approach to help shape current and future deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling managed services around Network, End User Device Management, Security, VOIP, and Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and listening skills, with experience in solution-based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, client-focused, creative, flexible, influential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional, consultative brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE:\u0026amp;nbsp; $300,000 - $400,000 OTE\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118936003,"name":"Sales and Business Development-Healthcare","child_ids":[],"parent_id":4065859003}],"offices":[{"id":4119910003,"name":"Western US Territory","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7801669003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5793525003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":7801669003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"816","title":" Support Services Coordinator","company_name":"ABACUS","first_published":"2026-07-10T16:45:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Support Services Coordinator (SSC) is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. SSCs serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct triage exclusively for tickets in the \u0026quot;Manual Review\u0026quot; status, assessing urgency, impact, and appropriate categorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that were mislabeled or incorrectly filtered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is assigned, and any urgent updates are escalated to the appropriate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor unassigned P1 tickets to verify they are progressing as expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot potentially stalled tickets by sorting by Last Update. If unassigned, raise the issue in the team chat and suggest a future review time. If assigned, ensure the next steps are scheduled or help determine a follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check tickets in Manager Review status to verify managerial assignment. If there\u0026#39;s no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review application-specific tickets to ensure they\u0026#39;re properly bundled, prioritized, and routed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in a computer-related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer service experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of ticket management or triage processes preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and multitasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and ability to manage shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable calling clients to coordinate or follow up on service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type at least 50 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of sitting at a desk and using a computer for prolonged periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solving and a focus on timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and accountability in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement and process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7801659003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5793525003,"location":{"name":"Columbus, Ohio, United States"},"metadata":null,"id":7801659003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"816","title":"Support Services Coordinator","company_name":"ABACUS","first_published":"2026-07-10T16:45:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Support Services Coordinator (SSC) is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. SSCs serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct triage exclusively for tickets in the \u0026quot;Manual Review\u0026quot; status, assessing urgency, impact, and appropriate categorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that were mislabeled or incorrectly filtered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is assigned, and any urgent updates are escalated to the appropriate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor unassigned P1 tickets to verify they are progressing as expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot potentially stalled tickets by sorting by Last Update. If unassigned, raise the issue in the team chat and suggest a future review time. If assigned, ensure the next steps are scheduled or help determine a follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check tickets in Manager Review status to verify managerial assignment. If there\u0026#39;s no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review application-specific tickets to ensure they\u0026#39;re properly bundled, prioritized, and routed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in a computer-related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer service experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of ticket management or triage processes preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and multitasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and ability to manage shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable calling clients to coordinate or follow up on service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type at least 50 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of sitting at a desk and using a computer for prolonged periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solving and a focus on timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and accountability in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement and process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7801663003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5793525003,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":null,"id":7801663003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"816","title":"Support Services Coordinator","company_name":"ABACUS","first_published":"2026-07-10T16:45:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Support Services Coordinator (SSC) is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. SSCs serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct triage exclusively for tickets in the \u0026quot;Manual Review\u0026quot; status, assessing urgency, impact, and appropriate categorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that were mislabeled or incorrectly filtered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is assigned, and any urgent updates are escalated to the appropriate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor unassigned P1 tickets to verify they are progressing as expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot potentially stalled tickets by sorting by Last Update. If unassigned, raise the issue in the team chat and suggest a future review time. If assigned, ensure the next steps are scheduled or help determine a follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check tickets in Manager Review status to verify managerial assignment. If there\u0026#39;s no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review application-specific tickets to ensure they\u0026#39;re properly bundled, prioritized, and routed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in a computer-related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer service experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of ticket management or triage processes preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and multitasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and ability to manage shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable calling clients to coordinate or follow up on service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type at least 50 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of sitting at a desk and using a computer for prolonged periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solving and a focus on timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and accountability in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement and process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7801667003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5793525003,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":7801667003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"816","title":"Support Services Coordinator","company_name":"ABACUS","first_published":"2026-07-10T16:45:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Support Services Coordinator (SSC) is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. SSCs serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct triage exclusively for tickets in the \u0026quot;Manual Review\u0026quot; status, assessing urgency, impact, and appropriate categorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that were mislabeled or incorrectly filtered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is assigned, and any urgent updates are escalated to the appropriate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor unassigned P1 tickets to verify they are progressing as expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot