We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
Services Engagement Manager
The Team:
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.
The Role:
As a Services Engagement Manager, you will support end-to-end implementations of Celonis’ technology across our largest and most strategic customers. You will articulate Celonis’ product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish Celonis’ Services Value proposition and create statements of work with customers during the pre-sales phase.
In this role, you will assist customers in understanding how to build best practice and enduring capabilities, are responsible for identifying further Services needs by the customer whilst engaged and responsible for customer satisfaction throughout a customers engagement with Celonis.
The work you’ll do:
- Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.
- Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.
- Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.
- Regularly communicate project status’, covering key discussion items, action items, risks and issues. As well as keeping projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting
- Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsor to minimize impact to project success.
- Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed
- Use your experience to Contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices.
The qualifications you need:
- Native level in Japanese and business level in English
- Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently
- Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives
- Strong communication skills and a background in consulting with a proven ability to manage Stakeholders and project timelines.
- Experience in people managing consulting teams both onshore and offshore
- Experience in positioning Services, writing proposals and “statement of works” within a complete ecosystem (customers and partners)
- A history of working with an ecosystem of partners and managed co-delivery
- Ability to effectively set and manage customer expectations
- Strong analytical skills, especially in applying technology solutions to core business problems
- Project management certifications (PMP, Prince2, or Safe/Agile)
- Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field
- Ability to travel up to 40% of the time
What Celonis can offer you:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (stock options, retirement plan, generous time off, family leave from day one, and more)
- Mental well-being support (LifeWorks Employee Assistance Program, mindfulness tools, virtual events, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
What Celonis can offer you:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