potentially stalled tickets by sorting by Last Update. If unassigned, raise the issue in the team chat and suggest a future review time. If assigned, ensure the next steps are scheduled or help determine a follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check tickets in Manager Review status to verify managerial assignment. If there\u0026#39;s no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review application-specific tickets to ensure they\u0026#39;re properly bundled, prioritized, and routed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in a computer-related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer service experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of ticket management or triage processes preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and multitasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and ability to manage shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable calling clients to coordinate or follow up on service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type at least 50 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of sitting at a desk and using a computer for prolonged periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solving and a focus on timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and accountability in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement and process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7801070003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5793525003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":7801070003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"816","title":"Support Services Coordinator","company_name":"ABACUS","first_published":"2026-07-10T16:45:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Support Services Coordinator (SSC) is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. SSCs serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct triage exclusively for tickets in the \u0026quot;Manual Review\u0026quot; status, assessing urgency, impact, and appropriate categorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that were mislabeled or incorrectly filtered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is assigned, and any urgent updates are escalated to the appropriate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor unassigned P1 tickets to verify they are progressing as expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot potentially stalled tickets by sorting by Last Update. If unassigned, raise the issue in the team chat and suggest a future review time. If assigned, ensure the next steps are scheduled or help determine a follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check tickets in Manager Review status to verify managerial assignment. If there\u0026#39;s no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review application-specific tickets to ensure they\u0026#39;re properly bundled, prioritized, and routed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in a computer-related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer service experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of ticket management or triage processes preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and multitasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and ability to manage shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable calling clients to coordinate or follow up on service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type at least 50 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of sitting at a desk and using a computer for prolonged periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solving and a focus on timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and accountability in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement and process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7801656003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5793525003,"location":{"name":"Charlotte, North Carolina, United States"},"metadata":null,"id":7801656003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"816","title":"Support Services Coordinator","company_name":"ABACUS","first_published":"2026-07-10T16:45:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Support Services Coordinator (SSC) is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. SSCs serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct triage exclusively for tickets in the \u0026quot;Manual Review\u0026quot; status, assessing urgency, impact, and appropriate categorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm all necessary details are present for efficient follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that were mislabeled or incorrectly filtered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure precise and efficient scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is assigned, and any urgent updates are escalated to the appropriate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor unassigned P1 tickets to verify they are progressing as expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot potentially stalled tickets by sorting by Last Update. If unassigned, raise the issue in the team chat and suggest a future review time. If assigned, ensure the next steps are scheduled or help determine a follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check tickets in Manager Review status to verify managerial assignment. If there\u0026#39;s no activity within 2 days, leave a note in the ticket and escalate via Teams if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to clients via phone and email for tickets marked Waiting on Client to obtain required information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review application-specific tickets to ensure they\u0026#39;re properly bundled, prioritized, and routed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Experience:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s Degree in a computer-related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer service experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of ticket management or triage processes preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, And Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service orientation and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and multitasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and ability to manage shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable calling clients to coordinate or follow up on service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type at least 50 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of sitting at a desk and using a computer for prolonged periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Attributes That Will Drive Success:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solving and a focus on timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership and accountability in work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement and process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7768463003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5779377003,"location":{"name":"Chennai, Tamil Nadu, India"},"metadata":null,"id":7768463003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"793","title":"Talent Acquisition Specialist","company_name":"ABACUS","first_published":"2026-06-10T13:56:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a collaborative member of our global Talent Acquisition team, the Talent Acquisition Specialist is responsible for managing full-cycle recruitment across a variety of roles, departments, and geographies—driving searches from kickoff through offer acceptance. This role partners closely with hiring teams to deliver efficient, high-quality hiring outcomes while leveraging data, market insights, and structured processes to optimize search performance. As the first member of the Abacus team whom the candidate interacts with, you will be an Ambassador of Abacus’ culture, values, and mission, providing an exceptional candidate experience throughout.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Conduct Full-Cycle Recruitment for Assigned Requisitions \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own full-cycle recruiting across multiple requisitions, from kickoff through offer and onboarding transition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage candidate pipelines within the ATS, ensuring accurate candidate data, tracking, updates, and reporting across systems such as Monday.com and Greenhouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with hiring managers to define role scope, interview processes, and candidate profiles during kickoff and throughout the search lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize interview processes to ensure efficiency, consistency, and proper evaluation standards aligned with company policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and coordinate interviews, drive bi-weekly hiring syncs, and maintain process momentum across stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review interview feedback, manage scorecard digestion, and guide hiring teams toward data-driven decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead offer processes including compensation alignment, approvals, and candidate negotiations; escalate complex cases as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve search challenges, bottlenecks, and pipeline gaps to maintain progress against hiring goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Manage the Candidate Experience\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate in a way that enhances the candidate’s experience; ensure each candidate walks away feeling valued and informed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify process gaps or inefficiencies that may require resolution or refinement, keeping the candidate experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Engage Your Stakeholders\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with hiring teams and cross-functional partners while acting as an Abacus culture ambassador for external candidates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate to TA leadership to coordinate advanced or nuanced role handling, align internal messaging, or to escalate search roadblocks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide market insights on compensation, talent availability, and competitive landscape to inform hiring strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Contribute to Team Excellence \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to hiring compliance standards and structured interview practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support coordination with third-party vendors and external recruiting partners when required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the broader Talent Acquisition team, providing support, sharing insights, and assisting with escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with related HRBPs on internal candidates, equity reviews, and org design within their business groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an acute awareness of your activity metrics, weekly objectives, and search performance data to identify opportunities for personal and team improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High-volume requisition management with the ability to prioritize competing searches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills; ability to independently drive multiple searches forward and with the flexibility to adapt to changing needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tenacious and goal-oriented with the ability to employ creative, compliant solutions to hiring challenges—always pressing ahead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking with the ability to advise hiring teams on recruiting best practices and process design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with the ability to interpret market trends and pipeline metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-solving skills to navigate search challenges and optimize outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and communication skills across all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and guide hiring decisions while maintaining a collaborative approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aware of the compliance obligations present in a hiring process and knows how and when to escalate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship-building skills with a focus on delivering strong candidate and hiring team experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in recruiting tools and systems, including ATS and sourcing platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with an empathetic mindset towards candidate and hiring team experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong professional demeanor and composure regarding the personal or confidential information presented within or in context to a role search\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education: High School Diploma or equivalent (required). Four-year degree preferred in a business-oriented field (Human Resources, Marketing, Communications).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of full-cycle recruiting experience, including ownership of high-volume requisition loads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing 10+ concurrent roles within an ATS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical recruiting exposure required (minimum 3 years supporting roles in IT, Cybersecurity, Systems, Software, or IT Professional Services)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT MSP or Professional Services recruiting experience, preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience supporting roles across varying levels of seniority (individual contributor through Manager, with growth toward Director-level searches)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with recruiting and project management tools, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Greenhouse or other ATS (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LinkedIn Recruiter and job boards (Indeed, etc.) (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monday.com or other pipeline and requisition tracking tool (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Availability: Ability/flexibility to work in the evening hours to collaborate with hiring managers who operate in a 24x7 environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced professionals that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal opportunities for career advancement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, life insurance, and PTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further learning through online courses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, and supportive office environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4013273003,"name":"People Services","child_ids":[],"parent_id":4073703003}],"offices":[{"id":4101141003,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7786091003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5786688003,"location":{"name":"Old Greenwich, Connecticut, United States"},"metadata":null,"id":7786091003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"805","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-06-26T11:46:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technician, Site Services, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide client support and technical issue resolution via onsite visits to client’s office and via email and phone support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-site client support 5 days a week\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a relationship with your assigned client\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 25lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to service our client in Greenwich\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid Driver\u0026#39;s License and working Vehicle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;$85-95K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007934003,"name":"Greenwich","location":"Old Greenwich, Connecticut, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7786104003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5786695003,"location":{"name":"Boston, Massachusetts, United States"},"metadata":null,"id":7786104003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"806","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-06-26T17:52:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a Primary and/or Secondary onsite relationship with your assigned clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;br\u0026gt;Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 50lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync, BES and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid driver license and working vehicle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;85k-95K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007933003,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7751359003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771942003,"location":{"name":"New York, New York, United States"},"metadata":null,"id":7751359003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"781","title":"Technician, Site Services","company_name":"ABACUS","first_published":"2026-05-28T11:40:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients\u0026#39; operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(including, but not limited to the following):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all workstations, printers and peripherals for clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients and colleagues early and often\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record all work via time entries in our ticketing system (ServiceNow) in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively manage all tickets in your queue by ensuring all notes and statuses are up to date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot client issues and document all steps up to resolution in ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-manage distributed workload and actively address on-going tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a Primary and/or Secondary onsite relationship with your assigned clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home visits to set-up or troubleshoot client equipment when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analysis and input in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to multi-task client issues when applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues and take ownership of escalating issues to the appropriate resource\u0026lt;br\u0026gt;Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be flexible regarding duties and hours of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift over 50lbs. of equipment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills in the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duo Security and other two factor authentication applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Exchange Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Azure Active Directory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Office 365 admin portal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix XenApp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish/Manage Citrix applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Removing hung sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Citrix director and Citrix studio a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile device management technologies (Intune and Xen Mobile)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VMware vSphere\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtual server administration:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disk remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increasing resources, RAM CPU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and viewing GPO’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting server performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuring and managing server roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure \u0026amp;amp; manage print queues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot DNS, DHCP and TCP/IP issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (oral and written), collaboration, organizational, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage/troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices and drivers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot ActiveSync, BES and other mobile device technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and efficiently to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess and prioritize work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage resources both laterally \u0026amp;amp; vertically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HS diploma required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical certifications and training a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years minimum experience in a relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive/flexible nature - if you see something that can be improved, suggest it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Benefits of Working for Abacus:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse array of technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part of a team of experienced technicians that aim to deliver exceptional service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities to further technical education through certification programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, friendly, supportive office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workplace perks such as healthy snacks, wellness programs, and fun events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;85k-100K\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007935003,"name":"New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7710866003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5754617003,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":7710866003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"742","title":"Technician, Site Services ","company_name":"ABACUS","first_published":"2026-04-23T06:50:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As Technician of Site Services , you will be a member of a Client Support Pod with the core goal of delivering white glove technical service to your Pod’s assigned client base. While your role’s primary focus is to physically service clients in their offices and home offices, all members of the Pod must be based in our London office or client sites 5 days a week. All members of the Pod must be willing to respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a contributing member of a Support Pod, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Effectively communicate with both clients and peers ensuring timely responses to client tickets.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Record all work activities in a timesheet in our ticketing system (ConnectWise).\u0026lt;br\u0026gt;•\u0026amp;nbsp;Be one of the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits to set-up or troubleshoot client equipment when necessary.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be able to multi-task client issues when applicable.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Document technical issues and take ownership of escalating issues to the appropriate resource.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be amenable to occasional travel.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must meet the minimum standard for personal key performance indicators.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must contribute to the overall success of team mandated goals and key performance indicators.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements (Must Have):\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Incredible sense of pride and passion for what you do and a desire to help your teammates.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Must be neat, organised, energetic, and show initiative.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Minimum 3 years’ experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Experience with advanced hardware troubleshooting and the installation of core Networking equipment.\u0026lt;br\u0026gt;• Ability to lift and work with heavy equipment up to 25KG (such as a UPS).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strong Technical Skills in the following areas:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Create/Manage Active Directory accounts, groups \u0026amp;amp; permissions\u0026lt;br\u0026gt;•\u0026amp;nbsp;Duo Security and other two factor authentication applications\u0026lt;br\u0026gt;•\u0026amp;nbsp;Microsoft Exchange Administration\u0026lt;br\u0026gt;•\u0026amp;nbsp;Azure Active Directory\\Entra ID\u0026lt;br\u0026gt;•\u0026amp;nbsp;Troubleshoot hardware (video cards, USB \u0026amp;amp; peripheral devices, Network appliances and drivers, etc.).\u0026lt;br\u0026gt;•\u0026amp;nbsp;Mobile device management technologies.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Understanding of Networking fundamentals.\u0026lt;br\u0026gt;•\u0026amp;nbsp;VMware vSphere administration.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Install, configure \u0026amp;amp; manage print queues.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Troubleshoot DNS, DHCP and TCP/IP issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Managing or working in a multi-tenant environment.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Experience working in Financial services.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Microsoft certified.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Ability to work through issues methodically.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Experience administering Windows Server 2012 and above.\u0026lt;br\u0026gt;•\u0026amp;nbsp;Basic experience with policy management (Group Policy \u0026amp;amp; Intune).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Schedule:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Monday to Friday, 8 am to 5 pm.\u0026lt;br\u0026gt;• Out of hours on-call rotation for emergency onsite requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Location:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Based in Abacus UK office with visits to client offices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The benefits package consists of:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;•\u0026amp;nbsp;Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\u0026lt;br\u0026gt;•\u0026amp;nbsp;Gym discount\u0026lt;br\u0026gt;•\u0026amp;nbsp;Life insurance\u0026lt;br\u0026gt;•\u0026amp;nbsp;Comprehensive travel insurance for you and your family in line with scheme rules\u0026lt;br\u0026gt;•\u0026amp;nbsp;Confidential well-being and counselling support\u0026lt;br\u0026gt;•\u0026amp;nbsp;Competitive Compensation\u0026lt;br\u0026gt;•\u0026amp;nbsp;Contributory pension scheme\u0026lt;br\u0026gt;•\u0026amp;nbsp;Company events\u0026lt;br\u0026gt;• Private Medical and Dental Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you feel you have the necessary experience to go forward for this role, please apply now. We\u0026#39;d love to see your CV.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4065866003,"name":"Client Site Services-Financial Services","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4007937003,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7788834003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787850003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":7788834003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"808","title":"Technician, Site Services ","company_name":"ABACUS","first_published":"2026-06-29T13:33:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is designated 100% onsite Monday - Friday with an Abacus health care client in the Orlando area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Abacus\u0026#39;s resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client\u0026#39;s hero!! If this opportunity excites you, we want to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with client to harden security posture through policy and advanced technologies according to Abacus\u0026#39; standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid state driver’s license and provide own transportation to client sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preference will be given to local candidates that live near the client locations / in the communities they serve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Abacus is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To protect their employees and immunocompromised patients, our clients may have vaccination requirements for onsite roles (annual flu, Covid, or others).\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7748275003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5770528003,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":7748275003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"776","title":"Technician, Site Services ","company_name":"ABACUS","first_published":"2026-05-26T14:47:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is designated 100% onsite Monday - Friday with an Abacus health care client in the Atlanta area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Abacus\u0026#39;s resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client\u0026#39;s hero!! If this opportunity excites you, we want to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities (including, but not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver an excellent customer experience in all interactions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point to mentor and coach team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with vendor representatives to resolve software and hardware issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install and/or upgrade Microsoft Windows Server Operating Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced virus, malware and ransomware mediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional quality server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for creating and maintaining high quality, detailed documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve backup issues and perform restore testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with client to harden security posture through policy and advanced technologies according to Abacus\u0026#39; standards and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform on-site technical and customer service support, to include:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Emergency/unscheduled repairs of clients’ on-site technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs scheduled maintenance and repairs of clients’ technical systems and equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network switch and server room cable management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project planning, solution delivery, mentoring and teaching improved processes to team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Abacus’s defined processes, policies, service delivery standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid state driver’s license and provide own transportation to client sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preference will be given to local candidates that live near the client locations / in the communities they serve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All other duties assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications and Education Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates degree in technology related field OR equivalent combination of education and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3+ years of experience in IT Support, working in Microsoft Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other technical and professional development as outlined in development plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VMWare, Citrix, VPN and Terminal Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP specific experience strongly desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving and client relationship skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Abacus is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To protect their employees and immunocompromised patients, our clients may have vaccination requirements for onsite roles (annual flu, Covid, or others).\u0026lt;/p\u0026gt;","departments":[{"id":4148285003,"name":"Client Site Services-Healthcare","child_ids":[],"parent_id":4065861003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7789311003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787853003,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":null,"id":7789311003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"809","title":" Virtual Technology Executive","company_name":"ABACUS","first_published":"2026-06-29T17:06:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Virtual Technology Executives (VTE’s) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;VTE’s lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Essential Role and Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Collaborate with healthcare clients to understand their strategic objectives and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Formulate and communicate strategic goals and initiatives to address client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Advise clients on technology trends and solutions that align with their business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Stay current on industry trends, regulations, and best practices related to healthcare technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work in support of Solution Design, Client Success and Sales Teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure appropriate client stack adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work to add additional value to the Abacus relationship as a whole.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and leads the team to correcting any identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain CHPSE certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous evaluation and improvements executed against Abacus proven processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, attend relevant vendor, industry, and client events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Experience:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in information technology or related field is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;MSP specific experience strongly desired\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;ConnectWise experience is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Project Management (PMP) certification is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;5+ years in an IT Business related role working with C-Level and IT Management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Verbal:\u0026amp;nbsp; Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leadership: Mentors less\u0026amp;nbsp;senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Executive Influencer: Capable of presenting to and influencing at the C-level.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Possesses strong business and IT hands-on experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ideally, the successful candidate will have experience with diverse hardware platforms, software products, desktop technology (Windows and/or Apple), client/server, open systems protocols, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Client relationship management experience and competence is required including detailed, clearly documented, client business development, presentations and plan approvals for small and large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience is required with clients’ business and technology issues relative to the identified client business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Understands the importance of clear and concise documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate excellent customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to define project / service requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to work with limited supervision and direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Knowledge of Invoicing, A/R, Budget Development and Performance Planning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong attention to detail and ability to follow through on commitments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to lift 15-25 pounds at times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to sit prolonged periods sitting at a desk and working on a computer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118941003,"name":"Virtual Technology Executive-Healthcare","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7789321003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787853003,"location":{"name":"Phoenix, Arizona, United States"},"metadata":null,"id":7789321003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"809","title":"Virtual Technology Executive","company_name":"ABACUS","first_published":"2026-06-29T17:06:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Virtual Technology Executives (VTE’s) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;VTE’s lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Essential Role and Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Collaborate with healthcare clients to understand their strategic objectives and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Formulate and communicate strategic goals and initiatives to address client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Advise clients on technology trends and solutions that align with their business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Stay current on industry trends, regulations, and best practices related to healthcare technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work in support of Solution Design, Client Success and Sales Teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure appropriate client stack adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work to add additional value to the Abacus relationship as a whole.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and leads the team to correcting any identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain CHPSE certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous evaluation and improvements executed against Abacus proven processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, attend relevant vendor, industry, and client events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Experience:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in information technology or related field is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;MSP specific experience strongly desired\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;ConnectWise experience is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Project Management (PMP) certification is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;5+ years in an IT Business related role working with C-Level and IT Management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Verbal:\u0026amp;nbsp; Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leadership: Mentors less\u0026amp;nbsp;senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Executive Influencer: Capable of presenting to and influencing at the C-level.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Possesses strong business and IT hands-on experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ideally, the successful candidate will have experience with diverse hardware platforms, software products, desktop technology (Windows and/or Apple), client/server, open systems protocols, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Client relationship management experience and competence is required including detailed, clearly documented, client business development, presentations and plan approvals for small and large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience is required with clients’ business and technology issues relative to the identified client business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Understands the importance of clear and concise documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate excellent customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to define project / service requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to work with limited supervision and direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Knowledge of Invoicing, A/R, Budget Development and Performance Planning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong attention to detail and ability to follow through on commitments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to lift 15-25 pounds at times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to sit prolonged periods sitting at a desk and working on a computer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118941003,"name":"Virtual Technology Executive-Healthcare","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7788839003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787853003,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":7788839003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"809","title":"Virtual Technology Executive","company_name":"ABACUS","first_published":"2026-06-29T17:06:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Virtual Technology Executives (VTE’s) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;VTE’s lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Essential Role and Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Collaborate with healthcare clients to understand their strategic objectives and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Formulate and communicate strategic goals and initiatives to address client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Advise clients on technology trends and solutions that align with their business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Stay current on industry trends, regulations, and best practices related to healthcare technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work in support of Solution Design, Client Success and Sales Teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure appropriate client stack adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work to add additional value to the Abacus relationship as a whole.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and leads the team to correcting any identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain CHPSE certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous evaluation and improvements executed against Abacus proven processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, attend relevant vendor, industry, and client events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Experience:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in information technology or related field is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;MSP specific experience strongly desired\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;ConnectWise experience is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Project Management (PMP) certification is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;5+ years in an IT Business related role working with C-Level and IT Management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Verbal:\u0026amp;nbsp; Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leadership: Mentors less\u0026amp;nbsp;senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Executive Influencer: Capable of presenting to and influencing at the C-level.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Possesses strong business and IT hands-on experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ideally, the successful candidate will have experience with diverse hardware platforms, software products, desktop technology (Windows and/or Apple), client/server, open systems protocols, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Client relationship management experience and competence is required including detailed, clearly documented, client business development, presentations and plan approvals for small and large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience is required with clients’ business and technology issues relative to the identified client business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Understands the importance of clear and concise documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate excellent customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to define project / service requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to work with limited supervision and direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Knowledge of Invoicing, A/R, Budget Development and Performance Planning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong attention to detail and ability to follow through on commitments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to lift 15-25 pounds at times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to sit prolonged periods sitting at a desk and working on a computer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118941003,"name":"Virtual Technology Executive-Healthcare","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7789318003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787853003,"location":{"name":"Newark, New Jersey, United States"},"metadata":null,"id":7789318003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"809","title":"Virtual Technology Executive","company_name":"ABACUS","first_published":"2026-06-29T17:06:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Virtual Technology Executives (VTE’s) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;VTE’s lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Essential Role and Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Collaborate with healthcare clients to understand their strategic objectives and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Formulate and communicate strategic goals and initiatives to address client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Advise clients on technology trends and solutions that align with their business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Stay current on industry trends, regulations, and best practices related to healthcare technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work in support of Solution Design, Client Success and Sales Teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure appropriate client stack adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work to add additional value to the Abacus relationship as a whole.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and leads the team to correcting any identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain CHPSE certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous evaluation and improvements executed against Abacus proven processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, attend relevant vendor, industry, and client events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Experience:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in information technology or related field is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;MSP specific experience strongly desired\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;ConnectWise experience is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Project Management (PMP) certification is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;5+ years in an IT Business related role working with C-Level and IT Management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Verbal:\u0026amp;nbsp; Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leadership: Mentors less\u0026amp;nbsp;senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Executive Influencer: Capable of presenting to and influencing at the C-level.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Possesses strong business and IT hands-on experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ideally, the successful candidate will have experience with diverse hardware platforms, software products, desktop technology (Windows and/or Apple), client/server, open systems protocols, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Client relationship management experience and competence is required including detailed, clearly documented, client business development, presentations and plan approvals for small and large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience is required with clients’ business and technology issues relative to the identified client business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Understands the importance of clear and concise documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate excellent customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to define project / service requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to work with limited supervision and direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Knowledge of Invoicing, A/R, Budget Development and Performance Planning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong attention to detail and ability to follow through on commitments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to lift 15-25 pounds at times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to sit prolonged periods sitting at a desk and working on a computer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary DOE: $150k-$175k\u0026lt;/p\u0026gt;","departments":[{"id":4118941003,"name":"Virtual Technology Executive-Healthcare","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7789310003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787853003,"location":{"name":"Columbus, Ohio, United States"},"metadata":null,"id":7789310003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"809","title":"Virtual Technology Executive","company_name":"ABACUS","first_published":"2026-06-29T17:06:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Virtual Technology Executives (VTE’s) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;VTE’s lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Essential Role and Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Collaborate with healthcare clients to understand their strategic objectives and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Formulate and communicate strategic goals and initiatives to address client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Advise clients on technology trends and solutions that align with their business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Stay current on industry trends, regulations, and best practices related to healthcare technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work in support of Solution Design, Client Success and Sales Teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure appropriate client stack adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work to add additional value to the Abacus relationship as a whole.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and leads the team to correcting any identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain CHPSE certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous evaluation and improvements executed against Abacus proven processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, attend relevant vendor, industry, and client events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Experience:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in information technology or related field is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;MSP specific experience strongly desired\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;ConnectWise experience is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Project Management (PMP) certification is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;5+ years in an IT Business related role working with C-Level and IT Management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Verbal:\u0026amp;nbsp; Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leadership: Mentors less\u0026amp;nbsp;senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Executive Influencer: Capable of presenting to and influencing at the C-level.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Possesses strong business and IT hands-on experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ideally, the successful candidate will have experience with diverse hardware platforms, software products, desktop technology (Windows and/or Apple), client/server, open systems protocols, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Client relationship management experience and competence is required including detailed, clearly documented, client business development, presentations and plan approvals for small and large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience is required with clients’ business and technology issues relative to the identified client business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Understands the importance of clear and concise documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate excellent customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to define project / service requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to work with limited supervision and direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Knowledge of Invoicing, A/R, Budget Development and Performance Planning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong attention to detail and ability to follow through on commitments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to lift 15-25 pounds at times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to sit prolonged periods sitting at a desk and working on a computer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118941003,"name":"Virtual Technology Executive-Healthcare","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7789302003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787853003,"location":{"name":"Charlotte, North Carolina, United States"},"metadata":null,"id":7789302003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"809","title":"Virtual Technology Executive","company_name":"ABACUS","first_published":"2026-06-29T17:06:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Virtual Technology Executives (VTE’s) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;VTE’s lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Essential Role and Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Collaborate with healthcare clients to understand their strategic objectives and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Formulate and communicate strategic goals and initiatives to address client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Advise clients on technology trends and solutions that align with their business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Stay current on industry trends, regulations, and best practices related to healthcare technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work in support of Solution Design, Client Success and Sales Teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure appropriate client stack adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work to add additional value to the Abacus relationship as a whole.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and leads the team to correcting any identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain CHPSE certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous evaluation and improvements executed against Abacus proven processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, attend relevant vendor, industry, and client events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Experience:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in information technology or related field is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;MSP specific experience strongly desired\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;ConnectWise experience is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Project Management (PMP) certification is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;5+ years in an IT Business related role working with C-Level and IT Management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Verbal:\u0026amp;nbsp; Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leadership: Mentors less\u0026amp;nbsp;senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Executive Influencer: Capable of presenting to and influencing at the C-level.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Possesses strong business and IT hands-on experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ideally, the successful candidate will have experience with diverse hardware platforms, software products, desktop technology (Windows and/or Apple), client/server, open systems protocols, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Client relationship management experience and competence is required including detailed, clearly documented, client business development, presentations and plan approvals for small and large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience is required with clients’ business and technology issues relative to the identified client business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Understands the importance of clear and concise documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate excellent customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to define project / service requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to work with limited supervision and direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Knowledge of Invoicing, A/R, Budget Development and Performance Planning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong attention to detail and ability to follow through on commitments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to lift 15-25 pounds at times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to sit prolonged periods sitting at a desk and working on a computer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118941003,"name":"Virtual Technology Executive-Healthcare","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7789319003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5787853003,"location":{"name":"Orlando, Florida, United States"},"metadata":null,"id":7789319003,"updated_at":"2026-07-16T12:20:31-04:00","requisition_id":"809","title":"Virtual Technology Executive","company_name":"ABACUS","first_published":"2026-06-29T17:06:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Overview:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Virtual Technology Executives (VTE’s) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;VTE’s lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Essential Role and Responsibilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Collaborate with healthcare clients to understand their strategic objectives and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Formulate and communicate strategic goals and initiatives to address client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Advise clients on technology trends and solutions that align with their business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Stay current on industry trends, regulations, and best practices related to healthcare technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work in support of Solution Design, Client Success and Sales Teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure appropriate client stack adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Work to add additional value to the Abacus relationship as a whole.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies at-risk client relationships and leads the team to correcting any identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain CHPSE certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous evaluation and improvements executed against Abacus proven processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, attend relevant vendor, industry, and client events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications and Experience:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in information technology or related field is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;MSP specific experience strongly desired\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;ConnectWise experience is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Project Management (PMP) certification is\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;5+ years in an IT Business related role working with C-Level and IT Management.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Verbal:\u0026amp;nbsp; Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Communications - Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Leadership: Mentors less\u0026amp;nbsp;senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Executive Influencer: Capable of presenting to and influencing at the C-level.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Possesses strong business and IT hands-on experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ideally, the successful candidate will have experience with diverse hardware platforms, software products, desktop technology (Windows and/or Apple), client/server, open systems protocols, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Client relationship management experience and competence is required including detailed, clearly documented, client business development, presentations and plan approvals for small and large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience is required with clients’ business and technology issues relative to the identified client business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain a good attitude in stressful situations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Understands the importance of clear and concise documentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Demonstrate excellent customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to define project / service requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Ability to work with limited supervision and direction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Excellent problem-solving and customer service skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Knowledge of Invoicing, A/R, Budget Development and Performance Planning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Strong attention to detail and ability to follow through on commitments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to lift 15-25 pounds at times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Must be able to sit prolonged periods sitting at a desk and working on a computer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4118941003,"name":"Virtual Technology Executive-Healthcare","child_ids":[],"parent_id":4148289003}],"offices":[{"id":4092709003,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4007936003,"name":"Charlotte","location":"Charlotte, North Carolina, United States","child_ids":[],"parent_id":null},{"id":4092716003,"name":"Columbus","location":"Columbus, Ohio, United States","child_ids":[],"parent_id":null},{"id":4092711003,"name":"Ft. Lauderdale","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":null},{"id":4092713003,"name":"Newark","location":"Newark, New Jersey, United States","child_ids":[],"parent_id":null},{"id":4092712003,"name":"Orlando","location":"Orlando, Florida, United States","child_ids":[],"parent_id":null},{"id":4092710003,"name":"Phoenix","location":"Phoenix, Arizona, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":68}}